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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6863 Views

0 replies

7 likes

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Horrible update

I don't want the new update but I can't​ get rid of it. I tried everything and I don't know what to do anymore.

Newbie

I don't want the new update but I can't​ get rid of it. I tried everything and I don't know what to do anymore.

Joe

Community Legend

428 Views

2 replies

0 likes

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reporting a playlist

hi everyone! someone recently made a playlist which has an extremely inappropriate and disgusting title. i wanted to report it before the person it's targeted at sees it, but it seems i don't have any options to do so. is there anyway i can?

Newbie

hi everyone! someone recently made a playlist which has an extremely inappropriate and disgusting title. i wanted to report it before the person it's targeted at sees it, but it seems i don't have an...

Joe

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Shuffle play wont let me play songs

Sine im broke af, i cancelled spotify premium. But i left it on shuffle play on this device before i cancelled, so i cant play a song without pressing shuffle play in my playlist. I cant turn it off since you need premium and when i press the shuffle...

Casual Listener

Sine im broke af, i cancelled spotify premium. But i left it on shuffle play on this device before i cancelled, so i cant play a song without pressing shuffle play in my playlist. I cant turn it off ...

Joe

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Notifications?

How come I don't get push notifications anymore when an artist I follow releases new music?

Casual Listener

How come I don't get push notifications anymore when an artist I follow releases new music?

justinewin_

Roadie

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
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Solved!! Crashing right after playing any song or even just opening radio tab

Hey, since yesterday i can not use the app anymore.It opens fine, i browse to a song, start it, it plays for about half a second and then the app just quits and my phone returns to the home screen. Opening it again displays a dark screen for a second...

Casual Listener

Hey, since yesterday i can not use the app anymore. It opens fine, i browse to a song, start it, it plays for about half a second and then the app just quits and my phone returns to the home scree...

Teslatradeup

Regular

3089 Views

3 replies

0 likes

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Spotify crashes on latest Android version

When I select any song, it will play for about a second. After that, the app will crash and force close.Spotify version: 8.4.9.249Device: OnePlus 3Android version: 7.1.1I have also seen other reports that the same issue has been occurring to them too...

Regular

When I select any song, it will play for about a second. After that, the app will crash and force close. Spotify version: 8.4.9.249 Device: OnePlus 3 Android version: 7.1.1 I have also seen o...

VincentJoshuaET

Regular

593 Views

3 replies

0 likes

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Spotify unable to find my downloaded music

Hi This is an issue I am dealing with since a long time now. I'm a premium user and I have the app installed on my Sony Xperia M4 Aqua Dual. The problem is that sometime, I can't access to the albums and playlists I have downoladed. When I try, it ju...

Newbie

Hi   This is an issue I am dealing with since a long time now. I'm a premium user and I have the app installed on my Sony Xperia M4 Aqua Dual.  The problem is that sometime, I can't...

302 Views

0 replies

0 likes

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Previously downloaded songs got "undownloaded"

Hello,I have approximately 1.3k songs saved and today I left the premium and started premium family. All my music appears as if I had to download again. Do I really need to download everything again?Thanks.

Casual Listener

Hello, I have approximately 1.3k songs saved and today I left the premium and started premium family. All my music appears as if I had to download again. Do I really need to download everything agai...

273 Views

0 replies

0 likes

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music stops after 4 songs

Im on cricket wireless and i just got the zte grand x 4. I reinstalled the spotify app and now after about four songs the music just stops playing even though it says in play mode but theres no sound and the time of the song stays the same.

Regular

Im on cricket wireless and i just got the zte grand x 4. I reinstalled the spotify app and now after about four songs the music just stops playing even though it says in play mode but theres no sound...

ginger_415

Newbie

1588 Views

9 replies

1 likes

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  • 9 replies
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Radio Stations

Hello spotify i have an idea can spotify have not radiostations all over the world and the old radio feature delete for a new feature Of Real Radio StationsGreetings Bartieboy234

Visitor

Hello spotify i have an idea can spotify have not radiostations all over the world and the old radio feature delete for a new feature Of Real Radio Stations Greetings Bartieboy234

199 Views

0 replies

0 likes

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The last update

After the last update i cant listen to music,not only using spotyfi but the whole divece with headphones. I don't know what to do.

Newbie

After the last update i cant listen to music,not only using spotyfi but the whole divece with headphones. I don't know what to do.

238 Views

0 replies

0 likes

  • 238 Views
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Lost all saved songs

I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?

Newbie

I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?

294 Views

0 replies

0 likes

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Solved!! Latest version crashes after a few seconds of play

Latest Android update doesn't work due to crash with 100% reproducibility.I'm using Samsung Galaxy S7

Casual Listener

Latest Android update doesn't work due to crash with 100% reproducibility. I'm using Samsung Galaxy S7

Joe

Community Legend

1582 Views

8 replies

0 likes

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  • 8 replies
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Music removed

I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME.I received a warning about something that I have 3 downloads or accounts on my own account but I'M THE ONLY WH...

Casual Listener

I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME. I received a warning about something that I have 3 downlo...

fearwrx

Casual Listener

445 Views

2 replies

0 likes

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Spotify says: 'No Internet Connection Available' when using Mobile/Cellular data on my Smart Phone

Please Help,I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the following:-1. Checked all my phone settings to see if ...

Newbie

Please Help, I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the f...

Joe

Community Legend

775 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Re-Downloading

Why does Spotify keep re-downloading my albums? It is using a humongous amount of my data allocation. I have already downloaded many albums, some a long time ago, but recently Spotify has begun doing a re-download of all the albums every time I fire ...

Newbie

Why does Spotify keep re-downloading my albums? It is using a humongous amount of my data allocation. I have already downloaded many albums, some a long time ago, but recently Spotify has begun doing...

PaulMac

Roadie

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
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Eri

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

Newbie

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

219 Views

0 replies

0 likes

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Modo aleatorio en mi Biblioteca

Hola,He empezado a utilizar Spotify recientemente y me llama la atencion que no exista la funcionalidad de modo aleatorio entre la música de tu biblioteca.Es decir, al seguir a un grupo musical, este pasa a formar parte de tu biblioteca. Yo sigo en t...

Newbie

Hola, He empezado a utilizar Spotify recientemente y me llama la atencion que no exista la funcionalidad de modo aleatorio entre la música de tu biblioteca. Es decir, al seguir a un grupo music...

danilo7898

Newbie

3376 Views

1 replies

2 likes

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  • 2 likes

Trouble with Juli 3 Update

Hi, yesterday i got an update of the Spotify Client. If i try to play Music the app just crash. If i try to open the Spotify Connect/Devices page the app freezes with a black screen and android asks to kill the non responding app. Something is wrong ...

Regular

Hi,   yesterday i got an update of the Spotify Client. If i try to play Music the app just crash. If i try to open the Spotify Connect/Devices page the app freezes with a black screen and andr...

Shiro

Regular

337 Views

2 replies

0 likes

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Cannot merge free acct with premium

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows through the internet that I'm in the premium plan, ...

Newbie

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows ...

302 Views

0 replies

0 likes

  • 302 Views
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