Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30170 Views
  • 60 replies
  • 25 likes
  • 30170 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871439 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871439 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24957 Views
  • 3 replies
  • 0 likes
  • 24957 Views
  • 3 replies
  • 0 likes

Album Pictures in Now Playing won't show on smartphone

Germany/Sony Xperia X/8.0.0/Premium When I'm listening to music on my smartphone, the picture of the album in "Now Playing" won't load. Doesn't matter if I'm on wifi or mobile data. It only loads the pictures rarely. I've tried reinstalling the app a...

  • Visitor
  • Germany/Sony Xperia X/8.0.0/Premium   When I'm listening to music on my smartphone, the picture of the album in "Now Playing" won't load. Doesn't matter if I'm on wifi or mobile data. It only ...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Floating notification always present?

PlanPremiumCountrySwedenDeviceSamsung Note 8Operating SystemAndroid 9 My Question or IssueSince updating to Android 9 there is a floating notification of spotify always on screen It appears when a new song is played, even if I remove the icon, it ret...

  • Visitor
  • Plan Premium Country Sweden Device Samsung Note 8 Operating System Android 9   My Question or Issue Since updating to Android 9 there is a floating notification of spotify always on sc...
  • 362 Views
  • 0 replies
  • 1 likes
  • 362 Views
  • 0 replies
  • 1 likes

Solved!! New player ui android

The new design on the song playing screen in the update released at the end of February is now on ios devices. Android devices come. otherwise, a server-side change. when it does not come.

  • Regular
  • The new design on the song playing screen in the update released at the end of February is now on ios devices. Android devices come. otherwise, a server-side change. when it does not come. 
  • Mantisentil
  • Community Legend
  • 960 Views
  • 4 replies
  • 0 likes
  • 960 Views
  • 4 replies
  • 0 likes

Spotify Layout Messed up

PlanFamily premium CountryCanada DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy Spotify app suddenly changed the way it looks yesterday and it very frustrating. I can't listen to songs by artist or even see my downloaded so...

  • Casual Listener
  •   Plan Family premium  Country Canada  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My Spotify app suddenly changed the way it lo...
  • Sani1
  • Casual Listener
  • 1273 Views
  • 4 replies
  • 7 likes
  • 1273 Views
  • 4 replies
  • 7 likes

Labory design has changed

PlanFamilyPremiumCountry DeviceAndroid My Question or IssueYesterday my Labory design suddenly changed. Now in Labory there are to topics Music and Podcasts. If I click on music there are the points: Playlist, album and artist. I tryed almost everyth...

  • Visitor
  • Plan FamilyPremium Country   Device Android    My Question or Issue Yesterday my Labory design suddenly changed. Now in Labory there are to topics Music and Podcasts. If I clic...
  • Mantisentil
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

How to keep the Spotify notification permanently in the notification screen

PlanPremiumCountry France DeviceSamsung Galaxy S9 Operating SystemAndroid Pie My Question or IssueHow to keep the Spotify notification permanently in the notification screen. Because the homescreen widget requires this to work properly. Thanks

  • Visitor
  • Plan Premium Country  France  Device Samsung Galaxy S9  Operating System Android Pie   My Question or Issue How to keep the Spotify notification permanently in the notif...
  • user-removed
  • Not applicable
  • 992 Views
  • 2 replies
  • 0 likes
  • 992 Views
  • 2 replies
  • 0 likes

Home page not updating

PlanPremiumCountryUKDeviceOnePlus 6TOperating SystemAndroid Pie My Question or IssueMy home page (specifically '''More Like...") will not updateIt has been stuck on Harry Nilsson for months now.I searched for Harry Nilsson once in December to find a ...

  • Music Fan
  • Plan Premium Country UK Device OnePlus 6T Operating System Android Pie   My Question or Issue My home page (specifically '''More Like...") will not update It has been stuck on Harry N...
  • 507 Views
  • 0 replies
  • 1 likes
  • home screen
    more music
  • 507 Views
  • 0 replies
  • 1 likes

Huawei devices equalizer

Monthly PlanPremiumPhilippines Huawei Nova 3i Do huawei devices have a its own spotify equalizer? I've been using a third party application for the equalizer and it usually crashes and I have to relaunch it over and over again. Is there a way to acti...

  • Visitor
  • Monthly Plan Premium Philippines   Huawei Nova 3i   Do huawei devices have a its own spotify equalizer? I've been using a third party application for the equalizer and it usually cras...
  • 1204 Views
  • 0 replies
  • 0 likes
  • 1204 Views
  • 0 replies
  • 0 likes

How do I change the way my Spotify player looks?

Rather than the album art being displayed in a small box above the player keys, it dhoed up covering the entire screen like this (pic attached).

  • Visitor
  • Rather than the album art being displayed in a small box above the player keys, it dhoed up covering the entire screen like this (pic attached).
  • 1753 Views
  • 0 replies
  • 0 likes
  • 1753 Views
  • 0 replies
  • 0 likes

Música importada acelerada en tableta Android

PlanGratisCountryMéxicoDeviceLenovo Tab 2 A7-30Operating SystemAndroid 4.4 KitKat Los archivos de música en mi dispositivo se reproducen a mayor velocidad (casi como un x2) cuando utilizo la función de importar música, el resto de la música suena bie...

