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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107489 Views

26 replies

3 likes

  • 107489 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217446 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217446 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571651 Views

79 replies

3 likes

  • 571651 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470880 Views

577 replies

40 likes

Account
Free
  • 470880 Views
  • 577 replies
  • 40 likes

Genius / Behind the Lyrics should be removed completely

PlanPremiumCountryNetherlands DeviceGoogle Pixel XLOperating SystemLatest My Question or IssueI've tried to turn off behind the lyrics multiple times but without success and now the whole option to do so is gone.I would like to see an option to remov...

Newbie

  Plan Premium Country Netherlands   Device Google Pixel XL Operating System Latest   My Question or Issue I've tried to turn off behind the lyrics multiple times but ...

1591 Views

0 replies

4 likes

Behind the lyrics
Genius
sucks
  • 1591 Views
  • 0 replies
  • 4 likes

Playback problem with 4G network

PlanPremiumCountryItalyDevice(Huawei mate 10 pro)Operating System(Android 9) My Question or IssueIt's since yesterday that I've encountered some issues playing music under 4G network. The network is fully functional on other apps, only Spotify seems ...

Casual Listener

  Plan Premium Country Italy Device (Huawei mate 10 pro) Operating System (Android 9)   My Question or Issue It's since yesterday that I've encountered some issues playing music ...

Palix

Casual Listener

1089 Views

1 replies

1 likes

  • 1089 Views
  • 1 replies
  • 1 likes

Music stops loading after 3 songs

PlanPremiumCountryItalyDeviceHuawei p20Operating SystemAndroid 8.0.0 My Question or IssueWhen playing Spotify from my premium account on Android App, after 3 songs the streaming simply stops and I can't play music anymore, even restarting the app. Th...

Casual Listener

Plan Premium Country Italy Device Huawei p20 Operating System Android 8.0.0   My Question or Issue When playing Spotify from my premium account on Android App, after 3 songs the stream...

offgirl

Casual Listener

1376 Views

4 replies

1 likes

  • 1376 Views
  • 4 replies
  • 1 likes

Bluetooth audio connected but not playing

PlanFreeCountryUS DeviceMoto Z Droid PlayOperating SystemAndroid 8.0.0 My Question or IssueI've been listening to Spotify via Bluetooth in a 2015 Toyota Prius for a few weeks, suddenly it no longer plays audio when connected, only a second of the son...

Regular

  Plan Free Country US   Device Moto Z Droid Play Operating System Android 8.0.0   My Question or Issue I've been listening to Spotify via Bluetooth in a 2015 Toyota Prius ...

krbroadfoot

Regular

31960 Views

9 replies

10 likes

bluetooth
Car
connection
Streaming Issue
  • 31960 Views
  • 9 replies
  • 10 likes

Music stops as soon as Samsung (S8) screen is locked.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

593 Views

0 replies

0 likes

  • 593 Views
  • 0 replies
  • 0 likes

Unlimited sur le Pc, mais Free sur le smartphone (même compte)

PlanUnlimitedCountryFranceDeviceGalaxyOperating SystemWindows 7 My Question or IssueBonjour, Je suis titulaire depuis 2016 d'un compte unlimited. Le forfait est débité tous les mois. Récemment, j'ai installé l'appli spotifiy sur mon smartphone. Je su...

Newbie

Plan Unlimited Country France Device Galaxy Operating System Windows 7   My Question or Issue Bonjour,   Je suis titulaire depuis 2016 d'un compte unlimited. Le forfait est débi...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

BMW ConnectedDrive Note 8 Android 9

To run the application in the car I have to remove and add a bluetooth device after entering the car every time. Although the application is open on my smartphone. PlanPremiumCountryPolandDevice(Samsung Note Operating System(Android 9) My Question or...

Casual Listener

To run the application in the car I have to remove and add a bluetooth device after entering the car every time. Although the application is open on my smartphone.   Plan Premium Country Po...

668 Views

0 replies

0 likes

  • 668 Views
  • 0 replies
  • 0 likes

Playlist search doesn't filter

Plan: PremiumCountry: Germany Device: Nexus 6POperating System: Android 8.1.0 (Oreo) My Question or IssueHey, first of all, I might be missing something here. I'm using the "search playlist" as a way to filter it because the "filter" bar is gone sinc...

Regular

Plan: Premium Country: Germany   Device: Nexus 6P Operating System: Android 8.1.0 (Oreo)   My Question or Issue Hey,   first of all, I might be missing something here. I'...

673 Views

0 replies

0 likes

  • 673 Views
  • 0 replies
  • 0 likes

Spotify purging my songs

PlanFreeCountryUSAOperatingAndroidMy Question or IssueAlmost the entire discography of 2 bands was purged from my "liked songs" list, with no way to get them back on. They still show up as liked, and when removing/re-adding the heart, a message sayin...

Newbie

Plan Free Country USA Operating Android My Question or Issue Almost the entire discography of 2 bands was purged from my "liked songs" list, with no way to get them back on. They still show up...

572 Views

0 replies

0 likes

  • 572 Views
  • 0 replies
  • 0 likes

No Changes in Recommendations

Hi , I have been using Spotify in India since launch on Samsung A7 (with Pie update). The App has stopped updating the recommended playlists and albums and keeps showing the same. Most of them I dont even listen to. Albums are static and not changing...

