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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Superuser Contribution deje de ser premium

Hola, perdonen mi pregunta, pero era premium y cerre mi sesion en mi celular por descuido. Y cuando volvi a abrirla deje de ser premium y tengo el temor de volver a poner mi numero de tarjeta y que me duplique el cobro. Si alguien sabe o lo paso lo m...

  • Visitor
  • Hola, perdonen mi pregunta, pero era premium y cerre mi sesion en mi celular por descuido. Y cuando volvi a abrirla deje de ser premium y tengo el temor de volver a poner mi numero de tarjeta y que m...
  • RodrigoPalma
  • Roadie
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
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Superuser Contribution Spotify not working

Hi i have asus zenfone max zc550kl. This mobile should have 2GB RAM. When i download spotify to my mobile i click on open and app is not working it show me message: Application is not responding. Can you help me? Thank for answer

  • Newbie
  • Hi i have asus zenfone max zc550kl. This mobile should have 2GB RAM. When i download spotify to my mobile i click on open and app is not working it show me message: Application is not responding. Can...
  • RodrigoPalma
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution pas de connection possible avec ma tablette android et pourtant elle est bien connectée à ma bbox

J'utilise principalement spotify sur ma tablette sans souci. Depuis 2 jours Spotify me dit que je ne suis pas connecté et donc je n'ai pas accès avec la tablette... Pourtant j'ai bien accès sur mon PC et sur mon smartphone.... Que se passe-t-il ?

  • Newbie
  • J'utilise principalement spotify sur ma tablette sans souci. Depuis 2 jours Spotify me dit que je ne suis pas connecté et donc je n'ai pas accès avec la tablette... Pourtant j'ai bien accès sur mon P...
  • RodrigoPalma
  • Roadie
  • 376 Views
  • 1 replies
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  • 376 Views
  • 1 replies
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Superuser Contribution Spotify not working in Turkey????

So Im from the UK and I have spotify premium however I am unable to access anything whilst in turkey and its very frustrating... to the point where youtube ads are now apart of my life.Ive read that spofity should work here and i have a friend here f...

  • Newbie
  • So Im from the UK and I have spotify premium however I am unable to access anything whilst in turkey and its very frustrating... to the point where youtube ads are now apart of my life. Ive read t...
  • RodrigoPalma
  • Roadie
  • 1429 Views
  • 1 replies
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  • 1429 Views
  • 1 replies
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Superuser Contribution Premium download issues

So I don't know if it started when I updated the app or not, I had all the music at the time downloaded, the update finished, and I had to re-download everything. Updated it again since then and again, had to re-download the music. Ever since then be...

  • Newbie
  • So I don't know if it started when I updated the app or not, I had all the music at the time downloaded, the update finished, and I had to re-download everything. Updated it again since then and agai...
  • RodrigoPalma
  • Roadie
  • 1335 Views
  • 1 replies
  • 0 likes
  • 1335 Views
  • 1 replies
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Superuser Contribution Scaricare con dati

Ultimamente non mi è più possibile scaricare brani con i miei datiIl download brani funziona solo in modalità Wi-FiCome risolvere questo problema?

  • Newbie
  • Ultimamente non mi è più possibile scaricare brani con i miei dati Il download brani funziona solo in modalità Wi-Fi Come risolvere questo problema?
  • RodrigoPalma
  • Roadie
  • 1189 Views
  • 1 replies
  • 0 likes
  • 1189 Views
  • 1 replies
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Superuser Contribution BMW Mini Android - Not Working

Hey, first post so not sure if doing it right. I have a brand new mini cooper SD - I want spotify but won't commit to a Apple Device just so it works with my car. Does anybody have any clue when it will work or any tips in getting it to work? It's a ...

  • Newbie
  • Hey, first post so not sure if doing it right.    I have a brand new mini cooper SD - I want spotify but won't commit to a Apple Device just so it works with my car.  Does anybody...
  • RodrigoPalma
  • Roadie
  • 2147 Views
  • 1 replies
  • 0 likes
  • 2147 Views
  • 1 replies
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Superuser Contribution Songs downloading to my device

HiI've set it to download the songs to my sd card but it still seems to be downloading to my device. How do I stop this?ThanksAlice

  • Newbie
  • Hi I've set it to download the songs to my sd card but it still seems to be downloading to my device. How do I stop this? Thanks Alice
  • RodrigoPalma
  • Roadie
  • 979 Views
  • 1 replies
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  • 979 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone shuts down

My android phone (Samsung Galaxy s 7) is shutting down everytime I start spotify, after the newest update. I've rebooted my whole phone, but I still get the same problem.

  • Newbie
  • My android phone (Samsung Galaxy s 7) is shutting down everytime I start spotify, after the newest update. I've rebooted my whole phone, but I still get the same problem. 
  • RodrigoPalma
  • Roadie
  • 442 Views
  • 2 replies
  • 1 likes
  • 442 Views
  • 2 replies
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Superuser Contribution Songs without image

Hi.my problem is the next:I use Spotify in offline mode and some songs that are stored in my playlist do not show the image.I deleted the application data and it still does not work, I think it is due to an error in the app.please help me

  • Newbie
  • Hi. my problem is the next: I use Spotify in offline mode and some songs that are stored in my playlist do not show the image. I deleted the application data and it still does not work, I think it...
  • RodrigoPalma
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Volume changes automatically on LG G5

Dear community,I'm using Spotify for years now in the Premium version, but never had this issue before.When I'm playing music on my LG G5 via Spotify, the music is at a normal volume level, but after some seconds it becomes more quiet, as if I would ...

