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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42085 Views
  • 65 replies
  • 25 likes
  • 42085 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877793 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877793 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26309 Views
  • 4 replies
  • 0 likes
  • 26309 Views
  • 4 replies
  • 0 likes

Can't add songs to certain playlists

PlanPremiumCountryUKDeviceSamsung Galaxy J5 Operating System Android 8.1.0 My Question or IssueSome playlists don't show the option to make public/secret and I am unable to add songs to them without receiving the error message "Sorry, something went ...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy J5    Operating System  Android 8.1.0   My Question or Issue Some playlists don't show the option to make public/secret a...
  • Nico
  • Community Legend
  • 257 Views
  • 1 replies
  • 1 likes
  • 257 Views
  • 1 replies
  • 1 likes

Add the option to save incomplete albums

PlanPremium CountryCanada DeviceLG G7 Operating SystemAndroid Oreo My Question or IssueCall me old fashioned but I'm used to (and prefer) having songs organized by albums, even if I only save just one song from an album. It'd be great if we can get t...

  • Regular
  •   Plan Premium   Country Canada   Device LG G7   Operating System Android Oreo   My Question or Issue Call me old fashioned but I'm used to (and prefer) ha...
  • mosohodPeti
  • Composer
  • 555 Views
  • 3 replies
  • 4 likes
  • 555 Views
  • 3 replies
  • 4 likes

Different Interface in Oneplus 6

Spotify Premium has total different interface in OnePlus6 It has lot of bug and display errorsLibrary section is entirely different than any other andriod phonePersonalised list for Me is not suggestedDownloaded songs dont gets updated in Artist Albu...

  • Casual Listener
  • Spotify Premium has total different interface in OnePlus6  It has lot of bug and display errors Library section is entirely different than any other andriod phone Personalised list for Me is ...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Unplayable Songs

Plan : PremiumCountry : India At least 40% of my songs are unplayble. Is there some way to fix this ? Most of my favorite songs are unplayble, a little help would be really grateful.

  • Newbie
  •   Plan : Premium Country : India  At least 40% of my songs are unplayble. Is there some way to fix this ?  Most of my favorite songs are unplayble, a little help would be really gr...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify plays music on a device not in my WLAN many km away

PlanPremiumCountryGermanyDeviceMoto G5Operating SystemAndroid 8.1.0 My Question or IssueSometimes when I had play Spotify on a device via Spotify Connect at a friends house and I go home and Start Spotify at my own Wlan (many km away!) Spotify starts...

  • Casual Listener
  •   Plan Premium Country Germany Device Moto G5 Operating System Android 8.1.0   My Question or Issue Sometimes when I had play Spotify on a device via Spotify Connect at a friends...
  • Morwen
  • Casual Listener
  • 456 Views
  • 4 replies
  • 0 likes
  • 456 Views
  • 4 replies
  • 0 likes

Disable behind the lyrics on mobile

How do I get rid of the hideous behind the lyrics pop-up bar on mobile? I don't care about or want it, and it looks awful. I'm using Android on a Samsung Note 8, premium membership, lyrics are already disabled in the songs, as are whatever canvases a...

  • Casual Listener
  • How do I get rid of the hideous behind the lyrics pop-up bar on mobile? I don't care about or want it, and it looks awful. I'm using Android on a Samsung Note 8, premium membership, lyrics are alread...
  • Brunelicia
  • Community Legend
  • 780 Views
  • 1 replies
  • 1 likes
  • 780 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play all of my library anymore ?

PlanPremiumCountryFranceDeviceHonor 5XOperating SystemWindows 10 My Question or IssueIn the Android app, the UI in my Library changed, and now I only have access to Playlists / Artists / Albums, and a Podcasts tab. I used to have access to all of the...

  • Regular
  • Plan Premium Country France Device Honor 5X Operating System Windows 10   My Question or Issue In the Android app, the UI in my Library changed, and now I only have access to Playlists...
  • Jacuzzi510
  • Regular
  • 8141 Views
  • 9 replies
  • 30 likes
  • 8141 Views
  • 9 replies
  • 30 likes

Solved!!Superuser Contribution Library view is different than usual

PlanPremiumCountryGermany My Question or IssueThe library view is different than usual. (As seen on the screenshot) I know it's a minor thing, but I'm still annoyed of it, I'm just used to the standart library. Is there a way to fix it?

  • Newbie
  •   Plan Premium Country Germany   My Question or Issue The library view is different than usual. (As seen on the screenshot) I know it's a minor thing, but I'm still annoyed of it, I'...
  • Jacuzzi510
  • Regular
  • 3343 Views
  • 15 replies
  • 2 likes
  • 3343 Views
  • 15 replies
  • 2 likes

Music stops on lockscreen

PlanFreeCountryGreeceDeviceSamsung Galaxy S9Operating SystemAndroid One UI My Question or IssueWhen I close the phone the music stops playing and if I open and close the phone again it plays for a little while then stops again. But when the screen is...

  • Casual Listener
  • Plan Free Country Greece Device Samsung Galaxy S9 Operating System Android One UI   My Question or Issue When I close the phone the music stops playing and if I open and close the phon...
  • Billy-J
  • Spotify Star
  • 480 Views
  • 5 replies
  • 0 likes
  • 480 Views
  • 5 replies
  • 0 likes

Solved!! Album cover

When I listen to my playlist, the application doesn't show the album cover of the tracks on my android phone. Even the album cover doesn't appear as a lock screen when the screen is turned on. I have no idea what should I set up in settings to see th...

  • Casual Listener
  • When I listen to my playlist, the application doesn't show the album cover of the tracks on my android phone. Even the album cover doesn't appear as a lock screen when the screen is turned on. I have...
  • Hunpara
  • Casual Listener
  • 2878 Views
  • 4 replies
  • 0 likes
  • 2878 Views
  • 4 replies
  • 0 likes

Ads in Front of Player Controls on Home Screen

I am experiencing a problem while attempting to exit the play screen on Podcasts. When I click the drop-down button on the top left, an ad pops up within the app. I click dismiss but it goes back to the same individual episode screen. If I click the ...

  • Newbie
  • I am experiencing a problem while attempting to exit the play screen on Podcasts. When I click the drop-down button on the top left, an ad pops up within the app. I click dismiss but it goes back to ...
  • Nico
  • Community Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Startup icon is very strange HELP

PlanPremiumCountrySwedenDeviceHonor 9This comes up when i open Spotify on my Phone which i really dislike it just began doing it please help i tried to uninstall didnt work either.

  • Newbie
  •   Plan Premium Country Sweden Device Honor 9 This comes up when i open Spotify on my Phone which i really dislike it just began doing it please help i tried to uninstall didnt work either.
  • Katerina
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Si è verificato un errore

PlanPremium for FamilyCountryItaliaDeviceSamsung S7Operating SystemAndroid Oreo My Question or IssueSuccede spesso che capiti l'errore che si vede nell'immagine allegata, quando tento di fare una ricerca oppure l'ascolto di album già ascoltati, Qualc...

  • Newbie
  • Plan Premium for Family Country Italia Device Samsung S7 Operating System Android Oreo   My Question or Issue Succede spesso che capiti l'errore che si vede nell'immagine allegata...
  • Jemi
  • Spotify Legend
  • 9084 Views
  • 1 replies
  • 0 likes
  • 9084 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sometimes doesnt share on insta stories

PlanPremiumCountryChile Operating SystemANDROID 9 My Question or IssueSpotify doesn't show the option of share as instagram story, but in the past it did. Sometimes, reseting the app fixes it for a while. Both apps are updated and with no other probl...

