Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryPolandDeviceSony Xperia Z3Operating SystemAndroid 6.0.1 My Question or IssueI can't seem to be able to share a Spotify song to my Instagram story. After I click the share option, the only possible action with Instagram is to send it...
Plan Premium Country Poland Device Sony Xperia Z3 Operating System Android 6.0.1 My Question or Issue I can't seem to be able to share a Spotify song to my Instagram story. After I c...
Spotify Legend
1331 Views
2 replies
2 likes
PlanFamilyPremiumCountry DeviceAndroid My Question or IssueYesterday my Labory design suddenly changed. Now in Labory there are to topics Music and Podcasts. If I click on music there are the points: Playlist, album and artist. I tryed almost everyth...
Plan FamilyPremium Country Device Android My Question or Issue Yesterday my Labory design suddenly changed. Now in Labory there are to topics Music and Podcasts. If I clic...
Community Legend
442 Views
1 replies
0 likes
Monthly PlanPremiumPhilippines Huawei Nova 3i Do huawei devices have a its own spotify equalizer? I've been using a third party application for the equalizer and it usually crashes and I have to relaunch it over and over again. Is there a way to acti...
Monthly Plan Premium Philippines Huawei Nova 3i Do huawei devices have a its own spotify equalizer? I've been using a third party application for the equalizer and it usually cras...
1349 Views
0 replies
0 likes
Rather than the album art being displayed in a small box above the player keys, it dhoed up covering the entire screen like this (pic attached).
Rather than the album art being displayed in a small box above the player keys, it dhoed up covering the entire screen like this (pic attached).
1985 Views
0 replies
0 likes
PlanPremiumCountryU.S.DeviceSamsung Galaxy S6 My Question or IssueSpotify is pulling a snapchat. They went from one of my favorite apps to a steaming pile of garbage not worth paying for with this new update. Looks like I'll be finding another music ...
Plan Premium Country U.S. Device Samsung Galaxy S6 My Question or Issue Spotify is pulling a snapchat. They went from one of my favorite apps to a steaming pile of garbage not worth pa...
Regular
1099 Views
1 replies
0 likes
PlanGratisCountryMéxicoDeviceLenovo Tab 2 A7-30Operating SystemAndroid 4.4 KitKat Los archivos de música en mi dispositivo se reproducen a mayor velocidad (casi como un x2) cuando utilizo la función de importar música, el resto de la música suena bie...
Plan Gratis Country México Device Lenovo Tab 2 A7-30 Operating System Android 4.4 KitKat Los archivos de música en mi dispositivo se reproducen a mayor velocidad (casi como un x2) cua...
380 Views
0 replies
0 likes
PlanPremiumCountry Device Samsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
311 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 and PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueSince the latest update, I cannot look up saved songs by artist. Also, partial albums are gone from my albums list. I am a Premi...
Plan Premium Country United States Device Samsung Galaxy S7 and PC Operating System Android Oreo, Windows 10 My Question or Issue Since the latest update, I cannot look up saved song...
Newbie
3152 Views
9 replies
17 likes
Hey Everyone, everytime i open one particular podcast it starts me at the very first episode. And i have to scroll upwards to the newest one. This is really unconvinient as this podcast has over 160 episodes, so scrolling up takes quite a while.Is th...
Hey Everyone, everytime i open one particular podcast it starts me at the very first episode. And i have to scroll upwards to the newest one. This is really unconvinient as this podcast has ...
Newbie
3479 Views
7 replies
3 likes
PlanFamily premium CountryCanada DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy Spotify app suddenly changed the way it looks yesterday and it very frustrating. I can't listen to songs by artist or even see my downloaded so...
Plan Family premium Country Canada Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue My Spotify app suddenly changed the way it lo...
Casual Listener
1680 Views
4 replies
7 likes
⁷Recently, as of 3/4/19, I noticed that the user interface display on my Spotify mobile app changed for the worst. My playlists no longer indicate how many songs I have in each folder. This is horrible for me as I have OCD and have a ton of playlists...
⁷Recently, as of 3/4/19, I noticed that the user interface display on my Spotify mobile app changed for the worst. My playlists no longer indicate how many songs I have in each folder. This is horrib...
463 Views
0 replies
1 likes
PlanPremiumCountryUSADevice(Amazon Fire 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has stopped loading my playlists to my SD card.
Plan Premium Country USA Device (Amazon Fire 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify has stopped loading my playlists to my SD c...
261 Views
0 replies
0 likes
NotPlanPremiumCountryTunisiaDeviceNote 8Operating SystemAndroid 9 My Question or IssueHey community! After the pie update i just can't use the controls on the lock screen no more! It's buggy cause sometimes it works, but must of the times it doesn't....
NotPlan Premium Country Tunisia Device Note 8 Operating System Android 9 My Question or Issue Hey community! After the pie update i just can't use the controls on the lock screen no ...
Casual Listener
3145 Views
4 replies
1 likes
PlanPremiumCountryPolandDeviceLG G9Operating SystemAndroid Oreo My Question or IssueI know that the last update changed how saved songs work, but I don't think it works correctly on my phone. Saving an album does not add songs on it to my Favourites ...
Plan Premium Country Poland Device LG G9 Operating System Android Oreo My Question or Issue I know that the last update changed how saved songs work, but I don't think it works ...
368 Views
0 replies
1 likes
PlanPremiumCountryGermanyDeviceSamsung s8+Operating SystemLatest Android 9 My Question or Issue Hi , since the last Android update , the for/back button on Lockscreen Inst working same for Bluetooth controlls. Already tried reinstalling.Thanks in adv...
Plan Premium Country Germany Device Samsung s8+ Operating System Latest Android 9 My Question or Issue Hi , since the last Android update , the for/back button on Loc...
Community Legend
1683 Views
1 replies
1 likes
PlanPremiumCountryFranceDeviceHonor 9My Question or IssueSince the last update, I lost all my albums in my music, I just have something like 5 artist and 5 albums. This is a BIG problem for such an application that I use every day, several hours!
Plan Premium Country France Device Honor 9 My Question or Issue Since the last update, I lost all my albums in my music, I just have something like 5 artist and 5 albums. This is a BIG...
Community Legend
508 Views
1 replies
0 likes
PlanPremiumCountryMalaysia DeviceSamsung Galaxy S10 Plus Operating System Android 9.0 My Question or IssueEvery time I open Spotify I tried to back / Next / Pause / Resume always will crash showing Spotify isn't response, what happen on this issue ! ...
Plan Premium Country Malaysia Device Samsung Galaxy S10 Plus Operating System Android 9.0 My Question or Issue Every time I open Spotify I tried to back /...
Visitor
822 Views
1 replies
0 likes
I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select the device from discover devices. When I do get a ...
I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select...
1187 Views
0 replies
5 likes
Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app? PlanPremiumCountryUSDeviceSamsung J7 Star Operating SystemAndroid 8 My Question or Issue
Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app? Plan Premium Country US Device ...
Casual Listener
337 Views
1 replies
0 likes
PlanFreeCountryEgyptDeviceSamsung J5 PrimeOperating SystemI'm not exactly sure about the specs, but i guess all you have to know is it's Android My Question or Issue(Before writing this, I'm aware that i can not choose which songs to play in an album...
Plan Free Country Egypt Device Samsung J5 Prime Operating System I'm not exactly sure about the specs, but i guess all you have to know is it's Android My Question or Issue (Before w...
643 Views
0 replies
0 likes
