Can't get Droid Razr Maxx HD to show up in Devices on Desktop Client


Can't get Droid Razr Maxx HD to show up in Devices on Desktop Client


Hey there, just like the title says.



Can't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed with most recent update =/


What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. Wipe data/cache, reinstall Spotify

2. Change basic settings (that should have nothing to do with it) like offline mode, download quality

3. Log on/off both clients

4. Turn off firewall after making it's an exception anyways


Open Spotify on Android

Select a random playlist that hasn't been synced

Click the green "Download playlist" button

The progress stays stuck on "Downloading 0%"


What I expected to happen


When I press the green download button I expect the playlist to start downloading and reach 100%, as well as getting my local tracks.


Did you restart your device when troubleshooting in section B?



Did you read the connection troubleshooting tips?



Your device

Droid Razr MAXX HD


Device’s Operating System

4.1 JB


What type of account do you have?



Space left on your device

at least 20GB


Space left on your SD card (if applicable)

closer to 25 GB


Space left on your External SD card (if applicable)



Is your device rooted?



Are you using a custom ROM, if so which one, exactly?



Did you set your external SD card as storage location?



Did you manually install an older version before installing the latest version from the Play Store?



Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?



If you said "No", when does the issue not occur?



My mobile Spotify version



My desktop Spotify version (if applicable)


My mobile provider and country

Verizon USA


My username



Do you have a Spotify (non-Facebook) login?

Don't believe so


Are you logging in with Facebook or with your Spotify login details?

Facebook login


Do you have any screenshots you can attach to more clearly explain your issue?

Seems rather self-explanatory


1 Reply

Re: Can't get Droid Razr Maxx HD to show up in Devices on Desktop Client


Hey dahtsalz,


I am afraid I don't have a solution, but wanted to point out that the Mobile Spotify App I have on my Droid Razr Maxx stopped working post update to 4.1 Jelly Bean that Motorola Pushed. I updated the Spotify App, cleared cache, cleared data and also tried reinstalling the App. Unless someone has a better answer, it seems as this time Spotify doesn't support 4.1 Jelly Bean with the Droid Razr.