Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106680 Views

26 replies

3 likes

  • 106680 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216257 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216257 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

569774 Views

78 replies

3 likes

  • 569774 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

469851 Views

577 replies

40 likes

Account
Free
  • 469851 Views
  • 577 replies
  • 40 likes

Triple click for previous track not working on daily mix android

Hi allRecently I've noticed that triple click to go to previous track does not work on any of my daily mixes. The function works fine on all other playlists but for some reason not on my daily mixes. I swear that it used to work around 2 months ago. ...

Newbie

Hi all Recently I've noticed that triple click to go to previous track does not work on any of my daily mixes. The function works fine on all other playlists but for some reason not on my daily mixe...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Music Randomly Stop (restarts to 1 sec)

I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it! Its really annoying...anyone else getting this? I've already tried si...

Newbie

I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it!  Its really a...

640 Views

0 replies

2 likes

  • 640 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Song Disappearance

PlanPremiumCountryUSDevice(Lg G3 Beat)Operating System(Android 5.0.2) My Question or IssueHiI was using Spotify on my iPhone for a couple of year now and it handle it well but since I needed a secondary device playback SO I setup my old Lg G3 Beat (d...

Casual Listener

Plan Premium Country US Device (Lg G3 Beat) Operating System (Android 5.0.2)   My Question or Issue Hi I was using Spotify on my iPhone for a couple of year now and it handle it well ...

MrJLincoln

Casual Listener

1197 Views

4 replies

0 likes

  • 1197 Views
  • 4 replies
  • 0 likes

Songs not available when too much from same artist

Hello,I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app.I really love Pink Floyd and therefore I have about 90 songs from them saved, and downloaded on my sd card. Probl...

Newbie

Hello, I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app. I really love Pink Floyd and therefore I have about 90 son...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Daily Mix error Android

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A70Operating SystemAndroid version 9My Question or IssueNot the first time I've seen this problem come by on the web, but none of the solutions are helping me. My Daily mixes won't play anymore. ...

Visitor

  Plan Premium Country The Netherlands   Device Samsung Galaxy A70 Operating System Android version 9 My Question or Issue Not the first time I've seen this problem come by on th...

536 Views

0 replies

0 likes

Android
  • 536 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution App uncontrollable

PlanPremiumCountryUK DeviceHuawei mate 20 pro Operating SystemAndroid Oreo My Question or IssueWhenever I load the app it seems to uncontrollably bounce between the home page and a black loading screen with the Spotify logo in the middle. The whole t...

Casual Listener

Plan Premium Country UK   Device Huawei mate 20 pro   Operating System Android Oreo   My Question or Issue Whenever I load the app it seems to uncontrollably bounce be...

Peter

Spotify Legend

2837 Views

3 replies

0 likes

  • 2837 Views
  • 3 replies
  • 0 likes

Missing Spotify in Notifications bar

PlanPremiumCountryBulgariaDeviceLG Nexus 5XOperating SystemAndroid 8.1.0My Question or IssueI open Spotify app and play a song. When I leave it to play in background the only way to change a song or pause is to open app again. There is no 'mini playe...

Newbie

Plan Premium Country Bulgaria Device LG Nexus 5X Operating System Android 8.1.0 My Question or Issue I open Spotify app and play a song. When I leave it to play in background the only way to...

nielrio

Gig Goer

4765 Views

1 replies

0 likes

  • 4765 Views
  • 1 replies
  • 0 likes

Instagram Story Sharing

PlanPremiumCountryTurkeyDevice( Samsung Galaxy S7 Edge, iPad 4)Operating System(iOS 11, Android My Question or IssueOn my android phone instagram story sharing is not working. There is no instagram story sharing menu.Meanwhile on my ipad, there is in...

Newbie

Plan Premium Country Turkey Device ( Samsung Galaxy S7 Edge, iPad 4) Operating System (iOS 11, Android 😎   My Question or Issue On my android phone instagram story sharing is not work...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Its weird..

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example.. Artist: Kid RockSong as it appears: F-ck OffIssue at: 2.26 thru 2.28 It's like if the song was b...

Newbie

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example..   Artist: Kid Rock Song as it appears...

467 Views

0 replies

0 likes

Explicit
  • 467 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops any connection based activities after few minutes

PlanPremiumCountryItalyDeviceXiaomi Mi8 Lite and Huawei P10 LiteOperating SystemAndroid Oreo and Android Pie My Question or IssueDear all,starting from a lot of month, my wife and me have a lot of issue with our Spotify mobile app. When we start to p...

Regular

Plan Premium Country Italy Device Xiaomi Mi8 Lite and Huawei P10 Lite Operating System Android Oreo and Android Pie   My Question or Issue Dear all, starting from a lot of month,...

Peter

Spotify Legend

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Liked Songs/Albums merged when I joined premium?

PlanPremiumCountryAustriaDeviceSony Xperia XZsOperating SystemAndroid 8.0.0 My Question or IssueHi, I recently joined premium, having used the free version for a few months now. Prior to joining premium, I most commonly listened to a playlist of my l...

Newbie

Plan Premium Country Austria Device Sony Xperia XZs Operating System Android 8.0.0   My Question or Issue Hi, I recently joined premium, having used the free version for a few months n...

587 Views

0 replies

1 likes

  • 587 Views
  • 0 replies
  • 1 likes

Superuser Contribution UI is different for other members of Family Plan

I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to them, although I am on a premium subscription

Casual Listener

I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to ...

Peter

Spotify Legend

1719 Views

4 replies

0 likes

  • 1719 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify hiccups while playing on Galaxy Note 9

PlanPremiumCountryBrazilDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueSpotify is presenting hiccups while playing any music on my Galaxy Note 9. It's happening when the phone is locked. Whenever I touch or access the pho...

Casual Listener

Plan Premium Country Brazil Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue Spotify is presenting hiccups while playing any music on my Galaxy No...

Peter

Spotify Legend

999 Views

1 replies

0 likes

Android
Hiccups
  • 999 Views
  • 1 replies
  • 0 likes

Superuser Contribution Voice command doesn't work on Android Auto in portuguese

PlanFree/PremiumCountryBrazilDeviceOnePlus 5/Android AutoOperating SystemAndroid Oreo My Question or IssueI'm trying the voice commands on Android Auto, but it's not working. When I say "Play Ed Sheeran" works fine, but if I say the same command in p...

Casual Listener

Plan Free/Premium Country Brazil Device OnePlus 5/Android Auto Operating System Android Oreo   My Question or Issue I'm trying the voice commands on Android Auto, but it's not working....

Peter

Spotify Legend

1033 Views

3 replies

0 likes

  • 1033 Views
  • 3 replies
  • 0 likes

Nothing loads on mobile

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select it, it never plays. I've tried clearing cache, clea...

Casual Listener

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select ...

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

Shuffle ALL my library

PlanPremiumCountryUKDeviceNote 9Operating SystemAndroid Pie My Question or IssueHow on earth do I shuffle all songs in my library not just the Liked ones? I really don't want to have to go through every album and song. What a stupid feature to remove...

Newbie

Plan Premium Country UK Device Note 9 Operating System Android Pie   My Question or Issue How on earth do I shuffle all songs in my library not just the Liked ones?   I really d...

731 Views

0 replies

9 likes

  • 731 Views
  • 0 replies
  • 9 likes

Superuser Contribution Lost my 'Liked' playlist

PlanPremiumCountryUSADevicemoto g6Operating Systemandroid 8 My Question or IssueI recently bought the intro premium package (3 months for $0.99), everything seemed to be fine. Today I was prompted to reset my password, which I did. Then I noticed tha...

Newbie

Plan Premium Country USA Device moto g6 Operating System android 8   My Question or Issue I recently bought the intro premium package (3 months for $0.99), everything seemed to be fine...

Deadjim

Roadie

8007 Views

3 replies

1 likes

  • 8007 Views
  • 3 replies
  • 1 likes

Can't listen to my local music on Android

PlanPremiumCountryKuwaitDevicej320h galaxy j3 - Operating SystemAndroid 5.1.1 Lolipop My Question or IssueI want listen my local music on my android phone i used my LAPTOP to add new songs FROM LOCAL FILES and created new playlist but that's not work...

Newbie

Plan Premium Country Kuwait Device j320h galaxy j3 -  Operating System Android 5.1.1 Lolipop   My Question or Issue I want listen my local music on my android phone  i used ...

434 Views

0 replies

1 likes

  • 434 Views
  • 0 replies
  • 1 likes

Your mixtape

PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 Pro "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by a something went wrong screen. On my computer there is also a your mi...

Newbie

Plan Premium Country Switzerland Device Huawei Mate 10 Pro   "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by...

440 Views

0 replies

0 likes

Your mixtape not loading
  • 440 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mixes Missing

PlanPremiumCountryIndiaDeviceSamsung A9Operating SystemAndroid 9Hi everyone, First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I subscribed to Premium, the disappeared from my mobile.I tried restarting my phone...

Casual Listener

Plan Premium Country India Device Samsung A9 Operating System Android 9 Hi everyone,    First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I...

Katerina

Spotify Legend

3182 Views

9 replies

0 likes

  • 3182 Views
  • 9 replies
  • 0 likes