Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5593 Views

0 replies

7 likes

  • 5593 Views
  • 0 replies
  • 7 likes

Will not refresh from now playing or when turning on screen.

PlanPremiumCountryUS DeviceSamsung Galaxy S7Operating SystemAndroid * My Question or Issue Any music saved onto my phone will not refresh the song list after I open the now playing window and try to go back to the list of the artists music. This also...

Casual Listener

Plan Premium Country US  Device Samsung Galaxy S7 Operating System Android *   My Question or Issue  Any music saved onto my phone will not refresh the song list after I open...

524 Views

0 replies

0 likes

  • 524 Views
  • 0 replies
  • 0 likes

My Autoplay isn't working

PlanPremiumCountry USADeviceSamsung J7 Prime + Dell Laptop Operating SystemAndroid + Windows 10 My Question or IssueFor a while now, both my phone and my laptop will not autoplay other music after the last song in the album or playlist has played. Af...

Casual Listener

Plan Premium Country  USA Device Samsung J7 Prime + Dell Laptop  Operating System Android + Windows 10    My Question or Issue For a while now, both my phone and my lapt...

Karen1004

Casual Listener

929 Views

3 replies

0 likes

  • 929 Views
  • 3 replies
  • 0 likes

Autoplay feature no longer working?

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid My Question or IssueRecently the autoplay feature has stopped working for me. I have tried all the basic troubleshooting steps (disable then re-enable autoplay setting, reboot my device, clea...

Newbie

Plan Premium Country USA   Device Pixel 3 Operating System Android   My Question or Issue Recently the autoplay feature has stopped working for me. I have tried all the basic tro...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Solved!! Shuffle Play

PlanFreeCountry United StatesDeviceMoto EOperating SystemAndroid My Question or Issue I would like to get rid of shuffle play on my phone and I can't do it. There is literally no shuffle icon that I can click on. Hoever on my laptop, I have the optio...

Casual Listener

Plan Free Country  United States Device Moto E Operating System Android   My Question or Issue  I would like to get rid of shuffle play on my phone and I can't do it. There i...

Noah

Spotify Star

789 Views

3 replies

0 likes

  • 789 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify in ultra power saving mode

PlanPremiumCountry France DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWhen I (or when it automaticaly) lock my phone in ultra power saving mode, spotify stop playing musics after few seconds. I think this is caused by andro...

Casual Listener

Plan Premium Country  France  Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue When I (or when it automaticaly) lock my phone in ultra power savin...

Peter

Spotify Legend

13135 Views

6 replies

3 likes

  • 13135 Views
  • 6 replies
  • 3 likes

Superuser Contribution Playlists made on desktop version not updating to mobile app

PlanPremiumCountry USADeviceSamsung S7Operating SystemAndroid 8.0.0 My Question or IssuePlaylists made on desktop version not updating to mobile app. Reinstalling and loginning back in fixed it once, but not second time. Tried changing my password an...

Casual Listener

Plan Premium Country  USA Device Samsung S7 Operating System Android 8.0.0   My Question or Issue Playlists made on desktop version not updating to mobile app.  Reinstalling ...

Peter

Spotify Legend

1325 Views

3 replies

0 likes

  • 1325 Views
  • 3 replies
  • 0 likes

Crossfade en mis playlist

PlanPremiumCountry UruguayDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueEn mis Playlist personales no puedo hacer Crossfade entre canciones , me refiero cuando no dejo la canción completa y la cambio antes de terminar, funci...

Newbie

Plan Premium Country  Uruguay Device Samsung Galaxy S7 Operating System Android Oreo     My Question or Issue En mis Playlist personales no puedo hacer Crossfade entre ...

548 Views

0 replies

2 likes

  • 548 Views
  • 0 replies
  • 2 likes

Superuser Contribution Can't see green arrow

I been struggling for months with this issue n I asked for help to help centrer on twitter n I didnt got a solution! I cant see the green arrow anymore. When I go to an artits album I cant see if I already downloaded that song. Idk if this happened o...

Regular

I been struggling for months with this issue n I asked for help to help centrer on twitter n I didnt got a solution! I cant see the green arrow anymore. When I go to an artits album I cant see if I a...

Peter

Spotify Legend

1956 Views

5 replies

0 likes

  • 1956 Views
  • 5 replies
  • 0 likes

Applicazione non funziona correttamente

Buongiorno a tutti,sono passato da qualche mese da un altro provider di musica a spotify family, mi sto accorgendo che un buon 90% delle volte sia a me che a gli altri membri della mia famiglia all'apertura dell'applicazione, sia Android che Windows,...

Newbie

Buongiorno a tutti, sono passato da qualche mese da un altro provider di musica a spotify family, mi sto accorgendo che un buon 90% delle volte sia a me che a gli altri membri della mia famiglia all...

786 Views

0 replies

3 likes

  • 786 Views
  • 0 replies
  • 3 likes

Modo incognito

Hola! Es posible realizar sesiones de incognito que no dejen ningún rastro en el historial? De vez en cuando mis hijos ponen música infantil y no me gusta que guarde ese historial y que después me recomiende esa música. Igualmente a vecs en el coche ...

Newbie

  Hola! Es posible realizar sesiones de incognito que no dejen ningún rastro en el historial?   De vez en cuando mis hijos ponen música infantil y no me gusta que guarde ese historial y ...

Bittencourt

Spotify Star

3913 Views

1 replies

0 likes

  • 3913 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't sync local files

PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid 8.0.0, Windows 10 Pro My Question or IssueI can't sync local files on my PC to my Android phone.In the Android app, local songs are grayed out in mixed playlists and only non-local files are dow...

Casual Listener

Plan Premium Device Huawei P10 Lite Operating System Android 8.0.0, Windows 10 Pro   My Question or Issue I can't sync local files on my PC to my Android phone. In the Android app, loca...

digger5150

Music Fan

6372 Views

3 replies

1 likes

  • 6372 Views
  • 3 replies
  • 1 likes

Many artists like the goo goo dolls, Led Zepplin are not available on Spotify India

PlanPremiumCountry INDIADeviceOne PlusOperating SystemAndroid My Question or IssueMany artists like the Goo Goo dolls, Led Zepplin are not available on Spotify India, what should i do ? I really need these artists on spotify moreover i just subscribe...

Casual Listener

  Plan Premium Country  INDIA Device One Plus Operating System Android   My Question or Issue Many artists like the Goo Goo dolls, Led Zepplin are not available on Spotify I...

Brunelicia

Community Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to share from spotify to Instagram stories.

PlanPremiumCountry IsraelDeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or IssueI have purchased this phone recently and I am not not able to share from spotify to Instagram stories. All apps are up to date. How can this be fixed? Tha...

Casual Listener

Plan Premium Country  Israel Device Huawei P20 lite Operating System Android 8.0.0   My Question or Issue I have purchased this phone recently and I am not not able to share from ...

Katerina

Spotify Legend

1199 Views

1 replies

0 likes

  • 1199 Views
  • 1 replies
  • 0 likes

Not available in my country but PC is fine?

I am unable to Download Spotify on my Android but i am able to use Spotify perfectly fine on a PC PS4 and on the TV and i was curious if there was anyway to get around this.

Casual Listener

  I am unable to Download Spotify on my Android but i am able to use Spotify perfectly fine on a PC PS4 and on the TV and i was curious if there was anyway to get around this.  

hawktamer

Casual Listener

701 Views

2 replies

0 likes

  • 701 Views
  • 2 replies
  • 0 likes

Multiple albums from several artists not available

PlanPremiumCountry SwedenDeviceOnePlus 5Operating SystemAndroid oreo My Question or Issue I listen to a lot of country music and today I noticed that several full albums (that I listened to a few days ago) are not available anymore. All Darius Rucker...

Casual Listener

Plan Premium Country  Sweden Device OnePlus 5 Operating System Android oreo   My Question or Issue  I listen to a lot of country music and today I noticed that several full a...

Mantisentil

Community Legend

1187 Views

2 replies

1 likes

  • 1187 Views
  • 2 replies
  • 1 likes

All my downloads constantly redownloading after a day or few hours.

All my songs on offline are continuously deleted, without me doing anything on my phone. After every few hours or a day or so, it redownloads all my songs. I just got a Spotify premium subscription and this is becoming really irritating as a user who...

Newbie

All my songs on offline are continuously deleted, without me doing anything on my phone. After every few hours or a day or so, it redownloads all my songs.  I just got a Spotify premium subscri...

581 Views

0 replies

0 likes

  • 581 Views
  • 0 replies
  • 0 likes

No play queue

PlanFreeCountry IndiaDeviceOneplus 5TOperating SystemAndroid 9 My Question or IssueThere is no play queue button anywhere on the menu or now playing screen

Newbie

Plan Free Country  India Device Oneplus 5T Operating System Android 9   My Question or Issue There is no play queue button anywhere on the menu or now playing screen  

Bittencourt

Spotify Star

736 Views

1 replies

0 likes

play queue missing
  • 736 Views
  • 1 replies
  • 0 likes

Music keeps moving from SD card to local storage

I have been having an issue the last couple months where (seeming randomly), my downloaded Spotify library is moving from my SD card to local storage. I have a farily large library, and this has completely blown away all my available local storage. I...

Casual Listener

I have been having an issue the last couple months where (seeming randomly), my downloaded Spotify library is moving from my SD card to local storage.  I have a farily large library, and this ha...

WiniciusAL

Casual Listener

664 Views

1 replies

3 likes

  • 664 Views
  • 1 replies
  • 3 likes

Thumbs up/down went away with update.

Why was the thumbs up/down icon removed from radio? Is there a way to still personalize my radio channels?PlanPremiumCountry Device Samsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Why was the thumbs up/down icon removed from radio?  Is there a way to still personalize my radio channels? Plan Premium Country   Device  Samsung Galaxy 8 Operating System (iO...

Bgross388

Regular

1008 Views

11 replies

0 likes

  • 1008 Views
  • 11 replies
  • 0 likes

MIUI 10 no Spotify Playback Control Buttons

PlanPremiumCountry GermanyDeviceLeEco Le Pro 3 Elite (x722)Operating SystemAndroid 7.2 MIUI 10 17.02.19 Beta My Question or Issue As you can see in the screenshots I don't have the playback buttons which is very annyoing. Maybe someone had the same p...

Regular

Plan Premium Country  Germany Device LeEco Le Pro 3 Elite (x722) Operating System Android 7.2 MIUI 10 17.02.19 Beta   My Question or Issue  As you can see in the screenshots ...

476 Views

0 replies

0 likes

  • 476 Views
  • 0 replies
  • 0 likes