Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium with Hulu for studentsCountryUnited StatesDeviceSamsung Galaxy s7Operating SystemAndroid version 8.0.0 My Question or IssueHi all. I've been having this issue for the last couple months and it's really annoying. Basically, whatever I'm li...
Plan Premium with Hulu for students Country United States Device Samsung Galaxy s7 Operating System Android version 8.0.0 My Question or Issue Hi all. I've been having this issue for...
367 Views
0 replies
0 likes
PlanPremium CountryUnited States DeviceSamsung Galaxy s8 plus Operating SystemAndroid Oreo (8.0.0) My Question or IssueWhen I am using car mode, I select the song I want to listen to then lock my phone. When I unlock the phone, without touching the s...
Plan Premium Country United States Device Samsung Galaxy s8 plus Operating System Android Oreo (8.0.0) My Question or Issue When I am using car mode, I s...
1110 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceMoto Z2 PlayOperating SystemAndroid 8.0, February patch My Question or IssueFor the last two versions, Spotify refuses to remember downloaded playlists. Songs synced from PC are shown as downloaded, but trying to play t...
Plan Premium Country Germany Device Moto Z2 Play Operating System Android 8.0, February patch My Question or Issue For the last two versions, Spotify refuses to remember downloaded p...
Spotify Star
524 Views
3 replies
0 likes
PlanPremiumDeviceOneplus one 64gb My Question or IssueI have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, but when k look in my phones setting spotify takes 22gb of space. What i...
Plan Premium Device Oneplus one 64gb My Question or Issue I have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, bu...
405 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroidVersion: 8.4.97.807My Question or IssueAlbum cover art isn't loading with listening window, downloading new songs can range from slow to basically unresponsive, and loading for pl...
Plan Premium Country United States Device LG K20 Plus Operating System Android Version: 8.4.97.807 My Question or Issue Album cover art isn't loading with listening window, downlo...
Not applicable
366 Views
1 replies
0 likes
PlanPremium for FamilyCountryUnited StatesDeviceGoogle Pixel 2Operating SystemAndroid Q My Question or IssueThis post is in regards to a small bug I encountered while using Spotify with my Google Pixel 2 on the Android Q Beta. I've chosen to submit t...
Plan Premium for Family Country United States Device Google Pixel 2 Operating System Android Q My Question or Issue This post is in regards to a small bug I encountered while using S...
Newbie
890 Views
1 replies
1 likes
PlanPremiumCountryGermany DeviceLG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system Operating SystemAndroid 8.0.0, Windows 10 Pro My Question or Issue I have problem with the app over all androids devices at my home network. My wifi is i...
Plan Premium Country Germany Device LG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system Operating System Android 8.0.0, Windows 10 Pro My Question or Issue &...
419 Views
0 replies
0 likes
I gave tried everything but I can't see any shuffle button in now playing songs.I even reinstalled the app.Please help!
I gave tried everything but I can't see any shuffle button in now playing songs. I even reinstalled the app. Please help!
Community Legend
2502 Views
1 replies
0 likes
PlanPremiumCountryLuxembourgDeviceSamsung Galaxy A6+Operating SystemAndroid Oreo My Question or IssueI have a problem in my Spotify app.When I want to listen to a saved album, for example Trench by Twenty One Pilots, I have to scroll through 100 Albu...
Plan Premium Country Luxembourg Device Samsung Galaxy A6+ Operating System Android Oreo My Question or Issue I have a problem in my Spotify app. When I want to listen to a save...
295 Views
0 replies
0 likes
PlanPremiumCountryIndia DeviceLGV20Operating SystemAndroid Oreo My Question or IssueThanks for launching in india finally.. I am a spotify India premium user... Unfortunately I don't see or able to play any songs of my fav artists like - Coldplay, Li...
Plan Premium Country India Device LGV20 Operating System Android Oreo My Question or Issue Thanks for launching in india finally.. I am a spotify India premium user... U...
Composer
421 Views
1 replies
0 likes
PlanPremiumCountryUK Device(Samsung Galaxy 9)Operating System(Android Oreo, ) Steps to replicate1. Log in to Android App2. Click Your Library3. Click Songs4. Pull down to activate Search Filter5. Type in search term6. Play a song from filtered result...
Plan Premium Country UK Device (Samsung Galaxy 9) Operating System (Android Oreo, ) Steps to replicate 1. Log in to Android App 2. Click Your Library 3. Click ...
468 Views
0 replies
0 likes
PlanFreeCountryINDIADeviceXiaomi Redmi Note 5Operating SystemAndriid My Question or IssueCan't view complete ARTIST INFORMATION OF ANY ARTIST
Plan Free Country INDIA Device Xiaomi Redmi Note 5 Operating System Andriid My Question or Issue Can't view complete ARTIST INFORMATION OF ANY ARTIST
Casual Listener
434 Views
3 replies
1 likes
PlanPremiumCountryGERDeviceNokia 6.1Operating SystemAndroid 9 My Question or IssueSince August 2018, every time I want want to go to the "Albums" view on Spotify in Android Auto, I get the green loading cycle and spotify will remain loading.
Plan Premium Country GER Device Nokia 6.1 Operating System Android 9 My Question or Issue Since August 2018, every time I want want to go to the "Albums" view on Spotify in Android A...
Community Legend
562 Views
4 replies
0 likes
PlanPremiumCountrySwedenDeviceHuawei P Smart Since a while back I can't access artists that I have saved in my library if they have alot of songs. It seems to work if there are less than 100 songs, but not above. I just get to a black screen. It does...
Plan Premium Country Sweden Device Huawei P Smart Since a while back I can't access artists that I have saved in my library if they have alot of songs. It seems to work ...
Spotify Star
2460 Views
4 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLG V20Operating SystemAndroid 8.0.0 Oreo My Question or IssueI have a Spotify Premium account but the android app (and only the app--I am listening to music fine on my desktop) will only play a few seconds of a so...
Plan Premium Country United States Device LG V20 Operating System Android 8.0.0 Oreo My Question or Issue I have a Spotify Premium account but the android app (and only the app--I am...
428 Views
0 replies
2 likes
PlanPremiumCountryIndiaDeviceSamsung J6+Operating SystemAndroid Oreo My Question or IssueMy playlist gets downloaded everyday twice a day. I don't why. And if I cancel the download I can't use the offline feature and if that's how spotify premium wor...
Plan Premium Country India Device Samsung J6+ Operating System Android Oreo My Question or Issue My playlist gets downloaded everyday twice a day. I don't why. And if I cancel the do...
271 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating System8.0 My Question or IssueIt worked perfect when I first got my car last month and since then it has stopped. When I am connect to android auto via usb cable, it will not play. It works fla...
Plan Premium Country Canada Device Samsung Galaxy S8 Operating System 8.0 My Question or Issue It worked perfect when I first got my car last month and since then it has stop...
407 Views
0 replies
0 likes
I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go quiet and resume anywhere from 5 to 25 seconds later...
I have Spotify premium and more frequently than before my audio cuts out. It has before, but for the past couple days it's more like 2-3 times a song. The music keeps playing, but the audio will go q...
622 Views
0 replies
1 likes
PlanPremiumCountryUSADeviceLG Tribute HD Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artist, have their albums saved to my library or have them downloaded for offline use. I ...
Plan Premium Country USA Device LG Tribute HD Only certain artists will load for me and this has been happening for two weeks or so. It doesn't matter if I follow an artis...
658 Views
0 replies
3 likes
PlanPremiumCountryIndia DeviceAndroid Operating SystemA. Oreo My Question or Issue When will WARNER BROS content be available. So many of my favorite songs are unavailable, spotify ain't fun this way. So many playlists are greyed out.
Plan Premium Country India Device Android Operating System A. Oreo My Question or Issue When will WARNER BROS content be available. So many of my favori...
Spotify Star
7617 Views
2 replies
11 likes
