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What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryIndiaDeviceRedmi Note 5 ProOperating SystemAndroid OreoMy Question or IssueI recently have subscribed for a free premium trial for a month. I've been using Spotify for more than a couple months, yet I can't figure out how to enable ...
Plan Premium Country India Device Redmi Note 5 Pro Operating System Android Oreo My Question or Issue I recently have subscribed for a free premium trial for a month. I've been using Spotify...
Casual Listener
1294 Views
2 replies
0 likes
This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver option, optimize and battery saver is turned off for sp...
This happens when I'm just listening to music without using the phone As soon as it cuts out and I press the power button or even the volume button it plays again Currently not using power saver opti...
Spotify Legend
787 Views
1 replies
0 likes
PlanPremiumCountryAustriaDeviceSamsung Galaxy S5)Operating System(Android) My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the three Icons on the bottom. But I can't do any things. And if I try to click o...
Plan Premium Country Austria Device Samsung Galaxy S5) Operating System (Android) My spotify doesn't work since yesterday. When I Start the app, I only See a Black screen with the thr...
Spotify Legend
1022 Views
5 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S8, S10 - latest OS. My Question or IssueAs of the latest update the app has become unusable. It's slow to load, music playback cuts out, when opening menus it'll time out and say "please go online". This started on ...
Plan Premium Country UK Device Samsung S8, S10 - latest OS. My Question or Issue As of the latest update the app has become unusable. It's slow to load, music playback cuts out, ...
Spotify Legend
1057 Views
1 replies
2 likes
PlanPremiumCountryCanadaDeviceGalaxy S9+Operating SystemAndroid 9 My Question or IssueHaving a few issues. At random times the app will announce the music has stopped because the account is being used elsewhere. At times this has been true - I've bee...
Plan Premium Country Canada Device Galaxy S9+ Operating System Android 9 My Question or Issue Having a few issues. At random times the app will announce the music has stopped because...
Casual Listener
1066 Views
2 replies
0 likes
I was listening to the Dance/Electronic radio and for some reason When i hit the heart option it gives me an error message and it says "Sorry, we can't improve your station right now. Try again later." I'm not sure if this is a software issue or if i...
I was listening to the Dance/Electronic radio and for some reason When i hit the heart option it gives me an error message and it says "Sorry, we can't improve your station right now. Try again later...
852 Views
0 replies
4 likes
Plan: PremiumCountry: GermanyDevice: Moto G PlayOperating System: Android 7.1.1 Since the last update playing songs in those two playlists doesn't work properly any more. I click on the first song and instead another song further down the list starts...
Plan: Premium Country: Germany Device: Moto G Play Operating System: Android 7.1.1 Since the last update playing songs in those two playlists doesn't work properly any more. I click on th...
565 Views
0 replies
0 likes
PlanPremiumCountryPolandDeviceXiaomi Mi5Operating SystemAndroid Pie with LineageOS derivative My Question or IssueApp crashes when tapping menu button and system reports segmentation fault. It started when I reflashed OS, and I tried clearing app dat...
Plan Premium Country Poland Device Xiaomi Mi5 Operating System Android Pie with LineageOS derivative My Question or Issue App crashes when tapping menu button and system repo...
581 Views
0 replies
1 likes
Never had problems over the last couple years. Android on galaxy s8+. When I try to connect to the Chromecast in my wife's living room, it shows up and I select it, the tv shows the spotify logo for about 30 seconds then exits. Factory reset phone, f...
Never had problems over the last couple years. Android on galaxy s8+. When I try to connect to the Chromecast in my wife's living room, it shows up and I select it, the tv shows the spotify log...
Casual Listener
843 Views
1 replies
0 likes
After the last update the app has become unusable. It's constantly stuck in the loading screen and when it does load the songs constantly stop intermittently. The app also crashes if I try to access the settings menu. I have tried everything includin...
After the last update the app has become unusable. It's constantly stuck in the loading screen and when it does load the songs constantly stop intermittently. The app also crashes if I try to access ...
Casual Listener
1037 Views
1 replies
1 likes
Gapless playback is turned off, however every song skips the gap of music without words and wow is it ever irritating. I have to close the app and force stop it before it goes back to normal, but then after a few songs, starts to slowly turn gapless ...
Gapless playback is turned off, however every song skips the gap of music without words and wow is it ever irritating. I have to close the app and force stop it before it goes back to normal, but the...
Casual Listener
24763 Views
3 replies
1 likes
PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid My Question or IssueHello, my problem is that my spotify playlist is not starting when the phone is connected with my car. (only when I start the connection again within some minutes, w...
Plan Premium Country Germany Device Huawei P20 Operating System Android My Question or Issue Hello, my problem is that my spotify playlist is not starting when the phone is con...
495 Views
0 replies
0 likes
PlanFreeCountryukDevicekindle fire and pcOperating SystemAndroid and windows My Question or IssueSpotify stream OK until the ad for premium comes up. It then freezes and can only be cleared by total reboot. Tried clearing cache, tried clean re-instal...
Plan Free Country uk Device kindle fire and pc Operating System Android and windows My Question or Issue Spotify stream OK until the ad for premium comes up. It then freezes and can ...
413 Views
0 replies
0 likes
PlanPremium CountryBrazil DeviceZenfone 2 (Android 6) My Question or IssueIts something thats happining with an anoying frequence. Sometimes, when the app is with shuffle/random enabled, the songs repeat 1 time before go to another song. Lets say i g...
Plan Premium Country Brazil Device Zenfone 2 (Android 6) My Question or Issue Its something thats happining with an anoying frequence. Sometimes, when the app ...
453 Views
0 replies
1 likes
I follow multiple podcasts and have run into this issue many times. I select a certain episode, the app will try to load it, and then skip to the next one. Sometimes the episode is downloaded, sometimes not. I have tried listening to other episodes a...
I follow multiple podcasts and have run into this issue many times. I select a certain episode, the app will try to load it, and then skip to the next one. Sometimes the episode is downloaded, someti...
1345 Views
0 replies
1 likes
PlanPremiumCountryNorwayDeviceNokia 7 PlusOperating SystemAndroid Pie My Question or IssueThere seems to be a problem with songs doubeling up in the queue when in shuffle play.They only play twice when skipping the track. Scratch that, they play twic...
Plan Premium Country Norway Device Nokia 7 Plus Operating System Android Pie My Question or Issue There seems to be a problem with songs doubeling up in the queue when in shuffle pla...
564 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceHuawei P20 proOperating SystemAndroid 9 My Question or IssueThe Podcast Episodes of "Fest & Flauschig" from release date 6 July 2016 to 21 January 2018 are not playable! The Episodes before and after this period work f...
Plan Premium Country Germany Device Huawei P20 pro Operating System Android 9 My Question or Issue The Podcast Episodes of "Fest & Flauschig" from release date 6 July 2016 ...
259 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceGalaxy S10Operating SystemAndroid 9 (Pie) There are some songs that i´m not being able to share on Instagram Stories. For example, Gris Original Game Soundtrack. None of the songs can be shared to stories. I mean, the op...
Plan Premium Country Brazil Device Galaxy S10 Operating System Android 9 (Pie) There are some songs that i´m not being able to share on Instagram Stories. For example, Gris Original G...
Spotify Legend
853 Views
6 replies
0 likes
PlanPremiumCountryGermanyDeviceHuawei p20 pro / Samsung TabOperating SystemAndroid 9 My Question or IssueHi. I use Spotify Premium on 2 Android devices. I can't download any songs to either of those. App says I have to many songs downloaded. But I ha...
Plan Premium Country Germany Device Huawei p20 pro / Samsung Tab Operating System Android 9 My Question or Issue Hi. I use Spotify Premium on 2 Android devices. I can't download any ...
488 Views
0 replies
0 likes
PlanPremiumCountryThe Netherlands DeviceChromecast Audio Operating SystemAndroid 9 My Question or IssueSince about 6 pm CET my Chromecast Audio cannot connect to the Spotify server. This has happened before a couple of months ago, the problem was wit...
Plan Premium Country The Netherlands Device Chromecast Audio Operating System Android 9 My Question or Issue Since about 6 pm CET my Chromecast Audio cannot connect to th...
Gig Goer
1123 Views
2 replies
0 likes
