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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7335 Views

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music stops after 4 songs

Im on cricket wireless and i just got the zte grand x 4. I reinstalled the spotify app and now after about four songs the music just stops playing even though it says in play mode but theres no sound and the time of the song stays the same.

Regular

Im on cricket wireless and i just got the zte grand x 4. I reinstalled the spotify app and now after about four songs the music just stops playing even though it says in play mode but theres no sound...

ginger_415

Newbie

1685 Views

9 replies

1 likes

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Radio Stations

Hello spotify i have an idea can spotify have not radiostations all over the world and the old radio feature delete for a new feature Of Real Radio StationsGreetings Bartieboy234

Visitor

Hello spotify i have an idea can spotify have not radiostations all over the world and the old radio feature delete for a new feature Of Real Radio Stations Greetings Bartieboy234

206 Views

0 replies

0 likes

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The last update

After the last update i cant listen to music,not only using spotyfi but the whole divece with headphones. I don't know what to do.

Newbie

After the last update i cant listen to music,not only using spotyfi but the whole divece with headphones. I don't know what to do.

245 Views

0 replies

0 likes

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Lost all saved songs

I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?

Newbie

I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?

299 Views

0 replies

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Solved!! Latest version crashes after a few seconds of play

Latest Android update doesn't work due to crash with 100% reproducibility.I'm using Samsung Galaxy S7

Casual Listener

Latest Android update doesn't work due to crash with 100% reproducibility. I'm using Samsung Galaxy S7

Joe

Community Legend

1658 Views

8 replies

0 likes

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Music removed

I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME.I received a warning about something that I have 3 downloads or accounts on my own account but I'M THE ONLY WH...

Casual Listener

I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME. I received a warning about something that I have 3 downlo...

fearwrx

Casual Listener

454 Views

2 replies

0 likes

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Spotify says: 'No Internet Connection Available' when using Mobile/Cellular data on my Smart Phone

Please Help,I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the following:-1. Checked all my phone settings to see if ...

Newbie

Please Help, I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the f...

Joe

Community Legend

788 Views

1 replies

0 likes

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Re-Downloading

Why does Spotify keep re-downloading my albums? It is using a humongous amount of my data allocation. I have already downloaded many albums, some a long time ago, but recently Spotify has begun doing a re-download of all the albums every time I fire ...

Newbie

Why does Spotify keep re-downloading my albums? It is using a humongous amount of my data allocation. I have already downloaded many albums, some a long time ago, but recently Spotify has begun doing...

PaulMac

Roadie

359 Views

1 replies

0 likes

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Eri

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

Newbie

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

227 Views

0 replies

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Modo aleatorio en mi Biblioteca

Hola,He empezado a utilizar Spotify recientemente y me llama la atencion que no exista la funcionalidad de modo aleatorio entre la música de tu biblioteca.Es decir, al seguir a un grupo musical, este pasa a formar parte de tu biblioteca. Yo sigo en t...

Newbie

Hola, He empezado a utilizar Spotify recientemente y me llama la atencion que no exista la funcionalidad de modo aleatorio entre la música de tu biblioteca. Es decir, al seguir a un grupo music...

danilo7898

Newbie

3388 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Trouble with Juli 3 Update

Hi, yesterday i got an update of the Spotify Client. If i try to play Music the app just crash. If i try to open the Spotify Connect/Devices page the app freezes with a black screen and android asks to kill the non responding app. Something is wrong ...

Regular

Hi,   yesterday i got an update of the Spotify Client. If i try to play Music the app just crash. If i try to open the Spotify Connect/Devices page the app freezes with a black screen and andr...

Shiro

Regular

366 Views

2 replies

0 likes

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Cannot merge free acct with premium

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows through the internet that I'm in the premium plan, ...

Newbie

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows ...

310 Views

0 replies

0 likes

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Solved!! After Latest Release Songs Won't Play, spotify crashes

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

Regular

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

impulsee120

Regular

1108 Views

4 replies

2 likes

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  • 4 replies
  • 2 likes

Unable to play "Local Files" in my Pixel

I can play my local MP3s in my MacBook Pro but unable to play it on my Android (Pixel) phone. Is this because of an update?

Casual Listener

I can play my local MP3s in my MacBook Pro but unable to play it on my Android (Pixel) phone. Is this because of an update?

cnd4747

Casual Listener

1562 Views

4 replies

0 likes

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Problems mode offline

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription ..Obs: I from Brazil

Newbie

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription .. Obs: I from Brazil

252 Views

0 replies

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Data

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My emblems are all green but if I go to a particular a...

Newbie

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My ...

Joe

Community Legend

13829 Views

1 replies

0 likes

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Spotify crashes when playing music on latest Android beta

Spotify version: 8.4.9.249 betaDevice: OnePlus 3Android version: 7.1.1I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update.I hope this will be resolved ASAP. Thanks.

Regular

Spotify version: 8.4.9.249 beta Device: OnePlus 3 Android version: 7.1.1 I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update. I...

Joe

Community Legend

413 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Calidad de Sonido con Premium

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego suena considerablamente mas bajo. Esto lo he comproba...

Newbie

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego su...

573 Views

0 replies

1 likes

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Genius not showing up samsung galaxy s8

I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times

Newbie

I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times

Joe

Community Legend

483 Views

1 replies

0 likes

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Se cierra la aplicacion cada poco minutos

Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque hasta he tenido que utilizar otros medio para escucha...

Casual Listener

Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque ha...

623 Views

0 replies

3 likes

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