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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Problema con conexión

Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho

Newbie

Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho

934 Views

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Stops

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anything the music just stops i tried deleting and reins...

Newbie

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anyth...

Joe

Community Legend

316 Views

1 replies

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Spotify App Won't Sync Local Files Under Any Circumstances

Hello everyone. I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I never had troubles with the app. But now I really don't know ...

Casual Listener

Hello everyone.   I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I n...

Joe

Community Legend

977 Views

5 replies

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Preminum can't verified the address.

Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user? I have paid for that. It makes my family so angry. Please ch...

Newbie

Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user?  I h...

Joe

Community Legend

320 Views

1 replies

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Download

Guys,all of my downloads disappeared in my library!But I think they are in memory.If I download a new album, it works.Please help me, if I reinstall the app I lost all the saved songs Thanx

Casual Listener

Guys, all of my downloads disappeared in my library! But I think they are in memory. If I download a new album, it works. Please help me, if I reinstall the app I lost all the saved songs  ...

296 Views

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Latest update no longer working

Since a couple of days ago the application has stopped working completely on my Android phone. I deleted the application and re-downloaded it as explained in the users' guide, but the latest software update seems not to be working any longer. I can o...

Newbie

Since a couple of days ago the application has stopped working completely on my Android phone. I deleted the application and re-downloaded it as explained in the users' guide, but the latest software...

222 Views

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Music Hiccups. Wont play.

Had this problem before. Reinstalled. Logged out. All of that.It wont work. When it does say its playing its silent. My app is up to date. I posted before but never got the notification to reply. I have an android, Samsung galaxy grand prime.Please r...

Casual Listener

Had this problem before. Reinstalled. Logged out. All of that. It wont work. When it does say its playing its silent. My app is up to date. I posted before but never got the notification to reply. I...

317 Views

0 replies

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Spotify crashing on Tablet every time it's running in the background

I have been getting this problem ever since I started using the app. Whenever I exit the Spotify app at all, it crashes after a few seconds of the song. I have to go back to Spotify to play the rest of the song but it decides to play the entire song ...

Newbie

I have been getting this problem ever since I started using the app. Whenever I exit the Spotify app at all, it crashes after a few seconds of the song. I have to go back to Spotify to play the rest ...

492 Views

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Solved!! Specific song won't cast to Google Home.

I have a long list of saved songs and there are two that will play on my phone device but when cast they go silent, skip forward in the song and then beep on Google home. If I uncast it plays fine on my pixel. Any thoughts?

Newbie

I have a long list of saved songs and there are two that will play on my phone device but when cast they go silent, skip forward in the song and then beep on Google home. If I uncast it plays fine on...

Garlox

Casual Listener

2623 Views

4 replies

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Spotify not opening

I can't open Spotify on my Galaxy S7 anymore. When I try to open it my phone freezes and I have to use a physical button to get a response from my phone.Galaxy S7. Updates set to auto. I have premium Spotify account. Checked and Spotify is up to date...

Newbie

I can't open Spotify on my Galaxy S7 anymore. When I try to open it my phone freezes and I have to use a physical button to get a response from my phone. Galaxy S7. Updates set to auto. I have premi...

Joe

Community Legend

407 Views

1 replies

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My equalizer is disappeared

Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was under "download by mobile data".

Casual Listener

Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was un...

Joe

Community Legend

1028 Views

3 replies

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Hi

Hi,I have a problem with Spotify on my Note 4. The app tell me that i reached the max numbers of synchronized songs and need cannont download more.

Casual Listener

  Hi, I have a problem with Spotify on my Note 4. The app tell me that i reached the max numbers of synchronized songs and need cannont download more. <i don't have this problem with my ta...

youreallybreak

Casual Listener

375 Views

4 replies

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More songs for free users than for premiums

I have a premium account and there are several artist which I am not able to play. The message: "This song is not available" appears. The thing is that if I sign with a free account, I am perfectly able to play these "not available" song. Do you know...

Newbie

I have a premium account and there are several artist which I am not able to play. The message: "This song is not available" appears. The thing is that if I sign with a free account, I am perfectly a...

311 Views

0 replies

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All downloads gone and no evidence of Premium Service

Problem: I have been using Spotify Premium for a few months on my phone and have never had any problems.Two days ago, I opened my Spotify app on my Samsung S5 Neo, and was asked to log in, which I have never had to do on my phone. After logging in, I...

Visitor

Problem: I have been using Spotify Premium for a few months on my phone and have never had any problems.Two days ago, I opened my Spotify app on my Samsung S5 Neo, and was asked to log in, which I ha...

Joe

Community Legend

469 Views

1 replies

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Downloading all songs again after app update

Today I turned my phone on (Moto G3) and noticed that Spotify had hardly any songs in the Songs section of my library?! (like about 2!) All filters were off. Got to work, turned my phone on and off and spotify decided to download ALL OF MY LIBRARY AG...

Regular

Today I turned my phone on (Moto G3) and noticed that Spotify had hardly any songs in the Songs section of my  library?! (like about 2!) All filters were off.   Got to work, turned my pho...

347 Views

0 replies

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Open space issue

Why would Spotify premium trial take up 2.5 GB of space on my phone with nothing downloaded? New user, please advise. Thank you.

Casual Listener

Why would Spotify premium trial take up 2.5 GB of space on my phone with nothing downloaded? New user, please advise. Thank you.

Joe

Community Legend

421 Views

3 replies

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Problema al reproducir

Hola, compré un celular lg k8 con android 6.0 hace poco y en este dispositivo se me paran las canciones cada tanto esté la aplicación abierta, en segundo plano o con el celular bloqueado y es muy molesto además de que tengo premium y siento que no lo...

Newbie

Hola, compré un celular lg k8 con android 6.0 hace poco y en este dispositivo se me paran las canciones cada tanto esté la aplicación abierta, en segundo plano o con el celular bloqueado y es muy mol...

445 Views

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Question about apk free spotify

Hiif you play/listen to a song on an apk free premium spotify versionwill they still be counted as valid streams, and added to the grass streaming num of the song?I asked everywhere and nobody is answeringso please help me if you know smth about this...

Regular

Hi if you play/listen to a song on an apk free premium spotify version will they still be counted as valid streams, and added to the grass streaming num of the song? I asked everywhere and nobody ...

btslovearmy

Regular

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Is there a list of Android Phones that support SD Card Caching?

I have had two Moto G's (Gen 1 and Gen 2) and neither have been able to cache music to an SD Card - the option just does not show up in the Spotify App. My app is 8.4.1.846 armV7 I am about to buy a new phone. Is there a list of handsets that support...

Casual Listener

I have had two Moto G's (Gen 1 and Gen 2) and neither have been able to cache music to an SD Card - the option just does not show up in the Spotify App.   My app is 8.4.1.846 armV7   I ...

444 Views

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is the streaming on an apk free premium spotify count?

HiSo the plays/listenings an on an apk free premium spotify version, will they still be counted as valid streams?will they be added to the artist's number of streams?please let me know if u have any info about thisthank you

Regular

Hi So the plays/listenings an on an apk free premium spotify version, will they still be counted as valid streams? will they be added to the artist's number of streams? please let me know if u hav...

Joe

Community Legend

16759 Views

6 replies

3 likes

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  • 3 likes