Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

bettiey-bettiey

Visitor

401054 Views

549 replies

35 likes

Account
Free
  • 401054 Views
  • 549 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8615 Views

0 replies

7 likes

  • 8615 Views
  • 0 replies
  • 7 likes

Solved!! Local Music can't be played on Spotify connect

Hello,I connected a few of my local songs to my Spotify Premium and I use a speaker by Heos with Spotify connect. It plays every song without trouble but the local ones I just added. Spotify tells me than "this song can't be played as long as there i...

Newbie

Hello, I connected a few of my local songs to my Spotify Premium and I use a speaker by Heos with Spotify connect. It plays every song without trouble but the local ones I just added. Spotify tells ...

Joe

Community Legend

1627 Views

2 replies

0 likes

  • 1627 Views
  • 2 replies
  • 0 likes

Dowloaded song dissappear

Hey guys, it tortues me a lot. I've got the premium account, and always, after i downloaded the songs, maybe for like 2 months, the downloaded songs became un-dowloaded. Why would this keep happening? Any solutions to deal with the problem?

Casual Listener

Hey guys, it tortues me a lot. I've got the premium account, and always, after i downloaded the songs, maybe for like 2 months, the downloaded songs became un-dowloaded. Why would this keep happening...

Vader2004

Casual Listener

883 Views

4 replies

0 likes

  • 883 Views
  • 4 replies
  • 0 likes

Hi

does spotify use's data alot? Without premium

Newbie

does spotify use's data alot? Without premium

MrDavo

Gig Goer

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Solved!! My mobile won't play music after upgrading

Hi, my son has been listening to spotify on my premium account on my old mobile for a while now, today I got a premium family subscription, after inviting him his phone now won't play music, instead his only option is to use his phone as a remote for...

Casual Listener

Hi, my son has been listening to spotify on my premium account on my old mobile for a while now, today I got a premium family subscription, after inviting him his phone now won't play music, instead ...

shortwired

Casual Listener

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Solved!! Saved music is gone

I went to shuffle play my saved songs today, and was met with a "your saved songs go here" message. I'm on a Galaxy J7 that I got about two weeks ago, but have been able to see and play my saved songs on this phone before. Everything seems normal on ...

Casual Listener

I went to shuffle play my saved songs today, and was met with a "your saved songs go here" message. I'm on a Galaxy J7 that I got about two weeks ago, but have been able to see and play my saved song...

darylrapley

Newbie

777 Views

2 replies

0 likes

  • 777 Views
  • 2 replies
  • 0 likes

Calls and Bluetooth

I talk on Facebook messenger voice calls almost all day. I am trying to get Spotify to play music through a Bluetooth speaker while the call stays on my phone speaker. Is this possible? Android 7

Casual Listener

I talk on Facebook messenger voice calls almost all day. I am trying to get Spotify to play music through a Bluetooth speaker while the call stays on my phone speaker. Is this possible? Android 7

Tzelik

Casual Listener

2484 Views

2 replies

0 likes

  • 2484 Views
  • 2 replies
  • 0 likes

Solved!! Sharing tracks has stopped working

I've been routinely sending my girlfriend songs with the Share feature over Spotify and as of a month or so ago she stopped receiving them.It works if I share from my work computer, but not my phone. I'm running on a LG G2 and she has a Samsung Galax...

Regular

I've been routinely sending my girlfriend songs with the Share feature over Spotify and as of a month or so ago she stopped receiving them. It works if I share from my work computer, but not my phon...

darcyroad

Casual Listener

3417 Views

19 replies

1 likes

  • 3417 Views
  • 19 replies
  • 1 likes

Spotify free acting like a premium?

On mobile my spotify free acts like a premium or more like spotify free on computer. I can skip songs as much as I want to without limits but I haven't bought the premium (I have used the free trial but that was ages ago). Other premium features does...

Newbie

On mobile my spotify free acts like a premium or more like spotify free on computer. I can skip songs as much as I want to without limits but I haven't bought the premium (I have used the free trial ...

smallville13

Newbie

3383 Views

1 replies

1 likes

  • 3383 Views
  • 1 replies
  • 1 likes

Wont connect to car stereo

I have the Pioneer AVH-X3800DAD eith the spotify application on the stereo so i can connect it through the stereo and choose my playlists, but for a few months since the update i can not get it to conmect to the stereo, i can get it to play through n...

Casual Listener

I have the Pioneer AVH-X3800DAD eith the spotify application on the stereo so i can connect it through the stereo and choose my playlists, but for a few months since the update i can not get it to co...

Suppamodo

Newbie

773 Views

1 replies

1 likes

  • 773 Views
  • 1 replies
  • 1 likes

Artists won't stay followed

I don't know if there's a limit to the number of artists you casn follow (on a free account), but whenever i try to follow an artist it highlights the 'follow' button as if i did it sucessfully, but when i go to the artist later, it the follow button...

Casual Listener

I don't know if there's a limit to the number of artists you casn follow (on a free account), but whenever i try to follow an artist it highlights the 'follow' button as if i did it sucessfully, but ...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Illegal use of my account by someone else

My account somehow has been hacked into. All of my stations and personal preferences are gone, & in their place is someone else's songs, artists, etc. How are they accessing and using my account & how do I stop them?

Newbie

My account somehow has been hacked into. All of my stations and personal preferences are gone, & in their place is someone else's songs, artists, etc. How are they accessing and using my account ...

Robert_W

Community Legend

1658 Views

1 replies

0 likes

  • 1658 Views
  • 1 replies
  • 0 likes

No me detecta micro sd

Hola buenas tardes ya llevo 15 días con este problema ya actualice Spotify, lo densistale Spotify formatee micro SD y no la detecta y ya he hecho varias cosas y ni así siempre se guarda en la interna pero se llena rápidamente, ya hice de borrar datos...

Casual Listener

Hola buenas tardes ya llevo 15 días con este problema ya actualice Spotify, lo densistale Spotify formatee micro SD y no la detecta y ya he hecho varias cosas y ni así siempre se guarda en la interna...

1126 Views

0 replies

4 likes

  • 1126 Views
  • 0 replies
  • 4 likes

Remote device try to control my account

When playing my account another device (someones iphone) conect and take control of what i am listening. I have wifi and bluetooth turned off but the other device still controlling and also the othef user deleted my playlists. How that is posible ???...

Newbie

When playing my account another device (someones iphone) conect and take control of what i am listening. I have wifi and bluetooth turned off but the other device still controlling  and also the...

Joe

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Spotify started playing music when I was listening to Play Music

So, before I went out, I was listening to Neil Young Unplugged album on spotify. I quit spotify before going out for a walk. While out, I started listening to Floyd's Wish you were here on Play Music. At a certain point, spotify took over audio focus...

Community Legend

So, before I went out, I was listening to Neil Young Unplugged album on spotify. I quit spotify before going out for a walk. While out, I started listening to Floyd's Wish you were here on Play Music...

519 Views

0 replies

0 likes

  • 519 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify is not working on a Asus Zenfone 2

Hi all, I have an Asus Zenfone 2 with a premium family account. The problem is that I'm not able to use Spotify unless I restart the mobile. I have tried using the delete cache option, also I go to the applications options and delete data but it gets...

Casual Listener

Hi all,  I have an Asus Zenfone 2 with a premium family account.   The problem is that I'm not able to use Spotify unless I restart the mobile. I have tried using the delete cache option...

javierf55

Casual Listener

1539 Views

2 replies

0 likes

asus zenfone
blocked
not working
  • 1539 Views
  • 2 replies
  • 0 likes

Offline Mode: Music has interruptions

Hi, with Spotify Premium All my Devices when I Play music un office Mode The music hace interruptions like Scratch disk. Not all the music, but a lot of this. Igual try only download in the internal memory, but is the same in the SD card. I have the ...

Newbie

Hi, with Spotify Premium All my Devices when I Play music un office Mode The music hace interruptions like Scratch disk. Not all the music, but a lot of this. Igual try only download in the internal ...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Trava nos 4 segundos

Tenho um Moto G3 play e minha conta é premium. As musicas do spotify travam nos 4 segundos de reprodução. Ja desinstalei e fiz uma instalação limpa, mas o problema persiste. Não sei mais o que fazer.

Casual Listener

Tenho um Moto G3 play e minha conta é premium. As musicas do spotify travam nos 4 segundos de reprodução. Ja desinstalei  e fiz uma instalação limpa, mas o problema persiste. Não sei mais o...

edilsongon

Casual Listener

6240 Views

6 replies

2 likes

  • 6240 Views
  • 6 replies
  • 2 likes

Downloaded albums

Why do I keep losing my downloaded albums? This has happened several times and is really starting to get to me! The albums are still there, however I need to download every single one AGAIN! Not all data is lost as it never happens with my downloaded...

Casual Listener

Why do I keep losing my downloaded albums? This has happened several times and is really starting to get to me! The albums are still there, however I need to download every single one AGAIN! Not all ...

Smee1312

Casual Listener

443 Views

2 replies

0 likes

  • 443 Views
  • 2 replies
  • 0 likes

Músicas offline no cartão SD

Não consigo salvar as músicas que eu baixo no cartão SD do meu celular (o modelo do celular é Moto G4 Play e o SD é um SanDisk classe 4)

Newbie

Não consigo salvar as músicas que eu baixo no cartão SD do meu celular (o modelo do celular é Moto G4 Play e o SD é um SanDisk classe 4)

463 Views

0 replies

0 likes

  • 463 Views
  • 0 replies
  • 0 likes

Sd

No me detecta el almacenamiento SD    

Casual Listener

No me detecta el almacenamiento SD       

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes