Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
"Delete cache and saved data""Delete cache and saved data""Delete cache and saved data"None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited StatesDeviceMoto G P...
"Delete cache and saved data""Delete cache and saved data""Delete cache and saved data"None of the below information is required. However, the more you provide the easier it will be for us to try and...
Composer
1854 Views
3 replies
0 likes
So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go and add a song to one of my playlists they are always sorted by the last playlist choosed. Just to clarify, it's not the playlists menu, it's...
So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go and add a song to one of my playlists they are always sorted by the last playlist choosed....
Casual Listener
1317 Views
1 replies
30 likes
PlanPremiumCountryUruguayDeviceHuawei Y9 2019Operating SystemAndroid Oreo 8 My Question or IssueNo me aparece la opción de compartir lo que estoy escuchando en mis historias de Instagram. Tengo la versión más reciente de ambas aplicaciones, y ya prob...
Plan Premium Country Uruguay Device Huawei Y9 2019 Operating System Android Oreo 8 My Question or Issue No me aparece la opción de compartir lo que estoy escuchando en mis historias ...
Regular
1606 Views
2 replies
2 likes
PlanPremiumCountryCanadaDevice Samsung Galaxy 9Operating SystemAndroid OreoMy Question or IssueEverything seemed to work just very fine untill the recent update with the design changes, before I used to scroll a bit in my songs list so that the searc...
Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Everything seemed to work just very fine untill the recent update wi...
323 Views
0 replies
0 likes
PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Even if downloaded the playlists multiple times, in the following two days it redownloads my playlists as if I have infinite data.
Plan Premium Country Turkey Device Samsung Galaxy J7 Max Operating System Android Even if downloaded the playlists multiple times, in the following two days it redownloads my ...
Not applicable
594 Views
4 replies
0 likes
PlanPremiumCountryThe Netherlands DeviceSamsung galaxy S8Operating System Android Oreo 8.0 My Question or IssueSince a couple of hours my app keeps crashing. I play a song and open up the tab by clicking ^ and then the screen turns grey. The app will...
Plan Premium Country The Netherlands Device Samsung galaxy S8 Operating System Android Oreo 8.0 My Question or Issue Since a couple of hours my app keeps cra...
Composer
446 Views
1 replies
0 likes
PlanPremiumCountrySwitzerland DeviceSamsung Galaxy s10 (had the same problem with the 9)Operating System My Question or IssueHi I have issues with my spotify for some times now. When I am listening my playlist in my phone, suddenly my music is interr...
Plan Premium Country Switzerland Device Samsung Galaxy s10 (had the same problem with the 9) Operating System My Question or Issue Hi 🙂 I have issues with my spotify f...
324 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceHonour 4x and Huawei P20Operating SystemAndroidMy Question or IssueMy old Honour 4x successfuly switches to car view when connected to my car's bluetooth but my Huawei P20 does not. The car bluetooth is provided by a 3rd par...
Plan Premium Country UK Device Honour 4x and Huawei P20 Operating System Android My Question or Issue My old Honour 4x successfuly switches to car view when connected to my car's bluetooth b...
Casual Listener
1379 Views
2 replies
2 likes
PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueMy spotify notifications are colored to the album. I dont really like this. is there any way to turn this off? Like turn it to white or black?
Plan Premium Country Norway Device Samsung Galaxy 9 Operating System Android Pie My Question or Issue My spotify notifications are colored to the album. I dont really like this...
Casual Listener
739 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy 9My Question or IssueWhenever I'm playing music, I often pause it at work to listen to coworkers and then quickly resume using either the lock screen menu or the play button on the actual headphones. This was ...
Plan Premium Country US Device Samsung Galaxy 9 My Question or Issue Whenever I'm playing music, I often pause it at work to listen to coworkers and then quickly resume using either the lock s...
Newbie
15697 Views
5 replies
2 likes
Plan = PremiumCountry = USA DeviceOld Device - Samsung Note 3New Device - Samsung Note 9 Operating System = Android Oreo My Question or IssueMy client has Spotify on their Note 3 smartphone, and has downloaded literally thousands of songs, primarily ...
Plan = Premium Country = USA Device Old Device - Samsung Note 3 New Device - Samsung Note 9 Operating System = Android Oreo My Question or Issue My client has Sp...
Composer
1458 Views
5 replies
1 likes
PlanPremiumMobile phoneSamsung Galaxy S8Operating SystemAndroid My Question or IssueI have been using premium for family for about 4 months and is great so far. But I've come across an issue that has been annoying me a bit right now and that is, an a...
Plan Premium Mobile phone Samsung Galaxy S8 Operating System Android My Question or Issue I have been using premium for family for about 4 months and is great so far. But I've come acr...
Newbie
455 Views
1 replies
0 likes
PlanPremiumCountry DeviceWindows 8 and Samsung Galaxy S7 EdgeOperating SystemAndroid 8My Question or IssueSo I was looking for a song I saved that I saved about 3-4 months ago and I can't find it at all. While scrolling down in my saved songs for the...
Plan Premium Country Device Windows 8 and Samsung Galaxy S7 Edge Operating System Android 8 My Question or Issue So I was looking for a song I saved that I saved about 3-4 months ago ...
368 Views
0 replies
0 likes
PlanPremiumCountryFranceDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueIn the "Ecoutés récemment" (recently listened to) section, the playlist with my saved tracks is named "Vous titres sauvegardés" (You saved tracks) instead of "Vos...
Plan Premium Country France Device Huawei P20 Pro Operating System Android My Question or Issue In the "Ecoutés récemment" (recently listened to) section, the playlist with my saved ...
257 Views
0 replies
0 likes
PlanPremiumCountryIndiaDevicePixel 2XLOperating SystemAndroid Pie My Question or IssueI have been using Spotify premium for about 2 weeks now. I couldn't see my Daily Mixes or Discover Weekly on the home page or anywhere else. I like discovering new ...
Plan Premium Country India Device Pixel 2XL Operating System Android Pie My Question or Issue I have been using Spotify premium for about 2 weeks now. I couldn't see my Daily Mixes o...
Community Legend
759 Views
1 replies
1 likes
PlanPremiumCountryLithuaniaDeviceSamsung Galaxy J5 (SM-J510FN)Operating SystemAndroid NougatMy Question or IssueWhenever I open the Search tab on my phone it shows an error saying 'Sorry, something went wrong. That didn't work. Please have another go...
Plan Premium Country Lithuania Device Samsung Galaxy J5 (SM-J510FN) Operating System Android Nougat My Question or Issue Whenever I open the Search tab on my phone it shows an error saying '...
Casual Listener
1434 Views
8 replies
1 likes
PlanPremiumCountryUSADeviceS6Operating SystemAndroid My Question or IssueThe newest update has completely changed my app layout. All of my saved songs have been put into a new "liked songs" playlist. Ive lost most of my artists that are from the save...
Plan Premium Country USA Device S6 Operating System Android My Question or Issue The newest update has completely changed my app layout. All of my saved songs have been put into a ne...
Regular
2922 Views
4 replies
21 likes
PlanFreeCountryUnited StatesDeviceMotorola z3Operating SystemAndroid OreoMy Question or IssueHi, on non-Spotify made playlists the first 10 or so songs keep playing over and over again, is there anything I can do? Is anyone else having this problem?
Plan Free Country United States Device Motorola z3 Operating System Android Oreo My Question or Issue Hi, on non-Spotify made playlists the first 10 or so songs keep playing over and over ag...
248 Views
0 replies
0 likes
Yesterday everything was fine. My Android library looked very similar to the Desktop version. I could go to Songs, pick an artist and listen to any song I saved. Today, for no apparent reason, my library is gone, and got replaced with a simplified ve...
Yesterday everything was fine. My Android library looked very similar to the Desktop version. I could go to Songs, pick an artist and listen to any song I saved. Today, for no apparent reason, my lib...
Community Legend
1828 Views
5 replies
9 likes
PlanFreeCountry India Device LenovoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no shuffle/repeat button on my spotify. Please help as this is causing much trouble as I am unable to repeat a song or a playlist.
Plan Free Country India Device Lenovo Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue There is no shuffle/repeat button on my spotif...
Casual Listener
3342 Views
4 replies
0 likes
