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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395320 Views

546 replies

35 likes

Account
Free
  • 395320 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8410 Views

0 replies

7 likes

  • 8410 Views
  • 0 replies
  • 7 likes

Superuser Contribution Weird veiw in now playing

What is this weird view?, how is it activated?PlanFree/PremiumCountryUSADeviceSamsung Galaxy s7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

What is this weird view?, how is it activated? Plan Free/Premium Country USA Device Samsung Galaxy s7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...

Jemi

Spotify Legend

979 Views

1 replies

0 likes

  • 979 Views
  • 1 replies
  • 0 likes

UI is different for other members of Family Plan

I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to them, although I am on a premium subscription

Casual Listener

I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to ...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Superuser Contribution I cannot listen to podcasts. I see them but cannot open them. Iam using a s3. Ca anyone help please

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Jemi

Spotify Legend

856 Views

1 replies

0 likes

galaxy s3
Germany
Podcasts error
Premium
  • 856 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on liked playlist not showing up on different phone

HI am trying to play my likes songs on another phone (both are androids) (I don't have premium), but none of my likes songs are coming up on my second phone

Newbie

HI am trying to play my likes songs on another phone (both are androids) (I don't have premium), but none of my likes songs are coming up on my second phone  

Jemi

Spotify Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musicplayer Notification / ZTE Axon 10 Pro

PlanPremiumCountryGermanyDeviceZTE Axon 10 ProOperating SystemAndroid 9 Pie My Question or Issue Music and podcast work but thecontrol notification looks after a few minutes like the screenshot

Newbie

Plan Premium Country Germany Device ZTE Axon 10 Pro Operating System Android 9 Pie   My Question or Issue   Music and podcast work but the control notification looks after a few...

Jemi

Spotify Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Stop from displaying on phone

When I'm listening on my computer and DON'T start Spotify on my phone how do I prevent Spotify from starting and displaying what I'm listening to on my phone? Pixel 2XL running Q beta 3 but this happened on stable builds too.

Gig Goer

When I'm listening on my computer and DON'T start Spotify on my phone how do I prevent Spotify from starting and displaying what I'm listening to on my phone?   Pixel 2XL running Q beta 3 but ...

jsannn

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Rid Of The Download Switch/Button

PlanPremium For FamilyCountryUSDeviceSamsungOperating SystemAndroid My Question or IssueHi. I have been a premium user since 2016 and this has been my problem since then. I sent an email to Spotify about this and I was informed to post it here for us...

Composer

Plan Premium For Family Country US Device Samsung Operating System Android   My Question or Issue Hi. I have been a premium user since 2016 and this has been my problem since then. &n...

JBayudz

Composer

798 Views

2 replies

0 likes

  • 798 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liking a song from Daily Mixes, Radios Stations, etc causes duplicate songs in library

Plan: Premium, JapanDevice: Samsung Galaxy S10 PlusOperating System: Android Pie After a recent update, I noticed that if I liked a song it gets automatically added to my Library even if it has already been added. This causes duplicates, i.e.- if I "...

Regular

Plan: Premium, Japan Device: Samsung Galaxy S10 Plus Operating System: Android Pie   After a recent update, I noticed that if I liked a song it gets automatically added to my ...

Peter

Spotify Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

[Android] Song doesn't start or get stuck after a few seconds

PlanPremiumCountryItalyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueFrom a couple of weeks I'm experiencing a very annoying issue with the android app. Randomly some song won't start playing, or get stuck after a few second...

Casual Listener

Plan Premium Country Italy Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue From a couple of weeks I'm experiencing a very annoying issue with the android ...

Cholo981

Casual Listener

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't turn off "Shuffle play" on my mobile phone

I live in Norway. I have installed Spotify on my PC and my tablet. I use Spotify for free, and have not upgraded to Premium. On both devices, it works just fine. I have established a playlist. I can play the playlist by selecting where in the playlis...

Casual Listener

I live in Norway. I have installed Spotify on my PC and my tablet. I use Spotify for free, and have not upgraded to Premium. On both devices, it works just fine. I have established a playlist. I can ...

tjliebro

Gig Goer

1196 Views

5 replies

0 likes

  • 1196 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Spotify Connections" en barra de notificaciones.

Buen día, tengo un problema: En la barra de notificaciones me sale una notificación (valga la redundancia) que dice 'Spotify Connections' y no se por qué o para qué es. Es realmente molestó porque para usar los controles de la app debo deslizar esa n...

Newbie

Buen día, tengo un problema:   En la barra de notificaciones me sale una notificación (valga la redundancia) que dice 'Spotify Connections' y no se por qué o para qué es. Es realmente molestó ...

Peter

Spotify Legend

18816 Views

2 replies

6 likes

  • 18816 Views
  • 2 replies
  • 6 likes

Superuser Contribution EQ Wheel not there

Hi, The EQ Wheel isn't there when I try to adjust the sound settings. Tried rebooting the app, emptying caches, force stopping it, uninstalling and reinstalling but with no avail. Both the phone and app are up to date on software. Anyone have any ide...

Casual Listener

Hi,   The EQ Wheel isn't there when I try to adjust the sound settings. Tried rebooting the app, emptying caches, force stopping it, uninstalling and reinstalling but with no avail.   B...

Blueheight

Casual Listener

964 Views

2 replies

0 likes

  • 964 Views
  • 2 replies
  • 0 likes

Superuser Contribution Auto-stop Feature

Plan - PremiumCountry - USADevice - Samsung Galaxy S9+Operating System - Android 9 (Pie) My Question or Issue:The audio stop feature that is used in podcasts will reset itself whenever the phone screen is turned off.

Visitor

Plan - Premium Country - USA Device - Samsung Galaxy S9+ Operating System - Android 9 (Pie)   My Question or Issue: The audio stop feature that is used in podcasts will rese...

user-removed

Not applicable

414 Views

2 replies

0 likes

  • 414 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify going nuts

Lately, many Spotify functions have become defunct for me. All my local downloads have been deleted and I can't download playlists or albums anymore. My listening history is never saved when I reopen the app (I can't start playing the same song from ...

Regular

Lately, many Spotify functions have become defunct for me. All my local downloads have been deleted and I can't download playlists or albums anymore. My listening history is never saved when I reopen...

Jemi

Spotify Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Local files refuse to download.

PlanPremiumCountry DeviceLG 5Operating SystemAndroid My Question or IssueMy Android Spotify refuses to download my local files. It sits there and says "Waiting for download". If I turn off and then turn on the Downloads switch, it starts to download,...

Casual Listener

Plan Premium Country   Device LG 5 Operating System Android   My Question or Issue My Android Spotify refuses to download my local files. It sits there and says "Waiting for downl...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

Superuser Contribution My downloads, un-downloaded

PlanPremiumCountryIreland DeviceSamsung Galaxy S10+Operating Android Pie 9.0 My Question or IssueWhen I try to re-download them it says: "You have Discovered a Premium Feature" I have had Premium for about 5 years, never broke the subscription, and o...

Casual Listener

Plan Premium Country Ireland   Device Samsung Galaxy S10+ Operating Android Pie 9.0   My Question or Issue When I try to re-download them it says: "You have Discovered a Premium...

Sean13493

Casual Listener

574 Views

2 replies

1 likes

  • 574 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playing a long playlist, and not all songs in the playlist get played

Hi, I have Spotify Premium and I have the app on both my windows 10 desktop and android device (One Plus 6), and I have this same problem on both. The issue is that whenever I hit play (not shuffle) on a very long playlist (~800+ songs at the moment)...

Newbie

Hi, I have Spotify Premium and I have the app on both my windows 10 desktop and android device (One Plus 6), and I have this same problem on both. The issue is that whenever I hit play (not shuffle) ...

1185843786

Casual Listener

3476 Views

5 replies

5 likes

  • 3476 Views
  • 5 replies
  • 5 likes

If I start a song, it changes automatically in 10 seconds to the worst playlist of the world ...

I am using the Premium Version, since some days if I start any song, it will change to a different one in 10 seconds. And for the following songs it adds all the songs of that playlist. It doesn't matter if I delete them, it will add the songs again....

Newbie

I am using the Premium Version, since some days if I start any song, it will change to a different one in 10 seconds. And for the following songs it adds all the songs of that playlist. It doesn't ma...

Jᴀᴄᴋ

Roadie

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Default playlist name on mobile apps!

Can Spotify please fix this?I am sick of waiting. Please default playlists to "Artist - Album". This is how it defaults on the desktop app, so keep it the same on the mobile app. Why was this functionality changed to begin with? The mobile app used t...

Casual Listener

Can Spotify please fix this? I am sick of waiting.   Please default playlists to "Artist - Album".   This is how it defaults on the desktop app, so keep it the same on the mobile app. ...

Peter

Spotify Legend

1533 Views

3 replies

0 likes

  • 1533 Views
  • 3 replies
  • 0 likes

Superuser Contribution Specific song does not show up in Liked Songs

PlanFree CountryCanada DeviceLG G7 OneOperating SystemAndroid 9 My Question or Issue When looking over my liked songs on my mobile device (given above) I'm not seeing a specific song that I've liked show up. The same song does show up in the Windows ...

Casual Listener

Plan Free   Country Canada    Device LG G7 One Operating System Android 9    My Question or Issue   When looking over my liked songs on my mobile device (gi...

Radok

Casual Listener

1484 Views

5 replies

0 likes

  • 1484 Views
  • 5 replies
  • 0 likes