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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 28015 Views
  • 59 replies
  • 23 likes
  • 28015 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870494 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870494 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24768 Views
  • 3 replies
  • 0 likes
  • 24768 Views
  • 3 replies
  • 0 likes

No funciona la opción busqueda

Desde la última actualización no funciona la opción de busqueda ya que no aparecen los perfiles de usuarios.... Gracias.

  • Newbie
  • Desde la última actualización no funciona la opción de busqueda ya que no aparecen los perfiles de usuarios.... Gracias.
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Solved!! Why is There an Ad for Chipotle on my phone? I'm a premium member.

Latest update to the Android app shows a graphic of the artist/song/album/whatever that fills the phone screen while the app is running. The graphic has an advertisement in it. I don't want to see Chipotle's logo on my phone. That's why I pay for Spo...

  • Regular
  • Latest update to the Android app shows a graphic of the artist/song/album/whatever that fills the phone screen while the app is running.    The graphic has an advertisement in it.  I...
  • dirtySpots
  • Regular
  • 706 Views
  • 2 replies
  • 1 likes
  • 706 Views
  • 2 replies
  • 1 likes

Spotify stops playing

When I'm listening to my music on my phone, Spotify randomly stops playing music, but you can see that the song is still running. It just doesn't give a sound. After 20 seconds the music starts again. Everything is up to date, so I don't understand w...

  • Newbie
  • When I'm listening to my music on my phone, Spotify randomly stops playing music, but you can see that the song is still running. It just doesn't give a sound. After 20 seconds the music starts again...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Cómo ocupo el ecualizador de Spotify en android?

Es algo bastante molesto ya que en los iPhone si les aparece el ecualizador, en cambio en mi celular Huawei p8 lite no, alguna recomendación?

  • Newbie
  • Es algo bastante molesto ya que en los iPhone si les aparece el ecualizador, en cambio en mi celular Huawei p8 lite no, alguna recomendación?
  • SantiagoIsnardi
  • Newbie
  • 1330 Views
  • 1 replies
  • 1 likes
  • 1330 Views
  • 1 replies
  • 1 likes

Not able to play on-demand songs but I'm premium

Hi, Spotify been acting up lately. Won't let me skip songs, choose one in particular nor switching shuffle off, tells me to go premium but I already am. Family premium and i even have my songs offline enabled. What's going on?

  • Newbie
  • Hi, Spotify been acting up lately. Won't let me skip songs, choose one in particular nor switching shuffle off, tells me to go premium but I already am. Family premium and i even have my songs offlin...
  • Joe
  • Community Legend
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Music Decreases When I open other apps especially games

Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the music turn up again. How do I avoid this?

  • Casual Listener
  • Hi, I have Spotify Premium. I have a problem on playing songs while playing other games on my phone the volume decreases every time I open a different app but when I change or close the app, the musi...
  • Joe
  • Community Legend
  • 32764 Views
  • 3 replies
  • 1 likes
  • 32764 Views
  • 3 replies
  • 1 likes

Premium not working properly on phone.

Bought a month of spotify premium yesterday and although it is working properly on my pc, there seems to be a problem on the phone app. Although there are no ads and I can download and listen to the songs on offline mode, I can't go back on a playlis...

  • Newbie
  • Bought a month of spotify premium yesterday and although it is working properly on my pc, there seems to be a problem on the phone app. Although there are no ads and I can download and listen to the ...
  • Joe
  • Community Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Can see when other person plays song on same account

Hey! Ive got a problem.I share my mom's spotify account and when she plays music on her phone trough spotify, i get a notification (the one like when you play music on your own device), and i can skip songs or pause/play. She however, does not get th...

  • Newbie
  • Hey! Ive got a problem. I share my mom's spotify account and when she plays music on her phone trough spotify, i get a notification (the one like when you play music on your own device), and i can s...
  • Joe
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Excessive data use 300+mb per hour

Hi all,Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. For as long as we can remember she hasn't used more tha...

  • Casual Listener
  • Hi all, Not a problem on my account, but my partner is having this issue. She streams over 4g nearly every day going to and from work (about a 40 min trip each way). Sometimes at the gym as well. Fo...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

Paid for a premuim account on pc but not working on smartphone

Hey Guys, I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do?

  • Casual Listener
  • Hey Guys,    I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do? 
  • BrechtJo
  • Casual Listener
  • 564 Views
  • 2 replies
  • 0 likes
  • 564 Views
  • 2 replies
  • 0 likes

Premium payment

I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.

