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What are the Spotify Alpha and Beta programs? By signing up as an Alpha
or Beta tester of the Spotify app, you will get early versions of our
new releases before we roll them out to everyone else. This is an
invaluable help for us, as it allows us to...
PlanPremiumCountryGERDeviceNokia 6.1Operating SystemAndroid 9 My
Question or IssueSince August 2018, every time I want want to go to the
"Albums" view on Spotify in Android Auto, I get the green loading cycle
and spotify will remain loading.
Plan Premium Country GER Device Nokia 6.1 Operating System Android 9 My Question or Issue Since August 2018, every time I want want to go to the "Albums" view on Spotify in Android A...
PlanPremiumCountrySwedenDeviceHuawei P Smart Since a while back I can't
access artists that I have saved in my library if they have alot of
songs. It seems to work if there are less than 100 songs, but not above.
I just get to a black screen. It does...
Plan Premium Country Sweden Device Huawei P Smart Since a while back I can't access artists that I have saved in my library if they have alot of songs. It seems to work ...
PlanPremiumCountryUnited StatesDeviceLG V20Operating SystemAndroid 8.0.0
Oreo My Question or IssueI have a Spotify Premium account but the
android app (and only the app--I am listening to music fine on my
desktop) will only play a few seconds of a so...
Plan Premium Country United States Device LG V20 Operating System Android 8.0.0 Oreo My Question or Issue I have a Spotify Premium account but the android app (and only the app--I am...
PlanPremiumCountryIndiaDeviceSamsung J6+Operating SystemAndroid Oreo My
Question or IssueMy playlist gets downloaded everyday twice a day. I
don't why. And if I cancel the download I can't use the offline feature
and if that's how spotify premium wor...
Plan Premium Country India Device Samsung J6+ Operating System Android Oreo My Question or Issue My playlist gets downloaded everyday twice a day. I don't why. And if I cancel the do...
PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating System8.0 My
Question or IssueIt worked perfect when I first got my car last month
and since then it has stopped. When I am connect to android auto via usb
cable, it will not play. It works fla...
Plan Premium Country Canada Device Samsung Galaxy S8 Operating System 8.0 My Question or Issue It worked perfect when I first got my car last month and since then it has stop...
I have Spotify premium and more frequently than before my audio cuts
out. It has before, but for the past couple days it's more like 2-3
times a song. The music keeps playing, but the audio will go quiet and
resume anywhere from 5 to 25 seconds later...
I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go q...
PlanPremiumCountryUSADeviceLG Tribute HD Only certain artists will load
for me and this has been happening for two weeks or so. It doesn't
matter if I follow an artist, have their albums saved to my library or
have them downloaded for offline use. I ...
Plan Premium Country USA Device LG Tribute HD Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artis...
PlanPremiumCountryIndia DeviceAndroid Operating SystemA. Oreo My
Question or Issue When will WARNER BROS content be available. So many of
my favorite songs are unavailable, spotify ain't fun this way. So many
playlists are greyed out.
Plan Premium Country India Device Android Operating System A. Oreo My Question or Issue When will WARNER BROS content be available. So many of my favori...
PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid
8.0.0 My Question or IssueUsing "Shuffle Play" from an artist's profile
results in a shuffled playlist featuring doubles of each song. Within
the last month, using Spotify has beco...
Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 8.0.0 My Question or Issue Using "Shuffle Play" from an artist's profile results in a shuffled playlist f...
I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download
my Playlists so that they can be listened to offline, my app crashes and
even when they successfully download, as soon as my phone is restarted,
my offline Playlists are gone. Th...
I have a Samsung Galaxy S9, running on Android 9.0 pie. When I download my Playlists so that they can be listened to offline, my app crashes and even when they successfully download, as soon as my ph...
PlanPremiumCountryUSADeviceLG V20 AT&TOperating SystemAndroid 8.0 My
Question or IssueBefore the Android 8.0 update, my second screen
functionality worked flawlessly. Since the update however, it's not
worked but for five minutes when I first reinsta...
Plan Premium Country USA Device LG V20 AT&T Operating System Android 8.0 My Question or Issue Before the Android 8.0 update, my second screen functionality worked flawlessly. Sin...
I'm connected to WiFi at my workplace, and it's working for everything
except Spotify. Spotify is insisting I have no connection. When I
disconnect from WiFi and use data, Spotify works fine. Never encountered
this on any other network. PlanFree/Prem...
I'm connected to WiFi at my workplace, and it's working for everything except Spotify. Spotify is insisting I have no connection. When I disconnect from WiFi and use data, Spotify works fine. Never e...
PlanPremiumCountryGermanyDeviceMeizu 16Operating SystemAndroid 8.1.0My
Question or IssueHallo, ich habe Spotify neu installiert auf meinem
Handy und habe festehefestg das in der Benachrichtigungsleiste die
Pfeile zum weiterschalten schwarz sind und s...
Plan Premium Country Germany Device Meizu 16 Operating System Android 8.1.0 My Question or Issue Hallo, ich habe Spotify neu installiert auf meinem Handy und habe festehefestg das in der Be...
PlanPremiumCountryGermany DeviceSamsung Galaxy S9+ & Skoda Fabia (Built
end of 2018)Operating SystemAndroid Pie My Question or IssueWell, it's
not technically impossible to play audio books via Android Auto, but
listening to them really sucks. In an ...
Plan Premium Country Germany Device Samsung Galaxy S9+ & Skoda Fabia (Built end of 2018) Operating System Android Pie My Question or Issue Well, it's not technically...
PremiumCountry Australia DeviceSamsung Galaxy S8Operating
System(Android.) My Question or IssueI have a Samsung G S8 and Spotify
Premium. If the phone is left idle for a short while Spotify won't play.
I either get a rotating circle or the play butto...
Premium Country Australia Device Samsung Galaxy S8 Operating System (Android.) My Question or Issue I have a Samsung G S8 and Spotify Premium. If the phone is l...
PlanPremiumCountryIsrael Device(Xiaomi Redmi note 5Operating
SystemAndroid Oreo My Question: Having a really hard time with the app
on mobile lately. Since 3 days ago I started to experience some really
long loading times, it can either be when I swi...
Plan Premium Country Israel Device (Xiaomi Redmi note 5 Operating System Android Oreo My Question: Having a really hard time with the app on mobile lately. S...
PlanPremium DeviceXiaomi Mi Mix (lithium) Operating SystemAndroid 8.1 My
Question or IssueI am using Spotify on my PC (Windows 10) and my phone
(details as shown above). For about a month, I've been experiencing
issues with sound on my phone. Every t...
Plan Premium Device Xiaomi Mi Mix (lithium) Operating System Android 8.1 My Question or Issue I am using Spotify on my PC (Windows 10) and my phone (details as sh...
PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLOperating SystemAndroid
9.0 "Pie" My Question or IssueStandard wired earbuds often come with a
button to control audio on the device. Single-click for pause/play,
double-click for "next track" and triple...
Plan Premium Country Canada Device Google Pixel 3 XL Operating System Android 9.0 "Pie" My Question or Issue Standard wired earbuds often come with a button to control audio on the d...
PlanPremiumCountryUKDevice Samsung Galaxy S8Operating SystemOne UI My
Question or IssueSpotify keeps crashing and the lock screen function no
longer works. I have logged out. Restated my phone and finally done a
reinstall. All to no avail. Please fix...
Plan Premium Country UK Device Samsung Galaxy S8 Operating System One UI My Question or Issue Spotify keeps crashing and the lock screen function no longer works. I have ...