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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5424 Views

0 replies

6 likes

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Samsung Galaxy S8 - Spotify pauses with "Account is being used somewhere else" messages

Signed out of all devices, changed password, removed a previous SONOS permission from my account. Please help or Spotify will never receive another dime from me.

Newbie

Signed out of all devices, changed password, removed a previous SONOS permission from my account. Please help or Spotify will never receive another dime from me. 

Joe

Community Legend

311 Views

1 replies

0 likes

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Casting Glitch, Unusable

I was casting from my Android phone onto the television and was listening for a while until I came upon a Valvoline ad and then everything stopped. I came back into the room and refreshed everything, recast, and it was still stuck trying to play that...

Regular

I was casting from my Android phone onto the television and was listening for a while until I came upon a Valvoline ad and then everything stopped. I came back into the room and refreshed everything,...

395 Views

0 replies

1 likes

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  • 0 replies
  • 1 likes

Solved!! Downloaded songs turning to not downloaded upon restart. Broken cache.

Hi, I have a theory that I found a bug/error because it happened to me for the 3rd time already.So, I was using Spotify then I restart my phone (other app recommendation) without turning off Spotify. After restarting the phone, I stumble upon my down...

Music Fan

Hi,   I have a theory that I found a bug/error because it happened to me for the 3rd time already. So, I was using Spotify then I restart my phone (other app recommendation) without turning o...

Atexor

Music Fan

3571 Views

9 replies

1 likes

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  • 9 replies
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Olvide mi contraseña de spotify y tampoco recuerdo mi cuenta gmail

Hola! Olvide mi contraseña de spotify y tampoco recuerdo mi cuenta gmail. Me baje una version de Spotify Beta y no era necesario usar una cuenta gmail verdadera. (Podias crearte una en ese momento y te dejaba registrarte normalmente) Paso un tiempo y...

Newbie

Hola! Olvide mi contraseña de spotify y tampoco recuerdo mi cuenta gmail. Me baje una version de Spotify Beta y no era necesario usar una cuenta gmail verdadera. (Podias crearte una en ese momen...

594 Views

0 replies

0 likes

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Spotify won't let me switch songs while casting

I cannot switch songs while casting to Chromecast audio. It connects and casts just fine, and I hit the next button and it starts the animation of switching songs, but then stops and stays on the current song.Tried rebooting phone, uninstalling app, ...

Casual Listener

I cannot switch songs while casting to Chromecast audio. It connects and casts just fine, and I hit the next button and it starts the animation of switching songs, but then stops and stays on the cur...

398 Views

0 replies

0 likes

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Spotify will not connect to kenwood from my S8+

I just recently purchased and installed a kendwood dnx573s and while my music on my spotify will play through the Bluetooth option, it will not play through the actual spotify app on the kendwood.

Newbie

I just recently purchased and installed a kendwood dnx573s and while my music on my spotify will play through the Bluetooth option, it will not play through the actual spotify app on the kendwood.

Joe

Community Legend

7401 Views

1 replies

0 likes

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Bad sound quality on bass sounds

My spotify sounds terrible when I listen to music with bass sounds. I tried listening to the same song and it sounds perfect on Youtube and on my sister's spotify account sound fine too. Why is it doing that on my account?

Newbie

My spotify sounds terrible when I listen to music with bass sounds. I tried listening to the same song and it sounds perfect on Youtube and on my sister's spotify account sound fine too. Why is it do...

739 Views

0 replies

1 likes

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Superuser Contribution How to play music from my computer on spotify?

I tried to put music that is on my PC in my music folder onto spotify - it let me do it - I can see the music as well however every single track is unavailable. All the songs I'm trying to add are mp3 filesThey aren't available on spotify - searched ...

Regular

I tried to put music that is on my PC in my music folder onto spotify - it let me do it - I can see the music as well however every single track is unavailable.  All the songs I'm trying to add...

OscarDC

Moderator

3493 Views

3 replies

2 likes

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Downloaded songs desapearing

So, as the title says my downloaded songs simply desapear with no apparent pattern ern. Already trobleshoot my phone and it solved for a time but days latter it happened again, I found a thread from 2012 where the solution was a repair from the moder...

Casual Listener

So, as the title says my downloaded songs simply desapear with no apparent pattern ern. Already trobleshoot my phone and it solved for a time but days latter it happened again, I found a thread from ...

261 Views

0 replies

0 likes

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Listen the same song on two devices at the same time

I just buoght the premium for family, but this not solve my simple problemi've a simple issuei want to use two devices to broadcast the music in two different roomshow it is possible? i think its very helpful in home parties thanks for the helps best...

Casual Listener

I just buoght the premium for family, but this not solve my simple problem i've a simple issue i want to use two devices to broadcast the music in two different rooms how it is possible? i think i...

