Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1477 Views

0 replies

6 likes

  • 1477 Views
  • 0 replies
  • 6 likes

Superuser Contribution Can't play all of my library anymore ?

PlanPremiumCountryFranceDeviceHonor 5XOperating SystemWindows 10 My Question or IssueIn the Android app, the UI in my Library changed, and now I only have access to Playlists / Artists / Albums, and a Podcasts tab. I used to have access to all of the...

Regular

Plan Premium Country France Device Honor 5X Operating System Windows 10   My Question or Issue In the Android app, the UI in my Library changed, and now I only have access to Playlists...

Jacuzzi510

Regular

8493 Views

9 replies

31 likes

  • 8493 Views
  • 9 replies
  • 31 likes

Solved!!Superuser Contribution Library view is different than usual

PlanPremiumCountryGermany My Question or IssueThe library view is different than usual. (As seen on the screenshot) I know it's a minor thing, but I'm still annoyed of it, I'm just used to the standart library. Is there a way to fix it?

Newbie

  Plan Premium Country Germany   My Question or Issue The library view is different than usual. (As seen on the screenshot) I know it's a minor thing, but I'm still annoyed of it, I'...

Jacuzzi510

Regular

3797 Views

15 replies

2 likes

  • 3797 Views
  • 15 replies
  • 2 likes

Music stops on lockscreen

PlanFreeCountryGreeceDeviceSamsung Galaxy S9Operating SystemAndroid One UI My Question or IssueWhen I close the phone the music stops playing and if I open and close the phone again it plays for a little while then stops again. But when the screen is...

Casual Listener

Plan Free Country Greece Device Samsung Galaxy S9 Operating System Android One UI   My Question or Issue When I close the phone the music stops playing and if I open and close the phon...

Billy-J

Spotify Star

556 Views

5 replies

0 likes

  • 556 Views
  • 5 replies
  • 0 likes

Solved!! Album cover

When I listen to my playlist, the application doesn't show the album cover of the tracks on my android phone. Even the album cover doesn't appear as a lock screen when the screen is turned on. I have no idea what should I set up in settings to see th...

Casual Listener

When I listen to my playlist, the application doesn't show the album cover of the tracks on my android phone. Even the album cover doesn't appear as a lock screen when the screen is turned on. I have...

Hunpara

Casual Listener

3016 Views

4 replies

0 likes

  • 3016 Views
  • 4 replies
  • 0 likes

Ads in Front of Player Controls on Home Screen

I am experiencing a problem while attempting to exit the play screen on Podcasts. When I click the drop-down button on the top left, an ad pops up within the app. I click dismiss but it goes back to the same individual episode screen. If I click the ...

Newbie

I am experiencing a problem while attempting to exit the play screen on Podcasts. When I click the drop-down button on the top left, an ad pops up within the app. I click dismiss but it goes back to ...

Nico

Community Legend

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

Superuser Contribution Startup icon is very strange HELP

PlanPremiumCountrySwedenDeviceHonor 9This comes up when i open Spotify on my Phone which i really dislike it just began doing it please help i tried to uninstall didnt work either.

Newbie

  Plan Premium Country Sweden Device Honor 9 This comes up when i open Spotify on my Phone which i really dislike it just began doing it please help i tried to uninstall didnt work either.

Katerina

Spotify Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Si è verificato un errore

PlanPremium for FamilyCountryItaliaDeviceSamsung S7Operating SystemAndroid Oreo My Question or IssueSuccede spesso che capiti l'errore che si vede nell'immagine allegata, quando tento di fare una ricerca oppure l'ascolto di album già ascoltati, Qualc...

Newbie

Plan Premium for Family Country Italia Device Samsung S7 Operating System Android Oreo   My Question or Issue Succede spesso che capiti l'errore che si vede nell'immagine allegata...

Jemi

Spotify Legend

9345 Views

1 replies

0 likes

  • 9345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sometimes doesnt share on insta stories

PlanPremiumCountryChile Operating SystemANDROID 9 My Question or IssueSpotify doesn't show the option of share as instagram story, but in the past it did. Sometimes, reseting the app fixes it for a while. Both apps are updated and with no other probl...

Newbie

  Plan Premium Country Chile   Operating System ANDROID 9   My Question or Issue Spotify doesn't show the option of share as instagram story, but in the past it did. Sometime...

Jemi

Spotify Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cover issue

PlanPremiumCountryHungaryDevice Samsung Galaxy S 7 EdgeOperating SystemAndroid Oreo My Question or IssueMy album and playlist cover doesn't show upIt is really irritating.

Newbie

Plan Premium Country Hungary Device  Samsung Galaxy S 7 Edge Operating System Android Oreo   My Question or Issue My album and playlist cover doesn't show up It is really ir...

Jemi

Spotify Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get back the old UI ?

PlanPremiumCountryBelgiumDeviceOnePlus 5Operating SystemAndroid somethingMy Question or IssueIs there a way to get back the old spotify/UI ? i'm ready to try by any mean. Thanks for the help

Casual Listener

Plan Premium Country Belgium Device OnePlus 5 Operating System Android something My Question or Issue Is there a way to get back the old spotify/UI ?  i'm ready to try by any mean. &nb...

Jemi

Spotify Legend

5352 Views

1 replies

10 likes

  • 5352 Views
  • 1 replies
  • 10 likes

Solved!! New Overlay

Since this day i got a new, weird overlay when i'm playing a perticular song. I dont like it and i would a appreciate it if it could be undone. But i didnt receive any updatesPlanPremiumCountryGermanyDeviceHuawei P20liteOperating SystemAndroid 8.0.0E...

Newbie

Since this day i got a new, weird overlay when i'm playing a perticular song. I dont like it and i would a appreciate it if it could be undone. But i didnt receive any updates Plan Premium Country...

