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Can't open spotify app, android 2.3.6, Samsung GT5510

Can't open spotify app, android 2.3.6, Samsung GT5510

Hi,

 

I have a premium account and I just installed spotify in my mobile phone (android 2.3.6, Samsung GT5510). However, when I try to open it nothing happens (just a white screen). The rest of apps work normally. Any help?

Thanks in advance!

 

Per: I edited your title to be more specific.

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9 Replies

Hi! Welcome to the community. You could try to downgrade to an older version of Spotify and see if it works with that one. Sometimes after first using the old version and then upgrading - problems go away.

You can find the older version from

http://community.spotify.com/t5/Mobile-Android/REQUEST-Previous-version-of-the-client-APK/m-p/79997#...

They have been tested by me on my devices and I think that the 0.4.180 is the best older version.

                                                                      IDEAS: Device Management | Recover Deleted Items


Please! Give "Kudos" to posts that you found helpful. Mark "Accept as Solution" if a post solved your issue!. Thank you!


I have exactly the same problem. White screen. Will not open. Very annoying. Any help would be appreciated.

 

Thanks

With the new version or with older version.

I'd suggest you try the 0.4.180 version if possible, to see if it works, and then upgrade to the current version.

                                                                      IDEAS: Device Management | Recover Deleted Items


Please! Give "Kudos" to posts that you found helpful. Mark "Accept as Solution" if a post solved your issue!. Thank you!


With the new version.

 

How do I get the 0.4. 180 version through the store? I can only see the latest version as a download option. Thank you

There seem to be different 5510 models. Could you specify which one you're using?

Community Ergo Sum

I am not using any current versions. The latest version of Spotify does not work. I cannot see where it says what version on the online store. It is the one at the top of the search. 'Spotify LTD' Please help. Thanks

 

 


@Lindesay wrote:

I am not using any current versions. The latest version of Spotify does not work. I cannot see where it says what version on the online store. It is the one at the top of the search. 'Spotify LTD' Please help. Thanks

 

 


Lindesay, which specific phone and operating system are you using?

Community Ergo Sum

I am using A Samsing Galaxy. Model number:GTS5830. Android Version:2.3.3 

 

Hope that helps.

You might find a solution in this thread:

http://community.spotify.com/t5/Mobile-Android/Blank-screen-on-new-spotify-version/m-p/90341#M5342

 

I've linked to one possible solution. The other, also mentioned a little further down, mentions that your phone's storage, or SD card might be very full. Freeing some space could resolve this white screen issue for you.

Community Ergo Sum

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