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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387877 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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[Behind the Lyrics] Option to show Lyrics only

Hi! Im having an issue with behind the lyrics. I have the option to turn it on in the setting but it never shows up when i play any song. Ex: Xo tour lif3. I am on a samsung galaxy j7 and running android version 7.0, with the latest version of spotif...

Newbie

Hi! Im having an issue with behind the lyrics. I have the option to turn it on in the setting but it never shows up when i play any song. Ex: Xo tour lif3. I am on a samsung galaxy j7 and running and...

Joe

Community Legend

668 Views

1 replies

0 likes

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Spotify seems to be connecting and playing music off other people phones?

Hi all, Random one here, when i am listening to Spotify in the house sometimes it will override my music and start playing music off another person's phone (not in the same house) It offers me a choice of "listen on this phone" or listen on "xpersons...

Casual Listener

Hi all,   Random one here, when i am listening to Spotify in the house sometimes it will override my music and start playing music off another person's phone (not in the same house) It offers ...

345 Views

0 replies

0 likes

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Pequeños chasquidos o cortes en musica

Hola, todo andaba bien hasta que escucho por los auriculares canciones, de reñente se escuchan como unos chasquidos cada tanto que son molestos, tambien se escuchan en el altavoz. Pero cuando pongo la misma musica en otra aplicacion se escucha perfec...

Newbie

Hola, todo andaba bien hasta que escucho por los auriculares canciones, de reñente se escuchan como unos chasquidos cada tanto que son molestos, tambien se escuchan en el altavoz. Pero cuando pongo l...

Huothar

Roadie

27368 Views

3 replies

10 likes

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Spotify Notification question on Samsung S7 Edge

Coming from a Samsung Galaxy Note 4: Whenever I would be driving and using Waze I could change the track using my bluetooth and the title of the next song would appear on my notification bar for a second to let me know what song and artist it was swi...

Visitor

Coming from a Samsung Galaxy Note 4: Whenever I would be driving and using Waze I could change the track using my bluetooth and the title of the next song would appear on my notification bar for...

Shahnawaz1992

Newbie

3191 Views

11 replies

1 likes

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  • 11 replies
  • 1 likes

Solved!! Unable to go offline

I recently changed my phone to a Motorola Moto 5g s. The spotify app won't allow me to go offlibe, the slider is greyd out. Can anyone help?

Community Legend

I recently changed my phone to a Motorola Moto 5g s. The spotify app won't allow me to go offlibe, the slider is greyd out. Can anyone help?

spiritofradio

Community Legend

2988 Views

2 replies

0 likes

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Spotify pausing music when I unlock the phone

Anybody having the same problem? It's been a few days and I'm always using the same headphones, it doesn't happen with the default music player and everything is up to date

Casual Listener

Anybody having the same problem? It's been a few days and I'm always using the same headphones, it doesn't happen with the default music player and everything is up to date

Gwg

Casual Listener

1161 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify slowing the phone

The app seems to be much slower, and I mean MUCH slower now when I ran out of premium, while I had premium, it was smooth even though I had multiple Gb of musicBut the instant my premium ended, the app became very slow and has crashed my device multi...

Casual Listener

The app seems to be much slower, and I mean MUCH slower now when I ran out of premium, while I had premium, it was smooth even though I had multiple Gb of music But the instant my premium ended, the...

GaryxGaming

Casual Listener

1610 Views

2 replies

0 likes

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Solved!!Superuser Contribution Horrible audio vía Bluetooth since last update.

8.4.17 seems to be the problem. At first I thought about the headphones, but after connecting other audio devices and using other music apps as well it was an evident Spotify issue.The higher frequencies sound distorted and there's annoying tickling ...

Roadie

8.4.17 seems to be the problem. At first I thought about the headphones, but after connecting other audio devices and using other music apps as well it was an evident Spotify issue. The higher frequ...

Huothar

Roadie

1148 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Spotify funciona apenas no 3G

O meu Spotify simplesmente nao conecta no Wi-Fi, aparece a mensagem (You're offline), funciona apenas no 3G.Já reiniciei o modem, reinstalei o aplicativo, mas nenhuma solução pareceu efetiva.

Newbie

O meu Spotify simplesmente nao conecta no Wi-Fi, aparece a mensagem (You're offline), funciona apenas no 3G. Já reiniciei o modem, reinstalei o aplicativo, mas nenhuma solução pareceu efetiva.

438 Views

0 replies

0 likes

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"Songs" tab - where are the downloaded songs?

Hi all!When I download a full set playlist (not song by song) the songs don't show on the "Songs" tab.A downloaded song only appears in the "Song" tab if I save it individually!Is that normal?What I'm looking for is a way to shuffle through all the d...

Newbie

Hi all! When I download a full set playlist (not song by song) the songs don't show on the "Songs" tab. A downloaded song only appears in the "Song" tab if I save it individually! Is that normal? ...

