Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42142 Views
  • 65 replies
  • 25 likes
  • 42142 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877829 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877829 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26319 Views
  • 4 replies
  • 0 likes
  • 26319 Views
  • 4 replies
  • 0 likes

New Gmail account for beta

I recently created a new Gmail account, any way I can get beta versions of Spotify? I've applied for the beta about a month ago, no response yet. My old account has had the beta since a long time. Any method through which I can make my new account a ...

  • Casual Listener
  • I recently created a new Gmail account, any way I can get beta versions of Spotify? I've applied for the beta about a month ago, no response yet. My old account has had the beta since a long time. An...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Solved!! Android not able to fulfill all premium features

Just got a family premium today but on my phone ( Samsung Galaxy J5 2016 ) you can't go back to the previous song, can't repeat the same song all the time and can't fast forward for example untill the middle part. So from the premium only the downloa...

  • Newbie
  • Just got a family premium today but on my phone ( Samsung Galaxy J5 2016 ) you can't go back to the previous song, can't repeat the same song all the time and can't fast forward for example untill th...
  • Joe
  • Community Legend
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

premium account doesnt working phone

I bought premium for student and it is working in my computer but in my phone doesnt working. In the phone it's free account in computer it's premium.I don't understand why can you help me?

  • Visitor
  • I bought premium for student and it is working in my computer but in my phone doesnt working. In the phone it's free account in computer it's premium. I don't understand why can you help me?
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Media keys aren't working on premium

I got Spotify premium, never had a problem with it before.On my android smarpthone, I can download and listen to songs normally, but when I try to hit next/preview song, it offers me the premium, but I already have the premium. I can go back to the p...

  • Newbie
  • I got Spotify premium, never had a problem with it before. On my android smarpthone, I can download and listen to songs normally, but when I try to hit next/preview song, it offers me the premium, b...
  • Joe
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Spotify Connect **bleep**

Everytime i'm listening to music in my car with the spotify app, it suddenly stops and says You are listening on Blade V580... **bleep** is Blade V580? Then i have to choose, listen on this phone. Look at the attachment

  • Casual Listener
  • Everytime i'm listening to music in my car with the spotify app, it suddenly stops and says You are listening on Blade V580... **bleep** is Blade V580?   Then i have to choose, listen on ...
  • TomPike91
  • Casual Listener
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Solved!! Premium funktioniert nicht

Hallo,ich habe vor kurzem mein Premium Abo verlängert mit hilfe eines Gutscheins. Auf dem Pc kann ich auch alle Premiumvorteile nutzen, auf dem Handy(Android) fehlen mir allerdings eineige, wie z.B Songs skippen oder Lieder in die Warteschlange hinzu...

  • Casual Listener
  • Hallo, ich habe vor kurzem mein Premium Abo verlängert mit hilfe eines Gutscheins. Auf dem Pc kann ich auch alle Premiumvorteile nutzen, auf dem Handy(Android) fehlen mir allerdings eineige, wie z.B...
  • DaCoda3400
  • Casual Listener
  • 1987 Views
  • 2 replies
  • 0 likes
  • 1987 Views
  • 2 replies
  • 0 likes

Spotify dinlerken ekranda gözükmüyor

Spotify dinlerken ekranda hiç bir yerde gözükmüyor o yüzden sürekli spotify açıp öyle şarkı degistirebiliyorum

  • Newbie
  • Spotify dinlerken ekranda hiç bir yerde gözükmüyor o yüzden sürekli spotify açıp öyle şarkı degistirebiliyorum
  • 1708 Views
  • 0 replies
  • 2 likes
  • 1708 Views
  • 0 replies
  • 2 likes

can't log in on tablet

I can log in to my account on my Mac computer but by LG tablet says the password or email is wrong. They're not. My son is the owner of the tablet but Settings/Users says I'm the user. What gives?

  • Newbie
  • I can log in to my account on my Mac computer but by LG tablet says the password or email is wrong. They're not. My son is the owner of the tablet but Settings/Users says I'm the user. What gives?
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

off line listening on nonactive S4

I download playlists on an old S4 (no SIM card) using WIFI. I try to use it off line, it tells me I'm offline and connect. While boating I use someone's hot spot to log in to Spotify and my downlosds are not avail. Help plz

  • Casual Listener
  • I download playlists on an old S4 (no SIM card) using WIFI. I try to use it off line, it tells me I'm offline and connect. While boating I use someone's hot spot to log in to Spotify and my downlosds...
  • jjs519
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • off line listening on nonactive S4
  • 442 Views
  • 2 replies
  • 0 likes

Can´t see track info when Spotify is connected to my Mazda CX3... I am on Android!? Any ideas..

I just switched from Apple to Android, and now i can´t se track info or track lenght..?There where no issues like that befor on iphone. What can i do..?

  • Newbie
  • I just switched from Apple to Android, and now i can´t se track info or track lenght..? There where no issues like that befor on iphone. What  can i do..?
  • 487 Views
  • 0 replies
  • 0 likes
  • 487 Views
  • 0 replies
  • 0 likes

Solved!! Spotify for Android causing massive battery drain and heating of phone

Hello. I recently became a Spotify Premium member after using Freefor about a year. I love the service; however, I feel that the Android app is a bit lacking. I use the downloading playlists feature to avoid having to be constantly connected to a net...

  • Music Fan
  • Hello. I recently became a Spotify Premium member after using Freefor about a year. I love the service; however, I feel that the Android app is a bit lacking. I use the downloading playlists feature ...
  • CBroeter
  • Casual Listener
  • 211013 Views
  • 140 replies
  • 12 likes
  • battery
    drain
    heat
    problem
  • 211013 Views
  • 140 replies
  • 12 likes

Most stable version of spotify for offline songs?

Hi guys, I've been traveling for almost a year and I use spotify to listen to my 3000+ songs that I've downloaded for offline usage.There is a problem with this that occurred more then 5 times, and that is: the off line songs are all of the sudden no...

  • Music Fan
  • Hi guys, I've been traveling for almost a year and I use spotify to listen to my 3000+ songs that I've downloaded for offline usage. There is a problem with this that occurred more then 5 times, and...
  • 1585 Views
  • 0 replies
  • 0 likes
  • 1585 Views
  • 0 replies
  • 0 likes

Spotify Command

Hi aweryone,I used to ios, controlling to Spotify volume and track. But im using Android. I dont used to Spotify Volume..Why?

  • Newbie
  • Hi aweryone, I used to ios, controlling to Spotify volume and track. But im using Android. I dont used to Spotify Volume.. Why?
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Spotify started using ridiculous amounts of background data

I have an LG G3, and Spotify randomly started usuing crazy amounts of background data. I tried reinstalling it, and I played one song, and it used 3 mb of foreground data, and 14.50 mb of background data. I only get 1 gb a month so I cant even use sp...

  • Regular
  • I have an LG G3, and Spotify randomly started usuing crazy amounts of background data. I tried reinstalling it, and I played one song, and it used 3 mb of foreground data, and 14.50 mb of background ...
  • Tkrow
  • Newbie
  • 8297 Views
  • 19 replies
  • 2 likes
  • 8297 Views
  • 19 replies
  • 2 likes

Disable notifications for Spotify Connect when not in foreground

Hello, is there any way to prevent Spotify from synchronizing the currently played track to all my devices when the app is not opened? Since today, as soon as I push play on one of my devices, Spotify will show a persistent notification in the Androi...

  • Newbie
  • Hello,   is there any way to prevent Spotify from synchronizing the currently played track to all my devices when the app is not opened?   Since today, as soon as I push play on one...
  • oilfighter
  • Casual Listener
  • 15823 Views
  • 6 replies
  • 11 likes
  • 15823 Views
  • 6 replies
  • 11 likes

Solved!! Push Notifications

I have Spotify installed on two different Android devices. The app and the phone are configured to allow push notifications, but I don´t receive any, even though by mail they do arrive to me correctly Regards

  • Casual Listener
  • I have Spotify installed on two different Android devices. The app and the phone are configured to allow push notifications, but I don´t receive any, even though by mail they do arrive to me correctl...
  • crismar
  • Casual Listener
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

waze and spotify

I'm lissining in tablet and why its is forcing me to some kind on procram waze. havent download that app and won'.donwload it . Ewerytime i click the x it just brings up the waze. If you force some kind off app fore me i'm gonio stop jusing spotify. ...

  • Newbie
  • I'm lissining in tablet and why its is forcing me to some kind on procram waze. havent download that app and won'.donwload it . Ewerytime i click the x it just brings up the waze. If you force some k...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

The option to choose the storage is not available

I recently change my SD card and now the option to save my songs in external storage is no longer available. Before I change it, I was saving in the older SD card normally.

  • Newbie
  • I recently change my SD card and now the option to save my songs in external storage is no longer available. Before I change it, I was saving in the older SD card normally.
  • Joe
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Not possible to download more playlists

Hi, I've an Android smartphone with Spotify installed.I downloaded several playlists but since several days, it says that I've reached the number of downloads.It's said if I want to download more, I've to clean another playlists.I've configured Spoti...

  • Casual Listener
  • Hi,   I've an Android smartphone with Spotify installed. I downloaded several playlists but since several days, it says that I've reached the number of downloads. It's said if I want to down...
  • Joe
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes