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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Spotify stops playing after 10 seconds with Android P adaptive battery on

PlanpremiumCountryNZDevicePixel 2XLOperating SystemAndroid Pie My Question or IssueHi there, first time user here. sorry if this has been posted before.I've just starting using the pixel 2xl with adaptive battery on, and noticed Spotify will randomly...

Newbie

Plan premium Country NZ Device Pixel 2XL Operating System Android Pie    My Question or Issue Hi there, first time user here. sorry if this has been posted before. I've just star...

753 Views

0 replies

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Solved!! Music stops and app crashes when screen is off

PlanPremiumCountryFranceDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueThe music stops a few seconds after i change app or turn off the screen, then when i try to get back to the app it crashes.Thank you in advance for your help.

Casual Listener

Plan Premium Country France Device LG G6 Operating System Android 8.0.0   My Question or Issue The music stops a few seconds after i change app or turn off the screen, then when i try ...

Billy-J

Spotify Star

5216 Views

5 replies

0 likes

Crash
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Songs skipping after 15/20 seconds

Plan PremiumCountryUkDeviceGalaxy pro tablet A Android Hi, I hope someone can help me, my issue is that only 20 seconds of a song will play before skipping into another, I never hear a full song. I've tried turning off and on plenty of time and I've ...

Newbie

  Plan Premium Country Uk Device Galaxy pro tablet A    Android   Hi, I hope someone can help me, my issue is that only 20 seconds of a song will play before skipp...

440 Views

0 replies

1 likes

  • 440 Views
  • 0 replies
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Music stops playing when my screen is off

After my screen is off for about a minute or so the music pauses. Anyone able to help me out with this?

Newbie

After my screen is off for about a minute or so the music pauses. Anyone able to help me out with this?

405 Views

0 replies

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Saved songs don't show in Library (Your Music)

PlanremiumCountryOmanDeviceLG G7Operating SystemAndroid Oreo My Question or IssueSongs I save or "+" do not show under albums, artists, or anywhere else in my music. The only place they appear on is under the auto playlist "liked songs".Tried re-logg...

Newbie

Plan remium Country Oman Device LG G7 Operating System Android Oreo   My Question or Issue Songs I save or "+" do not show under albums, artists, or anywhere else in my music. The...

ranamihir

Casual Listener

572 Views

1 replies

1 likes

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  • 1 replies
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Affichage de la bibliothèque

PlanPremium FamilyCountryFranceDeviceHuawei P20 LiteOperating SystemAndroid 8.0.0Spotify version : 8.4.97.807 My Question or IssueBonjour à tous, J'ai un problème d'affichage sur ma bibliothèque depuis quelque temps : les artistes présents sont uniqu...

Newbie

  Plan Premium Family Country France Device Huawei P20 Lite Operating System Android 8.0.0 Spotify version : 8.4.97.807   My Question or Issue Bonjour à tous,   J'ai un p...

1191 Views

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1 likes

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Spotify takes me out

Hi, I'm running the Spotify app on Android Pie, but this also happened on Oreo and Nougat. I like to download my playlists and then turn on offline mode to avoid using data plan. But after a time letting app closed, not like days, but just hours, whe...

Casual Listener

Hi, I'm running the Spotify app on Android Pie, but this also happened on Oreo and Nougat.   I like to download my playlists and then turn on offline mode to avoid using data plan. But after a...

338 Views

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Who's the genius who removed the "Filter" option and replaced it with "Find In Playlist"?

I mean, you must have a good reason to remove a practical and ergonomical feature like the Filter and replace it with a quasi-hidden bummer now called Find In Playlist. Before it only took a swipe-down to be absle to find a song within a Spotify play...

Newbie

I mean, you must have a good reason to remove a practical and ergonomical feature like the Filter and replace it with a quasi-hidden bummer now called Find In Playlist.    Before it only ...

494 Views

0 replies

1 likes

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Cannot change music/start/pause music on Samsung Galaxy 9+ unless app is open on phone

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueI have not been able to change my music, start music or pause music via bluetooth unless the app is physically open on my phone. All bluetooth devices s...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy 9+ Operating System Android   My Question or Issue I have not been able to change my music, start music or pause music via blue...

Bdpauley

Newbie

657 Views

1 replies

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Galaxy S9+ EQ problems

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueThis never happened on my Galaxy S7, but I recently got my new S9+ and have found that when I start Spotify, my custom EQ doesn't 'activate' until I g...

Regular

Plan Premium Country Australia Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue This never happened on my Galaxy S7, but I recently got my new S9+ and hav...

422 Views

0 replies

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Android tablet issues

I have all my songs downloaded, but when I go to my library, then artists, then select an artist no songs show up at all.i have uninstalled Spotify, reinstalled, redownloaded all my music and it’s still presenting with the same issue, any advice?Plan...

Newbie

I have all my songs downloaded, but when I go to my library, then artists, then select an artist no songs show up at all. i have uninstalled Spotify, reinstalled, redownloaded all my music and it’s ...

416 Views

0 replies

0 likes

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Android app only showing me the free version even though I have premium

PlanPremiumCountryUKDeviceHuawei Honor 10Operating SystemAndroid 9 My Question or IssueI have a student premium account and everything was fine up until about 4 weeks ago when the app changed how it looked and I have since found out it is the way fre...

Casual Listener

Plan Premium Country UK Device Huawei Honor 10 Operating System Android 9   My Question or Issue I have a student premium account and everything was fine up until about 4 weeks ago whe...

Kamran

Composer

1634 Views

4 replies

1 likes

Android
Free
Premium
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Android Notification Widget + Stopping Mid Song

My Question or IssuePremium plan, problems on android with Galaxy S9+, spotify version 8.4.97.807 Hey everyone, so I realize that this has been happening for a while, but for some reason Spotify freezes with all notification widgets, include the andr...

Newbie

My Question or Issue Premium plan, problems on android with Galaxy S9+, spotify version 8.4.97.807   Hey everyone, so I realize that this has been happening for a while, but for some reason S...

834 Views

0 replies

0 likes

Android
Crash
Galaxy
galaxy buds
gs9
Samsung
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Superuser Contribution Go! by Spinnin Records songs removed?

I am no longer able to play any of the songs in the Go! by Spinnin Records playlist that I had saved and also all songs were removed from all devices that I had it saved for offline play. Is this playlist being officially removed from Spotify or is t...

Casual Listener

I am no longer able to play any of the songs in the Go! by Spinnin Records playlist that I had saved and also all songs were removed from all devices that I had it saved for offline play.  Is th...

Mihail

Spotify Legend

1662 Views

4 replies

2 likes

Android
Desktop
Songs Disappeared
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Superuser Contribution Crossfade in Club Beats Playlist

PremiumCountryGermanyDeviceSamsung Galaxy 9Operating SystemAndroid P (9) My Question or IssueWhen I am turning off the crossfade Feature, Spotify use it nevertheless in the playlist: Club Beats. So the songs do not play to their end.

Newbie

Premium Country Germany Device Samsung Galaxy 9 Operating System Android P (9)   My Question or Issue When I am turning off the crossfade Feature, Spotify use it nevertheless in the pla...

Guido

Spotify Legend

397 Views

1 replies

0 likes

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My spotify will not download playlists although I'm a premium subscriber

I have Spotify Premium and I'm using it on my Samsung S7 Edge. Up to recently I've had no problems with it, but on installing and formatting a 128gb SD card I've had nothing but problems.The card is 'seen' by Spotify (after uninstalling and reinstall...

Newbie

I have Spotify Premium and I'm using it on my Samsung S7 Edge. Up to recently I've had no problems with it, but on installing and formatting a 128gb SD card I've had nothing but problems. The card i...

459 Views

0 replies

1 likes

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Mobile Not Loading Saved Artist Playlist (After Clean Reinstall and Removal of Offline Devices)

PlanPremiumCountryUSDeviceMoto Z Play My Question or IssueMore and more recently, it seems that whenever I attempt to access a saved songs playlist (such as my saved Talking Heads songs) on my phone, it'll do the loading screen for a hot second and t...

Casual Listener

Plan Premium Country US Device Moto Z Play   My Question or Issue More and more recently, it seems that whenever I attempt to access a saved songs playlist (such as my saved Talking Head...

TheMightyNerd

Casual Listener

728 Views

1 replies

0 likes

loading issues
saved artist
saved songs
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Spotfiy plays on desktop when I want it to play in the car

PlanPremiumCountryCanadaDevicePixel 2XL, Windows DesktopOperating SystemAndroid Oreo, Android Auto My Question or IssueI use Spotify on Windows at work, all day. When I go home, I use Android Auto in the car to play Spotify. Quite often, I will have ...

Casual Listener

Plan Premium Country Canada Device Pixel 2XL, Windows Desktop Operating System Android Oreo, Android Auto   My Question or Issue I use Spotify on Windows at work, all day.  When I...

366 Views

0 replies

0 likes

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Superuser Contribution Android Auto Search Album by Artist

PlanPremiumCountryUSA DeviceSamsung Galaxy 8Operating SystemAndroid Auto I'd love to select an artist by alphabetical search, then see a list of albums by that artist..... able to select and then play the album (better yet, even select a song from sa...

Newbie

Plan Premium Country USA   Device Samsung Galaxy 8 Operating System Android Auto   I'd love to select an artist by alphabetical search, then see a list of albums by that artist......

TomMurray_

Newbie

1369 Views

3 replies

15 likes

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  • 3 replies
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Volume fluctuates when changing apps or closing screen.

Currently using Google Pixel 2 XL, the volume of a song will fluctuate back and forth while doing other activities on the phone eg. As soon as I start to type in the keyboard the volume will go quieter and if I stop typing it gets louder. This happen...

Visitor

Currently using Google Pixel 2 XL, the volume of a song will fluctuate back and forth while doing other activities on the phone eg. As soon as I start to type in the keyboard the volume will go quiet...

1016 Views

0 replies

0 likes

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