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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410625 Views

554 replies

37 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Reconnect strategy too conservative

I've posted this in the iOS section, but should be in the Android. On the Galaxy S4, when driving in the car the internet connection will briefly go and come back almost every minute. Spotify's reconnect strategy is way too conservative now, the appl...

Casual Listener

I've posted this in the iOS section, but should be in the Android.   On the Galaxy S4, when driving in the car the internet connection will briefly go and come back almost every minute. Spotif...

455 Views

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Some songs won't play on my Galaxy S3

DescriptionSome of the songs on my phone don't have the green "downloaded" circle/arrow next to them on my Starred playlist. These particular songs just straight up won't play if I'm in Offline Mode, but once I turn Offline Mode off, they work fine. ...

Newbie

Description Some of the songs on my phone don't have the green "downloaded" circle/arrow next to them on my Starred playlist.  These particular songs just straight up won't play if I'm in Offli...

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downloads becoming undownloaded?????

Hi, When I download a playlist onto my Samsung Galaxy siii it will work absolutely fine. Then say a week later everything is undownloaded and says tracks unavailable and that I need to re download the playlists. I have not restarted my phone or anyth...

Newbie

Hi,   When I download a playlist onto my Samsung Galaxy siii it will work absolutely fine. Then say a week later everything is undownloaded and says tracks unavailable and that I need to re do...

JayWhite9

Newbie

589 Views

2 replies

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Message saying Syncing Error, Unknown Error

I keep getting an error message saying Syncing Error. Unknown Error. Music became undownloaded on my Android. Unable to redownload.

Casual Listener

I keep getting an error message saying Syncing Error. Unknown Error.  Music became undownloaded on my Android. Unable to redownload. 

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"Spotify Support" Not quite an oxymoron but almost. Track Order Within Playlist

NO Re-Ordering of Tracks Within a Playlist - On a Mobile Device. 8 Months...what a joke - and one I'm paying for. I must have flipped my lid. I pay for several accounts. I consider my £40 per month to be worth something, a reply at least. I trust Spo...

Gig Goer

NO Re-Ordering of Tracks Within a Playlist - On a Mobile Device.   8 Months...what a joke - and one I'm paying for.  I must have flipped my lid.   I pay for several accounts.  I...

392 Views

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not downloading all songs

Premium account on android galaxy nexus...when downloading albums, it says there are a certain number of tracks on that album. When I go to the album, there are only 2 or 3 downloaded. The downloading is finished so its not like I'm just not waiting ...

Newbie

Premium account on android galaxy nexus...when downloading albums, it says there are a certain number of tracks on that album. When I go to the album, there are only 2 or 3 downloaded. The downloadin...

312 Views

0 replies

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Going back from playlist goes to top of playlists, NOT to recent position

On Android, clicking on a playlist and going back moves you to the top of the playlists, not to your old position. This is hugely annoying and a break from expected behavior of a list. Please fix.

Casual Listener

On Android, clicking on a playlist and going back moves you to the top of the playlists, not to your old position.   This is hugely annoying and a break from expected behavior of a list. &...

wfwhitney

Newbie

2694 Views

21 replies

12 likes

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Radio does not play

Playback lapses in radio mode on my mobile device. Won't play next song. Just stops playing totally. Has gone on forever. Very frustrated. Don't have similar problem on my desktop, however.

Newbie

Playback lapses in radio mode on my mobile device. Won't play next song. Just stops playing totally. Has gone on forever. Very frustrated. Don't have similar problem on my desktop, however.

274 Views

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how can i tell how many tracks i have offline synced?

hello where in the spotify android app does it tell me- how much data (in GB or MB) is used- how many tracks out of the allowed 3,333 tracks i have synced? as for data, i can use a file explorer to see that, ok, but it would be nice to have it in the...

Gig Goer

hello   where in the spotify android app does it tell me - how much data (in GB or MB) is used - how many tracks out of the allowed 3,333 tracks i have synced?   as for data, i can us...

royal23

Gig Goer

1898 Views

2 replies

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Spotify listening via aux in car

Hi,I have just tried to listen to Spotify via the headphone (aux) port in my Car Stereo. The problem being that it would immediately skip songs, before even starting to play them and then would ring the first person in my call list and immediately ha...

Newbie

Hi, I have just tried to listen to Spotify via the headphone (aux) port in my Car Stereo. The problem being that it would immediately skip songs, before even starting to play them and then would rin...

