Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111283 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223855 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
581097 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478415 Views
577 replies
40 likes
PlanPremiumCountrySpainDeviceS8Operating SystemAndroid My Question or IssueHi everyone,Every time that I turn on my mobile phone all my songs start downloading again, I always saved them in my SD card. Maybe the problem is that my SD is not working w...
Plan Premium Country Spain Device S8 Operating System Android My Question or Issue Hi everyone, Every time that I turn on my mobile phone all my songs start downloading agai...
Casual Listener
1695 Views
5 replies
0 likes
I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing phase? It was rolled out months ago. As a survivor...
I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing...
886 Views
0 replies
0 likes
Hi Community, So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable and I have to redownload them to my phone each time, does anyo...
Hi Community, So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable an...
720 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helPlanPremiumDeviceSamsung Galaxy 8 They seriously aren't even videos, just awkward little loops that make me really not want to play ce...
None of the below information is required. However, the more you provide the easier it will be for us to try and hel Plan Premium Device Samsung Galaxy 8 They seriously aren't even video...
648 Views
0 replies
0 likes
PlanPremiumCountryCanada DeviceSamsung A8Operating SystemAndroid Pie My Question or IssueListen up, Spotify - if there is a 'feature' in your app that a huge percentage of your community complains about, then that 'feature' should be OPTIONAL. I want...
Plan Premium Country Canada Device Samsung A8 Operating System Android Pie My Question or Issue Listen up, Spotify - if there is a 'feature' in your app that a huge percentag...
Casual Listener
1641 Views
3 replies
3 likes
PlanPremiumCountryIndiaDeviceRedmi Note 5 ProOperating SystemAndroid OreoMy Question or IssueI recently have subscribed for a free premium trial for a month. I've been using Spotify for more than a couple months, yet I can't figure out how to enable ...
Plan Premium Country India Device Redmi Note 5 Pro Operating System Android Oreo My Question or Issue I recently have subscribed for a free premium trial for a month. I've been using Spotify...
Casual Listener
1590 Views
2 replies
0 likes
This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver option, optimize and battery saver is turned off for sp...
This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver opti...
Spotify Legend
929 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceSamsung Galaxy S5)Operating System(Android) My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the three Icons on the bottom. But I can't do any things. And if I try to click o...
Plan Premium Country Austria Device Samsung Galaxy S5) Operating System (Android) My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the thr...
Spotify Legend
1357 Views
5 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S8, S10 - latest OS. My Question or IssueAs of the latest update the app has become unusable. It's slow to load, music playback cuts out, when opening menus it'll time out and say "please go online". This started on ...
Plan Premium Country UK Device Samsung S8, S10 - latest OS. My Question or Issue As of the latest update the app has become unusable. It's slow to load, music playback cuts out, ...
Spotify Legend
1227 Views
1 replies
2 likes
PlanPremiumCountryCanadaDeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueHaving a few issues. At random times the app will announce the music has stopped because the account is being used elsewhere. At times this has been true - I've bee...
Plan Premium Country Canada Device Galaxy S9+ Operating System Android 9 My Question or Issue Having a few issues. At random times the app will announce the music has stopped because...
Casual Listener
1206 Views
2 replies
0 likes
I was listening to the Dance/Electronic radio and for some reason When i hit the heart option it gives me an error message and it says "Sorry, we can't improve your station right now. Try again later." I'm not sure if this is a software issue or if i...
I was listening to the Dance/Electronic radio and for some reason When i hit the heart option it gives me an error message and it says "Sorry, we can't improve your station right now. Try again later...
919 Views
0 replies
4 likes
Plan: PremiumCountry: GermanyDevice: Moto G PlayOperating System: Android 7.1.1 Since the last update playing songs in those two playlists doesn't work properly any more. I click on the first song and instead another song further down the list starts...
Plan: Premium Country: Germany Device: Moto G Play Operating System: Android 7.1.1 Since the last update playing songs in those two playlists doesn't work properly any more. I click on th...
632 Views
0 replies
0 likes
PlanPremiumCountryPolandDeviceXiaomi Mi5Operating SystemAndroid Pie with LineageOS derivative My Question or IssueApp crashes when tapping menu button and system reports segmentation fault. It started when I reflashed OS, and I tried clearing app dat...
Plan Premium Country Poland Device Xiaomi Mi5 Operating System Android Pie with LineageOS derivative My Question or Issue App crashes when tapping menu button and system repo...
715 Views
0 replies
1 likes
Never had problems over the last couple years. Android on galaxy s8+. When I try to connect to the Chromecast in my wife's living room, it shows up and I select it, the tv shows the spotify logo for about 30 seconds then exits. Factory reset phone, f...
Never had problems over the last couple years. Android on galaxy s8+. When I try to connect to the Chromecast in my wife's living room, it shows up and I select it, the tv shows the spotify log...
Casual Listener
1024 Views
1 replies
0 likes
After the last update the app has become unusable. It's constantly stuck in the loading screen and when it does load the songs constantly stop intermittently. The app also crashes if I try to access the settings menu. I have tried everything includin...
After the last update the app has become unusable. It's constantly stuck in the loading screen and when it does load the songs constantly stop intermittently. The app also crashes if I try to access ...
Casual Listener
1233 Views
1 replies
1 likes
Gapless playback is turned off, however every song skips the gap of music without words and wow is it ever irritating. I have to close the app and force stop it before it goes back to normal, but then after a few songs, starts to slowly turn gapless ...
Gapless playback is turned off, however every song skips the gap of music without words and wow is it ever irritating. I have to close the app and force stop it before it goes back to normal, but the...
Casual Listener
26137 Views
3 replies
2 likes
PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid My Question or IssueHello, my problem is that my spotify playlist is not starting when the phone is connected with my car. (only when I start the connection again within some minutes, w...
Plan Premium Country Germany Device Huawei P20 Operating System Android My Question or Issue Hello, my problem is that my spotify playlist is not starting when the phone is con...
608 Views
0 replies
0 likes
PlanFreeCountryukDevicekindle fire and pcOperating SystemAndroid and windows My Question or IssueSpotify stream OK until the ad for premium comes up. It then freezes and can only be cleared by total reboot. Tried clearing cache, tried clean re-instal...
Plan Free Country uk Device kindle fire and pc Operating System Android and windows My Question or Issue Spotify stream OK until the ad for premium comes up. It then freezes and can ...
520 Views
0 replies
0 likes
PlanPremium CountryBrazil DeviceZenfone 2 (Android 6) My Question or IssueIts something thats happining with an anoying frequence. Sometimes, when the app is with shuffle/random enabled, the songs repeat 1 time before go to another song. Lets say i g...
Plan Premium Country Brazil Device Zenfone 2 (Android 6) My Question or Issue Its something thats happining with an anoying frequence. Sometimes, when the app ...
625 Views
0 replies
1 likes
I follow multiple podcasts and have run into this issue many times. I select a certain episode, the app will try to load it, and then skip to the next one. Sometimes the episode is downloaded, sometimes not. I have tried listening to other episodes a...
I follow multiple podcasts and have run into this issue many times. I select a certain episode, the app will try to load it, and then skip to the next one. Sometimes the episode is downloaded, someti...
1478 Views
0 replies
1 likes
