Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5531 Views

0 replies

7 likes

  • 5531 Views
  • 0 replies
  • 7 likes

Os menus da bibliteca sumiram

PlanPremiumCountry BrasilDeviceZenfone3 Operating SystemAndroid Oreo My Question or Issue Minha biblioteca foi substituída por um menu diferente, outras pessoas continuam com o menu antigo onde apareciam as opções de musicas, artistas e tal, mas o me...

Visitor

Plan Premium Country  Brasil Device Zenfone3  Operating System Android Oreo   My Question or Issue  Minha biblioteca foi substituída por um menu diferente, outras p...

lucasfrizon

Visitor

793 Views

1 replies

1 likes

  • 793 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution New update deleted most useful feature of Android app - browsing saved tracks by Artists

This is concerning premium users mostly, however I am sure that there are free users that relied on this feature too. Alongside the new update, which changed the library UI in Android app, one of the most useful features disappeared: browsing saved s...

Casual Listener

This is concerning premium users mostly, however I am sure that there are free users that relied on this feature too.    Alongside the new update, which changed the library UI in Android ...

Guido

Spotify Legend

21374 Views

123 replies

166 likes

  • 21374 Views
  • 123 replies
  • 166 likes

New UI, Songs don´t play, Downloads missing, etc., etc., etc.

PlanFree/PremiumCountryGermanyDeviceHuawai P10 LiteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Soooo,Since I re-started my phone, Spotify doesn´t work anymore - or rather, nothing ON spotify works anymore.The UI is co...

Newbie

Plan Free/Premium Country Germany Device Huawai P10 Lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Soooo, Since I re-started my phon...

542 Views

0 replies

0 likes

  • 542 Views
  • 0 replies
  • 0 likes

MOVER MUSICA

Tengo un j7 e probado todas las soluciones que aparecen en esta pagina sin ninguna solucion posible, borre cache borre DATOS, desinstale spotify, trate de moverlo y nada al rato vuelve a la memoria de mi celular mi memoria SD esta bien porque tengo o...

Casual Listener

Tengo un j7 e probado todas las soluciones que aparecen en esta pagina sin ninguna  solucion posible, borre cache borre DATOS, desinstale spotify, trate de moverlo y nada al rato vuelve a la mem...

403 Views

0 replies

1 likes

  • 403 Views
  • 0 replies
  • 1 likes

Solved!! My library only has playlists and albums and looks different to what it should

PhoneSamsung S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue Please help

Regular

Phone Samsung S7 Edge Operating System Android 8.0.0   My Question or Issue  Please help

geraltofrivia78

Newbie

9989 Views

16 replies

11 likes

Android 8
phone
Samsung Galaxy S7 Edge
  • 9989 Views
  • 16 replies
  • 11 likes

Sudden UI change

PlanPremiumCountry United StatesDeviceNokia 6.1Operating System9 My Question or IssueI just recently started using spotify, and upon first usage, it had the traditonal UI Iwas accustomed to, from past accounts, and I began downloading songs to add to...

Visitor

  Plan Premium Country  United States Device Nokia 6.1 Operating System 9   My Question or Issue I just recently started using spotify, and upon first usage, it had the trad...

arándano

Visitor

3043 Views

4 replies

8 likes

  • 3043 Views
  • 4 replies
  • 8 likes

Bluetooth headset controls not working

I'm using a Premium account in India. I'm using a Oneplus 6T and my JBL Bluetooth music playback controls aren't working on the app. I tried on other apps and there's no problem with the headset or the phone. It's just Spotify. Help on the same.

Newbie

I'm using a Premium account in India. I'm using a Oneplus 6T and my JBL Bluetooth music playback controls aren't working on the app. I tried on other apps and there's no problem with the headset or t...

Darevas

Newbie

833 Views

1 replies

2 likes

bluetooth
bug
india
playback
Premium
  • 833 Views
  • 1 replies
  • 2 likes

Adverts Every 5 Minutes

PlanFree/Premium Does anyone else have this issue? I am getting adverts every five minutes not every half an hour. Not touching the app at all and just letting it run. It is ridiculous.

Casual Listener

Plan Free/Premium   Does anyone else have this issue? I am getting adverts every five minutes not every half an hour. Not touching the app at all and just letting it run. It is ridiculous.&nb...

kanyethough

Visitor

2823 Views

5 replies

1 likes

  • 2823 Views
  • 5 replies
  • 1 likes

artists missing from library

PlanPremiumDevicexiaomi My Question or Issue Hi.most of my artists have dissaeared from my library, yet, the songs and albums are still there.it seems like i can no longer see in the "artists" category all the artists i have save songs by, but only t...

Casual Listener

Plan Premium Device xiaomi  My Question or Issue  Hi. most of my artists have dissaeared from my library, yet, the songs and albums are still there. it seems like i can no longer see...

jrbolkesjo

Newbie

7023 Views

13 replies

27 likes

  • 7023 Views
  • 13 replies
  • 27 likes

Saved songs not shown in albums tab?

After the new update Spotify only show albums I entierly saved. But sometimes I just like 1 or 2 songs from an album so I just save them but now they are not shown anymore in my albums tab. Do I really have to search through my playlists to find thos...

Newbie

After the new update Spotify only show albums I entierly saved. But sometimes I just like 1 or 2 songs from an album so I just save them but now they are not shown anymore in my albums tab. Do I real...

