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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373229 Views

540 replies

34 likes

Account
Free
  • 373229 Views
  • 540 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

  • 7444 Views
  • 0 replies
  • 7 likes

Non riproduce la musica

Piano PremiumNazioneItaliaDispositivoP9 liteSistema operativoAndroid 7.0 La mia domanda o problemaRiproducendo i brani su spotify dopo aver riprodotto un brano, quello successivo si blocca e devo per forza cambiare canzone per continuare ad ascoltare

Newbie

Piano  Premium Nazione Italia Dispositivo P9 lite Sistema operativo Android 7.0     La mia domanda o problema Riproducendo i brani su spotify dopo aver riprodotto un brano, ...

418 Views

0 replies

0 likes

  • 418 Views
  • 0 replies
  • 0 likes

Search function wont work

I live in Australia and I encountered the problem on my Samsung Galaxy A3. I am using spotify free. When I try to use the search function, it takes a while to load, then eventually a message pops up saying: 'No internet connection' even when I do hav...

Casual Listener

I live in Australia and I encountered the problem on my Samsung Galaxy A3.  I am using spotify free.  When I try to use the search function, it takes a while to load, then eventually a mess...

Imdaman021

Casual Listener

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

Superuser Contribution App freezes after opening (sansung s4)

PlanPremiumCountryBrazil Device Sansung s4. Operating SystemAbdroid My Question or IssueHello guys. It's just it, I open the app and after the logo it pops the usual screen, but nothing besides the buttons in the bottom. After that nothing happens an...

Newbie

    Plan Premium Country Brazil  Device  Sansung s4.  Operating System Abdroid   My Question or Issue Hello guys. It's just it, I open the app and after the ...

Katerina

Spotify Legend

589 Views

2 replies

0 likes

Android
  • 589 Views
  • 2 replies
  • 0 likes

Shuffled Playlist Excluding an Artist

Premium Spotify user in the US, using a Galaxy S8. I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist completely fails to play one particular band's songs -- entir...

Newbie

Premium Spotify user in the US, using a Galaxy S8.   I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist c...

768 Views

0 replies

1 likes

broken
Playlists
shuffle
  • 768 Views
  • 0 replies
  • 1 likes

Stop music when getting a call

PlanFreeCountryIndiaDeviceRedmi note 5Operating SystemAndroid My Question or IssueThe music streaming does not stop when I get a call but I want it to. I remember getting an option the very first time this happened and accidentally clicked on the opt...

Newbie

Plan Free Country India Device Redmi note 5 Operating System Android   My Question or Issue The music streaming does not stop when I get a call but I want it to. I remember getting an ...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Can't skip or pause songs in lock screen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy A70Operating SystemAndroid 9 My Question or IssueI just got a new phone, and now I can't skip or pause in my lock screen anymore (the widget is there though) anyone know a fix?

Newbie

  Plan Premium Country The Netherlands Device Samsung Galaxy A70 Operating System Android 9   My Question or Issue I just got a new phone, and now I can't skip or pause in my loc...

Bauticerolini

Casual Listener

781 Views

1 replies

2 likes

  • 781 Views
  • 1 replies
  • 2 likes

Genius Lyrics

When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a lyrcis app.

Casual Listener

When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a l...

leaghuter

Casual Listener

721 Views

2 replies

0 likes

  • 721 Views
  • 2 replies
  • 0 likes

Crashing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LG K20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify has been fine until now, but today the music has stopped playing randomly wh...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG K20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Jᴀᴄᴋ

Roadie

411 Views

1 replies

1 likes

  • 411 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is no longer recognizing that i am a premium member

PlanPremiumCountryUSADeviceTechno Pouvoir 2Operating SystemAndroid OMy Question or Issue:I have swithed from an iOS to an android phone. When i try to use my spotify on this new phone it will not let me use some of the premium features such as downlo...

Newbie

Plan Premium Country USA Device Techno Pouvoir 2 Operating System Android O My Question or Issue: I have swithed from an iOS to an android phone. When i try to use my spotify on this ne...

Katerina

Spotify Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing full song

Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.

Newbie

Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.  

