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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118831 Views

27 replies

4 likes

  • 118831 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239743 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239743 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600620 Views

79 replies

3 likes

  • 600620 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493048 Views

581 replies

42 likes

Account
Free
  • 493048 Views
  • 581 replies
  • 42 likes

Chromecast won't connect

Never had problems over the last couple years. Android on galaxy s8+. When I try to connect to the Chromecast in my wife's living room, it shows up and I select it, the tv shows the spotify logo for about 30 seconds then exits. Factory reset phone, f...

Casual Listener

Never had problems over the last couple years. Android on galaxy s8+.  When I try to connect to the Chromecast in my wife's living room, it shows up and I select it, the tv shows the spotify log...

Silva579

Casual Listener

1043 Views

1 replies

0 likes

  • 1043 Views
  • 1 replies
  • 0 likes

Latest Update - Boot loops, song pauses, crashing

After the last update the app has become unusable. It's constantly stuck in the loading screen and when it does load the songs constantly stop intermittently. The app also crashes if I try to access the settings menu. I have tried everything includin...

Casual Listener

After the last update the app has become unusable. It's constantly stuck in the loading screen and when it does load the songs constantly stop intermittently. The app also crashes if I try to access ...

Hkuspc40

Casual Listener

1250 Views

1 replies

1 likes

  • 1250 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Gapless Playback

Gapless playback is turned off, however every song skips the gap of music without words and wow is it ever irritating. I have to close the app and force stop it before it goes back to normal, but then after a few songs, starts to slowly turn gapless ...

Casual Listener

Gapless playback is turned off, however every song skips the gap of music without words and wow is it ever irritating. I have to close the app and force stop it before it goes back to normal, but the...

SevenT

Casual Listener

26187 Views

3 replies

2 likes

  • 26187 Views
  • 3 replies
  • 2 likes

Spotify Playlist starting with car bluetooth-connection

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid My Question or IssueHello, my problem is that my spotify playlist is not starting when the phone is connected with my car. (only when I start the connection again within some minutes, w...

Newbie

Plan Premium Country Germany Device Huawei P20 Operating System Android    My Question or Issue Hello, my problem is that my spotify playlist is not starting when the phone is con...

616 Views

0 replies

0 likes

  • 616 Views
  • 0 replies
  • 0 likes

Freezing when premium ad starts

PlanFreeCountryukDevicekindle fire and pcOperating SystemAndroid and windows My Question or IssueSpotify stream OK until the ad for premium comes up. It then freezes and can only be cleared by total reboot. Tried clearing cache, tried clean re-instal...

Newbie

Plan Free Country uk Device kindle fire and pc Operating System Android and windows   My Question or Issue Spotify stream OK until the ad for premium comes up. It then freezes and can ...

534 Views

0 replies

0 likes

  • 534 Views
  • 0 replies
  • 0 likes

Shuffle repeat song in sequence twice

PlanPremium CountryBrazil DeviceZenfone 2 (Android 6) My Question or IssueIts something thats happining with an anoying frequence. Sometimes, when the app is with shuffle/random enabled, the songs repeat 1 time before go to another song. Lets say i g...

Newbie

Plan Premium   Country Brazil   Device Zenfone 2 (Android 6)   My Question or Issue Its something thats happining with an anoying frequence.   Sometimes, when the app ...

642 Views

0 replies

1 likes

  • 642 Views
  • 0 replies
  • 1 likes

Podcast Episode Won't Load

I follow multiple podcasts and have run into this issue many times. I select a certain episode, the app will try to load it, and then skip to the next one. Sometimes the episode is downloaded, sometimes not. I have tried listening to other episodes a...

Newbie

I follow multiple podcasts and have run into this issue many times. I select a certain episode, the app will try to load it, and then skip to the next one. Sometimes the episode is downloaded, someti...

1489 Views

0 replies

1 likes

  • 1489 Views
  • 0 replies
  • 1 likes

Same song plays twice in shuffle

PlanPremiumCountryNorwayDeviceNokia 7 PlusOperating SystemAndroid Pie My Question or IssueThere seems to be a problem with songs doubeling up in the queue when in shuffle play.They only play twice when skipping the track. Scratch that, they play twic...

Newbie

Plan Premium Country Norway Device Nokia 7 Plus Operating System Android Pie   My Question or Issue There seems to be a problem with songs doubeling up in the queue when in shuffle pla...

708 Views

0 replies

0 likes

  • 708 Views
  • 0 replies
  • 0 likes

Many Episodes of Podcast are not playable

PlanPremiumCountryGermany DeviceHuawei P20 proOperating SystemAndroid 9 My Question or IssueThe Podcast Episodes of "Fest & Flauschig" from release date 6 July 2016 to 21 January 2018 are not playable! The Episodes before and after this period work f...

Casual Listener

Plan Premium Country Germany  Device Huawei P20 pro Operating System Android 9   My Question or Issue The Podcast Episodes of "Fest & Flauschig" from release date 6 July 2016 ...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Some songs cannot be shared on Stories

PlanPremiumCountryBrazilDeviceGalaxy S10Operating SystemAndroid 9 (Pie) There are some songs that i´m not being able to share on Instagram Stories. For example, Gris Original Game Soundtrack. None of the songs can be shared to stories. I mean, the op...

