Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
On my Samsung Galaxy S5, when I have Power Saver Mode on (not Ultimate Power Saver Mode), the next song won't start automatically. If I unlock my phone and go to Spotify it will sometimes start. However, whenever I move the slider to the middle of so...
On my Samsung Galaxy S5, when I have Power Saver Mode on (not Ultimate Power Saver Mode), the next song won't start automatically. If I unlock my phone and go to Spotify it will sometimes start. Howe...
Community Legend
530 Views
1 replies
0 likes
Everytime im on a plane and about to take a trip my spotify app says i am unable to listen to my cause i have no internet connection. I've downloaded all my songs. What am i doing wrong?
Everytime im on a plane and about to take a trip my spotify app says i am unable to listen to my cause i have no internet connection. I've downloaded all my songs. What am i doing wrong?
Community Legend
10021 Views
1 replies
0 likes
Bueno, resulta que en mi celular, las canciones todas aparecen en gris. Las que tengo guardadas como favoritos. Las de radios Spotify. Discos de algún cantante en especial, prácticamente todo el contenido de Spotify aparece en gris, pero no así en mi...
Bueno, resulta que en mi celular, las canciones todas aparecen en gris. Las que tengo guardadas como favoritos. Las de radios Spotify. Discos de algún cantante en especial, prácticamente todo el cont...
808 Views
0 replies
1 likes
Recently my cellphone's phone's connector broke and I'm using another phone to listen to music and using the Spotify Connect to switch between my playlists and songs on my other phone. However, to do that I have to enable my phone's portable wifi (th...
Recently my cellphone's phone's connector broke and I'm using another phone to listen to music and using the Spotify Connect to switch between my playlists and songs on my other phone. However, to do...
Community Legend
1612 Views
1 replies
0 likes
I am having a problem with Spotify that seems to keep my playlists in the cache for ages. I know it is supposed to keep them for a while after I uncheck them, but in the past this has been for 30 minutes or so. Now they stay for days. I know I can fi...
I am having a problem with Spotify that seems to keep my playlists in the cache for ages. I know it is supposed to keep them for a while after I uncheck them, but in the past this has been for 30 min...
Community Legend
425 Views
1 replies
0 likes
All of a sudden the offline songs I had on my Sansung Galaxy J5 weren't accessible without Internet connection but the phone told me that Spotify app still used 900 MB for my data (excluding app size). They are stored in my SD card. I tried deleting ...
All of a sudden the offline songs I had on my Sansung Galaxy J5 weren't accessible without Internet connection but the phone told me that Spotify app still used 900 MB for my data (excluding app size...
Regular
3281 Views
8 replies
0 likes
Hey everyone,I've been having an issue with my downloaded songs disappearing from my device storage, meaning I have to redownload them all over again. At first I thought it was me being reckless with the button, but it seems to be happening every cou...
Hey everyone, I've been having an issue with my downloaded songs disappearing from my device storage, meaning I have to redownload them all over again. At first I thought it was me being reckless wi...
Spotify
348 Views
1 replies
0 likes
My phone has connection to wifi but Spotify doesn't play any music telling off line. What does this mean?Thanks
My phone has connection to wifi but Spotify doesn't play any music telling off line. What does this mean? Thanks
352 Views
0 replies
1 likes
Ist es möglich Spotify zu hören wenn man in einer anderen APP ist? Bei mir stoppt die Musik dann immer
Ist es möglich Spotify zu hören wenn man in einer anderen APP ist? Bei mir stoppt die Musik dann immer 😞
313 Views
0 replies
0 likes
I have spotify installed in two phones.Sometimes when I am listening in one device and I unlock the other one, it stops playing in the one I am listening on and starts playing in the other one. It usually happens in the transition to the next song bu...
I have spotify installed in two phones. Sometimes when I am listening in one device and I unlock the other one, it stops playing in the one I am listening on and starts playing in the other one.&nbs...
286 Views
0 replies
0 likes
Cuando pongo una canción suena 2 segundos y se corta el sonido, pero la canción sigue avanzando, si adelanto vuelve a sonar solo por dos segundos y se corta el sonido y sigue avanzando, soy usuario premium hace meses, necesito una solución xq si no p...
Cuando pongo una canción suena 2 segundos y se corta el sonido, pero la canción sigue avanzando, si adelanto vuelve a sonar solo por dos segundos y se corta el sonido y sigue avanzando, soy usuario p...
1916 Views
0 replies
3 likes
Is there a way to sort a playlist by song name or by artist?
Is there a way to sort a playlist by song name or by artist?
Casual Listener
439 Views
1 replies
0 likes
There are over a thousand songs in my playlist. When I am listening to the playlist, I sometime want to delete a song currently being play, what it the best method to do this?The only way I can do this is scroll through the list and find the song tha...
There are over a thousand songs in my playlist. When I am listening to the playlist, I sometime want to delete a song currently being play, what it the best method to do this? The only way I can do ...
Music Fan
492 Views
1 replies
0 likes
Hi lately im having a problem with my downloaded songs..I need to re download every song everytime I open the app!! it sucksImagine I have 400 songs on my playlist and i need to download it every day!!
Hi lately im having a problem with my downloaded songs.. I need to re download every song everytime I open the app!! it sucks Imagine I have 400 songs on my playlist and i need to download it eve...
Casual Listener
317 Views
2 replies
0 likes
Tried to purchase the speical offer of 3 months of premium for $0.99 but was denied because i had previously used the 30 day free-trial. About 4 days later I check my transactions and apparently the payment had gone through but my spotify account is ...
Tried to purchase the speical offer of 3 months of premium for $0.99 but was denied because i had previously used the 30 day free-trial. About 4 days later I check my transactions and apparently the ...
Community Legend
278 Views
1 replies
0 likes
i found this out when playing around with google asistant, this isnt that huge of a deal or anything just wanted to let you know and if you care enought you might fix it...anyway to the point:basicaly if you spotify is running and even tho song is st...
i found this out when playing around with google asistant, this isnt that huge of a deal or anything just wanted to let you know and if you care enought you might fix it... anyway to the point: bas...
264 Views
0 replies
0 likes
Every 30 mins (appr.) the playing just stopes and spotify turns off.It's anoying cause I pay for premium and I need to press play again all the time.I would appreciate someones help.
Every 30 mins (appr.) the playing just stopes and spotify turns off. It's anoying cause I pay for premium and I need to press play again all the time. I would appreciate someones help.
Community Legend
277 Views
1 replies
0 likes
Hello,after 3 years using Spotify, the lag becomes worse with every update.On all my smartphones (HTC Desire 500, Xperia Z2, Xperia X Compact), Spotify was slow, especially when in Online Mode, but right now, it is almost impossible to use.Downloadin...
Hello, after 3 years using Spotify, the lag becomes worse with every update. On all my smartphones (HTC Desire 500, Xperia Z2, Xperia X Compact), Spotify was slow, especially when in Online Mode, b...
659 Views
0 replies
2 likes
Hey! I am going travelling and I have suspended my phone for the 2.5 months. Since I pay for Spotify through my phone account, will Spotify also be suspended? I would like to be able to listen to my playlists even if I cannot download. Will it still ...
Hey! I am going travelling and I have suspended my phone for the 2.5 months. Since I pay for Spotify through my phone account, will Spotify also be suspended? I would like to be able to listen to my ...
Community Legend
470 Views
1 replies
0 likes
Signed out of all devices, changed password, removed a previous SONOS permission from my account. Please help or Spotify will never receive another dime from me.
Signed out of all devices, changed password, removed a previous SONOS permission from my account. Please help or Spotify will never receive another dime from me.
Community Legend
311 Views
1 replies
0 likes