  • Newbie
  •   Plan Premium Country Chile   Operating System ANDROID 9   My Question or Issue Spotify doesn't show the option of share as instagram story, but in the past it did. Sometime...
  • Jemi
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cover issue

PlanPremiumCountryHungaryDevice Samsung Galaxy S 7 EdgeOperating SystemAndroid Oreo My Question or IssueMy album and playlist cover doesn't show upIt is really irritating.

  • Newbie
  • Plan Premium Country Hungary Device  Samsung Galaxy S 7 Edge Operating System Android Oreo   My Question or Issue My album and playlist cover doesn't show up It is really ir...
  • Jemi
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get back the old UI ?

PlanPremiumCountryBelgiumDeviceOnePlus 5Operating SystemAndroid somethingMy Question or IssueIs there a way to get back the old spotify/UI ? i'm ready to try by any mean. Thanks for the help

  • Casual Listener
  • Plan Premium Country Belgium Device OnePlus 5 Operating System Android something My Question or Issue Is there a way to get back the old spotify/UI ?  i'm ready to try by any mean. &nb...
  • Jemi
  • Spotify Legend
  • 5229 Views
  • 1 replies
  • 10 likes
  • 5229 Views
  • 1 replies
  • 10 likes

Solved!! New Overlay

Since this day i got a new, weird overlay when i'm playing a perticular song. I dont like it and i would a appreciate it if it could be undone. But i didnt receive any updatesPlanPremiumCountryGermanyDeviceHuawei P20liteOperating SystemAndroid 8.0.0E...

Screenshot_20190403-111814.jpg
  • Newbie
  • Since this day i got a new, weird overlay when i'm playing a perticular song. I dont like it and i would a appreciate it if it could be undone. But i didnt receive any updates Plan Premium Country...
  • Mantisentil
  • Community Legend
  • 932 Views
  • 1 replies
  • 0 likes
  • 932 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast Built in Skips all songs

PlanPremiumCountryNetherlandDeviceGalaxy S8, Xiaomi Mi Box S, Nubia Z17S MiniOperating System(Android Pie, Andoid TV My Question or IssueXiaomi Mi Box S supports Chromecast built in. Every time when I want to cast music from any mobile device (also t...

  • Casual Listener
  • Plan Premium Country Netherland Device Galaxy S8, Xiaomi Mi Box S, Nubia Z17S Mini Operating System (Android Pie, Andoid TV 😎   My Question or Issue Xiaomi Mi Box S supports Chro...
  • Katerina
  • Spotify Legend
  • 848 Views
  • 3 replies
  • 0 likes
  • Chromecast Android
    MiBox s
    Skiping tracks
  • 848 Views
  • 3 replies
  • 0 likes

Superuser Contribution App randomly removes songs from permanently saved

PlanPremiumCountryPhilippines Device(Xiaomi Redmi Note 5 Pro)Operating System(Android Oreo, MIUI 9.5) My Question or IssueSometimes Spotify Android app randomly removes songs from "Songs". I haven't created any additional playlists. The songs aren't ...

  • Casual Listener
  • Plan Premium Country Philippines    Device (Xiaomi Redmi Note 5 Pro) Operating System (Android Oreo, MIUI 9.5)   My Question or Issue Sometimes Spotify Android app randomly ...
  • Katerina
  • Spotify Legend
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

extreme background mobile data usage

PlanPremiumCountryGermanyDeviceNokia 8Operating SystemAndroid 9 My Question or Issue Is it only me, or does Spotify use extreme background data?in 1,5 days it already has 7,9MB background data usage. Pretty sure it's because it synchronizes itself al...

  • Roadie
  • Plan Premium Country Germany Device Nokia 8 Operating System Android 9   My Question or Issue   Is it only me, or does Spotify use extreme background data? in 1,5 days it alread...
  • groove2spotify
  • Roadie
  • 676 Views
  • 2 replies
  • 0 likes
  • background
    mobile data
  • 676 Views
  • 2 replies
  • 0 likes