Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55344 Views
  • 68 replies
  • 25 likes
  • 55344 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27791 Views
  • 5 replies
  • 0 likes
  • 27791 Views
  • 5 replies
  • 0 likes

Lock-Screen Buttons not responsive

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemOne UI version 1.0Adroid version 9 My Question or IssueThe on-screen buttons (lock-screen) are not working any more. I'm not sure if it just stoped working or maby related with an Androi...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S8 Operating System One UI version 1.0 Adroid version 9   My Question or Issue The on-screen buttons (lock-screen) are not working a...
  • nimsa
  • Casual Listener
  • 426 Views
  • 2 replies
  • 2 likes
  • 426 Views
  • 2 replies
  • 2 likes

Superuser Contribution Autoplay not working, android pie.

PlanPremiumCountryIsraelDeviceGalaxy S8(G950FD) Operating SystemAndroid Pie (9)My Question or Issue: Autoplay works at random, and most of the time doesn't work at all. After the song I searched for is over, it just stops the music and not playing si...

  • Regular
  • Plan Premium Country Israel Device Galaxy S8(G950FD)  Operating System Android Pie (9) My Question or Issue:  Autoplay works at random, and most of the time doesn't work at all.&nb...
  • Peter
  • Spotify Legend
  • 497 Views
  • 1 replies
  • 1 likes
  • 497 Views
  • 1 replies
  • 1 likes

Can't find Release Radar and Daily Mixes

PlanPremiumCountryFinland, but account is DutchDeviceHonor 5COperating SystemAndroid 8.1 My Question or IssueWhy I don't find my music library and Release Radar and Daily Mixes.

Screenshot_20190413-111149.png
  • Casual Listener
  •   Plan Premium Country Finland, but account is Dutch Device Honor 5C Operating System Android 8.1   My Question or Issue Why I don't find my music library and Release Radar and D...
  • leviE
  • Composer
  • 546 Views
  • 3 replies
  • 1 likes
  • 546 Views
  • 3 replies
  • 1 likes

Downloaded music randomly removed, have to re download them all the time

PlanPremiumCountryTurkeyDeviceHTCOperating SystemAndroid 5 My Question or IssueI have quite a few playlists donwloaded. But from time to time, and rather frequently, Spotify decides to remove them, and I have to re-download them. It always gets me by...

  • Visitor
  • Plan Premium Country Turkey Device HTC Operating System Android 5   My Question or Issue I have quite a few playlists donwloaded.  But from time to time, and rather frequently, Sp...
  • leviE
  • Composer
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Facebook connection not working

PlanFamily premiumCountrySlovakiaDeviceXiaomi Mi 8 LiteOperating SystemAndroid Pie My Question or Issue I cannot link my facebook account to my Spotify account. I click on "connect facebook" and nothing happens (photo below). Some solutions?

  • Newbie
  • Plan Family premium Country Slovakia Device Xiaomi Mi 8 Lite Operating System Android Pie   My Question or Issue   I cannot link my facebook account to my Spotify account. I clic...
  • leviE
  • Composer
  • 352 Views
  • 1 replies
  • 1 likes
  • 352 Views
  • 1 replies
  • 1 likes

Playlist not playing one specific artist.

PlanPremiumCountryPortugal DeviceXiaomi MI 5XOperating SystemMIUI 9.5 My kpop playlists refuse to play one artist, (G)I-DLE.Tried deleting everything, creating new playlists, restarting and resetting my phone, nothing works.Tried starting the playlis...

  • Casual Listener
  • Plan Premium Country Portugal   Device Xiaomi MI 5X Operating System MIUI 9.5   My kpop playlists refuse to play one artist, (G)I-DLE. Tried deleting everything, creating new p...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Playing on phone, but skips between Echo devices

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid OneUI (Pie) My Question or IssueWhile mowing my lawn the other day, I had Spotify set to play only on my phone. After a few minutes, it stopped playing. I checked, and I found th...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android OneUI (Pie)   My Question or Issue While mowing my lawn the other day, I had Spotify set to play only on ...
  • leviE
  • Composer
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

SD Card Problem

I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for almost a month. But suddenly 2 days ago I got an erro...

  • Regular
  • I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for al...
  • leviE
  • Composer
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

[Android] have to download whole spotify songs over and over again.

PlanPremiumCountryGermanyDevice(Samsung Galaxy Note Operating System(Android 9) My Question or IssueIt happened now quite a few times that I have to download my whole music on spotify for playing offline. Seems to happen randomly. It is very annoying...

  • Newbie
  • Plan Premium Country Germany Device (Samsung Galaxy Note 😎 Operating System (Android 9)   My Question or Issue It happened now quite a few times that I have to download my whole ...
  • 383 Views
  • 0 replies
  • 1 likes
  • 383 Views
  • 0 replies
  • 1 likes

Media Controls Not working On Lock Screen

PlanPremiumCountryUSDeviceSamsung Galaxy 10+Operating SystemAndroid 9 My Question or IssueThe Media Controls displayed on my phones lock screen do not work at all. Once I unlock my phone, I am able to change the songs just fine in both the Spotify ap...

  • Newbie
  • Plan Premium Country US Device Samsung Galaxy 10+ Operating System Android 9    My Question or Issue The Media Controls displayed on my phones lock screen do not work at all. Once...
  • Nico
  • Community Legend
  • 1088 Views
  • 1 replies
  • 0 likes
  • 1088 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify spinnt

Guten Morgen, ich habe seit 2 Tagen das Problem das mein Huawei P20 im Mini Clubman 2018 zwar die Lieder abspielt, ich kann aber weder ein Lied vor noch zurück seppen. (Bei anderen Handys z.B S7 geht es). Ich wollte jetzt mein Handy an mein Laptop pe...

  • Casual Listener
  • Guten Morgen,   ich habe seit 2 Tagen das Problem das mein Huawei P20 im Mini Clubman 2018 zwar die Lieder abspielt, ich kann aber weder ein Lied vor noch zurück seppen. (Bei anderen Handys z....
  • Guido
  • Spotify Legend
  • 1483 Views
  • 3 replies
  • 0 likes
  • 1483 Views
  • 3 replies
  • 0 likes

Android data usage

Issues resolved by chatting to support. Thanks 

  • Newbie
  • Issues resolved by chatting to support. Thanks  
  • 700 Views
  • 0 replies
  • 0 likes
  • 700 Views
  • 0 replies
  • 0 likes

Behind the Lyrics & BT Problem

Hello, I've had issues with my Spotify since the last app update.1. The "Behind the Lyrics" setting can not be disabled. The point is no longer in the menu. Is that a mistake or normal?2. Since the last update, the app does not automatically open and...

  • Newbie
  • Hello,   I've had issues with my Spotify since the last app update. 1. The "Behind the Lyrics" setting can not be disabled. The point is no longer in the menu. Is that a mistake or norma...
  • 259 Views
  • 0 replies
  • 1 likes
  • 259 Views
  • 0 replies
  • 1 likes

Spotify works badly in 4g

PlanPremium for familyCountry ItalyOperating System(Android Pie) My Question or IssueIt's been a long time since I have this problem on any android device I use. When I use wifi connection spotify works fine but, when the wifi is disable and I use th...

  • Casual Listener
  • Plan Premium for family Country  Italy Operating System (Android Pie)   My Question or Issue It's been a long time since I have this problem on any android device I use. When I use ...
  • lordthefrank-it
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

How can i see ALL Playlists in Windows App like in iphone or Andoid app?

How can i see ALL Playlists in Windowes App like in iphone or Andoid app? In the Android or iPhona App i can see in the Biblothek ALL Songs, Albums and all Playlists. But in trhe weird damned Windows App i couldnt see all Playlists together and i don...

  • Casual Listener
  •   How can i see ALL Playlists in Windowes App like in iphone or Andoid app?   In the Android or iPhona App i can see in the Biblothek ALL Songs, Albums and all Playlists. But in trhe wei...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffle & repeat turn on with every app restart

PlanFamily PremiumCountryUSADeviceGoogle Pixel 2 Operating SystemAndroid 9 My Question or IssueShuffle & repeat turn everytime I restart my phoneTHIS IS DRIVING ME INSANE I HAVE TRIED ALL SOLUTIONS POSTED ONLINESTOP IT OR I WILL STOP PAYING FOR SPOT

  • Regular
  • Plan Family Premium Country USA Device Google Pixel 2  Operating System Android 9   My Question or Issue Shuffle & repeat turn everytime I restart my phone THIS IS DRIVING ME...
  • Guido
  • Spotify Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect shows active listening on devices on different networks

PlanPremiumCountryCanadaDevicePixel 3LG G4Razer phoneWindows desktopsOperating SystemAndroid 8.1.0 (Oreo) - RazerAndroid 9 (Pie) - Pixel 3Windows 7Windows 10 My Question or IssueDuring the weekdays while my partner is using his phone (Razer) he will ...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 3 LG G4 Razer phone Windows desktops Operating System Android 8.1.0 (Oreo) - Razer Android 9 (Pie) - Pixel 3 Windows 7 Windows 10   My Que...
  • Guido
  • Spotify Legend
  • 1231 Views
  • 4 replies
  • 0 likes
  • Spotify Connect Desktop
  • 1231 Views
  • 4 replies
  • 0 likes

Superuser Contribution Your recommendation are really, really, really bad..

PlanPremiumCountryFranceDevice Samsung s8Operating SystemAndroid 9.0 My Question or Issue Hi spotify, since the last update, I can't get any more the "playlist recently listened" suggestion in my home screen, I have 20 suggestions, and each suggestio...

  • Newbie
  • Plan Premium Country France Device  Samsung s8 Operating System Android 9.0   My Question or Issue   Hi spotify, since the last update, I can't get any more the "playlist re...
  • Guido
  • Spotify Legend
  • 863 Views
  • 3 replies
  • 0 likes
  • 863 Views
  • 3 replies
  • 0 likes

Just Got a Google Home and...

I intend to use it primarily for Spotify. However, when I play Spotify on the Google Home, my girlfriend can't seem to play on her phone. We're on the Premium Duo plan, so we should both be able to listen on each of our device, yeah? AFAIK, I've only...

  • Newbie
  • I intend to use it primarily for Spotify. However, when I play Spotify on the Google Home, my girlfriend can't seem to play on her phone. We're on the Premium Duo plan, so we should both be able to l...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

All songs option not available

PlanPremiumCountryIndiaDeviceNokia 7 plusOperating SystemAndroid Pie My Question or IssueI don't see all songs option on my android device anymore .The same is available on my iPad and my PC. I wonder if this is recent UI change that hasn't rolled on...

  • Visitor
  •   Plan Premium Country India Device Nokia 7 plus Operating System Android Pie   My Question or Issue I don't see all songs option on my android device anymore .The same is availa...
  • 471 Views
  • 0 replies
  • 1 likes
  • All songs not available
    missing features
  • 471 Views
  • 0 replies
  • 1 likes