Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1531 Views

0 replies

6 likes

  • 1531 Views
  • 0 replies
  • 6 likes

Superuser Contribution Spotify will not recognize phone as offline device

PlanPremium + HuluCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid One UI My Question or Issue Hello, I am brand new to Spotify, I just signed up yesterday on my Windows PC for Spotify premium and downloaded the desktop app. I began download...

Casual Listener

Plan Premium + Hulu Country USA Device Samsung Galaxy S10 Operating System Android One UI   My Question or Issue   Hello,   I am brand new to Spotify, I just signed up yes...

Peter

Spotify Legend

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

Superuser Contribution App Crashing

PlanFreeCountryUnited States DeviceSamsung Galasy S9 My Question or IssueFor about a month now my app has been crashing every time I use it. Doesn't matter if I listen to it on my phone or through bluetooth, it crashes sometimes a few seconds to minu...

Newbie

Plan Free Country United States   Device Samsung Galasy S9   My Question or Issue For about a month now my app has been crashing every time I use it. Doesn't matter if I listen to ...

Peter

Spotify Legend

618 Views

1 replies

1 likes

  • 618 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs folder dissapeared

PlanPremiumCountryNew ZealandSamsung galaxy S8+Operating System(Android 9.0 Pie) My Question or IssueThe songs folder has dissapeared from my spotify premium app. I had over 800 songs in there and now it's gone! Is there some way I can find this agai...

Newbie

Plan Premium Country New Zealand Samsung galaxy S8+ Operating System (Android 9.0 Pie)   My Question or Issue The songs folder has dissapeared from my spotify premium app. I had over 80...

Peter

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Instagram story's icon not found

I'm using Samsung A8,Using the newest spotify (premium) and instagram.However, i can't find the instagram story's icon when i want to share the music. Can you fix it? Already clean the app, uninstall, reinstalled, both of them. And got nothing. Thank...

Newbie

I'm using Samsung A8, Using the newest spotify (premium) and instagram. However, i can't find the instagram story's icon when i want to share the music. Can you fix it? Already clean the app, unins...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffle for Songs

Hi, I don't see the Song button in My Library anymore using an Android device. So I can't set shuffle on for songs, only for artists, albums and playlists. It's rather annoying and I had this feature before. May I have someones advise? PlanPremiumCou...

Newbie

Hi, I don't see the Song button in My Library anymore using an Android device. So I can't set shuffle on for songs, only for artists, albums and playlists. It's rather annoying and I had this feature...

Peter

Spotify Legend

464 Views

2 replies

2 likes

  • 464 Views
  • 2 replies
  • 2 likes

Can't save on SD Card

PlanPremiumCountryGermany DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueI am not able to save my downloaded songs to a SD Card for more than a couple of minutes.I tried uninstalling and reinstalling spotify a couple ti...

Casual Listener

Plan Premium Country Germany  Device Samsung Galaxy S7 Edge Operating System Android 8.0.0   My Question or Issue I am not able to save my downloaded songs to a SD Card for more t...

Dan666

Newbie

615 Views

1 replies

1 likes

  • 615 Views
  • 1 replies
  • 1 likes

Spotify changing storage slot

PlanPremiumCountryUSDeviceGalaxy S8Operating SystemAndroid 9.0 My Question or IssueSince the last os update spotify is swapping and re downloading my offline library. The library is still on my sd card, but it won't let me manually change the storage...

Newbie

Plan Premium Country US Device Galaxy S8 Operating System Android 9.0   My Question or Issue Since the last os update spotify is swapping and re downloading my offline library. The lib...

465 Views

0 replies

0 likes

  • 465 Views
  • 0 replies
  • 0 likes

Pixel 2 | Android 8.1.0 | USB-C Headphone Adapter does not switch back to headphone

Pixel 2 USB-C Headphone Adapter does not switch back to headphone mode after answering phone call, instead it shows usb charging.PlanFreeCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wind...

Newbie

Pixel 2 USB-C Headphone Adapter does not switch back to headphone mode after answering phone call, instead it shows usb charging. Plan Free Country Canada Device (iPhone 8, Samsung Galaxy 9, Ma...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

Alphabetically sorting is now wrong

I am using the Spotify for Android app on my OnePlus 6t, and when I opened up one of my playlists (which I have sorted alphabetically) this morning, I noticed that the sorting has changed. Now, songs that start with A and The, such as The Boys are Ba...

Newbie

I am using the Spotify for Android app on my OnePlus 6t, and when I opened up one of my playlists (which I have sorted alphabetically) this morning, I noticed that the sorting has changed. Now, songs...

Jᴀᴄᴋ

Roadie

676 Views

1 replies

0 likes

  • 676 Views
  • 1 replies
  • 0 likes

Spotify CRASHES everyday

PlanPremiumCountryItalyDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueEveryday I use spotify at work on my phone but everyday, after two songs, it crashes. It's so frustrating!I try everything: reinstalling app, clean spotify cache...

