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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! After Latest Release Songs Won't Play, spotify crashes

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

Regular

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

impulsee120

Regular

1074 Views

4 replies

2 likes

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Unable to play "Local Files" in my Pixel

I can play my local MP3s in my MacBook Pro but unable to play it on my Android (Pixel) phone. Is this because of an update?

Casual Listener

I can play my local MP3s in my MacBook Pro but unable to play it on my Android (Pixel) phone. Is this because of an update?

cnd4747

Casual Listener

1544 Views

4 replies

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Problems mode offline

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription ..Obs: I from Brazil

Newbie

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription .. Obs: I from Brazil

248 Views

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Data

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My emblems are all green but if I go to a particular a...

Newbie

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My ...

Joe

Community Legend

13392 Views

1 replies

0 likes

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Spotify crashes when playing music on latest Android beta

Spotify version: 8.4.9.249 betaDevice: OnePlus 3Android version: 7.1.1I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update.I hope this will be resolved ASAP. Thanks.

Regular

Spotify version: 8.4.9.249 beta Device: OnePlus 3 Android version: 7.1.1 I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update. I...

Joe

Community Legend

399 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Calidad de Sonido con Premium

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego suena considerablamente mas bajo. Esto lo he comproba...

Newbie

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego su...

568 Views

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1 likes

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Genius not showing up samsung galaxy s8

I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times

Newbie

I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times

Joe

Community Legend

475 Views

1 replies

0 likes

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Se cierra la aplicacion cada poco minutos

Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque hasta he tenido que utilizar otros medio para escucha...

Casual Listener

Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque ha...

612 Views

0 replies

3 likes

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Technical Problem..

Hey Guys, It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I've check every group chat but nobody can help me. Also, when ...

Newbie

Hey Guys,   It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I'v...

Joe

Community Legend

380 Views

1 replies

0 likes

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Can't listen to songs

I tried a million times to play few songs but it wouldn't play for me. I think I'm just being dumb, but why can't I listen to songs that isn't in white letters?

Newbie

I tried a million times to play few songs but it wouldn't play for me. I think I'm just being dumb, but why can't I listen to songs that isn't in white letters?

Joe

Community Legend

329 Views

1 replies

0 likes

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Chromecast stuck connecting

Often when I try and connect to a Chromecast audio or video Spotify will get stuck in the connecting phase.Sometimes it will play music but still says it is connecting, other times it won't connect and does not play music.Every time this happens I am...

Regular

Often when I try and connect to a Chromecast audio or video Spotify will get stuck in the connecting phase. Sometimes it will play music but still says it is connecting, other times it won't conne...

PTRFRLL

Casual Listener

26217 Views

30 replies

20 likes

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Solved!! Spotify App crashes immediately when playing music

Hey guys, today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device. Software Version: 8.4.9.249 armV7I have Spotify Premium. I can start the app, I can change settings, I can download things, but I cann...

Music Fan

Hey guys,     today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device.   Software Version: 8.4.9.249 armV7 I have Spotify Premium...

Joe

Community Legend

1251 Views

2 replies

1 likes

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Solved!! Spotify won't donload songs

Downloading hangs at 1/539. Updating the app, signing in and out, deleting cache and data, downloading to internal storage instead of SD card didn't help. Premium subscription is active.Any help will be appreciated.

Casual Listener

Downloading hangs at 1/539. Updating the app, signing in and out, deleting cache and data, downloading to internal storage instead of  SD card didn't help. Premium subscription is active. ...

Joe

Community Legend

862 Views

5 replies

0 likes

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Solved!! Spotify shuts down as soon as it starts playing

My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem. The second you start playing music, it plays for a split second and disappears. The app doesn't completely crash, as it is still running. when I click the overvie...

Gig Goer

My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem.  The second you start playing music, it plays for a split second and disappears.  The app doesn't com...

Joe

Community Legend

1737 Views

8 replies

1 likes

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Music stops and volume changes on its own

Starting yesterday, my music will randomly stop but spotify says it's still playing. When it actually works, the volume goes from normal ( what I have it set at ) down to where I almost can't hear it and then back up a second or two later. I've tried...

Newbie

Starting yesterday, my music will randomly stop but spotify says it's still playing. When it actually works, the volume goes from normal ( what I have it set at ) down to where I almost can't hear it...

458 Views

0 replies

0 likes

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Spotify plays random songs instead of playlist

Everyone I try to listen to a playlist of mine, a few songs in, Spotify changes it to some completely random song and genre or pauses randomly. It's defeating the proposed of paying for a subscription. It didn't start until I did a survey. How do I s...

Casual Listener

Everyone I try to listen to a playlist of mine, a few songs in, Spotify changes it to some completely random song and genre or pauses randomly. It's defeating the proposed of paying for a subscriptio...

Jacob

Community Legend

824 Views

3 replies

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spotify keeps deleting my family members

hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys. do you need me to send bills or our identity cards to you as proof of address? geez, if you hav...

Newbie

hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys.   do you need me to send bills or our...

Omars

Newbie

579 Views

1 replies

2 likes

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Can't download or make songs available offline

I have a Samsung Galaxy S7 and i can't listen to my songs offline without having to dowload the whole album or playlist. In other words, i can't make a single song offline. My brother, who has an Iphone 6 or 7, has this functionality. I remember my S...

Newbie

I have a Samsung Galaxy S7 and i can't listen to my songs offline without having to dowload the whole album or playlist. In other words, i can't make a single song offline. My brother, who has an Iph...

Joe

Community Legend

305 Views

1 replies

0 likes

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Angeblich zu wenig Speicher // Speicher voll

Hallo ich habe seit geraumer Zeit das Problem das die App an meinem Handy sagt es hätte kein Speicher und könnte keine Musik runterladen. Ich habe es mit Aus und wieder einloggen probiert, App deinstalliert und am Schluss sogar das Handy komplett res...

Newbie

Hallo ich habe seit geraumer Zeit das Problem das die App an meinem Handy sagt es hätte kein Speicher und könnte keine Musik runterladen. Ich habe es mit Aus und wieder einloggen probiert, App deinst...

1410 Views

0 replies

1 likes

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Songs not downloading

Okay so what happend was i lost all my songs idk if i accidentally pressed the "download" bar so it took out all my songs or it just deleted on its own cause i am 100% sure i did not press the download bar. So i was about to redownload them at home u...

Newbie

Okay so what happend was i lost all my songs idk if i accidentally pressed the "download" bar so it took out all my songs or it just deleted on its own cause i am 100% sure i did not press the downlo...

351 Views

0 replies

0 likes

  • 351 Views
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