Joe

Community Legend

683 Views

1 replies

0 likes

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Problems with sound quality

I'm a premium user and its been about two weeks since I've been experiencing very bad quality sound on any song I play. Songs sound muffled, like if I was playing a 96kbps mp3 or even worse. Things I have tried and tested both on WiFi and Mobile conn...

Newbie

I'm a premium user and its been about two weeks since I've been experiencing very bad quality sound on any song I play. Songs sound muffled, like if I was playing a 96kbps mp3 or even worse. Things I...

beansi74

Casual Listener

5078 Views

2 replies

1 likes

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Solved!! Spotify se cierra automaticamente

Tengo un problema de días atras, un bloqueo mi móvil o un contestar un mensaje se cierra la aplicación en automático. Por que es esto

Newbie

Tengo un problema de días atras, un bloqueo mi móvil o un contestar un mensaje se cierra la aplicación en automático. Por que es esto

boakyeangela1

Regular

1769 Views

1 replies

0 likes

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Problems with Dual Sim and offline mode

Hi everybody, I search for this and there is no information about it. I already saw that there are some problems using dual sim but my problem is this...I can play Spotify in any of my two sims (I'm from México and using Telcel and Virgin Mobile) but...

Casual Listener

Hi everybody, I search for this and there is no information about it. I already saw that there are some problems using dual sim but my problem is this...I can play Spotify in any of my two sims (I'm ...

Arundas

Music Fan

2548 Views

4 replies

0 likes

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Switching data provider in dual sim phone cause bug in Spotify

I'll do my best to describe the problem since English is not my main language. When I use Spotify Premium on my Galaxy S7 Dual SIM (G930FD), the download music function only worked with one SIM at any time.I have data plan on both SIMs, so I can do a...

Regular

I'll do my best to describe the problem since English is not my main language.   When I use Spotify Premium on my Galaxy S7 Dual SIM (G930FD), the download music function only worked with one ...

Arundas

Music Fan

2323 Views

3 replies

0 likes

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Bug in spotify when using dual sim phone

The phone Galaxy s6 duos. The download over cellular is working ONLY when Sim1 for data transfer. I think it's a bug.Streaming works no matter what SIM card is used for data transfer.

Newbie

The phone Galaxy s6 duos.   The download over cellular is working ONLY when Sim1 for data transfer. I think it's a bug. Streaming works no matter what SIM card is used for data transfer.

Arundas

Music Fan

3356 Views

2 replies

3 likes

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Android app quits on incoming calls

Hi everyone. Short facts Sony XZAndroid 7.1.1Spotify version 8.4.18... The app kills itself when I'm receiving an incoming call.Or when I pause the music, to look at something other with sound(letting the app run in background to be easily toggled ba...

Newbie

Hi everyone.   Short facts  Sony XZ Android 7.1.1 Spotify version 8.4.18...   The app kills itself when I'm receiving an incoming call. Or when I pause the music, to look at so...

249 Views

0 replies

0 likes

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Music keeps stopping randomly

Hi guys! My music keeps stopping every few minutes for no reason. I have restarted the app and my phone but still having issues. It is not due to notifications or other sounds on my phone. Has this happened with anyone else and have you been able to ...

Casual Listener

Hi guys! My music keeps stopping every few minutes for no reason. I have restarted the app and my phone but still having issues. It is not due to notifications or other sounds on my phone. Has this h...

Vadim84

Newbie

514 Views

1 replies

0 likes

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Huawei P8 Lite Smart

Hi guys would you please help me in fixing this? I got a Huawei P8 Lite Smart and Spotify stopped working since I devided to update the app yesterday. App doesn't open at all and I have a Premium account too. Has anything similar ever happened to you...

Newbie

Hi guys would you please help me in fixing this? I got a Huawei P8 Lite Smart and Spotify stopped working since I devided to update the app yesterday. App doesn't open at all and I have a Premium acc...

399 Views

0 replies

0 likes

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I can't delete a playlist

I have I playlist I want to delete, but it just doesn't go away. When I press delete in the context menu it remains there and nothing happens. Help?

Casual Listener

I have I playlist I want to delete, but it just doesn't go away. When I press delete in the context menu it remains there and nothing happens. Help?

darktee

Casual Listener

414 Views

2 replies

0 likes

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Search function crashes app

Hi Spotify, I have been using spotify for approx. 4 years. I feel as though I have to start this topic due to lack of fixes and discussions that have helped via google search and using the spotify community. Device Samsung Galaxy S7 SM-G930FAndroid V...

Newbie

Hi Spotify,   I have been using spotify for approx. 4 years. I feel as though I have to start this topic due to lack of fixes and discussions that have helped via google search and using the s...

362 Views

0 replies

0 likes

  • 362 Views
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