Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Is there any way to see EVERY downloaded song? I only have a list of my "favourite songs", and by favourite songs I mean those songs where I pressed "Like". Is there a playlist of every downloaded song or Do I have to manually press "like" to every s...
Is there any way to see EVERY downloaded song? I only have a list of my "favourite songs", and by favourite songs I mean those songs where I pressed "Like". Is there a playlist of every downloaded so...
466 Views
0 replies
1 likes
PlanFreeCountryUSADevicePixel 2XLOperating SystemAndroid Version 9 My Question or IssueI have 2 issues really. I have reinstalled twice from Google Play with no success. Issues 1: Ads will not play and the app has to sit for about 10 minutes before i...
Plan Free Country USA Device Pixel 2XL Operating System Android Version 9 My Question or Issue I have 2 issues really. I have reinstalled twice from Google Play with no success. ...
819 Views
0 replies
0 likes
Hi guys, Since about one month i've got the problem, that if I go into the artist overview, select an artist to see the song list of this artist and start a song, then shut down my phone screen and turn it on again, instead of the songlist the green ...
Hi guys, Since about one month i've got the problem, that if I go into the artist overview, select an artist to see the song list of this artist and start a song, then shut down my phone scree...
676 Views
0 replies
1 likes
PlanPremiumCountryTurkeyOperating SystemAndroidMy Question or IssueBefore an update I downloaded about a week ago, when I went to "My Library" and clicked on an artist, for example John Mayer, I was able to see all of his songs that I downloaded as a...
Plan Premium Country Turkey Operating System Android My Question or Issue Before an update I downloaded about a week ago, when I went to "My Library" and clicked on an artist, for example John...
542 Views
0 replies
1 likes
Plan PremiumCountry US DeviceGoogle pixel 3 xlOperating SystemAndroid My Question or IssueI listen to Spotify all day at work and lately my playlist will get interrupted by some random video with no sound that freezes up the app forcing me to shut th...
Plan Premium Country US Device Google pixel 3 xl Operating System Android My Question or Issue I listen to Spotify all day at work and lately my playlist will get ...
331 Views
0 replies
0 likes
PlanPremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android Pie) My Question or Issue Lately my music has been stopping when I'm listening to music. It happens specially when my phone is locked. I don't know if this is something to do wi...
Plan Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android Pie) My Question or Issue Lately my music has been stopping when I'm listening to music. It ha...
Composer
3757 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceSamsung Galaxy 8+Operating SystemAndroid OreoSpotify Version8.4.95.785My Question or IssueWhen in the app, playing music, and I press pause, it will pause very briefly and then continue playing until the second or third time...
Plan Premium Country UK Device Samsung Galaxy 8+ Operating System Android Oreo Spotify Version 8.4.95.785 My Question or Issue When in the app, playing music, and I press pause, it wi...
375 Views
0 replies
0 likes
PlanFreeCountryUKDevice(Google Pixel 2)Operating System(Android 9 - Pie) My Question or IssueOver the last few months when I try to use my Android Wear device or BT headphones to control tracks on Spotify, nothing happens. The app sometimes displays ...
Plan Free Country UK Device (Google Pixel 2) Operating System (Android 9 - Pie) My Question or Issue Over the last few months when I try to use my Android Wear device or BT head...
Community Legend
4297 Views
2 replies
2 likes
For those unable to locate Spotify for your Galaxy Watch On the watch, go to the Samsung music icon. Click on the 3 dots on the right side, click on the Music player Icon, scroll down to Spotify and click on the Spotify dot. Come out and go to Galaxy...
For those unable to locate Spotify for your Galaxy Watch On the watch, go to the Samsung music icon. Click on the 3 dots on the right side, click on the Music player Icon, scroll down to Spo...
384 Views
0 replies
0 likes
PlanPremium FamilyDevicePixel XLOperating SystemAndroid 9 My Question or IssueIs it possible to remove or at least move down on home screen 'My heavy rotation' feature in Android Auto?I'm using Pixel XL in my car and all works great, but since late l...
Plan Premium Family Device Pixel XL Operating System Android 9 My Question or Issue Is it possible to remove or at least move down on home screen 'My heavy rotation' feature in Android...
978 Views
0 replies
4 likes
PlanFreeCountryGermany DeviceHuawei P20 and Samsung Galaxy J7Operating SystemAndroid 8.0 My Question or IssueToday I noticed that all my own and other Playlists only can be played in Shuffle Mode, further I can't Skip a Song forward or backwards. Is ...
