Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Sorry for my english but i'm italian....I have the premium mode for my samsung galaxy s7 but i can't download my playlist or any playlist or songI have disintall the applticationI clear the chaceI DON'T KNOW HOW I CAN DOWNLOAD AND I'M ANGRY BECAUSE I...
Sorry for my english but i'm italian.... I have the premium mode for my samsung galaxy s7 but i can't download my playlist or any playlist or song I have disintall the appltication I clear the cha...
Roadie
420 Views
1 replies
0 likes
When you play a song there's usually a small box bottom of the screen telling you what are you listening to. On the iPhone when you close the app and re-open it, this box usually disappears. But on my android it's still there. Is it possible to close...
When you play a song there's usually a small box bottom of the screen telling you what are you listening to. On the iPhone when you close the app and re-open it, this box usually disappears. But on m...
424 Views
0 replies
0 likes
i saw a friend had their Summer Vibes playlist in their "made for you" section, but it isn't showimg up on my phone. what's going on?
i saw a friend had their Summer Vibes playlist in their "made for you" section, but it isn't showimg up on my phone. what's going on?
274 Views
0 replies
0 likes
Boa noite, Gostaria de saber se eu tenho músicas baixadas em qualidade alta e mudar para extrama (ou vice-versa), o sistema automaticamente faz o download da nova qualidade ou devo "excluir" a música e baixar novamente na qualidade pretendida? Obriga...
Boa noite, Gostaria de saber se eu tenho músicas baixadas em qualidade alta e mudar para extrama (ou vice-versa), o sistema automaticamente faz o download da nova qualidade ou devo "excluir"...
Spotify Star
879 Views
3 replies
0 likes
Boa noite, Gostaria de saber se quando estou online no spotify as músicas que baixei são executadas via streaming ou são executadas localmente mesmo sem usar a rede móvel? Obrigado
Boa noite, Gostaria de saber se quando estou online no spotify as músicas que baixei são executadas via streaming ou são executadas localmente mesmo sem usar a rede móvel? Obrigado
Spotify Star
660 Views
3 replies
0 likes
Hi. I've had this problem forever. I've downloaded my songs list at least a dozen times, but whenever I go offline, I can't play the music. When I got back, spotify says I need to download the same music, but it takes much less time. I've tried unins...
Hi. I've had this problem forever. I've downloaded my songs list at least a dozen times, but whenever I go offline, I can't play the music. When I got back, spotify says I need to download the same m...
Roadie
359 Views
1 replies
0 likes
Hi everyone,I love Spotify, and I love the downloadfunction. But my phone storage is almost full with 50 hours of music, so i want to turn of the downloadfunction. I switched the switch next to my playlist, but my storage is still full. I found this ...
Hi everyone, I love Spotify, and I love the downloadfunction. But my phone storage is almost full with 50 hours of music, so i want to turn of the downloadfunction. I switched the switch next to my ...
Community Legend
377 Views
1 replies
0 likes
The playlists on my pc are fine but on my samsung phone each song is it's own playlist.How do I recify this?
The playlists on my pc are fine but on my samsung phone each song is it's own playlist. How do I recify this?
Casual Listener
384 Views
2 replies
0 likes
Hi, my Spotify premium disappeared after i accidentally used the 1 week trial, and now i don't have the premium, btw it's the 3 months for 1 euro.thank you all!
Hi, my Spotify premium disappeared after i accidentally used the 1 week trial, and now i don't have the premium, btw it's the 3 months for 1 euro.thank you all!
Community Legend
314 Views
1 replies
0 likes
Basically do downloaded Playlist still consume data if I listen to them while I'm in online mode?
Basically do downloaded Playlist still consume data if I listen to them while I'm in online mode?
Casual Listener
673 Views
2 replies
0 likes
Hey everyone, just upgraded to premium and I'm noticing that my music sounds very flat, and the bass is almost non existent. I've turned my equalizer off, and even force stopped the adapt sound system app to see if that would help, but no luck. Pleas...
Hey everyone, just upgraded to premium and I'm noticing that my music sounds very flat, and the bass is almost non existent. I've turned my equalizer off, and even force stopped the adapt sound syste...
Roadie
346 Views
1 replies
0 likes
Wether using Pandora or Spotify, it seems music constantly gets paused while driving for lyft bluetooth or aux. This didn't use to happen. Tried uninstalling and reinstalling spotifyLG Aristo. 4G LTE
Wether using Pandora or Spotify, it seems music constantly gets paused while driving for lyft bluetooth or aux. This didn't use to happen. Tried uninstalling and reinstalling spotify LG Aristo. 4G...
472 Views
0 replies
1 likes
So I've noticed whenever one of the videos in the "Rock this" playlists comes up, spotify closes itself out and no music plays. Is there a way to disable videos in it?
So I've noticed whenever one of the videos in the "Rock this" playlists comes up, spotify closes itself out and no music plays. Is there a way to disable videos in it?
192 Views
0 replies
0 likes
Well, last time, I downloaded spotify on my android phone. For the few days I had been using it, there was no problem while I was playing songs, but just this day, when I tried to play music, the music that I want to play cannot play and I can't clic...
Well, last time, I downloaded spotify on my android phone. For the few days I had been using it, there was no problem while I was playing songs, but just this day, when I tried to play music, the mus...
272 Views
0 replies
0 likes
Dear costumer service,The offline songs are stored under com.spotify.music/files/...I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are shown.I'm a pro user, so why i have to download the songs e...
Dear costumer service, The offline songs are stored under com.spotify.music/files/... I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are ...
Newbie
8169 Views
2 replies
5 likes
As title explains I'll be listening to a song on the Spotify desktop app with my phone locked and the Spotify app closed when a triggering event such as a phone call causes the music to stop playing out of my PC headphones and instead blares it out a...
As title explains I'll be listening to a song on the Spotify desktop app with my phone locked and the Spotify app closed when a triggering event such as a phone call causes the music to stop playing ...
555 Views
0 replies
1 likes
Spotify unmounts my SD card when I download music offline. It detects it again after I pull it out and put it back in and a restart but it also doesn't find the files on the sd card, making me redownload my playlist and delete the files already there...
Spotify unmounts my SD card when I download music offline. It detects it again after I pull it out and put it back in and a restart but it also doesn't find the files on the sd card, making me redown...
Roadie
733 Views
7 replies
0 likes
Went to play a song on playlist but the song that played was not the title song although it was on the same album. Somehow on a couple of albums, it has mixed up songs from the original song title. Any way that can be fixed?
Went to play a song on playlist but the song that played was not the title song although it was on the same album. Somehow on a couple of albums, it has mixed up songs from the original song title. A...
Community Legend
1048 Views
2 replies
0 likes
Buenas, tengo un gran problema, resulta que descargo la música para escucharla en modo offline y sólo me aparece descargada durante un rato, cuando cierro y reabro la aplicación después de un rato se borra la música, pero aún así aparece ocupando esp...
Buenas, tengo un gran problema, resulta que descargo la música para escucharla en modo offline y sólo me aparece descargada durante un rato, cuando cierro y reabro la aplicación después de un rato se...
Spotify Star
1007 Views
1 replies
0 likes
spotify keeps crashing and stopping randomly when i run it in the background. it happens randomly with no trend or rule to it and does not alert me. i have tried restarting my phone and deleting and reinstalling the app, and i update whenever i need.
spotify keeps crashing and stopping randomly when i run it in the background. it happens randomly with no trend or rule to it and does not alert me. i have tried restarting my phone and deleting and ...
363 Views
0 replies
0 likes
