Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387242 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryFranceDevice Samsung s8Operating SystemAndroid 9.0 My Question or Issue Hi spotify, since the last update, I can't get any more the "playlist recently listened" suggestion in my home screen, I have 20 suggestions, and each suggestio...
Plan Premium Country France Device Samsung s8 Operating System Android 9.0 My Question or Issue Hi spotify, since the last update, I can't get any more the "playlist re...
Spotify Legend
1015 Views
3 replies
0 likes
I intend to use it primarily for Spotify. However, when I play Spotify on the Google Home, my girlfriend can't seem to play on her phone. We're on the Premium Duo plan, so we should both be able to listen on each of our device, yeah? AFAIK, I've only...
I intend to use it primarily for Spotify. However, when I play Spotify on the Google Home, my girlfriend can't seem to play on her phone. We're on the Premium Duo plan, so we should both be able to l...
303 Views
0 replies
0 likes
PlanPremiumCountryIndiaDeviceNokia 7 plusOperating SystemAndroid Pie My Question or IssueI don't see all songs option on my android device anymore .The same is available on my iPad and my PC. I wonder if this is recent UI change that hasn't rolled on...
Plan Premium Country India Device Nokia 7 plus Operating System Android Pie My Question or Issue I don't see all songs option on my android device anymore .The same is availa...
573 Views
0 replies
1 likes
PlanPremiumCountryIndiaDevicePoco F1Operating SystemAndroid 9 Pie My Question or Issue Why are my Editor's Picks playlists different in my android app and windows app?The windows playlists are more relevant to me than the android ones.
Plan Premium Country India Device Poco F1 Operating System Android 9 Pie My Question or Issue Why are my Editor's Picks playlists different in my android app and windows app? ...
Newbie
1317 Views
3 replies
0 likes
How to fix media buttons not working on gs9 ???
How to fix media buttons not working on gs9 ???
355 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceOneplus 6TOperating SystemAndroid 9 My Question or Issue:There is no metadata on the cars display when connected via bluetooth. I have searched the previous posts and tried reinstalling, relogging, repairing and so on....
Plan Premium Country Germany Device Oneplus 6T Operating System Android 9 My Question or Issue: There is no metadata on the cars display when connected via bluetooth....
Newbie
1197 Views
3 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Gear Active Smartwatch My Question or IssueI'm listening to music on my watch using Wifi, not on offline mode, and with the "Download" option in my library turned off. Yet, every time I listen to a song and pull up ...
Plan Premium Country USA Device Samsung Gear Active Smartwatch My Question or Issue I'm listening to music on my watch using Wifi, not on offline mode, and with the "Download" option i...
358 Views
0 replies
0 likes
PlanFree after PremiumCountryBelgiumDeviceHuaweiOperating SystemAndroid My Question or IssueI lost my charged music on my phone (but not on my pc) when I left premium to free version. I can read my charged music on the pc (full tracks without any adv...
Plan Free after Premium Country Belgium Device Huawei Operating System Android My Question or Issue I lost my charged music on my phone (but not on my pc) when I left premium to free...
Spotify Star
600 Views
3 replies
0 likes
PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating systemAndroid Streaming through bluetooth is causing spotify to pause for a few seconds, silently, continue counting up on track lapse time then go back to where it left off and continue. It does i...
Plan Premium Country Uk Device Samsung Galaxy S8 Operating system Android Streaming through bluetooth is causing spotify to pause for a few seconds, silently, continue counting up on ...
1143 Views
0 replies
4 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceHuawei P10 liteOperating SystemAndroidMy Question or IssueToday I started Spotify and apparently I go...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Huawei P10 lite Operating System An...
Newbie
909 Views
2 replies
4 likes
PlanFree/PremiumCountry Device(Huawei Honor)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAccidentally pressed "Report Explicit Content". Can I cancel it?
Plan Free/Premium Country Device (Huawei Honor) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Accidentally pressed "Report Explicit Conten...
Composer
1597 Views
1 replies
0 likes
PlanPremiumCountry Singapore Device(Macbook Air 2015)Operating System(OSX Yosemite) My Question or Issue Dear Spotify, I have been experiencing my songs in a playlist skipping the first 5s and the last 5s whenever I press next or it automatically loo...
Plan Premium Country Singapore Device (Macbook Air 2015) Operating System (OSX Yosemite) My Question or Issue Dear Spotify, I have been experiencing m...
Community Legend
1053 Views
5 replies
0 likes
I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult to hit in dark situations. Is there a way to fix th...
I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult ...
623 Views
0 replies
1 likes
Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetooth "next" it goes to next podcast which is not used....
Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetoot...
Community Legend
990 Views
1 replies
1 likes
Hallo,vielleicht kann mir jemand helfen. Wenn ich Spotify Premium über meinen Mobilfunkanbieter bezahle, wird dann 9,99€ oder 10,00€ von meinem Guthaben abgebucht? Ich würde mich sehr über Antworten freuen. Viele GrüßeMartin
Hallo, vielleicht kann mir jemand helfen. Wenn ich Spotify Premium über meinen Mobilfunkanbieter bezahle, wird dann 9,99€ oder 10,00€ von meinem Guthaben abgebucht? Ich würde mich sehr über...
Composer
418 Views
1 replies
0 likes
PlanPremiumCountry U.S of ADeviceGalaxy Note 8Operating SystemAndroid OreoSpotify Version8.4.97.807 My Question or IssueWhen using the app and I select "Your Library", I see an ad for Hulu. I am not interested and would like for this to stop popping ...
Plan Premium Country U.S of A Device Galaxy Note 8 Operating System Android Oreo Spotify Version 8.4.97.807 My Question or Issue When using the app and I select "Your Li...
Spotify Legend
1039 Views
2 replies
1 likes
PlanPremiumDevice(Galaxy A50 2019)Operating System(Android 9 Pie)My Question or IssueAfter each restart of my mobile phone all songs loaded offline are deleted and all playlists are gone. The storage location is then again the internal memory instead...
Plan Premium Device (Galaxy A50 2019) Operating System (Android 9 Pie) My Question or Issue After each restart of my mobile phone all songs loaded offline are deleted and all playlists are gon...
592 Views
0 replies
2 likes
he app keeps changing music and playlist by itself. what horrible use experience
he app keeps changing music and playlist by itself. what horrible use experience
Community Legend
508 Views
1 replies
0 likes
DeviceXiaomi Readme note 3 proOperating SystemAndroid 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM)) My Question or IssueControlls Play/Pause from headphones does not work as expcted# Open spotify, play any song and click pause. You should...
Device Xiaomi Readme note 3 pro Operating System Android 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM)) My Question or Issue Controlls Play/Pause from headphones does not work...
437 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy S10+Operating SystemAndroid Pie (9) My Question or IssueI recently tried to download songs onto my phone from the Spotify App and by default the songs are loaded into the SD card. I've tried changing the storage a...
Plan Premium Country Canada Device Galaxy S10+ Operating System Android Pie (9) My Question or Issue I recently tried to download songs onto my phone from the Spotify App and...
Spotify Legend
965 Views
3 replies
0 likes
