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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Local Songs appear on playlist, greyed out, can be played but not in a song queue

As the title says, I can play them individualy but when I play a whole playlist it just skips them, and only 2, because I have other local songs on that playlist and those are played with no problem in the queue

  • Newbie
  • As the title says, I can play them individualy but when I play a whole playlist it just skips them, and only 2, because I have other local songs on that playlist and those are played with no problem ...
  • 313 Views
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  • 1 likes
  • 313 Views
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  • 1 likes

Block A Song From Radio

I blocked a song from the radio using the block icon. I got a message saying, the song wont be played again. But still the same song was played.

  • Newbie
  • I blocked a song from the radio using the block icon. I got a message saying, the song wont be played again. But still the same song was played.
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  • 255 Views
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Solved!! cant see albums for artist iam follow

PlanPremiumCountrymexicoDeviceRedmi S2Operating System(Windows 10) My Question or Issuehello, anyone know why i cant see the album list of the artist i follow?before i did no have this problem

  • Casual Listener
  •   Plan Premium Country mexico Device Redmi S2 Operating System (Windows 10)   My Question or Issue hello, anyone know why i cant see the album list of the artist i follow? befor...
  • Jᴀᴄᴋ
  • Roadie
  • 565 Views
  • 3 replies
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  • 565 Views
  • 3 replies
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after every SO update i loose the songs i have downloaded

PlanPremiumDeviceSamsung galaxy S9Operating Systemandroid 9My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that th...

  • Regular
  • Plan Premium Device Samsung galaxy S9 Operating System android 9 My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloa...
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  • 280 Views
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Echo Connectivity Issues with Playlist

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s10eOperating SystemAndroid Pie My Question or IssueWhen I click shuffle playlist on the Spotify playlist Chill Lofi Study Beats, then try to connect to my Amazon Echo Dot, which is connected to a B...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy s10e Operating System Android Pie   My Question or Issue When I click shuffle playlist on the Spotify playlist Chill Lofi Study...
  • 441 Views
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  • bug
    Echo
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Cannot group rooms from Spotify

Gooday!I'm not sure if this is a Sonos or Spotify issue but here is my problem:I have four Sonos speaker set up on same wifi, I can stream music to all of them from Spotify with no problem. In the past couple of days, I noticed that I could not group...

  • Casual Listener
  • Gooday! I'm not sure if this is a Sonos or Spotify issue but here is my problem: I have four Sonos speaker set up on same wifi, I can stream music to all of them from Spotify with no problem. I...
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  • 1212 Views
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  • 1 likes

Extremely low bluetooth volume on Huawei P10 pro

Hey there.I have a problem where the volume is extremely low when hearing Spotify over my Bluetooth speakers when they are connected to my phone (Huawei P10 pro). (Speaker model is Edifier S350DB) Both my Huawei and speakers are at max. To put in con...

  • Newbie
  • Hey there. I have a problem where the volume is extremely low when hearing Spotify over my Bluetooth speakers when they are connected to my phone (Huawei P10 pro). (Speaker model is Edifier S350DB) ...
  • 983 Views
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"Liking" on android (heart)

PlanPremiumDevicePC/AndroidOperating SystemAndroid 9.0/Windows 10My Question or IssueThe android app changed and now the thumbs turned into a heart. All the songs I have liked on PC or the previous android app no longer affects the radio station. On ...

  • Regular
  •   Plan Premium Device PC/Android Operating System Android 9.0/Windows 10 My Question or Issue The android app changed and now the thumbs turned into a heart. All the songs I have liked o...
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  • 286 Views
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Hebrew interface

PlanPremiumCountryIsraelDeviceSamsung Galaxy Operating SystemAndroid The My Question or Issuethe interface of the application turned to be in Hebrew. There is no way to change it. My cell phone is set up in Russian, English would be nice as well.

  • Newbie
  • Plan Premium Country Israel Device Samsung Galaxy  Operating System Android   The My Question or Issue the interface of the application turned to be in Hebrew. There is no way to ...
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  • 277 Views
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Spotify app for chromebook

I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing has worked.

  • Newbie
  • I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing ...
  • FdV
  • Casual Listener
  • 3088 Views
  • 8 replies
  • 2 likes
  • Android
  • 3088 Views
  • 8 replies
  • 2 likes

Own songs show as greyed out

I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can't play them. On my iPhone and iPad the songs don't ...

  • Newbie
  • I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can'...
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Repeat option

NoPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • NoPlan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
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Widget problems

Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the beginning. Not where it left off. It's a MAJOR ordeal t...

  • Music Fan
  • Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the begi...
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  • 548 Views
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Jvc kd-r881bt cant control spotify on oneplus 6 android 9

DeviceOnePlus 6CountryAustraliaDeviceOnePlus 6Operating SystemAndroid 9 Pie My Question or IssueI have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus 6, i cannot control spotify. How do i fix this???

  • Newbie
  • Device OnePlus 6 Country Australia Device OnePlus 6 Operating System Android 9 Pie   My Question or Issue I have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus ...
  • 311 Views
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  • 311 Views
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Mobile Local Files - Skipping Song Early

Several songs on my mobile phone which are local files from my desktop end mid way through the song. These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have had no luck.PlanPremiumCountryNew Zealand DeviceSamsung J5

  • Newbie
  • Several songs on my mobile phone which are local files from my desktop end mid way through the song.  These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have ha...
  • 325 Views
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  • 325 Views
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When I edit a Local Filea song, my iPhone keeps the same length of the original

PlanPremiumCountryUKDevicePC, iPhoneOperating SystemWin 10, iOS 12.2 My Question or IssueI usually edit my local files songs, but each time I do and try downloading them on my iPhone, the length is still the same as the original? So e.g. one songs tr...

  • Newbie
  • Plan Premium Country UK Device PC, iPhone Operating System Win 10, iOS 12.2   My Question or Issue I usually edit my local files songs, but each time I do and try downloading them on m...
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  • 340 Views
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Autoplay does not work

PlanPremiumCountryCanadaDeviceOneplus 5T and Web player on Google ChromeOperating SystemAndroid 9.0.2 and Windows 10 My Question or IssueThe autoplay feature in the app does not seem to work. I tried,- enabling/disabling the autoplay option in settin...

  • Newbie
  •   Plan Premium Country Canada Device Oneplus 5T and Web player on Google Chrome Operating System Android 9.0.2 and Windows 10   My Question or Issue The autoplay feature in the a...
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  • 647 Views
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New Android update

PlanPremiumCountryCanadaDeviceSamsung A8Operating SystemPie 9.0 My Question or IssueAfter the new android update I did today, the media controls for spotify will not work on the lock screen. I have searched for a fix, but everthing i've tried has not...

  • Newbie
  • Plan Premium Country Canada Device Samsung A8 Operating System Pie 9.0   My Question or Issue After the new android update I did today, the media controls for spotify will not work on ...
  • 378 Views
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  • 378 Views
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Your Library has disappeared from my Windows desktop

PlanFamily PremiumCountryUSADeviceDell Inspiron 15Operating SystemWindows 10 My Question or IssueMy library is on my iPhone, but it has disappeared from the menu on my Windows desktop. The Your Library option is gone from the menu. How do iget Your L...

  • Newbie
  •   Plan Family Premium Country USA Device Dell Inspiron 15 Operating System Windows 10   My Question or Issue My library is on my iPhone, but it has disappeared from the menu on m...
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  • 228 Views
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Android and my car

Family Plan/USA/Samsung Galaxy 10/ Android My Question or Issue:I have been listening to spotify just fine woth my new phone and my car. The other day I got out of my car with phone in hand for 2 minutes (have no idea if i pressed anything), got back...

  • Newbie
  • Family Plan/USA/Samsung Galaxy 10/ Android   My Question or Issue: I have been listening to spotify just fine woth my new phone and my car. The other day I got out of my car with phone in han...
  • 273 Views
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  • 273 Views
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