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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857396 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857396 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21571 Views
  • 3 replies
  • 0 likes
  • 21571 Views
  • 3 replies
  • 0 likes

Podcast play button dark and won't play

PlanPremiumCountry USADeviceNote 8Operating SystemAndroid Oreo My Question or Issue Ppodcast play buttons are dark and won't play for most episodes of most podcasts.

  • Newbie
  • Plan Premium Country  USA Device Note 8 Operating System Android Oreo   My Question or Issue  Ppodcast play buttons are dark and won't play for most episodes of most po...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
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Solved!!Superuser Contribution Free is better than Premium??

PlanPremiumCountry RomaniaDeviceSamsung Galaxy A6 PlusOperating SystemAndroid 8.0.0 My Question or Issue On the free version I can Heart and Block ANY song and artist from ANY playlist. And on Premium I can't.Do NOT tell me I can only do this in cert...

  • Casual Listener
  • Plan Premium Country  Romania Device Samsung Galaxy A6 Plus Operating System Android 8.0.0   My Question or Issue  On the free version I can Heart and Block ANY song and arti...
  • Peter
  • Spotify Legend
  • 799 Views
  • 1 replies
  • 0 likes
  • Block Songs and or Artist
    Daily Mix
    Heart button
  • 799 Views
  • 1 replies
  • 0 likes

HELP! My songs are skipping when connected to my bluetooth headphones

I recently got a pair of JBL e65 headohones and everytime I play a song it skips automatically after 10 seconds to the next song. It is driving my nuts! This is the only bluetooth device this happens with. Can anyone offer any advice? PLEASE! Device ...

  • Newbie
  • I recently got a pair of JBL e65 headohones and everytime I play a song it skips automatically after 10 seconds to the next song. It is driving my nuts! This is the only bluetooth device this happens...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts

PlanPremiumCountry New Zealand My Question or IssueSince the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purpose of downloading them. Also the podcasts do not delete when I choose to...

  • Casual Listener
  • Plan Premium Country  New Zealand   My Question or Issue Since the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purp...
  • Peter
  • Spotify Legend
  • 407 Views
  • 3 replies
  • 0 likes
  • 407 Views
  • 3 replies
  • 0 likes

Song/Artist unsearchable on Instagram Story even though available on own Spotify playlist.

PlanPremiumCountry NZDeviceSony Xperia XZ and iPhone 6SOperating SystemAndroid 8.0.0iOS 12.1.1 My Question or IssueWhenever I search a song/artist on Instagram Story that I know is available on my Spotify playlist, search results to nothing or will g...

  • Newbie
  • Plan Premium Country  NZ Device Sony Xperia XZ  and iPhone 6S Operating System Android 8.0.0 iOS 12.1.1   My Question or Issue Whenever I search a song/artist on Instagram...
  • 304 Views
  • 0 replies
  • 0 likes
  • instagram story
    spotify song
  • 304 Views
  • 0 replies
  • 0 likes

sharing artist profile on instagram problem

PlanFree/PremiumCountryUnited States - New Jersey Device(iPhone 7 Plus, LG Aristo 2)Operating System(iOS 12.1, Android 7.1.2) My Question or Issue Good day to AllMy issue is that i am trying to share an artist profile on Instagram stories and The Spo...

  • Casual Listener
  •   Plan Free/Premium Country United States - New Jersey   Device (iPhone 7 Plus, LG Aristo 2) Operating System (iOS 12.1, Android 7.1.2)   My Question or Issue  Go...
  • 414 Views
  • 0 replies
  • 0 likes
  • Android
    iOS
  • 414 Views
  • 0 replies
  • 0 likes

Why does my saved songs keeps getting deleted and not downloaded?

Hello, I just subscribed to spotify premium recently, when I logged in, all of my downloaded songs got deleted, then I saved new songs again but can't download it. Then after that,I logged out then logged back in, my old songs were restored and I kep...

  • Newbie
  • Hello, I just subscribed to spotify premium recently, when I logged in, all of my downloaded songs got deleted, then I saved new songs again but can't download it.  Then after that,I logged out...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Trying to download a soundtrack from spotify on desktop to samsung s9

Premium, na, galaxy s9, windows 10 and android version 8.0 Downloaded a soundtrack from Amazon music a while ago and have been trying to troubleshoot myself on how to get it on my phone. Successfully got the files onto my spotify on my desktop and ha...

  • Casual Listener
  • Premium, na, galaxy s9, windows 10 and android version 8.0   Downloaded a soundtrack from Amazon music a while ago and have been trying to troubleshoot myself on how to get it on my phone. Suc...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Storage not saving to SD card

PlanPremoumCountry UKDevice(Moto e4 plus)Operating System( Android Oreo My Question or Issue My Spotify is set to save data to my SD card but it saved it to my internal memory instead. This makes it run really slowly and clogs up my memory

  • Newbie
  • Plan Premoum Country  UK Device (Moto e4 plus) Operating System ( Android Oreo   My Question or Issue  My Spotify is set to save data to my SD card but it saved it to my...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Trying to find a song played - not in recently played

PlanPremiumCountryUnited States DeviceLG Nexus 5xOperating SystemAndroid 8.1.0 My Question or IssueI'm not sure if this is the right spot for this, but here goes. I added a few songs to my play que. After they finished, some random songs started play...

  • Newbie
  • Plan Premium Country United States   Device LG Nexus 5x Operating System Android 8.1.0   My Question or Issue I'm not sure if this is the right spot for this, but here goes. I ad...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Solved!! New update removed search inside a playlist?

PlanPremiumCountry IsraelDeviceOneplus 3TOperating SystemAndroid 8.0 My Question or Issue Cannot find search feature inside a playlist, was it removed? If so, this is kind of idiotic.... Please bring back :).

  • Casual Listener
  •   Plan Premium Country  Israel Device Oneplus 3T Operating System Android 8.0   My Question or Issue  Cannot find  search  feature inside a playlist, was it r...
  • xuckmylife
  • Regular
  • 1062 Views
  • 4 replies
  • 0 likes
  • 1062 Views
  • 4 replies
  • 0 likes

My music keeps getting taken over

PlanPremiumCountryUSADeviceSamsungOperating SystemAndroidMy Question or IssueWhen I play my music second in it plays a different song not on my list and it doesn't matter what song I play it keeps happening.

  • Casual Listener
  • Plan Premium Country USA Device Samsung Operating System Android My Question or Issue When I play my music second in it plays a different song not on my list and it doesn't matter what song ...
  • nettebundi
  • Casual Listener
  • 477 Views
  • 4 replies
  • 0 likes
  • 477 Views
  • 4 replies
  • 0 likes

Shared Speakers with Family Plan

I have a trial of the family premium plan and am confused how best to setup shared devices, like the Alexa app. I would like every family member to have access to their own music, and also allow multiple family members to use the Spotify Amazon app a...

  • Casual Listener
  •     I have a trial of the family premium plan and am confused how best to setup shared devices, like the Alexa app.  I would like every family member to have access to their own...
  • Joe
  • Community Legend
  • 982 Views
  • 1 replies
  • 2 likes
  • 982 Views
  • 1 replies
  • 2 likes

Solved!! Filtering on mobile android device

Hello,I had a problem with the payment to spotify so i temporarily lost premium on my account. Now i have premium again and all the features except being able to filter the playlists on my phone for some weird reason. When i try to scroll to the top ...

  • Casual Listener
  • Hello, I had a problem with the payment to spotify so i temporarily lost premium on my account. Now i have premium again and all the features except being able to filter the playlists on my phone fo...
  • UmutAlbagurt
  • Newbie
  • 923 Views
  • 4 replies
  • 0 likes
  • 923 Views
  • 4 replies
  • 0 likes

Behind the lyrics

PlanPremiumCountry USDeviceHuawei g8Operating SystemEmui 4.0.2 and android 6.0.1 My Question or IssueI have been using spotify for a long time and I was using it free I had no problems everything was fine then the behind the lyrics update rolled out ...

  • Regular
  • Plan Premium Country  US Device Huawei g8 Operating System Emui 4.0.2 and android 6.0.1   My Question or Issue I have been using spotify for a long time and I was using it free I ...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Feature request: reset and allow for artist re-selection

I didn't finish selecting artists (and only picked a few) and now looking them up is a lot more of a pain and takes longer. Can the big artist select page please be a regular feature instead of just a once-time-thing for first-time-users? Similar top...

  • Newbie
  •   I didn't finish selecting artists (and only picked a few) and now looking them up is a lot more of a pain and takes longer. Can the big artist select page please be a regular feature instead ...
  • 257 Views
  • 0 replies
  • 2 likes
  • 257 Views
  • 0 replies
  • 2 likes

Developer warning for package "com.spotify.music" Failed to post notification on channel "null"

PlanPremiumCountrySingapore DeviceiBasso DX200 (Android based portable music player)Operating SystemAndroid 8.1.0 (Oreo)Spotify Version 8.4.82.664 My Question or IssueWhen downloading songs for "Offline" use, repeated error message displayed on the b...

  • Casual Listener
  • Plan Premium Country Singapore  Device iBasso DX200 (Android based portable music player) Operating System Android 8.1.0 (Oreo) Spotify Version 8.4.82.664   My Question or Issue ...
  • chungjun
  • Casual Listener
  • 3923 Views
  • 4 replies
  • 6 likes
  • 3923 Views
  • 4 replies
  • 6 likes

app crashes in LG5

Hey My spotify crashes all the time. Usually when the app is in the background (when I'm in another app at the same time or the screen is dark) but It also happens whan that I do not use an app and it works in the background. I receive messages that ...

  • Newbie
  • Hey My spotify crashes all the time. Usually when the app is in the background (when I'm in another app at the same time or the screen is dark)   but It also happens  whan that I d...
  • 962 Views
  • 0 replies
  • 0 likes
  • 962 Views
  • 0 replies
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Superuser Contribution Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • Moderator
  • Moderator
  • What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. ...
  • yajtyler
  • Composer
  • 30063 Views
  • 1 replies
  • 17 likes
  • 30063 Views
  • 1 replies
  • 17 likes

Spotify is stuck after Google clock integration

PlanFree/PremiumCountry IsraelDeviceXiaomi mi6Operating SystemAndroid 8/MIUI 10 My Question or Issue After playing Spotify using the Google alarm clock integration, when accessing directly to the application it's just showing spinners and fails to lo...

  • Newbie
  • Plan Free/Premium Country  Israel Device Xiaomi mi6 Operating System Android 8/MIUI 10   My Question or Issue  After playing Spotify using the Google alarm clock integration,...
  • 942 Views
  • 0 replies
  • 0 likes
  • Google Clock
  • 942 Views
  • 0 replies
  • 0 likes