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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387219 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Spotify crash at startup on my Phone (empty screen)

Hello, Spotify is not working on my phone. When I click the icon the app starts but it displays an empty screen with only the name 'Spotify' on top. I can also see the button to open the left panel. If I click it the panel opens but it is also empty....

Casual Listener

Hello,    Spotify is not working on my phone. When I click the icon the app starts but it displays an empty screen with only the name 'Spotify' on top. I can also see the button to open...

Manne

Casual Listener

1223 Views

4 replies

0 likes

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Can't get Droid Razr Maxx HD to show up in Devices on Desktop Client

Hey there, just like the title says. DescriptionCan't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed with most recent update =/ What are the steps you took to get ...

Newbie

Hey there, just like the title says.   Description Can't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed ...

sir-nathaniel

Newbie

580 Views

1 replies

1 likes

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Solved!! lastfm doesnt work with new update and weird playback issues

HiI get weird playback issues when gets to the next song. It doesn't show the next song and I can't pause or skip the song. I have to kill the process instead. This didn't happen in the preview release. Also last. Fm scrobbling doesn't work, when I e...

Casual Listener

Hi I get weird playback issues when gets to the next song. It doesn't show the next song and I can't pause or skip the song. I have to kill the process instead. This didn't happen in the preview r...

Tomash_Serpant

Casual Listener

1143 Views

3 replies

0 likes

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Some songs that are in offline mode don't play

So I have several songs that I have marker for offline mode and they just don't ever play. When the playlist arrives at one of those several songs it just stops playing. The artwork still shows and the song says it's downloaded but it just doesn't pl...

Newbie

So I have several songs that I have marker for offline mode and they just don't ever play. When the playlist arrives at one of those several songs it just stops playing. The artwork still shows and t...

738 Views

0 replies

2 likes

offline mode
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This Track is Not Available - LG Optimus L9

Hi- I just created a new playlist with 20 or so songs and noticed that when I try and download the songs to my SD Card on my phone several of the tracks are grayed out. When I highlight the track a message pops up at the bottom of my phone's screen s...

Newbie

Hi-   I just created a new playlist with 20 or so songs and noticed that when I try and download the songs to my SD Card on my phone several of the tracks are grayed out.  When I highligh...

ninaj

Casual Listener

532 Views

1 replies

0 likes

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Lockscreen controls appears once in twenty !

Hi, Lockscreen controls appears only once in twenty, sometimes they reappears when I clear cache,, date, reinstall, sometimes by magic... I have a rooted Google/LG Nexus 4 (with Paranoid Android), I don't think that my phone is the problem, because I...

Regular

Hi,   Lockscreen controls appears only once in twenty, sometimes they reappears when I clear cache,, date, reinstall, sometimes by magic...   I have a rooted Google/LG Nexus 4 (with Par...

Stekern

Casual Listener

688 Views

1 replies

0 likes

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No sound on htc one s

DescriptionPlease describe the problemNo sound when playing spotify. What are the steps you took to get to the error/issue?(We need to know what you are doing so we can do the exact same to try and get the same error)1. Entered Spotify app2. Found an...

Regular

  Description Please describe the problem No sound when playing spotify.   What are the steps you took to get to the error/issue? (We need to know what you are doing so we can d...

thebeauti

Casual Listener

1795 Views

7 replies

0 likes

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Spotify has stopped working on HTC One VX

My Spotify Premium account has been tripping for over 2 months now. First I switched phones from Samsung Prevail to Htc One Vx, it stopped working. I could only access my playlists. Now, its just a blank page that says Spotify. This is so unfair! The...

Casual Listener

My Spotify Premium account has been tripping for over 2 months now. First I switched phones from Samsung Prevail to Htc One Vx, it stopped working. I could only access my playlists. Now, its just a b...

blessedbe

Casual Listener

491 Views

3 replies

0 likes

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Even after updates its still NOT SYNCING MY LOCAL FILES!!!!!!

my problem is i have 2 wifi routers and it only sync on one wifi not the other one and i need it to connect on the other one. any ideas?? I have noticed that the one it connects on is a WPA2-personal while the one its not connecting to is a WPA-Perso...

Gig Goer

my problem is i have 2 wifi routers and it only sync on one wifi not the other one and i need it to connect on the other one.       any ideas??   I have noticed that the one...

288 Views

0 replies

1 likes

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Android phone as remote for IOS spotify app?

Hi, I use my ipad as main Spotify playback device... with the lovely cover-art on full screen display. Sometimes I feel the need to be able to skip tracks without getting up. No problem you say? Sadly, the only thing I can use as remote is my Samsung...