  • Newbie
  • I just do the payment for premium. And they already charge my card twice. But my account still in free account. I tried the third time logging in but its still in free account.
  • Joe
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Error in getting Spotify Updates / Push notifications on Android device

I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications.I have an Samsung Galaxy S7 Edge running Android 7.0. I...

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  • Newbie
  • I do not get any push notifications (Spotify Updates) from Spotify on my Android device. I have hooked of (se picture below) that I want push-notifications - still I do not get any notifications. ...
  • Joe
  • Community Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Selecting Artist after search crashes/minimizes Spotify

Installed Spotify on Dell Venue 8 Android tablet. When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the desktop essentially crashing the app. If you select a song "track" it star...

  • Casual Listener
  • Installed Spotify on Dell Venue 8 Android tablet.     When using the search feature, for example "Neil Diamond" if you select an Album/Artist the Spotify app minimizes back to the deskt...
  • Mk56
  • Regular
  • 2443 Views
  • 10 replies
  • 0 likes
  • 2443 Views
  • 10 replies
  • 0 likes

Changing tracks in the car - aux cable

Hi, I am using Spotify in the car connecting using an aux cable. Is there anything that will allow me to change the song without touching my phone? Thanks

  • Newbie
  • Hi,    I am using Spotify in the car connecting using an aux cable.  Is there anything that will allow me to change the song without touching my phone?   Thanks 
  • 1556 Views
  • 0 replies
  • 1 likes
  • aux
    cable
    Car
  • 1556 Views
  • 0 replies
  • 1 likes

Solved!! Samsung Galaxy S8 Resolution Issue

Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?

  • Casual Listener
  • Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?
  • C3dy
  • Casual Listener
  • 6450 Views
  • 2 replies
  • 1 likes
  • 6450 Views
  • 2 replies
  • 1 likes

Andriod Auto breaks when Spotify on Sonos used prior

I've noticed that my Samsug Galaxy S7 (Andriod v7.0, Kernel v3.18.31-11614766) running Spotify v 8.4.9.271, intermittantly doesn't play and errors out on the Andriod Auto console on my Chevy Bolt EV. To resolve this I will first disconnect the S7 fro...

  • Regular
  • I've noticed that my Samsug Galaxy S7 (Andriod v7.0, Kernel v3.18.31-11614766) running Spotify v 8.4.9.271, intermittantly doesn't play and errors out on the Andriod Auto console on my Chevy Bolt EV....
  • 507 Views
  • 0 replies
  • 0 likes
  • Sonos Andriod Auto Bolt
  • 507 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast Premium feature?

HiI have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when attempting to connect to it.However looking at this page h...

  • Music Fan
  • Hi I have noticed that the Chromecast streaming feature from the Spotify Android player seem to have recently become for premium accounts only - or at least this is what I read in the app when att...
  • Montanaskiers
  • Newbie
  • 19346 Views
  • 8 replies
  • 0 likes
  • 19346 Views
  • 8 replies
  • 0 likes

Will not play music

July 26th 2017I think your latest version has a virus in it. Its crashed my LG G3 and is now crashing my brand new (like one day old) LG G6. It won't even play music. It loads the song up but will not play it. The bar doesn't move It freezes and then...

  • Newbie
  • July 26th 2017 I think your latest version has a virus in it. Its crashed my LG G3 and is now crashing my brand new (like one day old) LG G6. It won't even play music. It loads the song up but wil...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Database or displaying problem following artist?!

Hi, sometimes spotify seems to forget that an artist is marked to be followed, or it displays different results!It happens in the Android App as well as in the browser. Case 1 (App and browser): I choose an artist to follow, but the next day the deci...

  • Casual Listener
  • Hi,   sometimes spotify seems to forget that an artist is marked to be followed, or it displays different results! It happens in the Android App as well as in the browser.   Case 1 (Ap...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

Musica trava o aplicativo

Olá, há umas semanas quando eu escuto certas músicas o aplicativo simplesmente trava, só reiniciando o meu celular o aplicativo volta ao normal. Mas sempre essas certas músicas causam esse problema, e além disso nem consigo escutá-las.Meu celular é u...

  • Casual Listener
  • Olá, há umas semanas quando eu escuto certas músicas o aplicativo simplesmente trava, só reiniciando o meu celular o aplicativo volta ao normal. Mas sempre essas certas músicas causam esse problema, ...
  • Bittencourt
  • Spotify Star
  • 1412 Views
  • 4 replies
  • 0 likes
  • 1412 Views
  • 4 replies
  • 0 likes