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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111483 Views

26 replies

3 likes

  • 111483 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224307 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224307 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581608 Views

79 replies

3 likes

  • 581608 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478758 Views

577 replies

40 likes

Account
Free
  • 478758 Views
  • 577 replies
  • 40 likes

Spotify pauses the music automaticl​y on Galaxy SIII (online and offline mode).

Hi, the subject says it. When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of it. THe music stops playing also in Offline mode. I just have ...

Casual Listener

Hi, the subject says it.   When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of ...

Goodman

Spotify Legend

4341 Views

12 replies

2 likes

  • 4341 Views
  • 12 replies
  • 2 likes

Droid RAZR completely not working

I have a droid razr with a premium account. I twas using spotify without issue earlier this morning but when i relaunched the app it tries to make me re-login which won't work. This has happened before and was remedied by the normal troubleshooting a...

Newbie

I have a droid razr with a premium account. I twas using spotify without issue earlier this morning but when i relaunched the app it tries to make me re-login which won't work. This has happened befo...

user-removed

Not applicable

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Spotify wont synce playlist order.

When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find a fi here before i decided to move back to mog.

Casual Listener

When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find...

justusiv

Music Fan

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Two issues, any solution?

So i just signed back up for spotify after about a year away.These problems seemed to be there when i left and are still here now. Wondering if there is any solutions.First is there a way to play my "stared" playlist without having to pick a song fir...

Music Fan

So i just signed back up for spotify after about a year away. These problems seemed to be there when i left and are still here now. Wondering if there is any solutions. First is there a way to play...

justusiv

Music Fan

926 Views

5 replies

0 likes

  • 926 Views
  • 5 replies
  • 0 likes

The forum says I have lock screen controls... but I don't. Galaxy S3.

Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen. Lock screen controls would be super awesome.

Regular

Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen.    Lock screen controls would be s...

KeyserSoze

Regular

944 Views

2 replies

0 likes

  • 944 Views
  • 2 replies
  • 0 likes

keeps logging me out

I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password .having the same problem on my galaxy tab allso but still works fine on my pc

Newbie

I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password . having the same problem on my gal...

licenced

Community Legend

752 Views

1 replies

0 likes

  • 752 Views
  • 1 replies
  • 0 likes

Premium unlimited skips not working

I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. My settings are good and I also deleted and reinsta...

Casual Listener

I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. ...

licenced

Community Legend

784 Views

1 replies

0 likes

  • 784 Views
  • 1 replies
  • 0 likes

Cannot log-in on Droid through Facebook nor does the log-in accept U/P?

Hi, I cannot log-in to Spotify on my Droid through Facebook. I use the same username and password for Facebook and type it in manually to the app. No successs. I have uninstalled, shut phone off, restarted, reinstalled on 3 different occasions. Clear...

Casual Listener

Hi,   I cannot log-in to Spotify on my Droid through Facebook.   I use the same username and password for Facebook and type it in manually to the app.   No successs.   I h...

Peter__

Community Legend

785 Views

4 replies

0 likes

  • 785 Views
  • 4 replies
  • 0 likes

music download barely visible

My downloads are grayed out barely visible. They still play but I'm having a hard time seeing them. Help

Newbie

My downloads are grayed out barely visible. They still play but I'm having a hard time seeing them. Help

AndreMyEgo

Newbie

548 Views

2 replies

0 likes

  • 548 Views
  • 2 replies
  • 0 likes

text in app too hard to read

It didn't used to be like this but the title & artist names in my app are a light gray color instead of a readable black. Is there a way to change this? It's maddening!!!

Newbie

It didn't used to be like this but the title & artist names in my app are a light gray color instead of a readable black. Is there a way to change this? It's maddening!!!

Off_the_Block

Regular

1094 Views

4 replies

2 likes

  • 1094 Views
  • 4 replies
  • 2 likes

No internet connection

Hi, I've been running Spotify on my Atrix HD since I got the phone in early March. It's been working smoothly, playing my music without a hitch, that is, until I installed the latest update a couple weeks ago. When I logged in and tried downloading m...

Newbie

Hi, I've been running Spotify on my Atrix HD since I got the phone in early March.  It's been working smoothly, playing my music without a hitch, that is, until I installed the latest update a c...

brennen_herron

Music Fan

688 Views

2 replies

1 likes

  • 688 Views
  • 2 replies
  • 1 likes

Solved!! nothing come when i search on chris de brugh?

nothing come when search on chris de brugh? Just weeks ago it still came up? Im useing smartphone samsung galaxy 3 and taplel samsung note 10.1 der is no problems finding chris de brugh on the desktop software?

Music Fan

nothing come when search on chris de brugh?   Just weeks ago it still came up?     Im useing smartphone samsung galaxy 3   and taplel samsung note 10.1   der is no p...

molle

Music Fan

997 Views

3 replies

0 likes

  • 997 Views
  • 3 replies
  • 0 likes

The App deletes my playlists when I turn off my phone.

Hi, I've been using Spotify since October with smaller issues during. Since the new version of the app came out, I've had a problem with downloading playlists to my phone. My phone keeps deleting or partially deleting the playlists. I have one playli...

Casual Listener

Hi,   I've been using Spotify since October with smaller issues during. Since the new version of the app came out, I've had a problem with downloading playlists to my phone. My phone keeps del...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

HTC ONE problems with s p o t i f y song name album ect not showing up...

Hi,Just got the new HTC One and I have my blue tooth attached and recognized by the SUV i just purchased.Unfortunately, I came from an iphone which thru blue tooth always showed me the song name that was playing.Now with the HTC One the bluetooth con...

Casual Listener

Hi, Just got the new HTC One and I have my blue tooth attached and recognized by the SUV i just purchased. Unfortunately, I came from an iphone which thru blue tooth always showed me the song name ...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Scrobbling in offline modus

Why doesn't Spotify does not scrobble to last.fm in offline mode, or caches it for release later?

Casual Listener

Why doesn't Spotify does not scrobble to last.fm in offline mode, or caches it for release later?

Peter__

Community Legend

1169 Views

4 replies

1 likes

  • 1169 Views
  • 4 replies
  • 1 likes

App not syncing with local files/not playing?

I have a playlist with 18 tracks on my laptop Spotify. These all play just fine on my computer. Four of these tracks are strictly local. The other 14 tracks load on my phone just fine, but two of the local files show up as greyed out on the app, and ...

Casual Listener

I have a playlist with 18 tracks on my laptop Spotify. These all play just fine on my computer. Four of these tracks are strictly local. The other 14 tracks load on my phone just fine, but two of the...

iveyjoanna

Newbie

1292 Views

3 replies

0 likes

  • 1292 Views
  • 3 replies
  • 0 likes

Issues With Playback of Offline/Synced Files

Ever since I've used Spotify on my Galaxy SIII, I've occasionally run into issues. The main one is that sometimes the song just won't play, and the application will freeze. I end up having to restart my phone (if it doesn't restart itself). I seem to...

Casual Listener

Ever since I've used Spotify on my Galaxy SIII, I've occasionally run into issues.  The main one is that sometimes the song just won't play, and the application will freeze.  I end up havin...

626 Views

0 replies

0 likes

Android
galaxy s 3
mp3
  • 626 Views
  • 0 replies
  • 0 likes

Spotify premium won't work

I just downloaded spotify premium but it doesn't seem to be working. Would you be able to check my account? Any other suggestions?

Newbie

I just downloaded spotify premium but it doesn't seem to be working. Would you be able to check my account? Any other suggestions?

Peter__

Community Legend

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Why Spotify is not working in Samsung Galaxy S I9000?

Hey! I have Samsung Galazy S I9000 phone and when I try to open spotify it will say like this: Sorry. Spotify app (com.spotify.mobile.android.ui process) stopped unexpectedly. Try again. I have tried everything and this feels pretty sad, I got this p...

Regular

Hey!   I have Samsung Galazy S I9000 phone and when I try to open spotify it will say like this:   Sorry.   Spotify app (com.spotify.mobile.android.ui process) stopped unexpected...

jonedark

Regular

3538 Views

9 replies

0 likes

  • 3538 Views
  • 9 replies
  • 0 likes

Playlist idea

I have two things that I would love to see on Spotify. 1: alphabetically order playlists. I have all my playlists as artists names and their albums within that playlist. I would be nice to have the playlists arranged in alphabetical order; or the opt...

Music Fan

I have two things that I would love to see on Spotify. 1: alphabetically order playlists. I have all my playlists as artists names and their albums within that playlist. I would be nice to have the p...

woodendharma

Music Fan

1188 Views

2 replies

0 likes

Alaphabetical
Albums
Playlists
  • 1188 Views
  • 2 replies
  • 0 likes