Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry SwedenDeviceFor now Huawei P20Operating SystemAndroid My Question or Issue If i search for ex. Daftpunk and hit shuffle there´s many daftpunk song in the play quene.....I begun to shuffle my own playlist. the app only play the firs...
Plan Premium Country Sweden Device For now Huawei P20 Operating System Android My Question or Issue If i search for ex. Daftpunk and hit shuffle there´s many daftpunk son...
Casual Listener
957 Views
2 replies
0 likes
Plan - FreeCountry - IndiaDevice - One Plus 6Operating System - Android 9 Security Patch January 1st, 2019 My Question or Issue 1. I am not able to play the song by directly clicking on the desired search results. It just doesnt play and takes me to ...
Plan - Free Country - India Device - One Plus 6 Operating System - Android 9 Security Patch January 1st, 2019 My Question or Issue 1. I am not able to play the song by directly cli...
506 Views
0 replies
0 likes
PlanPremium Country UK DeviceOnePlus 6t Operating System(Android Pie / OxygenOS) My Question or IssueOffline mode only seems to stick while I have the app open. If I go to a different app or turn my screen off while my (offline) music is playing, whe...
Plan Premium Country UK Device OnePlus 6t Operating System (Android Pie / OxygenOS) My Question or Issue Offline mode only seems to stick while I h...
456 Views
0 replies
0 likes
PlanPremiumCountry PhilippinesDeviceMi A1Operating SystemAndroid Pie My Question or IssueIts more than a month now since I've last accessed my All Albums page in My Library without any hassle. Whenever I checked on it, it just keeps showing me a gree...
Plan Premium Country Philippines Device Mi A1 Operating System Android Pie My Question or Issue Its more than a month now since I've last accessed my All Albums page in My Libr...
Spotify Legend
354 Views
1 replies
1 likes
Hi,With new update the spotify integration works with bmw connected drive(X2) . I can change Playlist, see the cover. But I mean with the old the last working version I can show all songs from an Playlist.But now I don't find this option, i can only ...
Hi, With new update the spotify integration works with bmw connected drive(X2) . I can change Playlist, see the cover. But I mean with the old the last working version I can show all songs from an P...
661 Views
0 replies
1 likes
PlanPremium Country Australia DeviceOnePlus6t Operating SystemOxygen My Question or Issue Can't dislike or like songs during playlist radio if they have a video loop instead of normal cover
Plan Premium Country Australia Device OnePlus6t Operating System Oxygen My Question or Issue Can't dislike or like songs during playlist radio if ...
415 Views
0 replies
5 likes
Hi, I am not able to login into the mobile app via facebook login. When I try using email, password reset is not working. When I click it just says link is expired. However I am able to login from the website. Please help.
Hi, I am not able to login into the mobile app via facebook login. When I try using email, password reset is not working. When I click it just says link is expired. However I am able t...
Spotify Legend
636 Views
1 replies
0 likes
PlanPremiumCountry India DeviceOne plus 6Operating SystemAndroid pie My Question or Issue I'm not able to acces the latest UIEarlier before i was able to acces it but suddenly it just shifted to the old UI.
Plan Premium Country India Device One plus 6 Operating System Android pie My Question or Issue I'm not able to acces the latest UI Earlier before i was able to a...
Casual Listener
945 Views
2 replies
0 likes
My Question or IssueSo I normally download an album or two from a particular artist, then once I'm in offline mode, I'll search through downloaded artist and then listen to those albums. However the past two weeks, whenever I download something new, ...
My Question or Issue So I normally download an album or two from a particular artist, then once I'm in offline mode, I'll search through downloaded artist and then listen to those albums. ...
Roadie
3904 Views
7 replies
6 likes
PlanPremiumCountryFrance I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen some rock/metal and no change appear. It's always the same daily mix...
Plan Premium Country France I have a problem since two or three month : my daily mixes does not change and seem frozen. I listen lot of electro style, but since one month I have listen so...
Regular
1483 Views
10 replies
1 likes
PlanPremiumCountry United KingdomDeviceWileyfox SwiftOperating SystemNougat 7.1.2 My Question or IssueWhen I go onto my saved music and choose a certain artist some artists never load any of the songs/albums and I'm left with a black screen. Some loa...
Plan Premium Country United Kingdom Device Wileyfox Swift Operating System Nougat 7.1.2 My Question or Issue When I go onto my saved music and choose a certain artist s...
Regular
1096 Views
3 replies
7 likes
Hi,I'm unable to download Spotify form Play Store. Even when the app has been launched in my Country and coming up in my Play Store.
Hi, I'm unable to download Spotify form Play Store. Even when the app has been launched in my Country and coming up in my Play Store.
Spotify Legend
1282 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemAndroid 8.0 Oreo My Question or IssueI got a new Samsung galaxy 9, there was a software update immediately available.Spotify opens but immediately closes when logged in. I can log i...
Plan Premium Country United States Device Samsung Galaxy 9 Operating System Android 8.0 Oreo My Question or Issue I got a new Samsung galaxy 9, there was a software update immediatel...
555 Views
0 replies
0 likes
I have downloaded spotify app on my watch but can only view playlists and my collection which is shown as single songs, I have seen other videos where you can see your collection as albums, is their a problem with my app on watch or have they updated...
I have downloaded spotify app on my watch but can only view playlists and my collection which is shown as single songs, I have seen other videos where you can see your collection as albums, is ...
423 Views
0 replies
1 likes
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy NoteOperating SystemAndroid Lollipop Help! Previously, the "Add To Home Screen" was working fine on my phone after I download the full album. Now there are some albums going to my Home Screen and some...
Plan Premium Country Philippines Device Samsung Galaxy Note Operating System Android Lollipop Help! Previously, the "Add To Home Screen" was working fine on my phone after I download ...
Moderator
23127 Views
9 replies
7 likes
I noticed yesterday that my playlists and playlist folders are completely out of order on my phone. There is no way to rearrange them.
I noticed yesterday that my playlists and playlist folders are completely out of order on my phone. There is no way to rearrange them.
Regular
3902 Views
7 replies
5 likes
PlanPremiumCountry MexicoDeviceHuawei Y9Operating SystemAndroid 8 My Question or Issue Tengo un problema ya que al momento de querer borrar la musica solo me permite borrar de una cancion en una, y deseo saber como se puede borrar todo de una vez.Por...
Plan Premium Country Mexico Device Huawei Y9 Operating System Android 8 My Question or Issue Tengo un problema ya que al momento de querer borrar la musica solo m...
Spotify Legend
18803 Views
1 replies
1 likes
PlanPremiumCountry CanadaDeviceSamsun Galaxy S9Operating SystemOne UI My Question or IssueHow do i show my personal Spotify playlists in Samsung Music
Plan Premium Country Canada Device Samsun Galaxy S9 Operating System One UI My Question or Issue How do i show my personal Spotify playlists in Samsung Music
412 Views
0 replies
0 likes
Spotify works normally, every tab loads fine (artists, songs, playlists, etc.), but once I try to get to the albums tab, it is stuck on loading. I left my phone for 10 minutes with screen on, just to see if it will, in fact, load, but it didn't. That...
Spotify works normally, every tab loads fine (artists, songs, playlists, etc.), but once I try to get to the albums tab, it is stuck on loading. I left my phone for 10 minutes with screen on, just to...
Casual Listener
688 Views
1 replies
0 likes
Car View for Android not working for me, i even tried putting the word "car" in by bluetooth stereo's name as suggested by others, still not activating Car View. Does this only work with a certain version of Bluetooth?
Car View for Android not working for me, i even tried putting the word "car" in by bluetooth stereo's name as suggested by others, still not activating Car View. Does this only work with a certain ve...
1064 Views
0 replies
9 likes