  • Newbie
  • Dear community, I'm using Spotify for years now in the Premium version, but never had this issue before. When I'm playing music on my LG G5 via Spotify, the music is at a normal volume level, but...
  • Roelo1
  • Newbie
  • 805 Views
  • 2 replies
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  • 805 Views
  • 2 replies
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Spotify's Volume is Too Low on Android; all other music apps are fine.

I've been having a problem recently with Spotify's output volume being too low. Here's what I've done so far.Cleared Android's cache partition.Uninstalled/reinstalled the Spotify App.Performed a factory reset of my device.My current Android version i...

  • Newbie
  • I've been having a problem recently with Spotify's output volume being too low. Here's what I've done so far. Cleared Android's cache partition. Uninstalled/reinstalled the Spotify App. Performe...
  • 243 Views
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  • 243 Views
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Music stops without reason

When I'm using Spotify in my Android cell it just stops the music for no reason. I need to press play again, but it stops again. Apparently there is no patternfor this, because some times it runs for ours without stopping, and sometimes stops every m...

  • Newbie
  • When I'm using Spotify in my Android cell it just stops the music for no reason. I need to press play again, but it stops again. Apparently there is no patternfor this, because some times it runs for...
  • boubek
  • Casual Listener
  • 734 Views
  • 4 replies
  • 1 likes
  • 734 Views
  • 4 replies
  • 1 likes

[Android] Songs taking FOREVER to download

I'm using a Samsung Galaxy S7 and I have only 638 songs in my library, but it is taking AGES to download all the songs. By ages I mean over an hour for 10 songs or so. I'm downloading the songs in normal quality. My internet connection at home is jus...

  • Newbie
  • I'm using a Samsung Galaxy S7 and I have only 638 songs in my library, but it is taking AGES to download all the songs. By ages I mean over an hour for 10 songs or so. I'm downloading the songs in no...
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  • 301 Views
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Music skipping like a CD

Im bluetoothing music from my Samsung to the car and its skipping like you wouldnt believe! Any ideas how to stop it? I pay for premium and its all the songs ive downloaded.

  • Newbie
  • Im bluetoothing music from my Samsung to the car and its skipping like you wouldnt believe!    Any ideas how to stop it? I pay for premium and its all the songs ive downloaded. 
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Getting upset lol

Created a profile but cant log in unless I click forgot password and create new password (same password) and tried to edit everything that would makes sense but nothing has worked

  • Newbie
  • Created a profile but cant log in unless I click forgot password and create new password (same password) and tried to edit everything that would makes sense but nothing has worked  
  • 239 Views
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  • 239 Views
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Samsung Gear S2 extreme battery drain

I noticed today that Spotify accounted for 94% of battery use on my Gear S2. I had played a couple of tracks on my S8 through a connected soundbar, not using the Gear app at all. Normally I get 2 days of use of my watch on one charge. Today it barely...

  • Community Legend
  • I noticed today that Spotify accounted for 94% of battery use on my Gear S2. I had played a couple of tracks on my S8 through a connected soundbar, not using the Gear app at all. Normally I get 2 day...
  • Costdalton
  • Newbie
  • 1432 Views
  • 2 replies
  • 1 likes
  • Gear
    S2
  • 1432 Views
  • 2 replies
  • 1 likes

Your mixtape

I have accidently blocked a musician from “my mixtape“. How can i reset my preferences for my mixtape? Thanks in advance

  • Newbie
  • I have accidently blocked a musician from “my mixtape“. How can i reset my preferences for my mixtape? Thanks in advance
  • 285 Views
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  • 285 Views
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Solved!! can't turn off the shuffle button.

hey, guys. I've been a Spotify premium user for a few weeks and I still have this problem on my phone only. whenever I want to turn off the shuffle function it advertises to get premium and doesn't allow me to turn the shuffle function off. The final...

  • Casual Listener
  • hey, guys.  I've been a Spotify premium user for a few weeks and I still have this problem on my phone only. whenever I want to turn off the shuffle function it advertises to get pr...
  • quezadilaman
  • Casual Listener
  • 680 Views
  • 3 replies
  • 0 likes
  • 680 Views
  • 3 replies
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How to always stay logged in

I have Spotify Premium which I got for international travel so I can listen to music offline. This worked great on the plane, but then several hours later when I went to listen to music again (after having turned my phone off and on again), Spotify a...

  • Casual Listener
  • I have Spotify Premium which I got for international travel so I can listen to music offline. This worked great on the plane, but then several hours later when I went to listen to music again (after ...
  • ㅇㅅㅇ
  • Newbie
  • 3557 Views
  • 4 replies
  • 2 likes
  • 3557 Views
  • 4 replies
  • 2 likes