Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5460 Views

0 replies

7 likes

  • 5460 Views
  • 0 replies
  • 7 likes

Images in the app won't load

PlanPremiumDeviceOnePlus 3TOperating SystemAndroid Oreo (8.0)My Question or Issue Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missing, but those were available previously even when I'm offline since I have do...

Newbie

Plan Premium Device OnePlus 3T Operating System Android Oreo (8.0) My Question or Issue   Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missi...

Billy-J

Spotify Star

806 Views

1 replies

0 likes

  • 806 Views
  • 1 replies
  • 0 likes

Music stops when phone auto locks

PlanPremiumCountryIrelandDeviceSamsung Galaxy 9Operating SystemAndroid Oreo It started with the most recent update. When in car mode and outside of it. In car mode, when the phone auto locks the music stops and I can no longer control my phone using ...

Casual Listener

Plan Premium Country Ireland Device Samsung Galaxy 9 Operating System Android Oreo   It started with the most recent update. When in car mode and outside of it. In car mode, when t...

Nico

Community Legend

1877 Views

3 replies

1 likes

  • 1877 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android App - Unusable] Stops playing randomly since last update.. and other issues

PlanPremiumCountryItalyDeviceSamsung Galaxy S9+Operating SystemAndroid 9 w/ One UI 1.0 My Question or IssueFor a few days now, Spotify keeps randomly stopping music in various different ways:1. Spotify playing in background > Lock device > Spotify st...

Newbie

Plan Premium Country Italy Device Samsung Galaxy S9+ Operating System Android 9 w/ One UI 1.0   My Question or Issue For a few days now, Spotify keeps randomly stopping music in variou...

Ethan58

Visitor

37612 Views

16 replies

22 likes

  • 37612 Views
  • 16 replies
  • 22 likes

Solved!! Music's not playing

Hello. I've recently started using Spotify Premium but I've noticed A Weird Problem where the some songs I choose doesn't even play. When I try to play it on my pc it says something about "Verifying this track on my phone" Some notes: none of the mus...

Casual Listener

Hello. I've recently started using Spotify Premium but I've noticed A Weird Problem where the some songs I choose doesn't even play. When I try to play it on my pc it says something about "Verifying ...

Billy-J

Spotify Star

1169 Views

5 replies

0 likes

  • 1169 Views
  • 5 replies
  • 0 likes

[android]User Interface

Premium - Samsung Galaxy S8There are a lot of features available on the iOS version of Spotify that I feel would benefit android users as well. For example, iOS users can swipe to add a song to their queue, and they can modify the order of songs in t...

Newbie

Premium - Samsung Galaxy S8 There are a lot of features available on the iOS version of Spotify that I feel would benefit android users as well. For example, iOS users can swipe to add a song to the...

MattSuda

Spotify Star

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes

Spotify Metadata Support with Subaru Impreza

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid Version 8.0.0Spotify App Version 8.4.97.807 My Question or IssueI own a Subaru Impreza '15 and have connected my device to my car using bluetooth. The Metadata from Spotify will show ...

Newbie

Plan Premium Country USA Device Samsung Galaxy 8 Operating System Android Version 8.0.0 Spotify App Version 8.4.97.807   My Question or Issue I own a Subaru Impreza '15 and have conne...

Sanmartino

Casual Listener

2321 Views

3 replies

5 likes

  • 2321 Views
  • 3 replies
  • 5 likes

How to sync an existing offline song playlist list to Spotify

Hi,I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I can play each one of them, then do Shazam and connect Shazam...

Casual Listener

  Hi, I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I...

SV248

Casual Listener

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryCosta rica DeviceHuawei P10Operating System8.0 My Question or IssueHello I cant find the spotify app on the Galaxy store active watch

Newbie

  Plan Premium Country Costa rica  Device Huawei P10 Operating System 8.0   My Question or Issue Hello  I cant find the spotify app on the Galaxy  store&nbsp...

Nico

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Pausing Problems on Android

PlanPremium with Hulu for studentsCountryUnited StatesDeviceSamsung Galaxy s7Operating SystemAndroid version 8.0.0 My Question or IssueHi all. I've been having this issue for the last couple months and it's really annoying. Basically, whatever I'm li...

Newbie

Plan Premium with Hulu for students Country United States Device Samsung Galaxy s7 Operating System Android version 8.0.0   My Question or Issue Hi all. I've been having this issue for...

367 Views

0 replies

0 likes

Android
Samsung
Samsung Galaxy 7
  • 367 Views
  • 0 replies
  • 0 likes

Car Mode Automatically Changes Song When Phone Is Unlocked

PlanPremium CountryUnited States DeviceSamsung Galaxy s8 plus Operating SystemAndroid Oreo (8.0.0) My Question or IssueWhen I am using car mode, I select the song I want to listen to then lock my phone. When I unlock the phone, without touching the s...

Casual Listener

Plan Premium   Country United States   Device Samsung Galaxy s8 plus   Operating System Android Oreo (8.0.0)   My Question or Issue When I am using car mode, I s...

1110 Views

0 replies

0 likes

  • 1110 Views
  • 0 replies
  • 0 likes

Downloads gone after reboot

PlanPremiumCountryGermanyDeviceMoto Z2 PlayOperating SystemAndroid 8.0, February patch My Question or IssueFor the last two versions, Spotify refuses to remember downloaded playlists. Songs synced from PC are shown as downloaded, but trying to play t...

Regular

Plan Premium Country Germany Device Moto Z2 Play Operating System Android 8.0, February patch   My Question or Issue For the last two versions, Spotify refuses to remember downloaded p...

Billy-J

Spotify Star

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

Spotify taking more space than it says

PlanPremiumDeviceOneplus one 64gb My Question or IssueI have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, but when k look in my phones setting spotify takes 22gb of space. What i...

Newbie

Plan Premium Device Oneplus one 64gb   My Question or Issue I have about 1500 songs saved ln spotify. When I look in spotifys settings it says that the downloaded files are about 5gb, bu...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Solved!! [Troubleshoot] Album cover loading and download problems

PlanPremiumCountryUnited StatesDeviceLG K20 PlusOperating SystemAndroidVersion: 8.4.97.807My Question or IssueAlbum cover art isn't loading with listening window, downloading new songs can range from slow to basically unresponsive, and loading for pl...

Visitor

Plan Premium Country United States Device LG K20 Plus Operating System Android Version: 8.4.97.807 My Question or Issue Album cover art isn't loading with listening window, downlo...

user-removed

Not applicable

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

[Android Q Beta] Bluetooth Playback Drops When Starting a Track

PlanPremium for FamilyCountryUnited StatesDeviceGoogle Pixel 2Operating SystemAndroid Q My Question or IssueThis post is in regards to a small bug I encountered while using Spotify with my Google Pixel 2 on the Android Q Beta. I've chosen to submit t...

Newbie

Plan Premium for Family Country United States Device Google Pixel 2 Operating System Android Q   My Question or Issue This post is in regards to a small bug I encountered while using S...

omarg247

Newbie

892 Views

1 replies

1 likes

  • 892 Views
  • 1 replies
  • 1 likes

Android devices in different vlan

PlanPremiumCountryGermany DeviceLG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system Operating SystemAndroid 8.0.0, Windows 10 Pro My Question or Issue I have problem with the app over all androids devices at my home network. My wifi is i...

Newbie

Plan Premium Country Germany  Device LG G5, Samsung Galaxy S7, iPhone SE, Windows, Onkyo audio system  Operating System Android 8.0.0, Windows 10 Pro   My Question or Issue &...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Solved!! No Shuffle Button Appearing

I gave tried everything but I can't see any shuffle button in now playing songs.I even reinstalled the app.Please help!

Newbie

  I gave tried everything but I can't see any shuffle button in now playing songs. I even reinstalled the app. Please help!  

Nico

Community Legend

2502 Views

1 replies

0 likes

  • 2502 Views
  • 1 replies
  • 0 likes

Show saved albums only

PlanPremiumCountryLuxembourgDeviceSamsung Galaxy A6+Operating SystemAndroid Oreo My Question or IssueI have a problem in my Spotify app.When I want to listen to a saved album, for example Trench by Twenty One Pilots, I have to scroll through 100 Albu...

Newbie

Plan Premium Country Luxembourg Device Samsung Galaxy A6+ Operating System Android Oreo   My Question or Issue I have a problem in my Spotify app. When I want to listen to a save...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Favourite artists not found in india

PlanPremiumCountryIndia DeviceLGV20Operating SystemAndroid Oreo My Question or IssueThanks for launching in india finally.. I am a spotify India premium user... Unfortunately I don't see or able to play any songs of my fav artists like - Coldplay, Li...

Newbie

Plan Premium Country India   Device LGV20 Operating System Android Oreo   My Question or Issue Thanks for launching in india finally.. I am a spotify India premium user... U...

xoholo

Composer

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

App continues playing searched results even when search term is removed.

PlanPremiumCountryUK Device(Samsung Galaxy 9)Operating System(Android Oreo, ) Steps to replicate1. Log in to Android App2. Click Your Library3. Click Songs4. Pull down to activate Search Filter5. Type in search term6. Play a song from filtered result...

Regular

  Plan Premium Country UK   Device (Samsung Galaxy 9) Operating System (Android Oreo, )   Steps to replicate 1. Log in to Android App 2. Click Your Library 3. Click ...

469 Views

0 replies

0 likes

Android
filter
Search
  • 469 Views
  • 0 replies
  • 0 likes

Can't Display Artist Information On Spotify India

PlanFreeCountryINDIADeviceXiaomi Redmi Note 5Operating SystemAndriid My Question or IssueCan't view complete ARTIST INFORMATION OF ANY ARTIST

Casual Listener

Plan Free Country INDIA Device Xiaomi Redmi Note 5 Operating System Andriid   My Question or Issue Can't view complete ARTIST INFORMATION OF ANY ARTIST

__Neil_Isaac__

Casual Listener

438 Views

3 replies

1 likes

  • 438 Views
  • 3 replies
  • 1 likes