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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35991 Views
  • 64 replies
  • 25 likes
  • 35991 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Option to hide/block a playlist track is available in Spotify Free, but not in Premium

PlanPremiumCountry UKDeviceOnePlus 6Operating SystemAndroid version 9 (Pie) My Question or IssueThe free version of Spotify provides two additional icons when showing the track being played, a heart and a minus sign. Clicking on the the minus sign al...

Spotify Free.jpg Spotify Premium.jpg
  • Newbie
  • Plan Premium Country  UK Device OnePlus 6 Operating System Android version 9 (Pie)   My Question or Issue The free version of Spotify provides two additional icons when showing th...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Spotify stops playing after 10 seconds but only on first song

Premium User Country- USA DeviceSamsung Galaxy S7Operating SystemAndroid Oreo 8.0 My Question or IssueSpotify stops playing after 10 seconds but only on first song after initial android connect. The music is still in play. I have to manually hit stop...

  • Casual Listener
  • Premium User   Country- USA   Device Samsung Galaxy S7 Operating System Android Oreo  8.0   My Question or Issue Spotify stops playing after 10 seconds but only on ...
  • 609 Views
  • 0 replies
  • 0 likes
  • 609 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Album tab does not load

PlanPremiumCountry CanadaDeviceHonor 8X (JSN-L23) Operating SystemAndroid Oreo My Question or IssueI am unable to access the album tab on either this phone or a Moto G5. When I try to reach it, I'm greeted with the spinning green circle of doom, no m...

  • Newbie
  • Plan Premium Country  Canada Device Honor 8X (JSN-L23)  Operating System Android Oreo   My Question or Issue I am unable to access the album tab on either this phone or a Mot...
  • 12578003
  • Newbie
  • 2854 Views
  • 19 replies
  • 7 likes
  • Albums
    Android
    Loading problems
  • 2854 Views
  • 19 replies
  • 7 likes

Solved!! Does the spotify india support android auto or Apple car play?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9,etc.)Operating System(iOS 10, Android Oreo,etc.) My Question or Issue Does the Spotify app support android auto or Apple car play in India?As it is very useful in my car, can i use this featur...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,etc.) Operating System (iOS 10, Android Oreo,etc.)   My Question or Issue  Does the Spotify app support android...
  • Luan
  • Spotify Star
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution All Albums Section not working/ not loading

PlanPremiumCountry PhilippinesDeviceMi A1Operating SystemAndroid Pie My Question or IssueIts more than a month now since I've last accessed my All Albums page in My Library without any hassle. Whenever I checked on it, it just keeps showing me a gree...

  • Visitor
  • Plan Premium Country  Philippines Device Mi A1 Operating System Android Pie   My Question or Issue Its more than a month now since I've last accessed my All Albums page in My Libr...
  • Jemi
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 1 likes
  • 244 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account dont load

PlanFreeCountry PolandDeviceXiaomi mi mix2Operating SystemAndroid My Question or Issue When i log in on my Facebook account nothing (expect buy premium) works. When i change account everythink is ok. I tried reinstall And phone change.

  • Newbie
  • Plan Free Country  Poland Device Xiaomi mi mix2 Operating System Android   My Question or Issue  When i log in on my Facebook account nothing (expect buy premium) works. When...
  • Jemi
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify "plays" a song but no sound

PlanPremiumCountryGermanyDeviceOnePlus 3Operating SystemAndroid 9 My Question or IssueSpotify plays a Sound for a second or two then just goes silent while the song progresses as normal. This is not limited to downloaded songs or podcasts. Issue happ...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 3 Operating System Android 9   My Question or Issue Spotify plays a Sound for a second or two then just goes silent while the song p...
  • soci0pathic
  • Casual Listener
  • 371 Views
  • 1 replies
  • 1 likes
  • 371 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Clear Play Quene v.8.4.94.817 android

PlanPremiumCountry SwedenDeviceFor now Huawei P20Operating SystemAndroid My Question or Issue If i search for ex. Daftpunk and hit shuffle there´s many daftpunk song in the play quene.....I begun to shuffle my own playlist. the app only play the firs...

  • Casual Listener
  • Plan Premium Country  Sweden Device For now Huawei P20 Operating System Android   My Question or Issue  If i search for ex. Daftpunk and hit shuffle there´s many daftpunk son...
  • Pixlar
  • Casual Listener
  • 773 Views
  • 2 replies
  • 0 likes
  • 773 Views
  • 2 replies
  • 0 likes

Superuser Contribution (Problem)(Library) Spotify doesn't load my albums

PlanFamily PremiumCountry ArgentinaDeviceSamsung Sm-g610mOperating SystemAndroid Oreo My Question or Issue Hi! A couple of weeks ago, I started with this bug: when trying to access my album's list, the loading circle never finishes and my list doesn'...

  • Newbie
  •   Plan Family Premium Country  Argentina Device Samsung Sm-g610m Operating System Android Oreo   My Question or Issue  Hi! A couple of weeks ago, I started with th...
  • Guido
  • Spotify Legend
  • 890 Views
  • 1 replies
  • 0 likes
  • Albums
    bug
    problem
  • 890 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music like "I Lived It" by Blake Shelton & many other tracks unavailable in Spotify India

Plan - PremiumCountry - IndiaDevice - Motorola G5 PlusOS - Android Oreo8.1 Mutiple tracks are grayed out & unable to play them through my Spotify App. Will they be available in the future? Some details regarding this would be great.

  • Casual Listener
  •   Plan - Premium Country - India Device - Motorola G5 Plus OS - Android Oreo8.1    Mutiple tracks are grayed out & unable to play them through my Spotify App. Will they be av...
  • Guido
  • Spotify Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Some playlists have crossfade

PlanPremiumCountry UkDeviceOnePlus 5TOperating SystemAndroid Oreo My Question or Issue Some playlists have crossfade when I have it switched off. Is this just a thing or can I change it?

  • Casual Listener
  •   Plan Premium Country  Uk Device OnePlus 5T Operating System Android Oreo   My Question or Issue  Some playlists have crossfade when I have it switched off. Is th...
  • Guido
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share as instagram story button gone

PlanOperating SystemAndroid 7.0 My Question or Issue2 days ago I had the button to share songs as instagram stories and I did share one song and today that button has disappeared . Iv tried clean uninstall of both the apps and have also updated them ...

  • Regular
  • Plan Operating System Android 7.0   My Question or Issue 2 days ago I had the button to share songs as instagram stories and I did share one song and today that button has disappeared ...
  • Peter
  • Spotify Legend
  • 1527 Views
  • 2 replies
  • 0 likes
  • 1527 Views
  • 2 replies
  • 0 likes

Loadibg songs aa you listen

PlanPremiumCountry Czech RepublicDeviceGalaxy S8+Operating SystemAndroid 8 My Question or Issue Hello, so previously the app loaded more than one song at a time so when i lost connection it kept playing but this doesnt happen anymore. It seems it loa...

  • Newbie
  • Plan Premium Country  Czech Republic Device Galaxy S8+ Operating System Android 8   My Question or Issue  Hello, so previously the app loaded more than one song at a time so ...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

[Bug] Heart Save and Unsave box doesn't go to bottom of screen

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLSpotify Version8.4.96.511 (Alpha)Operating SystemAndroid 9 Pie My Question or IssueThe box that shows up when you save or unsave an item in a playlist that uses the Heart action instead of the normal sav...

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  • Composer
  • Plan Premium Country Canada Device Google Pixel 3 XL Spotify Version 8.4.96.511 (Alpha) Operating System Android 9 Pie   My Question or Issue The box that shows up when you save or u...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Cannot play own music - App closes

PlanPremiumCountryGermanyDeviceXiaomi Redmi 3 SOperating SystemMIUI Global 9.2.21 - Android 6.0.1 My Question or Issue Hello,I have the following problem downloading local files to my Android smartphone:I am adding the local data to a playlist. When ...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi Redmi 3 S Operating System MIUI Global 9.2.21 - Android 6.0.1        My Question or Issue   Hello, I have the followi...
  • 183 Views
  • 0 replies
  • 1 likes
  • 183 Views
  • 0 replies
  • 1 likes

[Radio] Save to all songs.

PlanPremiumCountryLithuaniaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue I'm trying to add songs from my "Liked from radio" playlist to my library. When I click download it shows the green arrow indicating that it was downl...

  • Newbie
  •   Plan Premium Country Lithuania Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  I'm trying to add songs from my "Liked from radio" playl...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

local file playback

I am experiencing 2 issues with local file playback, 1 more irritating than the other. I work in fitness and use music not on Spotify, but downloaded to my computer and then shared into iTunes and then local files on Spotify for some formats I teach....

  • Newbie
  • I am experiencing 2 issues with local file playback, 1 more irritating than the other.   I work in fitness and use music not on Spotify, but downloaded to my computer and then shared into iTun...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify will only play 30-40 seconds of any track

PlanPremiumCountry United KingdomDevicehuawei P20Operating SystemAndroid 9 My Question or IssueI have never had an issue with my spotify premium before and have been experiencing this one for the last two months. Spotify will only play any track fro ...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device huawei P20 Operating System Android 9   My Question or Issue I have never had an issue with my spotify premium before and have been exp...
  • Peter
  • Spotify Legend
  • 1647 Views
  • 2 replies
  • 2 likes
  • Android
    Huawei P20
  • 1647 Views
  • 2 replies
  • 2 likes

Superuser Contribution No se ve mi musica.

Al abrir un "ARTISTA" en **bleep** de mi lista, no se visualizan los albumes. Queda cargando.

  • Newbie
  • Al abrir un "ARTISTA" en **bleep** de mi lista, no se visualizan los albumes. Queda cargando.
  • Peter
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto-Playlists seem to start tracks where I left off last, in the middle of songs instead of start

Playback of curated playlists often que far into songs, presumably where I last skipped out of them, rather than playing from the beginning. Ie: Home/Daily Mix# PlanPremiumCountry USADeviceNexus 6, and Android tabletOperating SystemAndroid N My Quest...

  • Casual Listener
  • Playback of curated playlists often que far into songs, presumably where I last skipped out of them, rather than playing from the beginning.  Ie: Home/Daily Mix#   Plan Premium Country...
  • Peter
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • sos
  • 302 Views
  • 1 replies
  • 0 likes