Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6399 Views

0 replies

7 likes

  • 6399 Views
  • 0 replies
  • 7 likes

Superuser Contribution Impossible to listen to audio books when using Android Auto

PlanPremiumCountryGermany DeviceSamsung Galaxy S9+ & Skoda Fabia (Built end of 2018)Operating SystemAndroid Pie My Question or IssueWell, it's not technically impossible to play audio books via Android Auto, but listening to them really sucks. In an ...

Music Fan

Plan Premium Country Germany   Device Samsung Galaxy S9+ & Skoda Fabia (Built end of 2018) Operating System Android Pie   My Question or Issue Well, it's not technically...

1083 Views

0 replies

0 likes

  • 1083 Views
  • 0 replies
  • 0 likes

Solved!! Spotify won't play

PremiumCountry Australia DeviceSamsung Galaxy S8Operating System(Android.) My Question or IssueI have a Samsung G S8 and Spotify Premium. If the phone is left idle for a short while Spotify won't play. I either get a rotating circle or the play butto...

Music Fan

  Premium Country Australia   Device Samsung Galaxy S8 Operating System (Android.)   My Question or Issue I have  a Samsung G S8 and Spotify Premium. If the phone is l...

daylef

Music Fan

6979 Views

2 replies

0 likes

  • 6979 Views
  • 2 replies
  • 0 likes

Solved!! Spotify on mobile is way too slow

PlanPremiumCountryIsrael Device(Xiaomi Redmi note 5Operating SystemAndroid Oreo My Question: Having a really hard time with the app on mobile lately. Since 3 days ago I started to experience some really long loading times, it can either be when I swi...

Casual Listener

Plan Premium Country Israel  Device (Xiaomi Redmi note 5 Operating System Android Oreo   My Question:    Having a really hard time with the app on mobile lately. S...

t3685

Regular

62634 Views

6 replies

12 likes

  • 62634 Views
  • 6 replies
  • 12 likes

Sound cuts off after 1sec when playing any song

PlanPremium DeviceXiaomi Mi Mix (lithium) Operating SystemAndroid 8.1 My Question or IssueI am using Spotify on my PC (Windows 10) and my phone (details as shown above). For about a month, I've been experiencing issues with sound on my phone. Every t...

Newbie

Plan Premium   Device Xiaomi Mi Mix (lithium)    Operating System Android 8.1   My Question or Issue I am using Spotify on my PC (Windows 10) and my phone (details as sh...

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

Solved!! "Next/previous track" commands via audio jack not being recognized

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLOperating SystemAndroid 9.0 "Pie" My Question or IssueStandard wired earbuds often come with a button to control audio on the device. Single-click for pause/play, double-click for "next track" and triple...

Casual Listener

Plan Premium Country Canada Device Google Pixel 3 XL Operating System Android 9.0 "Pie"   My Question or Issue Standard wired earbuds often come with a button to control audio on the d...

sodap0p53

Casual Listener

2027 Views

3 replies

0 likes

  • 2027 Views
  • 3 replies
  • 0 likes

App keeps crashing on Galaxy S8

PlanPremiumCountryUKDevice Samsung Galaxy S8Operating SystemOne UI My Question or IssueSpotify keeps crashing and the lock screen function no longer works. I have logged out. Restated my phone and finally done a reinstall. All to no avail. Please fix...

Newbie

Plan Premium Country UK Device  Samsung Galaxy S8 Operating System One UI   My Question or Issue Spotify keeps crashing and the lock screen function no longer works.  I have ...

444ron

Newbie

1090 Views

1 replies

3 likes

app crashing
lock screen functionality stopped.
  • 1090 Views
  • 1 replies
  • 3 likes

Samsung Active Watch Support installation

PlanPremiumCountryMexicoDeviceSamsung Active WatchOperating SystemAndroid - SamsungWearable My Question or IssueI just bought the new SamsugnActive Watch which as far as I understand it was compatible with spotify, however Its not yet compatible to d...

Visitor

Plan Premium Country Mexico Device Samsung Active Watch Operating System Android - SamsungWearable   My Question or Issue I just bought the new SamsugnActive Watch which as far as I un...

Nico

Community Legend

988 Views

1 replies

1 likes

active
Active Watch
Samsung
  • 988 Views
  • 1 replies
  • 1 likes

Nothing showing in albums or artists

Any of the songs I download don't show up in albums or artists and I also don't have a section for songs. I can't even get this page to let me submit my question without going through 15 steps. PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroi...

Visitor

Any of the songs I download don't show up in albums or artists and I also don't have a section for songs. I can't even get this page to let me submit my question without going through 15 steps. &nbs...

274 Views

0 replies

0 likes

  • 274 Views
  • 0 replies
  • 0 likes

Spotify stops playing after each track.

My Question or IssuePlan: FreeCountry: AustraliaDevice: Samsung Galaxy Note 9Operating System: AndroidProblem: Almost after every track music stops playing, requiring me to unlock phone, tap Spotify app and it then continues to play new track. Very a...

Casual Listener

    My Question or Issue Plan: Free Country: Australia Device: Samsung Galaxy Note 9 Operating System: Android Problem: Almost after every track music stops playing, requiring me to ...

SteveBotha

Casual Listener

444 Views

2 replies

0 likes

  • 444 Views
  • 2 replies
  • 0 likes

Notifications between songs

PremiumBrazil DeviceMoto ZOperating SystemAndroid Oreo My Question or Issue Hi, So, I'm having a problem with my android app. Every time a song changes I get a new notification/ring. It doesn't look like a big deal, but it really annoys me. Especiall...

Regular

Premium Brazil   Device Moto Z Operating System Android Oreo   My Question or Issue   Hi,   So, I'm having a problem with my android app. Every time a song change...

Bittencourt

Spotify Star

1778 Views

4 replies

0 likes

Ring
Transitions
  • 1778 Views
  • 4 replies
  • 0 likes

App crashes when opening specific Album

PlanPremiumCountryUnited KingdomDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhen opening the album "The libertines by The Libertines" from the my album page of the app the app just crashes, didn't always use to do this and I can still ...

Casual Listener

Plan Premium Country United Kingdom Device Pixel 3 Operating System Android 9   My Question or Issue When opening the album "The libertines by The Libertines" from the my album page of...

Shoto14

Casual Listener

599 Views

2 replies

0 likes

  • 599 Views
  • 2 replies
  • 0 likes

Volume controls not working properly

PlanPremiumDeviceLG G7 Operating SystemAndroid 8.0 My Question or IssueWhen trying to adjust the volume setting while playing some music in the spotify app, the call volume is changing instead of the music volume. And the steps are not smooth from lo...

Regular

Plan Premium Device LG G7  Operating System Android 8.0   My Question or Issue When trying to adjust the volume setting while playing some music in the spotify app,  the call v...

xoholo

Composer

4437 Views

1 replies

0 likes

volume
  • 4437 Views
  • 1 replies
  • 0 likes

wth new update

Latest app update is either poorly designed or downloaded wrong.I think the new version of the spotify app isn't working correctly. When I go to my library almost none of the artists in my library can be viewed and almost none of the albums are liste...

Newbie

Latest app update is either poorly designed or downloaded  wrong. I think the new version of the spotify app isn't working correctly. When I go to my library almost none of the artists in my li...

426 Views

0 replies

3 likes

  • 426 Views
  • 0 replies
  • 3 likes

One daily mix for 5 days straight

PlanFreeCountryUSADeviceLg Stylo4 Operating SystemAndriod 8.1 My Question or IssueHi there!I am having some problems with the daily mix feature. I listen to my daily mixes more than other playlist on spotify. However for the past five days straight I...

Visitor

Plan Free Country USA Device Lg Stylo4  Operating System Andriod 8.1   My Question or Issue Hi there!I am having some problems with the daily mix feature. I listen to my daily mix...

dstnceswmer

Newbie

652 Views

1 replies

0 likes

  • 652 Views
  • 1 replies
  • 0 likes

Auto-turn off.

PlanPremiumCountryUKDeviceHonor lite 9My Question or IssueHi guys.I have a simple problem that I hope you can't easily help me to solve.I run long distances and when I run I always listen to music with headphones and my phone on my arm. But after app...

Visitor

  Plan Premium Country UK Device Honor lite 9 My Question or Issue Hi guys. I have a simple problem that I hope you can't easily help me to solve. I run long distances and when I run I...

494 Views

0 replies

0 likes

  • 494 Views
  • 0 replies
  • 0 likes

Battery Drain in Note 9

High Battery drain by spotify in my Note 9PlanPremiumCountryIndiaDevice(Samsung Galaxy Note 9)Operating System(Android Pie)

Visitor

High Battery drain by spotify in my Note 9 Plan Premium Country India Device (Samsung Galaxy Note 9) Operating System (Android Pie)  

569 Views

0 replies

1 likes

battery drain
  • 569 Views
  • 0 replies
  • 1 likes

Made for You still not working after 6 days on both phone and laptop

PlanPremiumCountryU.S. DeviceAsus Laptop, Sumsung Galaxy 5Operating SystemAndroid, Windows 10 My Question or Issue The Made for You tab is empty and says "Keep listening to the music you love. Once we know what you listen to...” All other functions s...

Newbie

Plan Premium Country U.S.   Device Asus Laptop, Sumsung Galaxy 5 Operating System Android, Windows 10   My Question or Issue  The Made for You tab is empty and says "Keep li...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Spotify crashes every time after playing specific song

PlanPremiumCountryNorway DeviceGoogle Nexus 6POperating SystemAndroid Oreo My Question or IssueEvery time I play it crashes

Visitor

Plan Premium Country Norway   Device Google Nexus 6P Operating System Android Oreo   My Question or Issue Every time I play it crashes     

Nico

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Getting stuck when using bluetooth in car.

I have a premium plan and I am using a Samsung galaxy S9+ with the latest firmware. I connect to my 2013 Ford Explorer via bluetooth. I have steering wheel controls for volume and skipping. When it first starts streaming everything is fine but after ...

Casual Listener

I have a premium plan and I am using a Samsung galaxy S9+ with the latest firmware.  I connect to my 2013 Ford Explorer via bluetooth.  I have steering wheel controls for volume and skippin...

Maccle

Casual Listener

1771 Views

3 replies

3 likes

  • 1771 Views
  • 3 replies
  • 3 likes

+ liked song issue and saved album

There seems a bug or something that seems very annoying if expected behaviour. I did like the heart icon when in free version for liking songs and albums. Now I've upgraded to premium these are missing. But my issue... If select a song in an album an...

Newbie

There seems a bug or something that seems very annoying if expected behaviour. I did like the heart icon when in free version for liking songs and albums. Now I've upgraded to premium these are missi...

515 Views

0 replies

0 likes

  • 515 Views
  • 0 replies
  • 0 likes