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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5508 Views

0 replies

7 likes

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Superuser Contribution App automatically turns on

Anytime I plug in my headphones or get into my car, the Spotify app automatically turns on. I do not wish to have this feature and want to shut it off. How do I do so?Currently using a Samsung Galaxy Edge 7 with the most current OS. I have tried dele...

Newbie

Anytime I plug in my headphones or get into my car, the Spotify app automatically turns on. I do not wish to have this feature and want to shut it off. How do I do so? Currently using a Samsung Ga...

Alfredo

Roadie

653 Views

1 replies

0 likes

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  • 1 replies
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Se pausa mi musica

Tengo una cuanta Premium y de repente se pausa la musica y ya tengo varios dias con el problema

Newbie

Tengo una cuanta Premium y de repente se pausa la musica y ya tengo varios dias con el problema

rebekah21

Newbie

428 Views

1 replies

0 likes

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  • 1 replies
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Spotify para de tocar quando sai do aplicativo.

Quando estou escutando uma música e saio do spotify, a música deveria continuar tocando em segundo plano mas ela para e só volta se eu entrar no app de novo e clicar no play.

Newbie

Quando estou escutando uma música e saio do spotify, a música deveria continuar tocando em segundo plano mas ela para e só volta se eu entrar no app de novo e clicar no play.

Dauan

Newbie

8828 Views

2 replies

11 likes

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  • 2 replies
  • 11 likes

Superuser Contribution payment failed

if I'm paying for premium it says always "oops it seems that your load balance in ypur prepaid card is insufficient". In fact I still have 135pesos load

Casual Listener

if I'm paying for premium it says always "oops it seems that your load balance in ypur prepaid card is insufficient". In fact I still have 135pesos load

jhnknntt7

Casual Listener

286 Views

2 replies

0 likes

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Solved!! This song is not available error.

Hi,I am spotify premium member and I've got a problem. When I tap on a song to listen (in offline mode), it doesn't play it and it pops up a message : "This song is not available".Please help me fix it.Thanks.

Visitor

Hi, I am spotify premium member and I've got a problem. When I tap on a song to listen (in offline mode), it doesn't play it and it pops up a message : "This song is not available". Please help me ...

user-removed

Not applicable

921 Views

2 replies

0 likes

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  • 2 replies
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Can't download Spotify from Play Store

I own Huawei Honor 6 phone and there is lot of free space left. I have restarted my phone several times but still Spotify doesn't download from Play Store. What should I do?

Newbie

I own Huawei Honor 6 phone and there is lot of free space left. I have restarted my phone several times but still Spotify doesn't download from Play Store. What should I do? 

Joe

Community Legend

250 Views

1 replies

0 likes

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Download button

Hiya all, I'm Spotify Premium Sony Xperia Z5 Compact with all my stuff on Sd card, no prob llama But I've a question. What does the Download button do? For one of my Saved Albums the button is unchecked at Artist Level but all of the tracks are alrea...

Roadie

Hiya all, I'm Spotify Premium Sony Xperia Z5 Compact with all my stuff on Sd card, no prob llama 🙂 But I've a question. What does the Download button do? For one of my Saved Albums the button is unc...

461 Views

0 replies

0 likes

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Superuser Contribution Gift-Cards

I need your help!!I have entered the pin on the gift card on the Internet and my account has 10 Euros more. But Spotify Premium doesn´t works. Why? Thank you for your help

Newbie

I need your help!! I have entered the pin on the gift card on the Internet and my account has 10 Euros more. But Spotify Premium doesn´t works. Why?   Thank you for your help

Alfredo

Roadie

313 Views

1 replies

0 likes

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  • 1 replies
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Samsung Tab Pro - Landscape "Devices" Missing

Hi Everyone. I know it's an obscure device but I have a Galaxy Tab S Pro (SM-P900) that I use for listening while I exercise. Normally I keep this device in a landscape form and with the most recent update to Spotify I no longer see the Available Dev...

Newbie

Hi Everyone. I know it's an obscure device but I have a Galaxy Tab S Pro (SM-P900) that I use for listening while I exercise. Normally I keep this device in a landscape form and with the most recent ...

271 Views

0 replies

0 likes

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Superuser Contribution Doesn't work the preium on my phone

Hello,My problem is that I subscribed to the 3 month premium on my computer but it doesn't work on my phone. On my phone I can use spotify only with WiFi, it doesn't work offline. What do I do?Thank you for your help!

Newbie

Hello, My problem is that I subscribed to the 3 month premium on my computer but it doesn't work on my phone. On my phone I can use spotify only with WiFi, it doesn't work offline. What do I do? Th...

JuanCamilo

Roadie

269 Views

1 replies

0 likes

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Superuser Contribution downloaded song son spotify

i saved a load of songs onto my phone so that i could listen to them when i have run out of internet or im offline but after a while i seem to lose them all and i need to downlaod them all again anyone know why this is?

Newbie

i saved a load of songs onto my phone so that i could listen to them when i have run out of internet or im offline   but after a while i seem to lose them all and i need to downlaod them all a...

JuanCamilo

Roadie

311 Views

1 replies

0 likes

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Changes songs every 30 seconds

I signed up yesterday for the .99 CDN 3 month trial of Spotify and the app worked perfectly, this morning however it's decided to change songs every 30 seconds or so. This is what I've tried so far: stopped the app, stopped the app and cleared cache ...

Casual Listener

I signed up yesterday for the .99 CDN 3 month trial of Spotify and the app worked perfectly, this morning however it's decided to change songs every 30 seconds or so.   This is what I've tried...

Jason-64

Casual Listener

1209 Views

1 replies

0 likes

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Why is spotify way better on ios?

Hello, I've been using the spotify app on my Samsung s7, but I recently got an iPhone 7 and I noticed that when I download the same 7 playlists, 15-50 songs, I use up 1.5gig of space. Where on my s7 I'm using 8! Also the functionality of both apps ar...

Newbie

Hello, I've been using the spotify app on my Samsung s7, but I recently got an iPhone 7 and I noticed that when I download the same 7 playlists, 15-50 songs, I use up 1.5gig of space. Where on my s7 ...

1128 Views

0 replies

12 likes

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Superuser Contribution shuffle isnt working

when I use shuffle for my playlist on my android instead of playing all of the songs shuffled it just shuffles about 1/3 of them and plays those over and over again without ever adding the rest to the queue. It doesn't do this on my pc though.

Newbie

when I use shuffle for my playlist on my android instead of playing all of the songs shuffled it just shuffles about 1/3 of them and plays those over and over again without ever adding the rest to th...

Alfredo

Roadie

339 Views

1 replies

0 likes

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Save offline playlists to SD card function is gone

Hi!The function where it was possible to download your music to your SD card on a Android phone is gone since my last update. How can I get this back?

Newbie

Hi! The function where it was possible to download your music to your SD card on a Android phone is gone since my last update. How can I get this back?

317 Views

0 replies

0 likes

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Superuser Contribution Google ChromeCast pauses when streaming Spotify

Hi, I have a 2,4 and 5 ghz wlan network (Router: Fritzbox) and a chromecast audio and chromecast latest version installed. Wenn streaming from a android smartphone (samsung S7) or macbook pro Spotify streaming pauses from time to time. I also have a ...

Newbie

Hi,   I have a 2,4 and 5 ghz wlan network (Router: Fritzbox) and a chromecast audio and chromecast latest version installed. Wenn streaming from a android smartphone (samsung S7) or macbook pr...

Crankey

Casual Listener

927 Views

3 replies

1 likes

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trouble with ads after singing up for premium

I was playing a U2 song on non-premium spotify on my android, casting to my tv. An ad came on,(Jimmy Dean Hash Browns) I went to my laptop and got on spotify to upgrade to premium. All went thru fine and was confirmed on premium. Song stopped playing...

Newbie

I was playing a U2 song on non-premium spotify on my android, casting to my tv.   An ad came on,(Jimmy Dean Hash Browns)  I went to my laptop and got on spotify to upgrade to premium.&...

betablue42

Roadie

397 Views

2 replies

0 likes

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Huge data usage when app not in use

Yesterday i literally never used spotify yet it consumed over 200mb from my mobile data, it actually used more than i use in a normal day when actually listening to music, is there any solution to this? Otherwise i will just uninstall this piece of *...

Newbie

Yesterday i literally never used spotify yet it consumed over 200mb from my mobile data, it actually used more than i use in a normal day when actually listening to music, is there any solution to th...

xBecZ

Newbie

646 Views

1 replies

0 likes

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Superuser Contribution Android missing saved music

Like to report that twice now, Ive opened spotify to find all my saved albums are no longer available.I still have saved playlists, only everything under artist tab is,missing.First time I believed was caused by a software update clearing memory to u...

Newbie

Like to report that twice now, Ive opened spotify to find all my saved albums are no longer available. I still have saved playlists, only everything under artist tab is,missing. First time I believ...

MikeStokes

Newbie

495 Views

3 replies

0 likes

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2 devices logged into one account trying to play music but keep getting interuppted by other device

2 devices are logged into one account trying to play music at the same time but is interrupted by the other devices music even after i hit the show only local devices button

Newbie

2 devices are logged into one account trying to play music at the same time but is interrupted by the other devices music even after i hit the show only local devices button

gryffyn

Roadie

294 Views

1 replies

0 likes

  • 294 Views
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