Regular

Hi , I have been using Spotify in India since launch on Samsung A7 (with Pie update). The App has stopped updating the recommended playlists and albums and keeps showing the same. Most of them I dont...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

I don't have equalizer

PlanPremiumCountryItalyDeviceHuawei Mate10 liteOperating SystemAndroid My Question or IssueMy Spotify App (v. 8.5.2.759) does not have the equalizer where it is supposed to be (see attachment). Why? How can I get it?

Casual Listener

Plan Premium Country Italy Device Huawei Mate10 lite Operating System Android   My Question or Issue My Spotify App (v. 8.5.2.759) does not have the equalizer where it is supposed to b...

Bittencourt

Spotify Star

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

[Mobile] Artist page not loading when accessing from the library

PlanPremiumCountryUSADeviceLG rebel 4Operating SystemAndroid Oreo My Question or IssueThis seems to be an issue you claim to have fixed but clearly have not. When i go into the artists page in my library and try to select an artist, specifically Agai...

Casual Listener

Plan Premium Country USA Device LG rebel 4 Operating System Android Oreo   My Question or Issue This seems to be an issue you claim to have fixed but clearly have not.  &nbs...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Not allowed to view Release Notes?

I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it says access denied for each of the links.You do not ...

Newbie

I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it s...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

No Dislike Button on Daily Mix

PlanPremiumCountryUSADeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueI no longer have a dislike button when listening to the daily mix playlists. It's not in any hidden menus I can find either. Anyone else experiencing this?

Newbie

Plan Premium Country USA Device Google Pixel 2 Operating System Android 9   My Question or Issue I no longer have a dislike button when listening to the daily mix playlists. It's not i...

526 Views

0 replies

4 likes

  • 526 Views
  • 0 replies
  • 4 likes

Online

PlanremiumCountryItalyDeviceHonor view 10 liteOperating SystemEmui 9 (android 9)My Question or IssueSometimes, when I can add a song into a playlist it tell me "go online to see the menu" But i'm online... I'm listening songs in streaming...

Casual Listener

Plan remium Country Italy Device Honor view 10 lite Operating System Emui 9 (android 9) My Question or Issue Sometimes, when I can add a song into a playlist it tell me "go online to see the...

Jᴀᴄᴋ

Roadie

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Can't get to bottom of playlist

PlanFree/PremiumCountryAustraliaDeviceSamsung Galaxy 9Operating System My Question or IssueI recently had to send my phone for repairs and was using an old phone in the meantime. I was able to use Spotify without any issues before my phone was sent f...

Newbie

  Plan Free/Premium Country Australia Device Samsung Galaxy 9 Operating System   My Question or Issue I recently had to send my phone for repairs and was using an old phone in the...

nori998320

Regular

620 Views

1 replies

1 likes

  • 620 Views
  • 1 replies
  • 1 likes

"Tu librería" tiene una UI diferente

Que tal, soy parte de un plan familiar, actualmente uso un Sony Xperia XA2 Ultra con Android 9. Cuando recién comencé a usar Spotify (a inicios del año 2019), en mi librería tenía una UI donde podía reproducir todas las canciones que había descargado...

Newbie

Que tal, soy parte de un plan familiar, actualmente uso un Sony Xperia XA2 Ultra con Android 9.  Cuando recién comencé a usar Spotify (a inicios del año 2019), en mi librería tenía una UI donde...

412 Views

0 replies

0 likes

  • 412 Views
  • 0 replies
  • 0 likes

Fiat 500 Android

PlanPremiumCountryUKDeviceSamsung S10EOperating SystemAndroid 9 My Question or IssueI'm trying to connect my Samsung phone to my Fiat 500. It can play from Play Music no problem, but it won't connect Spotify for some reason. Anyone know why?

Casual Listener

  Plan Premium Country UK Device Samsung S10E Operating System Android 9   My Question or Issue I'm trying to connect my Samsung phone to my Fiat 500. It can play from Play Music...

Bittencourt

Spotify Star

4234 Views

8 replies

0 likes

  • 4234 Views
  • 8 replies
  • 0 likes

Quot; in lyrics

Lyrics are showing "quot;" rather than double quotes. Messing with my karaoke skills Not a huge deal, but probably a pretty easy fix. Screenshot attached. Android 8.1 Galaxy Note 8

Regular

Lyrics are showing "quot;" rather than double quotes. Messing with my karaoke skills 😉 Not a huge deal, but probably a pretty easy fix. Screenshot attached.    Android 8.1 Galaxy Note 8

570 Views

0 replies

0 likes

lyrics
  • 570 Views
  • 0 replies
  • 0 likes

Playing a single track defaults to Repeat.

PlanPremiumCountryUKDeviceGalaxy S10+ Operating SystemAndriod P My Question or IssueWhen I choose a single track to play it defaults to repeat that single track. I've tried re installing. I've tried changing password. I've tried clearing the cache on...

Casual Listener

Plan Premium Country UK Device Galaxy S10+  Operating System Andriod P   My Question or Issue When I choose a single track to play it defaults to repeat that single track. &n...

826 Views

0 replies

4 likes

  • 826 Views
  • 0 replies
  • 4 likes