Mantisentil

Community Legend

1031 Views

2 replies

6 likes

  • 1031 Views
  • 2 replies
  • 6 likes

Cant log in and change password

Cant log in with facebook. It says something goes wrong. When i trying to change password, after pressing password change link in email, it says: link is too old.PlanFreeCountry Lithuania/ USADeviceSamsung S9+Operating SystemAndroid 9 My Question or ...

Newbie

Cant log in with facebook. It says something goes wrong. When i trying to change password, after pressing password change link in email, it says: link is too old. Plan Free Country  Lithuani...

Mantisentil

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Playlist displaying wrong order

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy S8, Macbook Pro late 2014)Operating System(Android 8.0.0, MacOS on the laptop) My Question or Issue I have been frustrated the last few days with saving playlist details and rearraging the order of...

Casual Listener

Plan Premium Country United States Device (Samsung Galaxy S8, Macbook Pro late 2014) Operating System (Android 8.0.0, MacOS on the laptop)   My Question or Issue  I have been frus...

karlerikson

Casual Listener

1005 Views

1 replies

0 likes

Playlists
  • 1005 Views
  • 1 replies
  • 0 likes

Why harvard dropout not available in india , only one lil pump song is available

PlanFreeCountryIndia DeviceONEPLUS 6Operating SystemAndroiD PIE My Question or IssueWHY ONLY ONE SONG OF LIL PUMP IS AVAILABLE IN SPOTIFY INDIA VERSION WHERE IS THE HARVARD DROPOUT AND OTHER LIL PUMP SONGS

Newbie

Plan Free Country India   Device ONEPLUS 6 Operating System AndroiD PIE   My Question or Issue WHY ONLY ONE SONG OF LIL PUMP IS AVAILABLE IN SPOTIFY INDIA VERSION WHERE IS THE HA...

Mantisentil

Community Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mixes disappeared

Plan: PremiumCountry: India Device: OnePlus 5Operating System: Android 9 My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something I really really liked and got a premium subscription soon after. As soon as I...

Casual Listener

Plan: Premium Country: India   Device: OnePlus 5 Operating System: Android 9   My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something...

kennyboy6

Casual Listener

1202 Views

3 replies

0 likes

  • 1202 Views
  • 3 replies
  • 0 likes

Favourite songs not showing in library

PlanFreeCountry WalesDeviceHonor 9Operating SystemAndroid My Question or Issue I've just noticed since I've canceled my premium account that some songs I have favorited (heart symbol) , are not in my favourite library, I've uninstalled and reinstalle...

Casual Listener

  Plan Free Country  Wales Device Honor 9 Operating System Android   My Question or Issue  I've just noticed since I've canceled my premium account that some songs I ha...

Spannerj360

Casual Listener

1862 Views

2 replies

0 likes

  • 1862 Views
  • 2 replies
  • 0 likes

There is a problem with skipping musics

When I click my headphones' skipper Spotify sometimes does not respond does not change music. Sometimes replays again same music.PlanPremiumCountry TurkeyDeviceSamsung j7 proOperating SystemAndroid My Question or Issue

Regular

When I click my headphones' skipper Spotify sometimes does not respond does not change music. Sometimes replays again same music. Plan Premium Country  Turkey Device Samsung j7 pro Operat...

MelihCanYoldaş

Regular

544 Views

2 replies

1 likes

  • 544 Views
  • 2 replies
  • 1 likes

Repeat button not available

I cant locate the repeat or shuffle buttons on my Spotify free account. I am on Android and reside in India.PlanFreeCountry IndiaDeviceSamsungOperating SystemAndroid My Question or Issue Cant locate repeat or shuffle buttons and yes, I have checked t...

Casual Listener

I cant locate the repeat or shuffle buttons on my Spotify free account. I am on Android and reside in India. Plan Free Country  India Device Samsung Operating System Android   My ...

Spooner82

Regular

800 Views

5 replies

0 likes

  • 800 Views
  • 5 replies
  • 0 likes

How to share music to Instagram

PlanPremiumCountryThailand DeviceOppo F9Operating SystemAndroid 8.1, ColorOS v5.2 My Question or Issue I can't share music to Instagram. I've tried every way but it can't. If anyone knows about this, please tell me.

Newbie

Plan Premium Country Thailand   Device Oppo F9 Operating System Android 8.1, ColorOS v5.2   My Question or Issue  I can't share music to Instagram. I've tried every way but ...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Spotify platforms not syncing liked songs

PlanPremium/FamilyCountryCanadaDeviceSamsung Galaxy S8, PCOperating SystemAndroid 8.0, Windows 7, Windows 10 My Question or Issue The issue happens occasionally where a song is saved via the "+" symbol to the PC Spotify app (or the Android Spotify ap...

Regular

Plan Premium/Family Country Canada Device Samsung Galaxy S8, PC Operating System Android 8.0, Windows 7, Windows 10   My Question or Issue  The issue happens occasionally whe...

Loxer

Community Legend

46633 Views

2 replies

31 likes

Songs missing
  • 46633 Views
  • 2 replies
  • 31 likes

Can't use bluetooth controls

The bluetooth controls won't work anymore (can't skip songs).I have to open the app on my phone ( galaxy s9 ) to manually hit " skip ". I had to stop using Spotify in my car.Also, can't skip songs on my phone lock screen. The app crash all the time i...

Casual Listener

  The bluetooth controls won't work anymore (can't skip songs). I have to open the app on my phone ( galaxy s9 ) to manually hit " skip ". I had to stop using Spotify in my car. Als...

user-removed

Not applicable

8272 Views

15 replies

19 likes

  • 8272 Views
  • 15 replies
  • 19 likes