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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375621 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

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I dont want spotify web player and I dont want a random playlist...

... if the current music i've choosen - for any reason - cant stream to my android device.If i'm listening to Shostakovich - I dont want a random playlist with rap and 50 cent on next. If I'm listening to ambient synth - i dont want Hellacopters to s...

Newbie

... if the current music i've choosen - for any reason - cant stream to my android device. If i'm listening to Shostakovich - I dont want a random playlist with rap and 50 cent on nex...

Joe

Community Legend

442 Views

1 replies

0 likes

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Spotify not working properly on Samsung Galaxy S7 - Oops, something went wrong...

I really have no idea what the problem is, all I know is that it's Spotify causing the problem. So, when I want to listen on my phone I start up Spotify (Premium) and this happens in both online and offline mode, NO SOUND. Not in the headphones, not ...

Newbie

I really have no idea what the problem is, all I know is that it's Spotify causing the problem. So, when I want to listen on my phone I start up Spotify (Premium) and this happens in both online and ...

Joe

Community Legend

1571 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Mobile App - Play, Pause, and Skip Using Headphone/Headset with Controls.

Why all of a sudden am i no longer able to use my head phones to skip songs or increase of decrease the volume? I now have to get my phone everytime and its getting very tedious. This seems to have happened over night. Ive purchased new head phones s...

Newbie

Why all of a sudden am i no longer able to use my head phones to skip songs or increase of decrease the volume? I now have to get my phone everytime and its getting very tedious. This seems to have h...

Tinchojukic

Newbie

7215 Views

4 replies

0 likes

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Spotify Mobile App Android Issues

Hello Not sure if this happens to other people but sometimes when I open thr Spotify app, all my playlistd and saved songsnget stuck in a buffer loop and I cant access any music.

Casual Listener

Hello   Not sure if this happens to other people but sometimes when I open thr Spotify app, all my playlistd and saved songsnget stuck in a buffer loop and I cant access any music.

256 Views

0 replies

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Android
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No me aparece la sd para pasar mi musica

Siempre e tenido ese problema por algun caso que quiera transferir mi musica a la tarjeta sd NUNCA ME APARECE! y es un milagro cuando aparece la sd ya desmonte la tarjeta y la volvi a insertar y nada y ya me estoy decesperando y ya me pasa con 3 celu...

Newbie

Siempre e tenido ese problema por algun caso que quiera transferir mi musica a la tarjeta sd NUNCA ME APARECE! y es un milagro cuando aparece la sd ya desmonte la tarjeta y la volvi a insertar y nada...

388 Views

0 replies

0 likes

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Solved!! Playlists named "Loading...", cannot delete

I have a few playlists in my Spotify app that I had tried to import from iTunes. To be honest, I cannot remember how I went about that, but somehow I did it. Many of the playlists worked, but a few of them didn't. Instead of populating their names an...

Newbie

I have a few playlists in my Spotify app that I had tried to import from iTunes. To be honest, I cannot remember how I went about that, but somehow I did it. Many of the playlists worked, but a few o...

Joe

Community Legend

1578 Views

6 replies

1 likes

  • 1578 Views
  • 6 replies
  • 1 likes

Play store Download problem

First of all, I want to install the Spotify application.After pressing the download button is installed in the normal way and 100% loading ... says.And then there's no Enough storage space the application cannot be installed error.But all the other a...

Casual Listener

First of all, I want to install the Spotify application.After pressing the download button is installed in the normal way and 100% loading ... says.And then there's no Enough storage space the applic...

JesusP

Newbie

473 Views

1 replies

0 likes

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  • 1 replies
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Song won't download on Premium

After the last Spotify update, the songs I try to save to my library are getting stuck in an eternal "downloading" cycle. They appear under the library itself and can be played while online but are not actually saved to the offline library. Any ideas...

Casual Listener

After the last Spotify update, the songs I try to save to my library are getting stuck in an eternal "downloading" cycle. They appear under the library itself and can be played while online but are n...

Blackrain47

Casual Listener

1001 Views

2 replies

0 likes

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Can't Listen to some music even though I have premium

Hey,i have an Premium Account but i cant Listen to some tracks.Can anyone help me why and how I can listen to them.

Newbie

Hey, i have an Premium Account but i cant Listen to some tracks. Can anyone help me why and how I can listen to them.

SpotCreated

Roadie

324 Views

1 replies

0 likes

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Why wont I go premium with my spotify gift card

I've just paid for a $ 39 gift card and toped up my account but my account says I'm not premium even though I was sent a spotify receipt by email saying I had topped up. HELP

Newbie

I've just paid for a $ 39 gift card and toped up my account but my account says I'm not premium even though I was sent a spotify receipt by email saying I had topped up. HELP

SpotCreated

Roadie

311 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution All Song Downloads Removed - 6th time

Hi,This is the 6th time all of the songs I have downloaded have had their downloads removed. This can be a huge inconvienence since I travel often and don't always have the wifi or time to download 2,000 songs over again. I have an Android phone. How...

Newbie

Hi, This is the 6th time all of the songs I have downloaded have had their downloads removed.  This can be a huge inconvienence since I travel often and don't always have the wifi or time to do...

Chris

Spotify

613 Views

1 replies

0 likes

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  • 1 replies
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I have to be in internet to listen music

Ok after the last upgrade. I can't listen anymore music without internet.... And I am premium... And I still pay for it.... I tried EVERYTHING. Help me please!!!!

Newbie

Ok after the last upgrade. I can't listen anymore music without internet.... And I am premium... And I still pay for it.... I tried EVERYTHING.     Help me please!!!!

SpotCreated

Roadie

353 Views

1 replies

0 likes

  • 353 Views
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Solved!! Playlist sorting doesnt work

I just downloaded spotify and created a playlist. Now I wanna change the order of the songs. When I "click" on the 3 points I only get the option to download, rename, share, go to playlist-radio, keep secret... But no point to change something. A fri...

Newbie

I just downloaded spotify and created a playlist. Now I wanna change the order of the songs. When I "click" on the 3 points I only get the option to download, rename, share, go to playlist-radio, kee...

Joe

Community Legend

641 Views

1 replies

0 likes

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Is Spotify corrupting my SD card?

Hello, In one week's time (total duration I've owned my Galaxy S4, SanDisk 64 microSD card and spotify), I've lost all data on my SD card after I've done large spotify downloads + phone restarts. With the way Spotify stores all of its data, does this...

Regular

Hello,   In one week's time (total duration I've owned my Galaxy S4, SanDisk 64 microSD card and spotify), I've lost all data on my SD card after I've done large spotify downloads + phone re...

1266860027

Casual Listener

6348 Views

12 replies

0 likes

Android
Corruption
Galaxy S4
microSD
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All Downloads are gone after reboot// Can't login in offline mode

Hello,Sometimes I restart my android device.Whenever I do this, I have to log me in again. When I'm logged in again. After that All my Downloads are gone, but Spotify still has all the data amount (ca. 20GB) on the SD card. I tried to fix this, going...

Newbie

Hello, Sometimes I restart my android device. Whenever I do this, I have to log me in again. When I'm logged in again. After that All my Downloads are gone, but Spotify still has all the data amoun...

498 Views

0 replies

0 likes

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Solved!! Add to queue selections disappear after scrolling too much

Hi! If we have a few items selected on the current "play next" list and scroll down a full page, the selected items get unselected. Sometimes I just picked a bunch of songs and then I realized some weird behavior.. not actually listening to a bunch o...

Casual Listener

Hi!   If we have a few items selected on the current "play next" list and scroll down a full page, the selected items get unselected.   Sometimes I just picked a bunch of songs and then...

pimguilherme

Casual Listener

711 Views

2 replies

0 likes

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ANDROID NO SD STORAGE CHOICE ANY MORE 2017/7

I lost all the songs that I had on my sd card downloaded.... Now, in the options, I can't find the settings of the storage. my phone is a samsung J5 with only 8 Go.... Please help me ! It's neccesary for me that the downloaded songs goes to my sd car...

Casual Listener

I lost all the songs that I had on my sd card downloaded....  Now, in the options, I can't find the settings of the storage.    my phone is a samsung J5 with only 8 Go.... Please he...

eruyaean2

Regular

955 Views

5 replies

1 likes

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Songs missing and out of order when playing album in Android Auto

Here's my setup: Google Pixel XL running latest Android update, latest Spotify app, and using Android Auto in a new 2017 Honda Civic. My issue: when playing a downloaded album in Spotify on my phone, all tracks appear and the songs play in order. How...

Casual Listener

Here's my setup: Google Pixel XL running latest Android update, latest Spotify app, and using Android Auto in a new 2017 Honda Civic.   My issue: when playing a downloaded album in Spotify on ...

Joe

Community Legend

1384 Views

5 replies

0 likes

  • 1384 Views
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Solved!! Chromecast Audio not appearing on Devices

I want to play my Spotify (Premium) account though my ChromeCast Audio device but it doesn't show up on my devices list. The CCA device is turned on and I have been able to play through my mobile to my CCA but am unable to do so through my laptop. I'...

Casual Listener

I want to play my Spotify (Premium) account though my ChromeCast Audio device but it doesn't show up on my devices list.   The CCA device is turned on and I have been able to play through my m...

ftfoi

Casual Listener

13291 Views

12 replies

0 likes

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Offline Songs "lost"

HiI recently got a problem with my 10gb of offline music. My offline playlists are still in SD card/android / data /Spotify... But don't appear in the app as these anymore! Just from one day to another! Sure I could just delete data of the app and do...

Newbie

Hi I recently got a problem with my 10gb of offline music.   My offline playlists are still in SD card/android / data /Spotify... But don't appear in the app as these anymore! Just from one d...

312 Views

0 replies

0 likes

  • 312 Views
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