Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I used to be an iPhone user, and I have a Premium Spotify account. I listen to a Commute playlist on repeat during my commute, and while at work I listen to whatever on my computer. When it was time to go home, I hit the media button in my car, and S...
I used to be an iPhone user, and I have a Premium Spotify account. I listen to a Commute playlist on repeat during my commute, and while at work I listen to whatever on my computer. When it was time ...
409 Views
0 replies
0 likes
PlanPremiumDeviceOnePlus 3TOperating SystemAndroid Oreo (8.0)My Question or Issue Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missing, but those were available previously even when I'm offline since I have do...
Plan Premium Device OnePlus 3T Operating System Android Oreo (8.0) My Question or Issue Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missi...
Spotify Star
823 Views
1 replies
0 likes
PlanPremiumCountryIrelandDeviceSamsung Galaxy 9Operating SystemAndroid Oreo It started with the most recent update. When in car mode and outside of it. In car mode, when the phone auto locks the music stops and I can no longer control my phone using ...
Plan Premium Country Ireland Device Samsung Galaxy 9 Operating System Android Oreo It started with the most recent update. When in car mode and outside of it. In car mode, when t...
Community Legend
1904 Views
3 replies
1 likes
PlanPremiumCountryItalyDeviceSamsung Galaxy S9+Operating SystemAndroid 9 w/ One UI 1.0 My Question or IssueFor a few days now, Spotify keeps randomly stopping music in various different ways:1. Spotify playing in background > Lock device > Spotify st...
Plan Premium Country Italy Device Samsung Galaxy S9+ Operating System Android 9 w/ One UI 1.0 My Question or Issue For a few days now, Spotify keeps randomly stopping music in variou...
Visitor
37751 Views
16 replies
22 likes
Hello. I've recently started using Spotify Premium but I've noticed A Weird Problem where the some songs I choose doesn't even play. When I try to play it on my pc it says something about "Verifying this track on my phone" Some notes: none of the mus...
Hello. I've recently started using Spotify Premium but I've noticed A Weird Problem where the some songs I choose doesn't even play. When I try to play it on my pc it says something about "Verifying ...
Spotify Star
1232 Views
5 replies
0 likes
Premium - Samsung Galaxy S8There are a lot of features available on the iOS version of Spotify that I feel would benefit android users as well. For example, iOS users can swipe to add a song to their queue, and they can modify the order of songs in t...
Premium - Samsung Galaxy S8 There are a lot of features available on the iOS version of Spotify that I feel would benefit android users as well. For example, iOS users can swipe to add a song to the...
Spotify Star
510 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid Version 8.0.0Spotify App Version 8.4.97.807 My Question or IssueI own a Subaru Impreza '15 and have connected my device to my car using bluetooth. The Metadata from Spotify will show ...
Plan Premium Country USA Device Samsung Galaxy 8 Operating System Android Version 8.0.0 Spotify App Version 8.4.97.807 My Question or Issue I own a Subaru Impreza '15 and have conne...
Casual Listener
2379 Views
3 replies
5 likes
Hi,I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I can play each one of them, then do Shazam and connect Shazam...
Hi, I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I...
Casual Listener
613 Views
2 replies
0 likes
PlanPremiumCountryCosta rica DeviceHuawei P10Operating System8.0 My Question or IssueHello I cant find the spotify app on the Galaxy store active watch
Plan Premium Country Costa rica Device Huawei P10 Operating System 8.0 My Question or Issue Hello I cant find the spotify app on the Galaxy store ...
Community Legend
332 Views
1 replies
0 likes
PlanPremium with Hulu for studentsCountryUnited StatesDeviceSamsung Galaxy s7Operating SystemAndroid version 8.0.0 My Question or IssueHi all. I've been having this issue for the last couple months and it's really annoying. Basically, whatever I'm li...
Plan Premium with Hulu for students Country United States Device Samsung Galaxy s7 Operating System Android version 8.0.0 My Question or Issue Hi all. I've been having this issue for...
378 Views
0 replies
0 likes
PlanPremium CountryUnited States DeviceSamsung Galaxy s8 plus Operating SystemAndroid Oreo (8.0.0) My Question or IssueWhen I am using car mode, I select the song I want to listen to then lock my phone. When I unlock the phone, without touching the s...
Plan Premium Country United States Device Samsung Galaxy s8 plus Operating System Android Oreo (8.0.0) My Question or Issue When I am using car mode, I s...
1118 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceMoto Z2 PlayOperating SystemAndroid 8.0, February patch My Question or IssueFor the last two versions, Spotify refuses to remember downloaded playlists. Songs synced from PC are shown as downloaded, but trying to play t...
Plan Premium Country Germany Device Moto Z2 Play Operating System Android 8.0, February patch My Question or Issue For the last two versions, Spotify refuses to remember downloaded p...
Spotify Star
557 Views
3 replies
0 likes
PlanPremiumDeviceOneplus one 64gb My Question or IssueI have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, but when k look in my phones setting spotify takes 22gb of space. What i...
Plan Premium Device Oneplus one 64gb My Question or Issue I have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, bu...
433 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroidVersion: 8.4.97.807My Question or IssueAlbum cover art isn't loading with listening window, downloading new songs can range from slow to basically unresponsive, and loading for pl...
Plan Premium Country United States Device LG K20 Plus Operating System Android Version: 8.4.97.807 My Question or Issue Album cover art isn't loading with listening window, downlo...
Not applicable
377 Views
1 replies
0 likes
PlanPremium for FamilyCountryUnited StatesDeviceGoogle Pixel 2Operating SystemAndroid Q My Question or IssueThis post is in regards to a small bug I encountered while using Spotify with my Google Pixel 2 on the Android Q Beta. I've chosen to submit t...
Plan Premium for Family Country United States Device Google Pixel 2 Operating System Android Q My Question or Issue This post is in regards to a small bug I encountered while using S...
Newbie
922 Views
1 replies
1 likes
PlanPremiumCountryGermany DeviceLG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system Operating SystemAndroid 8.0.0, Windows 10 Pro My Question or Issue I have problem with the app over all androids devices at my home network. My wifi is i...
Plan Premium Country Germany Device LG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system Operating System Android 8.0.0, Windows 10 Pro My Question or Issue &...
429 Views
0 replies
0 likes
I gave tried everything but I can't see any shuffle button in now playing songs.I even reinstalled the app.Please help!
I gave tried everything but I can't see any shuffle button in now playing songs. I even reinstalled the app. Please help!
Community Legend
2537 Views
1 replies
0 likes
PlanPremiumCountryLuxembourgDeviceSamsung Galaxy A6+Operating SystemAndroid Oreo My Question or IssueI have a problem in my Spotify app.When I want to listen to a saved album, for example Trench by Twenty One Pilots, I have to scroll through 100 Albu...
Plan Premium Country Luxembourg Device Samsung Galaxy A6+ Operating System Android Oreo My Question or Issue I have a problem in my Spotify app. When I want to listen to a save...
319 Views
0 replies
0 likes
PlanPremiumCountryIndia DeviceLGV20Operating SystemAndroid Oreo My Question or IssueThanks for launching in india finally.. I am a spotify India premium user... Unfortunately I don't see or able to play any songs of my fav artists like - Coldplay, Li...
Plan Premium Country India Device LGV20 Operating System Android Oreo My Question or Issue Thanks for launching in india finally.. I am a spotify India premium user... U...
Composer
436 Views
1 replies
0 likes
PlanPremiumCountryUK Device(Samsung Galaxy 9)Operating System(Android Oreo, ) Steps to replicate1. Log in to Android App2. Click Your Library3. Click Songs4. Pull down to activate Search Filter5. Type in search term6. Play a song from filtered result...
Plan Premium Country UK Device (Samsung Galaxy 9) Operating System (Android Oreo, ) Steps to replicate 1. Log in to Android App 2. Click Your Library 3. Click ...
484 Views
0 replies
0 likes
