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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118825 Views

27 replies

4 likes

  • 118825 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239727 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239727 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600590 Views

79 replies

3 likes

  • 600590 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493037 Views

581 replies

42 likes

Account
Free
  • 493037 Views
  • 581 replies
  • 42 likes

Superuser Contribution Music stops when screen is closed/locked

I don't know when it started, but it's gotta be since a recent update. Every time i close my screen to put my cell in my pocket, spotify stops. I have to press resume every time, then it stops again. It even stops and put the song at it's beginning a...

Newbie

I don't know when it started, but it's gotta be since a recent update. Every time i close my screen to put my cell in my pocket, spotify stops. I have to press resume every time, then it stops again....

user-removed

Not applicable

1129 Views

1 replies

2 likes

  • 1129 Views
  • 1 replies
  • 2 likes

Superuser Contribution Repeat Issue

Alright so I've been looking through old posts, but I'm still having a serious issue with repeating a song on Spotify, both my Galaxy S10e and my MacBook Air. I've tried it all- clicking the repeat button once, and then twice so it has the little num...

Newbie

Alright so I've been looking through old posts, but I'm still having a serious issue with repeating a song on Spotify, both my Galaxy S10e and my MacBook Air.   I've tried it all- clicking the...

Peter

Spotify Legend

1145 Views

1 replies

0 likes

Android
Mac
repeat
  • 1145 Views
  • 1 replies
  • 0 likes

Can't use rewind in the lock screen.

PlanPremiumCountrySwedenDeviceSamsung Galaxy S10+Operating SystemAndroid Oreo, My Question or IssueHello!Recently i bough a new phone and one of the reasons was because of this issue. Let's say i'm listening to a song i like. I love repeating songs i...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy S10+ Operating System Android Oreo,   My Question or Issue Hello! Recently i bough a new phone and one of the reasons was becaus...

agungkun

Newbie

2257 Views

2 replies

2 likes

  • 2257 Views
  • 2 replies
  • 2 likes

Superuser Contribution Cannot play podcasts

PlanPremiumCountryUKDeviceSony Xperia XZ PremiumOperating SystemAndroid 9 My Question or IssueI am unable to play any podcasts on my phone.

Regular

Plan Premium Country UK Device Sony Xperia XZ Premium Operating System Android 9   My Question or Issue I am unable to play any podcasts on my phone.  

user-removed

Not applicable

1879 Views

3 replies

0 likes

  • 1879 Views
  • 3 replies
  • 0 likes

What does this icon mean??

I've only seen this icon in the album 'Heathers:The Musical'. But seriously what does it mean?

Newbie

I've only seen this icon in the album 'Heathers:The Musical'. But seriously what does it mean?

Bittencourt

Spotify Star

1263 Views

2 replies

0 likes

  • 1263 Views
  • 2 replies
  • 0 likes

Playback Issues - Note 8/Android 9

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Issue I am having faulty, not quite choppy playback issues. I listen to a song and while I do, the music faces a few milliseconds of a kind of pause. The player do...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy Note 8 Operating System Android 9     My Issue   I am having faulty, not quite choppy playback issues. I listen to ...

844 Views

0 replies

0 likes

  • 844 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Why my downladed songs disappeared every time I turn on my mobile?

PlanPremiumCountrySpainDeviceS8Operating SystemAndroid My Question or IssueHi everyone,Every time that I turn on my mobile phone all my songs start downloading again, I always saved them in my SD card. Maybe the problem is that my SD is not working w...

Casual Listener

  Plan Premium Country Spain Device S8 Operating System Android   My Question or Issue Hi everyone, Every time that I turn on my mobile phone all my songs start downloading agai...

GGuille

Casual Listener

1705 Views

5 replies

0 likes

  • 1705 Views
  • 5 replies
  • 0 likes

why can't I mute or use the "don't play this artist" function?

I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing phase? It was rolled out months ago. As a survivor...

Newbie

I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing...

895 Views

0 replies

0 likes

  • 895 Views
  • 0 replies
  • 0 likes

Locally Downloaded Songs become unavailable after period of time

Hi Community, So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable and I have to redownload them to my phone each time, does anyo...

Newbie

Hi Community,   So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable an...

725 Views

0 replies

0 likes

  • 725 Views
  • 0 replies
  • 0 likes

If no one can tell me how to stop the autplaying music "videos" I'm stopping my premium

None of the below information is required. However, the more you provide the easier it will be for us to try and helPlanPremiumDeviceSamsung Galaxy 8 They seriously aren't even videos, just awkward little loops that make me really not want to play ce...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and hel Plan Premium Device Samsung Galaxy 8   They seriously aren't even video...

656 Views

0 replies

0 likes

  • 656 Views
  • 0 replies
  • 0 likes

Still a terrible app - can't turn off behind the lyrics, can't shut off discovery or suggestions..

PlanPremiumCountryCanada DeviceSamsung A8Operating SystemAndroid Pie My Question or IssueListen up, Spotify - if there is a 'feature' in your app that a huge percentage of your community complains about, then that 'feature' should be OPTIONAL. I want...

Casual Listener

Plan Premium Country Canada   Device Samsung A8 Operating System Android Pie   My Question or Issue Listen up, Spotify - if there is a 'feature' in your app that a huge percentag...

Michielo

Casual Listener

1653 Views

3 replies

3 likes

  • 1653 Views
  • 3 replies
  • 3 likes

Superuser Contribution How do I enable Top Artists in Spotify for Android?

PlanPremiumCountryIndiaDeviceRedmi Note 5 ProOperating SystemAndroid OreoMy Question or IssueI recently have subscribed for a free premium trial for a month. I've been using Spotify for more than a couple months, yet I can't figure out how to enable ...

Casual Listener

Plan Premium Country India Device Redmi Note 5 Pro Operating System Android Oreo My Question or Issue I recently have subscribed for a free premium trial for a month. I've been using Spotify...

FrozenHearth

Casual Listener

1623 Views

2 replies

0 likes

  • 1623 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops playing

This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver option, optimize and battery saver is turned off for sp...

Newbie

This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver opti...

Guido

Spotify Legend

945 Views

1 replies

0 likes

  • 945 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesen't work

PlanPremiumCountryAustriaDeviceSamsung Galaxy S5)Operating System(Android) My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the three Icons on the bottom. But I can't do any things. And if I try to click o...

Casual Listener

Plan Premium Country Austria Device Samsung Galaxy S5) Operating System (Android)   My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the thr...

Katerina

Spotify Legend

1406 Views

5 replies

0 likes

  • 1406 Views
  • 5 replies
  • 0 likes

Superuser Contribution Latest Update is Slow and painful

PlanPremiumCountryUKDeviceSamsung S8, S10 - latest OS. My Question or IssueAs of the latest update the app has become unusable. It's slow to load, music playback cuts out, when opening menus it'll time out and say "please go online". This started on ...

Visitor

Plan Premium Country UK Device Samsung S8, S10 - latest OS.    My Question or Issue As of the latest update the app has become unusable. It's slow to load, music playback cuts out, ...

Guido

Spotify Legend

1247 Views

1 replies

2 likes

  • 1247 Views
  • 1 replies
  • 2 likes

Superuser Contribution App instability on Galaxy S9+

PlanPremiumCountryCanadaDeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueHaving a few issues. At random times the app will announce the music has stopped because the account is being used elsewhere. At times this has been true - I've bee...

Casual Listener

Plan Premium Country Canada Device Galaxy S9+ Operating System Android 9   My Question or Issue Having a few issues. At random times the app will announce the music has stopped because...

altonj37

Casual Listener

1218 Views

2 replies

0 likes

  • 1218 Views
  • 2 replies
  • 0 likes

"Heart" or "Like" option not working on Spotify Radio

I was listening to the Dance/Electronic radio and for some reason When i hit the heart option it gives me an error message and it says "Sorry, we can't improve your station right now. Try again later." I'm not sure if this is a software issue or if i...

Newbie

I was listening to the Dance/Electronic radio and for some reason When i hit the heart option it gives me an error message and it says "Sorry, we can't improve your station right now. Try again later...

928 Views

0 replies

4 likes

  • 928 Views
  • 0 replies
  • 4 likes

Playing songs in Release Radar and Mix of the Week

Plan: PremiumCountry: GermanyDevice: Moto G PlayOperating System: Android 7.1.1 Since the last update playing songs in those two playlists doesn't work properly any more. I click on the first song and instead another song further down the list starts...

Casual Listener

Plan: Premium Country: Germany Device: Moto G Play Operating System: Android 7.1.1   Since the last update playing songs in those two playlists doesn't work properly any more. I click on th...

639 Views

0 replies

0 likes

  • 639 Views
  • 0 replies
  • 0 likes

Spotify on Android crashes when accessing menu

PlanPremiumCountryPolandDeviceXiaomi Mi5Operating SystemAndroid Pie with LineageOS derivative My Question or IssueApp crashes when tapping menu button and system reports segmentation fault. It started when I reflashed OS, and I tried clearing app dat...

Newbie

  Plan Premium Country Poland Device Xiaomi Mi5 Operating System Android Pie with LineageOS derivative   My Question or Issue App crashes when tapping menu button and system repo...

727 Views

0 replies

1 likes

  • 727 Views
  • 0 replies
  • 1 likes