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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35986 Views
  • 64 replies
  • 25 likes
  • 35986 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

music keeps momentarily stopping

Often when I'm listening on my phone (Samsung J7), there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the song continued playing. This happens whether I'm usin...

  • Newbie
  • Often when I'm listening on my phone (Samsung J7), there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the so...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

How to recover a missing daily mix??

Usually I listened to a daily mix that I liked a lot, but it simply disappeared from my list. Is there any form of recovery?

  • Music Fan
  • Usually I listened to a daily mix that I liked a lot, but it simply disappeared from my list. Is there any form of recovery?
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Spotify App keeps crashing on Android

Running Android 5.0 on a Samsung galaxy s5, no SD card. Currently a premium account. On my PC everything works fine. Cannot start the app on the android. I can get it to start by clicking a link for song on Spotify that was sent to me. However, when ...

  • Newbie
  • Running Android 5.0 on a Samsung galaxy s5, no SD card. Currently a premium account. On my PC everything works fine. Cannot start the app on the android. I can get it to start by clicking a link...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Shuffle trying to play non-downloaded songs

In offline mode, when trying to shuffle songs, non-downloaded songs try to play. Having to close/force close app for temporary fix. Songs that try to play are not ones that have been listened to online. Anyone else having this issue?

  • Newbie
  • In offline mode, when trying to shuffle songs, non-downloaded songs try to play. Having to close/force close app for temporary fix.    Songs that try to play are not ones that have been l...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Downloaded music vanishes and is not available for offline use

Hey guys! I've got a severe problem with my Spotify premium which I'm using on my oneplus 3 right now and really frustrates me! Always when I download music for offline usage it vanishes after a while and is no longer available for listening,even tho...

  • Newbie
  • Hey guys! I've got a severe problem with my Spotify premium which I'm using on my oneplus 3 right now and really frustrates me! Always when I download music for offline usage it vanishes after a whil...
  • reedo253
  • Newbie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Playlists are getting deleted by themselves.

Went to my playlists and all of them were gone, so I went to the website to restore them. This is the second time now my playlists has been deleted by themselves. I restored them but now they won't download.

  • Newbie
  • Went to my playlists and all of them were gone, so I went to the website to restore them. This is the second time now my playlists has been deleted by themselves. I restored them but now they won't d...
  • Joe
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

*********@gmail.com

My phone keeps downloading other tracks when I'm online. It does automatically... A Moto g 5. Please help LG comes up.. will resubscribe once this is sorted.

  • Newbie
  • My phone keeps downloading other tracks when I'm online. It does automatically... A Moto g 5. Please help LG comes up.. will resubscribe once this is sorted.
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Lecture aléatoire des "Titres" ne fonctionne pas sur Android

Bonjour, Quand je lance une lecture aléatoire des titres de ma bibliothèque sous Android (en diffusant sur un Chromecast) Spotify me propose toujours le même genre de musique (si la lecture commence par un titre Rock, il enchaine uniquement avec des ...

  • Regular
  • Bonjour,   Quand je lance une lecture aléatoire des titres de ma bibliothèque sous Android (en diffusant sur un Chromecast) Spotify me propose toujours le même genre de musique (si la lecture ...
  • thierry29860
  • Newbie
  • 3575 Views
  • 2 replies
  • 1 likes
  • 3575 Views
  • 2 replies
  • 1 likes

Queue

If my song . i add to queue and it can't work.And show " cannot queue this content"Whyyyyyyyyyyyyyyyyy?????????????????????????

  • Regular
  • If my song . i add to queue and it can't work. And show " cannot queue this content" Whyyyyyyyyyyyyyyyyy?????????????????????????
  • Afiadn03
  • Regular
  • 1469 Views
  • 11 replies
  • 1 likes
  • 1469 Views
  • 11 replies
  • 1 likes

Can't connect to devices it just shows help

When I click on "Devices Available" all I get is the help information it won't actually show me a list of devices. I've never had trouble connecting to my Chromecast before and other apps work fine but Spotify just decided (after a recent update mayb...

