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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118849 Views

27 replies

4 likes

  • 118849 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239774 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239774 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600705 Views

79 replies

3 likes

  • 600705 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493080 Views

581 replies

42 likes

Account
Free
  • 493080 Views
  • 581 replies
  • 42 likes

Superuser Contribution Canvas and Autoplay automatically turn on after I turn off offline mode

PlanPremiumCountryGermanyDeviceGalaxy J7Operating SystemAndroid 8.1 My Question or IssueI have to turn off canvas and Autoplay every single time I toggle off offline mode

Casual Listener

Plan Premium Country Germany Device Galaxy J7 Operating System Android 8.1   My Question or Issue I have to turn off canvas and Autoplay every single time I toggle off offline mode

Guido

Spotify Legend

1234 Views

1 replies

0 likes

  • 1234 Views
  • 1 replies
  • 0 likes

Can't find Spotify app on Galaxy Store for Samsung Wearable

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy Note 9 and Samsung Gear S3 FrontierOperating SystemAndroid Oreo My Question or IssueHello Everyone! I just got my Samsung Gear S3 Frontier and I was looking forward to download the Spotify app for it....

Newbie

  Plan Premium Country Philippines Device Samsung Galaxy Note 9 and Samsung Gear S3 Frontier Operating System Android Oreo   My Question or Issue Hello Everyone!   I ...

542 Views

0 replies

4 likes

  • 542 Views
  • 0 replies
  • 4 likes

Superuser Contribution Selected song are not playing even if are their in album and appear light in colour than that of oth

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Guido

Spotify Legend

520 Views

1 replies

0 likes

Song not playing in android app in India
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs occasionally play with no sound

PlanPremiumCountryCanadaDeviceSamsung galaxy s8Operating SystemWhatever the latest android is My Question or IssueRecently while I'm listening to spotify, a song will occasionally play with no sound. Kind of annoying in every day life but if you skip...

Newbie

  Plan Premium Country Canada Device Samsung galaxy s8 Operating System Whatever the latest android is    My Question or Issue Recently while I'm listening to spotify, a son...

Guido

Spotify Legend

403 Views

1 replies

1 likes

  • 403 Views
  • 1 replies
  • 1 likes

Non riproduce la musica

Piano PremiumNazioneItaliaDispositivoP9 liteSistema operativoAndroid 7.0 La mia domanda o problemaRiproducendo i brani su spotify dopo aver riprodotto un brano, quello successivo si blocca e devo per forza cambiare canzone per continuare ad ascoltare

Newbie

Piano  Premium Nazione Italia Dispositivo P9 lite Sistema operativo Android 7.0     La mia domanda o problema Riproducendo i brani su spotify dopo aver riprodotto un brano, ...

514 Views

0 replies

0 likes

  • 514 Views
  • 0 replies
  • 0 likes

Search function wont work

I live in Australia and I encountered the problem on my Samsung Galaxy A3. I am using spotify free. When I try to use the search function, it takes a while to load, then eventually a message pops up saying: 'No internet connection' even when I do hav...

Casual Listener

I live in Australia and I encountered the problem on my Samsung Galaxy A3.  I am using spotify free.  When I try to use the search function, it takes a while to load, then eventually a mess...

Imdaman021

Casual Listener

633 Views

2 replies

0 likes

  • 633 Views
  • 2 replies
  • 0 likes

Superuser Contribution App freezes after opening (sansung s4)

PlanPremiumCountryBrazil Device Sansung s4. Operating SystemAbdroid My Question or IssueHello guys. It's just it, I open the app and after the logo it pops the usual screen, but nothing besides the buttons in the bottom. After that nothing happens an...

Newbie

    Plan Premium Country Brazil  Device  Sansung s4.  Operating System Abdroid   My Question or Issue Hello guys. It's just it, I open the app and after the ...

Katerina

Spotify Legend

736 Views

2 replies

0 likes

Android
  • 736 Views
  • 2 replies
  • 0 likes

Shuffled Playlist Excluding an Artist

Premium Spotify user in the US, using a Galaxy S8. I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist completely fails to play one particular band's songs -- entir...

Newbie

Premium Spotify user in the US, using a Galaxy S8.   I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist c...

862 Views

0 replies

1 likes

broken
Playlists
shuffle
  • 862 Views
  • 0 replies
  • 1 likes

Stop music when getting a call

PlanFreeCountryIndiaDeviceRedmi note 5Operating SystemAndroid My Question or IssueThe music streaming does not stop when I get a call but I want it to. I remember getting an option the very first time this happened and accidentally clicked on the opt...

Newbie

Plan Free Country India Device Redmi note 5 Operating System Android   My Question or Issue The music streaming does not stop when I get a call but I want it to. I remember getting an ...

478 Views

0 replies

0 likes

  • 478 Views
  • 0 replies
  • 0 likes

Can't skip or pause songs in lock screen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy A70Operating SystemAndroid 9 My Question or IssueI just got a new phone, and now I can't skip or pause in my lock screen anymore (the widget is there though) anyone know a fix?

Newbie

  Plan Premium Country The Netherlands Device Samsung Galaxy A70 Operating System Android 9   My Question or Issue I just got a new phone, and now I can't skip or pause in my loc...

Bauticerolini

Casual Listener

935 Views

1 replies

2 likes

  • 935 Views
  • 1 replies
  • 2 likes

Genius Lyrics

When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a lyrcis app.

Casual Listener

When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a l...

leaghuter

Casual Listener

870 Views

2 replies

0 likes

  • 870 Views
  • 2 replies
  • 0 likes

Crashing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LG K20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify has been fine until now, but today the music has stopped playing randomly wh...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG K20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Jᴀᴄᴋ

Roadie

554 Views

1 replies

1 likes

  • 554 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is no longer recognizing that i am a premium member

PlanPremiumCountryUSADeviceTechno Pouvoir 2Operating SystemAndroid OMy Question or Issue:I have swithed from an iOS to an android phone. When i try to use my spotify on this new phone it will not let me use some of the premium features such as downlo...

Newbie

Plan Premium Country USA Device Techno Pouvoir 2 Operating System Android O My Question or Issue: I have swithed from an iOS to an android phone. When i try to use my spotify on this ne...

Katerina

Spotify Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing full song

Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.

Newbie

Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.  

Katerina

Spotify Legend

2947 Views

1 replies

1 likes

  • 2947 Views
  • 1 replies
  • 1 likes

Superuser Contribution How can i recover a Blocked song by mistake? How can i see my blocked songs? You have this list show

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Katerina

Spotify Legend

1466 Views

1 replies

0 likes

  • 1466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album Kate Voegele Fine Mess

Hello, I would like to know why the album fine mess of Kate Voegele is not working on Spotify? Either to listen either to download? Thanks MarieP

Newbie

Hello,  I would like to know why the album fine mess of Kate Voegele is not working on Spotify?  Either to listen either to download?    Thanks   MarieP

Katerina

Spotify Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Can't listen to BBC Podcasts

Plan PremiumCountry - UK DeviceSamsung Galaxy A7Operating System Android v8.0 My Question or IssueI cannot seem to play BBC podcasts. Other podcasts are working fine on my device, but BBC podcasts will download - but just not play?

Newbie

Plan Premium Country - UK   Device Samsung Galaxy A7 Operating System Android v8.0   My Question or Issue I cannot seem to play BBC podcasts.  Other podcasts are working f...

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
  • 0 likes

Lock Screen Controls

PlanPremiumCountryUSDeviceGalaxy S10eOperating SystemAndroid Pie with One UI 1.1My Question or IssueI have a galaxy s10e and have found that while in my lock screen I am unable to interact with the play/pause or skipping. I only recently upgraded to ...

Newbie

Plan Premium Country US Device Galaxy S10e Operating System Android Pie with One UI 1.1 My Question or Issue I have a galaxy s10e and have found that while in my lock screen I am unable to i...

Derivel

Regular

911 Views

2 replies

1 likes

  • 911 Views
  • 2 replies
  • 1 likes

can't change music on lockscreen

hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of the phones! I can see the lock screen control, read ...

Newbie

hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of t...

Derivel

Regular

2274 Views

1 replies

0 likes

  • 2274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly playlist plays a different song (Playlist sorting)

My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc. I found that this is the where the song playing is ordered in the 'Custom' order - it plays the right song in...

Newbie

My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc.   I found that this is the where the song playing i...

Guido

Spotify Legend

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes