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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376246 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7563 Views

0 replies

7 likes

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Widget problems

Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the beginning. Not where it left off. It's a MAJOR ordeal t...

Music Fan

Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the begi...

641 Views

0 replies

1 likes

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Jvc kd-r881bt cant control spotify on oneplus 6 android 9

DeviceOnePlus 6CountryAustraliaDeviceOnePlus 6Operating SystemAndroid 9 Pie My Question or IssueI have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus 6, i cannot control spotify. How do i fix this???

Newbie

Device OnePlus 6 Country Australia Device OnePlus 6 Operating System Android 9 Pie   My Question or Issue I have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus ...

355 Views

0 replies

0 likes

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Mobile Local Files - Skipping Song Early

Several songs on my mobile phone which are local files from my desktop end mid way through the song. These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have had no luck.PlanPremiumCountryNew Zealand DeviceSamsung J5

Newbie

Several songs on my mobile phone which are local files from my desktop end mid way through the song.  These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have ha...

371 Views

0 replies

0 likes

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When I edit a Local Filea song, my iPhone keeps the same length of the original

PlanPremiumCountryUKDevicePC, iPhoneOperating SystemWin 10, iOS 12.2 My Question or IssueI usually edit my local files songs, but each time I do and try downloading them on my iPhone, the length is still the same as the original? So e.g. one songs tr...

Newbie

Plan Premium Country UK Device PC, iPhone Operating System Win 10, iOS 12.2   My Question or Issue I usually edit my local files songs, but each time I do and try downloading them on m...

381 Views

0 replies

0 likes

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Autoplay does not work

PlanPremiumCountryCanadaDeviceOneplus 5T and Web player on Google ChromeOperating SystemAndroid 9.0.2 and Windows 10 My Question or IssueThe autoplay feature in the app does not seem to work. I tried,- enabling/disabling the autoplay option in settin...

Newbie

  Plan Premium Country Canada Device Oneplus 5T and Web player on Google Chrome Operating System Android 9.0.2 and Windows 10   My Question or Issue The autoplay feature in the a...

715 Views

0 replies

0 likes

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New Android update

PlanPremiumCountryCanadaDeviceSamsung A8Operating SystemPie 9.0 My Question or IssueAfter the new android update I did today, the media controls for spotify will not work on the lock screen. I have searched for a fix, but everthing i've tried has not...

Newbie

Plan Premium Country Canada Device Samsung A8 Operating System Pie 9.0   My Question or Issue After the new android update I did today, the media controls for spotify will not work on ...

435 Views

0 replies

0 likes

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Your Library has disappeared from my Windows desktop

PlanFamily PremiumCountryUSADeviceDell Inspiron 15Operating SystemWindows 10 My Question or IssueMy library is on my iPhone, but it has disappeared from the menu on my Windows desktop. The Your Library option is gone from the menu. How do iget Your L...

Newbie

  Plan Family Premium Country USA Device Dell Inspiron 15 Operating System Windows 10   My Question or Issue My library is on my iPhone, but it has disappeared from the menu on m...

255 Views

0 replies

0 likes

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Android and my car

Family Plan/USA/Samsung Galaxy 10/ Android My Question or Issue:I have been listening to spotify just fine woth my new phone and my car. The other day I got out of my car with phone in hand for 2 minutes (have no idea if i pressed anything), got back...

Newbie

Family Plan/USA/Samsung Galaxy 10/ Android   My Question or Issue: I have been listening to spotify just fine woth my new phone and my car. The other day I got out of my car with phone in han...

325 Views

0 replies

0 likes

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Need the Replay, shuffle and queue songs buttons back

I use an s10 and without a replay button it makes Replaying my favourite song so hard. So spotify please add this in the next update. Us android users find it really hard to listen to our favorite tracks again and again really hard. Thank you.Sam.

Casual Listener

  I use an s10 and without a replay button it makes Replaying my favourite song so hard. So spotify please add this in the next update. Us android users find it really hard to listen to our fav...

Sam__17__

Casual Listener

955 Views

1 replies

0 likes

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How to return to the old interface?

Hi.I have the premium plan, and spotify's interface has recently changed. When you go to an artist's page via library, it will open as if you searched him, and you can't see your saved song and albums. say I want to listen on shuflle to all my saved ...

Casual Listener

Hi. I have the premium plan, and spotify's interface has recently changed. When you go to an artist's page via library, it will open as if you searched him, and you can't see your saved song and alb...

872 Views

0 replies

1 likes

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Update new version

My Spotify updated to a new version and i can't access to all of my titles. This new version is horrible. I cannot listen to shuffle songs. I am prenium since many years but i think switch to Google music if i cant go back tout the previous version. ...

Newbie

My Spotify updated to a new version and i can't access to all of my titles. This new version is horrible. I cannot listen to shuffle songs. I am prenium since many years but i think switch to Google ...

411 Views

0 replies

2 likes

  • 411 Views
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Huawei p smart

PlanPremiumCountryItaly DeviceHuawei p smart 2019 My Question or Issue I have change my phone a couple of weeks ago, and after i opened spotify i notice that is really really slow, it took ages to search anything on the app or to listen some music. W...

Newbie

Plan Premium Country Italy   Device Huawei p smart 2019   My Question or Issue   I have change my phone a couple of weeks ago, and after i opened spotify i notice that is rea...

1017 Views

0 replies

3 likes

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Where is my library? What am I missing here people?

Hi all,Really getting ready to drop Spotify sadly... I have a Samsung Android J3, new mid 2018, running the $9.99 Premium in the US...My Question or IssueAll of a sudden spotify mobile app on the J3 is requesting I login and login screen wording is i...

Casual Listener

Hi all, Really getting ready to drop Spotify sadly...   I have a Samsung Android J3, new mid 2018, running the $9.99 Premium in the US... My Question or Issue All of a sudden spotify mobile...

309 Views

0 replies

0 likes

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Nothing displayed on artist page

PlanPremium DeviceHuawei P7Operating SystemAndroid 4.4.2 My Question or IssueTo clarify, I am referring to the page where all saved albums and songs end up / offline artist page. Nav: library/artists/[artist]When navigating to an artist I am followin...

Newbie

Plan Premium   Device Huawei P7 Operating System Android 4.4.2   My Question or Issue To clarify, I am referring to the page where all saved albums and songs end up / offline artis...

980 Views

0 replies

3 likes

Android 4.4.2
artist page
Mobile
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Solved!! Non-shuffle playlists on Spotify Free play in shuffle anyway

PlanFreeCountryUKOperating System Android PieMy Question or Issue Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. However, after a song finishes in one of these playlists, the next song played isn...

Regular

Plan Free Country UK Operating System  Android Pie My Question or Issue  Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. However...

speedstyle

Casual Listener

7940 Views

4 replies

0 likes

Free
Playlists
Shuffle Function
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Chromecasts Only Sometimes Show Up on Device List

For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list. My Sonos speakers, on the other hand, are ALWAYS available in the device list. My multiple Chromecasts of varying generations, as well as my mult...

Casual Listener

For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list.  My Sonos speakers, on the other hand, are ALWAYS available in the device list.  ...

Xanderzdad

Newbie

680 Views

1 replies

1 likes

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Downloaded songs lost rebooting the phone

PlanPremiumDeviceLenovo K5 PlayOperating SystemAndroid 8.0.0My Question or IssueIf I reboot my phone with offline mode activated, Spotify get stuck in the login screen. The only way to login is clearing data from Spotify, but this also clears my down...

Newbie

Plan Premium Device Lenovo K5 Play Operating System Android 8.0.0 My Question or Issue If I reboot my phone with offline mode activated, Spotify get stuck in the login screen. The only way to ...

300 Views

0 replies

0 likes

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Is it intented that Spotify app does not respect keyevent "KEYCODE_MEDIA_PREVIOUS"?

DeviceOnePlus 5tOperating SystemAndroid Pie(9.0) My Question or IssueSo I stumbled upon an issue that Spotify does not go to start of track or previous track like one would expect, when KeyEvent "KEYCODE_MEDIA_PREVIOUS" is dispatched via AudioManager...

Casual Listener

Device OnePlus 5t Operating System Android Pie(9.0)   My Question or Issue So I stumbled upon an issue that Spotify does not go to start of track or previous track like one would expect, w...

JoniKS

Casual Listener

621 Views

2 replies

0 likes

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After two songs, the third won't start

PlanPremiumCountryItalyDeviceHonor 7xOperating SystemAndroid Oreo My Question or IssueAs the title says, usually after two songs in a row the third won't start, even if I play repeatedly the "play" button. Sometimes it starts but suddenly stopped aft...

Newbie

Plan Premium Country Italy Device Honor 7x Operating System Android Oreo   My Question or Issue As the title says, usually after two songs in a row the third won't start, even if ...

499 Views

0 replies

0 likes

Music
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Nothing works... But your competitor's app does.

PlanPremiumCountryUSA DeviceLG ThinQOperating SystemAndroid 8.0 My Question or IssueFor the last week or so, the app on my phone has been very unstable. It crashes, it comes back, crashes again. It crashes on it's own, when it's connected via Bluetoo...

Casual Listener

Plan Premium Country USA   Device LG ThinQ Operating System Android 8.0     My Question or Issue For the last week or so, the app on my phone has been very unstable.  ...

FamousHerself

Music Fan

899 Views

2 replies

0 likes

crashing
LG thinQ
Unstable
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