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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

409830 Views

554 replies

37 likes

Account
Free
  • 409830 Views
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  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8934 Views

0 replies

7 likes

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Mal funzionamento dell'app con continui messaggi di errore

Pianoforte premioNazioneItaliaDispositivo LG G7 Lg g7Sistema operativo Android 8.0.0 La mia domanda o problemaL'applicazione mi dà problemi, interrompendo l'ascolto della musica e bloccandosi durante la ricerca dellle tracce da me Cercate. Un problem...

Newbie

Pianoforte  premio Nazione Italia Dispositivo LG G7  Lg g7 Sistema operativo  Android 8.0.0   La mia domanda o problema L'applicazione mi dà problemi, interrompendo l'...

315 Views

0 replies

0 likes

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Superuser Contribution Songs saved to Your Music showing in desktop app but not in android app

PlanPremiumCountryColombiaDeviceGalaxy S8 and Galaxy S10Operating SystemWindows 10 My Question or IssueHello! Since around january I've been having this issue: some tracks that I save to Your Music/Liked Songs cannot be found under the same playlist ...

Casual Listener

Plan Premium Country Colombia Device Galaxy S8 and Galaxy S10 Operating System Windows 10   My Question or Issue Hello! Since around january I've been having this issue: some tracks th...

diegolramirez

Casual Listener

746 Views

2 replies

0 likes

  • 746 Views
  • 2 replies
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Instagram Stories Play on Spotify Problem

PlanPremiumCountryTurkeyOperating SystemAndroid Kitkat 4.4 My Question or Issuei can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can i solve this problem? My friend doesn't have this problem on his iPhone ...

Casual Listener

Plan Premium Country Turkey Operating System Android Kitkat 4.4   My Question or Issue i can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can ...

mrtcndgrl

Casual Listener

1515 Views

2 replies

0 likes

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  • 2 replies
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Sorting title stoped ignoring artcles (the, a, an)

PlanPremiumCountryNLDeviceFP2 and Samsung Galaxy Tab S3Operating SystemAndroid 7.1.2 (FP2) and Android 8.0.0 (Samsung) My IssueSince the last Spotify update this Sunday the sorting function for Title has stoped ignoring artcles (the, a, an). Sorting ...

Regular

Plan Premium Country NL Device FP2 and Samsung Galaxy Tab S3 Operating System Android 7.1.2 (FP2) and Android 8.0.0 (Samsung)   My Issue Since the last Spotify update this Sunday ...

Helmi_rat

Regular

1332 Views

2 replies

5 likes

  • 1332 Views
  • 2 replies
  • 5 likes

Superuser Contribution My Library Artists not showing my music

PlanPremiumCountry DeviceGalaxy S9Operating SystemAndroid Pie My Question or IssueSo I recently got Spotify Premium, and I'm loving it. On my PC at least.....On the mobile app, however, I'm not able to get even as much functionality as I did with Spo...

Casual Listener

Plan Premium Country   Device Galaxy S9 Operating System Android Pie   My Question or Issue So I recently got Spotify Premium, and I'm loving it. On my PC at least..... On the mo...

Guido

Spotify Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
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Superuser Contribution No control in lock screen on Android Pie

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid Pie 9.0 April 2019 Patch there is the problem that I can no longer control Spotify on the lock screen although the controls are all displayed. The device is a Samsung Galaxy S8 p...

Visitor

Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android Pie 9.0 April 2019 Patch   there is the problem that I can no longer control Spotify on the lock screen al...

Guido

Spotify Legend

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
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Superuser Contribution Controls for Spotify won't work via any Bluetooth device

PlanPremiumCountryUKDevice(OnePlus 6T)Operating System(Android 9 / Oxygen OS - 9.0.13) My Question or IssueAs of last month, if I connect my phone to a Bluetooth device ( my car, headphones, portable speakers etc... ) The inline controls on the Bluet...

Newbie

Plan Premium Country UK Device (OnePlus 6T) Operating System (Android 9 / Oxygen  OS - 9.0.13)   My Question or Issue As of last month, if I connect my phone to a Bluetooth device...

Guido

Spotify Legend

1247 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Stories not working after latest update

PlanPremiumCountryPolandDeviceSamsung Galaxy A5 2016 (SM-A510F)Operating SystemAndroid 7.0 Nougat My Question or IssueAfter the latest update of Spotify app, sharing to Instagram Stories doesn't work. The option appears but when I'm choosing it, it j...

Newbie

Plan Premium Country Poland Device Samsung Galaxy A5 2016 (SM-A510F) Operating System Android 7.0 Nougat   My Question or Issue After the latest update of Spotify app, sharing to Insta...

Katerina

Spotify Legend

468 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

No shuffle button.

I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist. PlanFreeCountryIndiaDeviceOnePlus 6Operating SystemAndroid Oreo

Newbie

I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist.     Plan Free Country India Device OnePlus 6 Operating System Android&n...

393 Views

0 replies

0 likes

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Connecting headphones to Android cell involuntarily transfers sound to that cell from speakers/lapto

PlanPremium through family planCountrySwedenDeviceSamsung Galaxy S6, HP LaptopOperating SystemAndroid 7.0, Windows 10 Home My Question or IssueSince a couple of weeks Spotify automatically transfers music audio from playing on my laptop/speakers to m...

Newbie

Plan Premium through family plan Country Sweden Device Samsung Galaxy S6, HP Laptop Operating System Android 7.0, Windows 10 Home   My Question or Issue Since a couple of weeks Spotify...

302 Views

0 replies

0 likes

  • 302 Views
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Podcast episode list empty

PlanPremiumCountry DeviceSamsung Galaxy S9Operating SystemAndroid 8.0.0 My Question or IssueAfter I set a filter to display downloaded episodes of a podcast the list is empty. This makes sense since I haven't got any, however the filter option is dim...

Newbie

Plan Premium Country   Device Samsung Galaxy S9 Operating System Android 8.0.0   My Question or Issue After I set a filter to display downloaded episodes of a podcast the list is ...

1151 Views

0 replies

0 likes

Podcast Episodes
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Incoming calls heared on my device

PlanfreeCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have this problem.I have spotify associated to my speakers via bluetooth to hear the mus...

Newbie

Plan free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I have th...

ElainaD

Composer

1043 Views

1 replies

0 likes

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  • 1 replies
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Old podcast episodes not showing only on Android

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or Issue Hi, Older podcasts are not always showing up on my Android device, but they do on the Windows Spotify player. Stuff They Don't Want You To Know, for example, o...

Newbie

Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue   Hi,   Older podcasts are not always showing up on my Android device, ...

491 Views

0 replies

0 likes

  • 491 Views
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Error to restart my cellphone, the downloaded files was deleted

I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to sd memory, but the files (songs) was deleted, please...

Newbie

I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to s...

238 Views

0 replies

0 likes

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Music Turns of automaticlly.

None of the below information is required. However, the more ou provide the easier it will be for us to try PlanPremiumCountry DeviceHuawei Mate 20 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start a song it...

Newbie

None of the below information is required. However, the more ou provide the easier it will be for us to try  Plan Premium Country   Device Huawei Mate 20 lite Operating System (iOS...

267 Views

0 replies

0 likes

  • 267 Views
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Selecting "Shuffle Play" in a playlist will only play the first song on repeat.

Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore because it just plays the first song forever and f...

Newbie

Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore...

328 Views

0 replies

0 likes

  • 328 Views
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Bluetooth controls unresponsive after re-starting car (Android)

]PlanPremiumCountryAustraliaDeviceHuawei Mate 10 ProOperating SystemAndroid My Question or IssueThe bluetooth controls in my vehicle become unresponsive after restarting the car. I need to unlock my phone and re-open the Spotify app and then it will ...

Music Fan

] Plan Premium Country Australia Device Huawei Mate 10 Pro Operating System Android   My Question or Issue The bluetooth controls in my vehicle become unresponsive after restarting th...

349 Views

0 replies

0 likes

  • 349 Views
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Song pause while screen is locked.

PlanPremiumCountry Samsung Galaxy Note 8, Operating System Android Pie My Question or IssueSometimes when screen locks, music will pause randomly and continue randomly again.someitmes it will also pause and continue once i unlock the screen.its drivi...

Regular

  Plan Premium Country   Samsung Galaxy Note 8,  Operating System  Android Pie   My Question or Issue Sometimes when screen locks, music will pause randomly ...

hacker1216

Newbie

118644 Views

10 replies

29 likes

  • 118644 Views
  • 10 replies
  • 29 likes

Superuser Contribution Music freezes

PlanPremium CountryItaly DeviceSamsung Galaxy S6 Operating SystemAndroid 7.0 For two months, it happens every day that after listening to 3 or 4 songs, the music stops after 9-10 seconds. It is frustrating since then I have no way to listen to someth...

Music Fan

Plan Premium   Country Italy   Device Samsung Galaxy S6   Operating System Android 7.0   For two months, it happens every day that after listening to 3 or 4 songs, the...

iuxmat

Music Fan

1726 Views

4 replies

0 likes

  • 1726 Views
  • 4 replies
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Superuser Contribution Canvas and Autoplay automatically turn on after I turn off offline mode

PlanPremiumCountryGermanyDeviceGalaxy J7Operating SystemAndroid 8.1 My Question or IssueI have to turn off canvas and Autoplay every single time I toggle off offline mode

Casual Listener

Plan Premium Country Germany Device Galaxy J7 Operating System Android 8.1   My Question or Issue I have to turn off canvas and Autoplay every single time I toggle off offline mode

Guido

Spotify Legend

1136 Views

1 replies

0 likes

  • 1136 Views
  • 1 replies
  • 0 likes