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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27889 Views
  • 59 replies
  • 23 likes
  • 27889 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870425 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870425 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Playlists in random order

I noticed yesterday that my playlists and playlist folders are completely out of order on my phone. There is no way to rearrange them.

  • Gig Goer
  • I noticed yesterday that my playlists and playlist folders are completely out of order on my phone. There is no way to rearrange them.
  • NetanZaf
  • Regular
  • 3266 Views
  • 7 replies
  • 5 likes
  • 3266 Views
  • 7 replies
  • 5 likes

[App v8.4.94.817] Thumb up/downs

PlanPremiumCountry GermanyDevice(Xiaomi MiA1)Operating SystemAndroid Pie After giving an accidentelly "Thumb up" or "Thumb down" to a song, this can not be made undone, apparently. I can delete the song in the Radio-Playlist, that's all. The green th...

  • Regular
  • Plan Premium Country  Germany Device (Xiaomi MiA1) Operating System Android Pie     After giving an accidentelly "Thumb up" or "Thumb down" to a song, this can not be made un...
  • 217 Views
  • 0 replies
  • 1 likes
  • 217 Views
  • 0 replies
  • 1 likes

Order of playlists

DeviceSony Xperia XZ2 CompactOperating SystemAAndroid PieMy Question or IssueSince a while the sorting of playlists in the Android app is off. Where before it followed whatever order you put them in in the Windows app. But now when I follow a new pla...

  • Roadie
  •   Device Sony Xperia XZ2 Compact Operating SystemA Android Pie My Question or Issue Since a while the sorting of playlists in the Android app is off. Where before it followed whatever orde...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Music Player - LockScreen

Music player not working in the screen locked PlanPremiumCountryItaly DeviceSamsung s8Operating SystemAndroid 9

  • Newbie
  • Music player not working in the screen locked    Plan Premium Country Italy   Device Samsung s8 Operating System Android 9    
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

I have to press twice when I want to play music on a Google Speaker Group

PlanPremiumCountrySweden Device(Android, Google Home)Operating System(Android Oreo, Google Home) My Question or Issue When I want to play music on a "Google Speaker Group" I have to press it twice on the mobile and it's the same with my Google Home. ...

  • Casual Listener
  • Plan Premium Country Sweden   Device (Android, Google Home) Operating System (Android Oreo, Google Home)   My Question or Issue  When I want to play music on a "Google Speak...
  • 791 Views
  • 0 replies
  • 0 likes
  • Google Home
    Speaker group
  • 791 Views
  • 0 replies
  • 0 likes

I can't view my albums

PlanPremiumCountryUK DeviceRedmi 5 plusOperating SystemAndroid My Question or IssueI can no longer view my albums, all I get is the green circle as though they're loading. I can view everything else fine. I've uninstalled and reinstalled but still no...

  • Newbie
  • Plan Premium Country UK  Device Redmi 5 plus Operating System Android   My Question or Issue I can no longer view my albums, all I get is the green circle as though they're loadin...
  • paulyboy013
  • Newbie
  • 1057 Views
  • 1 replies
  • 1 likes
  • 1057 Views
  • 1 replies
  • 1 likes

LG keyboard wont sign me in

PlanFree/PremiumCountry DeviceLG-D852Operating SystemAndroid My Question or IssueTo sign in i require my keyboard to flip on its side because its cracked and i nowhere have the funds to fix/replace right now. Anyways if i remember correctly when i wa...

  • Casual Listener
  • Plan Free/Premium Country   Device LG-D852 Operating System Android   My Question or Issue To sign in i require my keyboard to flip on its side because its cracked and i nowhere h...
  • Terel22
  • Casual Listener
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Spotify crashes when attempting to play a playlist with local files created on PC

Spotify crashes when I attempt to play a playlist with local files created on a windows 10 computer.PlanPremiumCountryUSA Devices involvedSamsung Galaxy S4, Custom built Windows 10 computer (AMD FX-8350, Asus M5A97 R2.0, GTX 1080 TI)Operating SystemW...

  • Newbie
  • Spotify crashes when I attempt to play a playlist with local files created on a windows 10 computer. Plan Premium Country USA  Devices involved Samsung Galaxy S4, Custom built Windows...
  • 373 Views
  • 0 replies
  • 5 likes
  • 373 Views
  • 0 replies
  • 5 likes

Changes to Artist Radio

PlanPremiumCountryUS DeviceSamsung Note 9Operating SystemAndroid Oreo I was always able to search an artist, click their profile, go to the artist's radio station and hit "follow." Within that station, it continually played similar music and the trac...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Note 9 Operating System Android Oreo   I was always able to search an artist, click their profile, go to the artist's radio station a...
  • Heathermaru
  • Casual Listener
  • 2121 Views
  • 2 replies
  • 14 likes
  • 2121 Views
  • 2 replies
  • 14 likes

Podcasts forgetting position when paused

PlanPremiumCountryUnited States DeviceGoogle Pixel 2 XL Operating SystemAndroid Pie Podcasts on Spotify seem to have trouble remembering my position when they're paused for more than a few minutes and don't seem to sync correctly which episodes I've ...