438 Views

0 replies

2 likes

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  • 2 likes

Spotify doesn't play the whole playlist

I have a playlist with 270 songs. Let's say if I want to play song number 240 I expect that Spotify will contnue playing my list i.e. next song would be 241, 242 etc. However, after playing song number 240 Spotify annoyingly jumps to song number 1 It...

Casual Listener

I have a playlist with 270 songs. Let's say if I want to play song number 240 I expect that Spotify will contnue playing my list i.e. next song would be 241, 242 etc. However, after playing song numb...

683 Views

0 replies

3 likes

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The music is too low with earphones

I don´t know why, but the music is too low when I use earphones but if I play the music in youtube in the browser (with the earphones) the music sounds loud. It only happens when I use earphones and in Spotify, if I take it of, the music sounds loud....

Casual Listener

I don´t know why, but the music is too low when I use earphones but if I play the music in youtube in the browser (with the earphones) the music sounds loud. It only happens when I use earphones and ...

Albedeluxe

Regular

2152 Views

3 replies

0 likes

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won't play local music

In other: I have my SD card checked, however any local song is not playable on my playlists?

Music Fan

In other: I have my SD card checked, however any local song is not playable on my playlists?

257 Views

0 replies

0 likes

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Spotify premium Extreme music quality streaming

Hi, I have subscribed to Spotify premium. When I selected the streaming quality to Extreme, it says "You have found a premium feature ads then a link to spotify". This only happens to android not my previous IOS . Please help.

Newbie

Hi, I have subscribed to Spotify premium. When I selected the streaming quality to Extreme, it says "You have found a premium feature ads then a link to spotify". This only happens to android no...

Joe

Community Legend

467 Views

1 replies

0 likes

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Notificacion nuevos lanzamientos

Tengo un problema con las notificaciones de los nuevos lanzamientos, y es que no aparecen. Tengo activada todas las opciones y ni al mail llegan.Alguien sabe como solucionarlo?

Newbie

Tengo un problema con las notificaciones de los nuevos lanzamientos, y es que no aparecen. Tengo activada todas las opciones y ni al mail llegan. Alguien sabe como solucionarlo?

rolandenriqueb

Newbie

1024 Views

2 replies

2 likes

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Spotify doesn't close, changes songs overnight

Weird stuff going on here. I'll close Spotify on my phone and it'll stay up in the taskbar up top, despite being paused and hitting back until it's out of app. Force closing the app won't make it go away, it eventually comes back, same with restartin...

Regular

Weird stuff going on here. I'll close Spotify on my phone and it'll stay up in the taskbar up top, despite being paused and hitting back until it's out of app. Force closing the app won't make it go ...

210 Views

0 replies

0 likes

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Superuser Contribution Playing the downloaded version of a song, even when in Online mode

Hi all.I'd like to know how Spotify play a downloaded song.I mean, it seems that even when a song has been downloaded, and I'm in Online mode, Spotify tries to stream it from the network, as well.So it happens that the song interrupts when the signal...

Newbie

Hi all. I'd like to know how Spotify play a downloaded song. I mean, it seems that even when a song has been downloaded, and I'm in Online mode, Spotify tries to stream it from the network, as well...

Alfredo

Roadie

400 Views

1 replies

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Change Offline Storage to a New Device

Hi! I've just updraded to a new phone, and I had thousands of songs downloaded in the sd card on trough offline mode.But since i logged in to spotify on the new phone all playlists that were marked "avaiable offline" were unmarked and there is no ava...

Casual Listener

Hi! I've just updraded to a new phone, and I had thousands of songs downloaded in the sd card on trough offline mode. But since i logged in to spotify on the new phone all playlists that were mark...

Carlao013

Casual Listener

574 Views

2 replies

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Ilsonfernandes0@gmail.com

Olá bom dia. ..Estou com um problema quando uso o Spotify através do meu celular Android. ..fica cortando de mais a conexão via Bluetooth. ....Isso e normal. ..o que devo fazer. ..sugiro uma atenção a esse respeito. ..ou desativarei a conta (plano fa...

Newbie

Olá bom dia. ..Estou com um problema quando uso o Spotify através do meu celular Android. ..fica cortando de mais a conexão via Bluetooth. ....Isso e normal. ..o que devo fazer. ..sugiro uma atenção ...

Bittencourt

Spotify Star

400 Views

1 replies

0 likes

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Superuser Contribution Can't clean my memory with offline mode

If I delete an album that I've download, I still have the data on my galaxy S6 so it takes memory even when I don't want anymore a song ! A solution exept delete all the data of my app ?

Newbie

If I delete an album that I've download, I still have the data on my galaxy S6 so it takes memory even when I don't want anymore a song ! A solution exept delete all the data of my app ?

Alfredo

Roadie

367 Views

1 replies

0 likes

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