Mantisentil

Community Legend

1089 Views

1 replies

0 likes

  • 1089 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast Built in Skips all songs

PlanPremiumCountryNetherlandDeviceGalaxy S8, Xiaomi Mi Box S, Nubia Z17S MiniOperating System(Android Pie, Andoid TV My Question or IssueXiaomi Mi Box S supports Chromecast built in. Every time when I want to cast music from any mobile device (also t...

Casual Listener

Plan Premium Country Netherland Device Galaxy S8, Xiaomi Mi Box S, Nubia Z17S Mini Operating System (Android Pie, Andoid TV 😎   My Question or Issue Xiaomi Mi Box S supports Chro...

Katerina

Spotify Legend

931 Views

3 replies

0 likes

Chromecast Android
MiBox s
Skiping tracks
  • 931 Views
  • 3 replies
  • 0 likes

Superuser Contribution App randomly removes songs from permanently saved

PlanPremiumCountryPhilippines Device(Xiaomi Redmi Note 5 Pro)Operating System(Android Oreo, MIUI 9.5) My Question or IssueSometimes Spotify Android app randomly removes songs from "Songs". I haven't created any additional playlists. The songs aren't ...

Casual Listener

Plan Premium Country Philippines    Device (Xiaomi Redmi Note 5 Pro) Operating System (Android Oreo, MIUI 9.5)   My Question or Issue Sometimes Spotify Android app randomly ...

Katerina

Spotify Legend

455 Views

3 replies

0 likes

  • 455 Views
  • 3 replies
  • 0 likes

extreme background mobile data usage

PlanPremiumCountryGermanyDeviceNokia 8Operating SystemAndroid 9 My Question or Issue Is it only me, or does Spotify use extreme background data?in 1,5 days it already has 7,9MB background data usage. Pretty sure it's because it synchronizes itself al...

Roadie

Plan Premium Country Germany Device Nokia 8 Operating System Android 9   My Question or Issue   Is it only me, or does Spotify use extreme background data? in 1,5 days it alread...

groove2spotify

Roadie

784 Views

2 replies

0 likes

background
mobile data
  • 784 Views
  • 2 replies
  • 0 likes

Only 150 Playlist songs played before Queue resets

So I have been experimenting with just playing the playlist sorted to get a least some alphabetical randomness. I have played nothing else but this playlist just to be consistent. As you can see below (see comments at the foot of each picture) this "...

Casual Listener

So I have been experimenting with just playing the playlist sorted to get a least some alphabetical randomness.  I have played nothing else but this playlist just to be consistent.   ...

Watootsie

Casual Listener

631 Views

2 replies

0 likes

  • 631 Views
  • 2 replies
  • 0 likes

New user, change in UI, my library on Android is useless

Premium (joined spotify & prem on Dec 2018)MexicoSamsung S8/ Android My Question or IssueTwo months after joining Spotify I noticed a change in my library (mobile version). After spending a considerable time building it up, all of a sudden it turned ...

Newbie

Premium (joined spotify & prem on Dec 2018) Mexico Samsung S8/ Android   My Question or Issue Two months after joining Spotify I noticed a change in my library (mobile version). After s...

viktorskiski

Regular

1249 Views

2 replies

5 likes

liked songs
mobile app
my library
UI
  • 1249 Views
  • 2 replies
  • 5 likes

Spotify bluetooth disconnects every time a song changes

PlanPremiumCountryUSADeviceT-mobile Revvl 2Operating SystemAndroid 8.1.0 (Oreo) My Question or IssueI have a bluetooth radio (Kenwood DPX3) in my car that i specifically bought for spotify use. I had an iphone 5c that bluetooth worked with the radio ...

Newbie

  Plan Premium Country USA Device T-mobile Revvl 2 Operating System Android 8.1.0 (Oreo)   My Question or Issue I have a bluetooth radio (Kenwood DPX3) in my car that i specifica...

893 Views

0 replies

5 likes

  • 893 Views
  • 0 replies
  • 5 likes

new interface

PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PRIME 2Operating SystemAndroid Oreo My Question or Issuewhen i was free on spotify, the new interface showed up, but when i become premium just got back to the default interface. tried to get help on fb...

Newbie

Plan Premium Country Brazil Device Samsung Galaxy J7 PRIME 2 Operating System Android Oreo   My Question or Issue when i was free on spotify, the new interface showed up, but when i be...

444 Views

0 replies

1 likes

  • 444 Views
  • 0 replies
  • 1 likes

Can't show artist's playlist when going back

PlanPremiumCountry DeviceHuawei P10Operating SystemAndroid pie My Question or IssueWhen playing a song from an artist,the app is unable to show me te entire artist's songs list when clicking back/return and keep loading it showing a green circle. I d...

Casual Listener

Plan Premium Country   Device Huawei P10 Operating System Android pie   My Question or Issue When playing a song from an artist,the app is unable to show me te entire artist's son...

Lod13

Casual Listener

396 Views

2 replies

0 likes

  • 396 Views
  • 2 replies
  • 0 likes

Superuser Contribution Move saved Songs

Heyi use spotify with my tabletAs i installed spotify, the songs were saved to the general space of my android tablet.Than i changed the saving to my SD-Card, but the spotify has 11 GB Mainspace in use + the SDHow can i move the songs to the SD-Card?...

Casual Listener

Hey i use spotify with my tablet As i installed spotify, the songs were saved to the general space of my android tablet. Than i changed the saving to my SD-Card, but the spotify has 11 GB Mainspac...

Guido

Spotify Legend

531 Views

3 replies

0 likes

  • 531 Views
  • 3 replies
  • 0 likes