Casual Listener

Plan Premium Country Brazil Device Galaxy S10 Operating System Android 9 (Pie)   There are some songs that i´m not being able to share on Instagram Stories. For example, Gris Original G...

Peter

Spotify Legend

1338 Views

6 replies

0 likes

  • 1338 Views
  • 6 replies
  • 0 likes

Download is not working

PlanPremiumCountryGermanyDeviceHuawei p20 pro / Samsung TabOperating SystemAndroid 9 My Question or IssueHi. I use Spotify Premium on 2 Android devices. I can't download any songs to either of those. App says I have to many songs downloaded. But I ha...

Newbie

Plan Premium Country Germany Device Huawei p20 pro / Samsung Tab Operating System Android 9   My Question or Issue Hi. I use Spotify Premium on 2 Android devices. I can't download any ...

618 Views

0 replies

0 likes

  • 618 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast Audio has no connection, Spotify server down

PlanPremiumCountryThe Netherlands DeviceChromecast Audio Operating SystemAndroid 9 My Question or IssueSince about 6 pm CET my Chromecast Audio cannot connect to the Spotify server. This has happened before a couple of months ago, the problem was wit...

Gig Goer

Plan Premium Country The Netherlands  Device Chromecast Audio  Operating System Android 9   My Question or Issue Since about 6 pm CET my Chromecast Audio cannot connect to th...

Rick_Blaine99

Gig Goer

1320 Views

2 replies

0 likes

Chromecast Audio Connection down
  • 1320 Views
  • 2 replies
  • 0 likes

I can't see album cover when I'm on cellular data

None of the below information is required. HoPlanPremiumCountryEl SalvadorDeviceHuawei Nexus 6POperating SystemAndroid 8.1.0 My Question or IssueI cannot see the album covers when I'm using cellular data, however I can see all of them over wifi. I ha...

Casual Listener

None of the below information is required. Ho Plan Premium Country El Salvador Device Huawei Nexus 6P Operating System Android 8.1.0   My Question or Issue I cannot see the album cove...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

No new albums or singles

PlanPremiumCountryPolandDevices8Operating System(android My Question or IssueSpotify is NOT giving me what I want. In the new albums and singles, I'm lucky if I get 5 songs or just really obscure albums which I care nothing about. Recently however, I...

Casual Listener

Plan Premium Country Poland Device s8 Operating System (android   My Question or Issue Spotify is NOT giving me what I want. In the new albums and singles, I'm lucky if I get 5 songs o...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Galaxy S9 music cuts in and out repeatedly. Factory reset didn't work.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

854 Views

0 replies

1 likes

Freezing
music cutting out
s9
SPINING CIRCLE
  • 854 Views
  • 0 replies
  • 1 likes

Solved!! Playlists I'm following

An my android app, how do I view the Spotify created playlists I'm following?PlanPremiumCountryu.s.Devices10Operating Systemandroid 9 My Question or Issue

Roadie

An my android app, how do I view the Spotify created playlists I'm following? Plan Premium Country u.s. Device s10 Operating System android 9   My Question or Issue  

Karaptian

Roadie

1185 Views

2 replies

0 likes

  • 1185 Views
  • 2 replies
  • 0 likes

Phone Restart Android Storage is SD CARD

PlanPremiumCountryAustraliaDeviceSamsung S8Operating SystemAndroid Pie 9.0 My Question or IssueI'm having issues with my Spotify;-; with storage, I have a SanDisk Extreme MicroSDXC 128GB A2 U3 V30 (bought the MicroSD card around Feb-March this year)T...

Regular

Plan Premium Country Australia Device Samsung S8 Operating System Android Pie 9.0   My Question or Issue I'm having issues with my Spotify;-; with storage, I have a SanDisk Extreme Mic...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Can't play songs and the app is very slow

PlanFamily PremiumCountryUnited Kingdom DeviceSamsung Galaxy 8 Plus Operating SystemAndroid 9 My Question or IssueThere are time that I can't play music its very slow on loading music to play and the app is very slow when changing music or trying to ...

Casual Listener

Plan Family Premium Country United Kingdom  Device Samsung Galaxy 8 Plus  Operating System Android 9   My Question or Issue There are time that I can't play music its very sl...

Ichigo01

Casual Listener

853 Views

2 replies

1 likes

  • 853 Views
  • 2 replies
  • 1 likes

colored Notifications

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueMy spotify notifications are colored to the album. I dont really like this. is there any way to turn this off? Like turn it to white or black?

Casual Listener

Plan Premium Country Norway Device Samsung Galaxy 9 Operating System Android Pie    My Question or Issue My spotify notifications are colored to the album. I dont really like this...

joe_duffy_

Casual Listener

904 Views

1 replies

0 likes

  • 904 Views
  • 1 replies
  • 0 likes

New idea ( BIG RANDOM BUTTON) ( THE GREEN BUTTON )

i have an idea to improve spotify.Too much people still only listen his music. I want all spotify users can be use the Big Button. When you use it, you have 1 chance on 30 millions to listen your favorite song; But with that you will win culture and ...

Newbie

i have an idea to improve spotify. Too much people still only listen his music. I want all spotify users can be use the Big Button. When you use it, you have 1 chance on 30 millions to listen your f...

521 Views

0 replies

1 likes

  • 521 Views
  • 0 replies
  • 1 likes