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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6138 Views

0 replies

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How to delete songs in your playlist while it is playing.

There are over a thousand songs in my playlist. When I am listening to the playlist, I sometime want to delete a song currently being play, what it the best method to do this?The only way I can do this is scroll through the list and find the song tha...

Casual Listener

There are over a thousand songs in my playlist. When I am listening to the playlist, I sometime want to delete a song currently being play, what it the best method to do this? The only way I can do ...

adamstifuk

Music Fan

505 Views

1 replies

0 likes

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Increase maximum songs allowed in "Your Music"

Hi lately im having a problem with my downloaded songs..I need to re download every song everytime I open the app!! it sucksImagine I have 400 songs on my playlist and i need to download it every day!!

Casual Listener

Hi lately im having a problem with my downloaded songs.. I need to re download every song everytime I open the app!! it sucks Imagine I have 400 songs on my playlist and i need to download it eve...

armantot

Casual Listener

331 Views

2 replies

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Couldn't buy 3 months for $0.99 but still got charged...

Tried to purchase the speical offer of 3 months of premium for $0.99 but was denied because i had previously used the 30 day free-trial. About 4 days later I check my transactions and apparently the payment had gone through but my spotify account is ...

Newbie

Tried to purchase the speical offer of 3 months of premium for $0.99 but was denied because i had previously used the 30 day free-trial. About 4 days later I check my transactions and apparently the ...

Joe

Community Legend

283 Views

1 replies

0 likes

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Spotify and google asistant bug

i found this out when playing around with google asistant, this isnt that huge of a deal or anything just wanted to let you know and if you care enought you might fix it...anyway to the point:basicaly if you spotify is running and even tho song is st...

Newbie

i found this out when playing around with google asistant, this isnt that huge of a deal or anything just wanted to let you know and if you care enought you might fix it... anyway to the point: bas...

265 Views

0 replies

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stops playing

Every 30 mins (appr.) the playing just stopes and spotify turns off.It's anoying cause I pay for premium and I need to press play again all the time.I would appreciate someones help.

Newbie

Every 30 mins (appr.) the playing just stopes and spotify turns off. It's anoying cause I pay for premium and I need to press play again all the time. I would appreciate someones help.

Joe

Community Legend

285 Views

1 replies

0 likes

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Spotify lagging badly

Hello,after 3 years using Spotify, the lag becomes worse with every update.On all my smartphones (HTC Desire 500, Xperia Z2, Xperia X Compact), Spotify was slow, especially when in Online Mode, but right now, it is almost impossible to use.Downloadin...

Newbie

Hello, after 3 years using Spotify, the lag becomes worse with every update. On all my smartphones (HTC Desire 500, Xperia Z2, Xperia X Compact), Spotify was slow, especially when in Online Mode, b...

678 Views

0 replies

2 likes

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Suspending phone will this stop my spotify?

Hey! I am going travelling and I have suspended my phone for the 2.5 months. Since I pay for Spotify through my phone account, will Spotify also be suspended? I would like to be able to listen to my playlists even if I cannot download. Will it still ...

Casual Listener

Hey! I am going travelling and I have suspended my phone for the 2.5 months. Since I pay for Spotify through my phone account, will Spotify also be suspended? I would like to be able to listen to my ...

Joe

Community Legend

476 Views

1 replies

0 likes

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Samsung Galaxy S8 - Spotify pauses with "Account is being used somewhere else" messages

Signed out of all devices, changed password, removed a previous SONOS permission from my account. Please help or Spotify will never receive another dime from me.

Newbie

Signed out of all devices, changed password, removed a previous SONOS permission from my account. Please help or Spotify will never receive another dime from me. 

Joe

Community Legend

314 Views

1 replies

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Casting Glitch, Unusable

I was casting from my Android phone onto the television and was listening for a while until I came upon a Valvoline ad and then everything stopped. I came back into the room and refreshed everything, recast, and it was still stuck trying to play that...

Regular

I was casting from my Android phone onto the television and was listening for a while until I came upon a Valvoline ad and then everything stopped. I came back into the room and refreshed everything,...

407 Views

0 replies

1 likes

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Solved!! Downloaded songs turning to not downloaded upon restart. Broken cache.

Hi, I have a theory that I found a bug/error because it happened to me for the 3rd time already.So, I was using Spotify then I restart my phone (other app recommendation) without turning off Spotify. After restarting the phone, I stumble upon my down...

Music Fan

Hi,   I have a theory that I found a bug/error because it happened to me for the 3rd time already. So, I was using Spotify then I restart my phone (other app recommendation) without turning o...

Atexor

Music Fan

3582 Views

9 replies

1 likes

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Olvide mi contraseña de spotify y tampoco recuerdo mi cuenta gmail

Hola! Olvide mi contraseña de spotify y tampoco recuerdo mi cuenta gmail. Me baje una version de Spotify Beta y no era necesario usar una cuenta gmail verdadera. (Podias crearte una en ese momento y te dejaba registrarte normalmente) Paso un tiempo y...

Newbie

Hola! Olvide mi contraseña de spotify y tampoco recuerdo mi cuenta gmail. Me baje una version de Spotify Beta y no era necesario usar una cuenta gmail verdadera. (Podias crearte una en ese momen...

595 Views

0 replies

0 likes

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Spotify won't let me switch songs while casting

I cannot switch songs while casting to Chromecast audio. It connects and casts just fine, and I hit the next button and it starts the animation of switching songs, but then stops and stays on the current song.Tried rebooting phone, uninstalling app, ...

Casual Listener

I cannot switch songs while casting to Chromecast audio. It connects and casts just fine, and I hit the next button and it starts the animation of switching songs, but then stops and stays on the cur...

401 Views

0 replies

0 likes

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Spotify will not connect to kenwood from my S8+

I just recently purchased and installed a kendwood dnx573s and while my music on my spotify will play through the Bluetooth option, it will not play through the actual spotify app on the kendwood.

Newbie

I just recently purchased and installed a kendwood dnx573s and while my music on my spotify will play through the Bluetooth option, it will not play through the actual spotify app on the kendwood.

Joe

Community Legend

7410 Views

1 replies

0 likes

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Bad sound quality on bass sounds

My spotify sounds terrible when I listen to music with bass sounds. I tried listening to the same song and it sounds perfect on Youtube and on my sister's spotify account sound fine too. Why is it doing that on my account?

Newbie

My spotify sounds terrible when I listen to music with bass sounds. I tried listening to the same song and it sounds perfect on Youtube and on my sister's spotify account sound fine too. Why is it do...

750 Views

0 replies

1 likes

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Superuser Contribution How to play music from my computer on spotify?

I tried to put music that is on my PC in my music folder onto spotify - it let me do it - I can see the music as well however every single track is unavailable. All the songs I'm trying to add are mp3 filesThey aren't available on spotify - searched ...

Regular

I tried to put music that is on my PC in my music folder onto spotify - it let me do it - I can see the music as well however every single track is unavailable.  All the songs I'm trying to add...

OscarDC

Moderator

3533 Views

3 replies

2 likes

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Downloaded songs desapearing

So, as the title says my downloaded songs simply desapear with no apparent pattern ern. Already trobleshoot my phone and it solved for a time but days latter it happened again, I found a thread from 2012 where the solution was a repair from the moder...

Casual Listener

So, as the title says my downloaded songs simply desapear with no apparent pattern ern. Already trobleshoot my phone and it solved for a time but days latter it happened again, I found a thread from ...

271 Views

0 replies

0 likes

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Listen the same song on two devices at the same time

I just buoght the premium for family, but this not solve my simple problemi've a simple issuei want to use two devices to broadcast the music in two different roomshow it is possible? i think its very helpful in home parties thanks for the helps best...

Casual Listener

I just buoght the premium for family, but this not solve my simple problem i've a simple issue i want to use two devices to broadcast the music in two different rooms how it is possible? i think i...

443 Views

0 replies

2 likes

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Spotify doesn't play the whole playlist

I have a playlist with 270 songs. Let's say if I want to play song number 240 I expect that Spotify will contnue playing my list i.e. next song would be 241, 242 etc. However, after playing song number 240 Spotify annoyingly jumps to song number 1 It...

Casual Listener

I have a playlist with 270 songs. Let's say if I want to play song number 240 I expect that Spotify will contnue playing my list i.e. next song would be 241, 242 etc. However, after playing song numb...

693 Views

0 replies

3 likes

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The music is too low with earphones

I don´t know why, but the music is too low when I use earphones but if I play the music in youtube in the browser (with the earphones) the music sounds loud. It only happens when I use earphones and in Spotify, if I take it of, the music sounds loud....

Casual Listener

I don´t know why, but the music is too low when I use earphones but if I play the music in youtube in the browser (with the earphones) the music sounds loud. It only happens when I use earphones and ...

Albedeluxe

Regular

2194 Views

3 replies

0 likes

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won't play local music

In other: I have my SD card checked, however any local song is not playable on my playlists?

Music Fan

In other: I have my SD card checked, however any local song is not playable on my playlists?

268 Views

0 replies

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