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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376867 Views

541 replies

34 likes

Account
Free
  • 376867 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7637 Views

0 replies

7 likes

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Samsung s10 Issues?

PlanPremiumCountryUKDeviceSamsung s10+Operating SystemAndroid P My Question or IssueIs there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (1 for definite) 1: Once the app is Opened, it stays awake and drains battery...

Regular

Plan Premium Country UK Device Samsung s10+ Operating System Android P   My Question or Issue Is there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (...

KARISTO

Casual Listener

7898 Views

25 replies

3 likes

  • 7898 Views
  • 25 replies
  • 3 likes

My app doesn't have a 'Song' menu

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy A5 Operating SystemAndroid My Question or IssueDownloaded Spotify this morning and was transfering all my music etc. over from my old music apps, when I realised that my app doesn't have a menu where ...

Newbie

Plan Premium Country New Zealand Device Samsung Galaxy A5  Operating System Android   My Question or Issue Downloaded Spotify this morning and was transfering all my music etc. ov...

Deadjim

Roadie

650 Views

1 replies

1 likes

  • 650 Views
  • 1 replies
  • 1 likes

Songs downloading again every restart at internal.

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A6Operating SystemAndroid Pie My Question or IssueAfter every restart, I think because of my SD card, Spotify has to download every song again, and I have to switch the storage option to SD card again...

Visitor

Plan Premium Country Philippines Device Samsung Galaxy A6 Operating System Android Pie   My Question or Issue After every restart, I think because of my SD card, Spotify has to downloa...

397 Views

0 replies

1 likes

  • 397 Views
  • 0 replies
  • 1 likes

Solved!! I can skip on another phone, but not on my new one.

PlanFreeCountrySaudi ArabiaDeviceSamsung J7 Prime (old), Huawei P30 Pro (new) Operating System(Android 7.0 and 9.0) My Question or IssueHello! I just wanted to ask how the skipping works, just wondering why I can skip songs on my old phone without Sp...

Casual Listener

  Plan Free Country Saudi Arabia Device Samsung J7 Prime (old), Huawei P30 Pro (new)  Operating System (Android 7.0 and 9.0)   My Question or Issue Hello! I just wanted to a...

leviE

Composer

968 Views

3 replies

0 likes

  • 968 Views
  • 3 replies
  • 0 likes

New update to My Library has ruined Spotify

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 8, PCOperating SystemAndroid Oreo, Windows 10 My issue is with the new Spotify update. I have close to the maximum amount of songs on a single device (about 3,200), all of them carefully sourced & selec...

Regular

Plan Premium Country Australia Device Samsung Galaxy 8, PC Operating System Android Oreo, Windows 10   My issue is with the new Spotify update. I have close to the maximum amount o...

meluco

Casual Listener

1913 Views

6 replies

11 likes

  • 1913 Views
  • 6 replies
  • 11 likes

Music stopping/app closing

PlanPremiumCountryArgentinaDeviceLG Q6 Operating SystemAndroid Nougat 7.1.1 La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif de un estado de WhatsApp, lo cual me parece raro porque los archivos gif no ti...

Newbie

Plan Premium Country Argentina Device LG Q6  Operating System Android Nougat 7.1.1   La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Local files for my android not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have a problem connecting my local files from my Windows computer to my Samsung galaxy 9. I create a folder and add it to my library and then check the box so...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have a problem connecting my local files from my Windows computer to my Samsung ga...

461 Views

0 replies

0 likes

  • 461 Views
  • 0 replies
  • 0 likes

Still Geoblocked (Réunion Island)

Hello, here is a few informations PlanFree (plan to premium soon)CountryFrance (Réunion island precisely)DeviceSamsung galaxy J2/S6Operating SystemAndroid GO 8.1 My Question or IssueYour services on Android aka Google play are still unavaible for Reu...

