premium disappeard

[Ninde]

Hi,

I have bee a premium member for years and now suddenly when I try to login to my mobile and laptop Spotify it says that I do not have that anymore..?? On my Tablets it works just fine. What should I do?

[Peter__]

Hey! Welcome to the community 🙂 

Is your premium subscription still active on your online overview? 

Peter

[Liam]

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@Ninde wrote:

Hi,

I have bee a premium member for years and now suddenly when I try to login to my mobile and laptop Spotify it says that I do not have that anymore..?? On my Tablets it works just fine. What should I do?

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Hi there, and welcome to the community Ninde 🙂

First of all, please could you go to your subscription page and check to say if it says premium? If it does, then you passed the first hurdle 🙂

If it doesn't, then you should get in touch with Spotify using the Support Form 🙂

If it did, then please try a log out then in - if that fails to work, then a reinstall should do the trick 🙂

Liam