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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375764 Views

541 replies

34 likes

Account
Free
  • 375764 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

  • 7538 Views
  • 0 replies
  • 7 likes

Return report.

PlanFree/PremiumCountry Device(Huawei Honor)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAccidentally pressed "Report Explicit Content". Can I cancel it?

Newbie

Plan Free/Premium Country   Device (Huawei Honor) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Accidentally pressed "Report Explicit Conten...

ElainaD

Composer

1576 Views

1 replies

0 likes

  • 1576 Views
  • 1 replies
  • 0 likes

Solved!! [Playlists] View all Playlist Followers

PlanPremiumCountry Singapore Device(Macbook Air 2015)Operating System(OSX Yosemite) My Question or Issue Dear Spotify, I have been experiencing my songs in a playlist skipping the first 5s and the last 5s whenever I press next or it automatically loo...

Casual Listener

Plan Premium Country Singapore   Device (Macbook Air 2015) Operating System (OSX Yosemite)   My Question or Issue     Dear Spotify,   I have been experiencing m...

Nico

Community Legend

1022 Views

5 replies

0 likes

  • 1022 Views
  • 5 replies
  • 0 likes

Push notification is entirely black

I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult to hit in dark situations. Is there a way to fix th...

Roadie

I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult ...

614 Views

0 replies

1 likes

  • 614 Views
  • 0 replies
  • 1 likes

Solved!! Bluetooth FF (15s jump) on podcasts

Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetooth "next" it goes to next podcast which is not used....

Newbie

Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetoot...

Nico

Community Legend

976 Views

1 replies

1 likes

  • 976 Views
  • 1 replies
  • 1 likes

Welcher Geldbetrag wird abgerechnet?

Hallo,vielleicht kann mir jemand helfen. Wenn ich Spotify Premium über meinen Mobilfunkanbieter bezahle, wird dann 9,99€ oder 10,00€ von meinem Guthaben abgebucht? Ich würde mich sehr über Antworten freuen. Viele GrüßeMartin

Newbie

Hallo, vielleicht kann mir jemand helfen. Wenn ich Spotify Premium über meinen Mobilfunkanbieter bezahle, wird dann 9,99€ oder 10,00€ von meinem Guthaben abgebucht?   Ich würde mich sehr über...

leviE

Composer

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu Ad pops up every time I go to "Your Library" in Android app

PlanPremiumCountry U.S of ADeviceGalaxy Note 8Operating SystemAndroid OreoSpotify Version8.4.97.807 My Question or IssueWhen using the app and I select "Your Library", I see an ad for Hulu. I am not interested and would like for this to stop popping ...

Newbie

Plan Premium Country  U.S of A Device Galaxy Note 8 Operating System Android Oreo Spotify Version 8.4.97.807   My Question or Issue When using the app and I select "Your Li...

Guido

Spotify Legend

1028 Views

2 replies

1 likes

Android
Android Error
Galaxy
Hulu
pop-up
Samsung
  • 1028 Views
  • 2 replies
  • 1 likes

All Songs and Playlists are erased after restart of the mobile phone

PlanPremiumDevice(Galaxy A50 2019)Operating System(Android 9 Pie)My Question or IssueAfter each restart of my mobile phone all songs loaded offline are deleted and all playlists are gone. The storage location is then again the internal memory instead...

Newbie

Plan Premium Device (Galaxy A50 2019) Operating System (Android 9 Pie) My Question or Issue After each restart of my mobile phone all songs loaded offline are deleted and all playlists are gon...

586 Views

0 replies

2 likes

  • 586 Views
  • 0 replies
  • 2 likes

Erro no app

he app keeps changing music and playlist by itself. what horrible use experience

Newbie

  he app keeps changing music and playlist by itself. what horrible use experience

Nico

Community Legend

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Controls from headphones does not work

DeviceXiaomi Readme note 3 proOperating SystemAndroid 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM)) My Question or IssueControlls Play/Pause from headphones does not work as expcted# Open spotify, play any song and click pause. You should...

Newbie

Device Xiaomi Readme note 3 pro Operating System Android 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM))   My Question or Issue Controlls Play/Pause from headphones does not work...

425 Views

0 replies

0 likes

  • 425 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot Change Download Storage

PlanPremiumCountryCanadaDeviceGalaxy S10+Operating SystemAndroid Pie (9) My Question or IssueI recently tried to download songs onto my phone from the Spotify App and by default the songs are loaded into the SD card. I've tried changing the storage a...

Regular

  Plan Premium Country Canada Device Galaxy S10+ Operating System Android Pie (9)   My Question or Issue I recently tried to download songs onto my phone from the Spotify App and...

Katerina

Spotify Legend

938 Views

3 replies

0 likes

  • 938 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline mode does not work

PlanPremiumCountryCanadaDeviceLG Q6Operating SystemAndroid My Question or IssueEverytime I am in offline mode my artists aren't clickable but the albums are. Also, the app says I have 484 liked songs but when I download my liked songs for offline it ...

Newbie

Plan Premium Country Canada Device LG Q6 Operating System Android   My Question or Issue Everytime I am in offline mode my artists aren't clickable but the albums are. Also, the app sa...

Katerina

Spotify Legend

1415 Views

2 replies

1 likes

  • 1415 Views
  • 2 replies
  • 1 likes

[Ads] Every time launching app, full screen ad appears

PlanPremiumCountryPolandDeviceHuawei BLA-L29Operating System9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11) My Question or IssueEvery single time I launch the app there's a full screen ad of "Premium Duo" even though I already have premium b...

Casual Listener

Plan Premium Country Poland Device Huawei BLA-L29 Operating System 9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11)   My Question or Issue Every single time I launch the app th...

330 Views

0 replies

1 likes

  • 330 Views
  • 0 replies
  • 1 likes

When on pause, pressing "next song" starts play

Hi,Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused. Is there any way to fix that? Thank you.

Regular

Hi, Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused.   Is there any way to fix that?   Thank you.

leviE

Composer

1757 Views

2 replies

1 likes

Next Song
pause
skip
  • 1757 Views
  • 2 replies
  • 1 likes

Premium Features

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroid Pie My Question or IssueI'm new to Spotify, just signed up from Google Play. When on desktop, I have access to a number of features in my library.....Playlists, Songs, Artists, Albums, Podc...

Regular

Plan Premium Country Canada Device Pixel 3 Operating System Android Pie   My Question or Issue I'm new to Spotify, just signed up from Google Play.  When on desktop, I have access...

Bittencourt

Spotify Star

600 Views

1 replies

0 likes

Premium
  • 600 Views
  • 1 replies
  • 0 likes

Solved!! How do I download a song

PlanFamily PremiumCountryUKDeviceSamsung Galaxy S8Operating SystemAndroidMy Question or IssueHow do I download (make available offline) one song without having to download an entire playlist or album? And why isn't this an easy or intuitive thing to ...

Regular

Plan Family Premium Country UK Device Samsung Galaxy S8 Operating System Android My Question or Issue How do I download (make available offline) one song without having to download an entire...

Nico

Community Legend

2463 Views

1 replies

0 likes

Available offline button for individual songs
  • 2463 Views
  • 1 replies
  • 0 likes

[Android Q Beta] Bluetooth Playback Drops When Starting a Track

PlanPremium for FamilyCountryUnited StatesDeviceGoogle Pixel 2Operating SystemAndroid Q My Question or IssueThis post is in regards to a small bug I encountered while using Spotify with my Google Pixel 2 on the Android Q Beta. I've chosen to submit t...

Newbie

Plan Premium for Family Country United States Device Google Pixel 2 Operating System Android Q   My Question or Issue This post is in regards to a small bug I encountered while using S...

omarg247

Newbie

941 Views

1 replies

1 likes

  • 941 Views
  • 1 replies
  • 1 likes

Mobile app says i am following tons of people i do not follow

PlanFreeCountryUSA (florida)DeviceGalaxy S10Operating SystemAndroid My Question or Issuethe app on my galaxy says i am following close to a hundred people i am not, many i have never even listend to. does anybody know how to fix this?

Visitor

Plan Free Country USA (florida) Device Galaxy S10 Operating System Android   My Question or Issue the app on my galaxy says i am following close to a hundred people i am not, many i ha...

1780 Views

0 replies

0 likes

  • 1780 Views
  • 0 replies
  • 0 likes

Solved!! Almost every song unavailable

PlanPremiumCountryNetherlansDeviceSamsung s9+Operating SystemWindows 10 My Question or IssueAlmost every song is grayed out and unavailable. Same list on different account of friend works like a charm. Looks like its only not available on my account.

Casual Listener

Plan Premium Country Netherlans Device Samsung s9+ Operating System Windows 10   My Question or Issue Almost every song is grayed out and unavailable. Same list on different account of...

Nico

Community Legend

838 Views

3 replies

0 likes

  • 838 Views
  • 3 replies
  • 0 likes

Thumbs up / down

PlanPremiumCountryUKDeviceS10Operating SystemAndroid Hello, for a while now i have had issues with the discover weekly playlist. I listened to an album at one point by a scottish band and now half my discover weekly is filled with traditional Irish m...

Newbie

Plan Premium Country UK Device S10 Operating System Android         Hello, for a while now i have had issues with the discover weekly playlist. I listened to an album ...

317 Views

0 replies

1 likes

  • 317 Views
  • 0 replies
  • 1 likes

Superuser Contribution Controlling Spotify via Mac desktop while it is connected to my stereo through Android Mobile

I am hoping someone can help me out. When I first started using Spotify premium I was able use the controls (play/skip/pause/etc) on my mac desktop to to play music via my old Android phone (can't use my iphone because aux input is wrecked) connected...

Casual Listener

I am hoping someone can help me out.  When I first started using Spotify premium I was able use the controls (play/skip/pause/etc) on my mac desktop to to play music via my old Android phone (ca...

Nico

Community Legend

1656 Views

3 replies

0 likes

  • 1656 Views
  • 3 replies
  • 0 likes