Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Casual Listener
  • 26607 Views
  • 59 replies
  • 23 likes
  • 26607 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869858 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869858 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24626 Views
  • 3 replies
  • 0 likes
  • 24626 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app on android won't play, show cover art or download

I use this old Android device as a player for the kitchen. But recently it stopped downloading songs. It could play already downloaded songs, but not stream. It had good connection and can play through webplayer alright. I've tried uninstalling and c...

  • Casual Listener
  • I use this old Android device as a player for the kitchen. But recently it stopped downloading songs. It could play already downloaded songs, but not stream. It had good connection and can play throu...
  • ellegaarddk
  • Casual Listener
  • 577 Views
  • 4 replies
  • 0 likes
  • 577 Views
  • 4 replies
  • 0 likes

Double press to skip song is not working with USB Type-C Headsets

PlanPremiumCountryIndia DeviceGoogle Pixel 2 XLOperating SystemAndroid 9.0Headsets Tested WithOnePlus Bullets Earphones (V2) / Wired / USB Type-CBeyerdynamic Byron / Wired / 3.5mm jack with USB Type-C connector My Question or IssueWhen headset play/p...

  • Newbie
  • Plan Premium Country India   Device Google Pixel 2 XL Operating System Android 9.0 Headsets Tested With OnePlus Bullets Earphones (V2) / Wired / USB Type-C Beyerdynamic Byron / Wired ...
  • 562 Views
  • 0 replies
  • 0 likes
  • 562 Views
  • 0 replies
  • 0 likes

Superuser Contribution Are Samsung R3 speakers in multi room compatible with Spotify radio

PlanPremiumCountry UKDeviceDesktop and ipadOperating System(Windows 10, I.O.s My Question or Issue I am about to buy 2 R3 speakers as they score high on 'Which' however I cannot see if they will work to stream the same music to each including Spotify...

  • Casual Listener
  •   Plan Premium Country  UK Device Desktop and ipad Operating System (Windows 10, I.O.s   My Question or Issue  I am about to buy 2 R3 speakers as they score high on 'Wh...
  • Peter
  • Spotify Legend
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes

Superuser Contribution Borrar toda la musica de la biblioteca

PlanPremiumCountry MexicoDeviceHuawei Y9Operating SystemAndroid 8 My Question or Issue Tengo un problema ya que al momento de querer borrar la musica solo me permite borrar de una cancion en una, y deseo saber como se puede borrar todo de una vez.Por...

  • Newbie
  •   Plan Premium Country  Mexico Device Huawei Y9 Operating System Android 8  My Question or Issue   Tengo un problema ya que al momento de querer borrar la musica solo m...
  • Jemi
  • Spotify Legend
  • 18172 Views
  • 1 replies
  • 1 likes
  • borrar
    issue. biblioteca
    musica
  • 18172 Views
  • 1 replies
  • 1 likes

Spotify One Plus 6 Issue

Plan - FreeCountry - IndiaDevice - One Plus 6Operating System - Android 9 Security Patch January 1st, 2019 My Question or Issue 1. I am not able to play the song by directly clicking on the desired search results. It just doesnt play and takes me to ...

  • Newbie
  • Plan - Free Country - India Device - One Plus 6 Operating System - Android 9 Security Patch January 1st, 2019   My Question or Issue  1. I am not able to play the song by directly cli...
  • 391 Views
  • 0 replies
  • 0 likes
  • Spotify One Plus 6
  • 391 Views
  • 0 replies
  • 0 likes

Offline mode turns itself off

PlanPremium Country UK DeviceOnePlus 6t Operating System(Android Pie / OxygenOS) My Question or IssueOffline mode only seems to stick while I have the app open. If I go to a different app or turn my screen off while my (offline) music is playing, whe...

