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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35976 Views
  • 64 replies
  • 25 likes
  • 35976 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874109 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874109 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't play

PremiumCountry Australia DeviceSamsung Galaxy S8Operating System(Android.) My Question or IssueI have a Samsung G S8 and Spotify Premium. If the phone is left idle for a short while Spotify won't play. I either get a rotating circle or the play butto...

  • Music Fan
  •   Premium Country Australia   Device Samsung Galaxy S8 Operating System (Android.)   My Question or Issue I have  a Samsung G S8 and Spotify Premium. If the phone is l...
  • daylef
  • Music Fan
  • 6620 Views
  • 2 replies
  • 0 likes
  • 6620 Views
  • 2 replies
  • 0 likes

Spotify stops playing after each track.

My Question or IssuePlan: FreeCountry: AustraliaDevice: Samsung Galaxy Note 9Operating System: AndroidProblem: Almost after every track music stops playing, requiring me to unlock phone, tap Spotify app and it then continues to play new track. Very a...

  • Casual Listener
  •     My Question or Issue Plan: Free Country: Australia Device: Samsung Galaxy Note 9 Operating System: Android Problem: Almost after every track music stops playing, requiring me to ...
  • SteveBotha
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Offline Listening

PlanPremiumCountryIndiaDeviceSamsung J6+Operating SystemAndroid Oreo My Question or IssueMy playlist gets downloaded everyday twice a day. I don't why. And if I cancel the download I can't use the offline feature and if that's how spotify premium wor...

  • Newbie
  • Plan Premium Country India Device Samsung J6+ Operating System Android Oreo   My Question or Issue My playlist gets downloaded everyday twice a day. I don't why. And if I cancel the do...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Solved!! Songs unavailable [India]

PlanPremiumCountryIndia DeviceAndroid Operating SystemA. Oreo My Question or Issue When will WARNER BROS content be available. So many of my favorite songs are unavailable, spotify ain't fun this way. So many playlists are greyed out.

  • Newbie
  •   Plan Premium Country India   Device Android  Operating System A. Oreo   My Question or Issue   When will WARNER BROS content be available. So many of my favori...
  • Luan
  • Spotify Star
  • 7308 Views
  • 2 replies
  • 11 likes
  • 7308 Views
  • 2 replies
  • 11 likes

Spotify in Android Auto using USB

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating System8.0 My Question or IssueIt worked perfect when I first got my car last month and since then it has stopped. When I am connect to android auto via usb cable, it will not play. It works fla...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy S8 Operating System 8.0   My Question or Issue It worked perfect when I first got my car last month and since then it has stop...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

App crashes when opening specific Album

PlanPremiumCountryUnited KingdomDevicePixel 3Operating SystemAndroid 9 My Question or IssueWhen opening the album "The libertines by The Libertines" from the my album page of the app the app just crashes, didn't always use to do this and I can still ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Pixel 3 Operating System Android 9   My Question or Issue When opening the album "The libertines by The Libertines" from the my album page of...
  • Shoto14
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Bluetooth through my car is cutting in and out.

I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go quiet and resume anywhere from 5 to 25 seconds later...

  • Newbie
  • I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go q...
  • 413 Views
  • 0 replies
  • 1 likes
  • 413 Views
  • 0 replies
  • 1 likes

Saved artists won't load

PlanPremiumCountryUSADeviceLG Tribute HD Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artist, have their albums saved to my library or have them downloaded for offline use. I ...

  • Newbie
  •   Plan Premium Country USA Device LG Tribute HD    Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artis...
  • 526 Views
  • 0 replies
  • 3 likes
  • 526 Views
  • 0 replies
  • 3 likes

Shuffle Play doubles songs in Queue

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or IssueUsing "Shuffle Play" from an artist's profile results in a shuffled playlist featuring doubles of each song. Within the last month, using Spotify has beco...

  • Regular
  • Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 8.0.0   My Question or Issue Using "Shuffle Play" from an artist's profile results in a shuffled playlist f...
  • 395 Views
  • 0 replies
  • 4 likes
  • 395 Views
  • 0 replies
  • 4 likes

Not Working: Sharing songs on Instagram Stories

PlanPremiumCountryTurkeyDeviceSamsung Galaxy J5Operating SystemAndroid 6.0.1Spotify Version: 8.4.96.953Instagram Version: 85.0.0.6.100 My Question or IssueSharing music on my Instagram stories is not an option for me. I have been using Instagram for ...

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy J5 Operating System Android 6.0.1 Spotify Version: 8.4.96.953 Instagram Version: 85.0.0.6.100   My Question or Issue Sharing mu...
  • suchamess
  • Casual Listener
  • 426 Views
  • 1 replies
  • 1 likes
  • 426 Views
  • 1 replies
  • 1 likes

LG V20

PlanPremiumCountryUSADeviceLG V20 AT&TOperating SystemAndroid 8.0 My Question or IssueBefore the Android 8.0 update, my second screen functionality worked flawlessly. Since the update however, it's not worked but for five minutes when I first reinsta...

  • Newbie
  • Plan Premium Country USA Device LG V20 AT&T Operating System Android 8.0   My Question or Issue Before the Android 8.0 update, my second screen functionality worked flawlessly. Sin...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Pfeile in der Benachrichtigungsleiste sind schwarz

PlanPremiumCountryGermanyDeviceMeizu 16Operating SystemAndroid 8.1.0My Question or IssueHallo, ich habe Spotify neu installiert auf meinem Handy und habe festehefestg das in der Benachrichtigungsleiste die Pfeile zum weiterschalten schwarz sind und s...

  • Newbie
  • Plan Premium Country Germany Device Meizu 16 Operating System Android 8.1.0 My Question or Issue Hallo, ich habe Spotify neu installiert auf meinem Handy und habe festehefestg das in der Be...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Spotify crashes every time after playing specific song

PlanPremiumCountryNorway DeviceGoogle Nexus 6POperating SystemAndroid Oreo My Question or IssueEvery time I play it crashes

  • Visitor
  • Plan Premium Country Norway   Device Google Nexus 6P Operating System Android Oreo   My Question or Issue Every time I play it crashes     
  • Nico
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Samsung Active Watch Support installation

PlanPremiumCountryMexicoDeviceSamsung Active WatchOperating SystemAndroid - SamsungWearable My Question or IssueI just bought the new SamsugnActive Watch which as far as I understand it was compatible with spotify, however Its not yet compatible to d...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Active Watch Operating System Android - SamsungWearable   My Question or Issue I just bought the new SamsugnActive Watch which as far as I un...
  • Nico
  • Community Legend
  • 838 Views
  • 1 replies
  • 1 likes
  • active
    Active Watch
    Samsung
  • 838 Views
  • 1 replies
  • 1 likes

Impossible to listen to audio books when using Android Auto

PlanPremiumCountryGermany DeviceSamsung Galaxy S9+ & Skoda Fabia (Built end of 2018)Operating SystemAndroid Pie My Question or IssueWell, it's not technically impossible to play audio books via Android Auto, but listening to them really sucks. In an ...

  • Music Fan
  • Plan Premium Country Germany   Device Samsung Galaxy S9+ & Skoda Fabia (Built end of 2018) Operating System Android Pie   My Question or Issue Well, it's not technically...
  • 664 Views
  • 0 replies
  • 0 likes
  • 664 Views
  • 0 replies
  • 0 likes

Notifications between songs

PremiumBrazil DeviceMoto ZOperating SystemAndroid Oreo My Question or Issue Hi, So, I'm having a problem with my android app. Every time a song changes I get a new notification/ring. It doesn't look like a big deal, but it really annoys me. Especiall...

  • Regular
  • Premium Brazil   Device Moto Z Operating System Android Oreo   My Question or Issue   Hi,   So, I'm having a problem with my android app. Every time a song change...
  • Bittencourt
  • Spotify Star
  • 1402 Views
  • 4 replies
  • 0 likes
  • Ring
    Transitions
  • 1402 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't see green arrow

I been struggling for months with this issue n I asked for help to help centrer on twitter n I didnt got a solution! I cant see the green arrow anymore. When I go to an artits album I cant see if I already downloaded that song. Idk if this happened o...

  • Regular
  • I been struggling for months with this issue n I asked for help to help centrer on twitter n I didnt got a solution! I cant see the green arrow anymore. When I go to an artits album I cant see if I a...
  • Peter
  • Spotify Legend
  • 1518 Views
  • 5 replies
  • 0 likes
  • 1518 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlists made on desktop version not updating to mobile app

PlanPremiumCountry USADeviceSamsung S7Operating SystemAndroid 8.0.0 My Question or IssuePlaylists made on desktop version not updating to mobile app. Reinstalling and loginning back in fixed it once, but not second time. Tried changing my password an...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung S7 Operating System Android 8.0.0   My Question or Issue Playlists made on desktop version not updating to mobile app.  Reinstalling ...
  • Peter
  • Spotify Legend
  • 1102 Views
  • 3 replies
  • 0 likes
  • 1102 Views
  • 3 replies
  • 0 likes

Sound cuts off after 1sec when playing any song

PlanPremium DeviceXiaomi Mi Mix (lithium) Operating SystemAndroid 8.1 My Question or IssueI am using Spotify on my PC (Windows 10) and my phone (details as shown above). For about a month, I've been experiencing issues with sound on my phone. Every t...

  • Newbie
  • Plan Premium   Device Xiaomi Mi Mix (lithium)    Operating System Android 8.1   My Question or Issue I am using Spotify on my PC (Windows 10) and my phone (details as sh...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Superuser Contribution Trotz neustem Update keine Designänderung

PlanPremiumCountryGermanyDeviceOnePlus 6tOperating SystemAndroid 9 My Question or IssueHallo,wie im angehängten Screenshot zu sehen, wurden in Spotify ja Designänderungen im Bereich des aktuell abgespielten Tracks vorgenommen. Diese Änderungen sind a...

  • Casual Listener
  • Plan Premium Country Germany Device OnePlus 6t Operating System Android 9   My Question or Issue Hallo, wie im angehängten Screenshot zu sehen, wurden in Spotify ja Designänderungen i...
  • Peter
  • Spotify Legend
  • 588 Views
  • 5 replies
  • 0 likes
  • 588 Views
  • 5 replies
  • 0 likes