ChromeSkull

Casual Listener

1128 Views

1 replies

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Solved!! Premium user in Korea. after Factory Reset - can no longer download the phone app

I pay for Spotify Premium and I live in South Korea.The mobile phone app was working perfectly until I had to do a Factory Reset on my phone (Galaxy S3) and now when I try to download the app it's saying that the app is unavailable to me. Please help

Casual Listener

I pay for Spotify Premium and I live in South Korea. The mobile phone app was working perfectly until I had to do a Factory Reset on my phone (Galaxy S3)  and now when I try to download the ap...

Peter__

Community Legend

734 Views

1 replies

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spotify app wont work on my zte android !

I previously bought a new android phone & downloaded the app no problem. But the app is just a blank screen. I uninstalled and reinstalled like 5x but nothing! What can I do? Help?!

Newbie

I previously bought a new android phone & downloaded the app no problem. But the app is just a blank screen. I uninstalled and reinstalled like 5x but nothing! What can I do? Help?!

Peter__

Community Legend

883 Views

1 replies

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spotify on HTC Desrire S

I have an HTC Desire S, running Android 2.3.5 (which is the newest version available), and on Monday?, when Spotify updated itself, it will no longer start. I have uninstalled the app 3 or 4 times, and reinstalled, always the same; it just will not s...

Casual Listener

I have an HTC Desire S, running Android 2.3.5 (which is the newest version available), and on Monday?, when Spotify updated itself, it will no longer start. I have uninstalled the app 3 or 4 times, a...

300 Views

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starred tracks playlist stuck on "loading"

Cant access my starred tracks playlist at all. Only shows that it is constantly loading. I just updated to latest version last night. Running on HTC Rezound. Can access other playlists just fine, only starred seems affected. Thanks!

Casual Listener

Cant access my starred tracks playlist at all. Only shows that it is constantly loading. I just updated to latest version last night. Running on HTC Rezound. Can access other playlists just fine, onl...

JJR

Casual Listener

433 Views

1 replies

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Inability to access offline on my Android Smartfone

I have a premium account and Spotify tells me this but my Android SmartPhone says my licence to listen offline has now expired please go online to renew it. How do I renew this licence or is there a bug in the system as I have been a Premium account ...

Newbie

I have a premium account and Spotify tells me this but my Android SmartPhone says my licence to listen offline has now expired please go online to renew it. How do I renew this licence or is there a ...

Peter__

Community Legend

352 Views

1 replies

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Release Notes - Spotify for Android 0.5.9.29

What's new in this version: - Fixed: Audio playback will no longer stop unexpectedly

Spotify Legend

What's new in this version: - Fixed: Audio playback will no longer stop unexpectedly

Goodman

Spotify Legend

2601 Views

19 replies

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Exit app

I know that Android does not require an app to exit but I still wish that I had the option to do so if I want to.I don't use the Sync function and it annoys me enormously to see thisDevices└ I 9300on my computer. The user should not need to go to the...

Music Fan

I know that Android does not require an app to exit but I still wish that I had the option to do so if I want to. I don't use the Sync function and it annoys me enormously to see this Devices └ I ...

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Android App
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Login Screen

Hi! I am really having trouble with Spotify today. when I log into spotify, it just stays "logging in" forever. It's been almost a half an hour and it's still logging in. What's up with my spotify?How can I fix this problem. It's really frustrating!

Visitor

Hi! I am really having trouble with Spotify today. when I log into spotify, it just stays "logging in" forever. It's been almost a half an hour and it's still logging in. What's up with my spotify? ...

user-removed

Not applicable

431 Views

2 replies

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One song does not play when downloaded. Then others songs won’t play offline!

After many hours of trouble shooting, due to downloaded songs and playlists sometimes not playing , it seems that whenever I download this one track/song to my Samsung Droid Charge (Android) phone, it does not play. Others songs will play normally bu...

Casual Listener

After many hours of trouble shooting, due to downloaded songs and playlists sometimes not playing , it seems that whenever I download this one track/song to my Samsung Droid Charge (Android) phone, i...

392 Views

0 replies

0 likes

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Songs stop playing despite wireless connection

Songs will simply pause for no reason despite being on a really strong wireless connection. Not buffering, because I have to go back in the app and hit play every single time it does this. Also. when playing shuffle or radio, sometimes the minutes/pl...

Casual Listener

Songs will simply pause for no reason despite being on a really strong wireless connection. Not buffering, because I have to go back in the app and hit play every single time it does this. Also. when...

Liam

Community Legend

322 Views

1 replies

0 likes

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