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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118390 Views

27 replies

4 likes

  • 118390 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238556 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238556 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599472 Views

79 replies

3 likes

  • 599472 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492022 Views

581 replies

42 likes

Account
Free
  • 492022 Views
  • 581 replies
  • 42 likes

Someone has access to my account but I've exhausted all options

Long title, I know. I've been having this issue the past month. Basically, I keep finding random tracks added to my "Songs" list from someone that must have access to my account. I've changed my password and logged out everywhere but somehow I keep h...

Newbie

Long title, I know. I've been having this issue the past month. Basically, I keep finding random tracks added to my "Songs" list from someone that must have access to my account. I've changed my pass...

SpotCreated

Roadie

664 Views

1 replies

0 likes

  • 664 Views
  • 1 replies
  • 0 likes

Downloads on SDCard dissapear after reboot

Hi there, My 3mo trail expires today and I still have a major issue that I cannot accept as its very important to me. When I download playlists on my MicroSD card, its working fine and without any trouble. However, sometimes when I reboot my device, ...

Newbie

Hi there,   My 3mo trail expires today and I still have a major issue that I cannot accept as its very important to me.   When I download playlists on my MicroSD card, its working fine ...

441 Views

0 replies

1 likes

  • 441 Views
  • 0 replies
  • 1 likes

Saved Albums keep on un-downloading themselves!

I've been a premium (family pack) user for years. Frustratingly, my downloaded albums, of which I have, currently 2,900 tracks, occasionally just all get un-downloaded. I can't figure out if there's a 'download all' setting as it takes me close to 20...

Newbie

I've been a premium (family pack) user for years. Frustratingly, my downloaded albums, of which I have, currently 2,900 tracks, occasionally just all get un-downloaded. I can't figure out if there's ...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Je ne peux pas transférer ma musique sur ma carte sd

Bonjour, je ne vois pas le bouton transférer pour mettre ma musique télécharger sur ma carte SD. Je suis sur Android Sony Xperia e5.Quelques screenshot si dessous ça pourrais vous aidez.Merci d'avance.Je n'ai pas le bouton J'ai téléchargé une playlis...

Casual Listener

Bonjour, je ne vois pas le bouton transférer pour mettre ma musique télécharger sur ma carte SD. Je suis sur Android Sony Xperia e5. Quelques screenshot si dessous ça pourrais vous aidez. Merci d'a...

746 Views

0 replies

1 likes

  • 746 Views
  • 0 replies
  • 1 likes

No aparece la opción de almacenamiento en la tarjeta de memoria SD

Spoiler (Highlight to read)Ayer spotify cerro mi sesion en mi celular y tuve que reinstalar la aplicacion y ahora no me deja cambiar de almacenamiento a la SD alguien sabe como arreglar esoAyer spotify cerro mi sesion en mi celular y tuve que reinsta...

Newbie

Ayer spotify cerro mi sesion en mi celular y tuve que reinstalar la aplicacion y ahora no me deja cambiar de almacenamiento a la SD alguien sabe como arreglar eso

584 Views

0 replies

0 likes

  • 584 Views
  • 0 replies
  • 0 likes

Superuser Contribution Modo sin conexión

Buenos días,Soy usuario de spotify premium y siempre he utilizado la app con mi Windows Phone sin problema. Recientemente he cambiado a Android y no consigo activar el modo sin conexión en mi dispositivo.No puedo escucar mi música cuando no tengo acc...

Newbie

Buenos días, Soy usuario de spotify premium y siempre he utilizado la app con mi Windows Phone sin problema. Recientemente he cambiado a Android y no consigo activar el modo sin conexión en mi dispo...

QueFlashas

Casual Listener

17787 Views

2 replies

0 likes

  • 17787 Views
  • 2 replies
  • 0 likes

Web Player prompted stops music and switches playlist

Hi all, When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a different playlist, nothing I have ever listened to. The most annoyin...

Newbie

Hi all,   When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a...

Joe

Community Legend

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Phone ap not syncing a couple of songs

About a week ago my phone ap on my Samsung S7 grayed out two songs by the same artist and now won't play them (All of the other songs are fine). On the PC, they are still on my playlist and will play without issue. I have uninstalled the ap and reins...

Casual Listener

About a week ago my phone ap on my Samsung S7 grayed out two songs by the same artist and now won't play them (All of the other songs are fine). On the PC, they are still on my playlist and will play...

Joe

Community Legend

602 Views

3 replies

0 likes

  • 602 Views
  • 3 replies
  • 0 likes

No me aparece la opción de almacenar

Hola! No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la opción. Tambien quite la memoria y la volví a colocar y nada,...

Newbie

Hola!   No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la o...

974 Views

0 replies

2 likes

  • 974 Views
  • 0 replies
  • 2 likes

démarrage demande compte premium

Bonjour, Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SPOTIFY me répond que seul les comptes premium peuvent le fair...

Casual Listener

Bonjour,   Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SP...

499 Views

0 replies

0 likes

Android
Pubnotbegin
pubquinedémarrepas
  • 499 Views
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Superuser Contribution My music dissappear before I downloaded

The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this.My SD card isn't full, I don't cross the download songs limit, is my only one account and I'm sure that I downloaded my albums ...

Casual Listener

The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this. My SD card isn't full, I don't cross the download songs  limit, is my...

Aimee_T

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify account

i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that

Newbie

i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that  

Aimee_T

Roadie

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

Spotify Connect plays only one track on connect device then reverts back to original device

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back to my phone. Do not want to go back to the phone t...

Regular

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back...

367 Views

0 replies

0 likes

bug
  • 367 Views
  • 0 replies
  • 0 likes

Automatically log out and can't log in again!!

My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time. Even trying to create new account and log in but it still does not work at all. The error message is appeared that ....

Casual Listener

My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time.  Even trying to create new account and log in but it still ...

Raunaq

Newbie

2808 Views

4 replies

0 likes

  • 2808 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify shuts down when playing music

While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying.. I have reinstalled the ap, cleared the cache, shut the ap down myself, but to no avail.. What else could I try? Thanks AWK

Casual Listener

While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying..  I have reinstalled the ap, cleared the cache, shut the ap down mysel...

Aimee_T

Roadie

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Album art doesn't show for synced local files

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player the album art does show, and if I open the file wi...

Newbie

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player...

533 Views

0 replies

1 likes

  • 533 Views
  • 0 replies
  • 1 likes

Spotify on samsung s7 edge will not recognize premium

Hello,Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account.I reinstalled the app and signed in multiple times but it always asks if I want to go premium but not to activate my account on this device....

Newbie

Hello, Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account. I reinstalled the app and signed in multiple times but it always asks if I want t...

ayecove

Newbie

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Offline Mode: Freezing on songs I haven't downloaded??

Hey folks, On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Quite frustrating when you're on the highway and can't do anyt...

Newbie

Hey folks,   On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Qu...

574 Views

0 replies

1 likes

  • 574 Views
  • 0 replies
  • 1 likes

Cannot Pause Through Bluetooth Connected Devices

So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the music through my watch, but while the symbol does c...

Casual Listener

So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the ...

KG11

Casual Listener

2810 Views

4 replies

2 likes

  • 2810 Views
  • 4 replies
  • 2 likes