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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Songs do not appear

PlanPremiumCountryBrazilDeviceMotorola G5Operating SystemAndroid 8.1.0 My Question or IssueSome artists I usually listen to have more than 100 songs saved in my account. When I open the page of saved songs (downloaded or not downloaded) of these arti...

WhatsApp Image 2019-04-22 at 19.53.48.jpeg WhatsApp Image 2019-04-22 at 19.53.47.jpeg WhatsApp Image 2019-04-22 at 19.53.47 (1).jpeg WhatsApp Image 2019-04-22 at 20.04.53.jpeg
  • Newbie
  • Plan Premium Country Brazil Device Motorola G5 Operating System Android 8.1.0   My Question or Issue Some artists I usually listen to have more than 100 songs saved in my account. When...
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  • 219 Views
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Can't rewind or fast-foward in Android app.

PlanFree/PremiumUnited States DeviceSamsung Galaxy s10eOperating SystemAndroid 9 I just moved from an iPhone to a Samsung Galaxy s10e, and I can't figure out how to rewind and fast-foward a track in the Android Spotify app. On the iPhone I just had t...

  • Newbie
  • Plan Free/Premium United States   Device Samsung Galaxy s10e Operating System Android 9   I just moved from an iPhone to a Samsung Galaxy s10e, and I can't figure out how to rewi...
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  • 491 Views
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Can Not Play Selected Song, Only Shuffle But In Google Pixel Can Selected

PlanFreeCountryIndonesia DeviceGoogle Pixel 3 and SamsungGalaxy 9Operating SystemAndroid My Question or IssueI have 2 device different that is Google Pixel 3 and Samsung S9, but when i play spotify on Google Pixel 3, i can select any song without shu...

  • Newbie
  • Plan Free Country Indonesia   Device Google Pixel 3 and SamsungGalaxy 9 Operating System Android   My Question or Issue I have 2 device different that is Google Pixel 3 and Samsu...
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  • 227 Views
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Solved!!Superuser Contribution Podcast list is broken

PlanPremiumCountryCanadaDevicePixel 2Operating SystemAndroid P My Question or IssueSince the latest update, the podcast list is broken. It used to be very smart and show me exactly where I was. Now I only have the option to sort by unplayed or the ot...

  • Regular
  •   Plan Premium Country Canada Device Pixel 2 Operating System Android P   My Question or Issue Since the latest update, the podcast list is broken. It used to be very smart and s...
  • bbbbarryc
  • Regular
  • 1959 Views
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  • 1959 Views
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Hide artist option missing in premium account

PlanPremiumCountryAustraliaDeviceOppo IssueI've recently upgraded to premium and have noticed that my ability to hide an artist has disappeared. I currently have the latest update. I've uninstall and reinstalled the app. I've checked on my friend's p...

  • Newbie
  • Plan Premium Country Australia Device Oppo   Issue I've recently upgraded to premium and have noticed that my ability to hide an artist has disappeared. I currently have the latest upd...
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  • hide artist
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Spotify not loading music using cellular option

PlanPremium on Galaxy Watch My Question or IssueIm trying to play music on my galaxy watch using the cellular data but the playlist ar not loading up even tho I have a signal

  • Newbie
  • Plan Premium on Galaxy Watch   My Question or Issue Im trying to play music on my galaxy watch using the cellular data but the playlist ar not loading up even tho I have a signal
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  • 253 Views
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Superuser Contribution Daily Mixes disappeared

Plan: PremiumCountry: India Device: OnePlus 5Operating System: Android 9 My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something I really really liked and got a premium subscription soon after. As soon as I...

  • Casual Listener
  • Plan: Premium Country: India   Device: OnePlus 5 Operating System: Android 9   My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something...
  • kennyboy6
  • Casual Listener
  • 1168 Views
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  • 1168 Views
  • 3 replies
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I can't see Spotify in my lock screen

In my Huawei GR5 I can't see the Spotify widget in my lock screen so I have to unlock my cellphone to change the song.What should I do?

  • Newbie
  • In my Huawei GR5 I can't see the Spotify widget in my lock screen so I have to unlock my cellphone to change the song. What should I do?  
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  • 387 Views
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Spotify loses downloads

PlanPremiumDeviceSamsung Galaxy A8Operating SystemAndroid 8 My Question or IssueI lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music was stored on an SD-card. What happened was that the SD-card was not reco...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy A8 Operating System Android 8   My Question or Issue I lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music w...
  • 677 Views
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  • Android 8
    Anti-piracy
    lost downloads
    Lost Offline Songs
    sd card
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Downloaded songs won't load in the app but they're in the phone

PlanPremiumCountryPortugalMy Question or IssueMy downloaded songs stopped working even though there was a "downloaded" icon under the playlist name. I haven't been on the internet all day and still said that I had to download the songs by going onlin...

  • Newbie
  • Plan Premium Country Portugal My Question or Issue My downloaded songs stopped working even though there was a "downloaded" icon under the playlist name. I haven't been on the internet all day a...
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How to un-dislike a song

PlanFree/PremiumCountryUSDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs the title says, how to un-dislike a song? Is this still not a feature?If you go to like it and accidentally hit the dislike button, i...

  • Newbie
  •   Plan Free/Premium Country US Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As the title says, how to un-dislike a song? Is...
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Spotify Search bar, doesn't work

PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid 7.0My Question or IssueSo exactly, my search bar doesn't work, when i press it, it says "Oops something went wrong, please try again." Tried to reinstall it, cleared cache but tha...

  • Visitor
  • Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android 7.0 My Question or Issue So exactly, my search bar doesn't work, when i press it, it says "Oops something went w...
  • Bittencourt
  • Spotify Star
  • 1177 Views
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  • 1177 Views
  • 6 replies
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music stops playing when i lock the screen

When i lock the screen on my s10 device music stops playing after a couple seconds.But it doesnt shows the music is stopped when i open the screen and keeps playing. I tried rebooting but it didnt help. can anybody help with my issue ?

  • Newbie
  • When i lock the screen on my s10 device music stops playing after a couple seconds. But it doesnt shows the music is stopped when i  open the screen and keeps playing.  I tried rebooting ...
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Data connection and offline download

PlanPremiumCountryItalyDeviceHuawei P9 liteOperatingAndroidMy Question or IssueHi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using data connection to listen these offline songs, i'm still consuming data...

  • Regular
  • Plan Premium Country Italy Device Huawei P9 lite Operating Android My Question or Issue Hi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using da...
  • 549 Views
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Playlist will only refresh online

Hi theresorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all downloaded offline:playlist 1: 114 songsplaylist 2: ...

  • Casual Listener
  • Hi there sorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all...
  • gimble61
  • Casual Listener
  • 594 Views
  • 1 replies
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Can't find the equalizer

PlanPremiumCountryItalyDevice(Huawei Mate10 light)Operating System(Android) My Question or IssueI have app version 8.5.1.734 on my device and I can't find the equalizer under Settings -> Music Quality.Why? Is it elsewhere in my version?

  • Casual Listener
  • Plan Premium Country Italy Device (Huawei Mate10 light) Operating System (Android)   My Question or Issue I have app version 8.5.1.734 on my device and I can't find the equalizer under...
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  • 477 Views
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Samsung s10 Issues?

PlanPremiumCountryUKDeviceSamsung s10+Operating SystemAndroid P My Question or IssueIs there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (1 for definite) 1: Once the app is Opened, it stays awake and drains battery...

  • Regular
  • Plan Premium Country UK Device Samsung s10+ Operating System Android P   My Question or Issue Is there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (...
  • KARISTO
  • Casual Listener
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  • 7073 Views
  • 25 replies
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My app doesn't have a 'Song' menu

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy A5 Operating SystemAndroid My Question or IssueDownloaded Spotify this morning and was transfering all my music etc. over from my old music apps, when I realised that my app doesn't have a menu where ...

  • Newbie
  • Plan Premium Country New Zealand Device Samsung Galaxy A5  Operating System Android   My Question or Issue Downloaded Spotify this morning and was transfering all my music etc. ov...
  • Deadjim
  • Roadie
  • 512 Views
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  • 512 Views
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Songs downloading again every restart at internal.

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A6Operating SystemAndroid Pie My Question or IssueAfter every restart, I think because of my SD card, Spotify has to download every song again, and I have to switch the storage option to SD card again...

  • Roadie
  • Plan Premium Country Philippines Device Samsung Galaxy A6 Operating System Android Pie   My Question or Issue After every restart, I think because of my SD card, Spotify has to downloa...
  • 332 Views
  • 0 replies
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  • 332 Views
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Solved!! I can skip on another phone, but not on my new one.

PlanFreeCountrySaudi ArabiaDeviceSamsung J7 Prime (old), Huawei P30 Pro (new) Operating System(Android 7.0 and 9.0) My Question or IssueHello! I just wanted to ask how the skipping works, just wondering why I can skip songs on my old phone without Sp...

  • Casual Listener
  •   Plan Free Country Saudi Arabia Device Samsung J7 Prime (old), Huawei P30 Pro (new)  Operating System (Android 7.0 and 9.0)   My Question or Issue Hello! I just wanted to a...
  • leviE
  • Composer
  • 838 Views
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  • 838 Views
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