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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

ADTotalmaintenance

Casual Listener

209650 Views

139 replies

10 likes

Android
autoplay
bluetooth
  • 209650 Views
  • 139 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

559159 Views

78 replies

3 likes

  • 559159 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

462069 Views

575 replies

39 likes

Account
Free
  • 462069 Views
  • 575 replies
  • 39 likes

Daily Mix error Android

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A70Operating SystemAndroid version 9My Question or IssueNot the first time I've seen this problem come by on the web, but none of the solutions are helping me. My Daily mixes won't play anymore. ...

Visitor

  Plan Premium Country The Netherlands   Device Samsung Galaxy A70 Operating System Android version 9 My Question or Issue Not the first time I've seen this problem come by on th...

531 Views

0 replies

0 likes

Android
  • 531 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution App uncontrollable

PlanPremiumCountryUK DeviceHuawei mate 20 pro Operating SystemAndroid Oreo My Question or IssueWhenever I load the app it seems to uncontrollably bounce between the home page and a black loading screen with the Spotify logo in the middle. The whole t...

Casual Listener

Plan Premium Country UK   Device Huawei mate 20 pro   Operating System Android Oreo   My Question or Issue Whenever I load the app it seems to uncontrollably bounce be...

Peter

Spotify Legend

2797 Views

3 replies

0 likes

  • 2797 Views
  • 3 replies
  • 0 likes

Missing Spotify in Notifications bar

PlanPremiumCountryBulgariaDeviceLG Nexus 5XOperating SystemAndroid 8.1.0My Question or IssueI open Spotify app and play a song. When I leave it to play in background the only way to change a song or pause is to open app again. There is no 'mini playe...

Newbie

Plan Premium Country Bulgaria Device LG Nexus 5X Operating System Android 8.1.0 My Question or Issue I open Spotify app and play a song. When I leave it to play in background the only way to...

nielrio

Gig Goer

4753 Views

1 replies

0 likes

  • 4753 Views
  • 1 replies
  • 0 likes

Instagram Story Sharing

PlanPremiumCountryTurkeyDevice( Samsung Galaxy S7 Edge, iPad 4)Operating System(iOS 11, Android My Question or IssueOn my android phone instagram story sharing is not working. There is no instagram story sharing menu.Meanwhile on my ipad, there is in...

Newbie

Plan Premium Country Turkey Device ( Samsung Galaxy S7 Edge, iPad 4) Operating System (iOS 11, Android 😎   My Question or Issue On my android phone instagram story sharing is not work...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Its weird..

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example.. Artist: Kid RockSong as it appears: F-ck OffIssue at: 2.26 thru 2.28 It's like if the song was b...

Newbie

Ok the issue its that I own a premium account, an explicit mode it's on.. But on several songs there's like something weird with the song.. For example..   Artist: Kid Rock Song as it appears...

462 Views

0 replies

0 likes

Explicit
  • 462 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops any connection based activities after few minutes

PlanPremiumCountryItalyDeviceXiaomi Mi8 Lite and Huawei P10 LiteOperating SystemAndroid Oreo and Android Pie My Question or IssueDear all,starting from a lot of month, my wife and me have a lot of issue with our Spotify mobile app. When we start to p...

Regular

Plan Premium Country Italy Device Xiaomi Mi8 Lite and Huawei P10 Lite Operating System Android Oreo and Android Pie   My Question or Issue Dear all, starting from a lot of month,...

Peter

Spotify Legend

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Liked Songs/Albums merged when I joined premium?

PlanPremiumCountryAustriaDeviceSony Xperia XZsOperating SystemAndroid 8.0.0 My Question or IssueHi, I recently joined premium, having used the free version for a few months now. Prior to joining premium, I most commonly listened to a playlist of my l...

Newbie

Plan Premium Country Austria Device Sony Xperia XZs Operating System Android 8.0.0   My Question or Issue Hi, I recently joined premium, having used the free version for a few months n...

580 Views

0 replies

1 likes

  • 580 Views
  • 0 replies
  • 1 likes

Superuser Contribution UI is different for other members of Family Plan

I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to them, although I am on a premium subscription

Casual Listener

I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to ...

Peter

Spotify Legend

1701 Views

4 replies

0 likes

  • 1701 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify hiccups while playing on Galaxy Note 9

PlanPremiumCountryBrazilDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueSpotify is presenting hiccups while playing any music on my Galaxy Note 9. It's happening when the phone is locked. Whenever I touch or access the pho...

Casual Listener

Plan Premium Country Brazil Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue Spotify is presenting hiccups while playing any music on my Galaxy No...

Peter

Spotify Legend

987 Views

1 replies

0 likes

Android
Hiccups
  • 987 Views
  • 1 replies
  • 0 likes

Superuser Contribution Voice command doesn't work on Android Auto in portuguese

PlanFree/PremiumCountryBrazilDeviceOnePlus 5/Android AutoOperating SystemAndroid Oreo My Question or IssueI'm trying the voice commands on Android Auto, but it's not working. When I say "Play Ed Sheeran" works fine, but if I say the same command in p...

