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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375521 Views

541 replies

34 likes

Account
Free
  • 375521 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7532 Views

0 replies

7 likes

  • 7532 Views
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  • 7 likes

Nothing works... But your competitor's app does.

PlanPremiumCountryUSA DeviceLG ThinQOperating SystemAndroid 8.0 My Question or IssueFor the last week or so, the app on my phone has been very unstable. It crashes, it comes back, crashes again. It crashes on it's own, when it's connected via Bluetoo...

Casual Listener

Plan Premium Country USA   Device LG ThinQ Operating System Android 8.0     My Question or Issue For the last week or so, the app on my phone has been very unstable.  ...

FamousHerself

Music Fan

899 Views

2 replies

0 likes

crashing
LG thinQ
Unstable
  • 899 Views
  • 2 replies
  • 0 likes

Music stops playing

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid My Question or IssueMy music stops playing after a few songs or when the phone goes to sleep.

Newbie

Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android   My Question or Issue My music stops playing after a few songs or when the phone goes to sleep.  

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Ad overlay just blocking screen

PlanFreeCountryUSDeviceHuawei Honor 6XOperating SystemAndroid 7.0 My Question or IssueWhen I'm listening to a podcast, after it's done, I hit the back button on my phone. It goes back to whatever screen I was on before, but there is an ad overlay wit...

Newbie

Plan Free Country US Device Huawei Honor 6X Operating System Android 7.0   My Question or Issue When I'm listening to a podcast, after it's done, I hit the back button on my phone. It ...

Alanoe

Newbie

774 Views

1 replies

1 likes

  • 774 Views
  • 1 replies
  • 1 likes

free should've been better

It's sad that the free app is a piece of - and a year later, it barely changed. You know i don't get why they removed the queue and proper shuffling in the free version while premium does. It's not fair espically for people who've used spotify for ye...

Roadie

It's sad that  the free app is a piece of - and a year later, it  barely changed. You know i don't get why they removed the queue and proper shuffling in the free version while  premiu...

lumster49

Roadie

529 Views

3 replies

0 likes

  • 529 Views
  • 3 replies
  • 0 likes

Spotify skips songs from the downloading list and marks them as downloaded anyways.

PlanPremiumCountryArgentinaDeviceSamsung J2 PrimeOperating SystemAndroid My Question or IssueThis problem has appeared suddenly some days ago, I used to be able to download music with no problems but then whenever I try to download music from my libr...

Newbie

Plan Premium Country Argentina Device Samsung J2 Prime Operating System Android   My Question or Issue This problem has appeared suddenly some days ago, I used to be able to download m...

591 Views

0 replies

0 likes

  • 591 Views
  • 0 replies
  • 0 likes

No share to Instagram Story option

PlanPremiumCountryIrelandDeviceSamsung Galaxy j510Operating SystemAndroid My Question or IssueI recently updated both Spotify and Instagram and hav tried to share to Instagram (for the first time) when i firat tried it was allowing me but then it dis...

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy j510 Operating System Android   My Question or Issue I recently updated both Spotify and Instagram and hav tried to share to Instagra...

749 Views

0 replies

1 likes

  • 749 Views
  • 0 replies
  • 1 likes

No ability to play music stored on device

PlanPremiumCountryUSADeviceMoto Force Z2Operating SystemAndroid 8.0.0 My Question or IssueIt seems that the ability to play music stored on the device would be a simple thing to add to Spotify. Even Google Music app does this. Is there a business rea...

Newbie

Plan Premium Country USA Device Moto Force Z2 Operating System Android 8.0.0   My Question or Issue It seems that the ability to play music stored on the device would be a simple thing...

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Inconsistency mobile/desktop app: Shuffle vs. Play button

PlanPremium FamilyCountryGermany DeviceSony Xperia X / Linux LaptopOperating SystemAndroid Oreo / openSUSE Linux 42.3 My Question or IssueHi! I don't understand the rationale why the Android app most of the time shows a big green "Shuffle" play butto...

Regular

Plan Premium Family Country Germany   Device Sony Xperia X / Linux Laptop Operating System Android Oreo / openSUSE Linux 42.3   My Question or Issue Hi!   I don't understa...

483 Views

0 replies

0 likes

Android
Desktop
Play Button
shuffle
  • 483 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android 9 Pie and Galaxy Note 8

Car view mode will not work with android 9. Also, cannot control music on lockscreen with android 9. Finally, app still will not detect landscape mode on note 8.PlanFPremiumCountryUSADeviceSamsung Galaxy Note 8Operating SystemAndroid 9 Pie

Casual Listener

Car view mode will not work with android 9. Also, cannot control music on lockscreen with android 9.  Finally, app still will not detect landscape mode on note 8. Plan FPremium Country USA ...

prismcomputing

Casual Listener

1551 Views

3 replies

3 likes

Android 9
Galaxy Note 8
  • 1551 Views
  • 3 replies
  • 3 likes

Shuffle Play

Hi! I have a free plan, on a Samsung J3 Prime. I use Android. I have a question. Why is it that some spotify-made playlists are shuffle play so e days and then not shuffle play. Is this a problem with my phone? Is it Spotify? Thanks.

Casual Listener

Hi! I have a free plan, on a Samsung J3 Prime. I use Android. I have a question. Why is it that some spotify-made playlists are shuffle play so e days and then not shuffle play. Is this a problem wit...

Billy-J

Spotify Star

896 Views

5 replies

0 likes

  • 896 Views
  • 5 replies
  • 0 likes

Cannot view the queue on my Oneplus

Cannot see my queued tracks 

Visitor

Cannot see my queued tracks  

user-removed

Not applicable

903 Views

1 replies

0 likes

Android
queue
  • 903 Views
  • 1 replies
  • 0 likes

spotify is draining battery S10

PlanPremiumCountryCosta RicaDeviceSamsung Galaxy S10Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Galaxy S10 and galaxy watch, in this moment spotify is draining the battery of my phone. I used only 1 hour...

Casual Listener

Plan Premium Country Costa Rica Device Samsung Galaxy S10 Operating System   android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have Galaxy S10 and ga...

570 Views

0 replies

1 likes

  • 570 Views
  • 0 replies
  • 1 likes

New format

Plan PremiumCountryUSAOperating System My Question or IssueThe new format is complicated. Cant find downloaded artist unless you're following them, some songs wont come up in searches but can be found going through library playlists, cant search all ...

Newbie

Plan  Premium Country USA Operating System     My Question or Issue The new format is complicated. Cant find downloaded artist unless you're following them, some songs wont com...

1063 Views

0 replies

0 likes

Android
new format
  • 1063 Views
  • 0 replies
  • 0 likes

Spotify is closing automatically - Spotify schließt sich automatisch (Android)

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8+Operating SystemAndroid Pie 9.0 My Question or IssueHello,since few days the app is closing automatically in background.I start spotify, going into any other app and after 1-5 minutes (it's random) sto...

Music Fan

Plan Premium Country Germany Device Samsung Galaxy S8+ Operating System Android Pie 9.0   My Question or Issue Hello, since few days the app is closing automatically in background. I...

VatriXxX

Music Fan

10883 Views

2 replies

0 likes

  • 10883 Views
  • 2 replies
  • 0 likes

Songs shared from Release Radar can't be opened in-app

Plan: PremiumCountry: USADevice: Pixel 2 XLOperating System: Android 9.0My Question or Issue:When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, instead of the song's page in the app. This also happens the o...

Casual Listener

Plan: Premium Country: USA Device: Pixel 2 XL Operating System: Android 9.0 My Question or Issue: When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, i...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Songs stop playing???

PlanPremiumGalaxy s10 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter the recent app update and after awhile of playing music either in my library which is downloaded or a playlist that isn't downloaded it random...

Newbie

Plan Premium Galaxy s10 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue After the recent app update and after awhile of playing music either in m...

ahsubaby

Newbie

1994 Views

2 replies

0 likes

  • 1994 Views
  • 2 replies
  • 0 likes

Solved!! Disable annoying music videos

How do I disable these music videos? They make my Google Pixel buttons at the bottom of my phone disappear and makes my phone finicky. I'm not trying to play MTV from the 90s on my phone. I just want music while I work out or drive.

Casual Listener

  How do I disable these music videos? They make my Google Pixel buttons at the bottom of my phone disappear and makes my phone finicky. I'm not trying to play MTV from the 90s on my phone. I j...

douglar02

Casual Listener

750 Views

1 replies

1 likes

  • 750 Views
  • 1 replies
  • 1 likes

Download Does Not Work (Singapore)

PlanPremiumCountrySingaporeDeviceBlackBerry KEY2Operating SystemAndroid 8.1 My Question or IssueIs the server down for Singapore? I noticed that my songs are not downloaded to my device even though I am on Premium. I only have 500 songs and 2 devices...

Newbie

Plan Premium Country Singapore Device BlackBerry KEY2 Operating System Android 8.1    My Question or Issue Is the server down for Singapore? I noticed that my songs are not d...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Button for saving / removing from library has disappeared

Plan PremiumCountry Finland Device: severalOperating SystemAndroid 7My Question or IssueOn recent update, button for adding song to library / removing from library has disappeared from android spotify. Please add it back ASAP.

Regular

Plan Premium Country Finland   Device: several Operating System Android 7 My Question or Issue On recent update, button for adding song to library / removing from library has disap...

catiemagee

Casual Listener

988 Views

3 replies

0 likes

  • 988 Views
  • 3 replies
  • 0 likes

Cant listen to songs on playlist even though i have them downloaded

I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt reconize them as those songs and i cant accses local f...

Casual Listener

I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt rec...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes