Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

399409 Views

548 replies

35 likes

Account
Free
  • 399409 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8577 Views

0 replies

7 likes

  • 8577 Views
  • 0 replies
  • 7 likes

Samsung Gear App and this website fail

https://www.twitlonger.com/show/n_1sqsbou My Question or Issue: read the link and see the attached pics

Newbie

https://www.twitlonger.com/show/n_1sqsbou   My Question or Issue: read the link and see the attached pics  

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes

Autoplay turning off

I'm having an issue work autoplay shutting itself off. I'll turn it on in the settings and I can exit my settings, go back into it and it'll be turned off. I love autoplay so much and since I updated to the latest version off the app, it went stay on...

Newbie

I'm having an issue work autoplay shutting itself off. I'll turn it on in the settings and I can exit my settings, go back into it and it'll be turned off. I love autoplay so much and since I updated...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes

App not available in my country but should be

My plan is Premium, I'm located in Poland but Google Play says that app not available in my country, even though I have a Polish credit card attached to me Google Pay account, and this same credit card in my Spotify account. I have Xiaomi Mi A2 Lite,...

Newbie

My plan is Premium, I'm located in Poland but Google Play says that app not available in my country, even though I have a Polish credit card attached to me Google Pay account, and this same credit ca...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Songs do not appear

PlanPremiumCountryBrazilDeviceMotorola G5Operating SystemAndroid 8.1.0 My Question or IssueSome artists I usually listen to have more than 100 songs saved in my account. When I open the page of saved songs (downloaded or not downloaded) of these arti...

Newbie

Plan Premium Country Brazil Device Motorola G5 Operating System Android 8.1.0   My Question or Issue Some artists I usually listen to have more than 100 songs saved in my account. When...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Can't rewind or fast-foward in Android app.

PlanFree/PremiumUnited States DeviceSamsung Galaxy s10eOperating SystemAndroid 9 I just moved from an iPhone to a Samsung Galaxy s10e, and I can't figure out how to rewind and fast-foward a track in the Android Spotify app. On the iPhone I just had t...

Newbie

Plan Free/Premium United States   Device Samsung Galaxy s10e Operating System Android 9   I just moved from an iPhone to a Samsung Galaxy s10e, and I can't figure out how to rewi...

622 Views

0 replies

0 likes

  • 622 Views
  • 0 replies
  • 0 likes

Can Not Play Selected Song, Only Shuffle But In Google Pixel Can Selected

PlanFreeCountryIndonesia DeviceGoogle Pixel 3 and SamsungGalaxy 9Operating SystemAndroid My Question or IssueI have 2 device different that is Google Pixel 3 and Samsung S9, but when i play spotify on Google Pixel 3, i can select any song without shu...

Newbie

Plan Free Country Indonesia   Device Google Pixel 3 and SamsungGalaxy 9 Operating System Android   My Question or Issue I have 2 device different that is Google Pixel 3 and Samsu...

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Podcast list is broken

PlanPremiumCountryCanadaDevicePixel 2Operating SystemAndroid P My Question or IssueSince the latest update, the podcast list is broken. It used to be very smart and show me exactly where I was. Now I only have the option to sort by unplayed or the ot...

Regular

  Plan Premium Country Canada Device Pixel 2 Operating System Android P   My Question or Issue Since the latest update, the podcast list is broken. It used to be very smart and s...

bbbbarryc

Regular

2168 Views

3 replies

2 likes

  • 2168 Views
  • 3 replies
  • 2 likes

Hide artist option missing in premium account

PlanPremiumCountryAustraliaDeviceOppo IssueI've recently upgraded to premium and have noticed that my ability to hide an artist has disappeared. I currently have the latest update. I've uninstall and reinstalled the app. I've checked on my friend's p...

Newbie

Plan Premium Country Australia Device Oppo   Issue I've recently upgraded to premium and have noticed that my ability to hide an artist has disappeared. I currently have the latest upd...

588 Views

0 replies

0 likes

hide artist
  • 588 Views
  • 0 replies
  • 0 likes

Spotify not loading music using cellular option

PlanPremium on Galaxy Watch My Question or IssueIm trying to play music on my galaxy watch using the cellular data but the playlist ar not loading up even tho I have a signal

Newbie

Plan Premium on Galaxy Watch   My Question or Issue Im trying to play music on my galaxy watch using the cellular data but the playlist ar not loading up even tho I have a signal

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Superuser Contribution Daily Mixes disappeared

Plan: PremiumCountry: India Device: OnePlus 5Operating System: Android 9 My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something I really really liked and got a premium subscription soon after. As soon as I...

Casual Listener

Plan: Premium Country: India   Device: OnePlus 5 Operating System: Android 9   My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something...

kennyboy6

Casual Listener

1338 Views

3 replies

0 likes

  • 1338 Views
  • 3 replies
  • 0 likes

I can't see Spotify in my lock screen

In my Huawei GR5 I can't see the Spotify widget in my lock screen so I have to unlock my cellphone to change the song.What should I do?

Newbie

In my Huawei GR5 I can't see the Spotify widget in my lock screen so I have to unlock my cellphone to change the song. What should I do?  

470 Views

0 replies

1 likes

  • 470 Views
  • 0 replies
  • 1 likes

Spotify loses downloads

PlanPremiumDeviceSamsung Galaxy A8Operating SystemAndroid 8 My Question or IssueI lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music was stored on an SD-card. What happened was that the SD-card was not reco...

Casual Listener

Plan Premium Device Samsung Galaxy A8 Operating System Android 8   My Question or Issue I lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music w...

751 Views

0 replies

0 likes

Android 8
Anti-piracy
lost downloads
Lost Offline Songs
sd card
  • 751 Views
  • 0 replies
  • 0 likes

Downloaded songs won't load in the app but they're in the phone

PlanPremiumCountryPortugalMy Question or IssueMy downloaded songs stopped working even though there was a "downloaded" icon under the playlist name. I haven't been on the internet all day and still said that I had to download the songs by going onlin...

Newbie

Plan Premium Country Portugal My Question or Issue My downloaded songs stopped working even though there was a "downloaded" icon under the playlist name. I haven't been on the internet all day a...

581 Views

0 replies

0 likes

  • 581 Views
  • 0 replies
  • 0 likes

How to un-dislike a song

PlanFree/PremiumCountryUSDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs the title says, how to un-dislike a song? Is this still not a feature?If you go to like it and accidentally hit the dislike button, i...

Newbie

  Plan Free/Premium Country US Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As the title says, how to un-dislike a song? Is...

740 Views

0 replies

3 likes

  • 740 Views
  • 0 replies
  • 3 likes

Spotify Search bar, doesn't work

PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid 7.0My Question or IssueSo exactly, my search bar doesn't work, when i press it, it says "Oops something went wrong, please try again." Tried to reinstall it, cleared cache but tha...

Visitor

Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android 7.0 My Question or Issue So exactly, my search bar doesn't work, when i press it, it says "Oops something went w...

Bittencourt

Spotify Star

1431 Views

6 replies

0 likes

  • 1431 Views
  • 6 replies
  • 0 likes

music stops playing when i lock the screen

When i lock the screen on my s10 device music stops playing after a couple seconds.But it doesnt shows the music is stopped when i open the screen and keeps playing. I tried rebooting but it didnt help. can anybody help with my issue ?

Newbie

When i lock the screen on my s10 device music stops playing after a couple seconds. But it doesnt shows the music is stopped when i  open the screen and keeps playing.  I tried rebooting ...

463 Views

0 replies

0 likes

  • 463 Views
  • 0 replies
  • 0 likes

Data connection and offline download

PlanPremiumCountryItalyDeviceHuawei P9 liteOperatingAndroidMy Question or IssueHi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using data connection to listen these offline songs, i'm still consuming data...

Regular

Plan Premium Country Italy Device Huawei P9 lite Operating Android My Question or Issue Hi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using da...

611 Views

0 replies

0 likes

  • 611 Views
  • 0 replies
  • 0 likes

Playlist will only refresh online

Hi theresorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all downloaded offline:playlist 1: 114 songsplaylist 2: ...

Casual Listener

Hi there sorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all...

gimble61

Casual Listener

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

Can't find the equalizer

PlanPremiumCountryItalyDevice(Huawei Mate10 light)Operating System(Android) My Question or IssueI have app version 8.5.1.734 on my device and I can't find the equalizer under Settings -> Music Quality.Why? Is it elsewhere in my version?

Casual Listener

Plan Premium Country Italy Device (Huawei Mate10 light) Operating System (Android)   My Question or Issue I have app version 8.5.1.734 on my device and I can't find the equalizer under...

557 Views

0 replies

0 likes

  • 557 Views
  • 0 replies
  • 0 likes

Samsung s10 Issues?

PlanPremiumCountryUKDeviceSamsung s10+Operating SystemAndroid P My Question or IssueIs there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (1 for definite) 1: Once the app is Opened, it stays awake and drains battery...

Regular

Plan Premium Country UK Device Samsung s10+ Operating System Android P   My Question or Issue Is there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (...

KARISTO

Casual Listener

8234 Views

25 replies

3 likes

  • 8234 Views
  • 25 replies
  • 3 likes