Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32052 Views
  • 62 replies
  • 25 likes
  • 32052 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872473 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872473 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25153 Views
  • 3 replies
  • 0 likes
  • 25153 Views
  • 3 replies
  • 0 likes

Saved Albums on New Update

PlanPremiumCountryUsaDeviceVivo v11Operating SystemAndroid OreoMy Question or Issue Spotify has a limit for songs you could save (10,000). I listen to the album format, so I can't save all the songs from album I liked, since then I would be able to o...

  • Casual Listener
  • Plan Premium Country Usa Device Vivo v11 Operating System Android Oreo My Question or Issue     Spotify has a limit for songs you could save (10,000). I listen to the album ...
  • nigelje
  • Music Fan
  • 816 Views
  • 1 replies
  • 0 likes
  • 816 Views
  • 1 replies
  • 0 likes

CAN'T FIND MY SAVED SONGS, HELP!

Since the last Spotify Update i realized there's no "Songs" in Library anymore and i literally have saved like 3000 songs. I read my saved songs are now in Liked Songs but sadly it isn't true for me, there are 1977 songs in my Liked Songs but as i sa...

  • Visitor
  • Since the last Spotify Update i realized there's no "Songs" in Library anymore and i literally have saved like 3000 songs. I read my saved songs are now in Liked Songs but sadly it isn't true for me,...
  • nigelje
  • Music Fan
  • 1505 Views
  • 1 replies
  • 0 likes
  • 1505 Views
  • 1 replies
  • 0 likes

Download Spotify on Galaxy Watch

PlanPremiumCountryGermanyDeviceSamsung Galaxy WatchOperating SystemAndroid My Question or Issue I can´t find Spotify at galaxy watch apps.Is spotify not available on Samsung galaxy watch?

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy Watch Operating System Android   My Question or Issue  I can´t find Spotify at galaxy watch apps. Is spotify not available on S...
  • Lipovitan
  • Newbie
  • 1621 Views
  • 1 replies
  • 2 likes
  • 1621 Views
  • 1 replies
  • 2 likes

CONTENT RELATED ISSUE IN INDIA

Dear Spotify, This is to inform that I have been using spotify since 2 years and I am highly pleased by its exprience and the way it creates geners and podcats . Since the launch in India , I am facing a lot of issues like my artist's songs not displ...

  • Visitor
  • Dear Spotify,  This is to inform that I have been using spotify since 2 years and I am highly pleased by its exprience and  the way it creates geners and podcats . Since the launch in Ind...
  • Mantisentil
  • Community Legend
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

!!! (Chk chk chk) cannot save this artist

PlanPremiumCountryFranceDevicehonor 8xOperating SystemAndroid My Question or IssueBy saving an album from band !!! (Chk chk chk) my album library cannot load anymore. Pretty annoying .

  • Newbie
  •   Plan Premium Country France Device honor 8x Operating System Android   My Question or Issue By saving an album from band !!! (Chk chk chk) my album library cannot load anymore....
  • 307 Views
  • 0 replies
  • 0 likes
  • Artist album
    library malfunction
  • 307 Views
  • 0 replies
  • 0 likes

Downloaded songs won't play continuously in Search mode any more?

I used to go into Offline mode, search for an artist whose songs I've downloaded, and Shuffle play them all. Now, Spotify will play only one song and then stops. This has been a problem for a few weeks. How can I fix this? The songs are downloaded to...

  • Newbie
  • I used to go into Offline mode, search for an artist whose songs I've downloaded, and Shuffle play them all.  Now, Spotify will play only one song and then stops.  This has been a problem f...
  • 491 Views
  • 0 replies
  • 0 likes
  • 491 Views
  • 0 replies
  • 0 likes

Solved!! All of My Music Disappeared!!

PlanPremiumCountryU.S.DeviceLG G4Operating System My Question or IssueI pulled up my spotify app this morning and realized that the majority of my music has been deleted! The playlists are still there, but most of the songs that weren't in a playlist...

Capture+_2019-03-08-09-29-57.png
  • Casual Listener
  • Plan Premium Country U.S. Device LG G4 Operating System     My Question or Issue I pulled up my spotify app this morning and realized that the majority of my music has been delete...
  • Mantisentil
  • Community Legend
  • 5816 Views
  • 1 replies
  • 2 likes
  • 5816 Views
  • 1 replies
  • 2 likes

Saved albums missing after the new UI update

Plan PremiumCountry JapanDeviceOnePlus 5TOperating SystemAndroid PieMy Question or IssueAfter the new update, there is only one album l saved recently left in the album section and the albums I saved to library before turned unsaved in android client...

  • Casual Listener
  • Plan  Premium Country Japan Device OnePlus 5T Operating System Android Pie My Question or Issue After the new update, there is only one album l saved recently left in the album section...
  • Moedrian
  • Casual Listener
  • 774 Views
  • 2 replies
  • 1 likes
  • Android
  • 774 Views
  • 2 replies
  • 1 likes

Solved!! Disappearance of "songs" section in My Library

PlanPremiumCountry Italy DeviceHuawei Honor 9 LiteOperating SystemAndroid 8.0.0.141 My Question or IssueHi guys! I've problem with the last update of the Spotify app and also other users are living the same problems. In the "Library" section it is di...

  • Casual Listener
  • Plan Premium Country Italy   Device Huawei Honor 9 Lite Operating System Android 8.0.0.141   My Question or Issue Hi guys!  I've problem with the last update of the Spotify...
  • heavy_metal
  • Casual Listener
  • 2862 Views
  • 3 replies
  • 8 likes
  • 2862 Views
  • 3 replies
  • 8 likes

Superuser Contribution Saved Albums/Songs no longer loading

My Question/IssueAbout two weeks ago my Spotiy app would should the loading circle, it would disappear, and then the list of albums or songs I had saved for that artist would not appear.PlanStudent PremiumCountry U.S.Device(Motorola G6 Play)Operating...

  • Casual Listener
  • My Question/Issue About two weeks ago my Spotiy app would should the loading circle, it would disappear, and then the list of albums or songs I had saved for that artist would not appear. Plan Stu...
  • Peter
  • Spotify Legend
  • 1006 Views
  • 5 replies
  • 1 likes
  • 1006 Views
  • 5 replies
  • 1 likes

Spotify switches from SD storage to internal storage on hard reboot.

PlanPremiumCountry Device(Kindle)Operating System(Fire OS 6.3.0.1) As the title stated, on reboot spotify switches to internal storage from SD. This makes it so i have to download my entire playlist once again. when i go to switch it back to the SD t...

  • Newbie
  • Plan Premium Country   Device (Kindle) Operating System (Fire OS 6.3.0.1)   As the title stated, on reboot spotify switches to internal storage from SD. This makes it so i have to ...
  • CryticalAce
  • Community Legend
  • 623 Views
  • 1 replies
  • 2 likes
  • 623 Views
  • 1 replies
  • 2 likes

Os menus da bibliteca sumiram

PlanPremiumCountry BrasilDeviceZenfone3 Operating SystemAndroid Oreo My Question or Issue Minha biblioteca foi substituída por um menu diferente, outras pessoas continuam com o menu antigo onde apareciam as opções de musicas, artistas e tal, mas o me...

  • Visitor
  • Plan Premium Country  Brasil Device Zenfone3  Operating System Android Oreo   My Question or Issue  Minha biblioteca foi substituída por um menu diferente, outras p...
  • lucasfrizon
  • Visitor
  • 617 Views
  • 1 replies
  • 1 likes
  • 617 Views
  • 1 replies
  • 1 likes

Favourite songs not showing in library

PlanFreeCountry WalesDeviceHonor 9Operating SystemAndroid My Question or Issue I've just noticed since I've canceled my premium account that some songs I have favorited (heart symbol) , are not in my favourite library, I've uninstalled and reinstalle...

  • Casual Listener
  •   Plan Free Country  Wales Device Honor 9 Operating System Android   My Question or Issue  I've just noticed since I've canceled my premium account that some songs I ha...
  • Spannerj360
  • Casual Listener
  • 1689 Views
  • 2 replies
  • 0 likes
  • 1689 Views
  • 2 replies
  • 0 likes

Spotify platforms not syncing liked songs

PlanPremium/FamilyCountryCanadaDeviceSamsung Galaxy S8, PCOperating SystemAndroid 8.0, Windows 7, Windows 10 My Question or Issue The issue happens occasionally where a song is saved via the "+" symbol to the PC Spotify app (or the Android Spotify ap...

  • Regular
  • Plan Premium/Family Country Canada Device Samsung Galaxy S8, PC Operating System Android 8.0, Windows 7, Windows 10   My Question or Issue  The issue happens occasionally whe...
  • Loxer
  • Community Legend
  • 46182 Views
  • 2 replies
  • 28 likes
  • Songs missing
  • 46182 Views
  • 2 replies
  • 28 likes

Saved songs not shown in albums tab?

After the new update Spotify only show albums I entierly saved. But sometimes I just like 1 or 2 songs from an album so I just save them but now they are not shown anymore in my albums tab. Do I really have to search through my playlists to find thos...

  • Newbie
  • After the new update Spotify only show albums I entierly saved. But sometimes I just like 1 or 2 songs from an album so I just save them but now they are not shown anymore in my albums tab. Do I real...
  • Mantisentil
  • Community Legend
  • 816 Views
  • 2 replies
  • 6 likes
  • 816 Views
  • 2 replies
  • 6 likes

Why harvard dropout not available in india , only one lil pump song is available

PlanFreeCountryIndia DeviceONEPLUS 6Operating SystemAndroiD PIE My Question or IssueWHY ONLY ONE SONG OF LIL PUMP IS AVAILABLE IN SPOTIFY INDIA VERSION WHERE IS THE HARVARD DROPOUT AND OTHER LIL PUMP SONGS

  • Newbie
  • Plan Free Country India   Device ONEPLUS 6 Operating System AndroiD PIE   My Question or Issue WHY ONLY ONE SONG OF LIL PUMP IS AVAILABLE IN SPOTIFY INDIA VERSION WHERE IS THE HA...
  • Mantisentil
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Personalized playlists

Hey!I just decided to upgrade from the free to the premium but unfortunately my daily mix hasn't been updated Furthermore I don't have a discover weekly or release radar despite the fact that I've been using spotify(I'm logged in) for more than a wee...

  • Casual Listener
  • Hey! I just decided to upgrade from the free to the premium but unfortunately my daily mix hasn't been updated  Furthermore I don't have a discover weekly or release radar despite the fact tha...
  • Mantisentil
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • p
  • 305 Views
  • 1 replies
  • 0 likes

Volume changing, songs restarting, songs skipping

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8Operating System My Question or Issue Hi everyone. In the last week I am constantly having the volume changing, songs restarting or songs skipping. Just now, I've had a song restart only a few seconds...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy S8 Operating System     My Question or Issue   Hi everyone.   In the last week I am constantly having the volume ...
  • 679 Views
  • 0 replies
  • 2 likes
  • 679 Views
  • 0 replies
  • 2 likes

Songs randomly pause

I recently updated the app and now after a few songs the music will randomly pause and when I open the app to restart the song it all restarts. PlanPremiumCountryUSA DeviceSamsung Galaxy 9Operating SystemAndroid pie My Question or Issue

  • Newbie
  • I recently updated the app and now after a few songs the music will randomly pause and when I open the app to restart the song it all restarts.  Plan Premium Country USA  Device Samsu...
  • jnkvbk
  • Casual Listener
  • 868 Views
  • 1 replies
  • 0 likes
  • 868 Views
  • 1 replies
  • 0 likes

disable spotify connect?

this has honestly gotten pretty ridiculous. the fact that it hasn't been even considered an option to disable spotify connect despite numerous posts is absolutely beyond me. i have two devices (my PC and an nvidia shield upstairs in the living room) ...

  • Newbie
  •   this has honestly gotten pretty ridiculous. the fact that it hasn't been even considered an option to disable spotify connect despite numerous posts is absolutely beyond me.   i h...
  • joshp75
  • Music Fan
  • 990 Views
  • 3 replies
  • 0 likes
  • 990 Views
  • 3 replies
  • 0 likes