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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14688 Views
  • 54 replies
  • 17 likes
  • 14688 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864574 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864574 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23311 Views
  • 3 replies
  • 0 likes
  • 23311 Views
  • 3 replies
  • 0 likes

Albumliste von Artistenansicht verschwunden

PlanFree/PremiumCountry DeviceDiverse, Android 9Spotify version 8.4.88.150 Unter Android 9 werden in der Artistenansicht seit dem letzten Update keine Alben mehr angezeigt.Es ist nur Android 9 betroffen da dort ein neues Design angezeigt wird. Das ne...

  • Newbie
  • Plan Free/Premium Country   Device Diverse, Android 9 Spotify version 8.4.88.150   Unter Android 9 werden in der Artistenansicht  seit dem letzten Update keine Alben mehr angez...
  • 2075 Views
  • 0 replies
  • 0 likes
  • 2075 Views
  • 0 replies
  • 0 likes

App constantly changes my music quality...

PlanPremiumCountry USADeviceGoogle Pixel 3Operating SystemAndroid Pie (9), most current version My Question or IssueThe app keeps downgrading my music quality. I always keep it set to Very High and multiple times per week the app changes it back to t...

  • Newbie
  •   Plan Premium Country  USA Device Google Pixel 3 Operating System Android Pie (9), most current version   My Question or Issue The app keeps downgrading my music quality.&n...
  • dawidw
  • Newbie
  • 778 Views
  • 1 replies
  • 2 likes
  • 778 Views
  • 1 replies
  • 2 likes

[mobile] shuffle option missing on specific playlist.

PlanFreeCountry USADeviceGalaxy S6Operating SystemAndroid. My Question or Issue I have many playlists on my Spotify account, however, the one playlist that I listen to heavily, which is almost 3,000 songs, no longer has the option to shuffle the play...

  • Newbie
  •   Plan Free Country  USA Device Galaxy S6 Operating System Android.    My Question or Issue  I have many playlists on my Spotify account, however, the one playlist...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Notificación persistente "conectando a Spotify"

Desde hace una semana más o menos, cada 5 o 10 segundos me salta una notificación de Spotify que dice "Conectando a Spotify". La notificación dura unos segundos, pero como digo, vuelve a salir cada poco y no se puede remover a mano. He cerrado sesión...

  • Casual Listener
  • Desde hace una semana más o menos, cada 5 o 10 segundos me salta una notificación de Spotify que dice "Conectando a Spotify". La notificación dura unos segundos, pero como digo, vuelve a salir cada p...
  • DarkMefisto
  • Newbie
  • 3934 Views
  • 6 replies
  • 18 likes
  • 3934 Views
  • 6 replies
  • 18 likes

My library doesn't sync to my Android mobile phone

PlanPremiumCountry GermanyDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or Issue I added songs to my library from my computer. They synced on my iPad but not on my Android mobile phone. I have enough storage and tried to logout and lo...

  • Newbie
  • Plan Premium Country  Germany Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue  I added songs to my library from my computer. They synced on my iPa...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

No filter button to search playlist

I got note 9 I have re installed app but on my Playlist there is no filter section anymore how do I fix? I reinstalled app.

  • Regular
  • I got note 9 I have re installed app but on my Playlist there is no filter section anymore how do I fix? I reinstalled app.   
  • intaloemanoel
  • Newbie
  • 764 Views
  • 10 replies
  • 1 likes
  • 764 Views
  • 10 replies
  • 1 likes

Recently Played Artists Not Showing?

Hi there, I spent the day enjoying Spotify yesterday. Both on my phone and desktop, about 90% of that experience is absent from my Recently Played. I'm concerned that these plays aren't tracked/artists are not given credit for them. I notice this err...

  • Newbie
  • Hi there,   I spent the day enjoying Spotify yesterday. Both on my phone and desktop, about 90% of that experience is absent from my Recently Played. I'm concerned that these plays aren't trac...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Cannot start radio station. Please try again later

PlanPremiumCountryPortugalDevice(OnePlus One)Operating System(Android 6.0.1)Spotify 8.4.84.874 My Question or Issue When I try to start a song radio, it just gives me the pop-up with the above text "Cannot start radio station. Please try again later"...

  • Roadie
  •   Plan Premium Country Portugal Device (OnePlus One) Operating System (Android 6.0.1) Spotify 8.4.84.874     My Question or Issue  When I try to start a song radio, i...
  • Oh-well
  • Casual Listener
  • 2866 Views
  • 17 replies
  • 10 likes
  • 2866 Views
  • 17 replies
  • 10 likes

Artistas no se reproducen

PlanPremiumCountry ArgentinaDeviceMoto Z2 playOperating SystemAndroid My Question or Issue En específico la banda Babasónicos no se reproduce desde mi celular, en otros dispositivos si lo hace correctamente. No aparece ningún aviso, simplemente no se...