  • Visitor
  • Plan Gratis Country México Device Lenovo Tab 2 A7-30 Operating System Android 4.4 KitKat   Los archivos de música en mi dispositivo se reproducen a mayor velocidad (casi como un x2) cua...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

My music keeps stopping and turning down when an ad pops up

PlanPremiumCountry Device Samsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country   Device  Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Playlist Track/Song Quantity Not Displayed

⁷Recently, as of 3/4/19, I noticed that the user interface display on my Spotify mobile app changed for the worst. My playlists no longer indicate how many songs I have in each folder. This is horrible for me as I have OCD and have a ton of playlists...

  • Newbie
  • ⁷Recently, as of 3/4/19, I noticed that the user interface display on my Spotify mobile app changed for the worst. My playlists no longer indicate how many songs I have in each folder. This is horrib...
  • 298 Views
  • 0 replies
  • 1 likes
  • 298 Views
  • 0 replies
  • 1 likes

spotify doesn`t save playlists to sd card on my tablet.

PlanPremiumCountryUSADevice(Amazon Fire 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify has stopped loading my playlists to my SD card.

  • Music Fan
  • Plan Premium Country USA Device (Amazon Fire 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify has stopped loading my playlists to my SD c...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Can't save both songs and an album

PlanPremiumCountryPolandDeviceLG G9Operating SystemAndroid Oreo My Question or IssueI know that the last update changed how saved songs work, but I don't think it works correctly on my phone. Saving an album does not add songs on it to my Favourites ...

  • Casual Listener
  • Plan Premium Country Poland Device LG G9 Operating System Android Oreo   My Question or Issue I know that the last update changed how saved songs work, but I don't think it works ...
  • 249 Views
  • 0 replies
  • 1 likes
  • 249 Views
  • 0 replies
  • 1 likes

Songs and Artist lists missing?!

Hi all Hope someone can help! Since a recent update the 'songs' section has disappeared?? Which is really anmoying as thats where i shuffle nd listen to songs daily. Ive still got artists and albums? Also speaking of artists. Previously when i clicke...

  • Visitor
  • Hi all    Hope someone can help!    Since a recent update the 'songs' section has disappeared?? Which is really anmoying as thats where i shuffle nd listen to songs daily. Ive...
  • watsdamattau
  • Visitor
  • 877 Views
  • 3 replies
  • 8 likes
  • 877 Views
  • 3 replies
  • 8 likes

New UI

PlanPremiumCountryUkDevicePixel3 My Question or IssueWow, this new UI is make me want to cancel awful. Why can I not shuffle through saved songs anymore? Why can I not save songs from album I have saved? When you pay for premium you should be able to...

  • Visitor
  • Plan Premium Country Uk Device Pixel3   My Question or Issue Wow, this new UI is make me want to cancel awful. Why can I not shuffle through saved songs anymore? Why can I not save songs...
  • Rudyon
  • Newbie
  • 258 Views
  • 1 replies
  • 4 likes
  • 258 Views
  • 1 replies
  • 4 likes

Last update: lost all my albums

PlanPremiumCountryFranceDeviceHonor 9My Question or IssueSince the last update, I lost all my albums in my music, I just have something like 5 artist and 5 albums. This is a BIG problem for such an application that I use every day, several hours!

  • Visitor
  •   Plan Premium Country France Device Honor 9 My Question or Issue Since the last update, I lost all my albums in my music, I just have something like 5 artist and 5 albums. This is a BIG...
  • Mantisentil
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

How do I turn off suggested songs on the free Andriod App?

I've been a free Spotify user for YEARS and suddenly Spotify refuses to let me listen to my playlist using the free Android App. It will play one song, then jump to Suggested songs. The only way to get back to my playlist is to log into my computer, ...

  • Casual Listener
  • I've been a free Spotify user for YEARS and suddenly Spotify refuses to let me listen to my playlist using the free Android App. It will play one song, then jump to Suggested songs. The only way to g...
  • Brunelicia
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Spotify radio doesn't exists on mobile app

Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app? PlanPremiumCountryUSDeviceSamsung J7 Star Operating SystemAndroid 8 My Question or Issue

  • Casual Listener
  • Hello, im premium user of spotify and have no radio on mobile app, but have it on a desktop version, where can i find atleast a radio button on mobile app?  Plan Premium Country US Device ...
  • rutoyana
  • Casual Listener
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Chromecast keeps disconnecting on Android

I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select the device from discover devices. When I do get a ...

  • Visitor
  • I have 3 different Google devices, a Chromecast audio, Google home mini, and a Google home hub. When trying to cast Spotify to any of these devices, it won't usually cast the first few times I select...
  • 994 Views
  • 0 replies
  • 5 likes
  • 994 Views
  • 0 replies
  • 5 likes