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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111382 Views

26 replies

3 likes

  • 111382 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224020 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224020 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581289 Views

79 replies

3 likes

  • 581289 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478560 Views

577 replies

40 likes

Account
Free
  • 478560 Views
  • 577 replies
  • 40 likes

I paid on May 23, 2019 my Premium Spotify and I don't have it

PlanPremiumCountryUSADeviceSamsung J6Operating SystemAndroid My Question or IssueI got charged, on May 23, 2019, $9.99 for my monthly Spotify Premium and now my profile wants me to pay again offering me the 3 months for $.99 offer while it took off m...

Newbie

Plan Premium Country USA Device Samsung J6 Operating System Android    My Question or Issue I got charged, on May 23, 2019, $9.99 for my monthly Spotify Premium and now my profile...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Play FOLDER on android

PlanPremiumCountryFrance DeviceOnePlus 5 last update on PlayStore Operating SystemAndroid 9.0 My Question or IssueHello, how to Play FOLDER playlist (as on the desktop application) ?thank you

Newbie

Plan Premium Country France   Device OnePlus 5 last update on PlayStore  Operating System Android 9.0   My Question or Issue Hello, how to Play FOLDER playlist (as on the de...

737 Views

0 replies

0 likes

Android
folder
folders
Oneplus
Spotify Premium
Windows
  • 737 Views
  • 0 replies
  • 0 likes

Repeat one song volume on android app

I'm a premium Android user in the US with app on a Google phone and a Samsung tablet. In a recent update, the "repeat one song" button on playlists disappeared. The normal button that toggled from "no repeat" to "repeat playlist" to "repeat song" no ...

Newbie

I'm a premium Android user in the US with app on a Google phone and a Samsung tablet.  In a recent update, the "repeat one song" button on playlists disappeared.  The normal button that tog...

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
  • 0 likes

Superuser Contribution Connection failure

PlanPremiumCountryItalyDeviceBalckBerry MotionOperating System(iOS 10, Android Oreo, Windows 10,etc.)Android 8.1.0My Question or IssueI got severe problems on Spotify connection with my smartphone: after starting a session and listening some songs, m...

Casual Listener

Plan Premium Country Italy Device BalckBerry Motion Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 8.1.0 My Question or Issue I got severe problems on Spotify connect...

Guido

Spotify Legend

703 Views

1 replies

0 likes

  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adroid Interface Different on Family Member's Phone

My husband and I both have Samsung Galaxy S9 phones with the Spotify app. The spotify interface on his phone works very different from mine. When you tap the "library" button on his phone, he is unable to sort by artist, song, etc. See pictures below...

Newbie

My husband and I both have Samsung Galaxy S9 phones with the Spotify app. The spotify interface on his phone works very different from mine. When you tap the "library" button on his phone, he is unab...

Guido

Spotify Legend

566 Views

1 replies

1 likes

  • 566 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unwanted pair with PS4

PlanFreeCountryFinland, EUDeviceHuawei P20 LiteOperating SystemAndroid 8.x My Question or IssueWriting this on behalf of my friend who's having very wierd issue.Friend just moved to new apartment which has no wifi and she doesn't keep wifi on 'cos no...

Newbie

Plan Free Country Finland, EU Device Huawei P20 Lite Operating System Android 8.x   My Question or Issue Writing this on behalf of my friend who's having very wierd issue. Friend just...

Guido

Spotify Legend

1371 Views

1 replies

0 likes

  • 1371 Views
  • 1 replies
  • 0 likes

Can you convert music from youtube. I have a Samsung Galaxy A3. Thanks.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

790 Views

3 replies

0 likes

  • 790 Views
  • 3 replies
  • 0 likes

You tube

Can you download music from youtube to Spotify? And if so how? I have a Sumsung Galaxy A3.

Regular

Can you download music from youtube to Spotify? And if so how? I have a Sumsung Galaxy A3.

Jᴀᴄᴋ

Roadie

713 Views

1 replies

0 likes

  • 713 Views
  • 1 replies
  • 0 likes

Spotify automatically switches to my phone when heaphones plugged in

PlanPremiumCountryUSADeviceSamsung Galaxy 10+ My Question or IssueI play Spotify all day on my computer. I can switch devices from my computer to my phone or to my bluetooth speaker if I choose. Sometimes I watch youtube videos on my phone and plug h...

Newbie

Plan Premium Country USA Device Samsung Galaxy 10+   My Question or Issue I play Spotify all day on my computer. I can switch devices from my computer to my phone or to my bluetooth spea...

855 Views

0 replies

5 likes

  • 855 Views
  • 0 replies
  • 5 likes

Superuser Contribution Offline music disappears / cache repeatedly orphaned.

There's an issue (bug) with offline sync in the current public build of Spotify on Google Play. I've seen several users on r/Spotify are having the same symptoms; • Offline cache disappears • '0% / waiting for WiFi' appears on all previously download...

Newbie

There's an issue (bug) with offline sync in the current public build of  Spotify on Google Play. I've seen several users on r/Spotify are having the same symptoms; • Offline cache disappears • '...

Guido

Spotify Legend

864 Views

1 replies

0 likes

  • 864 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update 8.5.9.53: Play an album in one click / Erase queue

Hi, Since the latest update, when I click on the first song of an album, it doesn't just play the album, it adds that song to the top of the queue. How can I simply play an album by a single tap? And also have music stop when the album ends? Thanks!

Newbie

Hi,   Since the latest update, when I click on the first song of an album, it doesn't just play the album, it adds that song to the top of the queue. How can I simply play an album by a single...

Guido

Spotify Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

App doesn't show Instagram story share button

PlanFreeCountryIndiaDeviceOneplus 6TOperating SystemAndorid P My Question or IssueMy spotify app doesn't show instagram stories option in share button of songs. I cannot able to share songs on Instagram stories. Please help.

Newbie

Plan Free Country India Device Oneplus 6T Operating System Andorid P   My Question or Issue My spotify app doesn't show instagram stories option in share button of songs. I cannot able...

604 Views

0 replies

0 likes

  • 604 Views
  • 0 replies
  • 0 likes

No Block-Artist Feature

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid PieMy Question or IssueI don't have a block artist feature. Why? What can I do to make it appear?I like to hear the actual charts but these German Hip Hop artists make me mad...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android Pie My Question or Issue I don't have a block artist feature. Why? What can I do to make it appear? I lik...

576 Views

0 replies

1 likes

artists
Block
  • 576 Views
  • 0 replies
  • 1 likes

Lock screen issues with Samsung Galaxy S8 when using Spotify

PlanPremiumCountry DeviceSamsung Galaxy S8Operating SystemAndroid 9.0 Pie My Question or Issue I've recently noticed my S8 has issues with Spotify despite performing a clean install and updating my phone then performing another clean install.I can no...

Visitor

  Plan Premium Country   Device Samsung Galaxy S8 Operating System Android 9.0 Pie   My Question or Issue   I've recently noticed my S8 has issues with Spotify despite...

787 Views

0 replies

0 likes

  • 787 Views
  • 0 replies
  • 0 likes

Downloaded podcasts won't start

Australia Samsung galaxy S5 I have a premium account but for some reason things I have downloaded won't play offline. What happens is I press play and the episode comes up however it doesn't start. I have uninstalled and reintalled ot numerous times ...

Visitor

Australia Samsung galaxy S5 I have a premium account but for some reason things I have downloaded won't play offline. What happens is I press play and the episode comes up however it doesn't start. I...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes

No album art (cover) on spotify v1.2.5.3 on android

PlanFree Operating SystemAndroid Gingerbread My Question or IssueIa currently using spotify v1.2.5.3, this is the highest version that can be installed on android 2.3.7 (gingerbread). Previously, album art show without any problem, but starting 2 mon...

Newbie

Plan Free   Operating System Android Gingerbread   My Question or Issue Ia currently using spotify v1.2.5.3, this is the highest version that can be installed on android 2.3.7 (ginge...

511 Views

0 replies

0 likes

Android
gingerbread
  • 511 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution If I copy my downloaded songs to a new MicroSD card, do I need to download everything again?

DeviceHuawei Mate 20 LiteOperating System(Android 8.1.0 Hey everyone! I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs.But my question is: Do i need to download my downloaded songs again if I copy my files to my new Mi...

Newbie

    Device Huawei Mate 20 Lite Operating System (Android 8.1.0   Hey everyone!   I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs. But my...

Guido

Spotify Legend

712 Views

1 replies

0 likes

microSD
  • 712 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many songs has a playlist

PlanPremium familiarCountryEspañaDeviceHuawei P20 proOperating SystemAndroid Oreo My Question or IssueHow can I know how many songs does a playlist have? I used to see it under the name of the playlist. After last actualization, it's no more availabl...

Casual Listener

  Plan Premium familiar Country España Device Huawei P20 pro Operating System Android Oreo   My Question or Issue How can I know how many songs does a playlist have? I used ...

Guido

Spotify Legend

2576 Views

2 replies

0 likes

  • 2576 Views
  • 2 replies
  • 0 likes

Superuser Contribution Layout issue

I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one. Is this supposed to happen? Now my artist listing...

Casual Listener

I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one...

Guido

Spotify Legend

989 Views

5 replies

0 likes

  • 989 Views
  • 5 replies
  • 0 likes

Superuser Contribution Issues logging in on phone

PlanPremiumCountry DeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant seem to log in on the app on my phone. I get the log in page open and click sign in but then it pops up that im not online and to connec...

Newbie

Plan Premium Country   Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cant seem to log in on the app on my phone. I get the l...

Guido

Spotify Legend

538 Views

1 replies

1 likes

  • 538 Views
  • 1 replies
  • 1 likes