  • Newbie
  •   Plan Premium Country  Argentina Device Moto Z2 play Operating System Android  My Question or Issue  En específico la banda Babasónicos no se reproduce desde mi celular...
  • oburger04
  • Roadie
  • 1068 Views
  • 1 replies
  • 0 likes
  • 1068 Views
  • 1 replies
  • 0 likes

App crash

The app Crash after search Iván Ferreiro, select all EP, try to add some single to the queuePlanPremiumCountrySpainDeviceBqOperating System Android Oreo

  • Regular
  • The app Crash after search Iván Ferreiro, select all EP, try to add some single to the queue Plan Premium Country Spain Device Bq Operating System  Android Oreo  
  • Billy-J
  • Spotify Star
  • 460 Views
  • 5 replies
  • 1 likes
  • Crash
  • 460 Views
  • 5 replies
  • 1 likes

buzzing noise Android - FIXED!

Hi all, So many (including myself) have been suffering from a buzzing sound (or electronic bug) during playback in Android Devices. I use a Note5 (yes it is getting old), however I believe the issue is the same across multitude of devices.The reason ...

  • Newbie
  •   Hi all,   So many (including myself) have been suffering from a buzzing sound (or electronic bug) during playback in Android Devices.    I use a Note5 (yes it is getting ol...
  • 4749 Views
  • 0 replies
  • 1 likes
  • 4749 Views
  • 0 replies
  • 1 likes

Fixing radio

Where did the option to save radio stations go? I can only play new stations, not save or delete them to my own stations section. Help!

  • Newbie
  • Where did the option to save radio stations go? I can only play new stations, not save or delete them to my own stations section. Help! 
  • netomm
  • Newbie
  • 581 Views
  • 1 replies
  • 3 likes
  • Android
    Radio
  • 581 Views
  • 1 replies
  • 3 likes

specific albums dont play properly?

PremiumCountry CanadaDeviceLG Power x IIOperating Systemwhatever latest android OS My Question or Issue For some reason, J.Cole's album KOD and specific songs within don't play properly, some just break spotify and crash it, or just skip into the nex...

  • Newbie
  • Premium Country  Canada Device LG Power x II Operating System whatever latest android OS   My Question or Issue  For some reason, J.Cole's album KOD and specific songs within ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Unable to Create New Playlists on Android

For the past couple of months I've been difficulties creating new playlists. I'm able to make new playlists but once I close and reopen Spotify my new playlist disappears. I have now issue making playlists on my computer, just my mobile device (I use...

  • Newbie
  • For the past couple of months I've been difficulties creating new playlists. I'm able to make new playlists but once I close and reopen Spotify my new playlist disappears. I have now issue making pla...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

[Chromecast] App must be forced closed to find Chromecast

PlanPremiumCountrySwedenDeviceNexus 5XOperating SystemAndroid My Question or IssueSometimes my Chromecast devices are not shown in devices list when Spotify is opened. If I force close Spotify and restart the Chromecast is usually visible. I've had t...

  • Casual Listener
  • Plan Premium Country Sweden Device Nexus 5X Operating System Android   My Question or Issue Sometimes my Chromecast devices are not shown in devices list when Spotify is opened. If I f...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Only downloading a few of my songs

Hi, I'm in Australia on a premium plan. My phone is a Samsung Galaxy 7. I have a playlist of about 190 songs, which was successfully downloaded previously, however now only 10 of the songs are downloaded, and no matter what I do, it won't download an...

  • Newbie
  • Hi, I'm in Australia on a premium plan. My phone is a Samsung Galaxy 7.   I have a playlist of about 190 songs, which was successfully downloaded previously, however now only 10 of the songs a...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Spotify starting automatically

PlanPremiumCountry New ZealandDeviceAnyOperating SystemAndroid My Question or IssueNot a new issue, from reading the forums it's a widespread problem that's been unresolved for a long time.I want Spotify to start only when I start it. But it starts w...

  • Newbie
  • Plan Premium Country  New Zealand Device Any Operating System Android   My Question or Issue Not a new issue, from reading the forums it's a widespread problem that's been unresol...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Autoplay doesn't work only with car stereo

Autoplay always works when using the phone speaker, a Bluetooth speaker, Bluetooth headphones of 2 different brands and my Yamaha av receiver. But when I connect through my Bluetooth car stereo, a 2017 Toyota Yaris stereo, it stops at the end of albu...

  • Newbie
  • Autoplay always works when using the phone speaker, a Bluetooth speaker, Bluetooth headphones of 2 different brands and my Yamaha av receiver. But when I connect through my Bluetooth car stereo, a 20...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Thumbs Up/Thumbs Down Missing.

PlanPremiumOperating SystemAndroid Nougat My Question or Issue Hey guys. Its me or you can no longer Thumbs Up/Thumbs Down songs from song radio on android devices, because on desktop app you still can do it.

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  • Roadie
  • Plan Premium Operating System Android Nougat My Question or Issue  Hey guys. Its me or you can no longer Thumbs Up/Thumbs Down songs from song radio on android devices, because o...
  • Djmagnum
  • Newbie
  • 872 Views
  • 1 replies
  • 3 likes
  • 872 Views
  • 1 replies
  • 3 likes