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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5600 Views

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7 likes

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Can't Display Artist Information On Spotify India

PlanFreeCountryINDIADeviceXiaomi Redmi Note 5Operating SystemAndriid My Question or IssueCan't view complete ARTIST INFORMATION OF ANY ARTIST

Casual Listener

Plan Free Country INDIA Device Xiaomi Redmi Note 5 Operating System Andriid   My Question or Issue Can't view complete ARTIST INFORMATION OF ANY ARTIST

__Neil_Isaac__

Casual Listener

444 Views

3 replies

1 likes

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Android Auto - Spotify stucks on green loading cycle on Album screen

PlanPremiumCountryGERDeviceNokia 6.1Operating SystemAndroid 9 My Question or IssueSince August 2018, every time I want want to go to the "Albums" view on Spotify in Android Auto, I get the green loading cycle and spotify will remain loading.

Gig Goer

Plan Premium Country GER Device Nokia 6.1 Operating System Android 9   My Question or Issue Since August 2018, every time I want want to go to the "Albums" view on Spotify in Android A...

Nico

Community Legend

647 Views

4 replies

0 likes

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Solved!! Can't access library artists

PlanPremiumCountrySwedenDeviceHuawei P Smart Since a while back I can't access artists that I have saved in my library if they have alot of songs. It seems to work if there are less than 100 songs, but not above. I just get to a black screen. It does...

Casual Listener

  Plan Premium Country Sweden Device Huawei P Smart     Since a while back I can't access artists that I have saved in my library if they have alot of songs. It seems to work ...

Billy-J

Spotify Star

2467 Views

4 replies

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Android App "Premium Feature" Message and Music Not Playing

PlanPremiumCountryUnited StatesDeviceLG V20Operating SystemAndroid 8.0.0 Oreo My Question or IssueI have a Spotify Premium account but the android app (and only the app--I am listening to music fine on my desktop) will only play a few seconds of a so...

Newbie

Plan Premium Country United States Device LG V20 Operating System Android 8.0.0 Oreo   My Question or Issue I have a Spotify Premium account but the android app (and only the app--I am...

429 Views

0 replies

2 likes

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Offline Listening

PlanPremiumCountryIndiaDeviceSamsung J6+Operating SystemAndroid Oreo My Question or IssueMy playlist gets downloaded everyday twice a day. I don't why. And if I cancel the download I can't use the offline feature and if that's how spotify premium wor...

Newbie

Plan Premium Country India Device Samsung J6+ Operating System Android Oreo   My Question or Issue My playlist gets downloaded everyday twice a day. I don't why. And if I cancel the do...

286 Views

0 replies

0 likes

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Spotify in Android Auto using USB

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating System8.0 My Question or IssueIt worked perfect when I first got my car last month and since then it has stopped. When I am connect to android auto via usb cable, it will not play. It works fla...

Newbie

  Plan Premium Country Canada Device Samsung Galaxy S8 Operating System 8.0   My Question or Issue It worked perfect when I first got my car last month and since then it has stop...

408 Views

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Bluetooth through my car is cutting in and out.

I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go quiet and resume anywhere from 5 to 25 seconds later...

Newbie

I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go q...

623 Views

0 replies

1 likes

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Saved artists won't load

PlanPremiumCountryUSADeviceLG Tribute HD Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artist, have their albums saved to my library or have them downloaded for offline use. I ...

Newbie

  Plan Premium Country USA Device LG Tribute HD    Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artis...

660 Views

0 replies

3 likes

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Solved!! Songs unavailable [India]

PlanPremiumCountryIndia DeviceAndroid Operating SystemA. Oreo My Question or Issue When will WARNER BROS content be available. So many of my favorite songs are unavailable, spotify ain't fun this way. So many playlists are greyed out.

Newbie

  Plan Premium Country India   Device Android  Operating System A. Oreo   My Question or Issue   When will WARNER BROS content be available. So many of my favori...

Luan

Spotify Star

7633 Views

2 replies

11 likes

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Shuffle Play doubles songs in Queue

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or IssueUsing "Shuffle Play" from an artist's profile results in a shuffled playlist featuring doubles of each song. Within the last month, using Spotify has beco...

Regular

Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 8.0.0   My Question or Issue Using "Shuffle Play" from an artist's profile results in a shuffled playlist f...

526 Views

0 replies

4 likes

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Superuser Contribution My downloaded music is going missing.

I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my phone is restarted, my offline Playlists are gone. Th...

Newbie

I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my ph...

Novy

Moderator

822 Views

2 replies

1 likes

Download Playlists
Downloaded music disappears
downloaded playlist
Downloaded playlists deleting disappearing
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LG V20

PlanPremiumCountryUSADeviceLG V20 AT&TOperating SystemAndroid 8.0 My Question or IssueBefore the Android 8.0 update, my second screen functionality worked flawlessly. Since the update however, it's not worked but for five minutes when I first reinsta...

Newbie

Plan Premium Country USA Device LG V20 AT&T Operating System Android 8.0   My Question or Issue Before the Android 8.0 update, my second screen functionality worked flawlessly. Sin...

332 Views

0 replies

0 likes

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"No internet connection detected" while on WiFi

I'm connected to WiFi at my workplace, and it's working for everything except Spotify. Spotify is insisting I have no connection. When I disconnect from WiFi and use data, Spotify works fine. Never encountered this on any other network. PlanFree/Prem...

Newbie

I'm connected to WiFi at my workplace, and it's working for everything except Spotify. Spotify is insisting I have no connection. When I disconnect from WiFi and use data, Spotify works fine. Never e...

Nico

Community Legend

295 Views

1 replies

0 likes

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Pfeile in der Benachrichtigungsleiste sind schwarz

PlanPremiumCountryGermanyDeviceMeizu 16Operating SystemAndroid 8.1.0My Question or IssueHallo, ich habe Spotify neu installiert auf meinem Handy und habe festehefestg das in der Benachrichtigungsleiste die Pfeile zum weiterschalten schwarz sind und s...

Newbie

Plan Premium Country Germany Device Meizu 16 Operating System Android 8.1.0 My Question or Issue Hallo, ich habe Spotify neu installiert auf meinem Handy und habe festehefestg das in der Be...

414 Views

0 replies

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Superuser Contribution Impossible to listen to audio books when using Android Auto

PlanPremiumCountryGermany DeviceSamsung Galaxy S9+ & Skoda Fabia (Built end of 2018)Operating SystemAndroid Pie My Question or IssueWell, it's not technically impossible to play audio books via Android Auto, but listening to them really sucks. In an ...

Music Fan

Plan Premium Country Germany   Device Samsung Galaxy S9+ & Skoda Fabia (Built end of 2018) Operating System Android Pie   My Question or Issue Well, it's not technically...

1046 Views

0 replies

0 likes

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Solved!! Spotify won't play

PremiumCountry Australia DeviceSamsung Galaxy S8Operating System(Android.) My Question or IssueI have a Samsung G S8 and Spotify Premium. If the phone is left idle for a short while Spotify won't play. I either get a rotating circle or the play butto...

Music Fan

  Premium Country Australia   Device Samsung Galaxy S8 Operating System (Android.)   My Question or Issue I have  a Samsung G S8 and Spotify Premium. If the phone is l...

daylef

Music Fan

6956 Views

2 replies

0 likes

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Solved!! Spotify on mobile is way too slow

PlanPremiumCountryIsrael Device(Xiaomi Redmi note 5Operating SystemAndroid Oreo My Question: Having a really hard time with the app on mobile lately. Since 3 days ago I started to experience some really long loading times, it can either be when I swi...

Casual Listener

Plan Premium Country Israel  Device (Xiaomi Redmi note 5 Operating System Android Oreo   My Question:    Having a really hard time with the app on mobile lately. S...

t3685

Regular

62575 Views

6 replies

12 likes

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Sound cuts off after 1sec when playing any song

PlanPremium DeviceXiaomi Mi Mix (lithium) Operating SystemAndroid 8.1 My Question or IssueI am using Spotify on my PC (Windows 10) and my phone (details as shown above). For about a month, I've been experiencing issues with sound on my phone. Every t...

Newbie

Plan Premium   Device Xiaomi Mi Mix (lithium)    Operating System Android 8.1   My Question or Issue I am using Spotify on my PC (Windows 10) and my phone (details as sh...

435 Views

0 replies

0 likes

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Solved!! "Next/previous track" commands via audio jack not being recognized

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLOperating SystemAndroid 9.0 "Pie" My Question or IssueStandard wired earbuds often come with a button to control audio on the device. Single-click for pause/play, double-click for "next track" and triple...

Casual Listener

Plan Premium Country Canada Device Google Pixel 3 XL Operating System Android 9.0 "Pie"   My Question or Issue Standard wired earbuds often come with a button to control audio on the d...

sodap0p53

Casual Listener

2015 Views

3 replies

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App keeps crashing on Galaxy S8

PlanPremiumCountryUKDevice Samsung Galaxy S8Operating SystemOne UI My Question or IssueSpotify keeps crashing and the lock screen function no longer works. I have logged out. Restated my phone and finally done a reinstall. All to no avail. Please fix...

Newbie

Plan Premium Country UK Device  Samsung Galaxy S8 Operating System One UI   My Question or Issue Spotify keeps crashing and the lock screen function no longer works.  I have ...

444ron

Newbie

1080 Views

1 replies

3 likes

app crashing
lock screen functionality stopped.
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