Katerina

Spotify Legend

2827 Views

1 replies

1 likes

  • 2827 Views
  • 1 replies
  • 1 likes

Superuser Contribution How can i recover a Blocked song by mistake? How can i see my blocked songs? You have this list show

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Katerina

Spotify Legend

1214 Views

1 replies

0 likes

  • 1214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album Kate Voegele Fine Mess

Hello, I would like to know why the album fine mess of Kate Voegele is not working on Spotify? Either to listen either to download? Thanks MarieP

Newbie

Hello,  I would like to know why the album fine mess of Kate Voegele is not working on Spotify?  Either to listen either to download?    Thanks   MarieP

Katerina

Spotify Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Can't listen to BBC Podcasts

Plan PremiumCountry - UK DeviceSamsung Galaxy A7Operating System Android v8.0 My Question or IssueI cannot seem to play BBC podcasts. Other podcasts are working fine on my device, but BBC podcasts will download - but just not play?

Newbie

Plan Premium Country - UK   Device Samsung Galaxy A7 Operating System Android v8.0   My Question or Issue I cannot seem to play BBC podcasts.  Other podcasts are working f...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Lock Screen Controls

PlanPremiumCountryUSDeviceGalaxy S10eOperating SystemAndroid Pie with One UI 1.1My Question or IssueI have a galaxy s10e and have found that while in my lock screen I am unable to interact with the play/pause or skipping. I only recently upgraded to ...

Newbie

Plan Premium Country US Device Galaxy S10e Operating System Android Pie with One UI 1.1 My Question or Issue I have a galaxy s10e and have found that while in my lock screen I am unable to i...

Derivel

Regular

727 Views

2 replies

1 likes

  • 727 Views
  • 2 replies
  • 1 likes

can't change music on lockscreen

hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of the phones! I can see the lock screen control, read ...

Newbie

hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of t...

Derivel

Regular

2086 Views

1 replies

0 likes

  • 2086 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly playlist plays a different song (Playlist sorting)

My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc. I found that this is the where the song playing is ordered in the 'Custom' order - it plays the right song in...

Newbie

My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc.   I found that this is the where the song playing i...

Guido

Spotify Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Location changing

I select my external sdcard for download storage. Occasionally, the sdcard is not recognized on a phone reboot. When this happens, Spotify automatically starts downloading music to my internal storage. 1. I wish Spotify would not change to the defaul...

Regular

I select my external sdcard for download storage. Occasionally, the sdcard is not recognized on a phone reboot. When this happens, Spotify automatically starts downloading music to my inter...

sasmedia

Regular

2784 Views

8 replies

4 likes

  • 2784 Views
  • 8 replies
  • 4 likes

Superuser Contribution New Layout - playlists, artists, albums

Just got the new layout update for Spotify, we no longer have the ability to save a song for offline listening and go to Artists -> Chose song downloaded and play. Now any saved songs are lumped into one massive playlist, seriously. If your artist be...

Visitor

Just got the new layout update for Spotify, we no longer have the ability to save a song for offline listening and go to Artists -> Chose song downloaded and play. Now any saved songs are lumped i...

Katerina

Spotify Legend

1096 Views

1 replies

1 likes

  • 1096 Views
  • 1 replies
  • 1 likes

WHAT THE **bleep** HAPPENED TO TO THUMBS DOWN (NEVER PLAY**bleep** ON MY RADIO AGAIN) BUTTON?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Heroxoot

Regular

699 Views

2 replies

2 likes

dislike
  • 699 Views
  • 2 replies
  • 2 likes

Can't change track on car stereo using aux cord.

PlanPremium DeviceSamsung J5 Pro, Sony MEX-BT4050UOperating SystemAndroid My Question or IssueI Can't change tracks using my Sony headunit in my car with my Samsung plugged in with an aux cord, Bluetooth works fine, just not an aux cord or a usb cord...

Newbie

Plan Premium     Device Samsung J5 Pro, Sony MEX-BT4050U Operating System Android   My Question or Issue I Can't change tracks using my Sony headunit in my car with my Samsun...

831 Views

0 replies

0 likes

  • 831 Views
  • 0 replies
  • 0 likes