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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390734 Views

545 replies

35 likes

Account
Free
  • 390734 Views
  • 545 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8151 Views

0 replies

7 likes

  • 8151 Views
  • 0 replies
  • 7 likes

Superuser Contribution Can't share songs on instagram stories

PlanPremiumCountryIsraelDeviceXiaomi Pocophone F1Operating SystemAndroid Pie (Android 9)My Question or IssueI don't have the option to share songs on instagram after I tried to reinstall Spotify again and again.

Casual Listener

Plan Premium Country Israel Device Xiaomi Pocophone F1 Operating System Android Pie (Android 9) My Question or Issue I don't have the option to share songs on instagram after I tried to rein...

Eduardosaurio_

Newbie

20744 Views

4 replies

6 likes

Instagram spotify premium
Instagram Stories
  • 20744 Views
  • 4 replies
  • 6 likes

Unplayable music

Hi, I always listen to the song "hit em up" -tupac but today I went to listen and the music was not touchable, why this? the rapper is dead, please, how do I fix this?

Newbie

Hi, I always listen to the song "hit em up" -tupac but today I went to listen and the music was not touchable, why this? the rapper is dead, please, how do I fix this?

ThaKilla

Casual Listener

1343 Views

4 replies

1 likes

  • 1343 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify in ultra power saving mode

PlanPremiumCountry France DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWhen I (or when it automaticaly) lock my phone in ultra power saving mode, spotify stop playing musics after few seconds. I think this is caused by andro...

Casual Listener

Plan Premium Country  France  Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue When I (or when it automaticaly) lock my phone in ultra power savin...

Peter

Spotify Legend

13544 Views

6 replies

3 likes

  • 13544 Views
  • 6 replies
  • 3 likes

Pause/Skip Lock Screen Issue

PlanPremiumCountryUSDeviceS10+Operating SystemAndroid 9 (Pie) Spotify Version 8.5.0.735My Question or IssueOn lock screen music cannot be paused or forwarded/reversed to next/previous song. Started happening 4-9-19 Have already unintstalled and reins...

Newbie

Plan Premium Country US Device S10+ Operating System Android 9 (Pie) Spotify Version 8.5.0.735 My Question or Issue On lock screen music cannot be paused or forwarded/reversed to next/previo...

Nico

Community Legend

535 Views

1 replies

1 likes

  • 535 Views
  • 1 replies
  • 1 likes

Lost artists and partial albums with update

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 and PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueSince the latest update, I cannot look up saved songs by artist. Also, partial albums are gone from my albums list. I am a Premi...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S7 and PC Operating System Android Oreo, Windows 10   My Question or Issue Since the latest update, I cannot look up saved song...

Kblev

Newbie

3365 Views

9 replies

17 likes

artist
Update
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  • 9 replies
  • 17 likes

Superuser Contribution Where did my library songs list go?

I've been using the premium for family for about 4 months now. at first in my library i had four lists: playlists, artists, albums, and songs (these are my downloaded lists). a while ago an update occurred and the songs list disappeared on my mobile ...

Newbie

I've been using the premium for family for about 4 months now. at first in my library i had four lists: playlists, artists, albums, and songs (these are my downloaded lists).   a while ago an ...

Katerina

Spotify Legend

1305 Views

1 replies

1 likes

  • 1305 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't play songs in android auto

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel Operating SystemAndroid 9. Spotify 8.5.0.735. Android Auto 4.1.590944-release My Question or IssueAndroid auto will not play any songs, either through the phone or the head unit. It displays the "Get...

Newbie

Plan Premium Country United Kingdom Device Google Pixel  Operating System Android 9. Spotify 8.5.0.735. Android Auto 4.1.590944-release   My Question or Issue Android auto wi...

Katerina

Spotify Legend

777 Views

1 replies

0 likes

  • 777 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't find my public playlist from other account

Hi,I created a public playlist on a freshly creater premium account.I can't find the playlist from other account (I search for by its unique name, with no results). Tried with 2 other different accounts, a free and a premium one.wth! I'm giving Spoti...

Music Fan

Hi, I created a public playlist on a freshly creater premium account. I can't find the playlist from other account (I search for by its unique name, with no results). Tried with 2 other different a...

Katerina

Spotify Legend

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ecouter mes coups de coeur

Bonjour, on peut renseigner des chansons favorites ave les coeurs et les ajouter à la bibliothéque, mais comment les ecouter à la suite ou en aléatoire?

Newbie

Bonjour, on peut renseigner des chansons favorites ave les coeurs et les ajouter à la bibliothéque, mais comment les ecouter à la suite ou en aléatoire?

Katerina

Spotify Legend

2559 Views

2 replies

1 likes

Mobile
  • 2559 Views
  • 2 replies
  • 1 likes

Shuffle not working plays multiple of same song in a row

PlanPremiumCountry DeviceGalaxy note 8Operating SystemAndroid 9.0 My Question or IssueWhen I shuffle my playlists the shuffle plays several of the same song in a row. Even showing it that way in the queue

Newbie

Plan Premium Country   Device Galaxy note 8 Operating System Android 9.0   My Question or Issue When I shuffle my playlists the shuffle plays several of the same song in a row. Ev...

411 Views

0 replies

0 likes

New issue report
  • 411 Views
  • 0 replies
  • 0 likes

Solved!! Can only shuffle songs

PlanFreeCountryThe U.S.Operating SystemAndroid My Question or IssueCan't play specific songs. when I want to play a specific song on a playlist it always goes to shuffle. This doesn't happen on my computer or iPad though. How can I change this?

Composer

  Plan Free Country The U.S. Operating System Android   My Question or Issue Can't play specific songs. when I want to play a specific song on a playlist it always goes to shuffle....

Bittencourt

Spotify Star

620 Views

1 replies

0 likes

  • 620 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline downloads are gone

Fix the **bleep** app!!! How hard can it be?! I transfer files from my PC to mobile alot and for that I take the SD card out, but I turn it off first. That worked before and now it no longer doesn't. So everytime I need to redownload until I hit 3333...

Music Fan

Fix the **bleep** app!!! How hard can it be?!   I transfer files from my PC to mobile alot and for that I take the SD card out, but I turn it off first. That worked before and now it no lo...

maartenva97

Music Fan

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes

Android - Spotify starts playing whenever an alarm is dismissed.

Plan: PremiumCountry: FinlandDevice: LG G6Operating System: Android 7.0 My Question or Issue:Spotify has an annoying behavior on my smartphone where it starts playing music by itself every time I dismiss or snooze a clock or calendar alarm or notific...

Newbie

Plan: Premium Country: Finland Device: LG G6 Operating System: Android 7.0   My Question or Issue: Spotify has an annoying behavior on my smartphone where it starts playing music by itself...

544 Views

0 replies

0 likes

  • 544 Views
  • 0 replies
  • 0 likes

Hearted songs not showing Liked Songs playlist

PlanFreeCountryUSDeviceLG V20Operating SystemAndroid My Question or IssueAbout 4 or 5 months ago I switched from Premium to Free and recently started noticing some absences in songs that I had saved. I checked on a few that I had hearted and they now...

Casual Listener

Plan Free Country US Device LG V20 Operating System Android   My Question or Issue About 4 or 5 months ago I switched from Premium to Free and recently started noticing some absences i...

Loxer

Community Legend

3960 Views

1 replies

0 likes

  • 3960 Views
  • 1 replies
  • 0 likes

Solved!! Library layout is faulty

PlanPremiumCountrySouth Africa DeviceSamsung Galaxy S10Operating SystemAndroid version 9 My library only shows Playlist, Artists, Albums under the music tab. I can not veiw songs, recently played and so on. The entire layout looks like it would if it...

Newbie

Plan Premium Country South Africa   Device Samsung Galaxy S10 Operating System Android version 9   My library only shows Playlist, Artists, Albums under the music tab. I can not v...

Nico

Community Legend

806 Views

1 replies

0 likes

  • 806 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't choose SD card to download

PlanPremiumCountry SpainDeviceRedmi note 5Operating SystemAndroid My Question or Issue: I need to download on SD card, i bought a 128gb microSD and now i can't find the option to download on SD card

Newbie

Plan Premium Country  Spain Device Redmi note 5 Operating System Android    My Question or Issue:  I need to download on SD card, i bought a 128gb microSD and now i can'...

Katerina

Spotify Legend

1045 Views

2 replies

0 likes

  • 1045 Views
  • 2 replies
  • 0 likes

Mobile app stops playing next song randomly

PlanFreeCountryFinlandDeviceHuawei honor 7Operating systemAndroid 6.0My Question or IssueMobile app stops playing next song randomly. I have put spotify can be on always and put off all energy saving modes. This problem have been couple of months and...

Newbie

Plan Free Country Finland Device Huawei honor 7 Operating system Android 6.0 My Question or Issue Mobile app stops playing next song randomly. I have put spotify can be on always and put off...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

Shuffle isn't working an Android.

PlanFreeCountryU. S.DeviceSamsung Galaxy Note 9Operating SystemI don't know. My Question or IssueThe shuffle playlist function isn't working. It starts playing music from the very beginning of the playlist. I also signed up for the Spotify Shuffle Be...

Casual Listener

Plan Free Country U. S. Device Samsung Galaxy Note 9 Operating System I don't know.    My Question or Issue The shuffle playlist function isn't working. It starts playing music fr...

jimsam

Casual Listener

430 Views

1 replies

1 likes

  • 430 Views
  • 1 replies
  • 1 likes

Android TV cast to device starts random iteration then stops after 9 seconds

PlanPremiumCountryHungary DeviceXiaomi Mi Box SOperating SystemAndroid 8.1Spotify version1.14.0 (shown in the apps section) / 2.25.1-d61989c (shown by Spotify itself) My PhoneXiaomi Mi 8Operating SystemAndroid 9Spotify version8.4.97.807 My Question o...

Newbie

Plan Premium Country Hungary   Device Xiaomi Mi Box S Operating System Android 8.1 Spotify version 1.14.0 (shown in the apps section) / 2.25.1-d61989c (shown by Spotify itself)  ...

Rednasius

Newbie

1788 Views

3 replies

2 likes

9 seconds
Android
Android TV
mi box
mi box s
Xiaomi
  • 1788 Views
  • 3 replies
  • 2 likes