  • Casual Listener
  • Plan Premium Country United States  Device Google Pixel 2 XL  Operating System Android Pie   Podcasts on Spotify seem to have trouble remembering my position when they're&nbsp...
  • 265 Views
  • 0 replies
  • 3 likes
  • Podcasts
  • 265 Views
  • 0 replies
  • 3 likes

Shuffle won't stay on

PlanPremiumCountry USDeviceLG V20Operating SystemAndroid 8.0.0, spotify version 8.4.94.817 My Question or IssueApp for android recently updated and now shuffle will not stay on. It's the exact same issue as this "solved" thread: https://community.spo...

  • Newbie
  •   Plan Premium Country  US Device LG V20 Operating System Android 8.0.0, spotify version 8.4.94.817   My Question or Issue App for android recently updated and now shuffle w...
  • 1427 Views
  • 0 replies
  • 8 likes
  • 1427 Views
  • 0 replies
  • 8 likes

Recommendations don't change any more

PlanPremiumCountry GermanyDeviceSamsung Galaxy 9Operating SystemAndroid Oreo In December 2018 , I listened to"Weekend Man" by Royal Republic (https://open.spotify.com/album/1HLd7NluYOzyRuJsmjKYzQ?si=esv8EBBtTWKn9f5zZML4wQ) Shortly after that, my reco...

  • Music Fan
  •   Plan Premium Country  Germany Device Samsung Galaxy 9 Operating System Android Oreo      In December 2018 , I listened to"Weekend Man" by Royal Republic (ht...
  • Mavoy1
  • Regular
  • 781 Views
  • 1 replies
  • 2 likes
  • 781 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Forgot password and Login are not working in Android App

Hi, I am not able to login into the mobile app via facebook login. When I try using email, password reset is not working. When I click it just says link is expired. However I am able to login from the website. Please help.

  • Newbie
  • Hi,   I am not able to login into the mobile app via facebook login. When I try using email, password reset is not working. When  I click it just says link is expired. However I am able t...
  • Katerina
  • Spotify Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

What Happened To Shuffle?!

PlanPremiumCountryUK & USDevicePixel 2 XLOperating SystemAndroid Pie My Question or IssueWhy is the shuffle so limited now? Don't point me to the topic from years ago. I want actual shuffle back, not listen to my songs in a half-assed order by artist...

  • Music Fan
  • Plan Premium Country UK & US Device Pixel 2 XL Operating System Android Pie   My Question or Issue Why is the shuffle so limited now? Don't point me to the topic from years ago. I ...
  • 638 Views
  • 0 replies
  • 2 likes
  • 638 Views
  • 0 replies
  • 2 likes

My favourites list is gone after converting to premium.

PlanPremiumCountryIndiaDevice(one plus 5)Operating System, Android My favorite list is gone after I upgraded my account to premium. How can I recover it?

  • Newbie
  • Plan Premium Country India Device (one plus 5) Operating System , Android   My favorite list is gone after I upgraded my account to premium. How can I recover it?   
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with 4G

PlanPremiumCountry ItalyDeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or Issue When i'm with 4G, musics don't load.I must disconnect and reconnect the smartphone everytime i change a song

  • Newbie
  •   Plan Premium Country  Italy Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue   When i'm with 4G, musics don't load. I must disconnect and...
  • Katerina
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Endless loading spinner when trying to see my downloaded songs

DeviceSamsung Galaxy S5Operating SystemAndroid v5.0Screenshot My Question or IssueI don't get this: I'm trying to see my downloaded songs. They should be available offline, right? Then WHY am I EVER shown a loading spinner? I'm trying to see content ...

Screenshot_2019-02-20-08-56-00.png
  • Music Fan
  • Device Samsung Galaxy S5 Operating System Android v5.0 Screenshot       My Question or Issue I don't get this: I'm trying to see my downloaded songs. They should be availa...
  • lkllnd93
  • Music Fan
  • 1096 Views
  • 7 replies
  • 0 likes
  • 1096 Views
  • 7 replies
  • 0 likes

Superuser Contribution Does spotify app in India support mirrorlink?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9,Vivo V15,Vivo V11, etc.)Operating System(iOS 10, Android Oreo,etc.) My Question or IssueDoes the Spotify app support mirror link in India?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,Vivo V15,Vivo V11, etc.) Operating System (iOS 10, Android Oreo,etc.)   My Question or Issue Does the Spotify app su...
  • Katerina
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't share to Instagram's stories.

PlanPremiumCountry BrazilDeviceMotorola Moto G5Operating SystemAndroid Oreo My Question or Issue The option to share to Instagram story does not appear to me, only to share by Instagram direct. All the apps are update. Android version 8.1.0Spotify ve...

  • Casual Listener
  • Plan Premium Country  Brazil Device Motorola Moto G5 Operating System Android Oreo   My Question or Issue  The option to share to Instagram story does not appear to me, ...
  • Peter
  • Spotify Legend
  • 340 Views
  • 3 replies
  • 1 likes
  • 340 Views
  • 3 replies
  • 1 likes

Bug when displaying the User Name of a playlist creator

PlanPremiumCountry GermanyDeviceSamsung Galaxy 4Operating SystemAndroid Lollipop My Question or Issue When playing a playlist I have created, my unique Profile Name (combination of numbers and letters) is shown instead of the User Name I defined.

  • Casual Listener
  • Plan Premium Country  Germany Device Samsung Galaxy 4 Operating System Android Lollipop   My Question or Issue   When playing a playlist I have created, my unique Profile Na...
  • Schlossgeist
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes