Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Not applicable
386326 Views
544 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
304 Views
0 replies
0 likes
Lately when I'm using Spotify Connect to play music on my Xbox One the song names are all wrong. For example my phone will say it's playing song x, the Xbox will show song y, but the song actually playing is song z. It's a longer playlist and it seem...
Lately when I'm using Spotify Connect to play music on my Xbox One the song names are all wrong. For example my phone will say it's playing song x, the Xbox will show song y, but the song actua...
Spotify Legend
909 Views
1 replies
0 likes
PlanPremiumCountryBrasilDeviceMOTO G6Operating SystemAndroid Pie My Question or IssueEstou tendo um problema com meu spotify ao tentor abri-lo, eu formatei o celular e logo após baixei o app do spotify na play store e abriu normalmente, no dia seguin...
Plan Premium Country Brasil Device MOTO G6 Operating System Android Pie My Question or Issue Estou tendo um problema com meu spotify ao tentor abri-lo, eu formatei o celular e logo a...
Roadie
602 Views
3 replies
0 likes
I don't know when it started, but it's gotta be since a recent update. Every time i close my screen to put my cell in my pocket, spotify stops. I have to press resume every time, then it stops again. It even stops and put the song at it's beginning a...
I don't know when it started, but it's gotta be since a recent update. Every time i close my screen to put my cell in my pocket, spotify stops. I have to press resume every time, then it stops again....
Not applicable
960 Views
1 replies
2 likes
Alright so I've been looking through old posts, but I'm still having a serious issue with repeating a song on Spotify, both my Galaxy S10e and my MacBook Air. I've tried it all- clicking the repeat button once, and then twice so it has the little num...
Alright so I've been looking through old posts, but I'm still having a serious issue with repeating a song on Spotify, both my Galaxy S10e and my MacBook Air. I've tried it all- clicking the...
Spotify Legend
1011 Views
1 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy S10+Operating SystemAndroid Oreo, My Question or IssueHello!Recently i bough a new phone and one of the reasons was because of this issue. Let's say i'm listening to a song i like. I love repeating songs i...
Plan Premium Country Sweden Device Samsung Galaxy S10+ Operating System Android Oreo, My Question or Issue Hello! Recently i bough a new phone and one of the reasons was becaus...
Newbie
2146 Views
2 replies
2 likes
This is a test!
This is a test! 🙂
Not applicable
868 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSony Xperia XZ PremiumOperating SystemAndroid 9 My Question or IssueI am unable to play any podcasts on my phone.
Plan Premium Country UK Device Sony Xperia XZ Premium Operating System Android 9 My Question or Issue I am unable to play any podcasts on my phone.
Not applicable
1637 Views
3 replies
0 likes
I've only seen this icon in the album 'Heathers:The Musical'. But seriously what does it mean?
I've only seen this icon in the album 'Heathers:The Musical'. But seriously what does it mean?
Spotify Star
1112 Views
2 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Issue I am having faulty, not quite choppy playback issues. I listen to a song and while I do, the music faces a few milliseconds of a kind of pause. The player do...
Plan Premium Country United States Device Samsung Galaxy Note 8 Operating System Android 9 My Issue I am having faulty, not quite choppy playback issues. I listen to ...
738 Views
0 replies
0 likes
PlanPremiumCountrySpainDeviceS8Operating SystemAndroid My Question or IssueHi everyone,Every time that I turn on my mobile phone all my songs start downloading again, I always saved them in my SD card. Maybe the problem is that my SD is not working w...
Plan Premium Country Spain Device S8 Operating System Android My Question or Issue Hi everyone, Every time that I turn on my mobile phone all my songs start downloading agai...
Casual Listener
1567 Views
5 replies
0 likes
I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing phase? It was rolled out months ago. As a survivor...
I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing...
802 Views
0 replies
0 likes
Hi Community, So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable and I have to redownload them to my phone each time, does anyo...
Hi Community, So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable an...
663 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helPlanPremiumDeviceSamsung Galaxy 8 They seriously aren't even videos, just awkward little loops that make me really not want to play ce...
None of the below information is required. However, the more you provide the easier it will be for us to try and hel Plan Premium Device Samsung Galaxy 8 They seriously aren't even video...
616 Views
0 replies
0 likes
PlanPremiumCountryCanada DeviceSamsung A8Operating SystemAndroid Pie My Question or IssueListen up, Spotify - if there is a 'feature' in your app that a huge percentage of your community complains about, then that 'feature' should be OPTIONAL. I want...
Plan Premium Country Canada Device Samsung A8 Operating System Android Pie My Question or Issue Listen up, Spotify - if there is a 'feature' in your app that a huge percentag...
Casual Listener
1511 Views
3 replies
3 likes
PlanPremiumCountryIndiaDeviceRedmi Note 5 ProOperating SystemAndroid OreoMy Question or IssueI recently have subscribed for a free premium trial for a month. I've been using Spotify for more than a couple months, yet I can't figure out how to enable ...
Plan Premium Country India Device Redmi Note 5 Pro Operating System Android Oreo My Question or Issue I recently have subscribed for a free premium trial for a month. I've been using Spotify...
Casual Listener
1400 Views
2 replies
0 likes
This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver option, optimize and battery saver is turned off for sp...
This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver opti...
Spotify Legend
862 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceSamsung Galaxy S5)Operating System(Android) My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the three Icons on the bottom. But I can't do any things. And if I try to click o...
Plan Premium Country Austria Device Samsung Galaxy S5) Operating System (Android) My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the thr...
Spotify Legend
1133 Views
5 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S8, S10 - latest OS. My Question or IssueAs of the latest update the app has become unusable. It's slow to load, music playback cuts out, when opening menus it'll time out and say "please go online". This started on ...
Plan Premium Country UK Device Samsung S8, S10 - latest OS. My Question or Issue As of the latest update the app has become unusable. It's slow to load, music playback cuts out, ...
Spotify Legend
1142 Views
1 replies
2 likes
PlanPremiumCountryCanadaDeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueHaving a few issues. At random times the app will announce the music has stopped because the account is being used elsewhere. At times this has been true - I've bee...
Plan Premium Country Canada Device Galaxy S9+ Operating System Android 9 My Question or Issue Having a few issues. At random times the app will announce the music has stopped because...
Casual Listener
1133 Views
2 replies
0 likes
