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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196197 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196197 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537994 Views

78 replies

3 likes

  • 537994 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444103 Views

565 replies

37 likes

Account
Free
  • 444103 Views
  • 565 replies
  • 37 likes

Superuser Contribution SD Card Problem

I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for almost a month. But suddenly 2 days ago I got an erro...

Regular

I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for al...

Katerina

Spotify Legend

1505 Views

3 replies

0 likes

  • 1505 Views
  • 3 replies
  • 0 likes

Superuser Contribution Transfer Music

Hello, I have two android phones and I have Spotify Premium. The issue here is that the wifi does not work in one of those phones and my data plan is not unlimited, so downloading the music to play it offline or to stream it is not an option. Is ther...

Newbie

Hello, I have two android phones and I have Spotify Premium. The issue here is that the wifi does not work in one of those phones and my data plan is not unlimited, so downloading the music to play i...

Jemi

Spotify Legend

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

While using Spotify Connect, dislike button disappears.

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid Pie (9) My Question or IssueWhen I use Spotify Connect and listen to my Discover Weekly Playlist, the option to dislike a track disappears. It is only on the Discover Weekly Playlist, radio i...

Casual Listener

Plan Premium Country USA   Device Pixel 3 Operating System Android Pie (9)   My Question or Issue When I use Spotify Connect and listen to my Discover Weekly Playlist, the option...

548 Views

0 replies

2 likes

  • 548 Views
  • 0 replies
  • 2 likes

Superuser Contribution Adding Songs from Mobile to Spotify Mobile

trying to add a downloaded song to my mobile spotify. i was successful at doing this on my macbook pro through creating a local files folders and connecting from spotify, however, this is not the swift case for my mobile. i am on a android / motorola...

Newbie

trying to add a downloaded song to my mobile spotify.   i was successful at doing this on my macbook pro through creating a local files folders and connecting from spotify, however, this i...

Jemi

Spotify Legend

733 Views

1 replies

0 likes

  • 733 Views
  • 1 replies
  • 0 likes

Waze Notification Pixel 2

PlanPremiumCountryUSADeviceGoogle Pixel 2Operating SystemAndroid 9 Hi everyone. I've been having troubles recently with the Waze notification bar staying permanently on my phone's notifications. After a quick Google search, I found that the issue has...

Casual Listener

Plan Premium Country USA Device Google Pixel 2 Operating System Android 9   Hi everyone. I've been having troubles recently with the Waze notification bar staying permanently on my phon...

Migelean

Casual Listener

1590 Views

1 replies

3 likes

Notifications
Waze
  • 1590 Views
  • 1 replies
  • 3 likes

Superuser Contribution Sometimes Spotify will not play the next song, even with internet. I have to close the app. Help.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ChloeMajeske

Casual Listener

906 Views

2 replies

0 likes

  • 906 Views
  • 2 replies
  • 0 likes

Este artículo no está disponible para su país

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect with Xbox One X Showing the Wrong Song Everywhere

Lately when I'm using Spotify Connect to play music on my Xbox One the song names are all wrong. For example my phone will say it's playing song x, the Xbox will show song y, but the song actually playing is song z. It's a longer playlist and it seem...

Casual Listener

Lately when I'm using Spotify Connect to play music on my Xbox One the song names are all wrong.  For example my phone will say it's playing song x, the Xbox will show song y, but the song actua...

Peter

Spotify Legend

985 Views

1 replies

0 likes

  • 985 Views
  • 1 replies
  • 0 likes

Spotify Android [Brasil]

PlanPremiumCountryBrasilDeviceMOTO G6Operating SystemAndroid Pie My Question or IssueEstou tendo um problema com meu spotify ao tentor abri-lo, eu formatei o celular e logo após baixei o app do spotify na play store e abriu normalmente, no dia seguin...

Casual Listener

Plan Premium Country Brasil Device MOTO G6 Operating System Android Pie   My Question or Issue Estou tendo um problema com meu spotify ao tentor abri-lo, eu formatei o celular e logo a...

Jᴀᴄᴋ

Roadie

713 Views

3 replies

0 likes

  • 713 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music stops when screen is closed/locked

I don't know when it started, but it's gotta be since a recent update. Every time i close my screen to put my cell in my pocket, spotify stops. I have to press resume every time, then it stops again. It even stops and put the song at it's beginning a...

Newbie

I don't know when it started, but it's gotta be since a recent update. Every time i close my screen to put my cell in my pocket, spotify stops. I have to press resume every time, then it stops again....

user-removed

Not applicable

1025 Views

1 replies

2 likes

  • 1025 Views
  • 1 replies
  • 2 likes

Superuser Contribution Repeat Issue

Alright so I've been looking through old posts, but I'm still having a serious issue with repeating a song on Spotify, both my Galaxy S10e and my MacBook Air. I've tried it all- clicking the repeat button once, and then twice so it has the little num...

Newbie

Alright so I've been looking through old posts, but I'm still having a serious issue with repeating a song on Spotify, both my Galaxy S10e and my MacBook Air.   I've tried it all- clicking the...

Peter

Spotify Legend

1069 Views

1 replies

0 likes

Android
Mac
repeat
  • 1069 Views
  • 1 replies
  • 0 likes

Can't use rewind in the lock screen.

PlanPremiumCountrySwedenDeviceSamsung Galaxy S10+Operating SystemAndroid Oreo, My Question or IssueHello!Recently i bough a new phone and one of the reasons was because of this issue. Let's say i'm listening to a song i like. I love repeating songs i...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy S10+ Operating System Android Oreo,   My Question or Issue Hello! Recently i bough a new phone and one of the reasons was becaus...

agungkun

Newbie

2210 Views

2 replies

2 likes

  • 2210 Views
  • 2 replies
  • 2 likes

Superuser Contribution Cannot play podcasts

PlanPremiumCountryUKDeviceSony Xperia XZ PremiumOperating SystemAndroid 9 My Question or IssueI am unable to play any podcasts on my phone.

Regular

Plan Premium Country UK Device Sony Xperia XZ Premium Operating System Android 9   My Question or Issue I am unable to play any podcasts on my phone.  

user-removed

Not applicable

1722 Views

3 replies

0 likes

  • 1722 Views
  • 3 replies
  • 0 likes

What does this icon mean??

I've only seen this icon in the album 'Heathers:The Musical'. But seriously what does it mean?

Newbie

I've only seen this icon in the album 'Heathers:The Musical'. But seriously what does it mean?

Bittencourt

Spotify Star

1191 Views

2 replies

0 likes

  • 1191 Views
  • 2 replies
  • 0 likes

Playback Issues - Note 8/Android 9

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Issue I am having faulty, not quite choppy playback issues. I listen to a song and while I do, the music faces a few milliseconds of a kind of pause. The player do...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy Note 8 Operating System Android 9     My Issue   I am having faulty, not quite choppy playback issues. I listen to ...

792 Views

0 replies

0 likes

  • 792 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Why my downladed songs disappeared every time I turn on my mobile?

PlanPremiumCountrySpainDeviceS8Operating SystemAndroid My Question or IssueHi everyone,Every time that I turn on my mobile phone all my songs start downloading again, I always saved them in my SD card. Maybe the problem is that my SD is not working w...

Casual Listener

  Plan Premium Country Spain Device S8 Operating System Android   My Question or Issue Hi everyone, Every time that I turn on my mobile phone all my songs start downloading agai...

GGuille

Casual Listener

1644 Views

5 replies

0 likes

  • 1644 Views
  • 5 replies
  • 0 likes

why can't I mute or use the "don't play this artist" function?

I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing phase? It was rolled out months ago. As a survivor...

Newbie

I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing...

857 Views

0 replies

0 likes

  • 857 Views
  • 0 replies
  • 0 likes

Locally Downloaded Songs become unavailable after period of time

Hi Community, So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable and I have to redownload them to my phone each time, does anyo...

Newbie

Hi Community,   So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable an...

695 Views

0 replies

0 likes

  • 695 Views
  • 0 replies
  • 0 likes

If no one can tell me how to stop the autplaying music "videos" I'm stopping my premium

None of the below information is required. However, the more you provide the easier it will be for us to try and helPlanPremiumDeviceSamsung Galaxy 8 They seriously aren't even videos, just awkward little loops that make me really not want to play ce...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and hel Plan Premium Device Samsung Galaxy 8   They seriously aren't even video...

635 Views

0 replies

0 likes

  • 635 Views
  • 0 replies
  • 0 likes