Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Rarezzz

Visitor

384493 Views

543 replies

34 likes

Account
Free
  • 384493 Views
  • 543 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7933 Views

0 replies

7 likes

  • 7933 Views
  • 0 replies
  • 7 likes

Shuffled Playlist Excluding an Artist

Premium Spotify user in the US, using a Galaxy S8. I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist completely fails to play one particular band's songs -- entir...

Newbie

Premium Spotify user in the US, using a Galaxy S8.   I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist c...

778 Views

0 replies

1 likes

broken
Playlists
shuffle
  • 778 Views
  • 0 replies
  • 1 likes

Stop music when getting a call

PlanFreeCountryIndiaDeviceRedmi note 5Operating SystemAndroid My Question or IssueThe music streaming does not stop when I get a call but I want it to. I remember getting an option the very first time this happened and accidentally clicked on the opt...

Newbie

Plan Free Country India Device Redmi note 5 Operating System Android   My Question or Issue The music streaming does not stop when I get a call but I want it to. I remember getting an ...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Can't skip or pause songs in lock screen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy A70Operating SystemAndroid 9 My Question or IssueI just got a new phone, and now I can't skip or pause in my lock screen anymore (the widget is there though) anyone know a fix?

Newbie

  Plan Premium Country The Netherlands Device Samsung Galaxy A70 Operating System Android 9   My Question or Issue I just got a new phone, and now I can't skip or pause in my loc...

Bauticerolini

Casual Listener

799 Views

1 replies

2 likes

  • 799 Views
  • 1 replies
  • 2 likes

Genius Lyrics

When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a lyrcis app.

Casual Listener

When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a l...

leaghuter

Casual Listener

734 Views

2 replies

0 likes

  • 734 Views
  • 2 replies
  • 0 likes

Crashing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LG K20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify has been fine until now, but today the music has stopped playing randomly wh...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG K20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Jᴀᴄᴋ

Roadie

423 Views

1 replies

1 likes

  • 423 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is no longer recognizing that i am a premium member

PlanPremiumCountryUSADeviceTechno Pouvoir 2Operating SystemAndroid OMy Question or Issue:I have swithed from an iOS to an android phone. When i try to use my spotify on this new phone it will not let me use some of the premium features such as downlo...

Newbie

Plan Premium Country USA Device Techno Pouvoir 2 Operating System Android O My Question or Issue: I have swithed from an iOS to an android phone. When i try to use my spotify on this ne...

Katerina

Spotify Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing full song

Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.

Newbie

Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.  

Katerina

Spotify Legend

2839 Views

1 replies

1 likes

  • 2839 Views
  • 1 replies
  • 1 likes

Superuser Contribution How can i recover a Blocked song by mistake? How can i see my blocked songs? You have this list show

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Katerina

Spotify Legend

1233 Views

1 replies

0 likes

  • 1233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album Kate Voegele Fine Mess

Hello, I would like to know why the album fine mess of Kate Voegele is not working on Spotify? Either to listen either to download? Thanks MarieP

Newbie

Hello,  I would like to know why the album fine mess of Kate Voegele is not working on Spotify?  Either to listen either to download?    Thanks   MarieP

Katerina

Spotify Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Can't listen to BBC Podcasts

Plan PremiumCountry - UK DeviceSamsung Galaxy A7Operating System Android v8.0 My Question or IssueI cannot seem to play BBC podcasts. Other podcasts are working fine on my device, but BBC podcasts will download - but just not play?

Newbie

Plan Premium Country - UK   Device Samsung Galaxy A7 Operating System Android v8.0   My Question or Issue I cannot seem to play BBC podcasts.  Other podcasts are working f...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

Lock Screen Controls

PlanPremiumCountryUSDeviceGalaxy S10eOperating SystemAndroid Pie with One UI 1.1My Question or IssueI have a galaxy s10e and have found that while in my lock screen I am unable to interact with the play/pause or skipping. I only recently upgraded to ...

Newbie

Plan Premium Country US Device Galaxy S10e Operating System Android Pie with One UI 1.1 My Question or Issue I have a galaxy s10e and have found that while in my lock screen I am unable to i...

Derivel

Regular

761 Views

2 replies

1 likes

  • 761 Views
  • 2 replies
  • 1 likes

can't change music on lockscreen

hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of the phones! I can see the lock screen control, read ...

Newbie

hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of t...

Derivel

Regular

2114 Views

1 replies

0 likes

  • 2114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly playlist plays a different song (Playlist sorting)

My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc. I found that this is the where the song playing is ordered in the 'Custom' order - it plays the right song in...

Newbie

My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc.   I found that this is the where the song playing i...

Guido

Spotify Legend

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Location changing

I select my external sdcard for download storage. Occasionally, the sdcard is not recognized on a phone reboot. When this happens, Spotify automatically starts downloading music to my internal storage. 1. I wish Spotify would not change to the defaul...

Regular

I select my external sdcard for download storage. Occasionally, the sdcard is not recognized on a phone reboot. When this happens, Spotify automatically starts downloading music to my inter...

sasmedia

Regular

2872 Views

8 replies

4 likes

  • 2872 Views
  • 8 replies
  • 4 likes

Superuser Contribution New Layout - playlists, artists, albums

Just got the new layout update for Spotify, we no longer have the ability to save a song for offline listening and go to Artists -> Chose song downloaded and play. Now any saved songs are lumped into one massive playlist, seriously. If your artist be...

Visitor

Just got the new layout update for Spotify, we no longer have the ability to save a song for offline listening and go to Artists -> Chose song downloaded and play. Now any saved songs are lumped i...

Katerina

Spotify Legend

1110 Views

1 replies

1 likes

  • 1110 Views
  • 1 replies
  • 1 likes

WHAT THE **bleep** HAPPENED TO TO THUMBS DOWN (NEVER PLAY**bleep** ON MY RADIO AGAIN) BUTTON?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Heroxoot

Regular

724 Views

2 replies

2 likes

dislike
  • 724 Views
  • 2 replies
  • 2 likes

Can't change track on car stereo using aux cord.

PlanPremium DeviceSamsung J5 Pro, Sony MEX-BT4050UOperating SystemAndroid My Question or IssueI Can't change tracks using my Sony headunit in my car with my Samsung plugged in with an aux cord, Bluetooth works fine, just not an aux cord or a usb cord...

Newbie

Plan Premium     Device Samsung J5 Pro, Sony MEX-BT4050U Operating System Android   My Question or Issue I Can't change tracks using my Sony headunit in my car with my Samsun...

838 Views

0 replies

0 likes

  • 838 Views
  • 0 replies
  • 0 likes

When phone gets turned off, spotify forgets about SD card.

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 9Operating SystemAndroid Pie 9 My Question or IssueI download my spotify music on my SD card (64Gb samsung evo) and for whatever odd reason, whenever my phone gets turned off and on spotify will seem to...

Newbie

Plan Premium Country Australia Device Samsung Galaxy 9 Operating System Android Pie 9   My Question or Issue I download my spotify music on my SD card (64Gb samsung evo) and for whatev...

648 Views

0 replies

1 likes

  • 648 Views
  • 0 replies
  • 1 likes

Bring back ability to start a radio station but keep playing the song it’s based on

PlanPremiumCountryU.S.DeviceiPhone 8Operating SystemiOS 10 My Question or IssueSpotify used to allow premium users to start a radio station based on a song by seamlessly continuing to play the base song. Now when I start a station, it cuts off the ba...

Regular

Plan Premium Country U.S. Device iPhone 8 Operating System iOS 10   My Question or Issue Spotify used to allow premium users to start a radio station based on a song by seamlessly cont...

lumster49

Roadie

755 Views

2 replies

1 likes

  • 755 Views
  • 2 replies
  • 1 likes

Solved!! Bug Report - Premium Advertisement

PlanFreeCountryUnited KingdomDeviceHuawei Honor 7Operating SystemAndroid My Issue I've came back to my device only to find that a Premium Advertisement overlay is displayed on my spotify menu and it will not clear. Any attempts to clear the Ad only a...

Casual Listener

Plan Free Country United Kingdom Device Huawei Honor 7 Operating System Android   My Issue   I've came back to my device only to find that a Premium Advertisement overlay is disp...

Scose

Casual Listener

1883 Views

3 replies

0 likes

bug
report
  • 1883 Views
  • 3 replies
  • 0 likes