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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6416 Views

0 replies

7 likes

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Solved!! Cleaning space

Hi everyone,I love Spotify, and I love the downloadfunction. But my phone storage is almost full with 50 hours of music, so i want to turn of the downloadfunction. I switched the switch next to my playlist, but my storage is still full. I found this ...

Newbie

Hi everyone, I love Spotify, and I love the downloadfunction. But my phone storage is almost full with 50 hours of music, so i want to turn of the downloadfunction. I switched the switch next to my ...

Joe

Community Legend

399 Views

1 replies

0 likes

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Superuser Contribution my playlist is fine on my pc but on my phone each song in the fplaylist is coming up as a playlist w

The playlists on my pc are fine but on my samsung phone each song is it's own playlist.How do I recify this?

Casual Listener

The playlists on my pc are fine but on my samsung phone each song is it's own playlist. How do I recify this?

kcabej

Casual Listener

390 Views

2 replies

0 likes

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Premiun disapear after using trial

Hi, my Spotify premium disappeared after i accidentally used the 1 week trial, and now i don't have the premium, btw it's the 3 months for 1 euro.thank you all!

Newbie

Hi, my Spotify premium disappeared after i accidentally used the 1 week trial, and now i don't have the premium, btw it's the 3 months for 1 euro.thank you all!

Joe

Community Legend

325 Views

1 replies

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No Bass/Flat (Galaxy s6 edge+)

Hey everyone, just upgraded to premium and I'm noticing that my music sounds very flat, and the bass is almost non existent. I've turned my equalizer off, and even force stopped the adapt sound system app to see if that would help, but no luck. Pleas...

Newbie

Hey everyone, just upgraded to premium and I'm noticing that my music sounds very flat, and the bass is almost non existent. I've turned my equalizer off, and even force stopped the adapt sound syste...

betablue42

Roadie

365 Views

1 replies

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Audio pausing while gps and lyft

Wether using Pandora or Spotify, it seems music constantly gets paused while driving for lyft bluetooth or aux. This didn't use to happen. Tried uninstalling and reinstalling spotifyLG Aristo. 4G LTE

Newbie

Wether using Pandora or Spotify, it seems music constantly gets paused while driving for lyft bluetooth or aux. This didn't use to happen. Tried uninstalling and reinstalling spotify LG Aristo. 4G...

483 Views

0 replies

1 likes

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"Rock this" playlist having troubles in android App.

So I've noticed whenever one of the videos in the "Rock this" playlists comes up, spotify closes itself out and no music plays. Is there a way to disable videos in it?

Newbie

So I've noticed whenever one of the videos in the "Rock this" playlists comes up, spotify closes itself out and no music plays. Is there a way to disable videos in it?

199 Views

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Redesign the Android app to fit the Material Design Guidelines

Well, last time, I downloaded spotify on my android phone. For the few days I had been using it, there was no problem while I was playing songs, but just this day, when I tried to play music, the music that I want to play cannot play and I can't clic...

Newbie

Well, last time, I downloaded spotify on my android phone. For the few days I had been using it, there was no problem while I was playing songs, but just this day, when I tried to play music, the mus...

280 Views

0 replies

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Transfer offline files to new device

Dear costumer service,The offline songs are stored under com.spotify.music/files/...I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are shown.I'm a pro user, so why i have to download the songs e...

Newbie

Dear costumer service, The offline songs are stored under com.spotify.music/files/... I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are ...

mightgodeezer

Newbie

8227 Views

2 replies

5 likes

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Spotify starts playing out of phone speakers when phone receives phone call or similar

As title explains I'll be listening to a song on the Spotify desktop app with my phone locked and the Spotify app closed when a triggering event such as a phone call causes the music to stop playing out of my PC headphones and instead blares it out a...

Newbie

As title explains I'll be listening to a song on the Spotify desktop app with my phone locked and the Spotify app closed when a triggering event such as a phone call causes the music to stop playing ...

560 Views

0 replies

1 likes

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Spotify unmounts my sd card

Spotify unmounts my SD card when I download music offline. It detects it again after I pull it out and put it back in and a restart but it also doesn't find the files on the sd card, making me redownload my playlist and delete the files already there...

Casual Listener

Spotify unmounts my SD card when I download music offline. It detects it again after I pull it out and put it back in and a restart but it also doesn't find the files on the sd card, making me redown...

betablue42

Roadie

750 Views

7 replies

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Some song titles have been mixed up.

Went to play a song on playlist but the song that played was not the title song although it was on the same album. Somehow on a couple of albums, it has mixed up songs from the original song title. Any way that can be fixed?

Casual Listener

Went to play a song on playlist but the song that played was not the title song although it was on the same album. Somehow on a couple of albums, it has mixed up songs from the original song title. A...

Joe

Community Legend

1070 Views

2 replies

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Problemas con el modo offline en android

Buenas, tengo un gran problema, resulta que descargo la música para escucharla en modo offline y sólo me aparece descargada durante un rato, cuando cierro y reabro la aplicación después de un rato se borra la música, pero aún así aparece ocupando esp...

Newbie

Buenas, tengo un gran problema, resulta que descargo la música para escucharla en modo offline y sólo me aparece descargada durante un rato, cuando cierro y reabro la aplicación después de un rato se...

osornios

Spotify Star

1012 Views

1 replies

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spotify crashing on android phone

spotify keeps crashing and stopping randomly when i run it in the background. it happens randomly with no trend or rule to it and does not alert me. i have tried restarting my phone and deleting and reinstalling the app, and i update whenever i need.

Newbie

spotify keeps crashing and stopping randomly when i run it in the background. it happens randomly with no trend or rule to it and does not alert me. i have tried restarting my phone and deleting and ...

366 Views

0 replies

0 likes

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how to save to SD card?

Hello.I am enjoying Spotify with Xperia X Performance.I think that there was a setting to save downloaded songs on SD card until now, but now it is gone. Does anyone know how to save to SD card?

Newbie

Hello. I am enjoying Spotify with Xperia X Performance. I think that there was a setting to save downloaded songs on SD card until now, but now it is gone. Does anyone know how to save to SD card?

351 Views

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works bad

In the last weeks it works badly, very slow, the searches do not find results, I am going to cancel my subscription

Newbie

In the last weeks it works badly, very slow, the searches do not find results, I am going to cancel my subscription

KatesHere

Community Legend

397 Views

1 replies

0 likes

Spotify
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[Android] Spotify randomly pauses Samsung S8+

I know this is a somewhat recurring problem from what I've seen in the forum thus far in my research, but my player randomly pauses during playback. It's most noticeable when connected via Bluetooth in my vehicle or to an outdoor speaker, but in test...

Newbie

I know this is a somewhat recurring problem from what I've seen in the forum thus far in my research, but my player randomly pauses during playback.  It's most noticeable when connected via...

489 Views

0 replies

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Issue downloading on wifi

I'm trying to download a playlist at home on my wifi, but when I press download, Spotify says: "Go to Settings to download using cellular" Why? I am on wifi, I don't want to download using cellular. I've checked the available space on my phone, and a...

Casual Listener

I'm trying to download a playlist at home on my wifi, but when I press download, Spotify says: "Go to Settings to download using cellular"   Why?   I am on wifi, I don't want to downloa...

Dowders79

Casual Listener

1195 Views

6 replies

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Problem connecting Sportify Premium for android phone and laptop under one account.

I have just upgraded to Sportify Premium using my android phone. But when I access my account via laptop, it still shows Sportify Free?!How can I link or connect them together so that I can enjoy both devices under one account with Premium service?Th...

Newbie

I have just upgraded to Sportify Premium using my android phone.  But when I access my account via laptop, it still shows Sportify Free?! How can I link or connect them together so th...

Joe

Community Legend

359 Views

1 replies

0 likes

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Downloading songs

Hi,I have fewer than 10k songs but when I try to save a new track nothing happens. The 'saved' screen doesn't pop up. I'm using WiFi to download but it's not happenimg. Help!!!Thanks!

Newbie

Hi, I have fewer than 10k songs but when I try to save a new track nothing happens. The 'saved' screen doesn't pop up. I'm using WiFi to download but it's not happenimg. Help!!! Thanks!

Joe

Community Legend

364 Views

1 replies

0 likes

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