Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Not applicable
386511 Views
544 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hola! Tengo un moto one, Android versión 9 con Spotify versión 856673. Quiero cambiar de canción con la pantalla bloqueada con los botones del costado y no puedo.
Hola! Tengo un moto one, Android versión 9 con Spotify versión 856673. Quiero cambiar de canción con la pantalla bloqueada con los botones del costado y no puedo.
Spotify Legend
960 Views
1 replies
0 likes
No matter what I have played last my Christmas playlist stays at the most recent. When my phone connects to my car's Bluetooth and I haven't turned in Spotify yet it automatically plays my Christmas playlist. I have tried everything and searched ever...
No matter what I have played last my Christmas playlist stays at the most recent. When my phone connects to my car's Bluetooth and I haven't turned in Spotify yet it automatically plays my Christmas ...
Spotify Legend
442 Views
1 replies
0 likes
PlanFamily/PremiumCountryUSDevicemoto x4Operating SystemAndroid 9Google Fi My Question or IssueLooking to prevent a costly consequence in the futur.Spotify continued downloading my offline music even after I left my home and lost wifi connection. I h...
Plan Family/Premium Country US Device moto x4 Operating System Android 9 Google Fi My Question or Issue Looking to prevent a costly consequence in the futur. Spotify continued down...
Newbie
3496 Views
4 replies
0 likes
Hi! Even with the fully updated Spotify and Instagram app, there's no option for me to share music on Instagram storys. I wanted to know why this feature does not appear for me and how do I use this option?
Hi! Even with the fully updated Spotify and Instagram app, there's no option for me to share music on Instagram storys. I wanted to know why this feature does not appear for me and how do I use this ...
299 Views
0 replies
0 likes
I know this a feature, but now Tune-In has added this feature and neither of you allow the user to turn it off. So now both apps fight each other and nothing gets played. Really how hard can it be to allow us to turn this feature off? And don't give ...
I know this a feature, but now Tune-In has added this feature and neither of you allow the user to turn it off. So now both apps fight each other and nothing gets played. Really how hard ...
Casual Listener
2781 Views
3 replies
1 likes
PlanFreeCountryAustraliaDeviceSamsung Galaxy 9, Chromecast Hi Team,I have an issue wherby as soon as i cast to my chromecast, an ad (The story of the Clash) starts playing then freezes. I am forced to shut and reopen spotify but am unable to cast. It...
Plan Free Country Australia Device Samsung Galaxy 9, Chromecast Hi Team, I have an issue wherby as soon as i cast to my chromecast, an ad (The story of the Clash) starts playing then f...
Casual Listener
586 Views
2 replies
0 likes
I have the Spotify App Version 8.5.6.673 on my LG5. I am signed up for a Premium Account, and up to date on my payments. I'm also from Canada. My app keeps telling me "You've discovered a Premium Feature" and telling me to sign up for a premium accou...
I have the Spotify App Version 8.5.6.673 on my LG5. I am signed up for a Premium Account, and up to date on my payments. I'm also from Canada. My app keeps telling me "You've discovered a Premium Fea...
Roadie
492 Views
1 replies
1 likes
PlanPremiumCountryUK DeviceSamsung Galaxy watch Have been listening to downloaded music on spotify on my Galaxy watch while running with no problems until the past 2 weeks. Now when I get a notification Spotify no longer continues playing afterwards....
Plan Premium Country UK Device Samsung Galaxy watch Have been listening to downloaded music on spotify on my Galaxy watch while running with no problems until the past 2 w...
Casual Listener
2347 Views
9 replies
6 likes
PlanFreeCountryZaragoza Devicebq aquaris X proOperating System(Android Oreo) My Question or IssueEn la aplicación para android en el movil no me deja seleccionar la cancion que yo quiero escuchar, solamente el modo aleatorio, y tampoco me deja avanza...
Plan Free Country Zaragoza Device bq aquaris X pro Operating System (Android Oreo) My Question or Issue En la aplicación para android en el movil no me ...
296 Views
0 replies
0 likes
Hi There was a song in Spotify All Night Dance Party playlist around January 2019 that I used to like, but I have never saved it. I know that it is not possible to access my playing history on Android, but is it possible to view Spotify's own playlis...
Hi There was a song in Spotify All Night Dance Party playlist around January 2019 that I used to like, but I have never saved it. I know that it is not possible to access my playing history on Androi...
Roadie
367 Views
1 replies
0 likes
Hello, i am from Oman and for some reason the album Die Lit by Playboi Carti is unplayable for me, is there a way to fix this? I saw another post saying that its not available in Egypt too, does anybody know the reason for that?
Hello, i am from Oman and for some reason the album Die Lit by Playboi Carti is unplayable for me, is there a way to fix this? I saw another post saying that its not available in Egypt too, does anyb...
1158 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy S5 NeoOperating SystemAndroid 6.0.1My Question or IssueSo, I use Spotify on a regular basis and this bug is frequent but doesn't happen everyday or everytime. When I'm playing a song, sometimes, it will ra...
Plan Premium Country Brazil Device Samsung Galaxy S5 Neo Operating System Android 6.0.1 My Question or Issue So, I use Spotify on a regular basis and this bug is frequent but doesn't...
Music Fan
4800 Views
5 replies
2 likes
PlanPremiumCountryGermanyDeviceMultipleOperating SystemVarious My Question or IssueHello, is there any possibility to _not_ sync playlists accross devices?I would love to save the current playback state per device. So that i can listen to music on my...
Plan Premium Country Germany Device Multiple Operating System Various My Question or Issue Hello, is there any possibility to _not_ sync playlists accross devices? I would ...
377 Views
0 replies
1 likes
PlanPremium CountryUnited States DeviceiPhone XS, Dell OptiPlex 390, MacBook Pro Operating SystemiOS 12.3, Windows 7, macOS Mojave My Question or IssueI have long noticed that if I am shuffling my current playlist, the playback order will change imme...
Plan Premium Country United States Device iPhone XS, Dell OptiPlex 390, MacBook Pro Operating System iOS 12.3, Windows 7, macOS Mojave My Question or Issue I ...
628 Views
0 replies
6 likes
I tried reinstalling both the apps and many solutions I found here but nothing workedPlanPremiumCountryIndiaDeviceHuwaei COR-AL100Operating SystemAndroid Version 9 Please find a solution and leave a link as its being a huge fuss.
I tried reinstalling both the apps and many solutions I found here but nothing worked Plan Premium Country India Device Huwaei COR-AL100 Operating System Android Version 9 Please fin...
Spotify Legend
548 Views
1 replies
0 likes
PlanPremiumCountryUS DeviceOne plus 5TOperating SystemOxygen OS 9.0.5 My Question or IssueWaze banner won't go away when connecting with Bluetooth on the car. I don't have Waze and it continues to tell me I'm connected even when I toggle it off as pe...
Plan Premium Country US Device One plus 5T Operating System Oxygen OS 9.0.5 My Question or Issue Waze banner won't go away when connecting with Bluetooth on the car. ...
Spotify Legend
579 Views
1 replies
0 likes
What is this weird view?, how is it activated?PlanFree/PremiumCountryUSADeviceSamsung Galaxy s7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
What is this weird view?, how is it activated? Plan Free/Premium Country USA Device Samsung Galaxy s7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Spotify Legend
975 Views
1 replies
0 likes
I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to them, although I am on a premium subscription
I am not sure how, but we noticed a problem with my account. While they have the full set up(see attached photo), my account is stuck with the non-premium UI. I have none of the options available to ...
286 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Legend
842 Views
1 replies
0 likes
HI am trying to play my likes songs on another phone (both are androids) (I don't have premium), but none of my likes songs are coming up on my second phone
HI am trying to play my likes songs on another phone (both are androids) (I don't have premium), but none of my likes songs are coming up on my second phone
Spotify Legend
448 Views
1 replies
0 likes