  • Regular
  • When I click on "Devices Available" all I get is the help information it won't actually show me a list of devices. I've never had trouble connecting to my Chromecast before and other apps work fine b...
  • Ssyd
  • Regular
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

A música está horrível

Quando coloco para tocar qualquer música o som começa bom e depois de uns 10 segundos fica horrível ( como se estivesse abafado, ou algo assim) não sei o que fazer.

  • Newbie
  • Quando coloco para tocar qualquer música o som começa bom e depois de uns 10 segundos fica horrível ( como se estivesse abafado, ou algo assim) não sei o que fazer.
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Solved!! Storage location for offline playlist Sony Xperia

Hi. Can't seem to find it in option where i can choose sd card or internal storage. My friend can. Yes my sd card works ☺️. I have installed Spotify again and it has premission to use storage. I worked fine a few days ago

  • Regular
  • Hi. Can't seem to find it in option where i can choose sd card or internal storage. My friend can. Yes my sd card works ☺️. I have installed Spotify again and it has premission to use storage. I work...
  • vargavinter
  • Regular
  • 851 Views
  • 3 replies
  • 0 likes
  • 851 Views
  • 3 replies
  • 0 likes

Download on sd card not working.

I have a Samsung s5 my sd card has been formated twice after choosing to download on the SD card of 60 gb it keeps going back to my phone memory using it all up. When I try to go back to select sd cars the option is not there. I remove the app reinst...

  • Newbie
  • I have a Samsung s5 my sd card has been formated twice after choosing to download on the SD card of 60 gb it keeps going back to my phone memory using it all up. When I try to go back to select sd ca...
  • vargavinter
  • Regular
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Spotify won't download songs

I have a premium family account and i'm about to close it, Spotify won't download songs, i have 2000 on the wait and i tried, 4g (unlimited with Spotify) wifi, both at home and work and nothing, 10 songs downloaded a night, it should be ready for the...

  • Newbie
  • I have a premium family account and i'm about to close it, Spotify won't download songs, i have 2000 on the wait and i tried, 4g (unlimited with Spotify) wifi, both at home and work and nothing, 10 s...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Finding song that I heard in radio and gave a thumps up to

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I somehow find out what song that was? I cant look a...

  • Regular
  • Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I...
  • skorrrrr
  • Regular
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Solved!! Seleccionar almacenamiento

El día de ayer actualice spotify a 8.4.11.1283 y desapareció la opción de seleccionar almacenamiento para descargar la música, por lo que por defecto usa el almacenamiento interno de mi telefono.Agradeceria que me orienten si es que movieron esa opci...

  • Casual Listener
  • El día de ayer actualice spotify a 8.4.11.1283 y desapareció la opción de seleccionar almacenamiento para descargar la música, por lo que por defecto usa el almacenamiento interno de mi telefono. Ag...
  • Pachecon
  • Casual Listener
  • 1580 Views
  • 2 replies
  • 0 likes
  • 1580 Views
  • 2 replies
  • 0 likes

Premium stopped recognising marantz

HiSpotify appears to have stopped recognising marantz c611 hif i streamer, unit will still play internet radio though so is on Wi-Fi network. Spotify still appears on Yamaha hifi.Thanks if any tips.Thanks

  • Regular
  • Hi Spotify appears to have stopped recognising marantz c611 hif i streamer, unit will still play internet radio though so is on Wi-Fi network. Spotify still appears on Yamaha hifi. Thanks if a...
  • curlewnorfolk
  • Regular
  • 1395 Views
  • 9 replies
  • 0 likes
  • 1395 Views
  • 9 replies
  • 0 likes

Noises during the music playing

Dears, I'm facing problems when hearing the album "Chegou a hora de recomeça, CPM 22"Some noises appears during the music...Please, fix it!Thank you!

  • Newbie
  • Dears, I'm facing problems when hearing the album "Chegou a hora de recomeça, CPM 22" Some noises appears during the music... Please, fix it! Thank you!
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes