Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 15027 Views
  • 55 replies
  • 18 likes
  • 15027 Views
  • 55 replies
  • 18 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864764 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864764 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23409 Views
  • 3 replies
  • 0 likes
  • 23409 Views
  • 3 replies
  • 0 likes

Has anyone else noticed the change to artist radio where they are now playlists without thunbs?

PlanPremiumCountry United StatesDeviceSamsung Galaxy S8 PlusOperating System Android version 8.0.0My Question or Issue In Spotify version 8.4.84.874 I noticed many artist radio stations were changed to playlists. And I can no longer thumb up or down ...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy S8 Plus Operating System  Android version 8.0.0 My Question or Issue  In Spotify version 8.4.84.874 I noticed many ar...
  • tlcastle
  • Newbie
  • 1344 Views
  • 4 replies
  • 10 likes
  • 1344 Views
  • 4 replies
  • 10 likes

Clearing queue and playing album

PlanPremium DeviceSamsung Galaxy 8 Operating SystemAndroid 8 App Version8.4.91 My Question or IssueThere are 2 things that it really amazes me that they are not possible to do at least in the android app:1. Clear the queue. Really??? This basic featu...

  • Newbie
  • Plan Premium   Device Samsung Galaxy 8   Operating System Android 8   App Version 8.4.91   My Question or Issue There are 2 things that it really amazes me that they ...
  • 115 Views
  • 0 replies
  • 1 likes
  • 115 Views
  • 0 replies
  • 1 likes

How to keep Spotify Controls on Lockscreen without the album art showing as my lockscreen

I'm not sure on how to keep the spotify music controls on my lock screen without the album image being enlarged as my lockscreen image (Photo included so y'all can understand what I mean)

  • Regular
  • I'm not sure on how to keep the spotify music controls on my lock screen without the album image being enlarged as my lockscreen image   (Photo included so y'all can understand what I mean)
  • 267 Views
  • 0 replies
  • 2 likes
  • 267 Views
  • 0 replies
  • 2 likes

Some songs wont start at the beginning

PlanPremiumCountry US DeviceSamsung Galaxy 8+ Operating SystemAndroid My Question or IssueI listen to the Daily mix playlist every day from my phone while I am at work, and sometimes when it switches songs, the song will start 1-2 minutes into the so...

  • Visitor
  • Plan Premium Country  US   Device Samsung Galaxy 8+   Operating System Android   My Question or Issue I listen to the Daily mix playlist every day from my phone while ...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

I need spotify to not automatically connect to bluetooth on Android

Spotify keeps interupting my phone calls when I am talking on my true wireless bluetooth earbuds. It will cut off audio from the call I am having and just make clicking sounds as it tries to take over the audio and launch the podcast I had been listn...

  • Casual Listener
  • Spotify keeps interupting my phone calls when I am talking on my true wireless bluetooth earbuds.  It will cut off audio from the call I am having and just make clicking sounds as it tries to ta...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Notification shows wrong track on Android

PlanFreeCountryGermanyDevicePixel 3Operating SystemAndroid 9 My Question or IssueDuring streaming to a Chromecast Audio, after a few track, both the notification and the in-app screen show different tracks which are currently playing. I have to refre...

screenshot.png
  • Casual Listener
  • Plan Free Country Germany Device Pixel 3 Operating System Android 9   My Question or Issue During streaming to a Chromecast Audio, after a few track, both the notification and the in-a...
  • guerda
  • Casual Listener
  • 561 Views
  • 1 replies
  • 1 likes
  • 561 Views
  • 1 replies
  • 1 likes

App UI on phone problem

PlanFremiumCountryMalaysiaDeviceMi A1Operating SystemAndroid 9.0 My Question or IssueMy old Spotify account had a storage problem (keeps switching to internal storage by itself) and I decided to make a new account. This new account however had issues...

  • Casual Listener
  • Plan Fremium Country Malaysia Device Mi A1 Operating System Android 9.0   My Question or Issue My old Spotify account had a storage problem (keeps switching to internal storage by itse...
  • 315 Views
  • 0 replies
  • 0 likes
  • UI
  • 315 Views
  • 0 replies
  • 0 likes

Changing playback device

Hi.I've got Spotify premium on my Galaxy S8, when i go from playing on my car head unit or bt headphones, to change the playback device or group i have to force close the app to change it.I've had a look but couldnt find anyone else with the same iss...

  • Newbie
  • Hi. I've got Spotify premium on my Galaxy S8, when i go from playing on my car head unit or bt headphones, to change the playback device or group i have to force close the app to change it. I've ha...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Follow button disappeared from radio station page

I can still go to and play a radio station - but as of today, I noticed the Follow button is no longer there - so it won't save the radio station to my "Stations" that I want to listen to repeatedly and quickly access from my "Your Library" tab. Acco...

  • Regular
  • I can still go to and play a radio station - but as of today, I noticed the Follow button is no longer there - so it won't save the radio station to my "Stations" that I want to listen to repeatedly ...
  • Owlexayala
  • Newbie
  • 1892 Views
  • 9 replies
  • 18 likes
  • 1892 Views
  • 9 replies
  • 18 likes

Songs Greyed Out on Phone - Work on Desktop Version

Spotify Desktop - Windows 10.LG G6 w/ Spotify App.Both logged into same network.Windows firewall set to allow Spotify to upload/download. Songs play fine on desktop, but although the songs are showing up on my phone, they are greyed out. I searched t...

  • Newbie
  • Spotify Desktop - Windows 10. LG G6 w/ Spotify App. Both logged into same network. Windows firewall set to allow Spotify to upload/download.   Songs play fine on desktop, but although the s...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Spotify spanning Waze ads

Please stop spamming me to connect Waze. I pay premium and have told Spotify NO to connecting probably ten times already in the last 3 days. Get your stuff together or you're gonna lose a client, there are other options s that won't **bleep** me off....

  • Casual Listener
  • Please stop spamming me to connect Waze.  I pay premium and have told Spotify NO to connecting probably ten times already in the last 3 days.  Get your stuff together or you're gonna lose a...
  • 253 Views
  • 0 replies
  • 2 likes
  • 253 Views
  • 0 replies
  • 2 likes

Data saver option will not turn off

PlanPremiumCountry SwitzerlandDeviceLg V30Operating SystemAOSPextended Hello there,i contacted the support for this issue and had a little chat. But they weren't quite able to help me, other than telling me things that i dont know and can understand....

  • Newbie
  •   Plan Premium Country  Switzerland Device Lg V30 Operating System AOSPextended   Hello there, i contacted the support for this issue and had a little chat. But they weren't...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Remove Top Podcasts From Home Screen

PlanPremiumCountry USADeviceSamsung Galaxy 9 NoteOperating SystemAndroid Oreo My Question or Issue I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen. This is not public information that I want ...

  • Casual Listener
  • ...ompletely, the Your top podcasts from my Home screen. This is not public information that I want shared.   Come on Spotify, fix this.    
  • 2781 Views
  • 0 replies
  • 69 likes
  • 2781 Views
  • 0 replies
  • 69 likes

Can not share on facebook!

PlanPremiumCountry Slovakia DeviceSony Xperia Operating System(iOS 10, Android Oreo, Windows 10,etc.) In the long run, I can not share my playlist on facebook. Can this fix be corrected?

  • Roadie
  • Plan Premium Country  Slovakia  Device Sony Xperia  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   In the long run, I can not share my playlist on facebo...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Local files won't play on cellphone

PlanPremiumCountry GermanyDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo, My Question or IssueHi, I am using Spotify for quite a while now and never had any problems.But since last week I can't play my local files on my mobile device. I down...

  • Visitor
  • Plan Premium Country  Germany Device Samsung Galaxy Note 8 Operating System Android Oreo,   My Question or Issue Hi, I am using Spotify for quite a while now and never had ...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Spotify gets black screen and crashes

DeviceHuawei P20 Pro My Issue Whenever I play music from a Spotify-made playlist I get a black screen by some songs and the app does not respond and crashes later in few seconds. This happens every time when I play a playlist. Sometimes immediately w...

  • Casual Listener
  • Device Huawei P20 Pro   My Issue  Whenever I play music from a Spotify-made playlist I get a black screen by some songs and the app does not respond and crashes later in few seconds. Th...
  • Hysnn
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify will not sync local files

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid Oreo, Windows 10 My Question or Issue It's been weeks and I can't get spotify to sync local files. There are seriously so many posts about this same kind of issue, how has spotify no...

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android Oreo, Windows 10   My Question or Issue  It's been weeks and I can't get spotify to sy...
  • Peter
  • Spotify Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

The genre radio stations do not show up on ipad

I am using an ipad with iOS 12.3. Since last Saturday none of the genre radio stations are displayed on the radio station tab. Only 6 Künster ( german word for artist) items are displayed but none the the usual stations like the 70`s, 80`, Jazz and s...

  • Casual Listener
  • I am using an ipad with iOS 12.3. Since last Saturday none  of the genre radio stations are displayed on the radio station tab. Only 6 Künster ( german word for artist) items are displayed but n...
  • 161 Views
  • 0 replies
  • 1 likes
  • 161 Views
  • 0 replies
  • 1 likes

cant hear song on my phone

hi.. i can hear a song on my PC, but on my phone its not on the playlist :S and i cant find it either when i sceach for it :SPlanPremiumCountry: DenmarkDeviceSamsung Galaxy 9)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...

  • Casual Listener
  • hi.. i can hear a song on my PC, but on my phone its not on the playlist :S and i cant find it either when i sceach for it :S Plan Premium Country: Denmark Device Samsung Galaxy 9) Operating Sy...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

problem with data server

PlanPremiumCountry HongKongDeviceNokia 7plusOperating SystemAndroid Oreo My Question or Issuei can't set the data server to off.when i set it off,it will set to on again when i slide down the screen to view the other setting.

  • Newbie
  • Plan Premium Country  HongKong Device Nokia 7plus Operating System Android Oreo   My Question or Issue i can't set the data server to off.when i set it off,it will set to on...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes