Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110803 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
223111 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
580073 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
477684 Views
577 replies
40 likes
With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify? Android and Apple have always shunned the use of external memory in their device...
With the latest version of Android called Marshmallow (6.x) Google have introduced something called ‘Adoptable Storage’ - So what is it and how does this affect Spotify? Android and Apple ...
Not applicable
82852 Views
34 replies
8 likes
need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct
need help I try to join Spotify premium family but that website says sry that is not correct.it was all correct
594 Views
0 replies
0 likes
I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?
I set my spotify to offline and I had to reset my password. I've tried to log in but won't let me connect. Any suggestions?
Community Legend
460 Views
1 replies
0 likes
Cant log in to spotify with email and or using facebook have tryed everything need tech support this is b.s
Cant log in to spotify with email and or using facebook have tryed everything need tech support this is b.s
341 Views
0 replies
0 likes
Hi, Launching Spotify today I realised all my music is gone. My song list is completely empty and Spotify suggest I browse for music.Any idea how to fix this? Thanks in advance
Hi, Launching Spotify today I realised all my music is gone. My song list is completely empty and Spotify suggest I browse for music. Any idea how to fix this? Thanks in adva...
Community Legend
488 Views
1 replies
0 likes
Hi Can anyone help? If I log into Spotify on my tablets then I can play fine any songs and my playlists. If I log in via my phone Samsung S6 the songs and playlist appear but are light grey and when you click on them nothing happens. I have removed S...
Hi Can anyone help? If I log into Spotify on my tablets then I can play fine any songs and my playlists. If I log in via my phone Samsung S6 the songs and playlist appear but are light grey ...
Community Legend
574 Views
1 replies
0 likes
I can not play downloaded music when im offline. Songs appear as donwloaded with the green icon, but reproduction does not start.
I can not play downloaded music when im offline. Songs appear as donwloaded with the green icon, but reproduction does not start.
Regular
965 Views
4 replies
0 likes
I don't have download over cellular enabled on my app but yet every time I open spotify when I'm not connected to Wi-Fi it still updates all of my playlists. I don't have the data to support this. What can I do?
I don't have download over cellular enabled on my app but yet every time I open spotify when I'm not connected to Wi-Fi it still updates all of my playlists. I don't have the data to support this. Wh...
447 Views
0 replies
0 likes
Não consigo ouvir a música "fim de semana na quebrada" do pollo, ela não abre nem toca
Não consigo ouvir a música "fim de semana na quebrada" do pollo, ela não abre nem toca
1039 Views
0 replies
1 likes
I have just recently connected 2 devices together but I can only chose which song from one device it's saying I need premium but I can chose on my other device please help
I have just recently connected 2 devices together but I can only chose which song from one device it's saying I need premium but I can chose on my other device please help
Community Legend
490 Views
1 replies
0 likes
Just dropping in to say smell ya later, spotify. I've gone to Rdio. They are not perfect, they have issues, and there are quirks with their android app too. But the difference is, I am getting repsonses to my queries, within 24hours. The forums are f...
Just dropping in to say smell ya later, spotify. I've gone to Rdio. They are not perfect, they have issues, and there are quirks with their android app too. But the difference is, I am get...
Not applicable
15449 Views
30 replies
20 likes
Recently when I try to play music on Spotify to my Sonos (be it album, playlist of mix) the track jumps straight to the end, without playing, end then stops there. Press fast forward and it does the same to the next track. However if I 'Listen on thi...
Recently when I try to play music on Spotify to my Sonos (be it album, playlist of mix) the track jumps straight to the end, without playing, end then stops there. Press fast forward and it does the ...
363 Views
0 replies
0 likes
I have Samsung Galaxy Tab A(2016) with the latest version of Spotify installed. Behind the lyrics is turned on in configuration, but it doesn't work.In my mobile phone (Galaxy A5) this fuction works properly.I tried uninstalling the app and installin...
I have Samsung Galaxy Tab A(2016) with the latest version of Spotify installed. Behind the lyrics is turned on in configuration, but it doesn't work. In my mobile phone (Galaxy A5) this fuction wo...
Casual Listener
992 Views
1 replies
0 likes
In the last few days, the Android app has now begun to stop playing a playlist while connected to WIFI. It eventually starts back up again (for one song) but repeats the behavior. I havent changed anything on the phone, but it is very frustrating tha...
In the last few days, the Android app has now begun to stop playing a playlist while connected to WIFI. It eventually starts back up again (for one song) but repeats the behavior. I havent changed an...
Casual Listener
662 Views
4 replies
0 likes
Dear folks, Today I restored a playlist I deleted last year. Now all the songs are unplayable and cannot be modified. Please help me with this issue. Thank you in advance for your time and support ;). VNNGYN
Dear folks, Today I restored a playlist I deleted last year. Now all the songs are unplayable and cannot be modified. Please help me with this issue. Thank you in advance for your time and s...
Music Fan
918 Views
2 replies
0 likes
I have downloaded more than 500 songs over the night for vacation. When I switched to offline mode all the music Went gone. Every time i try this process outcome Is same. On settings I can see that app Is using more than 1,6 GB . Nůž music isnt avail...
I have downloaded more than 500 songs over the night for vacation. When I switched to offline mode all the music Went gone. Every time i try this process outcome Is same. On settings I can see that a...
Regular
412 Views
1 replies
0 likes
I have a Samsung S5 Neo and an update rolled out recently that causes spotify player to show up in the lock screen. The problem with this is if you hit play while it's locked it starts playing. I prefer to have my sound completely muted unless I am e...
I have a Samsung S5 Neo and an update rolled out recently that causes spotify player to show up in the lock screen. The problem with this is if you hit play while it's locked it starts playing. I pre...
Casual Listener
6689 Views
2 replies
1 likes
I have problem with my account. I can't open it in my phone the app write me something about trip and 14 days. And in my profile thewhwrite that I live in Bulgaria( I live in Ukraine, but for whole summer I was in bulgaria) please help me asap!!
I have problem with my account. I can't open it in my phone the app write me something about trip and 14 days. And in my profile thewhwrite that I live in Bulgaria( I live in Ukraine, but for w...
Community Legend
373 Views
1 replies
0 likes
I'm on Spotify premium iv gotten a new phone but cannot log in with it .Just keeps offering me free trial.When I give my email address it's saying if logged on with Facebook all my stored music is gone I can't play music but payments are still being ...
I'm on Spotify premium iv gotten a new phone but cannot log in with it . Just keeps offering me free trial. When I give my email address it's saying if logged on with Facebook all my stored music i...
Community Legend
517 Views
1 replies
0 likes
For the last 2 weeks I've been having a reoccurring issue with the Spotify Android app. I'll be playing music from my library and it'll randomly stop and change to some random playlist. It's always music I've never heard of and wouldn't listen to oth...
For the last 2 weeks I've been having a reoccurring issue with the Spotify Android app. I'll be playing music from my library and it'll randomly stop and change to some random playlist. It's always m...
Community Legend
2249 Views
1 replies
0 likes
