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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373199 Views

540 replies

34 likes

Account
Free
  • 373199 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

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  • 7 likes

Solved!! New Update - Spotify for Android 0.5.12.54

New Update - Spotify for Android 0.5.12.54 now available in Google Play. Release notes - EXACTLY THE SAME AS THE PREVIOUS VERSION!! Oh really Spotify, so absolutely nothing has changed between this version and the last version? Publishing release not...

Community Legend

New Update - Spotify for Android 0.5.12.54 now available in Google Play.   Release notes - EXACTLY THE SAME AS THE PREVIOUS VERSION!!   Oh really Spotify, so absolutely nothing has ...

Goodman

Spotify Legend

1485 Views

3 replies

0 likes

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  • 3 replies
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Release Notes - Spotify for Android 0.5.11.4

What's new in this version: - Fixed: An occasional problem that could remove offline playlists from the device.

Spotify Legend

What's new in this version: - Fixed: An occasional problem that could remove offline playlists from the device.

Goodman

Spotify Legend

2561 Views

8 replies

2 likes

  • 2561 Views
  • 8 replies
  • 2 likes

HELP

I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify they will not allow me. NOW I CAN NOT LOAD SPOTIUFY...

Visitor

I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify ...

Taylor

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

All downloaded playlists at top (Atrix 2)

Atrix 2 running ICS. In the Spotify mobile app, on the Playlists screen, ALL my downloaded playlists are listed at the top under a "Downloaded" header, in some fashion that looks basically random. All my neatly organized folders and such are at the b...

Casual Listener

Atrix 2 running ICS.   In the Spotify mobile app, on the Playlists screen, ALL my downloaded playlists are listed at the top under a "Downloaded" header, in some fashion that looks basically r...

310 Views

0 replies

0 likes

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Because of the quality of the apps, I've sadly had to unsubscribe.

I do love the service, but I mainly use it on my phone and tablet (both Android devices). I'd love to continue with it, but I'm just completely fed up with the quality of the apps. Apart from the looks, the app from over a year ago had much better fu...

Visitor

I do love the service, but I mainly use it on my phone and tablet (both Android devices). I'd love to continue with it, but I'm just completely fed up with the quality of the apps.   Apart fro...

Taylor

Community Legend

518 Views

3 replies

1 likes

  • 518 Views
  • 3 replies
  • 1 likes

Solved!! premium problems

Hello, i have just purchased premium and am currently logged in and cannot access the service, please help.

Newbie

Hello, i have just purchased premium and am currently logged in and cannot access the service, please help.

Taylor

Community Legend

587 Views

2 replies

0 likes

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  • 2 replies
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No Internet connection available

I am sick and tired of this message and want it fixed now!Please help me and don't say like oh you have to enable wifi or oh your not on 3g. Well guess what? I am on 3g and wifi still no connection to spotify on my SG note 2. On IOS it seems to work,...

Music Fan

I am sick and tired of this message and want it fixed now! Please help me and don't say like oh you have to enable wifi or oh your not on 3g. Well guess what? I am on 3g and wifi still no connecti...

Dshay

Newbie

846 Views

1 replies

0 likes

No connection available
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next song does not play untill i wake the screen

So right now this is what I have and have doneI am currently running a cm10 like ROM on a Galaxy S3. so I am not sure how compadable Spotify since I know they are not good with updates :-[ A song plays fine without a problem but when the screen is of...

Gig Goer

So right now this is what I have and have done I am currently running a cm10 like ROM on a Galaxy S3. so I am not sure how compadable Spotify since I know they are not good with updates :-[ A ...

apollo

Newbie

1335 Views

8 replies

1 likes

  • 1335 Views
  • 8 replies
  • 1 likes

Music no longer playing on samsung galaxy tab 2 7"

No music for a couple of weeks. Is there anyone with an old android app available?

Casual Listener

No music for a couple of weeks. Is there anyone with an old android app available?

ACompletedProfi

Casual Listener

1155 Views

2 replies

0 likes

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No way to pause first song in playlist

When I first open Spotify on Android, open a playlist, and play the first song, it doesn't show up at the bottom of the screen, i.e., where you have the ability to fast-forward through the song, pause it, etc., so the only way to actually pause the m...

Regular

When I first open Spotify on Android, open a playlist, and play the first song, it doesn't show up at the bottom of the screen, i.e., where you have the ability to fast-forward through the song, paus...

Liam

Community Legend

654 Views

3 replies

0 likes

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  • 3 replies
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Solved!! gift card

I have a Samsung Galaxy Express and have downloaded Spotify. I used a gift card worth 10 dollars to use Premium on my phone, but when I open the Spotify app, all the songs in my playlists are greyed out. How do I fix this?

Newbie

I have a Samsung Galaxy Express and have downloaded Spotify. I used a gift card worth 10 dollars to use Premium on my phone, but when I open the Spotify app, all the songs in my playlists are greyed ...

user-removed

Not applicable

1016 Views

2 replies

0 likes

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  • 2 replies
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Move Spotify and Spotify Data to SD Card

I subscribe to Spotify Premium and I just got a new Android phone (Samsung Galaxy Note 2). On my old phone (Motorola Droid 2) I had my Spotify songs/playlists stored on my external SD card. This is critical for me as I store a tremendous amount of mu...

Newbie

I subscribe to Spotify Premium and I just got a new Android phone (Samsung Galaxy Note 2). On my old phone (Motorola Droid 2) I had my Spotify songs/playlists stored on my external SD card....

thatdbaclk

Newbie

18990 Views

3 replies

8 likes

  • 18990 Views
  • 3 replies
  • 8 likes

Facebook connection

I just updated to newest android app.A few seconds after login a "splash" window appears and want me to connect to Facebook.I do not want and press cancel in the top left hand corner.... Button does not work...Now I can´t use Spotify which I pay ever...

Casual Listener

I just updated to newest android app. A few seconds after login a "splash" window appears and want me to connect to Facebook. I do not want and press cancel in the top left hand corner.... Button d...

DirH

Casual Listener

1793 Views

8 replies

0 likes

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  • 8 replies
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asus nexus 7

trying to install Spotify on my new 3g Nexus 7, all i get is "This app is incompatible with your 02 Asus nexen 7"

Casual Listener

trying to install Spotify on my new 3g Nexus 7, all i get is "This app is incompatible with your 02 Asus nexen 7"

groovekate

Casual Listener

1652 Views

2 replies

0 likes

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  • 2 replies
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Android-spotify to Mac

Got a samsung galaxy 3 . got spotify premium app - dowloaded songs to phone - I want to transfer the songs to my IMac can't transfer to Mac- using Kies the Spotify songs don't show up on the list...help thanks.

Newbie

Got a samsung galaxy 3 . got spotify premium app  - dowloaded songs to phone - I want to transfer the songs to my IMac can't transfer to Mac- using Kies  the Spotify songs don't show up on ...

Peter__

Community Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

wont play as I need premium but I have one

I did a free 48 hour trial on Facebook. Now I subscribe to premium but it won't let me play and says I need premium

Newbie

I did a free 48 hour trial on Facebook. Now I subscribe to premium but it won't let me play and says I need premium

Peter__

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Track not available?

Hey,I'm Premium Member und Pay 9.99 per month. And now my Phone says "Your license to listen to music in offline mode expired. Please go online to renew it."?I'm from germany so this isn't the exact message, but you get my problem. Why is my license ...

Casual Listener

Hey, I'm Premium Member und Pay 9.99 per month. And now my Phone says "Your license to listen to music in offline mode expired. Please go online to renew it."? I'm from germany so this isn't the ex...

Peter__

Community Legend

901 Views

3 replies

0 likes

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  • 3 replies
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Wifi?

I can really find a post that directly talks about it, but why can I not use spotify over wifi, but only over 3G? I don't have a lot of data and just purchased a premium account, so would really like to be able to use my wifi to use it on my phone.

Casual Listener

I can really find a post that directly talks about it, but why can I not use spotify over wifi, but only over 3G? I don't have a lot of data and just purchased a premium account, so would really like...

Peter__

Community Legend

1095 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify crash at startup on my Phone (empty screen)

Hello, Spotify is not working on my phone. When I click the icon the app starts but it displays an empty screen with only the name 'Spotify' on top. I can also see the button to open the left panel. If I click it the panel opens but it is also empty....

Casual Listener

Hello,    Spotify is not working on my phone. When I click the icon the app starts but it displays an empty screen with only the name 'Spotify' on top. I can also see the button to open...

Manne

Casual Listener

1199 Views

4 replies

0 likes

  • 1199 Views
  • 4 replies
  • 0 likes

Can't get Droid Razr Maxx HD to show up in Devices on Desktop Client

Hey there, just like the title says. DescriptionCan't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed with most recent update =/ What are the steps you took to get ...

Newbie

Hey there, just like the title says.   Description Can't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed ...

sir-nathaniel

Newbie

569 Views

1 replies

1 likes

  • 569 Views
  • 1 replies
  • 1 likes