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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27903 Views
  • 59 replies
  • 23 likes
  • 27903 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870429 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870429 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution cant download to sd card anymore

PlanPremium DeviceGalaxy j3v My Question or Issue I've had spotify for 5+ years and I've had premium for over a year, and I've never had a problem. That is, until I updated the app yesterday. My phone wouldnt let me play music, so I figured the thing...

  • Newbie
  • Plan Premium  Device Galaxy j3v  My Question or Issue  I've had spotify for 5+ years and I've had premium for over a year, and I've never had a problem. That is, until I updated t...
  • Jemi
  • Spotify Legend
  • 1853 Views
  • 1 replies
  • 0 likes
  • 1853 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Car view for Android users

Can you please return the podcast navigation/seek controls to this view as well (forward/back 15 sec) instead of the next/prev buttons when user is listening to a podcast vs song?

  • Casual Listener
  • Can you please return the podcast navigation/seek controls to this view as well (forward/back 15 sec) instead of the next/prev buttons when user is listening to a podcast vs song?
  • Jemi
  • Spotify Legend
  • 10798 Views
  • 1 replies
  • 3 likes
  • 10798 Views
  • 1 replies
  • 3 likes

Galaxy smartwatch

I have downloaded spotify app on my watch but can only view playlists and my collection which is shown as single songs, I have seen other videos where you can see your collection as albums, is their a problem with my app on watch or have they updated...

  • Newbie
  • I have downloaded spotify app on my watch but can only view playlists and my collection  which is shown as single songs, I have seen other videos where you can see your collection as albums, is ...
  • 316 Views
  • 0 replies
  • 1 likes
  • 316 Views
  • 0 replies
  • 1 likes

Solved!! Shuffle Playing Songs Twice in a Row

Hello y'all, I've been having an annoying issue the last couple days where shuffling an artist results in playing most (but not all) songs twice in a row. The songs are still shuffled they just repeat.I've included screenshots of my queue and main pl...

  • Regular
  • Hello y'all,   I've been having an annoying issue the last couple days where shuffling an artist results in playing most (but not all) songs twice in a row. The songs are still shuffled they j...
  • Noah
  • Spotify Star
  • 22482 Views
  • 8 replies
  • 2 likes
  • 22482 Views
  • 8 replies
  • 2 likes

Superuser Contribution Problemas com arquivos locais

PlanPremiumCountry BrazilDevice(ASUS Zenfone 3)Operating System(Android 8.0.0) My Question or Issue Os arquivos locais tocam normal no Desktop, porém aparecem como indisponíveis no Android.

  • Newbie
  • Plan Premium Country  Brazil Device (ASUS Zenfone 3) Operating System (Android 8.0.0)   My Question or Issue  Os arquivos locais tocam normal no Desktop, porém aparecem como ...
  • Jemi
  • Spotify Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Spotify to Samsung Music

PlanPremiumCountry CanadaDeviceSamsun Galaxy S9Operating SystemOne UI My Question or IssueHow do i show my personal Spotify playlists in Samsung Music

  • Newbie
  • Plan Premium Country  Canada Device Samsun Galaxy S9 Operating System One UI   My Question or Issue How do i show my personal Spotify playlists in Samsung Music
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Albums tab is stuck on loading

Spotify works normally, every tab loads fine (artists, songs, playlists, etc.), but once I try to get to the albums tab, it is stuck on loading. I left my phone for 10 minutes with screen on, just to see if it will, in fact, load, but it didn't. That...

  • Casual Listener
  • Spotify works normally, every tab loads fine (artists, songs, playlists, etc.), but once I try to get to the albums tab, it is stuck on loading. I left my phone for 10 minutes with screen on, just to...
  • magicznywojtek
  • Casual Listener
  • 531 Views
  • 1 replies
  • 0 likes
  • album tab
    Albums
    bugs
  • 531 Views
  • 1 replies
  • 0 likes

Car View for Android not working

Car View for Android not working for me, i even tried putting the word "car" in by bluetooth stereo's name as suggested by others, still not activating Car View. Does this only work with a certain version of Bluetooth?

  • Newbie
  • Car View for Android not working for me, i even tried putting the word "car" in by bluetooth stereo's name as suggested by others, still not activating Car View. Does this only work with a certain ve...
  • 909 Views
  • 0 replies
  • 9 likes
  • 909 Views
  • 0 replies
  • 9 likes

Discover weekly album art

PlanPremiumCountry SwedenDeviceSamsung Galaxy S8+Operating SystemAndroid OreoMy Question or Issue Album art for dicover weekly is not displayed in english or in my set native language that is Swedish, last time i checked it was still the native langu...

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  • Newbie
  • Plan Premium Country  Sweden Device Samsung Galaxy S8+ Operating System Android Oreo My Question or Issue  Album art for dicover weekly is not displayed in english or in my se...
  • Noah
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Sportify won't launch

PlanPremiumCountryUSA Device(Samsung Galaxy 9)Operating System(Android Oreo) My Question or Issue Since latest Android update, Spotify doesn't launch. It opens then closed immediately. I have tried rebooting and uninstalling/reinstalling multiple tim...

  • Visitor
  •   Plan Premium Country USA   Device (Samsung Galaxy 9) Operating System (Android Oreo)   My Question or Issue Since latest Android update, Spotify doesn't launch. ...
  • Noah
  • Spotify Star
  • 571 Views
  • 5 replies
  • 0 likes
  • 571 Views
  • 5 replies
  • 0 likes

Android Playlist / Folder Organization

PlanPremiumCountryU.S. DeviceS5Operating Systemandroid My Question or Issue Prior to the last update, I was able to move and organize playlists and folders on spotify desktop and they would update/organize on my Android Galaxy S5. Since the last upda...

  • Music Fan
  • Plan Premium Country U.S.  Device S5 Operating System android   My Question or Issue   Prior to the last update, I was able to move and organize playlists and folders on spo...
  • Karaptian
  • Music Fan
  • 1472 Views
  • 1 replies
  • 6 likes
  • 1472 Views
  • 1 replies
  • 6 likes

"Tocando" músicas não baixadas OFFLINE

PlanPremiumCountry Curitiba/PrDeviceXiaomi Mi8ProOperating SystemAndroid My Question or Issue Quando entro no modo offline e coloco para tocar todas as minhas músicas no aleatório o App tenta tocar as músicas não baixadas e fica mudo até eu passar a ...

  • Newbie
  •   Plan Premium Country  Curitiba/Pr Device Xiaomi Mi8Pro Operating System Android    My Question or Issue  Quando entro no modo offline e coloco para tocar todas a...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Sorting Albums Alphabeticly in Album Mode in library

PremiumGermanySamsung Galaxy S7Android 8.0 Since some days the Albums in my Library just do whatever they like. They switch places all the time. Before that they were sorted alphabeticly within an Artist. E.g. Green Days Albums would Start with 21Cen...

  • Newbie
  •   Premium Germany Samsung Galaxy S7 Android 8.0   Since some days the Albums in my Library just do whatever they like. They switch places all the time. Before that they were sorted al...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Finding music

I'm using Spotify free, Moto G6 Play with Oreo, USA.Why do users have to use the search feature to find most music? The browse feature has a limited number of songs. This should be explained when the user opens the app for the first time. I wonder ho...

  • Casual Listener
  • I'm using Spotify free, Moto G6 Play with Oreo, USA. Why do users have to use the search feature to find most music? The browse feature has a limited number of songs. This should be explained when...
  • songassistant
  • Composer
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Adding playlists is a pain

I'm using Spotify free, Moto G6 Play with Oreo, USA.When I use the search and find playlists, why does it not list the number of songs in each playlist on the search results page without opening them? This would take forever. The Roku app does show t...

  • Casual Listener
  • I'm using Spotify free, Moto G6 Play with Oreo, USA. When I use the search and find playlists, why does it not list the number of songs in each playlist on the search results page without opening ...
  • songassistant
  • Composer
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car view for Android users

UPDATE March 5, 2019: Starting today all Premium users on Android will see a new feature while in car view. Now it’s easier to change and view content directly from the car view. From the car view, just tap or swipe on the “CHOOSE MUSIC” area at the ...

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  • Spotify
  • Spotify
  • UPDATE March 5, 2019:    Starting today all Premium users on Android will see a new feature while in car view.   Now it’s easier to change and view content directly from the...
  • meahtenoha
  • Spotify
  • 73451 Views
  • 17 replies
  • 16 likes
  • 73451 Views
  • 17 replies
  • 16 likes

Solved!! Local files not accessible anymore

Plan : PremiumCountry : FranceDevice : Samsung A3 2016Operating System: Android v7.0 My Question or Issue:Sometimes ago, I added local files to desktop application (the album is "Gordon Webster Meets Hetty Kate -Gordon Webster, Hetty Kate-") thanks t...

  • Casual Listener
  • Plan : Premium Country : France Device : Samsung A3 2016 Operating System: Android v7.0   My Question or Issue: Sometimes ago, I added local files to desktop application (the album is "Gor...
  • RemiFr
  • Casual Listener
  • 1540 Views
  • 3 replies
  • 0 likes
  • 1540 Views
  • 3 replies
  • 0 likes

How to keep the Spotify notification permanently in the notification screen

PlanPremiumCountry France DeviceSamsung Galaxy S9 Operating SystemAndroid Pie My Question or IssueHow to keep the Spotify notification permanently in the notification screen. Because the homescreen widget requires this to work properly. Thanks

  • Visitor
  • Plan Premium Country  France  Device Samsung Galaxy S9  Operating System Android Pie   My Question or Issue How to keep the Spotify notification permanently in the notif...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Can't login to Spotify app on Android

Plan - FreeCountry - USA Device - Galaxy S7Operating System - Android Oreo My Question or Issue: I'm not able to login to the Spotify app. Everytime I enter in my login details I get the error: "We're currently experiencing problems. Please try again...

  • Newbie
  • Plan - Free Country - USA   Device - Galaxy S7 Operating System - Android Oreo   My Question or Issue: I'm not able to login to the Spotify app. Everytime I enter in my login details ...
  • 915 Views
  • 0 replies
  • 0 likes
  • Android
    Login
    Spotify
  • 915 Views
  • 0 replies
  • 0 likes

Changing Storage Location

On my Galaxy S9, spotify seems to delete then redownload all of my music onto my internal storage after me setting my storage location as my SD card. This is the second time it's happened and it slows my phone right down.Why is this happening?Is ther...

  • Newbie
  • On my Galaxy S9, spotify seems to delete then redownload all of my music onto my internal storage after me setting my storage location as my SD card. This is the second time it's happened and it slow...
  • 520 Views
  • 0 replies
  • 0 likes
  • 520 Views
  • 0 replies
  • 0 likes