Newbie

Plan Premium Country Italy Device Samsung Galaxy 7 Operating System Android   My Question or Issue Everyday I use spotify at work on my phone but everyday, after two songs, it crashes....

Jᴀᴄᴋ

Roadie

573 Views

1 replies

2 likes

  • 573 Views
  • 1 replies
  • 2 likes

queue an entire playlist with android

Wanna queue an entire playlist on android 

Newbie

Wanna queue an entire playlist on android  

ElainaD

Composer

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Story Not Working

Spotify doesn't show "Instagram Story" option.PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 6 ProOperating SystemAndroid 9 My Question or IssueWould you please give solutions?

Casual Listener

Spotify doesn't show  "Instagram Story" option. Plan Premium Country Indonesia Device Xiaomi Redmi Note 6 Pro Operating System Android 9   My Question or Issue Would you please g...

wijaya_teo

Casual Listener

662 Views

2 replies

0 likes

  • 662 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify ghost ad

PlanFreeCountryRomaniaDeviceSamsung A3 2017Operating SystemAndroid Oreo My Question or IssueI regularly encounter ads like the one in the picture, which are completely inactive. I click either on the ad or the dismiss button, but none of them work, b...

Visitor

Plan Free Country Romania Device Samsung A3 2017 Operating System Android Oreo   My Question or Issue I regularly encounter ads like the one in the picture, which are completely i...

user-removed

Not applicable

938 Views

4 replies

0 likes

  • 938 Views
  • 4 replies
  • 0 likes

Spotify App doesn't show Songs

PremiumNew Zealand DeviceSamsung Galaxy S10 My Question or IssueMy 'Your Library' tab doesn't have the option for 'Songs'Nor does it have recently played songs or the usual options

Newbie

Premium New Zealand   Device Samsung Galaxy S10   My Question or Issue My 'Your Library' tab doesn't have the option for 'Songs' Nor does it have recently played songs or the usual ...

Deadjim

Roadie

1055 Views

1 replies

0 likes

  • 1055 Views
  • 1 replies
  • 0 likes

Crash when using a search filter in a playlist

PlanPremiumCountryUnited KingdomDeviceOnePlus 5TOperating SystemAndroid 9 My Question or IssueWhen looking at a playlist, if I type a search then either leave the app for a while or lock my phone for a while, when I come back to Spotify, it crashes t...

Casual Listener

Plan Premium Country United Kingdom Device OnePlus 5T Operating System Android 9   My Question or Issue When looking at a playlist, if I type a search then either leave the app for a...

559 Views

0 replies

0 likes

Crash
  • 559 Views
  • 0 replies
  • 0 likes

Android TV Spotify app. does not remember login/password

PlanFamily PremiumCountryFranceDeviceXiaomi Mibox 3 (international version)Operating SystemAndroid TV 8.0.0Spotify version1.16.0 (16 April 2019). My Question or IssueHelloThe Android TV version of Spotify does not remember the login/password informat...

Casual Listener

Plan Family Premium Country France Device Xiaomi Mibox 3 (international version) Operating System Android TV 8.0.0 Spotify version 1.16.0 (16 April 2019).   My Question or Issue Hell...

653 Views

0 replies

2 likes

  • 653 Views
  • 0 replies
  • 2 likes

Spotify will not start - android

Plan:Premium FamilyCountry: AustraliaDevice: Samsung Note 3Operating System: Android 5.0 My Question or IssueSpotify does not open. Just get a black screen for a few seconds then it closes. I have tried the following but it still does not open.Clear ...

Regular

Plan:Premium Family Country:           Australia Device:              Samsung No...

SisterSkaoi

Newbie

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Bibliothek enthällt keine Songs mehr

PlanPremiumCountryDeutschlandDevice(Samsung Galaxy 9)Operating SystemAndroid Oreo My Question or IssueIch kann zwar von meinem Computer also über das Windows Programm auf meine Lieder in der Bibliothek zugreifen, über mein Smartphone jedoch nicht. Da...

Newbie

Plan Premium Country Deutschland Device (Samsung Galaxy 9) Operating System Android Oreo   My Question or Issue Ich kann zwar von meinem Computer also über das Windows Programm au...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Playlist plays in wrong order. (Shuffle is off)

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid 9 Pie My Question or IssueI have a playlist with around ~60 songs in it. Whenever I press the first song it starts playing, but the next songs aren't in the order they are in the...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 9 Pie   My Question or Issue I have a playlist with around ~60 songs in it. Whenever I press the first so...

558 Views

0 replies

2 likes

  • 558 Views
  • 0 replies
  • 2 likes

Bluetooth headphones keep launching and playing spotify

PlanFamilyCountry DeviceSONY Xperia Operating SystemANDROID 6.0.1 My Question or IssueHello I'm hoping someone here can offer assistance as I'm st my wits end. Recently Spotify launches on its own and starts playing. I have a pair of Bluetooth tredz ...

Regular

  Plan Family Country   Device SONY Xperia  Operating System ANDROID 6.0.1   My Question or Issue Hello   I'm hoping someone here can offer assistance as I'm st ...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes