Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
209710 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
559217 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462094 Views
575 replies
39 likes
PlanFreeCountryIndiaDeviceOneplus 6TOperating SystemAndorid P My Question or IssueMy spotify app doesn't show instagram stories option in share button of songs. I cannot able to share songs on Instagram stories. Please help.
Plan Free Country India Device Oneplus 6T Operating System Andorid P My Question or Issue My spotify app doesn't show instagram stories option in share button of songs. I cannot able...
597 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid PieMy Question or IssueI don't have a block artist feature. Why? What can I do to make it appear?I like to hear the actual charts but these German Hip Hop artists make me mad...
Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android Pie My Question or Issue I don't have a block artist feature. Why? What can I do to make it appear? I lik...
553 Views
0 replies
1 likes
PlanPremiumCountry DeviceSamsung Galaxy S8Operating SystemAndroid 9.0 Pie My Question or Issue I've recently noticed my S8 has issues with Spotify despite performing a clean install and updating my phone then performing another clean install.I can no...
Plan Premium Country Device Samsung Galaxy S8 Operating System Android 9.0 Pie My Question or Issue I've recently noticed my S8 has issues with Spotify despite...
778 Views
0 replies
0 likes
Australia Samsung galaxy S5 I have a premium account but for some reason things I have downloaded won't play offline. What happens is I press play and the episode comes up however it doesn't start. I have uninstalled and reintalled ot numerous times ...
Australia Samsung galaxy S5 I have a premium account but for some reason things I have downloaded won't play offline. What happens is I press play and the episode comes up however it doesn't start. I...
408 Views
0 replies
0 likes
PlanFree Operating SystemAndroid Gingerbread My Question or IssueIa currently using spotify v1.2.5.3, this is the highest version that can be installed on android 2.3.7 (gingerbread). Previously, album art show without any problem, but starting 2 mon...
Plan Free Operating System Android Gingerbread My Question or Issue Ia currently using spotify v1.2.5.3, this is the highest version that can be installed on android 2.3.7 (ginge...
502 Views
0 replies
0 likes
DeviceHuawei Mate 20 LiteOperating System(Android 8.1.0 Hey everyone! I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs.But my question is: Do i need to download my downloaded songs again if I copy my files to my new Mi...
Device Huawei Mate 20 Lite Operating System (Android 8.1.0 Hey everyone! I'm gonna buy a new and bigger MicroSD card, so I can store more files and songs. But my...
Spotify Legend
692 Views
1 replies
0 likes
PlanPremium familiarCountryEspañaDeviceHuawei P20 proOperating SystemAndroid Oreo My Question or IssueHow can I know how many songs does a playlist have? I used to see it under the name of the playlist. After last actualization, it's no more availabl...
Plan Premium familiar Country España Device Huawei P20 pro Operating System Android Oreo My Question or Issue How can I know how many songs does a playlist have? I used ...
Spotify Legend
2547 Views
2 replies
0 likes
I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one. Is this supposed to happen? Now my artist listing...
I have no idea what just happened. I subscribed to Premium a while ago and all of a sudden the layout reverted to the old, awful layout and I have no idea how to get rid of it in favor of the new one...
Spotify Legend
944 Views
5 replies
0 likes
PlanPremiumCountry DeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant seem to log in on the app on my phone. I get the log in page open and click sign in but then it pops up that im not online and to connec...
Plan Premium Country Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cant seem to log in on the app on my phone. I get the l...
Spotify Legend
522 Views
1 replies
1 likes
Bug ReportPlanFreeCountryUKDeviceGalaxy S10+Operating SystemAndroid P My Question or IssueWhen using the app, it works perfectly fine, however, when leaving the app and going back to the app, an add pop-up appears. However, I cannot close this. I can...
Bug Report Plan Free Country UK Device Galaxy S10+ Operating System Android P My Question or Issue When using the app, it works perfectly fine, however, when leaving the app and goi...
Spotify Legend
594 Views
1 replies
0 likes
PlanPremiumCountry DeviceLG G7 ThinQOperating SystemAndroid Oreo My Question or Issuewhen i start to listen to song on other device like my pc, it appears on my cellphone a notification showing whats been played, is there any way to disable that?
Plan Premium Country Device LG G7 ThinQ Operating System Android Oreo My Question or Issue when i start to listen to song on other device like my pc, it appears on my cellphon...
Composer
448 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Composer
459 Views
1 replies
0 likes
Family PlanPremiumCountry: Canada DeviceGalaxy S8 My Question or IssueAfter the latest update, i'm unable to search for songs in my playlist. The playlist search bar no longer exists. Just wondering if this is a common issue, if not, how do i fix it?
Family Plan Premium Country: Canada Device Galaxy S8 My Question or Issue After the latest update, i'm unable to search for songs in my playlist. The playlist search b...
Composer
601 Views
1 replies
0 likes
So I upgraded to premium 5 days ago and all these features stopped working:- I no longer get daily mix playlist, I just have 1 and it hasnt updated since the upgrade- The like/dislike buttons disappeared, I only have the like button now- Whenever I c...
So I upgraded to premium 5 days ago and all these features stopped working: - I no longer get daily mix playlist, I just have 1 and it hasnt updated since the upgrade - The like/dislike buttons dis...
244 Views
0 replies
0 likes
PlanPremium CountryAustralia DeviceMotorola G7 Plus - 2019 Model Operating SystemAndroid 9 Pie My Question or IssueSince a recent update, the podcast list is not working as it used to. It used to be automatically scroll to the current position in the...
Plan Premium Country Australia Device Motorola G7 Plus - 2019 Model Operating System Android 9 Pie My Question or Issue Since a recent update, the podcast lis...
498 Views
0 replies
5 likes
My spotify app on my android device keeps crashing and restarting itself constantly. I've tried reinstalling the app several times, logging out of all my devices, but it's still happening. I can't even navigate the app without it restarting every 1-2...
My spotify app on my android device keeps crashing and restarting itself constantly. I've tried reinstalling the app several times, logging out of all my devices, but it's still happening. I can't ev...
355 Views
0 replies
3 likes
PlanPremiumCountryNetherlandsDeviceMoto G5 PlusOperating SystemAndroidMy Question or IssueI disable the mobile data but still the app consumes it. I can access/listen/stream to any music so that the mobile data is consumed! This happens only after th...
Plan Premium Country Netherlands Device Moto G5 Plus Operating System Android My Question or Issue I disable the mobile data but still the app consumes it. I can access/listen/stream to any ...
325 Views
0 replies
0 likes
I have a Pixel 3 XL and every time I receive a phone call while listening to Spotify whether it's on Facebook Messenger or from the phone it self, Spotify continues to play while I talk. In order to stop it from playing I have to continuously close t...
I have a Pixel 3 XL and every time I receive a phone call while listening to Spotify whether it's on Facebook Messenger or from the phone it self, Spotify continues to play while I talk. In order to ...
378 Views
0 replies
0 likes
PlanPremiumCountryCADeviceSamsung Galaxy S8Operating System(Android 9 Pie)(One UI) My Question or IssueI have local songs that I synced from my computer to my phone. But for some reason sometimes those local songs turn grey. This happens at random an...
Plan Premium Country CA Device Samsung Galaxy S8 Operating System (Android 9 Pie)(One UI) My Question or Issue I have local songs that I synced from my computer to my phone. ...
277 Views
0 replies
0 likes
UK, free account user nexus 6p running android 9 spotify app version 8.5.8.562 chromecast firmware 1.39.154182 Streaming to chromecast from other apps is working fine but Spotify fails every time. I have tried clearing the app data. I've restarted my...
UK, free account user nexus 6p running android 9 spotify app version 8.5.8.562 chromecast firmware 1.39.154182 Streaming to chromecast from other apps is working fine but Spotify fails every time. I ...
403 Views
0 replies
0 likes
