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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Solved!! "Next/previous track" commands via audio jack not being recognized

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLOperating SystemAndroid 9.0 "Pie" My Question or IssueStandard wired earbuds often come with a button to control audio on the device. Single-click for pause/play, double-click for "next track" and triple...

  • Casual Listener
  • Plan Premium Country Canada Device Google Pixel 3 XL Operating System Android 9.0 "Pie"   My Question or Issue Standard wired earbuds often come with a button to control audio on the d...
  • sodap0p53
  • Casual Listener
  • 1966 Views
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Current listening device changes when i press the Next music button

PlanPremiumCountryBrazilDeviceMotorola Z2 PlayOperating SystemAndroid 8.0.0 My Question or IssueWhile I'm listening on my PC using the windows client and use the lock screen or the notification bar controls to skip the current playing song, sometimes...

  • Newbie
  • Plan Premium Country Brazil Device Motorola Z2 Play Operating System Android 8.0.0   My Question or Issue While I'm listening on my PC using the windows client and use the lock screen ...
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Spotify just overall bugging?

So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering problem after problem. Spotify doesn't even connect...

  • Newbie
  • So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering ...
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External Storage Not Showing Up

PlaPremiumCountryUnited statesDeviceGalaxy s7 edgeOperating SystemAndroid My Question or IssueMy external storage has 64 gb on it so it has plenty of room for music. I know it works fine because i have apps and pictures saved on it, but spotify isnt ...

  • Newbie
  •   PlaPremium Country United states Device Galaxy s7 edge Operating System Android     My Question or Issue My external storage has 64 gb on it so it has plenty of room for m...
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Genius / Behind the Lyrics should be removed completely

PlanPremiumCountryNetherlands DeviceGoogle Pixel XLOperating SystemLatest My Question or IssueI've tried to turn off behind the lyrics multiple times but without success and now the whole option to do so is gone.I would like to see an option to remov...

  • Newbie
  •   Plan Premium Country Netherlands   Device Google Pixel XL Operating System Latest   My Question or Issue I've tried to turn off behind the lyrics multiple times but ...
  • 1386 Views
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  • Behind the lyrics
    Genius
    sucks
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Playback problem with 4G network

PlanPremiumCountryItalyDevice(Huawei mate 10 pro)Operating System(Android 9) My Question or IssueIt's since yesterday that I've encountered some issues playing music under 4G network. The network is fully functional on other apps, only Spotify seems ...

  • Casual Listener
  •   Plan Premium Country Italy Device (Huawei mate 10 pro) Operating System (Android 9)   My Question or Issue It's since yesterday that I've encountered some issues playing music ...
  • Palix
  • Casual Listener
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  • 1 replies
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Music stops loading after 3 songs

PlanPremiumCountryItalyDeviceHuawei p20Operating SystemAndroid 8.0.0 My Question or IssueWhen playing Spotify from my premium account on Android App, after 3 songs the streaming simply stops and I can't play music anymore, even restarting the app. Th...

  • Casual Listener
  • Plan Premium Country Italy Device Huawei p20 Operating System Android 8.0.0   My Question or Issue When playing Spotify from my premium account on Android App, after 3 songs the stream...
  • offgirl
  • Casual Listener
  • 1093 Views
  • 4 replies
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  • 4 replies
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Bluetooth audio connected but not playing

PlanFreeCountryUS DeviceMoto Z Droid PlayOperating SystemAndroid 8.0.0 My Question or IssueI've been listening to Spotify via Bluetooth in a 2015 Toyota Prius for a few weeks, suddenly it no longer plays audio when connected, only a second of the son...

  • Regular
  •   Plan Free Country US   Device Moto Z Droid Play Operating System Android 8.0.0   My Question or Issue I've been listening to Spotify via Bluetooth in a 2015 Toyota Prius ...
  • krbroadfoot
  • Regular
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  • bluetooth
    Car
    connection
    Streaming Issue
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Music stops as soon as Samsung (S8) screen is locked.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
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Unlimited sur le Pc, mais Free sur le smartphone (même compte)

PlanUnlimitedCountryFranceDeviceGalaxyOperating SystemWindows 7 My Question or IssueBonjour, Je suis titulaire depuis 2016 d'un compte unlimited. Le forfait est débité tous les mois. Récemment, j'ai installé l'appli spotifiy sur mon smartphone. Je su...

  • Newbie
  • Plan Unlimited Country France Device Galaxy Operating System Windows 7   My Question or Issue Bonjour,   Je suis titulaire depuis 2016 d'un compte unlimited. Le forfait est débi...
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BMW ConnectedDrive Note 8 Android 9

To run the application in the car I have to remove and add a bluetooth device after entering the car every time. Although the application is open on my smartphone. PlanPremiumCountryPolandDevice(Samsung Note Operating System(Android 9) My Question or...

  • Casual Listener
  • To run the application in the car I have to remove and add a bluetooth device after entering the car every time. Although the application is open on my smartphone.   Plan Premium Country Po...
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Playlist search doesn't filter

Plan: PremiumCountry: Germany Device: Nexus 6POperating System: Android 8.1.0 (Oreo) My Question or IssueHey, first of all, I might be missing something here. I'm using the "search playlist" as a way to filter it because the "filter" bar is gone sinc...

  • Regular
  • Plan: Premium Country: Germany   Device: Nexus 6P Operating System: Android 8.1.0 (Oreo)   My Question or Issue Hey,   first of all, I might be missing something here. I'...
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Spotify purging my songs

PlanFreeCountryUSAOperatingAndroidMy Question or IssueAlmost the entire discography of 2 bands was purged from my "liked songs" list, with no way to get them back on. They still show up as liked, and when removing/re-adding the heart, a message sayin...

  • Newbie
  • Plan Free Country USA Operating Android My Question or Issue Almost the entire discography of 2 bands was purged from my "liked songs" list, with no way to get them back on. They still show up...
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  • 472 Views
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No Changes in Recommendations

Hi , I have been using Spotify in India since launch on Samsung A7 (with Pie update). The App has stopped updating the recommended playlists and albums and keeps showing the same. Most of them I dont even listen to. Albums are static and not changing...

  • Regular
  • Hi , I have been using Spotify in India since launch on Samsung A7 (with Pie update). The App has stopped updating the recommended playlists and albums and keeps showing the same. Most of them I dont...
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I don't have equalizer

PlanPremiumCountryItalyDeviceHuawei Mate10 liteOperating SystemAndroid My Question or IssueMy Spotify App (v. 8.5.2.759) does not have the equalizer where it is supposed to be (see attachment). Why? How can I get it?

  • Casual Listener
  • Plan Premium Country Italy Device Huawei Mate10 lite Operating System Android   My Question or Issue My Spotify App (v. 8.5.2.759) does not have the equalizer where it is supposed to b...
  • Bittencourt
  • Spotify Star
  • 564 Views
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[Mobile] Artist page not loading when accessing from the library

PlanPremiumCountryUSADeviceLG rebel 4Operating SystemAndroid Oreo My Question or IssueThis seems to be an issue you claim to have fixed but clearly have not. When i go into the artists page in my library and try to select an artist, specifically Agai...

  • Casual Listener
  • Plan Premium Country USA Device LG rebel 4 Operating System Android Oreo   My Question or Issue This seems to be an issue you claim to have fixed but clearly have not.  &nbs...
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Not allowed to view Release Notes?

I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it says access denied for each of the links.You do not ...

  • Newbie
  • I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it s...
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  • 237 Views
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No Dislike Button on Daily Mix

PlanPremiumCountryUSADeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueI no longer have a dislike button when listening to the daily mix playlists. It's not in any hidden menus I can find either. Anyone else experiencing this?

  • Newbie
  • Plan Premium Country USA Device Google Pixel 2 Operating System Android 9   My Question or Issue I no longer have a dislike button when listening to the daily mix playlists. It's not i...
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  • 401 Views
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Online

PlanremiumCountryItalyDeviceHonor view 10 liteOperating SystemEmui 9 (android 9)My Question or IssueSometimes, when I can add a song into a playlist it tell me "go online to see the menu" But i'm online... I'm listening songs in streaming...

  • Casual Listener
  • Plan remium Country Italy Device Honor view 10 lite Operating System Emui 9 (android 9) My Question or Issue Sometimes, when I can add a song into a playlist it tell me "go online to see the...
  • Jᴀᴄᴋ
  • Roadie
  • 195 Views
  • 1 replies
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  • 195 Views
  • 1 replies
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Can't get to bottom of playlist

PlanFree/PremiumCountryAustraliaDeviceSamsung Galaxy 9Operating System My Question or IssueI recently had to send my phone for repairs and was using an old phone in the meantime. I was able to use Spotify without any issues before my phone was sent f...

  • Newbie
  •   Plan Free/Premium Country Australia Device Samsung Galaxy 9 Operating System   My Question or Issue I recently had to send my phone for repairs and was using an old phone in the...
  • nori998320
  • Regular
  • 406 Views
  • 1 replies
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  • 406 Views
  • 1 replies
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