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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375805 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

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Can't play a certain album

Hello,I can't play a certain album. To be more specific there is a certain album that I can't even find through search. I find it when I search for it on another device with a different account. Even if I share this album to myself I can't get to pla...

Casual Listener

Hello, I can't play a certain album. To be more specific there is a certain album that I can't even find through search. I find it when I search for it on another device with a different account. Ev...

ProDask

Casual Listener

311 Views

1 replies

0 likes

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  • 1 replies
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Offline music

I purchased premium so I can listen to music without having wifi, but when I select my playlist it says my playlist is not available. I had already downloaded all my songs in "your library". What do I need to do to listen to my playlist offline?

Newbie

I purchased premium so I can listen to music without having wifi, but when I select my playlist it says my playlist is not available.  I had already downloaded all my songs in "your library". &...

Titox

Roadie

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
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Detect SD

hOLA, BUENAS TARDES, NO ME RECONOCE MI TARJETA SD DESDE LA ULTIMA ACTUALIZACION Y QUIERO BAJAR MI PLAYLIST PERO SE VA AL INTERNO YA CAMBIEN DOS SD PORQUE PENSE QUE ERA EL PROBLEMA PERO NO ME LO DETECTA, YA FORMATEE EL TELEFONO

Casual Listener

hOLA, BUENAS TARDES, NO ME RECONOCE MI TARJETA SD DESDE LA ULTIMA ACTUALIZACION Y QUIERO BAJAR MI PLAYLIST PERO SE VA AL INTERNO YA CAMBIEN DOS SD PORQUE PENSE QUE ERA EL PROBLEMA PERO NO ME LO DETEC...

304 Views

0 replies

0 likes

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Solved!! Background playing trouble

When ı try to listen spotify in background music usually stop after 1 song or a few minutes after and it continues if you open spotify again but if you put it in background again it stops!! It is annoying please help about that. I can't enjoy my run ...

Casual Listener

When ı try to listen spotify in background music usually stop after 1 song or a few minutes after and it continues if you open spotify again but if you put it in background again it stops!! It is ann...

Burkine

Casual Listener

1187 Views

2 replies

0 likes

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It's time again to ask Spotify for an option to disable Spotify Connect

It seems like just about every suggestion I've seen on these forums gets marked "not right now" by the moderators, but this is one that needs to be brought up over and over until something is done about it. I'm tired of unlocking my screen to see tha...

Music Fan

It seems like just about every suggestion I've seen on these forums gets marked "not right now" by the moderators, but this is one that needs to be brought up over and over until something is done ab...

399 Views

0 replies

5 likes

  • 399 Views
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  • 5 likes

Sync various speakers on different platforms

Hi, I have both and Ecobee4 smart thermostat with Alexa (Amazon) and various Google products (Google Home and Chromecast). Does Spotify app allows to sync the play between various units to create a multi-room setup? Thanks!

Newbie

Hi, I have both and Ecobee4 smart thermostat with Alexa (Amazon) and various Google products (Google Home and Chromecast). Does Spotify app allows to sync the play between various units to create a m...

492 Views

0 replies

2 likes

  • 492 Views
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  • 2 likes

Solved!! Moved downloaded spotify songs to SD card, now I can't play them

Had a bunch of playlists downloaded, did the apps2 SD thing and moved all my data to my SD card but now spotify won't recognize the songs in my playlists as downloaded and I don't want to eat up data when I am off line. Any tips on how I should've do...

Newbie

Had a bunch of playlists downloaded, did the apps2 SD thing and moved all my data to my SD card but now spotify won't recognize the songs in my playlists as downloaded and I don't want to eat up data...

havenemperor

Regular

20810 Views

15 replies

0 likes

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  • 15 replies
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Listen to local music based on my pc on my android

Hi,I Have music on my pc and I want to listen to some of them on my android device.I've follow this steps :https://support.spotify.com/fr/article/listen-to-local-files/But It doesn't work.I can see the local files on my android, but ther'es all grey....

Casual Listener

Hi, I Have music on my pc and I want to listen to some of them on my android device. I've follow this steps : https://support.spotify.com/fr/article/listen-to-local-files/ But It doesn't work. ...

Joe

Community Legend

562 Views

3 replies

0 likes

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  • 3 replies
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Phone

I have the premium Spotify on my s7 edge and have just changed to an s8 but it's not recognising the premium and now telling me to start a free trial . I pay for this but can't use it

Newbie

I have the premium Spotify on my s7 edge and have just changed to an s8 but it's not recognising the premium and now telling me to start a free trial . I pay for this but can't use it 

279 Views

0 replies

0 likes

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Superuser Contribution Error en la descarga

Hasta el dia de ayer tenia mis playlist descargadas en la SD, ahora ya no me lo permite, sale ERROR EN LA DESCARGA por falta de memoria, la memoria se encuentra vacia y aún asi no me lo permite, esto solo sucede con la SD, por favor, que solución tie...

Newbie

Hasta el dia de ayer tenia mis playlist descargadas en la SD, ahora ya no me lo permite, sale ERROR EN LA DESCARGA por falta de memoria, la memoria se encuentra vacia y aún asi no me lo permite, esto...

Leonardo

Roadie

2630 Views

1 replies

1 likes

  • 2630 Views
  • 1 replies
  • 1 likes

Solved!! Songs stop playing randomly

When I'm in my car everyday on my way to work, I have my android phone (Lollipop 5.1.1 - Spotify last version) playing downloaded music on spotify using aux-in (not bluetooth). I have no Internet connexion but it's ok songs are "downloaded". But I do...

Music Fan

When I'm in my car everyday on my way to work, I have my android phone (Lollipop 5.1.1 - Spotify last version) playing downloaded music on spotify using aux-in (not bluetooth). I have no Internet con...

0412865077

Newbie

34469 Views

13 replies

5 likes

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  • 13 replies
  • 5 likes

Superuser Contribution Equalizer not working

The equalizer has stopped working. I've uninstalled and reinstalled but still having the same issue. I am a premium subscriber and have a Moto Z Play (Android 7.1.1) with the JBL speakers mod (gen 1). It used to work no matter the connection type and...

Newbie

The equalizer has stopped working. I've uninstalled and reinstalled but still having the same issue. I am a premium subscriber and have a Moto Z Play (Android 7.1.1) with the JBL speakers mod (gen 1)...

Leonardo

Roadie

11159 Views

1 replies

0 likes

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Superuser Contribution Unable to log on & all my saved albums deleted!

Since the last update I found that I had been logged out of Spotify and couldn't log back in. A password change enabled me to log back in. When I did I found that my saved albums had all disappeared to be replaced by these random songs from artists w...

Newbie

Since the last update I found that I had been logged out of Spotify and couldn't log back in. A password change enabled me to log back in. When I did I found that my saved albums had  all disapp...

user-removed

Not applicable

432 Views

1 replies

0 likes

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Superuser Contribution Music interrupts then resume on its own

Hi, I have an issue that whenever I turn my screen off and the Spotify app is in the background, will stop on it's own, like the music gets suspended, but whenever I touch the volume up/down or wake the screen even before entering my password, I can ...

Newbie

Hi, I have an issue that whenever I turn my screen off and the Spotify app is in the background, will stop on it's own, like the music gets suspended, but whenever I touch the volume up/down or wake ...

Leonardo

Roadie

597 Views

1 replies

0 likes

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Superuser Contribution The quality of the songs turn out poor sometimss

I am falling in love with Spotify and planning to pay for Premium, but these days I have been dealing with the music not playing smoothly. Although I set up the quality as 'high quality', some parts of the songs still do not sound well. May I ask whe...

Newbie

I am falling in love with Spotify and planning to pay for Premium, but these days I have been dealing with the music not playing smoothly. Although I set up the quality as 'high quality', some parts ...

Leonardo

Roadie

358 Views

1 replies

1 likes

  • 358 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bluetooth Streaming

Hi there, I will be travelling to the US the weekend and was wondering if there are any charges use Spotify via the Bluetooth in my car provided I am listening in offline mode?Pretty sure this is fine but wanted to double check.TIA

Newbie

Hi there,   I will be travelling to the US the weekend and was wondering if there are any charges use Spotify via the Bluetooth in my car provided I am listening in offline mode? Pretty sure ...

Leonardo

Roadie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
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Spotify drained my data allowance

Hi all,On the morning of 4/9/17, sometime between midnight and 8am (BST), Spotify drained nearly my entire monthly data allowance (3GB), which has cost me £12 as I had to bring forward my SIM package by nearly a whole month.I'm a bit confused as to h...

Newbie

Hi all, On the morning of 4/9/17, sometime between midnight and 8am (BST), Spotify drained nearly my entire monthly data allowance (3GB), which has cost me £12 as I had to bring forward my SIM packa...

302 Views

0 replies

0 likes

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Now playing album artwork

So I got a new Pixel running nougat and Spotify had an awesome new now playing screen. When I updated to Oreo it went away and I was back to the same old boring screen.I then read that this feature is active only on certain user accounts bc it's stil...

Newbie

So I got a new Pixel running nougat and Spotify had an awesome new now playing screen. When I updated to Oreo it went away and I was back to the same old boring screen. I then read that this feature...

427 Views

0 replies

0 likes

  • 427 Views
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Spotify on Chromecast: Audio is not working.

Hello everyone! I'm sorry about my English... I'm trying to play the Spotify on Chromecast... But after the last update, the sound is not working... The app is able to connect to Chromecast and the TV is showing the Spotify app, but the sound is not ...

Casual Listener

Hello everyone! I'm sorry about my English... I'm trying to play the Spotify on Chromecast... But after the last update, the sound is not working... The app is able to connect to Chromecast and the T...

mariojuniortrab

Newbie

829 Views

3 replies

2 likes

  • 829 Views
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Exiting Spotify using Google Assistant

What is the command, if there is one, to terminate the Spotify app using Google Assistant ?

Casual Listener

What is the command, if there is one, to terminate the Spotify app using Google Assistant ?

Joe

Community Legend

693 Views

2 replies

1 likes

  • 693 Views
  • 2 replies
  • 1 likes