Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118834 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
239750 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
600640 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
493058 Views
581 replies
42 likes
I'm using Samsung A8,Using the newest spotify (premium) and instagram.However, i can't find the instagram story's icon when i want to share the music. Can you fix it? Already clean the app, uninstall, reinstalled, both of them. And got nothing. Thank...
I'm using Samsung A8, Using the newest spotify (premium) and instagram. However, i can't find the instagram story's icon when i want to share the music. Can you fix it? Already clean the app, unins...
383 Views
0 replies
0 likes
Hi, I don't see the Song button in My Library anymore using an Android device. So I can't set shuffle on for songs, only for artists, albums and playlists. It's rather annoying and I had this feature before. May I have someones advise? PlanPremiumCou...
Hi, I don't see the Song button in My Library anymore using an Android device. So I can't set shuffle on for songs, only for artists, albums and playlists. It's rather annoying and I had this feature...
Spotify Legend
708 Views
2 replies
2 likes
PlanPremiumCountryGermany DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueI am not able to save my downloaded songs to a SD Card for more than a couple of minutes.I tried uninstalling and reinstalling spotify a couple ti...
Plan Premium Country Germany Device Samsung Galaxy S7 Edge Operating System Android 8.0.0 My Question or Issue I am not able to save my downloaded songs to a SD Card for more t...
Newbie
770 Views
1 replies
1 likes
PlanPremiumCountryUSDeviceGalaxy S8Operating SystemAndroid 9.0 My Question or IssueSince the last os update spotify is swapping and re downloading my offline library. The library is still on my sd card, but it won't let me manually change the storage...
Plan Premium Country US Device Galaxy S8 Operating System Android 9.0 My Question or Issue Since the last os update spotify is swapping and re downloading my offline library. The lib...
566 Views
0 replies
0 likes
Pixel 2 USB-C Headphone Adapter does not switch back to headphone mode after answering phone call, instead it shows usb charging.PlanFreeCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wind...
Pixel 2 USB-C Headphone Adapter does not switch back to headphone mode after answering phone call, instead it shows usb charging. Plan Free Country Canada Device (iPhone 8, Samsung Galaxy 9, Ma...
533 Views
0 replies
0 likes
I am using the Spotify for Android app on my OnePlus 6t, and when I opened up one of my playlists (which I have sorted alphabetically) this morning, I noticed that the sorting has changed. Now, songs that start with A and The, such as The Boys are Ba...
I am using the Spotify for Android app on my OnePlus 6t, and when I opened up one of my playlists (which I have sorted alphabetically) this morning, I noticed that the sorting has changed. Now, songs...
Roadie
834 Views
1 replies
0 likes
PlanPremiumCountryItalyDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueEveryday I use spotify at work on my phone but everyday, after two songs, it crashes. It's so frustrating!I try everything: reinstalling app, clean spotify cache...
Plan Premium Country Italy Device Samsung Galaxy 7 Operating System Android My Question or Issue Everyday I use spotify at work on my phone but everyday, after two songs, it crashes....
Roadie
731 Views
1 replies
2 likes
Wanna queue an entire playlist on android
Wanna queue an entire playlist on android
Composer
636 Views
1 replies
0 likes
Spotify doesn't show "Instagram Story" option.PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 6 ProOperating SystemAndroid 9 My Question or IssueWould you please give solutions?
Spotify doesn't show "Instagram Story" option. Plan Premium Country Indonesia Device Xiaomi Redmi Note 6 Pro Operating System Android 9 My Question or Issue Would you please g...
Casual Listener
813 Views
2 replies
0 likes
PlanFreeCountryRomaniaDeviceSamsung A3 2017Operating SystemAndroid Oreo My Question or IssueI regularly encounter ads like the one in the picture, which are completely inactive. I click either on the ad or the dismiss button, but none of them work, b...
Plan Free Country Romania Device Samsung A3 2017 Operating System Android Oreo My Question or Issue I regularly encounter ads like the one in the picture, which are completely i...
Not applicable
1292 Views
4 replies
0 likes
PremiumNew Zealand DeviceSamsung Galaxy S10 My Question or IssueMy 'Your Library' tab doesn't have the option for 'Songs'Nor does it have recently played songs or the usual options
Premium New Zealand Device Samsung Galaxy S10 My Question or Issue My 'Your Library' tab doesn't have the option for 'Songs' Nor does it have recently played songs or the usual ...
Roadie
1240 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceOnePlus 5TOperating SystemAndroid 9 My Question or IssueWhen looking at a playlist, if I type a search then either leave the app for a while or lock my phone for a while, when I come back to Spotify, it crashes t...
Plan Premium Country United Kingdom Device OnePlus 5T Operating System Android 9 My Question or Issue When looking at a playlist, if I type a search then either leave the app for a...
645 Views
0 replies
0 likes
PlanFamily PremiumCountryFranceDeviceXiaomi Mibox 3 (international version)Operating SystemAndroid TV 8.0.0Spotify version1.16.0 (16 April 2019). My Question or IssueHelloThe Android TV version of Spotify does not remember the login/password informat...
Plan Family Premium Country France Device Xiaomi Mibox 3 (international version) Operating System Android TV 8.0.0 Spotify version 1.16.0 (16 April 2019). My Question or Issue Hell...
976 Views
0 replies
2 likes
Plan:Premium FamilyCountry: AustraliaDevice: Samsung Note 3Operating System: Android 5.0 My Question or IssueSpotify does not open. Just get a black screen for a few seconds then it closes. I have tried the following but it still does not open.Clear ...
Plan:Premium Family Country: Australia Device: Samsung No...
Newbie
553 Views
1 replies
0 likes
PlanPremiumCountryDeutschlandDevice(Samsung Galaxy 9)Operating SystemAndroid Oreo My Question or IssueIch kann zwar von meinem Computer also über das Windows Programm auf meine Lieder in der Bibliothek zugreifen, über mein Smartphone jedoch nicht. Da...
Plan Premium Country Deutschland Device (Samsung Galaxy 9) Operating System Android Oreo My Question or Issue Ich kann zwar von meinem Computer also über das Windows Programm au...
424 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid 9 Pie My Question or IssueI have a playlist with around ~60 songs in it. Whenever I press the first song it starts playing, but the next songs aren't in the order they are in the...
Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android 9 Pie My Question or Issue I have a playlist with around ~60 songs in it. Whenever I press the first so...
769 Views
0 replies
2 likes
PlanFamilyCountry DeviceSONY Xperia Operating SystemANDROID 6.0.1 My Question or IssueHello I'm hoping someone here can offer assistance as I'm st my wits end. Recently Spotify launches on its own and starts playing. I have a pair of Bluetooth tredz ...
Plan Family Country Device SONY Xperia Operating System ANDROID 6.0.1 My Question or Issue Hello I'm hoping someone here can offer assistance as I'm st ...
365 Views
0 replies
0 likes
Hey there, While you're skipping song the bar that shows how long the song is playing continue and doesn't reset PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue
Hey there, While you're skipping song the bar that shows how long the song is playing continue and doesn't reset Plan Premium Country Device Samsung Galaxy 8 Operating Sy...
305 Views
0 replies
0 likes
Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!
Hello I have problem with my new Samsung Galaxy S9. When my screen goes off then the music stop playing. It might be the software problem, and I don't know what to do about it. This problem annoy me!...
Newbie
812 Views
1 replies
4 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueUntil recently I was able to sort my music from my library by titles, but now I have lost this functionality on my Samsung S7. I can now only sort my library b...
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android My Question or Issue Until recently I was able to sort my music from my library by titles, but now I hav...
377 Views
0 replies
0 likes
