Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Casual Listener
  • 26616 Views
  • 59 replies
  • 23 likes
  • 26616 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869870 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869870 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24628 Views
  • 3 replies
  • 0 likes
  • 24628 Views
  • 3 replies
  • 0 likes

Os menus da bibliteca sumiram

PlanPremiumCountry BrasilDeviceZenfone3 Operating SystemAndroid Oreo My Question or Issue Minha biblioteca foi substituída por um menu diferente, outras pessoas continuam com o menu antigo onde apareciam as opções de musicas, artistas e tal, mas o me...

  • Visitor
  • Plan Premium Country  Brasil Device Zenfone3  Operating System Android Oreo   My Question or Issue  Minha biblioteca foi substituída por um menu diferente, outras p...
  • lucasfrizon
  • Visitor
  • 594 Views
  • 1 replies
  • 1 likes
  • 594 Views
  • 1 replies
  • 1 likes

Favourite songs not showing in library

PlanFreeCountry WalesDeviceHonor 9Operating SystemAndroid My Question or Issue I've just noticed since I've canceled my premium account that some songs I have favorited (heart symbol) , are not in my favourite library, I've uninstalled and reinstalle...

  • Casual Listener
  •   Plan Free Country  Wales Device Honor 9 Operating System Android   My Question or Issue  I've just noticed since I've canceled my premium account that some songs I ha...
  • Spannerj360
  • Casual Listener
  • 1672 Views
  • 2 replies
  • 0 likes
  • 1672 Views
  • 2 replies
  • 0 likes

Spotify platforms not syncing liked songs

PlanPremium/FamilyCountryCanadaDeviceSamsung Galaxy S8, PCOperating SystemAndroid 8.0, Windows 7, Windows 10 My Question or Issue The issue happens occasionally where a song is saved via the "+" symbol to the PC Spotify app (or the Android Spotify ap...

  • Regular
  • Plan Premium/Family Country Canada Device Samsung Galaxy S8, PC Operating System Android 8.0, Windows 7, Windows 10   My Question or Issue  The issue happens occasionally whe...
  • Loxer
  • Community Legend
  • 46144 Views
  • 2 replies
  • 28 likes
  • Songs missing
  • 46144 Views
  • 2 replies
  • 28 likes

Saved songs not shown in albums tab?

After the new update Spotify only show albums I entierly saved. But sometimes I just like 1 or 2 songs from an album so I just save them but now they are not shown anymore in my albums tab. Do I really have to search through my playlists to find thos...

  • Newbie
  • After the new update Spotify only show albums I entierly saved. But sometimes I just like 1 or 2 songs from an album so I just save them but now they are not shown anymore in my albums tab. Do I real...
  • Mantisentil
  • Community Legend
  • 808 Views
  • 2 replies
  • 6 likes
  • 808 Views
  • 2 replies
  • 6 likes

Why harvard dropout not available in india , only one lil pump song is available

PlanFreeCountryIndia DeviceONEPLUS 6Operating SystemAndroiD PIE My Question or IssueWHY ONLY ONE SONG OF LIL PUMP IS AVAILABLE IN SPOTIFY INDIA VERSION WHERE IS THE HARVARD DROPOUT AND OTHER LIL PUMP SONGS

  • Newbie
  • Plan Free Country India   Device ONEPLUS 6 Operating System AndroiD PIE   My Question or Issue WHY ONLY ONE SONG OF LIL PUMP IS AVAILABLE IN SPOTIFY INDIA VERSION WHERE IS THE HA...
  • Mantisentil
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Personalized playlists

Hey!I just decided to upgrade from the free to the premium but unfortunately my daily mix hasn't been updated Furthermore I don't have a discover weekly or release radar despite the fact that I've been using spotify(I'm logged in) for more than a wee...

  • Casual Listener
  • Hey! I just decided to upgrade from the free to the premium but unfortunately my daily mix hasn't been updated  Furthermore I don't have a discover weekly or release radar despite the fact tha...
  • Mantisentil
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • p
  • 294 Views
  • 1 replies
  • 0 likes

Volume changing, songs restarting, songs skipping

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8Operating System My Question or Issue Hi everyone. In the last week I am constantly having the volume changing, songs restarting or songs skipping. Just now, I've had a song restart only a few seconds...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy S8 Operating System     My Question or Issue   Hi everyone.   In the last week I am constantly having the volume ...
  • 666 Views
  • 0 replies
  • 2 likes
  • 666 Views
  • 0 replies
  • 2 likes

Songs randomly pause

I recently updated the app and now after a few songs the music will randomly pause and when I open the app to restart the song it all restarts. PlanPremiumCountryUSA DeviceSamsung Galaxy 9Operating SystemAndroid pie My Question or Issue

  • Newbie
  • I recently updated the app and now after a few songs the music will randomly pause and when I open the app to restart the song it all restarts.  Plan Premium Country USA  Device Samsu...
  • jnkvbk
  • Casual Listener
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

disable spotify connect?

this has honestly gotten pretty ridiculous. the fact that it hasn't been even considered an option to disable spotify connect despite numerous posts is absolutely beyond me. i have two devices (my PC and an nvidia shield upstairs in the living room) ...

  • Newbie
  •   this has honestly gotten pretty ridiculous. the fact that it hasn't been even considered an option to disable spotify connect despite numerous posts is absolutely beyond me.   i h...
  • joshp75
  • Music Fan
  • 966 Views
  • 3 replies
  • 0 likes
  • 966 Views
  • 3 replies
  • 0 likes

Playlist displaying wrong order

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy S8, Macbook Pro late 2014)Operating System(Android 8.0.0, MacOS on the laptop) My Question or Issue I have been frustrated the last few days with saving playlist details and rearraging the order of...

Screenshot_20190307-101951_Spotify.jpg Screenshot_20190307-102011_Spotify.jpg
  • Casual Listener
  • Plan Premium Country United States Device (Samsung Galaxy S8, Macbook Pro late 2014) Operating System (Android 8.0.0, MacOS on the laptop)   My Question or Issue  I have been frus...
  • karlerikson
  • Casual Listener
  • 808 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 808 Views
  • 1 replies
  • 0 likes

Bluetooth headset controls not working

I'm using a Premium account in India. I'm using a Oneplus 6T and my JBL Bluetooth music playback controls aren't working on the app. I tried on other apps and there's no problem with the headset or the phone. It's just Spotify. Help on the same.

  • Newbie
  • I'm using a Premium account in India. I'm using a Oneplus 6T and my JBL Bluetooth music playback controls aren't working on the app. I tried on other apps and there's no problem with the headset or t...
  • Darevas
  • Newbie
  • 659 Views
  • 1 replies
  • 2 likes
  • bluetooth
    bug
    india
    playback
    Premium
  • 659 Views
  • 1 replies
  • 2 likes

New UI, Songs don´t play, Downloads missing, etc., etc., etc.

PlanFree/PremiumCountryGermanyDeviceHuawai P10 LiteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Soooo,Since I re-started my phone, Spotify doesn´t work anymore - or rather, nothing ON spotify works anymore.The UI is co...

  • Newbie
  • Plan Free/Premium Country Germany Device Huawai P10 Lite Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Soooo, Since I re-started my phon...
  • 440 Views
  • 0 replies
  • 0 likes
  • 440 Views
  • 0 replies
  • 0 likes

MOVER MUSICA

Tengo un j7 e probado todas las soluciones que aparecen en esta pagina sin ninguna solucion posible, borre cache borre DATOS, desinstale spotify, trate de moverlo y nada al rato vuelve a la memoria de mi celular mi memoria SD esta bien porque tengo o...

  • Casual Listener
  • Tengo un j7 e probado todas las soluciones que aparecen en esta pagina sin ninguna  solucion posible, borre cache borre DATOS, desinstale spotify, trate de moverlo y nada al rato vuelve a la mem...
  • 306 Views
  • 0 replies
  • 1 likes
  • 306 Views
  • 0 replies
  • 1 likes

Superuser Contribution Songs keep skipping

PlanPremiumCountryAustralia DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueIn the past couple of days my spotify has been playing up. Songs just keep skipping of their own accord after about 20 seconds. The settings haven't changed...

  • Casual Listener
  • Plan Premium Country Australia    Device Samsung Galaxy 9 Operating System Android    My Question or Issue In the past couple of days my spotify has been playing up. So...
  • Peter
  • Spotify Legend
  • 621 Views
  • 3 replies
  • 0 likes
  • 621 Views
  • 3 replies
  • 0 likes

Superuser Contribution Andriod app loses saved albums, but Windows 7 app does not

PlanPremium CountryUSA DeviceTetra Operating SystemAndroid 8.1.0 My Question or Issue This began happening after upgrading to the latest Android Spotify app, but also shortly after installing the Windows 7 app on a laptop and starting to use two devi...

  • Casual Listener
  • Plan Premium   Country USA   Device Tetra   Operating System Android 8.1.0   My Question or Issue  This began happening after upgrading to the latest Android Spo...
  • Peter
  • Spotify Legend
  • 501 Views
  • 6 replies
  • 0 likes
  • 501 Views
  • 6 replies
  • 0 likes

There is a problem with skipping musics

When I click my headphones' skipper Spotify sometimes does not respond does not change music. Sometimes replays again same music.PlanPremiumCountry TurkeyDeviceSamsung j7 proOperating SystemAndroid My Question or Issue

  • Regular
  • When I click my headphones' skipper Spotify sometimes does not respond does not change music. Sometimes replays again same music. Plan Premium Country  Turkey Device Samsung j7 pro Operat...
  • MelihCanYoldaş
  • Regular
  • 369 Views
  • 2 replies
  • 1 likes
  • 369 Views
  • 2 replies
  • 1 likes

How to share music to Instagram

PlanPremiumCountryThailand DeviceOppo F9Operating SystemAndroid 8.1, ColorOS v5.2 My Question or Issue I can't share music to Instagram. I've tried every way but it can't. If anyone knows about this, please tell me.

  • Newbie
  • Plan Premium Country Thailand   Device Oppo F9 Operating System Android 8.1, ColorOS v5.2   My Question or Issue  I can't share music to Instagram. I've tried every way but ...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Song crash

In android (Motorola One) some songs just freeze and can't be played. Tried to delete from download and download again, uninstall app and installing again. It seems to happen only in the smartphone when the "Normalize Volume" is active.

  • Newbie
  • In android (Motorola One) some songs just freeze and can't be played. Tried to delete from download and download again, uninstall app and installing again. It seems to happen only in the smartphone w...
  • 367 Views
  • 0 replies
  • 0 likes
  • bug
  • 367 Views
  • 0 replies
  • 0 likes

Repeat track mode is not available for Android phone

PlanFreeCountryIndia DeviceOne plus 6T My Question or Issue I've recently started using this app and noted that repeat the song option is not available can someone help me in this regard ?

  • Newbie
  • Plan Free Country India   Device One plus 6T     My Question or Issue  I've recently started using this app and noted that repeat the song option is not available can so...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not able to share from spotify to Instagram stories.

PlanPremiumCountry IsraelDeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or IssueI have purchased this phone recently and I am not not able to share from spotify to Instagram stories. All apps are up to date. How can this be fixed? Tha...

  • Casual Listener
  • Plan Premium Country  Israel Device Huawei P20 lite Operating System Android 8.0.0   My Question or Issue I have purchased this phone recently and I am not not able to share from ...
  • Katerina
  • Spotify Legend
  • 1032 Views
  • 1 replies
  • 0 likes
  • 1032 Views
  • 1 replies
  • 0 likes