Roadie

Hi,   I use my ipad as main Spotify playback device... with the lovely cover-art on full screen display.   Sometimes I feel the need to be able to skip tracks without getting up. No pro...

710 Views

0 replies

0 likes

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Mobile spotify for Android, keeps trying to ad facebook.

Every once in a while mobiel spotify makes me log back in, when I do it tries to tell me I don't know my password, the one I just used to log onto spotify on my pc.So then I log in with fb and it tries to make me opt to share the music I listen to wi...

Music Fan

Every once in a while mobiel spotify makes me log back in, when I do it tries to tell me I don't know my password, the one I just used to log onto spotify on my pc.So then I log in  with fb and ...

476 Views

0 replies

1 likes

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Can't play music on android tablet

Hi, I've upgraded to premium account and can't seem to play any music on my tablet.It also doesn't seem to sync up with my spotify account, as i don't see any playlists or starred songs.

Casual Listener

Hi,   I've upgraded to premium account and can't seem to play any music on my tablet. It also doesn't seem to sync up with my spotify account, as i don't see any playlists or starred songs.

licenced

Community Legend

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4 replies

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Reconnect strategy too conservative

I've posted this in the iOS section, but should be in the Android. On the Galaxy S4, when driving in the car the internet connection will briefly go and come back almost every minute. Spotify's reconnect strategy is way too conservative now, the appl...

Casual Listener

I've posted this in the iOS section, but should be in the Android.   On the Galaxy S4, when driving in the car the internet connection will briefly go and come back almost every minute. Spotif...

435 Views

0 replies

0 likes

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Some songs won't play on my Galaxy S3

DescriptionSome of the songs on my phone don't have the green "downloaded" circle/arrow next to them on my Starred playlist. These particular songs just straight up won't play if I'm in Offline Mode, but once I turn Offline Mode off, they work fine. ...

Newbie

Description Some of the songs on my phone don't have the green "downloaded" circle/arrow next to them on my Starred playlist.  These particular songs just straight up won't play if I'm in Offli...

1828 Views

0 replies

0 likes

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downloads becoming undownloaded?????

Hi, When I download a playlist onto my Samsung Galaxy siii it will work absolutely fine. Then say a week later everything is undownloaded and says tracks unavailable and that I need to re download the playlists. I have not restarted my phone or anyth...

Newbie

Hi,   When I download a playlist onto my Samsung Galaxy siii it will work absolutely fine. Then say a week later everything is undownloaded and says tracks unavailable and that I need to re do...

JayWhite9

Newbie

559 Views

2 replies

0 likes

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Message saying Syncing Error, Unknown Error

I keep getting an error message saying Syncing Error. Unknown Error. Music became undownloaded on my Android. Unable to redownload.

Casual Listener

I keep getting an error message saying Syncing Error. Unknown Error.  Music became undownloaded on my Android. Unable to redownload. 

506 Views

0 replies

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"Spotify Support" Not quite an oxymoron but almost. Track Order Within Playlist

NO Re-Ordering of Tracks Within a Playlist - On a Mobile Device. 8 Months...what a joke - and one I'm paying for. I must have flipped my lid. I pay for several accounts. I consider my £40 per month to be worth something, a reply at least. I trust Spo...

Gig Goer

NO Re-Ordering of Tracks Within a Playlist - On a Mobile Device.   8 Months...what a joke - and one I'm paying for.  I must have flipped my lid.   I pay for several accounts.  I...

373 Views

0 replies

0 likes

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not downloading all songs

Premium account on android galaxy nexus...when downloading albums, it says there are a certain number of tracks on that album. When I go to the album, there are only 2 or 3 downloaded. The downloading is finished so its not like I'm just not waiting ...

Newbie

Premium account on android galaxy nexus...when downloading albums, it says there are a certain number of tracks on that album. When I go to the album, there are only 2 or 3 downloaded. The downloadin...

295 Views

0 replies

0 likes

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Going back from playlist goes to top of playlists, NOT to recent position

On Android, clicking on a playlist and going back moves you to the top of the playlists, not to your old position. This is hugely annoying and a break from expected behavior of a list. Please fix.

Casual Listener

On Android, clicking on a playlist and going back moves you to the top of the playlists, not to your old position.   This is hugely annoying and a break from expected behavior of a list. &...

wfwhitney

Newbie

2462 Views

21 replies

12 likes

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Radio does not play

Playback lapses in radio mode on my mobile device. Won't play next song. Just stops playing totally. Has gone on forever. Very frustrated. Don't have similar problem on my desktop, however.

Newbie

Playback lapses in radio mode on my mobile device. Won't play next song. Just stops playing totally. Has gone on forever. Very frustrated. Don't have similar problem on my desktop, however.

258 Views

0 replies

0 likes

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