Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountryRomaniaDeviceSamsung Galaxy s9+Operating SystemAndroid Oreo My Question or IssueMy issue is that i can't connect my receiver YAMAHA R-N 803D to Spotify using the app developed by Yamaha, Music Cast,although i have done firmware...
Plan Free/Premium Country Romania Device Samsung Galaxy s9+ Operating System Android Oreo My Question or Issue My issue is that i can't connect my receiver YAMAHA R-N 803D to Sp...
403 Views
0 replies
0 likes
PlanPremiumCountryITALYDeviceHUAWEI WATCH 2 LTEOperating SystemWEAR OS 2.0 My Question or IssueHi all. I just received this new device. I'd like to use it for running, standalone, with spotify. Wich app i have to use? I dounloaded ed installed "Spoti...
Plan Premium Country ITALY Device HUAWEI WATCH 2 LTE Operating System WEAR OS 2.0 My Question or Issue Hi all. I just received this new device. I'd like to use it for running, standa...
590 Views
0 replies
3 likes
I am using Spotify(premium) on Android. Joined about a month earlier and have listened about 500 songs of various genres but only one mix(daily mix 1) is available. I have tried liking songs of various genres, i also tried logging again, and reinstal...
I am using Spotify(premium) on Android. Joined about a month earlier and have listened about 500 songs of various genres but only one mix(daily mix 1) is available. I have tried liking songs of vario...
1033 Views
0 replies
5 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy 10+Operating SystemAndroid Oreo My Question or IssueWhen I click "Shuffle Play" on any artist the queue will always double play each song (see attached image) How do I stop this from happening??
Plan Premium Country Australia Device Samsung Galaxy 10+ Operating System Android Oreo My Question or Issue When I click "Shuffle Play" on any artist the queue will always doubl...
Newbie
1394 Views
3 replies
2 likes
HelloI signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but it always connects with his. Any info appreciated on ...
Hello I signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but ...
Casual Listener
441 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung S8+My Question or IssueI have Spotify Premium and my downloaded music is not appearing. It shows up on the web player, but my phone says I have no artists downloaded and the songs section is non-existent. I only hav...
Plan Premium Country USA Device Samsung S8+ My Question or Issue I have Spotify Premium and my downloaded music is not appearing. It shows up on the web player, but my phone says I have no art...
1019 Views
0 replies
2 likes
PlanPremiumCountryIsraelDeviceS8+Operating SystemAndroid My Question or IssueProgress of download keep appear in notification area , I didn't ask to download something, and it still on 0% and I can't close it even after restart the phone.
Plan Premium Country Israel Device S8+ Operating System Android My Question or Issue Progress of download keep appear in notification area , I didn't ask to download something, and i...
Spotify Legend
7912 Views
5 replies
0 likes
Operating SystemAndroid OreoPhoneGoogle Pixel 1 My Question or IssueI'm trying to download multiple podcast episodes, and it's stuck on waiting to download. It's been like this all day. I've tried Restarting my phone, reinstalling Spotify, deleting t...
Operating System Android Oreo Phone Google Pixel 1 My Question or Issue I'm trying to download multiple podcast episodes, and it's stuck on waiting to download. It's been...
Casual Listener
5018 Views
2 replies
1 likes
Plan:Premium Country:USA Device:Samsung J7 Spotify Version Installed:8.4.97.807 My Issue:When using any headphones or earbuds, Spotify keeps pausing, playing, and skipping tracks on its own. This usually happens when I place my phone in my pocket or ...
Plan: Premium Country: USA Device: Samsung J7 Spotify Version Installed: 8.4.97.807 My Issue: When using any headphones or earbuds, Spotify keeps pausing, pla...
Community Legend
711 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy S10+Operating SystemAndroid Pie (9) My Question or IssueI recently tried to download songs onto my phone from the Spotify App and by default the songs are loaded into the SD card. I've tried changing the storage a...
Plan Premium Country Canada Device Galaxy S10+ Operating System Android Pie (9) My Question or Issue I recently tried to download songs onto my phone from the Spotify App and...
Spotify Legend
924 Views
3 replies
0 likes
PlanpremiumCountryUKDeviceHuawei p9 lite My Question or IssueThe new layout is quite inconvenient without the songs library but according to other posts it's simply been renamed to "favourites" playlist this would be fine except my favourites playlis...
Plan premium Country UK Device Huawei p9 lite My Question or Issue The new layout is quite inconvenient without the songs library but according to other posts it's simply been rename...
Casual Listener
704 Views
1 replies
0 likes
The notification bar never showed the reproduction controls for spotify, nor really any notification from it. I tried to enable every switch on the settings of the app, but the option "Reproduction" doesn't switch on. When I bought the phone the repr...
The notification bar never showed the reproduction controls for spotify, nor really any notification from it. I tried to enable every switch on the settings of the app, but the option "Reproduction" ...
1155 Views
0 replies
1 likes
PlanPremiumCountryCanadaDeviceOnePlus 5TOperating SystemAndroid Pie My Question or IssueAfter the latest Spotify update my track info stopped working. Google music shows meta info fine but no go for Spotify. See image
Plan Premium Country Canada Device OnePlus 5T Operating System Android Pie My Question or Issue After the latest Spotify update my track info stopped working. Google music sho...
Regular
2526 Views
5 replies
2 likes
I am a premium a user. I got the new now playing ui few days ago for one day then it got changed back to the old UI.
I am a premium a user. I got the new now playing ui few days ago for one day then it got changed back to the old UI.
Casual Listener
1048 Views
4 replies
1 likes
PlanPremiumCountryCzech RepublicDeviceLG G6Operating SystemAndroid 8 My Question or IssueHello!I have a prob with all of my local files in my playlists, as they can't be played on my phone (they are all greyed out). Everything works perfectly fine on...
Plan Premium Country Czech Republic Device LG G6 Operating System Android 8 My Question or Issue Hello! I have a prob with all of my local files in my playlists, as they can't be pl...
Casual Listener
580 Views
2 replies
0 likes
PlanPremiumCountryFRANCEDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueWhen my smartphone connects to my car receiver, a Pioneer MVH-S300BT, Spotify automatically play or resume songsHow to stop that ?
Plan Premium Country FRANCE Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue When my smartphone connects to my car receiver, a Pioneer MVH-S300BT, Spo...
Casual Listener
13271 Views
4 replies
0 likes
PlanPremiumCountryNetherlandDeviceGalaxy S8, Xiaomi Mi Box S, Nubia Z17S MiniOperating System(Android Pie, Andoid TV My Question or IssueXiaomi Mi Box S supports Chromecast built in. Every time when I want to cast music from any mobile device (also t...
Plan Premium Country Netherland Device Galaxy S8, Xiaomi Mi Box S, Nubia Z17S Mini Operating System (Android Pie, Andoid TV 😎 My Question or Issue Xiaomi Mi Box S supports Chro...
Spotify Legend
997 Views
3 replies
0 likes
Since the new update of the Galaxy S8 Pie One UI, spotify pauses music whenever I leave the app, turn off the screen, or switch apps. I have tried:deleting, clearing cache and data, restarting and reinstallingremoving all spotify files from within an...
Since the new update of the Galaxy S8 Pie One UI, spotify pauses music whenever I leave the app, turn off the screen, or switch apps. I have tried: deleting, clearing cache and data, restarting and...
Community Legend
1330 Views
1 replies
0 likes
PlanPremiumCountryUS of A DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueThere is a song that keeps popping up on diferent radio stations I listen and I absolutely HATE the song. I cant dislike it because the song has a video ...
Plan Premium Country US of A Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue There is a song that keeps popping up on diferent radio stations ...
Casual Listener
688 Views
2 replies
0 likes
PlanPremiumCountryIrelandDeviceSamsung Galaxy 9+My Question or IssueFirst Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue is wiped - and only that song plays. Tried skipping, moving to th...
Plan Premium Country Ireland Device Samsung Galaxy 9+ My Question or Issue First Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue ...
Newbie
1306 Views
6 replies
1 likes
