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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

399464 Views

548 replies

35 likes

Account
Free
  • 399464 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8580 Views

0 replies

7 likes

  • 8580 Views
  • 0 replies
  • 7 likes

All Songs and Playlists are erased after restart of the mobile phone

PlanPremiumDevice(Galaxy A50 2019)Operating System(Android 9 Pie)My Question or IssueAfter each restart of my mobile phone all songs loaded offline are deleted and all playlists are gone. The storage location is then again the internal memory instead...

Newbie

Plan Premium Device (Galaxy A50 2019) Operating System (Android 9 Pie) My Question or Issue After each restart of my mobile phone all songs loaded offline are deleted and all playlists are gon...

601 Views

0 replies

2 likes

  • 601 Views
  • 0 replies
  • 2 likes

Erro no app

he app keeps changing music and playlist by itself. what horrible use experience

Newbie

  he app keeps changing music and playlist by itself. what horrible use experience

Nico

Community Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Controls from headphones does not work

DeviceXiaomi Readme note 3 proOperating SystemAndroid 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM)) My Question or IssueControlls Play/Pause from headphones does not work as expcted# Open spotify, play any song and click pause. You should...

Newbie

Device Xiaomi Readme note 3 pro Operating System Android 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM))   My Question or Issue Controlls Play/Pause from headphones does not work...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot Change Download Storage

PlanPremiumCountryCanadaDeviceGalaxy S10+Operating SystemAndroid Pie (9) My Question or IssueI recently tried to download songs onto my phone from the Spotify App and by default the songs are loaded into the SD card. I've tried changing the storage a...

Regular

  Plan Premium Country Canada Device Galaxy S10+ Operating System Android Pie (9)   My Question or Issue I recently tried to download songs onto my phone from the Spotify App and...

Katerina

Spotify Legend

994 Views

3 replies

0 likes

  • 994 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline mode does not work

PlanPremiumCountryCanadaDeviceLG Q6Operating SystemAndroid My Question or IssueEverytime I am in offline mode my artists aren't clickable but the albums are. Also, the app says I have 484 liked songs but when I download my liked songs for offline it ...

Newbie

Plan Premium Country Canada Device LG Q6 Operating System Android   My Question or Issue Everytime I am in offline mode my artists aren't clickable but the albums are. Also, the app sa...

Katerina

Spotify Legend

1455 Views

2 replies

1 likes

  • 1455 Views
  • 2 replies
  • 1 likes

[Ads] Every time launching app, full screen ad appears

PlanPremiumCountryPolandDeviceHuawei BLA-L29Operating System9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11) My Question or IssueEvery single time I launch the app there's a full screen ad of "Premium Duo" even though I already have premium b...

Casual Listener

Plan Premium Country Poland Device Huawei BLA-L29 Operating System 9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11)   My Question or Issue Every single time I launch the app th...

353 Views

0 replies

1 likes

  • 353 Views
  • 0 replies
  • 1 likes

When on pause, pressing "next song" starts play

Hi,Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused. Is there any way to fix that? Thank you.

Regular

Hi, Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused.   Is there any way to fix that?   Thank you.

leviE

Composer

1805 Views

2 replies

1 likes

Next Song
pause
skip
  • 1805 Views
  • 2 replies
  • 1 likes

Premium Features

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroid Pie My Question or IssueI'm new to Spotify, just signed up from Google Play. When on desktop, I have access to a number of features in my library.....Playlists, Songs, Artists, Albums, Podc...

Regular

Plan Premium Country Canada Device Pixel 3 Operating System Android Pie   My Question or Issue I'm new to Spotify, just signed up from Google Play.  When on desktop, I have access...

Bittencourt

Spotify Star

649 Views

1 replies

0 likes

Premium
  • 649 Views
  • 1 replies
  • 0 likes

Solved!! How do I download a song

PlanFamily PremiumCountryUKDeviceSamsung Galaxy S8Operating SystemAndroidMy Question or IssueHow do I download (make available offline) one song without having to download an entire playlist or album? And why isn't this an easy or intuitive thing to ...

Regular

Plan Family Premium Country UK Device Samsung Galaxy S8 Operating System Android My Question or Issue How do I download (make available offline) one song without having to download an entire...

Nico

Community Legend

2485 Views

1 replies

0 likes

Available offline button for individual songs
  • 2485 Views
  • 1 replies
  • 0 likes

[Android Q Beta] Bluetooth Playback Drops When Starting a Track

PlanPremium for FamilyCountryUnited StatesDeviceGoogle Pixel 2Operating SystemAndroid Q My Question or IssueThis post is in regards to a small bug I encountered while using Spotify with my Google Pixel 2 on the Android Q Beta. I've chosen to submit t...

Newbie

Plan Premium for Family Country United States Device Google Pixel 2 Operating System Android Q   My Question or Issue This post is in regards to a small bug I encountered while using S...

omarg247

Newbie

970 Views

1 replies

1 likes

  • 970 Views
  • 1 replies
  • 1 likes

Mobile app says i am following tons of people i do not follow

PlanFreeCountryUSA (florida)DeviceGalaxy S10Operating SystemAndroid My Question or Issuethe app on my galaxy says i am following close to a hundred people i am not, many i have never even listend to. does anybody know how to fix this?

