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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387191 Views

545 replies

34 likes

Account
Free
  • 387191 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8037 Views

0 replies

7 likes

  • 8037 Views
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  • 7 likes

Bluetooth headphones keep launching and playing spotify

PlanFamilyCountry DeviceSONY Xperia Operating SystemANDROID 6.0.1 My Question or IssueHello I'm hoping someone here can offer assistance as I'm st my wits end. Recently Spotify launches on its own and starts playing. I have a pair of Bluetooth tredz ...

Regular

  Plan Family Country   Device SONY Xperia  Operating System ANDROID 6.0.1   My Question or Issue Hello   I'm hoping someone here can offer assistance as I'm st ...

311 Views

0 replies

0 likes

  • 311 Views
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Bug while skipping songs

Hey there, While you're skipping song the bar that shows how long the song is playing continue and doesn't reset PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue

Casual Listener

Hey there,  While you're skipping song the bar that shows how long the song is playing continue and doesn't reset   Plan Premium Country   Device Samsung Galaxy 8 Operating Sy...

239 Views

0 replies

0 likes

  • 239 Views
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Music stop playing (Samsung Galaxy S9)

Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!

Casual Listener

Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!...

Alfrs

Newbie

723 Views

1 replies

4 likes

  • 723 Views
  • 1 replies
  • 4 likes

Sort Library by Titles

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueUntil recently I was able to sort my music from my library by titles, but now I have lost this functionality on my Samsung S7. I can now only sort my library b...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue Until recently I was able to sort my music from my library by titles, but now I hav...

321 Views

0 replies

0 likes

Samsung Galaxy 7
Sort Songs
titles
  • 321 Views
  • 0 replies
  • 0 likes

Spotify pro tip, how to disable?

PlanPremiumCountryBrazilDeviceSamsung J4Operating SystemAndroid Oreo My Question or IssueEven with premium i'm getting this "Pro Tips", but it's really annoying, how can i make it stop?

Newbie

Plan Premium Country Brazil Device Samsung J4 Operating System Android Oreo   My Question or Issue Even with premium i'm getting this "Pro Tips", but it's really annoying, how can...

1124 Views

0 replies

10 likes

Premium
Pro tip
  • 1124 Views
  • 0 replies
  • 10 likes

Mal funzionamento dell'app con continui messaggi di errore

Pianoforte premioNazioneItaliaDispositivo LG G7 Lg g7Sistema operativo Android 8.0.0 La mia domanda o problemaL'applicazione mi dà problemi, interrompendo l'ascolto della musica e bloccandosi durante la ricerca dellle tracce da me Cercate. Un problem...

Newbie

Pianoforte  premio Nazione Italia Dispositivo LG G7  Lg g7 Sistema operativo  Android 8.0.0   La mia domanda o problema L'applicazione mi dà problemi, interrompendo l'...

306 Views

0 replies

0 likes

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Superuser Contribution Songs saved to Your Music showing in desktop app but not in android app

PlanPremiumCountryColombiaDeviceGalaxy S8 and Galaxy S10Operating SystemWindows 10 My Question or IssueHello! Since around january I've been having this issue: some tracks that I save to Your Music/Liked Songs cannot be found under the same playlist ...

Casual Listener

Plan Premium Country Colombia Device Galaxy S8 and Galaxy S10 Operating System Windows 10   My Question or Issue Hello! Since around january I've been having this issue: some tracks th...

diegolramirez

Casual Listener

722 Views

2 replies

0 likes

  • 722 Views
  • 2 replies
  • 0 likes

Instagram Stories Play on Spotify Problem

PlanPremiumCountryTurkeyOperating SystemAndroid Kitkat 4.4 My Question or Issuei can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can i solve this problem? My friend doesn't have this problem on his iPhone ...

Casual Listener

Plan Premium Country Turkey Operating System Android Kitkat 4.4   My Question or Issue i can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can ...

mrtcndgrl

Casual Listener

1494 Views

2 replies

0 likes

  • 1494 Views
  • 2 replies
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Sorting title stoped ignoring artcles (the, a, an)

PlanPremiumCountryNLDeviceFP2 and Samsung Galaxy Tab S3Operating SystemAndroid 7.1.2 (FP2) and Android 8.0.0 (Samsung) My IssueSince the last Spotify update this Sunday the sorting function for Title has stoped ignoring artcles (the, a, an). Sorting ...

Regular

Plan Premium Country NL Device FP2 and Samsung Galaxy Tab S3 Operating System Android 7.1.2 (FP2) and Android 8.0.0 (Samsung)   My Issue Since the last Spotify update this Sunday ...

Helmi_rat

Regular

1265 Views

2 replies

5 likes

  • 1265 Views
  • 2 replies
  • 5 likes

Superuser Contribution My Library Artists not showing my music

PlanPremiumCountry DeviceGalaxy S9Operating SystemAndroid Pie My Question or IssueSo I recently got Spotify Premium, and I'm loving it. On my PC at least.....On the mobile app, however, I'm not able to get even as much functionality as I did with Spo...

Casual Listener

Plan Premium Country   Device Galaxy S9 Operating System Android Pie   My Question or Issue So I recently got Spotify Premium, and I'm loving it. On my PC at least..... On the mo...

Guido

Spotify Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution No control in lock screen on Android Pie

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid Pie 9.0 April 2019 Patch there is the problem that I can no longer control Spotify on the lock screen although the controls are all displayed. The device is a Samsung Galaxy S8 p...

Visitor

Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android Pie 9.0 April 2019 Patch   there is the problem that I can no longer control Spotify on the lock screen al...

Guido

Spotify Legend

697 Views

1 replies

0 likes

  • 697 Views
  • 1 replies
  • 0 likes

Superuser Contribution Controls for Spotify won't work via any Bluetooth device

PlanPremiumCountryUKDevice(OnePlus 6T)Operating System(Android 9 / Oxygen OS - 9.0.13) My Question or IssueAs of last month, if I connect my phone to a Bluetooth device ( my car, headphones, portable speakers etc... ) The inline controls on the Bluet...

Newbie

Plan Premium Country UK Device (OnePlus 6T) Operating System (Android 9 / Oxygen  OS - 9.0.13)   My Question or Issue As of last month, if I connect my phone to a Bluetooth device...

Guido

Spotify Legend

1235 Views

2 replies

0 likes

  • 1235 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Stories not working after latest update

PlanPremiumCountryPolandDeviceSamsung Galaxy A5 2016 (SM-A510F)Operating SystemAndroid 7.0 Nougat My Question or IssueAfter the latest update of Spotify app, sharing to Instagram Stories doesn't work. The option appears but when I'm choosing it, it j...

Newbie

Plan Premium Country Poland Device Samsung Galaxy A5 2016 (SM-A510F) Operating System Android 7.0 Nougat   My Question or Issue After the latest update of Spotify app, sharing to Insta...

Katerina

Spotify Legend

444 Views

1 replies

1 likes

  • 444 Views
  • 1 replies
  • 1 likes

No shuffle button.

I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist. PlanFreeCountryIndiaDeviceOnePlus 6Operating SystemAndroid Oreo

Newbie

I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist.     Plan Free Country India Device OnePlus 6 Operating System Android&n...

379 Views

0 replies

0 likes

  • 379 Views
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Connecting headphones to Android cell involuntarily transfers sound to that cell from speakers/lapto

PlanPremium through family planCountrySwedenDeviceSamsung Galaxy S6, HP LaptopOperating SystemAndroid 7.0, Windows 10 Home My Question or IssueSince a couple of weeks Spotify automatically transfers music audio from playing on my laptop/speakers to m...

Newbie

Plan Premium through family plan Country Sweden Device Samsung Galaxy S6, HP Laptop Operating System Android 7.0, Windows 10 Home   My Question or Issue Since a couple of weeks Spotify...

290 Views

0 replies

0 likes

  • 290 Views
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  • 0 likes

Podcast episode list empty

PlanPremiumCountry DeviceSamsung Galaxy S9Operating SystemAndroid 8.0.0 My Question or IssueAfter I set a filter to display downloaded episodes of a podcast the list is empty. This makes sense since I haven't got any, however the filter option is dim...

Newbie

Plan Premium Country   Device Samsung Galaxy S9 Operating System Android 8.0.0   My Question or Issue After I set a filter to display downloaded episodes of a podcast the list is ...

1139 Views

0 replies

0 likes

Podcast Episodes
  • 1139 Views
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Incoming calls heared on my device

PlanfreeCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have this problem.I have spotify associated to my speakers via bluetooth to hear the mus...

Newbie

Plan free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I have th...

ElainaD

Composer

990 Views

1 replies

0 likes

  • 990 Views
  • 1 replies
  • 0 likes

Old podcast episodes not showing only on Android

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or Issue Hi, Older podcasts are not always showing up on my Android device, but they do on the Windows Spotify player. Stuff They Don't Want You To Know, for example, o...

Newbie

Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue   Hi,   Older podcasts are not always showing up on my Android device, ...

476 Views

0 replies

0 likes

  • 476 Views
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  • 0 likes

Error to restart my cellphone, the downloaded files was deleted

I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to sd memory, but the files (songs) was deleted, please...

Newbie

I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to s...

228 Views

0 replies

0 likes

  • 228 Views
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Music Turns of automaticlly.

None of the below information is required. However, the more ou provide the easier it will be for us to try PlanPremiumCountry DeviceHuawei Mate 20 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start a song it...

Newbie

None of the below information is required. However, the more ou provide the easier it will be for us to try  Plan Premium Country   Device Huawei Mate 20 lite Operating System (iOS...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes