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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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classifying songs is a mess!!

PlanPremiumCountryColombiaDeviceHuawei P10 LiteOperating SystemAndroid 8.0 My Question or IssueAfter the new update, classifying songs is now a mess! I get that y'all are trying to develop some kind of algorithm, but for someone like me that has 170+...

Newbie

Plan Premium Country Colombia Device Huawei P10 Lite Operating System Android 8.0   My Question or Issue After the new update, classifying songs is now a mess! I get that y'all are try...

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Solved!!Superuser Contribution Screen Gets Stuck On A Blank Loading Page

PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy S9Operating SystemAndroid 9 Pie My Question or IssueHello! My Spotify app gets stuck on a blank loading screen when navigating back to an album or playlist. This usually happens when going to the...

Casual Listener

Plan Free/Premium Country Philippines Device Samsung Galaxy S9 Operating System Android 9 Pie   My Question or Issue Hello! My Spotify app gets stuck on a blank loading screen when nav...

carlzacher

Casual Listener

1613 Views

2 replies

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Superuser Contribution I can't use the lock feature for my Huawei mate 20 Lite

I just can't use the lock feature for playing and pause music. I tried everything. It's realy irritating me. I just got my phone since 4 days o I just installed spotify so I dont think its necessary to download spotify again.. Can someone help me. Pr...

Newbie

I just can't use the lock feature for playing and pause music. I tried everything. It's realy irritating me. I just got my phone since 4 days o I just installed spotify so I dont think its necessary ...

Guido

Spotify Legend

584 Views

1 replies

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Superuser Contribution Album Art Not Showing

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid Oreo My Question or IssueWhen listening to music, I've noticed that album art doesn't seem to show up, mostly when viewing the player itself where the album art is actually la...

Casual Listener

Plan Premium Country United States Device Samsung Note 8 Operating System Android Oreo   My Question or Issue When listening to music, I've noticed that album art doesn't seem to show ...

Katerina

Spotify Legend

444 Views

1 replies

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Superuser Contribution Downloaded songs gone after update and cannot change download location (SD)

PlanPremiumCountryUSADeviceLG Stylo 2Operating SystemAndroid Marshmellow 6.0.1My Question or IssueA new Spotify update came out for Android and when I looked at my music after the update, all of the downloaded tracks were not downloaded anymore, and ...

Newbie

Plan Premium Country USA Device LG Stylo 2 Operating System Android Marshmellow 6.0.1 My Question or Issue A new Spotify update came out for Android and when I looked at my music after t...

Katerina

Spotify Legend

630 Views

1 replies

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Genre Radio Error Message.

PlanPremiumCountryGreeceOperating SystemAndroid Oreo, Windows 10 My Question or IssueHey there, when I go to a Genre and hit the radio button, genre radio starts to play but when I press the "GENRE RADIO FOR" on the top of the screen I have an error ...

Roadie

Plan Premium Country Greece Operating System Android Oreo, Windows 10   My Question or Issue Hey there, when I go to a Genre and hit the radio button, genre radio starts to play but...

748 Views

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genre
Genre Radio
Radio
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Superuser Contribution Can't change storage V8.4.97

PlanPremiumCountryMexicoDeviceMoto G4Operating SystemAndroid My Question or IssueI'm trying to change the storage option but doesn't appear the option, just appears label Storage

Newbie

  Plan Premium Country Mexico Device Moto G4 Operating System Android   My Question or Issue I'm trying to change the storage option but doesn't appear the option, just appears l...

Katerina

Spotify Legend

631 Views

1 replies

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Superuser Contribution The new interface just doesn't make sense

PlanPremiumCountryUSADeviceSamsung S6 My Question or IssueThe new update has removed the single most useful feature from the library and on Spotify in general, namely the ability to curate personalized artist specific playlists just by saving the son...

Newbie

Plan Premium Country USA Device Samsung S6   My Question or Issue The new update has removed the single most useful feature from the library and on Spotify in general, namely the ability...

Jemi

Spotify Legend

1127 Views

1 replies

3 likes

saved music
Update
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Solved!!Superuser Contribution app loses downloads on Android based FiiO x-7II

PlanPremium Device: FiiO X7 mark IIOperating System: Android 5.1. My Question or Issue: My X7 very rarely has internet access during daily usage at work. I've downloaded my extensive playlists 3 times now only to loose them a few days later....Why? r...

Casual Listener

Plan Premium   Device: FiiO X7 mark II Operating System: Android 5.1.   My Question or Issue: My X7 very rarely has internet access during daily usage at work. I've downloaded my ex...

kurosawsa

Casual Listener

3228 Views

10 replies

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Superuser Contribution Library is different now

PlanPremiumCountryBrazilDeviceMotorila G7 PlusOperating SystemAndroid P My Question or IssueRecently i changed my Motorola G5 (Android Oreo) to my new phone, motorola G7 Plus (Android Pie). I noticed that the app is tottaly different, and on my G5 I ...

Visitor

Plan Premium Country Brazil Device Motorila G7 Plus Operating System Android P   My Question or Issue Recently i changed my Motorola G5 (Android Oreo) to my new phone, motorola G7 Plus...

user-removed

Not applicable

809 Views

6 replies

1 likes

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How to Close Spotify

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueSo when I’m using Spotify, and my phone locks, I attempt to close Spotify by unlocking my phone, swiping down from the home screen, where I can se...

Newbie

  Plan Premium Country United Kingdom Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue So when I’m using Spotify, and my phone locks, I attempt ...

Billy-J

Spotify Star

457 Views

1 replies

0 likes

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How to download a compilation album without saving it into my library?

PlanPremiumCountryVietnamMy Question or IssueI want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library.

Newbie

Plan Premium Country Vietnam My Question or Issue I want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library. 

jsannn

Community Legend

764 Views

1 replies

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Samsung S8 Restart Downloaded Music gone from the Mirco SD

PlanPremiumCountryAustraliaDeviceS8Operating SystemAndroid Pie 9.0 My Question or IssueBeen having this probaly for at least a few weeks now.... when even i restart my phone my spotify change storage to the phone storage... my Mirco SD SanDisk Ultra ...

Regular

Plan Premium Country Australia Device S8 Operating System Android Pie 9.0   My Question or Issue Been having this probaly for at least a few weeks now.... when even i restart my phone ...

NinjaSniper85_

Regular

1582 Views

7 replies

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Superuser Contribution Change Order of Playlists

How do you change the order that your playlists appear on the app/web player? In the app, you have the option to "Sort By" a few different options, but none of them allow you to customize the order in which your own playlists appear, only choose betw...

Casual Listener

How do you change the order that your playlists appear on the app/web player?   In the app, you have the option to "Sort By" a few different options, but none of them allow you to customize th...

Alex

Spotify Legend

65459 Views

15 replies

12 likes

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Solved!!Superuser Contribution Library view is different than usual

PlanPremiumCountryGermany My Question or IssueThe library view is different than usual. (As seen on the screenshot) I know it's a minor thing, but I'm still annoyed of it, I'm just used to the standart library. Is there a way to fix it?

Newbie

  Plan Premium Country Germany   My Question or Issue The library view is different than usual. (As seen on the screenshot) I know it's a minor thing, but I'm still annoyed of it, I'...

Jacuzzi510

Regular

4025 Views

15 replies

2 likes

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Headset Play/Pause/Skip - Forward/Backward NOT WORKING

PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...

Casual Listener

Plan Premium Country Denmark Device OnePlus 3T Operating System Android 8.0   My Question or Issue Approximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume...

Azazel2205

Casual Listener

10111 Views

5 replies

2 likes

Android
backward
bluetooth
bug
control
Forward
headset
media
media control
media keys
pause
Play
Repeating
skip
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Saving album not working correctly

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid 9 My Question or IssueSince the last 2 weeks im not able to save an album to my songs like i did before. The save album button just doesnt do anything. I have to manually save the songs ...

Casual Listener

Plan Premium Country Germany Device OnePlus 6 Operating System Android 9   My Question or Issue Since the last 2 weeks im not able to save an album to my songs like i did before. The s...

QualiAwe

Composer

2330 Views

3 replies

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album
Android
saving
Windows
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Galaxy S9+ Crashes when using Spotify app

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid P My Question or IssueWhenever I open Spotify on my phone I can use it fine until my screen timesout. Then when I try to turn my screen back on it goes black, flahes, and then resta...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android P   My Question or Issue Whenever I open Spotify on my phone I can use it fine until my screen timesout. The...

yooc53

Casual Listener

537 Views

1 replies

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Superuser Contribution Discover weekly and release radar

PlanPremiumCountryIndiaDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IsRelease radar and discover weekly are not yet available. I have subscribed for Spotify premium since it's launch in India. Thanks in advance

Newbie

  Plan Premium Country India Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Is Release radar and discover weekly are not yet available. I have subscri...

Jemi

Spotify Legend

1907 Views

1 replies

2 likes

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Spotify doesn't recognize microSD

I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage.https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/4559002?advanced=false&collapse_discussion=true&q=micro...

Newbie

I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage. https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/45...

389 Views

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