Can't open Spotify. Crash report

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Can't open Spotify. Crash report

hydrobrandone
Regular
Description

Please describe the problem



When opening spotify, it crashes right away.
 

What are the steps you took to get to the error/issue?


1. Uninstalled

2. Deleted files from sd card file folder

3. Restarted phone/powered off for minutes.

4. Reinstalled



Example:

Open Spotify on Android

Select a random playlist that hasn't been synced


 

What I expected to happen

This is what I expected to happen

Expect it to work!
 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

Galaxy s4

 

Device’s Operating System

5.0.1' Lollipop

 

What type of account do you have?

Premium

 


Space left on your device

15 GB

 

Space left on your SD card (if applicable)

16GB

 

 

Is your device rooted?

No

 

No

 


 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

 



When using WiFi, 4G
 

My mobile Spotify version
Newest available on google play

 
 

My mobile provider and country

Verizon.usa

 



 

Do you have a Spotify (non-Facebook) login?

I.e. can you log in on the site without using your Facebook details

Yes
 

Are you logging in with Facebook or with your Spotify login details?

Spotify login

 

Do you have any screenshots you can attach to more clearly explain your issue?

(Wont allow me to "paste")

It says: "unfortunately spotify has stopped"
 
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Can't open Spotify. Crash report

Daniel
Community Legend
Can you remove your SD card and then try opening the app? It may be that you have a corrupt sector on the SD card and need to format it and run chkdsk

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
5 Replies
Solution!

Re: Can't open Spotify. Crash report

Daniel
Community Legend
Can you remove your SD card and then try opening the app? It may be that you have a corrupt sector on the SD card and need to format it and run chkdsk

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Can't open Spotify. Crash report

hydrobrandone
Regular
Read. And took it out. So far I am able to login.
The sd card is kind of old. That's a possibility. I just never take it out so I didn't think that was the issue.
Thank you, thus far
Highlighted

Re: Can't open Spotify. Crash report

Daniel
Community Legend
No problem. Try popping it in a PC, copy all the folders to your desktop then format the SD Card and run Check Disk on it (tick the box to fix errors). Afterwards put the SD back in your phone and format it again in the device (so it gets the right file system & folder structure. Now put your backued up data back onto the SD card (make sure to delete the '\Android\data\com.spotify.mobile' before restoring the data.

Hopefully it should be refreshed. If it still has issues or chkdsk throws up a lot of errors it may be time to get a new one.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Can't open Spotify. Crash report

hydrobrandone
Regular
Awesome. Thank you for the help. Ill try it as soon as I can get home/to a computer. Ill most likely just buy another sd card.

Thanks!!

Re: Can't open Spotify. Crash report

Daniel
Community Legend
Any time, that's what we're here for!

If you do go for a new SD card I'd recommend a class 10 for best read/write speed. I currently use a 64GB Class 10 card from SanDisk and haven't had any issues.

http://www.amazon.co.uk/SanDisk-SDSDQUAN-064G-G4A-Android-microSDXC-Adapter/dp/B00M55C1I2/ref=dp_ob_...

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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