Casual Listener

Plan Free/Premium Country Brazil Device OnePlus 5/Android Auto Operating System Android Oreo   My Question or Issue I'm trying the voice commands on Android Auto, but it's not working....

Peter

Spotify Legend

1010 Views

3 replies

0 likes

  • 1010 Views
  • 3 replies
  • 0 likes

Nothing loads on mobile

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select it, it never plays. I've tried clearing cache, clea...

Casual Listener

I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. And when I click on an album it never stops loading. Even when I search for a song and select ...

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
  • 0 likes

Shuffle ALL my library

PlanPremiumCountryUKDeviceNote 9Operating SystemAndroid Pie My Question or IssueHow on earth do I shuffle all songs in my library not just the Liked ones? I really don't want to have to go through every album and song. What a stupid feature to remove...

Newbie

Plan Premium Country UK Device Note 9 Operating System Android Pie   My Question or Issue How on earth do I shuffle all songs in my library not just the Liked ones?   I really d...

721 Views

0 replies

9 likes

  • 721 Views
  • 0 replies
  • 9 likes

Superuser Contribution Lost my 'Liked' playlist

PlanPremiumCountryUSADevicemoto g6Operating Systemandroid 8 My Question or IssueI recently bought the intro premium package (3 months for $0.99), everything seemed to be fine. Today I was prompted to reset my password, which I did. Then I noticed tha...

Newbie

Plan Premium Country USA Device moto g6 Operating System android 8   My Question or Issue I recently bought the intro premium package (3 months for $0.99), everything seemed to be fine...

Deadjim

Roadie

7985 Views

3 replies

1 likes

  • 7985 Views
  • 3 replies
  • 1 likes

Can't listen to my local music on Android

PlanPremiumCountryKuwaitDevicej320h galaxy j3 - Operating SystemAndroid 5.1.1 Lolipop My Question or IssueI want listen my local music on my android phone i used my LAPTOP to add new songs FROM LOCAL FILES and created new playlist but that's not work...

Newbie

Plan Premium Country Kuwait Device j320h galaxy j3 -  Operating System Android 5.1.1 Lolipop   My Question or Issue I want listen my local music on my android phone  i used ...

424 Views

0 replies

1 likes

  • 424 Views
  • 0 replies
  • 1 likes

Your mixtape

PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 Pro "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by a something went wrong screen. On my computer there is also a your mi...

Newbie

Plan Premium Country Switzerland Device Huawei Mate 10 Pro   "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by...

431 Views

0 replies

0 likes

Your mixtape not loading
  • 431 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mixes Missing

PlanPremiumCountryIndiaDeviceSamsung A9Operating SystemAndroid 9Hi everyone, First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I subscribed to Premium, the disappeared from my mobile.I tried restarting my phone...

Casual Listener

Plan Premium Country India Device Samsung A9 Operating System Android 9 Hi everyone,    First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I...

Katerina

Spotify Legend

3092 Views

9 replies

0 likes

  • 3092 Views
  • 9 replies
  • 0 likes

Superuser Contribution Random pausing

Songs randomly pause 5 - 10 times throughout a song. PlanPremium Samsung Galaxy 9 Operating SystemAndroid My Question or IssueWill pause and stop multiple times throughout each song. All songs are even downloaded. Please and thanks!

Newbie

Songs randomly pause 5 - 10 times throughout a song.    Plan Premium   Samsung Galaxy 9   Operating System Android   My Question or Issue Will pause and stop multi...

Peter

Spotify Legend

772 Views

2 replies

3 likes

  • 772 Views
  • 2 replies
  • 3 likes

Superuser Contribution Android App Continually Crashes.

Since I have reinstalled. Clean reinstalled. Nothing is working. I can't even log in. After a super clean reinstall i get the login page, enter credentials, the GUI disappears but I can see it as a background app. Selecting it I am prompted for crede...

Casual Listener

Since I have reinstalled. Clean reinstalled. Nothing is working. I can't even log in.  After a super clean reinstall i get the login page, enter credentials, the GUI disappears but I can see it...

Peter

Spotify Legend

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps skipping randomly

PlanPremiumCountryNetherlandsDeviceSamsung S8 My Question or IssueSince a few days songs keep skipping randomly when listening. I've deleted the app, removed all data and installed it again. Updated everything, turned my phone of and on again. Played...

Newbie

  Plan Premium Country Netherlands Device Samsung S8     My Question or Issue Since a few days songs keep skipping randomly when listening. I've deleted the app, removed all ...

Daisy

Spotify Legend

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share spotify to Instagram story

PlanPremiumCountryPolandDeviceSony Xperia Z3Operating SystemAndroid 6.0.1 My Question or IssueI can't seem to be able to share a Spotify song to my Instagram story. After I click the share option, the only possible action with Instagram is to send it...

Visitor

Plan Premium Country Poland Device Sony Xperia Z3 Operating System Android 6.0.1   My Question or Issue I can't seem to be able to share a Spotify song to my Instagram story. After I c...

Jemi

Spotify Legend

1418 Views

2 replies

2 likes

  • 1418 Views
  • 2 replies
  • 2 likes