Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryColombiaDeviceHuawei P10 LiteOperating SystemAndroid 8.0 My Question or IssueAfter the new update, classifying songs is now a mess! I get that y'all are trying to develop some kind of algorithm, but for someone like me that has 170+...
Plan Premium Country Colombia Device Huawei P10 Lite Operating System Android 8.0 My Question or Issue After the new update, classifying songs is now a mess! I get that y'all are try...
351 Views
0 replies
0 likes
PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy S9Operating SystemAndroid 9 Pie My Question or IssueHello! My Spotify app gets stuck on a blank loading screen when navigating back to an album or playlist. This usually happens when going to the...
Plan Free/Premium Country Philippines Device Samsung Galaxy S9 Operating System Android 9 Pie My Question or Issue Hello! My Spotify app gets stuck on a blank loading screen when nav...
Casual Listener
1614 Views
2 replies
0 likes
I just can't use the lock feature for playing and pause music. I tried everything. It's realy irritating me. I just got my phone since 4 days o I just installed spotify so I dont think its necessary to download spotify again.. Can someone help me. Pr...
I just can't use the lock feature for playing and pause music. I tried everything. It's realy irritating me. I just got my phone since 4 days o I just installed spotify so I dont think its necessary ...
Spotify Legend
584 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemAndroid Oreo My Question or IssueWhen listening to music, I've noticed that album art doesn't seem to show up, mostly when viewing the player itself where the album art is actually la...
Plan Premium Country United States Device Samsung Note 8 Operating System Android Oreo My Question or Issue When listening to music, I've noticed that album art doesn't seem to show ...
Spotify Legend
444 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceLG Stylo 2Operating SystemAndroid Marshmellow 6.0.1My Question or IssueA new Spotify update came out for Android and when I looked at my music after the update, all of the downloaded tracks were not downloaded anymore, and ...
Plan Premium Country USA Device LG Stylo 2 Operating System Android Marshmellow 6.0.1 My Question or Issue A new Spotify update came out for Android and when I looked at my music after t...
Spotify Legend
630 Views
1 replies
0 likes
PlanPremiumCountryGreeceOperating SystemAndroid Oreo, Windows 10 My Question or IssueHey there, when I go to a Genre and hit the radio button, genre radio starts to play but when I press the "GENRE RADIO FOR" on the top of the screen I have an error ...
Plan Premium Country Greece Operating System Android Oreo, Windows 10 My Question or Issue Hey there, when I go to a Genre and hit the radio button, genre radio starts to play but...
748 Views
0 replies
0 likes
PlanPremiumCountryMexicoDeviceMoto G4Operating SystemAndroid My Question or IssueI'm trying to change the storage option but doesn't appear the option, just appears label Storage
Plan Premium Country Mexico Device Moto G4 Operating System Android My Question or Issue I'm trying to change the storage option but doesn't appear the option, just appears l...
Spotify Legend
631 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S6 My Question or IssueThe new update has removed the single most useful feature from the library and on Spotify in general, namely the ability to curate personalized artist specific playlists just by saving the son...
Plan Premium Country USA Device Samsung S6 My Question or Issue The new update has removed the single most useful feature from the library and on Spotify in general, namely the ability...
Spotify Legend
1127 Views
1 replies
3 likes
PlanPremium Device: FiiO X7 mark IIOperating System: Android 5.1. My Question or Issue: My X7 very rarely has internet access during daily usage at work. I've downloaded my extensive playlists 3 times now only to loose them a few days later....Why? r...
Plan Premium Device: FiiO X7 mark II Operating System: Android 5.1. My Question or Issue: My X7 very rarely has internet access during daily usage at work. I've downloaded my ex...
Casual Listener
3228 Views
10 replies
0 likes
PlanPremiumCountryBrazilDeviceMotorila G7 PlusOperating SystemAndroid P My Question or IssueRecently i changed my Motorola G5 (Android Oreo) to my new phone, motorola G7 Plus (Android Pie). I noticed that the app is tottaly different, and on my G5 I ...
Plan Premium Country Brazil Device Motorila G7 Plus Operating System Android P My Question or Issue Recently i changed my Motorola G5 (Android Oreo) to my new phone, motorola G7 Plus...
Not applicable
809 Views
6 replies
1 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueSo when I’m using Spotify, and my phone locks, I attempt to close Spotify by unlocking my phone, swiping down from the home screen, where I can se...
Plan Premium Country United Kingdom Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue So when I’m using Spotify, and my phone locks, I attempt ...
Spotify Star
457 Views
1 replies
0 likes
PlanPremiumCountryVietnamMy Question or IssueI want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library.
Plan Premium Country Vietnam My Question or Issue I want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library.
Community Legend
765 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceS8Operating SystemAndroid Pie 9.0 My Question or IssueBeen having this probaly for at least a few weeks now.... when even i restart my phone my spotify change storage to the phone storage... my Mirco SD SanDisk Ultra ...
Plan Premium Country Australia Device S8 Operating System Android Pie 9.0 My Question or Issue Been having this probaly for at least a few weeks now.... when even i restart my phone ...
Regular
1582 Views
7 replies
0 likes
How do you change the order that your playlists appear on the app/web player? In the app, you have the option to "Sort By" a few different options, but none of them allow you to customize the order in which your own playlists appear, only choose betw...
How do you change the order that your playlists appear on the app/web player? In the app, you have the option to "Sort By" a few different options, but none of them allow you to customize th...
Spotify Legend
65459 Views
15 replies
12 likes
PlanPremiumCountryGermany My Question or IssueThe library view is different than usual. (As seen on the screenshot) I know it's a minor thing, but I'm still annoyed of it, I'm just used to the standart library. Is there a way to fix it?
Plan Premium Country Germany My Question or Issue The library view is different than usual. (As seen on the screenshot) I know it's a minor thing, but I'm still annoyed of it, I'...
Regular
4025 Views
15 replies
2 likes
PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...
Plan Premium Country Denmark Device OnePlus 3T Operating System Android 8.0 My Question or Issue Approximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume...
Casual Listener
10112 Views
5 replies
2 likes
PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid 9 My Question or IssueSince the last 2 weeks im not able to save an album to my songs like i did before. The save album button just doesnt do anything. I have to manually save the songs ...
Plan Premium Country Germany Device OnePlus 6 Operating System Android 9 My Question or Issue Since the last 2 weeks im not able to save an album to my songs like i did before. The s...
Composer
2330 Views
3 replies
3 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid P My Question or IssueWhenever I open Spotify on my phone I can use it fine until my screen timesout. Then when I try to turn my screen back on it goes black, flahes, and then resta...
Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android P My Question or Issue Whenever I open Spotify on my phone I can use it fine until my screen timesout. The...
Casual Listener
537 Views
1 replies
0 likes
PlanPremiumCountryIndiaDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IsRelease radar and discover weekly are not yet available. I have subscribed for Spotify premium since it's launch in India. Thanks in advance
Plan Premium Country India Device (Samsung Galaxy S9) Operating System (Android Pie) My Question or Is Release radar and discover weekly are not yet available. I have subscri...
Spotify Legend
1907 Views
1 replies
2 likes
I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage.https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/4559002?advanced=false&collapse_discussion=true&q=micro...
I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage. https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/45...
389 Views
0 replies
0 likes
