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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 851941 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 851941 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17624 Views
  • 3 replies
  • 0 likes
  • 17624 Views
  • 3 replies
  • 0 likes

All my downloaded songs got deleted

PremiumCountry GermanyDeviceLG V20 (LG-H990)Operating SystemAndroid 7, Android Oreo My Question or Issue So i don't know why but this problem keeps reoccuring it already happend like five times and it pissses me off. I alreadys pay a service and sudd...

  • Newbie
  • Premium Country  Germany Device LG V20 (LG-H990) Operating System Android 7, Android Oreo   My Question or Issue  So i don't know why but this problem keeps reoccuring it...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

private session in android

PremiumCountry NorwayDeviceSamsung S8 Galaxy Operating SystemAndroid oreo My Question or IssueOne day I should set Spotidy to private session it wont work. I had to remove the app and reinsstall it. Then it works until next time I should do it. But n...

  • Newbie
  • Premium Country  Norway Device Samsung S8 Galaxy  Operating System Android oreo   My Question or Issue One day I should set Spotidy to private session it wont work. I had to r...
  • 341 Views
  • 0 replies
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  • 341 Views
  • 0 replies
  • 0 likes

How would I open the accessibility menu

Plan: premium Country: United Kingdom Device: honor 9 liteOperating System: Android Oreo I'm having problems with getting to the accessibility menu, and was wondering if any of you know where it would be on Spotify version 8

  • Newbie
  • Plan: premium  Country: United Kingdom  Device: honor 9 lite Operating System: Android Oreo   I'm having problems with getting to the accessibility menu, and was wondering if any ...
  • HowardMarks
  • Composer
  • 2262 Views
  • 1 replies
  • 0 likes
  • accessibility
    menu
    navigation
  • 2262 Views
  • 1 replies
  • 0 likes

Oreo Update - app is crashing

PlanPremiumCountryPhilippinesDeviceZenfone 4 selfieOperating SystemAndroid OreoMy Question or IssueI recently updated my system to andriod Oreo and then the app started crashing. It plays songs but stops halfway. I try to play the next song, it start...

  • Newbie
  • Plan Premium Country Philippines Device Zenfone 4 selfie Operating System Android Oreo My Question or Issue I recently updated my system to andriod Oreo and then the app started crashin...
  • 196 Views
  • 0 replies
  • 1 likes
  • 196 Views
  • 0 replies
  • 1 likes

app stops when searching for music/doesn't discover

PlanFreeCountry NetherlandsDeviceOneplus 3TOperating SystemAndroid My Question or IssueI've just installed the app on my phone and it has two problems:.1) When I search for music, after typing 2-3 characters the app stops (it goes to the home screen ...

  • Newbie
  • Plan Free Country  Netherlands Device Oneplus 3T Operating System Android   My Question or Issue I've just installed the app on my phone and it has two problems:. 1) When I searc...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Still don't have the updated UI no matter how many times I updated the app

PlanPremiumCountry DeviceSony Xperia Z5Operating SystemAndroid Nougat 7.1.1 My Question or IssueEverybody has the updated UI, I'm downloading every update right away and still don't have the updated UI. My friend have the same phone and he has the ne...

  • Casual Listener
  • Plan Premium Country   Device Sony Xperia Z5 Operating System Android Nougat 7.1.1   My Question or Issue Everybody has the updated UI, I'm downloading every update right away and...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

App keeps crashing samsung galaxy s9

PlanPremiumCountry United States DeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue My app keeps crashing. I have to constantly reopen app and press play or actually open. If I'm lucky I can play a full song. I have tried to ins...

  • Newbie
  • Plan Premium Country  United States  Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  My app keeps crashing. I have to constantly reop...
  • KateAlexandra1
  • Newbie
  • 675 Views
  • 1 replies
  • 12 likes
  • 675 Views
  • 1 replies
  • 12 likes

Some playlists don't load having changed wifi network

PlanPremiumCountrySwedenDeviceSamsung 6 phoneOperating SystemAndroid My Question or IssueWhen switching from home wifi to work wifi (or any other wifi network) some playlists don't load, typically the Daily Mix and artist radio lists. I get an "you'r...

  • Newbie
  • Plan Premium Country Sweden Device Samsung 6 phone Operating System Android  My Question or Issue When switching from home wifi to work wifi (or any other wifi network) some playlists d...
  • 139 Views
  • 0 replies
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  • 139 Views
  • 0 replies
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Need to reinstall Spotify. Will I get my music and downloads back?

Hi, Looks like I need to reinstall Spotify on my Note 8 (Android 8.0.0) to fix an issue. Not too difficult, but I cannot find anywhere what is recovered after the reinstall. I assume the playlists are recovered via my (Premium) account, but what abou...

  • Newbie
  • Hi,   Looks like I need to reinstall Spotify on my Note 8 (Android 8.0.0) to fix an issue. Not too difficult, but I cannot find anywhere what is recovered after the reinstall.   I assum...
  • 248 Views
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  • 248 Views
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Superuser Contribution whistling noise

PlanpremiumCountry GreeceDevicegalaxy s7Operating Systemlatest android given by samsung My Question or Issue A few months ago while on vacas, I had connected my smartphone to my car (WV tiquan) via blutooth, and through it i was listening to spotify....

  • Casual Listener
  • Plan premium Country  Greece Device galaxy s7 Operating System latest android given by samsung   My Question or Issue  A few months ago while on vacas, I had connected my sma...
  • Jemi
  • Spotify Legend
  • 770 Views
  • 8 replies
  • 0 likes
  • 770 Views
  • 8 replies
  • 0 likes

Why does Spotify now force me to name new playlists?

I DO NOT LIKE the new Android App "feature" that forces me to name a newly created playlist. The old default naming worked just fine for most things and offered no impediments to custom naming if desired. How could the new default of naming the playl...

  • Regular
  • I DO NOT LIKE the new Android App "feature" that forces me to name a newly created playlist. The old default naming worked just fine for most things and offered no impediments to custom naming if des...
  • Wolfwood
  • Regular
  • 3625 Views
  • 38 replies
  • 26 likes
  • 3625 Views
  • 38 replies
  • 26 likes

Can't Download

I've just downloaded spotify on my android .I got premium with the first two months free .I can't seem to download any music though. Some help would be greatly appreciated I have tried :Alowed cellular download Given all permissions in app settings G...

  • Newbie
  • I've just downloaded spotify on my android .I got premium with the first two months free .I can't seem to download any music though. Some help would be greatly appreciated   I have tried : Al...
  • NevaZyo
  • Newbie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Can no longer login Galaxy Watch Pixel 3

PlanPremium CountryUSA DevicePixel 3 & Galaxy Watch Operating SystemAndroid P (PD1A.180720.031) & Tizen 4.0.0.1 My Question or IssueHad a Pixel 2 XL and was able to connect to spotify just fine on the Galaxy Watch. Now that I've upgraded to the Pixel...

  • Casual Listener
  • Plan Premium   Country USA   Device Pixel 3 & Galaxy Watch   Operating System Android P (PD1A.180720.031) & Tizen 4.0.0.1   My Question or Issue Had a Pixel 2...
  • 336 Views
  • 0 replies
  • 1 likes
  • 336 Views
  • 0 replies
  • 1 likes

Superuser Contribution listening to podcasts without downloading them

Hi,Lately, I haven't been able to listen to podcasts without downloading them (and when I do download them can't find them, I never manage to reach my Que). The only way to listen online to podcasts is when I press Edit, but this isn't an option with...

  • Casual Listener
  • Hi, Lately, I haven't been able to listen to podcasts without downloading them (and when I do download them can't find them, I never manage to reach my Que). The only way to listen online to podcast...
  • rflrfl
  • Casual Listener
  • 502 Views
  • 2 replies
  • 0 likes
  • Podcasts
  • 502 Views
  • 2 replies
  • 0 likes

Up

PlanPremiumCountry UKDevice(Samsung Galaxy S7 Edge Operating SystemAndroid 8.0.0 My Question or Issue Latest update on Android has made the app very fustraing. I do love the new look but it's been let down by how unstable its become. I'm kicked out a...

  • Newbie
  • Plan Premium Country  UK Device (Samsung Galaxy S7 Edge  Operating System Android 8.0.0   My Question or Issue  Latest update on Android has made the app very fustraing....
  • Jose_M
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Can't view artist or album

When listening to a song and I have the screen showing the album artwork, if I click on the 3 dots to bring up a menu and I select view artist or view album, it takes me back to the home page. This only started happening a couple of weeks ago. It use...

  • Newbie
  • When listening to a song and I have the screen showing the album artwork, if I click on the 3 dots to bring up a menu and I select view artist or view album, it takes me back to the home page. This o...
  • 299 Views
  • 0 replies
  • 1 likes
  • 299 Views
  • 0 replies
  • 1 likes

Reading messages under [Android Auto] does not wotk when Spotify is installed

PlanPremiumCountryGermany DeviceSamsung Galaxy S7Operating SystemAndroid 8.0 My Question or IssueWhen using android auto reading messages (tested with Whatsapp and Threema) does not work. Message is not read but spotify starts playing music instead. ...

  • Casual Listener
  •   Plan Premium Country Germany  Device Samsung Galaxy S7 Operating System Android 8.0    My Question or Issue When using android auto reading messages (tested with What...
  • Seb_ger
  • Casual Listener
  • 418 Views
  • 2 replies
  • 1 likes
  • 418 Views
  • 2 replies
  • 1 likes

Spotify closing by itself, i cant play music ir scroll through library as it just closes.

PlanSamsung Galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I boot up Spotify and play a song the app closes by itself and stops the music, if I'm scrolling through my library the app is also closing b...

  • Casual Listener
  • Plan Samsung Galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every time I boot up Spotify and play a song the app closes by itself and sto...
  • khankilla
  • Casual Listener
  • 865 Views
  • 3 replies
  • 1 likes
  • App closing
  • 865 Views
  • 3 replies
  • 1 likes

Playlists half grey and unplayable / undownloadable on mobile - fine on PC

Half of one of my old playlists is now grey and unplayable / undownloadable on my mobile (android) but is still fine on my PC and imac.The list is a shared list, and the songs in grey were all added from a different account (also mine) but not all of...

  • Newbie
  •   Half of one of my old playlists is now grey and unplayable / undownloadable on my mobile (android) but is still fine on my PC and imac. The list is a shared list, and the songs in grey were ...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes