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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376653 Views

541 replies

34 likes

Account
Free
  • 376653 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7597 Views

0 replies

7 likes

  • 7597 Views
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  • 7 likes

Spotify Insanely Slow on Specific Device

Hello, I am on a Premium Family Plan in Canada. When using spotify on my Asus Zenfone 4 Pro running Andriod 8.0.0 My Issue is that IT is painfully slow to boot up and load Menus, songs and playlists. Music often skips in both my car (on 4g network an...

Casual Listener

Hello, I am on a Premium Family Plan in Canada. When using spotify on my Asus Zenfone 4 Pro running Andriod 8.0.0     My Issue is that IT is painfully slow to boot up and load Menus, son...

SailaZero

Casual Listener

1115 Views

2 replies

2 likes

  • 1115 Views
  • 2 replies
  • 2 likes

Downloading all saved albums

PlanPremiumCountryUK DeviceSamsung Galaxy 8Operating SystemAndroid (latest) My Question or IssueI can no longer find a way to download all saved albums, is there a way to do it now that not everything is added to saved songs? I'm having this problem ...

Newbie

Plan Premium Country UK  Device Samsung Galaxy 8 Operating System Android (latest)    My Question or Issue I can no longer find a way to download all saved albums, is there a...

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

Can't stop downloading songs automatically

PlanPremiumCountry DeviceSamsung A5Operating SystemAndroid My Question or IssueHello. So I keep having the same problem regarding my Library song's automatically downloading, even though I have disabled that function. Can't seem to find any solution ...

Newbie

  Plan Premium Country   Device Samsung A5 Operating System Android   My Question or Issue Hello. So I keep having the same problem regarding my Library song's automatically...

1325 Views

0 replies

2 likes

downloading
off
stop
  • 1325 Views
  • 0 replies
  • 2 likes

Playlists and folders displayed in wrong order on Android

Hi everybody, I have a problem with the order of my playlists and folders on my Android smartphone. The right order I set on Desktop does not appear when I press on "Playlists" on my phone, but it only appears when I want to add a song to a Playlist....

Regular

Hi everybody, I have a problem with the order of my playlists and folders on my Android smartphone. The right order I set on Desktop does not appear when I press on "Playlists" on my phone, but it on...

526 Views

0 replies

3 likes

  • 526 Views
  • 0 replies
  • 3 likes

Certain local files won't download to my Samsung S6 edge

I am trying to put some songs that I have that aren't available on spotify onto my phone, most of them download albeit with a lot of convincing for some of them (having to make a new playlist just to download one song, changing the names of the files...

Newbie

I am trying to put some songs that I have that aren't available on spotify onto my phone, most of them download albeit with a lot of convincing for some of them (having to make a new playlist just to...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android][Other] Persistent download every day

Every day, at least once a day, I get a notification that Spotify is downloading something. It never progresses and never finishes I've checked to see what may be trying to download but can't see anything that needs to complete or start downloading. ...

Visitor

Every day, at least once a day, I get a notification that Spotify is downloading something.    It never progresses and never finishes    I've checked to see what may be trying...

Guido

Spotify Legend

514 Views

1 replies

0 likes

Android
Other
  • 514 Views
  • 1 replies
  • 0 likes

Lock-Screen Buttons not responsive

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemOne UI version 1.0Adroid version 9 My Question or IssueThe on-screen buttons (lock-screen) are not working any more. I'm not sure if it just stoped working or maby related with an Androi...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S8 Operating System One UI version 1.0 Adroid version 9   My Question or Issue The on-screen buttons (lock-screen) are not working a...

nimsa

Casual Listener

588 Views

2 replies

2 likes

  • 588 Views
  • 2 replies
  • 2 likes

Superuser Contribution Autoplay not working, android pie.

PlanPremiumCountryIsraelDeviceGalaxy S8(G950FD) Operating SystemAndroid Pie (9)My Question or Issue: Autoplay works at random, and most of the time doesn't work at all. After the song I searched for is over, it just stops the music and not playing si...

Regular

Plan Premium Country Israel Device Galaxy S8(G950FD)  Operating System Android Pie (9) My Question or Issue:  Autoplay works at random, and most of the time doesn't work at all.&nb...

Peter

Spotify Legend

713 Views

1 replies

1 likes

  • 713 Views
  • 1 replies
  • 1 likes

Can't find Release Radar and Daily Mixes

PlanPremiumCountryFinland, but account is DutchDeviceHonor 5COperating SystemAndroid 8.1 My Question or IssueWhy I don't find my music library and Release Radar and Daily Mixes.

Casual Listener

  Plan Premium Country Finland, but account is Dutch Device Honor 5C Operating System Android 8.1   My Question or Issue Why I don't find my music library and Release Radar and D...

leviE

Composer

851 Views

3 replies

1 likes

  • 851 Views
  • 3 replies
  • 1 likes

Downloaded music randomly removed, have to re download them all the time

PlanPremiumCountryTurkeyDeviceHTCOperating SystemAndroid 5 My Question or IssueI have quite a few playlists donwloaded. But from time to time, and rather frequently, Spotify decides to remove them, and I have to re-download them. It always gets me by...

Visitor

Plan Premium Country Turkey Device HTC Operating System Android 5   My Question or Issue I have quite a few playlists donwloaded.  But from time to time, and rather frequently, Sp...

leviE

Composer

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Facebook connection not working

PlanFamily premiumCountrySlovakiaDeviceXiaomi Mi 8 LiteOperating SystemAndroid Pie My Question or Issue I cannot link my facebook account to my Spotify account. I click on "connect facebook" and nothing happens (photo below). Some solutions?

Newbie

Plan Family premium Country Slovakia Device Xiaomi Mi 8 Lite Operating System Android Pie   My Question or Issue   I cannot link my facebook account to my Spotify account. I clic...

leviE

Composer

438 Views

1 replies

1 likes

  • 438 Views
  • 1 replies
  • 1 likes

Playlist not playing one specific artist.

PlanPremiumCountryPortugal DeviceXiaomi MI 5XOperating SystemMIUI 9.5 My kpop playlists refuse to play one artist, (G)I-DLE.Tried deleting everything, creating new playlists, restarting and resetting my phone, nothing works.Tried starting the playlis...

Casual Listener

Plan Premium Country Portugal   Device Xiaomi MI 5X Operating System MIUI 9.5   My kpop playlists refuse to play one artist, (G)I-DLE. Tried deleting everything, creating new p...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Playing on phone, but skips between Echo devices

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid OneUI (Pie) My Question or IssueWhile mowing my lawn the other day, I had Spotify set to play only on my phone. After a few minutes, it stopped playing. I checked, and I found th...

Visitor

Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android OneUI (Pie)   My Question or Issue While mowing my lawn the other day, I had Spotify set to play only on ...

leviE

Composer

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

SD Card Problem

I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for almost a month. But suddenly 2 days ago I got an erro...

Regular

I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for al...

leviE

Composer

985 Views

1 replies

0 likes

  • 985 Views
  • 1 replies
  • 0 likes

[Android] have to download whole spotify songs over and over again.

PlanPremiumCountryGermanyDevice(Samsung Galaxy Note Operating System(Android 9) My Question or IssueIt happened now quite a few times that I have to download my whole music on spotify for playing offline. Seems to happen randomly. It is very annoying...

Newbie

Plan Premium Country Germany Device (Samsung Galaxy Note 😎 Operating System (Android 9)   My Question or Issue It happened now quite a few times that I have to download my whole ...

474 Views

0 replies

1 likes

  • 474 Views
  • 0 replies
  • 1 likes

Media Controls Not working On Lock Screen

PlanPremiumCountryUSDeviceSamsung Galaxy 10+Operating SystemAndroid 9 My Question or IssueThe Media Controls displayed on my phones lock screen do not work at all. Once I unlock my phone, I am able to change the songs just fine in both the Spotify ap...

Newbie

Plan Premium Country US Device Samsung Galaxy 10+ Operating System Android 9    My Question or Issue The Media Controls displayed on my phones lock screen do not work at all. Once...

Nico

Community Legend

1222 Views

1 replies

0 likes

  • 1222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify spinnt

Guten Morgen, ich habe seit 2 Tagen das Problem das mein Huawei P20 im Mini Clubman 2018 zwar die Lieder abspielt, ich kann aber weder ein Lied vor noch zurück seppen. (Bei anderen Handys z.B S7 geht es). Ich wollte jetzt mein Handy an mein Laptop pe...

Visitor

Guten Morgen,   ich habe seit 2 Tagen das Problem das mein Huawei P20 im Mini Clubman 2018 zwar die Lieder abspielt, ich kann aber weder ein Lied vor noch zurück seppen. (Bei anderen Handys z....

Guido

Spotify Legend

1685 Views

3 replies

0 likes

  • 1685 Views
  • 3 replies
  • 0 likes

Android data usage

Issues resolved by chatting to support. Thanks 

Newbie

Issues resolved by chatting to support. Thanks  

781 Views

0 replies

0 likes

  • 781 Views
  • 0 replies
  • 0 likes

Behind the Lyrics & BT Problem

Hello, I've had issues with my Spotify since the last app update.1. The "Behind the Lyrics" setting can not be disabled. The point is no longer in the menu. Is that a mistake or normal?2. Since the last update, the app does not automatically open and...

Newbie

Hello,   I've had issues with my Spotify since the last app update. 1. The "Behind the Lyrics" setting can not be disabled. The point is no longer in the menu. Is that a mistake or norma...

329 Views

0 replies

1 likes

  • 329 Views
  • 0 replies
  • 1 likes

Spotify works badly in 4g

PlanPremium for familyCountry ItalyOperating System(Android Pie) My Question or IssueIt's been a long time since I have this problem on any android device I use. When I use wifi connection spotify works fine but, when the wifi is disable and I use th...

Casual Listener

Plan Premium for family Country  Italy Operating System (Android Pie)   My Question or Issue It's been a long time since I have this problem on any android device I use. When I use ...

lordthefrank-it

Casual Listener

444 Views

2 replies

0 likes

  • 444 Views
  • 2 replies
  • 0 likes