Need help? Check out Spotify Answers for solutions to a wide range of topics. |
Plan
Premium
Country
Czech Republic
Device
LG G6
Operating System
Android 8
My Question or Issue
Hello!
I have a prob with all of my local files in my playlists, as they can't be played on my phone (they are all greyed out). Everything works perfectly fine on my laptop tho. As far as I remember, I didn't make any changes in settings lately (neither the phone, nor Spotify) . So what I tried so far was: to remove all of my local files from my playlists, I put the songs in a different folder, linked them to Spotify again, I also re-installed Spotify app on my phone...and unfortunately no change.
I'd be grateful for an advice! Thanks!
Hey @xmaroolax, help's here.
It sounds like you've already tried a couple of things. Can you also try the following:
Hope that helps, and let us know how it goes. Send screenshots if it didn't help.
All the best!
Hi, Jemi.
Thank you for your response! I followed your suggestions, but unfortunatelly, it didn't work for me. I also connected both of the devices to a completely new network, trying to find out, if my "home" network isn't the issue, but looks like that's not it. Do you possibly have any other tips I could try? Thank you in advance!
Marie