  • Newbie
  • Plan Premium   Country  UK   Device OnePlus 6t   Operating System (Android Pie / OxygenOS)   My Question or Issue Offline mode only seems to stick while I h...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Superuser Contribution İnstagram Story

Don't Share To Music İn İnstagram Story Because I don't see İnstagram Story Button PlanPremiumCountry TurkeyDeviceHonor 9 LiteOperating SystemAndroid 8.0 Please Help Me Heeeeeelp

  • Regular
  •  Don't Share To Music İn İnstagram Story Because I don't see İnstagram Story Button  Plan Premium Country  Turkey Device Honor 9 Lite Operating System Android 8.0   Plea...
  • Daisy
  • Spotify Legend
  • 691 Views
  • 10 replies
  • 0 likes
  • 691 Views
  • 10 replies
  • 0 likes

Superuser Contribution Download by mobile data

PlanPremiumCountry GermanyDeviceXiaomi pocophone F1 (rooted) Operating SystemAndroid Oreo (LINGAGEOS 16)My Question or Issue My Device dosn't download Songs via mobile data... Does s.o. have a solution for this problem?

  • Newbie
  • Plan Premium Country  Germany Device Xiaomi pocophone F1 (rooted)  Operating System Android Oreo (LINGAGEOS 16) My Question or Issue  My Device dosn't download Songs via ...
  • Katerina
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • Mobiledata
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't seem to be working at the moment

PlanPremiumCountryUnited KingdomDeviceOnePlus 3Operating SystemOreo (Oxygen Os 5.0.8) My Question or IssueRelease 8.4.92.949 When used through Android auto the latest version of Spotify results in errors when select songs directly from the library. R...

  • Regular
  • Plan Premium Country United Kingdom Device OnePlus 3 Operating System Oreo (Oxygen Os 5.0.8)   My Question or Issue Release 8.4.92.949 When used through Android auto the  latest v...
  • Daisy
  • Spotify Legend
  • 2446 Views
  • 6 replies
  • 2 likes
  • Android
    auto
  • 2446 Views
  • 6 replies
  • 2 likes

Solved!!Superuser Contribution Dangerous Spotify Premium Ad

PlanFreeCountry United StatesDeviceSamsung J3 Luna ProOperating SystemAndroid My Question or Issue There is an advertisement for Spotify Premium that begins with a surprisingly loud blast of car horns and traffic noises. I play Spotify in my car a lo...

  • Casual Listener
  • Plan Free Country  United States Device Samsung J3 Luna Pro Operating System Android   My Question or Issue  There is an advertisement for Spotify Premium that begins with a ...
  • Daisy
  • Spotify Legend
  • 1385 Views
  • 3 replies
  • 3 likes
  • advertisement
    Spotify Premium
  • 1385 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Unable to download Spotify from app store.

Hi,I'm unable to download Spotify form Play Store. Even when the app has been launched in my Country and coming up in my Play Store.

Screenshot_20190226-232723.jpg
  • Newbie
  • Hi, I'm unable to download Spotify form Play Store. Even when the app has been launched in my Country and coming up in my Play Store. 
  • Katerina
  • Spotify Legend
  • 942 Views
  • 1 replies
  • 0 likes
  • 942 Views
  • 1 replies
  • 0 likes

Show songlist at bmw

Hi,With new update the spotify integration works with bmw connected drive(X2) . I can change Playlist, see the cover. But I mean with the old the last working version I can show all songs from an Playlist.But now I don't find this option, i can only ...

  • Newbie
  • Hi, With new update the spotify integration works with bmw connected drive(X2) . I can change Playlist, see the cover. But I mean with the old the last working version I can show all songs from an P...
  • 521 Views
  • 0 replies
  • 1 likes
  • 521 Views
  • 0 replies
  • 1 likes

Like/dislike bug

PlanPremium Country Australia DeviceOnePlus6t Operating SystemOxygen My Question or Issue Can't dislike or like songs during playlist radio if they have a video loop instead of normal cover

  • Newbie
  • Plan Premium   Country  Australia   Device OnePlus6t   Operating System Oxygen   My Question or Issue  Can't dislike or like songs during playlist radio if ...
  • 274 Views
  • 0 replies
  • 5 likes
  • 274 Views
  • 0 replies
  • 5 likes

Search function no longer works offline.

PlanPremiumCountryUSADeviceLG G6Operating SystemAndroid Oreo My Question or IssueMy issue is concerning the search function when using the device offline. The issue started at the same update that eliminated the browse button at the bottom of the scr...

  • Music Fan
  •   Plan Premium Country USA Device LG G6 Operating System Android Oreo   My Question or Issue My issue is concerning the search function when using the device offline.  ...
  • bobaloochi
  • Music Fan
  • 722 Views
  • 8 replies
  • 0 likes
  • 722 Views
  • 8 replies
  • 0 likes

Spotify closes after log in

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemAndroid 8.0 Oreo My Question or IssueI got a new Samsung galaxy 9, there was a software update immediately available.Spotify opens but immediately closes when logged in. I can log i...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy 9 Operating System Android 8.0 Oreo   My Question or Issue I got a new Samsung galaxy 9, there was a software update immediatel...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Stories not available

PlanPremiumCountryBrazilDeviceXiaomi Redmi 5AOperating SystemAndroid 9 My Question or IssueThe option to share the track to my instagram stories is not available, even though I have it installed. The only sharing option for instagram is through a dir...

  • Newbie
  • Plan Premium Country Brazil Device Xiaomi Redmi 5A Operating System Android 9   My Question or Issue The option to share the track to my instagram stories is not available, even though...
  • Jemi
  • Spotify Legend
  • 642 Views
  • 1 replies
  • 2 likes
  • 642 Views
  • 1 replies
  • 2 likes

Superuser Contribution Removing a Song from a Playlist

PlanPremiumCountry: UK DeviceSamsung S7Operating SystemAndroid My Question or Issue I've not tried this on my PC but this issue is definitely on my phone. I have a number of playlists on my phone and sometimes when listening to a particular playlist ...

  • Roadie
  • Plan Premium Country: UK   Device Samsung S7 Operating System Android   My Question or Issue  I've not tried this on my PC but this issue is definitely on my phone.   ...
  • Jemi
  • Spotify Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution cant download to sd card anymore

PlanPremium DeviceGalaxy j3v My Question or Issue I've had spotify for 5+ years and I've had premium for over a year, and I've never had a problem. That is, until I updated the app yesterday. My phone wouldnt let me play music, so I figured the thing...

  • Newbie
  • Plan Premium  Device Galaxy j3v  My Question or Issue  I've had spotify for 5+ years and I've had premium for over a year, and I've never had a problem. That is, until I updated t...
  • Jemi
  • Spotify Legend
  • 1845 Views
  • 1 replies
  • 0 likes
  • 1845 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Car view for Android users

Can you please return the podcast navigation/seek controls to this view as well (forward/back 15 sec) instead of the next/prev buttons when user is listening to a podcast vs song?

  • Casual Listener
  • Can you please return the podcast navigation/seek controls to this view as well (forward/back 15 sec) instead of the next/prev buttons when user is listening to a podcast vs song?
  • Jemi
  • Spotify Legend
  • 10795 Views
  • 1 replies
  • 3 likes
  • 10795 Views
  • 1 replies
  • 3 likes

Galaxy smartwatch

I have downloaded spotify app on my watch but can only view playlists and my collection which is shown as single songs, I have seen other videos where you can see your collection as albums, is their a problem with my app on watch or have they updated...

  • Newbie
  • I have downloaded spotify app on my watch but can only view playlists and my collection  which is shown as single songs, I have seen other videos where you can see your collection as albums, is ...
  • 312 Views
  • 0 replies
  • 1 likes
  • 312 Views
  • 0 replies
  • 1 likes