Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
209631 Views
137 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
559116 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462054 Views
575 replies
39 likes
Me and my friends share a family account. Today one of my friend texted me that she couldn't listen to Spotify premium and back to free account. I checked it and realized that her account was gone from the family acc. After that, I invite her again t...
Me and my friends share a family account. Today one of my friend texted me that she couldn't listen to Spotify premium and back to free account. I checked it and realized that her account was gone fr...
325 Views
0 replies
0 likes
PlanPremiumCountryItalyDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueHo Mobile / Vodafone IT users have had connection stuck problems for a few months.This is a well known problem here, it plays 2/3 songs then gets stuck: i...
Plan Premium Country Italy Device Samsung Galaxy S9+ Operating System Android Oreo My Question or Issue Ho Mobile / Vodafone IT users have had connection stuck problems for a fe...
Music Fan
1742 Views
8 replies
2 likes
PlanPremiumCountryUnites StatesDeviceSamsung Galaxy S9 PlusOperating SystemAndroid Pie My Question or IssueNOTE: this report is for the Spotify Stations Application.When streaming music to another device like amazon echo. Raising/Lowering volume on p...
Plan Premium Country Unites States Device Samsung Galaxy S9 Plus Operating System Android Pie My Question or Issue NOTE: this report is for the Spotify Stations Application. When st...
Spotify Star
2212 Views
3 replies
0 likes
Hello!How can I see all the songs of an artist? When I select the artist it show me only the popular songs and then the albums. I want to see the whole songs list.Thanks !! Spotify premium, Argentina, Android 9 (Pie)
Hello! How can I see all the songs of an artist? When I select the artist it show me only the popular songs and then the albums. I want to see the whole songs list. Thanks !! Spotify premi...
307 Views
0 replies
0 likes
I have a weird issue but want to try to reinstall the app first, it went well for 8 months but now since 2 weeks it goes bad. Issue described at the end. I hate to reinstall because re doing my selection of songs to download will take a longggg time....
I have a weird issue but want to try to reinstall the app first, it went well for 8 months but now since 2 weeks it goes bad. Issue described at the end. I hate to reinstall because re doing...
339 Views
0 replies
0 likes
Plan: Premium for StudentsCountry: ItalyDevice: Samsung Galaxy S7 EdgeOperating System: Android Oreo 8.0 Hi, I have an issue with the last versions of Spotify. After the update of the app, a lot of songs that I saved in "Favorite song" disappeared. B...
Plan: Premium for Students Country: Italy Device: Samsung Galaxy S7 Edge Operating System: Android Oreo 8.0 Hi, I have an issue with the last versions of Spotify. After the update of th...
438 Views
0 replies
0 likes
PlanPremiumCountryUSDeviceMoto G5 PlusOperating SystemAndroid Oreo My Question or IssueIt started with the Add Station button first. At first, that was the only thing that did not appear to work - the settings button worked, the thumbs up/down worked...
Plan Premium Country US Device Moto G5 Plus Operating System Android Oreo My Question or Issue It started with the Add Station button first. At first, that was the only ...
348 Views
0 replies
0 likes
PlanPremium CountryItaly DeviceHuawei Mate 10 pro Operating SystemAndroid 9.0 My Question or IssueFrom a year to this part my daily mixes do not work, there's always an error message. I tried uninstalling app but nothing has changed.
Plan Premium Country Italy Device Huawei Mate 10 pro Operating System Android 9.0 My Question or Issue From a year to this part my daily mixes do not work, ...
Spotify Legend
384 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceUniversal 2 DIN Android Car RadioOperating SystemAndroid 6.0 K6_01_IH_V2.0.1_20180815 My Question or IssueI have that glich for long time. In my playlists I have a large number of offline songs that I added from the desk...
Plan Premium Country Poland Device Universal 2 DIN Android Car Radio Operating System Android 6.0 K6_01_IH_V2.0.1_20180815 My Question or Issue I have that glich for long time. In my...
368 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis pop up keeps occuring on my new Samsung S9 "you are listening on Iphone 6" .Even when I ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This po...
Spotify Legend
813 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S8+Operating SystemAndroid Pie (9) My Question or IssueFor a while now the Android app has been painfully slow loading, sometimes taking minutes to load basic UI on startup. I had the same issue on my old LG G...
Plan Premium Country UK Device Samsung Galaxy S8+ Operating System Android Pie (9) My Question or Issue For a while now the Android app has been painfully slow loading, sometimes tak...
639 Views
0 replies
5 likes
PlanPremiumCountryUK DeviceSamsung Galaxy S10+ Operating SystemLatest Android My Question or IssueI have been using Spotify Premium for years and for a few months on my new phone. Very recently, with no clear cause, I can no longer download songs to ...
Plan Premium Country UK Device Samsung Galaxy S10+ Operating System Latest Android My Question or Issue I have been using Spotify Premium for years and for a fe...
315 Views
0 replies
1 likes
Phone was working fine with the app the last days, until today morning, when it tries to load, and then crashes and restarts suddenly in a loop. I already restarted my phone, erase cache for the app, erase data for the app, then reinstall the app a c...
Phone was working fine with the app the last days, until today morning, when it tries to load, and then crashes and restarts suddenly in a loop. I already restarted my phone, erase cache for...
738 Views
0 replies
0 likes
Pls help me. I can't play SOS by Avicii on Spotify app and web player. I've clear cache, data, even reinstall it but it still didn't work. Device: Xiaomi Mi5 Android version: 9.0 Spotify app version: 8.5.8.567
Pls help me. I can't play SOS by Avicii on Spotify app and web player. I've clear cache, data, even reinstall it but it still didn't work. Device: Xiaomi Mi5 Android version: 9.0 Spotify app version:...
Gig Goer
894 Views
1 replies
1 likes
PlanPremiumCountryEgyptDeviceHuawei Mate 10 LiteOperating SystemAndroid My Question or IssueI cant find the equalizer in my spotify settings
Plan Premium Country Egypt Device Huawei Mate 10 Lite Operating System Android My Question or Issue I cant find the equalizer in my spotify settings
440 Views
0 replies
0 likes
PlanPremiumCountryMéxicoDeviceLG-210gOperating SystemAndroid 5.1 My Question or IssueHi, I've this problem since last year and because of that i can't listen properly any of my local files. The music plays but, it plays with a very fast time, which d...
Plan Premium Country México Device LG-210g Operating System Android 5.1 My Question or Issue Hi, I've this problem since last year and because of that i can't listen properly any of ...
617 Views
0 replies
1 likes
Hi allRecently I've noticed that triple click to go to previous track does not work on any of my daily mixes. The function works fine on all other playlists but for some reason not on my daily mixes. I swear that it used to work around 2 months ago. ...
Hi all Recently I've noticed that triple click to go to previous track does not work on any of my daily mixes. The function works fine on all other playlists but for some reason not on my daily mixe...
444 Views
0 replies
0 likes
I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it! Its really annoying...anyone else getting this? I've already tried si...
I've been having this issue the past couple days where a song will stop in the middle of the song, then go back to the 1 or 2 second mark and pause. I'm not sure what's causing it! Its really a...
628 Views
0 replies
2 likes
PlanPremiumCountryUSDevice(Lg G3 Beat)Operating System(Android 5.0.2) My Question or IssueHiI was using Spotify on my iPhone for a couple of year now and it handle it well but since I needed a secondary device playback SO I setup my old Lg G3 Beat (d...
Plan Premium Country US Device (Lg G3 Beat) Operating System (Android 5.0.2) My Question or Issue Hi I was using Spotify on my iPhone for a couple of year now and it handle it well ...
Casual Listener
1186 Views
4 replies
0 likes
Hello,I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app.I really love Pink Floyd and therefore I have about 90 songs from them saved, and downloaded on my sd card. Probl...
Hello, I have a problem that's been persistent for a while on my Android phone, even after updates from both my phone and the spotify app. I really love Pink Floyd and therefore I have about 90 son...
338 Views
0 replies
0 likes
