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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27323 Views
  • 59 replies
  • 23 likes
  • 27323 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870180 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870180 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24690 Views
  • 3 replies
  • 0 likes
  • 24690 Views
  • 3 replies
  • 0 likes

Downloaded music... how to play them all?

I use a lot of my android spotify on offline mode.I can shuffle in one playlist, in my songs.I would love that we could shuffle in all the effective donloaded songs and not some of them. A full dowload shuffle mode.... Do someone know how it can be d...

  • Newbie
  •   I use a lot of  my android spotify on offline mode. I can shuffle in one playlist, in my songs. I would love that we could shuffle in all the effective donloaded songs and not some of ...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Solved!! Create radio station button is gone??

Spotify pls fix this ASAP. See screenshot. I used to be able to create a radio station. What happened. PlanPremiumCountryUSA DevicePixel 2Operating SystemAndroid P version 9

  • Casual Listener
  •   Spotify pls fix this ASAP. See screenshot. I used to be able to create a radio station. What happened.     Plan Premium Country USA   Device Pixel 2 Operating System ...
  • Woolfhound
  • Newbie
  • 1234 Views
  • 5 replies
  • 0 likes
  • 1234 Views
  • 5 replies
  • 0 likes

Spotify Android hangs after a while listening music

PlanPremiumCountryUruguay DeviceXiaomi Redmi Note 4 Global edition Operating System7.0 NRD 90M (Versión MIUI Global 10.1.1.0) My Question or Issue After a while listening music on my phone (30 mins or so) Spotify starts to behave oddly. The album pic...

  • Casual Listener
  • Plan Premium Country Uruguay  Device Xiaomi Redmi Note 4 Global edition  Operating System 7.0 NRD 90M (Versión MIUI Global 10.1.1.0)   My Question or Issue  After a whil...
  • walterdp
  • Casual Listener
  • 565 Views
  • 3 replies
  • 0 likes
  • Android
    hanging
  • 565 Views
  • 3 replies
  • 0 likes

Pause/Play, Skip Function not working

PlanPremiumCountry UsaDeviceSamsung Galaxy 9Operating Android Pie My Question or IssueThe play/pause, skip function on my phone and bluetooth devices stopped working when my phone updated to the Pie OS. I now have to wake the phone up and open the ap...

  • Regular
  • Plan Premium Country  Usa Device Samsung Galaxy 9 Operating  Android Pie   My Question or Issue The play/pause, skip function on my phone and bluetooth devices stopped workin...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Issue

PlanPremiumCountry RomaniaDeviceXiaomi Mi A2Operating SystemAndroid 9, Pie My Question or IssueOkay, so, i have an issue with my spotify. Sometimes when I'm listening to music it stops and when i look to see what happened it's saying that it is conne...

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  • Newbie
  •   Plan Premium Country  Romania Device Xiaomi Mi A2 Operating System Android 9, Pie   My Question or Issue Okay, so, i have an issue with my spotify. Sometimes when I'm list...
  • 2244 Views
  • 0 replies
  • 0 likes
  • 2244 Views
  • 0 replies
  • 0 likes

Shuffle After Searched for Songs

Plan: PremiumCountry: UK DeviceGalaxy S7Operating System :Android Oreo, My Question or Issue My issue is regarding the shuffle function not working. If im in my playlist and i proceed to "find/search" for all my linkin park songs within the playlist ...

  • Newbie
  • Plan: Premium Country: UK   Device Galaxy S7 Operating System :Android Oreo,    My Question or Issue  My issue is regarding the shuffle function not working. If ...
  • Amadán
  • Casual Listener
  • 1894 Views
  • 1 replies
  • 0 likes
  • 1894 Views
  • 1 replies
  • 0 likes

Solved!! Cant disable waze banner pop up

PlanPremiumCountry Dominican Republic DevicePixel 1Operating SystemAndroid Pie 9 My Question or Issue I don't have waze installed, i went to settings /social and turned off thr waze option. I still gddt fhe annoying waze banner every time i open or m...

  • Casual Listener
  • Plan Premium Country  Dominican Republic  Device Pixel 1 Operating System Android Pie 9   My Question or Issue  I don't have waze installed, i went to settings /social a...
  • Machiel_M
  • Roadie
  • 10569 Views
  • 3 replies
  • 6 likes
  • 10569 Views
  • 3 replies
  • 6 likes

Import function doesn't show my sd card folder

PlanPremiumDeviceSamsung Galaxy J2Operating SystemAndroid My Question or IssueHi, I just got a new phone and was setting up my music, but when I go to the import function, my sd card folders don't show up. The app saves data in the card normally, I a...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy J2 Operating System Android   My Question or Issue Hi, I just got a new phone and was setting up my music, but when I go to the import function, my sd ...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Solved!! Music interruption

PlanPremiumCountry ItalyDeviceNokia 6.1Operating SystemAndroid 9 My Question or IssueAfter (less or more) 10 minutes of playing, music stops. I have to re-play the track from the beginning.

  • Casual Listener
  • Plan Premium Country  Italy Device Nokia 6.1 Operating System Android 9   My Question or Issue After (less or more) 10 minutes of playing, music stops. I have to re-play the track...
  • Noah
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Solved!! Profile Trouble

How come people's accounts load when I look them up? They just say it's loading but they never do.

  • Casual Listener
  • How come people's accounts load when I look them up? They just say it's loading but they never do.   
  • Brunelicia
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

how can you lunch a playlist in specific time everyday automatically

i want this for my clinic , i want it to work without from anybody else i just want it to play a playlist everyday in my workin hour i will shut it dowen manually before leavng any ideas ?? thank you

  • Newbie
  • i want this for my clinic , i want it to work without from anybody else  i just want it to play a playlist everyday in my workin hour  i will shut it dowen manually before leavng  &...
  • Brunelicia
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Cannot see all albums/artist on My Library

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

  • Regular
  • Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...
  • 844 Views
  • 0 replies
  • 8 likes
  • 844 Views
  • 0 replies
  • 8 likes

"Your Library" redesign, where are my artists / albums??

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

  • Regular
  • Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...
  • 212 Views
  • 0 replies
  • 1 likes
  • 212 Views
  • 0 replies
  • 1 likes

Size of songs?

I have a question to ask more like a comparison. Using spotify songs takes more storage than mp3? Or there is no difference between mp3 and spotify songs in the size? If you were to compare a same song or something.

  • Casual Listener
  • I have a question to ask more like a comparison.   Using spotify songs takes more storage than mp3? Or there is no difference between mp3 and spotify songs in the size?   If you were to...
  • Brunelicia
  • Community Legend
  • 4171 Views
  • 3 replies
  • 0 likes
  • 4171 Views
  • 3 replies
  • 0 likes

Android app keeps crashing

PlanPremium student with HuluCountry USADeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My Question or IssueThe app keeps crashing. Itll play one song and just become unusable. Sometimes the app won't even load. Other times it just freezes where ...

  • Newbie
  • Plan Premium student with Hulu Country  USA Device Samsung Galaxy 9 Operating System Android 8.0.0   My Question or Issue The app keeps crashing. Itll play one song and just beco...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Downloads from "Mix of the week"

Hello everybody,I have marked my "mix of the week"-playlist for download. What happens on Monday with the old songs, when they disappear from the mix of the week? Will they be automatically deleted from the phone memory, or will they stay in the phon...

  • Newbie
  • Hello everybody, I have marked my "mix of the week"-playlist for download. What happens on Monday with the old songs, when they disappear from the mix of the week? Will they be automatically deleted...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Spotify won't download over wifi if mobile data is set to wrong sim card

PlanPremiumCountryNetherlandsDeviceOnePlus 6T A6013Operating SystemOxygenOS 9.0.11 My Question or IssueWhen I try to download over wifi Spotify asks me to enable downloading over cellular. I discovered that telling my phone to use my UK sim card for ...

  • Newbie
  • Plan Premium Country Netherlands Device OnePlus 6T A6013 Operating System OxygenOS 9.0.11   My Question or Issue When I try to download over wifi Spotify asks me to enable downloading ...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Possibilità di vedere tutte le canzoni con un tasto

PlanFree/PremiumCountry DeviceOne Plus 3tOperating SystemAndroid Oreo My Question or IssueSarebbe possibile aggiungere un tasto per permettere la visione di tutte le canzoni quando si cerca un artista/gruppo invece che aprire tutti gli album per cerc...

  • Newbie
  • Plan Free/Premium Country   Device One Plus 3t Operating System Android Oreo   My Question or Issue Sarebbe possibile aggiungere un tasto per permettere la visione di tutte le can...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Swipe down to search gone?

PlanPremiumCountry Hong KongDeviceAsusOperating SystemAndroid Pie My Question or Issue Swiping down to search songs is gone? I used to search by swiping down but it seems like it won't work now, it was such a nice feature, is there any way to enable ...

  • Newbie
  •   Plan Premium Country  Hong Kong Device Asus Operating System Android Pie   My Question or Issue  Swiping down to search songs is gone? I used to search by swiping dow...
  • 140 Views
  • 0 replies
  • 1 likes
  • 140 Views
  • 0 replies
  • 1 likes

Single track repeat not working

PlanPremium Country GERDeviceSony Xperia XZ3Operating System Android 9 My Question or Issue The repeat button changes from repeat all to off. Thus single track repeat unavailable. Spotifys latest version. Tested in several playlists and other environ...

  • Newbie
  • Plan Premium  Country  GER Device Sony Xperia XZ3 Operating System  Android 9   My Question or Issue  The repeat button changes from repeat all to off.  Thus ...
  • 219 Views
  • 0 replies
  • 1 likes
  • 219 Views
  • 0 replies
  • 1 likes