Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375537 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryU.S.DeviceiPhone 8Operating SystemiOS 10 My Question or IssueSpotify used to allow premium users to start a radio station based on a song by seamlessly continuing to play the base song. Now when I start a station, it cuts off the ba...
Plan Premium Country U.S. Device iPhone 8 Operating System iOS 10 My Question or Issue Spotify used to allow premium users to start a radio station based on a song by seamlessly cont...
Roadie
735 Views
2 replies
1 likes
PlanFreeCountryUnited KingdomDeviceHuawei Honor 7Operating SystemAndroid My Issue I've came back to my device only to find that a Premium Advertisement overlay is displayed on my spotify menu and it will not clear. Any attempts to clear the Ad only a...
Plan Free Country United Kingdom Device Huawei Honor 7 Operating System Android My Issue I've came back to my device only to find that a Premium Advertisement overlay is disp...
Casual Listener
1851 Views
3 replies
0 likes
PlanPremium (Student) CountryUSA DeviceSamsung Note 8Win10 Desktop App v1.1.5.153.gf614956dSamsung S7 Operating SystemAndoid 9.0 (Note Win 10Android OS (unsure) My Question or IssueI have Spotify loaded on the above devices. My S7 is my work phone an...
Plan Premium (Student) Country USA Device Samsung Note 8 Win10 Desktop App v1.1.5.153.gf614956d Samsung S7 Operating System Andoid 9.0 (Note 😎 Win 10 Android OS (u...
Roadie
1955 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDeviceSamsung Galaxy S6 EdgeOperating SystemAndroid 7.0 My Question or IssueI used to be able to use Spotify Connect from my phone to my desktop, and use my phone as a remote control. I could choose specific songs on my ph...
Plan Free Country United States Device Samsung Galaxy S6 Edge Operating System Android 7.0 My Question or Issue I used to be able to use Spotify Connect from my phone to my desktop, ...
682 Views
0 replies
0 likes
PlanPremiumCountryMXDeviceXiaomi M5Operating SystemAndroid Oreo My Question or IssueA good friend on mine gave me an enormous quantity of music on an SD card, around 80 GB, is spotify smart enough to play them? I don't own a PC/laptop so the desktop ...
Plan Premium Country MX Device Xiaomi M5 Operating System Android Oreo My Question or Issue A good friend on mine gave me an enormous quantity of music on an SD card, around 80 GB, i...
Composer
634 Views
1 replies
0 likes
PlanPremiumCountryUK DeviceSamsung Galaxy J6+ and ChromebookOperating SystemAndroid and Google Chromebook My Question or IssueHow can I play Spotify on 2 devices at the same time each connected to a separate bluetooth speaker in the same building? Ev...
Plan Premium Country UK Device Samsung Galaxy J6+ and Chromebook Operating System Android and Google Chromebook My Question or Issue How can I play Spotify on 2 devices...
Spotify Star
1441 Views
5 replies
0 likes
PlanPremiumCountryFinlandDeviceCayin N5 IIOperating SystemCayin v3.6 firmware (based on Android 5.1.1)IssueIn Spotify version 8.5.0.735 hardware buttons (Next, Previous, Play/Pause) on the player stopped working while the screen is locked though they...
Plan Premium Country Finland Device Cayin N5 II Operating System Cayin v3.6 firmware (based on Android 5.1.1) Issue In Spotify version 8.5.0.735 hardware buttons (Next, Previous, Play/Pause)...
Casual Listener
1791 Views
4 replies
3 likes
PlanStudent Premium CountryUSDeviceZTE Android/AsusOperating System My Question or IssueSo... I just recently noticed daily mix changed from being a continuous "radio" to a playlist with only 50 songs. Why has this been changed? I loved listening whi...
Plan Student Premium Country US Device ZTE Android/Asus Operating System My Question or Issue So... I just recently noticed daily mix changed from being a continuous "ra...
Casual Listener
872 Views
1 replies
3 likes
PlanPremiumCountryHonduras Samsung Galaxi J7Operating System Android My Question or IssueIn my Spotify account I have designed that my music goes to my SD because I do not have enough space in my cellphone card.Lately there are problems with my accou...
Plan Premium Country Honduras Samsung Galaxi J7 Operating System Android My Question or Issue In my Spotify account I have designed that my music goes to my SD because I...
260 Views
0 replies
0 likes
As the title says, I can play them individualy but when I play a whole playlist it just skips them, and only 2, because I have other local songs on that playlist and those are played with no problem in the queue
As the title says, I can play them individualy but when I play a whole playlist it just skips them, and only 2, because I have other local songs on that playlist and those are played with no problem ...
344 Views
0 replies
1 likes
I blocked a song from the radio using the block icon. I got a message saying, the song wont be played again. But still the same song was played.
I blocked a song from the radio using the block icon. I got a message saying, the song wont be played again. But still the same song was played.
292 Views
0 replies
0 likes
PlanPremiumCountrymexicoDeviceRedmi S2Operating System(Windows 10) My Question or Issuehello, anyone know why i cant see the album list of the artist i follow?before i did no have this problem
Plan Premium Country mexico Device Redmi S2 Operating System (Windows 10) My Question or Issue hello, anyone know why i cant see the album list of the artist i follow? befor...
Roadie
640 Views
3 replies
0 likes
PlanPremiumDeviceSamsung galaxy S9Operating Systemandroid 9My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that th...
Plan Premium Device Samsung galaxy S9 Operating System android 9 My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloa...
324 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s10eOperating SystemAndroid Pie My Question or IssueWhen I click shuffle playlist on the Spotify playlist Chill Lofi Study Beats, then try to connect to my Amazon Echo Dot, which is connected to a B...
Plan Premium Country United States Device Samsung Galaxy s10e Operating System Android Pie My Question or Issue When I click shuffle playlist on the Spotify playlist Chill Lofi Study...
512 Views
0 replies
0 likes
Gooday!I'm not sure if this is a Sonos or Spotify issue but here is my problem:I have four Sonos speaker set up on same wifi, I can stream music to all of them from Spotify with no problem. In the past couple of days, I noticed that I could not group...
Gooday! I'm not sure if this is a Sonos or Spotify issue but here is my problem: I have four Sonos speaker set up on same wifi, I can stream music to all of them from Spotify with no problem. I...
1316 Views
0 replies
1 likes
Hey there.I have a problem where the volume is extremely low when hearing Spotify over my Bluetooth speakers when they are connected to my phone (Huawei P10 pro). (Speaker model is Edifier S350DB) Both my Huawei and speakers are at max. To put in con...
Hey there. I have a problem where the volume is extremely low when hearing Spotify over my Bluetooth speakers when they are connected to my phone (Huawei P10 pro). (Speaker model is Edifier S350DB) ...
1058 Views
0 replies
1 likes
PlanPremiumDevicePC/AndroidOperating SystemAndroid 9.0/Windows 10My Question or IssueThe android app changed and now the thumbs turned into a heart. All the songs I have liked on PC or the previous android app no longer affects the radio station. On ...
Plan Premium Device PC/Android Operating System Android 9.0/Windows 10 My Question or Issue The android app changed and now the thumbs turned into a heart. All the songs I have liked o...
349 Views
0 replies
0 likes
PlanPremiumCountryIsraelDeviceSamsung Galaxy Operating SystemAndroid The My Question or Issuethe interface of the application turned to be in Hebrew. There is no way to change it. My cell phone is set up in Russian, English would be nice as well.
Plan Premium Country Israel Device Samsung Galaxy Operating System Android The My Question or Issue the interface of the application turned to be in Hebrew. There is no way to ...
364 Views
0 replies
0 likes
I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing has worked.
I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing ...
Casual Listener
3359 Views
8 replies
2 likes
I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can't play them. On my iPhone and iPad the songs don't ...
I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can'...
836 Views
0 replies
0 likes
