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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374828 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7489 Views

0 replies

7 likes

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Superuser Contribution Cannot play podcasts

PlanPremiumCountryUKDeviceSony Xperia XZ PremiumOperating SystemAndroid 9 My Question or IssueI am unable to play any podcasts on my phone.

Regular

Plan Premium Country UK Device Sony Xperia XZ Premium Operating System Android 9   My Question or Issue I am unable to play any podcasts on my phone.  

user-removed

Not applicable

1615 Views

3 replies

0 likes

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What does this icon mean??

I've only seen this icon in the album 'Heathers:The Musical'. But seriously what does it mean?

Newbie

I've only seen this icon in the album 'Heathers:The Musical'. But seriously what does it mean?

Bittencourt

Spotify Star

1086 Views

2 replies

0 likes

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Playback Issues - Note 8/Android 9

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 8Operating SystemAndroid 9 My Issue I am having faulty, not quite choppy playback issues. I listen to a song and while I do, the music faces a few milliseconds of a kind of pause. The player do...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy Note 8 Operating System Android 9     My Issue   I am having faulty, not quite choppy playback issues. I listen to ...

733 Views

0 replies

0 likes

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Solved!!Superuser Contribution Why my downladed songs disappeared every time I turn on my mobile?

PlanPremiumCountrySpainDeviceS8Operating SystemAndroid My Question or IssueHi everyone,Every time that I turn on my mobile phone all my songs start downloading again, I always saved them in my SD card. Maybe the problem is that my SD is not working w...

Casual Listener

  Plan Premium Country Spain Device S8 Operating System Android   My Question or Issue Hi everyone, Every time that I turn on my mobile phone all my songs start downloading agai...

GGuille

Casual Listener

1536 Views

5 replies

0 likes

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why can't I mute or use the "don't play this artist" function?

I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing phase? It was rolled out months ago. As a survivor...

Newbie

I'm on the premium plan and play music on a PC laptop as well as a huawei phone. I was so excited when spotify announced the option to mute artists but I'm still not able to. Is this still in testing...

794 Views

0 replies

0 likes

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Locally Downloaded Songs become unavailable after period of time

Hi Community, So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable and I have to redownload them to my phone each time, does anyo...

Newbie

Hi Community,   So when I download local songs from my PC to Phone via offline downloads on the same network, after a period of time(usually about a week), the songs will become unavailable an...

653 Views

0 replies

0 likes

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If no one can tell me how to stop the autplaying music "videos" I'm stopping my premium

None of the below information is required. However, the more you provide the easier it will be for us to try and helPlanPremiumDeviceSamsung Galaxy 8 They seriously aren't even videos, just awkward little loops that make me really not want to play ce...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and hel Plan Premium Device Samsung Galaxy 8   They seriously aren't even video...

611 Views

0 replies

0 likes

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Still a terrible app - can't turn off behind the lyrics, can't shut off discovery or suggestions..

PlanPremiumCountryCanada DeviceSamsung A8Operating SystemAndroid Pie My Question or IssueListen up, Spotify - if there is a 'feature' in your app that a huge percentage of your community complains about, then that 'feature' should be OPTIONAL. I want...

Casual Listener

Plan Premium Country Canada   Device Samsung A8 Operating System Android Pie   My Question or Issue Listen up, Spotify - if there is a 'feature' in your app that a huge percentag...

Michielo

Casual Listener

1497 Views

3 replies

3 likes

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  • 3 likes

Superuser Contribution How do I enable Top Artists in Spotify for Android?

PlanPremiumCountryIndiaDeviceRedmi Note 5 ProOperating SystemAndroid OreoMy Question or IssueI recently have subscribed for a free premium trial for a month. I've been using Spotify for more than a couple months, yet I can't figure out how to enable ...

Casual Listener

Plan Premium Country India Device Redmi Note 5 Pro Operating System Android Oreo My Question or Issue I recently have subscribed for a free premium trial for a month. I've been using Spotify...

FrozenHearth

Casual Listener

1388 Views

2 replies

0 likes

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Superuser Contribution Spotify stops playing

This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver option, optimize and battery saver is turned off for sp...

Newbie

This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver opti...

Guido

Spotify Legend

848 Views

1 replies

0 likes

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Superuser Contribution Spotify doesen't work

PlanPremiumCountryAustriaDeviceSamsung Galaxy S5)Operating System(Android) My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the three Icons on the bottom. But I can't do any things. And if I try to click o...

Casual Listener

Plan Premium Country Austria Device Samsung Galaxy S5) Operating System (Android)   My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the thr...

Katerina

Spotify Legend

1107 Views

5 replies

0 likes

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Superuser Contribution Latest Update is Slow and painful

PlanPremiumCountryUKDeviceSamsung S8, S10 - latest OS. My Question or IssueAs of the latest update the app has become unusable. It's slow to load, music playback cuts out, when opening menus it'll time out and say "please go online". This started on ...

Visitor

Plan Premium Country UK Device Samsung S8, S10 - latest OS.    My Question or Issue As of the latest update the app has become unusable. It's slow to load, music playback cuts out, ...

Guido

Spotify Legend

1132 Views

1 replies

2 likes

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  • 1 replies
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Superuser Contribution App instability on Galaxy S9+

PlanPremiumCountryCanadaDeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueHaving a few issues. At random times the app will announce the music has stopped because the account is being used elsewhere. At times this has been true - I've bee...

Casual Listener

Plan Premium Country Canada Device Galaxy S9+ Operating System Android 9   My Question or Issue Having a few issues. At random times the app will announce the music has stopped because...

altonj37

Casual Listener

1123 Views

2 replies

0 likes

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"Heart" or "Like" option not working on Spotify Radio

I was listening to the Dance/Electronic radio and for some reason When i hit the heart option it gives me an error message and it says "Sorry, we can't improve your station right now. Try again later." I'm not sure if this is a software issue or if i...

Newbie

I was listening to the Dance/Electronic radio and for some reason When i hit the heart option it gives me an error message and it says "Sorry, we can't improve your station right now. Try again later...

880 Views

0 replies

4 likes

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Playing songs in Release Radar and Mix of the Week

Plan: PremiumCountry: GermanyDevice: Moto G PlayOperating System: Android 7.1.1 Since the last update playing songs in those two playlists doesn't work properly any more. I click on the first song and instead another song further down the list starts...

Casual Listener

Plan: Premium Country: Germany Device: Moto G Play Operating System: Android 7.1.1   Since the last update playing songs in those two playlists doesn't work properly any more. I click on th...

597 Views

0 replies

0 likes

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Spotify on Android crashes when accessing menu

PlanPremiumCountryPolandDeviceXiaomi Mi5Operating SystemAndroid Pie with LineageOS derivative My Question or IssueApp crashes when tapping menu button and system reports segmentation fault. It started when I reflashed OS, and I tried clearing app dat...

Newbie

  Plan Premium Country Poland Device Xiaomi Mi5 Operating System Android Pie with LineageOS derivative   My Question or Issue App crashes when tapping menu button and system repo...

617 Views

0 replies

1 likes

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  • 1 likes

Chromecast won't connect

Never had problems over the last couple years. Android on galaxy s8+. When I try to connect to the Chromecast in my wife's living room, it shows up and I select it, the tv shows the spotify logo for about 30 seconds then exits. Factory reset phone, f...

Casual Listener

Never had problems over the last couple years. Android on galaxy s8+.  When I try to connect to the Chromecast in my wife's living room, it shows up and I select it, the tv shows the spotify log...

Silva579

Casual Listener

915 Views

1 replies

0 likes

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Latest Update - Boot loops, song pauses, crashing

After the last update the app has become unusable. It's constantly stuck in the loading screen and when it does load the songs constantly stop intermittently. The app also crashes if I try to access the settings menu. I have tried everything includin...

Casual Listener

After the last update the app has become unusable. It's constantly stuck in the loading screen and when it does load the songs constantly stop intermittently. The app also crashes if I try to access ...

Hkuspc40

Casual Listener

1098 Views

1 replies

1 likes

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Solved!!Superuser Contribution Gapless Playback

Gapless playback is turned off, however every song skips the gap of music without words and wow is it ever irritating. I have to close the app and force stop it before it goes back to normal, but then after a few songs, starts to slowly turn gapless ...

Casual Listener

Gapless playback is turned off, however every song skips the gap of music without words and wow is it ever irritating. I have to close the app and force stop it before it goes back to normal, but the...

SevenT

Casual Listener

25467 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Spotify Playlist starting with car bluetooth-connection

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid My Question or IssueHello, my problem is that my spotify playlist is not starting when the phone is connected with my car. (only when I start the connection again within some minutes, w...

Newbie

Plan Premium Country Germany Device Huawei P20 Operating System Android    My Question or Issue Hello, my problem is that my spotify playlist is not starting when the phone is con...

543 Views

0 replies

0 likes

  • 543 Views
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  • 0 likes