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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 846488 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846488 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16005 Views
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  • 16005 Views
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Superuser Contribution Unable to share songs to Instagram Story

PlanPremiumCountryIsrael DeviceMeizu m2noteOperating SystemAndroid 5.1Spotify App Version 8.4.70.666Instagram App Version 63.0.0.17.94 My Question or Issue I don't have the option to share songs on Instagram Story. The only option I have related to I...

  • Casual Listener
  • Plan Premium Country Israel  Device Meizu m2note Operating System Android 5.1 Spotify App Version 8.4.70.666 Instagram App Version 63.0.0.17.94   My Question or Issue ...
  • Jemi
  • Spotify Legend
  • 313 Views
  • 1 replies
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  • 313 Views
  • 1 replies
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why are you connecting to fb 5 f**** times a minute?

PlanPremiumCountry DeviceSamsungOperating SystemAndroid OreoMy Question or Issueeven though i dont have facebook activated in spotifiy....(i dont want that glofied toilet any where near my devices)i went ahead and blocked:*.facebook.comand my logs ex...

  • Casual Listener
  • Plan Premium Country   Device Samsung Operating System Android Oreo My Question or Issue even though i dont have facebook activated in spotifiy.... (i dont want that glofied toi...
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  • 243 Views
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Superuser Contribution Disconnecting headphones music continues to play on phone speakers

PlanPremiumCountry UKDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueWhen I disconnect my Bluetooth headphones, Spotify now continues playing the music on the phone speakers which is really annoying. Disconnecting my headphon...

  • Newbie
  • Plan Premium Country  UK Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue When I disconnect my Bluetooth headphones, Spotify now continues playi...
  • Jemi
  • Spotify Legend
  • 2363 Views
  • 1 replies
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  • 2363 Views
  • 1 replies
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Bluetooth - aucun information tracklist

PlanPremiumCountry FranceDeviceGalaxy S8Operating SystemAndroid Oreo 8.0.0 My Question or Issue Bonjour,Les informations n'apparaissent sur mon autoradio en bluetooth alors qu'avec l'application de base Samsung oui. Merci de bien vouloir m'aider

  • Casual Listener
  • Plan Premium Country  France Device Galaxy S8 Operating System Android Oreo 8.0.0   My Question or Issue  Bonjour, Les informations n'apparaissent sur mon autoradio en ...
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  • 117 Views
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Where can I find previous versions of Spotify app?

PlanPremiumDeviceSamsung S8Operating SystemAndroid Oreo I am tired of all the bugs on the last version of the app. The customer service is useless. Where can I find previous versions of the app? I remember that 3 months ago the app was working perfec...

  • Music Fan
  • Plan Premium Device Samsung S8 Operating System Android Oreo   I am tired of all the bugs on the last version of the app. The customer service is useless. Where can I find previous v...
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  • 179 Views
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No Heart/Dislike on Lock Screen

I recently switched from an Iphone 5s to the Samsung Galaxy S9. One thing I noticed different on Android regarding Spotify is that there is no option to Like/Dislike on the Lock screen when I'm listening to a Radio. It seems inconvenient to always ha...

  • Casual Listener
  •   I recently switched from an Iphone 5s to the Samsung Galaxy S9. One thing I noticed different on Android regarding Spotify is that there is no option to Like/Dislike on the Lock screen w...
  • emily-grace
  • Composer
  • 313 Views
  • 1 replies
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  • Android
    Galaxy S9
    like and dislike
  • 313 Views
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Queues cause inaccurate Heavy Rotation sections

PlanPremiumDeviceGoogle PixelOperating SystemAndroid 9.1 My Question or Issue My Heavy Rotation section is full of artists I've hardly listened to--often I've hardly clicked on them and I haven't listened to a full album by them. The only similarity ...

  • Newbie
  • Plan Premium Device Google Pixel Operating System Android 9.1   My Question or Issue  My Heavy Rotation section is full of artists I've hardly listened to--often I've hardly clicked...
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  • 223 Views
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Problem with the app, need reload too much times

PlanPremiumCountry FranceDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or Issue i have a problem since i get the spotify premium.. when i heard music, even when i am connected to internet (wifi or 4G+) the app tell me that ther...

  • Newbie
  • Plan Premium Country  France Device Samsung Galaxy S7 Edge Operating System Android Oreo   My Question or Issue  i have a problem since i get the spotify premium.. when ...
  • YahTehgz
  • Composer
  • 174 Views
  • 1 replies
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  • 174 Views
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Pausing and skipping to next song

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueMy spotify is randomly pausing or skipping tothe next song. I have tried different headphones (as per suggestions) and also formatted my SD card to the phone...

  • Newbie
  •   Plan Premium Country Australia Device Samsung Galaxy 9 Operating System Android   My Question or Issue My spotify is randomly pausing or skipping tothe next song. I have tried ...
  • YahTehgz
  • Composer
  • 195 Views
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  • 1 likes
  • 195 Views
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[Playlists] i cant find the button to add all musics of a playlist to another one

PlanPremiumCountry BrazilDevice Some androids (i tested in some frinds' phones)Operating SystemAndroid 7 and 8 My Question or Issue

  • Newbie
  • Plan Premium Country  Brazil Device  Some androids (i tested in some frinds' phones) Operating System Android 7 and 8   My Question or Issue  
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  • 111 Views
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Home tab not loading on Honor Play in Android App

Hey Peeps, I've ran into an issue with my Android Spotify app when I switched over to my new Honor Play device. The app's home tab is not loading, giving an EM: Sorry, something went wrong. That didn't work. Please have another go. I've tried in Full...

  • Newbie
  • Hey Peeps,   I've ran into an issue with my Android Spotify app when I switched over to my new Honor Play device. The app's home tab is not loading, giving an EM: Sorry, something went wrong. ...
  • emily-grace
  • Composer
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
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Superuser Contribution i can't see image in browser section

PlanPremiumCountryItaly DeviceSamsung 7 EdgeOperating SystemAndroid Oreo My Question or Issue I can't see image in browser section.Spoiler (Highlight to read) I tried to delete cache and data.Reinstall application.Refactory settings of smartphone. Bu...

Screenshot_20180726-234416_Spotify.jpg
  • Casual Listener
  • Plan Premium Country Italy   Device Samsung 7 Edge Operating System Android Oreo   My Question or Issue  I can't see image in browser section.   I tried to d...
  • Lodu
  • Casual Listener
  • 280 Views
  • 2 replies
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  • 280 Views
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Solved!! Naming Playlists Questions

So if I want to create a playlist like "90's Dance Hits" and there is already a listener created playlist with the same name how does that work? I'm not seeing duplicate names in playlists searches but I can't imagine people's choices in namig playli...

  • Regular
  • So if I want to create a playlist like "90's Dance Hits" and there is already a listener created playlist with the same name how does that work? I'm not seeing duplicate names in playlists searches b...
  • emily-grace
  • Composer
  • 819 Views
  • 1 replies
  • 0 likes
  • 819 Views
  • 1 replies
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Solved!! How to delete downloaded songs & podcasts

DeviceSamsung Galaxy S5Operating SystemAndroid 6.0 Marshmallow My Question or IssueSo now that spotify has made it so clearing the cache dosen't remove songs, how do you delete all your downloaded songs and podcasts?

  • Casual Listener
  • Device Samsung Galaxy S5 Operating System Android 6.0 Marshmallow   My Question or Issue So now that spotify has made it so clearing the cache dosen't remove songs, how do you delete all y...
  • Gamegenorator
  • Casual Listener
  • 6299 Views
  • 4 replies
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  • 6299 Views
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Superuser Contribution Long loading times.

PlanPremiumCountryNorway DeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue When opening a playlist, 25% of the time it takes several minutes to load. Also starting a song takes some time, Sometimes I get irritated and keep pre...

  • Casual Listener
  • Plan Premium Country Norway   Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue  When opening a playlist, 25% of the time it takes several minut...
  • perern1994
  • Casual Listener
  • 2187 Views
  • 4 replies
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  • 2187 Views
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Solved!! Any tips for navigating Spotify via Google Assistant?

Does anyone have any tips as far as navigating Spotify via Google Assistant (Voice Commands), particularly loading playlists. Some playlist have long names and I don't always remember the names. There also doesn't seem to be a way to load next saved ...

  • Regular
  • Does anyone have any tips as far as navigating Spotify via Google Assistant (Voice Commands), particularly loading playlists. Some playlist have long names and I don't always remember the names. Ther...
  • SUBCMDR
  • Regular
  • 3197 Views
  • 2 replies
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  • 3197 Views
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Shuffle & repeat turn on with every app restart

PlanPremiumCountryNetherlandsDeviceHuawei P20 ProOperating SystemEMUI Android 8.1.0My Question or IssueWhenever I fully close and restart my Spotify app, my settings reset to shuffle and infinite repeat. I want to permanently disable these somehow, s...

  • Casual Listener
  • Plan Premium Country Netherlands Device Huawei P20 Pro Operating System EMUI Android 8.1.0 My Question or Issue Whenever I fully close and restart my Spotify app, my settings reset to shuffl...
  • dinomight
  • Spotify Star
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
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Solved!!Superuser Contribution Delete Downloads?

Plan: PremiumCountry: United States DeviceAmazon Fire HD 8 (6th Generation)Operating SystemFire OS 5 (Android Derived) My Question or Issue According to my settings, downloads take up 7.0 MB of my memory, but I currently have no downloaded songs thou...

  • Newbie
  •   Plan: Premium Country: United States   Device Amazon Fire HD 8 (6th Generation) Operating System Fire OS 5 (Android Derived)   My Question or Issue  According to my se...
  • Katerina
  • Spotify Legend
  • 5512 Views
  • 1 replies
  • 0 likes
  • downloads
    memory
    storage
  • 5512 Views
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Solved!! All playlists are gone.

Listened to my playlists a few hours ago, four maybe, get of work and I'm asked to logg in to spotify again. Sure. It loggs me out instantly. Try again. Same. Find a topic to reset my password. Do so, I can log in but all my playlists are now gone. P...

  • Casual Listener
  • Listened to my playlists a few hours ago, four maybe, get of work and I'm asked to logg in to spotify again. Sure. It loggs me out instantly. Try again. Same. Find a topic to reset my password. Do so...
  • dinomight
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see the songs I've saved this morning

This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out and log in and re-installed the app. What should I do?!?!?

  • Newbie
  • This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out an...
  • Katerina
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes