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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6481 Views

0 replies

7 likes

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Solved!! Galaxy S10 - App Won't Login

PlanPremiumCountryUSDeviceSamsung s10Operating SystemAndroid Pie Got a Galaxy S10 last week, downloaded the Spotify app, and when I open it I get the login screen, but once I log in, the app shuts down. If I enter the wrong password, it alerts me of ...

Regular

Plan Premium Country US Device Samsung s10 Operating System Android Pie   Got a Galaxy S10 last week, downloaded the Spotify app, and when I open it I get the login screen, but once I l...

satt_mereno

Regular

4204 Views

2 replies

1 likes

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  • 1 likes

Massive battery drain

I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stopping in settimgs appareantly fixes this but only when...

Casual Listener

I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stoppi...

olsarxd

Casual Listener

848 Views

2 replies

2 likes

  • 848 Views
  • 2 replies
  • 2 likes

Plays completely random songs after selecting a song. Despite making a playlist

PlanFree(Was Premium at the time, left because of issue)CountryUSDeviceSamsung Galaxy Note 9Operating SystemAndroid Version 9 My Question or IssueEvery time I play a song, as soon as it's done it will play something completely random even with a prem...

Newbie

Plan Free(Was Premium at the time, left because of issue) Country US Device Samsung Galaxy Note 9 Operating System Android Version 9   My Question or Issue Every time I play a song, as...

417 Views

0 replies

0 likes

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Solved!! There's one song that suddenly stops playing when im listening on my phone.

PlanPremiumCountryBelgiumDeviceOnePlus 6TOperating SystemOxygenOS 9.0.12My Question or IssueThe song "Cradles" by Sub Urban suddenly stops playing at 0:47 everytime when I'm listening on my phone. This doesn't happen when I'm listening to the same so...

Casual Listener

Plan Premium Country Belgium Device OnePlus 6T Operating System OxygenOS 9.0.12 My Question or Issue The song "Cradles" by Sub Urban suddenly stops playing at 0:47 everytime when I'm listeni...

Nico

Community Legend

2757 Views

3 replies

3 likes

  • 2757 Views
  • 3 replies
  • 3 likes

Solved!! The Repeat Button is Back!

Plan: PremiumCountry: USA DevicePixel 2Operating SystemAndroid 9Spotify App Version 8.4.97.807 A few months ago I posted this thread complaining that the repeat button had been removed from the main playing screen, and hidden behind the dots. This mo...

Regular

Plan: Premium Country: USA   Device Pixel 2 Operating System Android 9 Spotify App Version 8.4.97.807   A few months ago I posted this thread complaining that the repeat button had...

Billy-J

Spotify Star

779 Views

1 replies

1 likes

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Player Notification popping without listening on any device

PlanPremiumCountryBulgariaDeviceOne Plus 5TOperating SystemAndroid 9.0 / OxygenOS 9.0.4 / Build number: ONEPLUSA5010_43_190222 My Question or IssueSince the last update i got of Android app ( 8.4.97.807 ) , the notification for media player is poppin...

Newbie

  Plan Premium Country Bulgaria Device One Plus 5T Operating System Android 9.0 / OxygenOS 9.0.4 / Build number: ONEPLUSA5010_43_190222   My Question or Issue Since the last upda...

368 Views

0 replies

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Come on spotify get it together

Come on lets get it togeather. After the last round of issues a month or so ago i got the latest upgrade that seems to have fixed all the issues untill i had to go online again to sign into my account. Now its back to no sound, playlists keep going m...

Music Fan

Come on lets get it togeather. After the last round of issues a month or so ago i got the latest upgrade that seems to have fixed all the issues untill i had to go online again to sign into my accoun...

332 Views

0 replies

0 likes

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Yeni oynatılıyor arayüzü

Android turtası (9.0) General Mobile Gm8 TürkiyeYeni şimdi oynatılıyorken gelsin artık. Ne zaman gelicek. Yeni oynatılıyor arayüzü çok güzel. Artık android için yayınlansın. Uygulamaya yeni güncellemede gel hafta bu hafta. Sabırsızlıkla bekliyorum.

Regular

Android turtası (9.0)  General Mobile Gm8  Türkiye Yeni şimdi oynatılıyorken gelsin artık. Ne zaman gelicek. Yeni oynatılıyor arayüzü çok güzel. Artık android için yayınlansın. Uygulamay...

419 Views

0 replies

0 likes

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No amount of explicit words could describe how terrible this update is.

PlanPremium DeviceAndroid My Question or IssueWhy would I ever pay for another month of this when I can't even play my DOWNLOADED MUSIC BY ARTIST. Would you like me to take the time to make a playlist for each of the hundreds of artists I've download...

Newbie

  Plan Premium   Device Android   My Question or Issue Why would I ever pay for another month of this when I can't even play my DOWNLOADED MUSIC BY ARTIST. Would you like me to...