Casual Listener

Hello, here is a few informations   Plan Free (plan to premium soon) Country France (Réunion island precisely) Device Samsung galaxy J2/S6 Operating System Android GO 8.1   My Qu...

1191 Views

0 replies

0 likes

  • 1191 Views
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Spotify closing itself

Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to. PlanFreeCountryUSADeviceLG Stylo 4Operating SystemAn...

Newbie

Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to.&n...

622 Views

0 replies

0 likes

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  • 0 replies
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After every reboot a new login request

I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which did fix the problem for some people. I do not have...

Visitor

I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which...

user-removed

Not applicable

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Playlist skips to the beginning

I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist.This happens both on my Android phone and on my Windows...

Newbie

I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist. Th...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Solved!! Song I've never listened to is the only song that plays and can't be paused

PlanPremiumCountryIrelandDeviceSamsung Galaxy 9+My Question or IssueFirst Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue is wiped - and only that song plays. Tried skipping, moving to th...

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy 9+ My Question or Issue First Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue ...

Chandaler

Newbie

1324 Views

6 replies

1 likes

  • 1324 Views
  • 6 replies
  • 1 likes

Volume on spotify

Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. Turns out the EU implement volume restrictions, chan...

Newbie

Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. T...

443 Views

0 replies

0 likes

volume
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Snapchat "Play on Spotify" button does not work

PlanPremiumCountryU.s.DevicePixel 2Operating SystemAndroid 9 My Question or IssueWhen you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" button it does nothing no matter how many times you click the button! It's supp...

Newbie

Plan Premium Country U.s. Device Pixel 2 Operating System Android 9   My Question or Issue When you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" but...

1558 Views

0 replies

3 likes

  • 1558 Views
  • 0 replies
  • 3 likes

Notification

I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated it and made sure all app permissions and notificati...

Newbie

I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated ...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
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Superuser Contribution Reseting of storage device after restart.

PlanPremium FamilyCountryAccount is in Germany but im currently in New Zealand.DeviceSamsung Galaxy S8+Operating SystemAndroid 9 After restarting my phone spotify redownloads all the songs that i previously downloaded and rests my Storage device back...

Newbie

Plan Premium Family Country Account is in Germany but im currently in New Zealand. Device Samsung Galaxy S8+ Operating System Android 9   After restarting my phone spotify redownloads a...

Katerina

Spotify Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Stopping Music/Clear Now Playing

PlanPremiumCountryUnited StatesDeviceLG TributeOperating SystemAndroid-Exact OS is irrelevant, this is a GENERAL FUNCTIONALITY query. My Question or IssueHow do I fully stop a song that is playing? To be explicitly clear on my question, by "fully sto...

Newbie

Plan Premium Country United States Device LG Tribute Operating System Android-Exact OS is irrelevant, this is a GENERAL FUNCTIONALITY query.   My Question or Issue How do I fully stop ...

713 Views

0 replies

0 likes

  • 713 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play local files on my Android phone

PlanPremiumCountryCzech RepublicDeviceLG G6Operating SystemAndroid 8 My Question or IssueHello!I have a prob with all of my local files in my playlists, as they can't be played on my phone (they are all greyed out). Everything works perfectly fine on...

Casual Listener

Plan Premium Country Czech Republic Device LG G6 Operating System Android 8   My Question or Issue Hello! I have a prob with all of my local files in my playlists, as they can't be pl...

xmaroolax

Casual Listener

592 Views

2 replies

0 likes

  • 592 Views
  • 2 replies
  • 0 likes

Spotify Pauses after a few (random) songs - Samsung S9+

PlanPremiumCountryUSADeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (whatever is most current) My Question or IssueSpotify pauses and must push play after 1-5 songs (random but always happens). I have been searching the internet for weeks on a f...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android Oreo (whatever is most current)   My Question or Issue Spotify pauses and must push play after 1-5 songs...

audiom3

Casual Listener

599 Views

3 replies

0 likes

  • 599 Views
  • 3 replies
  • 0 likes