Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375541 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan - PremiumCountry - USADevice - Samsung Galaxy S9+Operating System - Android 9 (Pie) My Question or Issue:The audio stop feature that is used in podcasts will reset itself whenever the phone screen is turned off.
Plan - Premium Country - USA Device - Samsung Galaxy S9+ Operating System - Android 9 (Pie) My Question or Issue: The audio stop feature that is used in podcasts will rese...
Not applicable
391 Views
2 replies
0 likes
Lately, many Spotify functions have become defunct for me. All my local downloads have been deleted and I can't download playlists or albums anymore. My listening history is never saved when I reopen the app (I can't start playing the same song from ...
Lately, many Spotify functions have become defunct for me. All my local downloads have been deleted and I can't download playlists or albums anymore. My listening history is never saved when I reopen...
Spotify Legend
511 Views
1 replies
0 likes
PlanPremiumCountry DeviceLG 5Operating SystemAndroid My Question or IssueMy Android Spotify refuses to download my local files. It sits there and says "Waiting for download". If I turn off and then turn on the Downloads switch, it starts to download,...
Plan Premium Country Device LG 5 Operating System Android My Question or Issue My Android Spotify refuses to download my local files. It sits there and says "Waiting for downl...
289 Views
0 replies
0 likes
PlanPremiumCountryIreland DeviceSamsung Galaxy S10+Operating Android Pie 9.0 My Question or IssueWhen I try to re-download them it says: "You have Discovered a Premium Feature" I have had Premium for about 5 years, never broke the subscription, and o...
Plan Premium Country Ireland Device Samsung Galaxy S10+ Operating Android Pie 9.0 My Question or Issue When I try to re-download them it says: "You have Discovered a Premium...
Casual Listener
545 Views
2 replies
1 likes
Hi, I have Spotify Premium and I have the app on both my windows 10 desktop and android device (One Plus 6), and I have this same problem on both. The issue is that whenever I hit play (not shuffle) on a very long playlist (~800+ songs at the moment)...
Hi, I have Spotify Premium and I have the app on both my windows 10 desktop and android device (One Plus 6), and I have this same problem on both. The issue is that whenever I hit play (not shuffle) ...
Casual Listener
3406 Views
5 replies
5 likes
I am using the Premium Version, since some days if I start any song, it will change to a different one in 10 seconds. And for the following songs it adds all the songs of that playlist. It doesn't matter if I delete them, it will add the songs again....
I am using the Premium Version, since some days if I start any song, it will change to a different one in 10 seconds. And for the following songs it adds all the songs of that playlist. It doesn't ma...
Roadie
521 Views
1 replies
0 likes
Can Spotify please fix this?I am sick of waiting. Please default playlists to "Artist - Album". This is how it defaults on the desktop app, so keep it the same on the mobile app. Why was this functionality changed to begin with? The mobile app used t...
Can Spotify please fix this? I am sick of waiting. Please default playlists to "Artist - Album". This is how it defaults on the desktop app, so keep it the same on the mobile app. ...
Spotify Legend
1482 Views
3 replies
0 likes
PlanFree CountryCanada DeviceLG G7 OneOperating SystemAndroid 9 My Question or Issue When looking over my liked songs on my mobile device (given above) I'm not seeing a specific song that I've liked show up. The same song does show up in the Windows ...
Plan Free Country Canada Device LG G7 One Operating System Android 9 My Question or Issue When looking over my liked songs on my mobile device (gi...
Casual Listener
1408 Views
5 replies
0 likes
When I press next song on my widget (the one that shows up when telephone is locked), Spotify starts playing on my phone and disconnects from my reciver. I have a P20 pro and playing from Marantz cr511. If i go in to the app and choose Marantz in sou...
When I press next song on my widget (the one that shows up when telephone is locked), Spotify starts playing on my phone and disconnects from my reciver. I have a P20 pro and playing from Marantz cr5...
312 Views
0 replies
0 likes
I have to constantly uninstall and reinstall spotify due to me setting it offline when I'm not in wifi service and keeps asking me to log back on spotify but states I cant due to being set as offline ... in wich I cannot change the setting as it wont...
I have to constantly uninstall and reinstall spotify due to me setting it offline when I'm not in wifi service and keeps asking me to log back on spotify but states I cant due to being set as offline...
Spotify Legend
569 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Gear s2, Samsung S9 phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using Spotify Premium for a few months now as I wanted to be able to listen to music whilst in the gym ...
Plan Premium Country UK Device Samsung Gear s2, Samsung S9 phone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been using Spotify Premium ...
Spotify Legend
3547 Views
4 replies
4 likes
DevicePixelbookOperating SystemVersion 74.0.3729.125 (Official Build) (64-bit) My Question or IssueSpotify gets stuck on a black page whenever I launch the app. I've already tried updating the app and my Pixelbook, clearing the cache, and power-washi...
Device Pixelbook Operating System Version 74.0.3729.125 (Official Build) (64-bit) My Question or Issue Spotify gets stuck on a black page whenever I launch the app. I've already tr...
Spotify Legend
529 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 9 Hi, my lists on the phone removed and i can not download them again. It warns like "Get premium" but i have premium for family. When I log in on website there is nothing l...
Plan Premium Country Turkey Device Samsung Galaxy S10 Plus Operating System Android 9 Hi, my lists on the phone removed and i can not download them again. It warns like "Get premium" ...
Spotify Legend
686 Views
1 replies
0 likes
Plan - PremiumCountry - USADevice - Motorola XoomOperating System - Android 4.1.2Spotify Version - 8.5.4.770 My Question or IssueAfter I launch the app, it tries to load for a few seconds, then kicks me back to the home screen. The OS is as up-to-dat...
Plan - Premium Country - USA Device - Motorola Xoom Operating System - Android 4.1.2 Spotify Version - 8.5.4.770 My Question or Issue After I launch the app, it...
Spotify Legend
2285 Views
13 replies
0 likes
PlanPremiumCountryUSA DevicePixel 2Operating SystemAndroid 9 : build-pq2a.190405.003 My Question or IssueI guess you can call this feedback. I don't know if it's an issue. I've found some topics that seem to say this change in the app is by design. S...
Plan Premium Country USA Device Pixel 2 Operating System Android 9 : build-pq2a.190405.003 My Question or Issue I guess you can call this feedback. I don't know if it's...
Spotify Legend
1297 Views
2 replies
1 likes
Plan: PremiumCountry: United KingdomDevice: Pumpkin Double DinOperating System: Android My Question or IssueApologies if this does not belong here, but I wanted to voice my thoughts on the recent update I got. Previously when my device was in the vie...
Plan: Premium Country: United Kingdom Device: Pumpkin Double Din Operating System: Android My Question or Issue Apologies if this does not belong here, but I wanted to voi...
Newbie
1318 Views
6 replies
7 likes
PlanPremiumCountryUSADeviceMoto G6Operating SystemOreo 8.1 My Question or IssueThis issue is partially discussed elsewhere but doesn't have a solution, so I'm opening it up here again and adding some related problems. The like button is useful in tha...
Plan Premium Country USA Device Moto G6 Operating System Oreo 8.1 My Question or Issue This issue is partially discussed elsewhere but doesn't have a solution, so I'm opening it up h...
Roadie
361 Views
1 replies
0 likes
I dont know if anyone else has this problem, but it does this so I resorted here. I'll be listening to anything and I'll put my phone in sleep mode. It'll continue playing like it should, but after a minute or two, it pauses. It resumes playing after...
I dont know if anyone else has this problem, but it does this so I resorted here. I'll be listening to anything and I'll put my phone in sleep mode. It'll continue playing like it should, but after a...
Casual Listener
954 Views
2 replies
0 likes
My Question or IssueHi all My phone is showing a list of deviices but since a copuple of days ago, I can't connect to any of them.I've attached a screenshotAny ideas? Thanks PlanPremiumCountryUKDeviceGalaxt S8Operating SystemAndriod Pie
My Question or Issue Hi all My phone is showing a list of deviices but since a copuple of days ago, I can't connect to any of them. I've attached a screenshot Any ideas? ...
Spotify Legend
862 Views
1 replies
0 likes
DeviceNokia 5Operating SystemAndroid 9Spotify v 8.5.5.853 My Question or IssueDownload keep switching to device storage after restart.I already did suggestions like :1. Delete Cache2. Uninstall App3. Remove Offline Devices4. Install AppI have done th...
Device Nokia 5 Operating System Android 9 Spotify v 8.5.5.853 My Question or Issue Download keep switching to device storage after restart. I already did suggestions like : 1. Del...
Spotify Legend
775 Views
1 replies
0 likes