Plan Free Country Germany Device Huawei P20 and Samsung Galaxy J7 Operating System Android 8.0 My Question or Issue Today I noticed that all my own and other Playlists only can...
294 Views
0 replies
0 likes
PlanPremiumCountrySpainDeviceSamsung Galaxy 9+Operating SystemAndroid 9 My Question or IssueGood Morning,I have a galaxy s9 + updated to Android 9. And since the last update the application is extremely unstable, forcing me to close it completely on ...
Plan Premium Country Spain Device Samsung Galaxy 9+ Operating System Android 9 My Question or Issue Good Morning, I have a galaxy s9 + updated to Android 9. And since the last updat...
289 Views
0 replies
0 likes
PlanPremiumCountry France DeviceSamsung Galaxy S9 Operating SystemAndroid Pie My Question or IssueHow to keep the Spotify notification permanently in the notification screen? Because my homescreen widget requires this to work properly. I whitelisted ...
Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Pie My Question or Issue How to keep the Spotify notification permanently in the notif...
Not applicable
505 Views
2 replies
0 likes
I used to be able to download a bunch of podcasts every morning before work now when we I hit download the indicator that spins saying it's downloading goes on forever. PlanPremiumCountryCanadaDeviceGoogle Pixel 2 XLOperating SystemAndroid Phone My Q...
I used to be able to download a bunch of podcasts every morning before work now when we I hit download the indicator that spins saying it's downloading goes on forever. Plan Premium Country ...
409 Views
0 replies
1 likes
PlanPremiumCountrySwitzerlandDeviceNexus 5X, Nokia 6, Samsung S10eOperating SystemAndroid Oreo and Pie My Question or IssueWhen I go to Library->Albums, the view loads indefinitely. This has been happening for a few weeks. New install didn't help.Cou...
Plan Premium Country Switzerland Device Nexus 5X, Nokia 6, Samsung S10e Operating System Android Oreo and Pie My Question or Issue When I go to Library->Albums, the view loads ind...
Community Legend
443 Views
1 replies
0 likes
PlanPremiumCountry Samsung Galaxy Note 8, Operating System Android Pie My Question or IssueSometimes when screen locks, music will pause randomly and continue randomly again.someitmes it will also pause and continue once i unlock the screen.its drivi...
Plan Premium Country Samsung Galaxy Note 8, Operating System Android Pie My Question or Issue Sometimes when screen locks, music will pause randomly ...
Newbie
118354 Views
10 replies
29 likes
PlanPremiumCountrySingaporeDeviceSamsung Galaxy Watch My Question or IssueHiI recently bought a Samsung galaxy watch. but I can't seem to download Spotify on the watch. it says and advertises that it is compatible. Any help on this will be much appre...
Plan Premium Country Singapore Device Samsung Galaxy Watch My Question or Issue Hi I recently bought a Samsung galaxy watch. but I can't seem to download Spotify on the watch. it...
Casual Listener
451 Views
2 replies
0 likes
My Question or IssueEstaba escuchando canciones de la radio de una playlist y le di pulgar arriba a una canción antes de guardarla y esta dejó de reproducirse y ahora no puedo encontrarla en ningún lado, ni siquiera en el historial y esto ya me ha pa...
My Question or Issue Estaba escuchando canciones de la radio de una playlist y le di pulgar arriba a una canción antes de guardarla y esta dejó de reproducirse y ahora no puedo encontrarla en ningún...
793 Views
0 replies
1 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy 8, PCOperating SystemAndroid Oreo, Windows 10 My issue is with the new Spotify update. I have close to the maximum amount of songs on a single device (about 3,200), all of them carefully sourced & selec...
Plan Premium Country Australia Device Samsung Galaxy 8, PC Operating System Android Oreo, Windows 10 My issue is with the new Spotify update. I have close to the maximum amount o...
Casual Listener
1900 Views
6 replies
11 likes
So, I have spotify on my Samsung phone and I can't seem to remove any of the unwanted playlists from my recently played. I don't know if the update made it the remove option gone but I wanna remove the playlist, is there a way on how to do it?
So, I have spotify on my Samsung phone and I can't seem to remove any of the unwanted playlists from my recently played. I don't know if the update made it the remove option gone but I wanna remove t...
2747 Views
0 replies
5 likes