ArcticMe

Music Fan

728 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

No song tab on the app

PlanPremiumCountryunited kingdomDevicegoogle pixel 3Operating SystemAndroid 9.0So just got Spotify today and I don't seem to have a song tab at all but my friends do

Casual Listener

Plan Premium Country united kingdom Device google pixel 3 Operating System Android 9.0 So just got Spotify today and I don't seem to have a song tab at all but my friends do

Bradderzz213

Casual Listener

563 Views

2 replies

1 likes

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  • 1 likes

Android current song same as last played song from computer

I used to be an iPhone user, and I have a Premium Spotify account. I listen to a Commute playlist on repeat during my commute, and while at work I listen to whatever on my computer. When it was time to go home, I hit the media button in my car, and S...

Regular

I used to be an iPhone user, and I have a Premium Spotify account. I listen to a Commute playlist on repeat during my commute, and while at work I listen to whatever on my computer. When it was time ...

406 Views

0 replies

0 likes

Android
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Images in the app won't load

PlanPremiumDeviceOnePlus 3TOperating SystemAndroid Oreo (8.0)My Question or Issue Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missing, but those were available previously even when I'm offline since I have do...

Newbie

Plan Premium Device OnePlus 3T Operating System Android Oreo (8.0) My Question or Issue   Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missi...

Billy-J

Spotify Star

814 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Music stops when phone auto locks

PlanPremiumCountryIrelandDeviceSamsung Galaxy 9Operating SystemAndroid Oreo It started with the most recent update. When in car mode and outside of it. In car mode, when the phone auto locks the music stops and I can no longer control my phone using ...

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy 9 Operating System Android Oreo   It started with the most recent update. When in car mode and outside of it. In car mode, when t...

Nico

Community Legend

1902 Views

3 replies

1 likes

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Superuser Contribution [Android App - Unusable] Stops playing randomly since last update.. and other issues

PlanPremiumCountryItalyDeviceSamsung Galaxy S9+Operating SystemAndroid 9 w/ One UI 1.0 My Question or IssueFor a few days now, Spotify keeps randomly stopping music in various different ways:1. Spotify playing in background > Lock device > Spotify st...

Newbie

Plan Premium Country Italy Device Samsung Galaxy S9+ Operating System Android 9 w/ One UI 1.0   My Question or Issue For a few days now, Spotify keeps randomly stopping music in variou...

Ethan58

Visitor

37715 Views

16 replies

22 likes

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  • 22 likes

Solved!! Music's not playing

Hello. I've recently started using Spotify Premium but I've noticed A Weird Problem where the some songs I choose doesn't even play. When I try to play it on my pc it says something about "Verifying this track on my phone" Some notes: none of the mus...

Casual Listener

Hello. I've recently started using Spotify Premium but I've noticed A Weird Problem where the some songs I choose doesn't even play. When I try to play it on my pc it says something about "Verifying ...

Billy-J

Spotify Star

1212 Views

5 replies

0 likes

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  • 5 replies
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[android]User Interface

Premium - Samsung Galaxy S8There are a lot of features available on the iOS version of Spotify that I feel would benefit android users as well. For example, iOS users can swipe to add a song to their queue, and they can modify the order of songs in t...

Newbie

Premium - Samsung Galaxy S8 There are a lot of features available on the iOS version of Spotify that I feel would benefit android users as well. For example, iOS users can swipe to add a song to the...

MattSuda

Spotify Star

496 Views

2 replies

0 likes

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Spotify Metadata Support with Subaru Impreza

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid Version 8.0.0Spotify App Version 8.4.97.807 My Question or IssueI own a Subaru Impreza '15 and have connected my device to my car using bluetooth. The Metadata from Spotify will show ...

Newbie

Plan Premium Country USA Device Samsung Galaxy 8 Operating System Android Version 8.0.0 Spotify App Version 8.4.97.807   My Question or Issue I own a Subaru Impreza '15 and have conne...

Sanmartino

Casual Listener

2354 Views

3 replies

5 likes

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How to sync an existing offline song playlist list to Spotify

Hi,I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I can play each one of them, then do Shazam and connect Shazam...

Casual Listener

  Hi, I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I...

SV248

Casual Listener

603 Views

2 replies

0 likes

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No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryCosta rica DeviceHuawei P10Operating System8.0 My Question or IssueHello I cant find the spotify app on the Galaxy store active watch

Newbie

  Plan Premium Country Costa rica  Device Huawei P10 Operating System 8.0   My Question or Issue Hello  I cant find the spotify app on the Galaxy  store&nbsp...

Nico

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
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Pausing Problems on Android

PlanPremium with Hulu for studentsCountryUnited StatesDeviceSamsung Galaxy s7Operating SystemAndroid version 8.0.0 My Question or IssueHi all. I've been having this issue for the last couple months and it's really annoying. Basically, whatever I'm li...

Newbie

Plan Premium with Hulu for students Country United States Device Samsung Galaxy s7 Operating System Android version 8.0.0   My Question or Issue Hi all. I've been having this issue for...

374 Views

0 replies

0 likes

Android
Samsung
Samsung Galaxy 7
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