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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27659 Views
  • 59 replies
  • 23 likes
  • 27659 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870355 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870355 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24733 Views
  • 3 replies
  • 0 likes
  • 24733 Views
  • 3 replies
  • 0 likes

Spotify restarts song randomly

PlanPremiumCountry norwayDeviceiphone 8Operating Systemwin 10 My Question or Issue recently i have noticed that when playing Spotify to stream to my Denon HEOS devices, it randomly restart the song. Very annoying. Everything are latest version. this ...

  • Newbie
  •   Plan Premium Country  norway Device iphone 8 Operating System win 10   My Question or Issue  recently i have noticed that when playing Spotify to stream to my Denon H...
  • 1541 Views
  • 0 replies
  • 4 likes
  • 1541 Views
  • 0 replies
  • 4 likes

Solved!! Spotify crashed when i try to press song options (3 dots or long press on song)

PlanPremiumCountry PolandDeviceXiaomi Redmi Note 5 Pro (whyred)Operating SystemAndroid 9.0 P My Question or Issue Spotify crashed when i try to press song options (3 dots or long press on song) for example i can't use song radio or add to playlist so...

  • Casual Listener
  • Plan Premium Country  Poland Device Xiaomi Redmi Note 5 Pro (whyred) Operating System Android 9.0 P   My Question or Issue  Spotify crashed when i try to press song options (...
  • WASP-21b
  • Casual Listener
  • 1826 Views
  • 3 replies
  • 0 likes
  • 1826 Views
  • 3 replies
  • 0 likes

What about new design for not new users?

PlanPremiumCountry GBDeviceGoogle PixelOperating SystemAndroid Pie My Question or Issue When I registered a new account design changed to a brand new beautiful view, but when I changed to my old Premium account it disappear

  • Newbie
  • Plan Premium Country  GB Device Google Pixel Operating System Android Pie   My Question or Issue  When I registered a new account design changed to a brand new beautiful view...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Low Quality Artist Images/Album Artwork

PlanPremiumCountry PhilippinesDeviceXiaomi Redmi Note 5Operating SystemAndroid Pie My Question or IssueSee screenshots. The issue persists on the stable, beta, and alpha versions.

  • Regular
  • Plan Premium Country  Philippines Device Xiaomi Redmi Note 5 Operating System Android Pie   My Question or Issue See screenshots. The issue persists on the stable, beta, and alpha...
  • 655 Views
  • 0 replies
  • 2 likes
  • 655 Views
  • 0 replies
  • 2 likes

Album won't load

PlanPremiumCountryUK DeviceSony Z5PremiumOperating SystemAndroid My Question or Issue Hi everyone, The spotify app doesn't seem to want to load Albums. It's just and endless loop of the loading wheel. I've tried deleting cache/clean install etc.

  • Casual Listener
  •     Plan Premium Country UK  Device Sony Z5Premium Operating System Android   My Question or Issue   Hi everyone,   The spotify app doesn't seem to want t...
  • Lukasing
  • Casual Listener
  • 621 Views
  • 5 replies
  • 1 likes
  • 621 Views
  • 5 replies
  • 1 likes

One Artist Page Won't Load

Hello Spotify Community, I've recently had an issue loading my Green Day artist page (under downloaded artists.) I haven't had this problem with any other artist. I have 237 songs downloaded from Green Day (I like them a lot). Attached is what I see ...

  • Casual Listener
  • Hello Spotify Community,   I've recently had an issue loading my Green Day artist page (under downloaded artists.)   I haven't had this problem with any other artist. I have 237 songs d...
  • 209 Views
  • 0 replies
  • 1 likes
  • 209 Views
  • 0 replies
  • 1 likes

Songs in playlist NOT playing.

PlanFreeCountry ArgentinaDeviceSamsung Galaxy J7 2016Operating SystemAndroidMy Question or Issue Title, I added two new songs on my playlist and it seems like Spotify doesn't want me to listen to them, I can clearly see them in the playlist but they ...

  • Newbie
  • Plan Free Country  Argentina Device Samsung Galaxy J7 2016 Operating System Android My Question or Issue  Title, I added two new songs on my playlist and it seems like Spotify does...
  • Loxer
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Micro SD encriptada

PlanPremiumCountryMexico DeviceS9Operating SystemAndroid 8.0.0 Tengo una MicroSD , y esta encriptada. en Spotify tengo musica descargada en la SD. pero siempre que tengo que reiniciar, la ubicacion de almaceamiento me la cambia al INTERNO, y vuelve a...

  • Casual Listener
  • Plan Premium Country Mexico  Device S9 Operating System Android 8.0.0   Tengo una MicroSD , y esta encriptada.  en Spotify tengo musica descargada en la SD. pero siempre que t...
  • javiercabrera83
  • Casual Listener
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

How do I turn off shuffle play on the free app?

PlanFreeCountry USA DeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue How do I turn off shuffle play in the app and browser. It does not give me crossed arrows to do so. Also why can't I replay a song the I just heard anymore on...

  • Casual Listener
  •   Plan Free Country USA   Device Samsung Galaxy Note 8 Operating SystemAndroid    My Question or Issue  How do I turn off shuffle play in the app and browser. It do...
  • SageWolff
  • Casual Listener
  • 7037 Views
  • 2 replies
  • 2 likes
  • 7037 Views
  • 2 replies
  • 2 likes

Tablet landscape and phone mode

PlanFreeCountryFinland DeviceHuawei mediapad T3 8" wifi/LTEOperating SystemAndroid 7.0 My Question or Issue Hey, I just bought this tablet to my car, that i can use spotify better, however.. First problem is/was that app doesn't work landscape. That ...

  • Newbie
  • Plan Free Country Finland   Device Huawei mediapad T3 8" wifi/LTE Operating System Android 7.0   My Question or Issue  Hey,   I just bought this tablet to my car, tha...
  • 333 Views
  • 0 replies
  • 2 likes
  • 333 Views
  • 0 replies
  • 2 likes

Autoplay not working

PlanFree/PremiumCountry USA DevicePixel 2Operating SystemAndroid pie My Question or Issue When is autoplay suppose to kick in? I have it enabled it settings but it never seems to work.

  • Casual Listener
  • Plan Free/Premium Country  USA   Device Pixel 2 Operating System Android pie   My Question or Issue  When is autoplay suppose to kick in?  I have it enabled it set...
  • Kreichle
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

App closes mid song

PlanFamilyCountry UKDeviceAndroidOperating SystemAndroid 7.0 My Question or Issue Simply playing songs already downloaded and get one or so minutes into it and the app closes for no reason. No other apps active.

  • Newbie
  • Plan Family Country  UK Device Android Operating System Android 7.0   My Question or Issue  Simply playing songs already downloaded and get one or so minutes into it and the ...
  • 233 Views
  • 0 replies
  • 0 likes
  • App Cuts out
  • 233 Views
  • 0 replies
  • 0 likes

Data saver won't turn off[android]

premium on Android 9 on the OnePlus 6 Cannot turn off the data saver and change the quality of the music

  • Casual Listener
  • premium on Android 9 on the OnePlus 6   Cannot turn off the data saver and change the quality of the music
  • Zarnotox
  • Newbie
  • 1900 Views
  • 2 replies
  • 0 likes
  • 1900 Views
  • 2 replies
  • 0 likes

(privay problem) Sharing a song now shares the context playlist

Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and they have access to modify my playlists.

  • Casual Listener
  • Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Superuser Contribution Particular albums keeps being added to my Play Queue when starting new music session

PlanPremiumCountry NetherlandsDeviceNote 9, surface book 2, desktop, SonosOperating SystemAndroid Pie, Windows 10 My Question or Issue A particular album keeps being added to my 'Play Queue' it's the same album all the time and it seems to be happeni...

  • Regular
  • Plan Premium Country  Netherlands Device Note 9, surface book 2, desktop, Sonos Operating System Android Pie, Windows 10   My Question or Issue   A particular album kee...
  • Jemi
  • Spotify Legend
  • 300 Views
  • 3 replies
  • 1 likes
  • bug
  • 300 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can't share what im listening in instagram stories

PlanPremiumCountry ArgentinaDeviceXiaomi redmi note 4 Operating SystemAndroid 7 (nougat) My Question or Issue I can not share a song in the instagram stories because the option does not appear. I already tried installing and uninstalling instagram an...

  • Casual Listener
  • Plan Premium Country  Argentina Device Xiaomi redmi note 4  Operating System Android 7 (nougat)    My Question or Issue   I can not share a song in the in...
  • Katerina
  • Spotify Legend
  • 2345 Views
  • 3 replies
  • 0 likes
  • 2345 Views
  • 3 replies
  • 0 likes

App autopauses whenever S9 is unlocked

I am a Premium user in the US and have been having this recurring issue with my Samsung S9 for about a month now. Every time I start my Spotify app, it'll work fine, but when I unlock my phone it automatically pauses the playback. This happens every ...

  • Regular
  •   I am a Premium user in the US and have been having this recurring issue with my Samsung S9 for about a month now. Every time I start my Spotify app, it'll work fine, but when I unlock my phon...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Can't store music on SD card

PlanPremiumCountry USADeviceS9+Operating SystemAndroid Pie (issue existed before Pie update though) My Question or Issue I have a 64gb S9+. I also have a 128gb SD card installed to the device. When I used Spotify in the years past, there was an optio...

  • Regular
  •   Plan Premium Country  USA Device S9+ Operating System Android Pie (issue existed before Pie update though)   My Question or Issue   I have a 64gb S9+. I also have a ...
  • 215 Views
  • 0 replies
  • 0 likes
  • Android
    sd card
  • 215 Views
  • 0 replies
  • 0 likes

Spotify stops playing every minute in mobile network mode

PlanPremiumCountry GermanyDeviceHuawei P8 LiteOperating SystemAndroid 6.0 My Question or IssueMy Spotify App is stopping the music play constantly during mobile network mode (no problems whatsoever when I'm using wifi).It stops playing approx. once e...

  • Casual Listener
  • Plan Premium Country  Germany Device Huawei P8 Lite Operating System Android 6.0   My Question or Issue My Spotify App is stopping the music play constantly during mobile network ...
  • Noah
  • Spotify Star
  • 1096 Views
  • 3 replies
  • 0 likes
  • mobile network
    stops playing music
  • 1096 Views
  • 3 replies
  • 0 likes

SPOTIFY CONECT DOESN'T WORK !!!!!!!! On gear FIT 2 PRO

PlanPremiumCountry LATVIADeviceSamsung A6Operating SystemAndroidMy Question or Issue Hello , I have same issue with Samsung Gear fit 2 PRO , i want play music from my phone and stop or switch tracks on my fit 2 pro , this is realy bag , because spoti...

  • Newbie
  • Plan Premium Country  LATVIA Device Samsung A6 Operating System Android My Question or Issue   Hello ,    I have same issue with Samsung Gear fit 2 PRO , i want play m...
  • 304 Views
  • 0 replies
  • 1 likes
  • Spotify Conect
  • 304 Views
  • 0 replies
  • 1 likes