Visitor

Plan Free Country USA (florida) Device Galaxy S10 Operating System Android   My Question or Issue the app on my galaxy says i am following close to a hundred people i am not, many i ha...

1795 Views

0 replies

0 likes

  • 1795 Views
  • 0 replies
  • 0 likes

Solved!! Almost every song unavailable

PlanPremiumCountryNetherlansDeviceSamsung s9+Operating SystemWindows 10 My Question or IssueAlmost every song is grayed out and unavailable. Same list on different account of friend works like a charm. Looks like its only not available on my account.

Casual Listener

Plan Premium Country Netherlans Device Samsung s9+ Operating System Windows 10   My Question or Issue Almost every song is grayed out and unavailable. Same list on different account of...

Nico

Community Legend

868 Views

3 replies

0 likes

  • 868 Views
  • 3 replies
  • 0 likes

Thumbs up / down

PlanPremiumCountryUKDeviceS10Operating SystemAndroid Hello, for a while now i have had issues with the discover weekly playlist. I listened to an album at one point by a scottish band and now half my discover weekly is filled with traditional Irish m...

Newbie

Plan Premium Country UK Device S10 Operating System Android         Hello, for a while now i have had issues with the discover weekly playlist. I listened to an album ...

331 Views

0 replies

1 likes

  • 331 Views
  • 0 replies
  • 1 likes

Superuser Contribution Controlling Spotify via Mac desktop while it is connected to my stereo through Android Mobile

I am hoping someone can help me out. When I first started using Spotify premium I was able use the controls (play/skip/pause/etc) on my mac desktop to to play music via my old Android phone (can't use my iphone because aux input is wrecked) connected...

Casual Listener

I am hoping someone can help me out.  When I first started using Spotify premium I was able use the controls (play/skip/pause/etc) on my mac desktop to to play music via my old Android phone (ca...

Nico

Community Legend

1718 Views

3 replies

0 likes

  • 1718 Views
  • 3 replies
  • 0 likes

Crown The Empire will not play.

None of the songs from Crown The Empire will play Spotify is up to date I uninstalled reinstalled cleared everything and still will not play will also not play on a web browser

Casual Listener

None of the songs from Crown The Empire will play Spotify is up to date I uninstalled reinstalled cleared everything and still will not play will also not play on a web browser

Nico

Community Legend

954 Views

3 replies

0 likes

  • 954 Views
  • 3 replies
  • 0 likes

I can't play any other song

PlanPremiumCountryPhilippinesDevice(Pixel 2 xl, iPad pro, lg TV)Operating System(iOS 10, Android Oreo) My Question or IssueMy Spotify cant play any other song but this random song called strange by dedmem. I've tried various devices, but after five s...

Newbie

Plan Premium Country Philippines Device (Pixel 2 xl, iPad pro, lg TV) Operating System (iOS 10, Android Oreo)   My Question or Issue My Spotify cant play any other song but this r...

makoman115

Newbie

541 Views

1 replies

1 likes

  • 541 Views
  • 1 replies
  • 1 likes

Spotify is restarting my poscast episodes

PlanPremium CountryBrazil DeviceMoto G5 Plus Operating SystemAndroid 8 My Question or IssueThe Spotify application is not returning my podcast episode on the point I stoped. It is returning from the beggining when I stop the episode for some time. Th...

Newbie

Plan Premium   Country Brazil   Device Moto G5 Plus   Operating System Android 8   My Question or Issue The Spotify application is not returning my podcast episode on...

user-removed

Not applicable

463 Views

1 replies

1 likes

  • 463 Views
  • 1 replies
  • 1 likes

Cannot pause play or switch music on lock screen S10e

I'm using an S10e phone and the spotify widget on my lock screen does not allow me to use the skip song or pause button. It makes the animation that I've pressed it but does not pause/skip the track.

Visitor

  I'm using an S10e phone and the spotify widget on my lock screen does not allow me to use the skip song or pause button. It makes the animation that I've pressed it but does not pause/skip th...

Nico

Community Legend

740 Views

1 replies

1 likes

  • 740 Views
  • 1 replies
  • 1 likes

Daily Mix is not loading new songs

PlanPremiumCountryBrasilDeviceMotorola G5SOperating SystemAndroid My Question or IssueMy Daily mix playlist are not loading new songs as I'm listening, when the last song end it start all over again. What to do?

Newbie

Plan Premium Country Brasil Device Motorola G5S Operating System Android   My Question or Issue My Daily mix playlist are not loading new songs as I'm listening, when the last song end...

sonoflife

Music Fan

566 Views

1 replies

2 likes

  • 566 Views
  • 1 replies
  • 2 likes

How to listen to an album (UNshuffled) on Android ?

Hello,I'm new to spotify, got a premium (family) account but I don't understand at all how this app works.When I select an album, the only choice I have is "shuffle play" (which I hate, never use and even find disrepectful towards artists). If I "div...

Newbie

Hello, I'm new to spotify, got a premium (family) account but I don't understand at all how this app works. When I select an album, the only choice I have is "shuffle play" (which I hate, never use...

768 Views

0 replies

0 likes

  • 768 Views
  • 0 replies
  • 0 likes