Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
400531 Views
549 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUnited KingdomDeviceOnePlus 5TOperating SystemAndroid 9 My Question or IssueWhen looking at a playlist, if I type a search then either leave the app for a while or lock my phone for a while, when I come back to Spotify, it crashes t...
Plan Premium Country United Kingdom Device OnePlus 5T Operating System Android 9 My Question or Issue When looking at a playlist, if I type a search then either leave the app for a...
599 Views
0 replies
0 likes
PlanFamily PremiumCountryFranceDeviceXiaomi Mibox 3 (international version)Operating SystemAndroid TV 8.0.0Spotify version1.16.0 (16 April 2019). My Question or IssueHelloThe Android TV version of Spotify does not remember the login/password informat...
Plan Family Premium Country France Device Xiaomi Mibox 3 (international version) Operating System Android TV 8.0.0 Spotify version 1.16.0 (16 April 2019). My Question or Issue Hell...
783 Views
0 replies
2 likes
Plan:Premium FamilyCountry: AustraliaDevice: Samsung Note 3Operating System: Android 5.0 My Question or IssueSpotify does not open. Just get a black screen for a few seconds then it closes. I have tried the following but it still does not open.Clear ...
Plan:Premium Family Country: Australia Device: Samsung No...
Newbie
455 Views
1 replies
0 likes
PlanPremiumCountryDeutschlandDevice(Samsung Galaxy 9)Operating SystemAndroid Oreo My Question or IssueIch kann zwar von meinem Computer also über das Windows Programm auf meine Lieder in der Bibliothek zugreifen, über mein Smartphone jedoch nicht. Da...
Plan Premium Country Deutschland Device (Samsung Galaxy 9) Operating System Android Oreo My Question or Issue Ich kann zwar von meinem Computer also über das Windows Programm au...
363 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid 9 Pie My Question or IssueI have a playlist with around ~60 songs in it. Whenever I press the first song it starts playing, but the next songs aren't in the order they are in the...
Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 9 Pie My Question or Issue I have a playlist with around ~60 songs in it. Whenever I press the first so...
632 Views
0 replies
2 likes
PlanFamilyCountry DeviceSONY Xperia Operating SystemANDROID 6.0.1 My Question or IssueHello I'm hoping someone here can offer assistance as I'm st my wits end. Recently Spotify launches on its own and starts playing. I have a pair of Bluetooth tredz ...
Plan Family Country Device SONY Xperia Operating System ANDROID 6.0.1 My Question or Issue Hello I'm hoping someone here can offer assistance as I'm st ...
318 Views
0 replies
0 likes
Hey there, While you're skipping song the bar that shows how long the song is playing continue and doesn't reset PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue
Hey there, While you're skipping song the bar that shows how long the song is playing continue and doesn't reset Plan Premium Country Device Samsung Galaxy 8 Operating Sy...
250 Views
0 replies
0 likes
Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!
Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!...
Newbie
742 Views
1 replies
4 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueUntil recently I was able to sort my music from my library by titles, but now I have lost this functionality on my Samsung S7. I can now only sort my library b...
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android My Question or Issue Until recently I was able to sort my music from my library by titles, but now I hav...
326 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung J4Operating SystemAndroid Oreo My Question or IssueEven with premium i'm getting this "Pro Tips", but it's really annoying, how can i make it stop?
Plan Premium Country Brazil Device Samsung J4 Operating System Android Oreo My Question or Issue Even with premium i'm getting this "Pro Tips", but it's really annoying, how can...
1130 Views
0 replies
10 likes
Pianoforte premioNazioneItaliaDispositivo LG G7 Lg g7Sistema operativo Android 8.0.0 La mia domanda o problemaL'applicazione mi dà problemi, interrompendo l'ascolto della musica e bloccandosi durante la ricerca dellle tracce da me Cercate. Un problem...
Pianoforte premio Nazione Italia Dispositivo LG G7 Lg g7 Sistema operativo Android 8.0.0 La mia domanda o problema L'applicazione mi dà problemi, interrompendo l'...
311 Views
0 replies
0 likes
PlanPremiumCountryColombiaDeviceGalaxy S8 and Galaxy S10Operating SystemWindows 10 My Question or IssueHello! Since around january I've been having this issue: some tracks that I save to Your Music/Liked Songs cannot be found under the same playlist ...
Plan Premium Country Colombia Device Galaxy S8 and Galaxy S10 Operating System Windows 10 My Question or Issue Hello! Since around january I've been having this issue: some tracks th...
Casual Listener
742 Views
2 replies
0 likes
PlanPremiumCountryTurkeyOperating SystemAndroid Kitkat 4.4 My Question or Issuei can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can i solve this problem? My friend doesn't have this problem on his iPhone ...
Plan Premium Country Turkey Operating System Android Kitkat 4.4 My Question or Issue i can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can ...
Casual Listener
1508 Views
2 replies
0 likes
PlanPremiumCountryNLDeviceFP2 and Samsung Galaxy Tab S3Operating SystemAndroid 7.1.2 (FP2) and Android 8.0.0 (Samsung) My IssueSince the last Spotify update this Sunday the sorting function for Title has stoped ignoring artcles (the, a, an). Sorting ...
Plan Premium Country NL Device FP2 and Samsung Galaxy Tab S3 Operating System Android 7.1.2 (FP2) and Android 8.0.0 (Samsung) My Issue Since the last Spotify update this Sunday ...
Regular
1301 Views
2 replies
5 likes
PlanPremiumCountry DeviceGalaxy S9Operating SystemAndroid Pie My Question or IssueSo I recently got Spotify Premium, and I'm loving it. On my PC at least.....On the mobile app, however, I'm not able to get even as much functionality as I did with Spo...
Plan Premium Country Device Galaxy S9 Operating System Android Pie My Question or Issue So I recently got Spotify Premium, and I'm loving it. On my PC at least..... On the mo...
Spotify Legend
472 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid Pie 9.0 April 2019 Patch there is the problem that I can no longer control Spotify on the lock screen although the controls are all displayed. The device is a Samsung Galaxy S8 p...
Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android Pie 9.0 April 2019 Patch there is the problem that I can no longer control Spotify on the lock screen al...
Spotify Legend
703 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(OnePlus 6T)Operating System(Android 9 / Oxygen OS - 9.0.13) My Question or IssueAs of last month, if I connect my phone to a Bluetooth device ( my car, headphones, portable speakers etc... ) The inline controls on the Bluet...
Plan Premium Country UK Device (OnePlus 6T) Operating System (Android 9 / Oxygen OS - 9.0.13) My Question or Issue As of last month, if I connect my phone to a Bluetooth device...
Spotify Legend
1246 Views
2 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung Galaxy A5 2016 (SM-A510F)Operating SystemAndroid 7.0 Nougat My Question or IssueAfter the latest update of Spotify app, sharing to Instagram Stories doesn't work. The option appears but when I'm choosing it, it j...
Plan Premium Country Poland Device Samsung Galaxy A5 2016 (SM-A510F) Operating System Android 7.0 Nougat My Question or Issue After the latest update of Spotify app, sharing to Insta...
Spotify Legend
463 Views
1 replies
1 likes
I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist. PlanFreeCountryIndiaDeviceOnePlus 6Operating SystemAndroid Oreo
I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist. Plan Free Country India Device OnePlus 6 Operating System Android&n...
387 Views
0 replies
0 likes
PlanPremium through family planCountrySwedenDeviceSamsung Galaxy S6, HP LaptopOperating SystemAndroid 7.0, Windows 10 Home My Question or IssueSince a couple of weeks Spotify automatically transfers music audio from playing on my laptop/speakers to m...
Plan Premium through family plan Country Sweden Device Samsung Galaxy S6, HP Laptop Operating System Android 7.0, Windows 10 Home My Question or Issue Since a couple of weeks Spotify...
296 Views
0 replies
0 likes
