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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5842 Views

0 replies

7 likes

  • 5842 Views
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  • 7 likes

Solved!! Lock Screen Issues: Pausing/Playing

PlanPremiumCountryUSDeviceSamsung Galaxy 9My Question or IssueWhenever I'm playing music, I often pause it at work to listen to coworkers and then quickly resume using either the lock screen menu or the play button on the actual headphones. This was ...

Newbie

Plan Premium Country US Device Samsung Galaxy 9 My Question or Issue Whenever I'm playing music, I often pause it at work to listen to coworkers and then quickly resume using either the lock s...

Blurzz89

Newbie

15700 Views

5 replies

2 likes

  • 15700 Views
  • 5 replies
  • 2 likes

Moving Spotify from Old Cellphone to New

Plan = PremiumCountry = USA DeviceOld Device - Samsung Note 3New Device - Samsung Note 9 Operating System = Android Oreo My Question or IssueMy client has Spotify on their Note 3 smartphone, and has downloaded literally thousands of songs, primarily ...

Visitor

Plan = Premium Country = USA   Device Old Device - Samsung Note 3 New Device - Samsung Note 9   Operating System = Android Oreo   My Question or Issue My client has Sp...

xoholo

Composer

1465 Views

5 replies

1 likes

Android
transfer
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  • 1 likes

Previously available album is greyed out and unsearchable

PlanPremiumMobile phoneSamsung Galaxy S8Operating SystemAndroid My Question or IssueI have been using premium for family for about 4 months and is great so far. But I've come across an issue that has been annoying me a bit right now and that is, an a...

Visitor

Plan Premium Mobile phone Samsung Galaxy S8 Operating System Android   My Question or Issue I have been using premium for family for about 4 months and is great so far. But I've come acr...

Dankhound

Newbie

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Once again Spotify deleted my saved songs

PlanPremiumCountry DeviceWindows 8 and Samsung Galaxy S7 EdgeOperating SystemAndroid 8My Question or IssueSo I was looking for a song I saved that I saved about 3-4 months ago and I can't find it at all. While scrolling down in my saved songs for the...

Casual Listener

Plan Premium Country   Device Windows 8 and Samsung Galaxy S7 Edge Operating System Android 8 My Question or Issue So I was looking for a song I saved that I saved about 3-4 months ago ...

370 Views

0 replies

0 likes

  • 370 Views
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Wrong translation in French

PlanPremiumCountryFranceDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueIn the "Ecoutés récemment" (recently listened to) section, the playlist with my saved tracks is named "Vous titres sauvegardés" (You saved tracks) instead of "Vos...

Visitor

Plan Premium Country France Device Huawei P20 Pro Operating System Android   My Question or Issue In the "Ecoutés récemment" (recently listened to) section, the playlist with my saved ...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Made For You Section Not Visible on Home Page

PlanPremiumCountryIndiaDevicePixel 2XLOperating SystemAndroid Pie My Question or IssueI have been using Spotify premium for about 2 weeks now. I couldn't see my Daily Mixes or Discover Weekly on the home page or anywhere else. I like discovering new ...

Newbie

Plan Premium Country India Device Pixel 2XL Operating System Android Pie   My Question or Issue I have been using Spotify premium for about 2 weeks now. I couldn't see my Daily Mixes o...

Loxer

Community Legend

765 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Cannot use the Search feature or view albums

PlanPremiumCountryLithuaniaDeviceSamsung Galaxy J5 (SM-J510FN)Operating SystemAndroid NougatMy Question or IssueWhenever I open the Search tab on my phone it shows an error saying 'Sorry, something went wrong. That didn't work. Please have another go...

Casual Listener

Plan Premium Country Lithuania Device Samsung Galaxy J5 (SM-J510FN) Operating System Android Nougat My Question or Issue Whenever I open the Search tab on my phone it shows an error saying '...

Krycer

Casual Listener

1438 Views

8 replies

1 likes

  • 1438 Views
  • 8 replies
  • 1 likes

Terrible new layout

PlanPremiumCountryUSADeviceS6Operating SystemAndroid My Question or IssueThe newest update has completely changed my app layout. All of my saved songs have been put into a new "liked songs" playlist. Ive lost most of my artists that are from the save...

Casual Listener

Plan Premium Country USA Device S6 Operating System Android   My Question or Issue The newest update has completely changed my app layout. All of my saved songs have been put into a ne...

jpandino

Regular

2941 Views

4 replies

21 likes

Horrible update
  • 2941 Views
  • 4 replies
  • 21 likes

first 10 songs keep playing

PlanFreeCountryUnited StatesDeviceMotorola z3Operating SystemAndroid OreoMy Question or IssueHi, on non-Spotify made playlists the first 10 or so songs keep playing over and over again, is there anything I can do? Is anyone else having this problem?

Newbie

Plan Free Country United States Device Motorola z3 Operating System Android Oreo My Question or Issue Hi, on non-Spotify made playlists the first 10 or so songs keep playing over and over ag...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
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Android library has changed completely

Yesterday everything was fine. My Android library looked very similar to the Desktop version. I could go to Songs, pick an artist and listen to any song I saved. Today, for no apparent reason, my library is gone, and got replaced with a simplified ve...

Regular

Yesterday everything was fine. My Android library looked very similar to the Desktop version. I could go to Songs, pick an artist and listen to any song I saved. Today, for no apparent reason, my lib...

Loxer

Community Legend

1834 Views

5 replies

9 likes

  • 1834 Views
  • 5 replies
  • 9 likes

Solved!! No repeat/shuffle option

PlanFreeCountry India Device LenovoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no shuffle/repeat button on my spotify. Please help as this is causing much trouble as I am unable to repeat a song or a playlist.

Casual Listener

  Plan Free Country India   Device Lenovo Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There is no shuffle/repeat button on my spotif...

Safia18

Casual Listener

3358 Views

4 replies

0 likes

  • 3358 Views
  • 4 replies
  • 0 likes

Album cover via bluetooth on the car display

PlanPremiumCountryItalyDeviceS10 +Operating SystemAndroid 9.0 "pie" My Question or IssueI use a lot Spotify on my car (a Renault Megane IV with r-link2) via bluetooth because unfortunately there isn't an app yet.There's a method to show the album cov...

Visitor

Plan Premium Country Italy Device S10 + Operating System Android 9.0 "pie"   My Question or Issue I use a lot Spotify on my car (a Renault Megane IV with r-link2) via bluetooth because...

3190 Views

0 replies

15 likes

  • 3190 Views
  • 0 replies
  • 15 likes

Solved!!Superuser Contribution How do I include pictures in Playlist Titles

I see it in a shared playlist (attached) and it makes it so much easier to scroll to the playlist I wantHow do I add my own ones?PlanPremium for FamilyCountryNew Zealand DeviceSamsung S6 Edge Operating SystemAndroid 7.0

Regular

I see it in a shared playlist (attached) and it makes it so much easier to scroll to the playlist I want How do I add my own ones? Plan Premium for Family Country New Zealand   Device...

Katerina

Spotify Legend

472 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Amount of songs in a playlist

My Question or Issue Can't find the amount of songs in a playlist anymore. Very annoying. No problem with older versions on iOS.

Music Fan

    My Question or Issue  Can't find the amount of songs in a playlist anymore. Very annoying. No problem with older versions on iOS.

Guido

Spotify Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
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Solved!! Displaying artwork on lockscreen

PlanPremiumCountrySpainDeviceSamsung Galaxy S8Operating SystemAndrioid 9.0 "Pie" My Question or IssueOn my old phone, about a year ago, I always had the album/track artwork displaying as the wallpaper of my lockscreen, and I'm really missing that. I'...

Visitor

Plan Premium Country Spain Device Samsung Galaxy S8 Operating System Andrioid 9.0 "Pie"   My Question or Issue On my old phone, about a year ago, I always had the album/track artwork d...

xoholo

Composer

2205 Views

1 replies

0 likes

  • 2205 Views
  • 1 replies
  • 0 likes

Google Assistant won't auto play s10

PlanPremiumCountryUSDeviceSamsung S10+Operating SystemAndroid Oreo My Question or IssueGoogle Assistant will search a song but not auto play. OS completely up to dateApp data clearedApp delinked and relinkedApp uninstalled and reinstalledPhone master...

Visitor

Plan Premium Country US Device Samsung S10+ Operating System Android Oreo   My Question or Issue Google Assistant will search a song but not auto play.  OS completely up to ...

Nikechk89

Visitor

4099 Views

3 replies

2 likes

  • 4099 Views
  • 3 replies
  • 2 likes

Spotify hijacks bluetooth headphone commands intended for another app.

Plan: PremiumCountry: USDevice: Moto ZOperating System: Android 8.0My Question or IssueI'm new to Spotify premium, and have found that it downloads huge amounts of data, and I can't use the internet at work. So, until I can download my Spotify librar...

Casual Listener

Plan: Premium Country: US Device: Moto Z Operating System: Android 8.0 My Question or Issue I'm new to Spotify premium, and have found that it downloads huge amounts of data, and ...

themountinman

Casual Listener

874 Views

2 replies

0 likes

  • 874 Views
  • 2 replies
  • 0 likes

'Made for you' gone

PlanPremiumOperating SystemAndroid My Question or IssueThe made for you option is gone since the latest update. There's no daily mixes and weekly mixes. I searched in the app but couldn't find the option anywhere.

Casual Listener

  Plan Premium Operating System Android   My Question or Issue The made for you option is gone since the latest update. There's no daily mixes and weekly mixes. I searched in the app...

Bittencourt

Spotify Star

1765 Views

3 replies

0 likes

  • 1765 Views
  • 3 replies
  • 0 likes

Artists/Albums not showing entries that correspond to songs inside my library

PlanPremiumIndia Device(Pixel 2 XL)Operating System(Android Pie) The first three screenshorts are from my Pixel 2 XL (Android Phone). If you see the first 2 screenshots, no Artists or Albums appear under their respective tabs. Meanwhile, if you check...

Visitor

Plan Premium India   Device (Pixel 2 XL) Operating System (Android Pie)   The first three screenshorts are from my Pixel 2 XL (Android Phone). If you see the first 2 screenshots, n...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
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Trouble with downloading

PlanPremiumCountrySweden DeviceHuawei Y6 2018Operating SystemAndroid 8.0.0 My Question or IssueI have problems with downloading music. I have a 128 GB SD card that should be more than enough for the music i want to download to it. The download settin...

Visitor

Plan Premium Country Sweden   Device Huawei Y6 2018 Operating System Android 8.0.0   My Question or Issue I have problems with downloading music. I have a 128 GB SD card that sho...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes