Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210942 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561450 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463240 Views
575 replies
39 likes
Hi theresorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all downloaded offline:playlist 1: 114 songsplaylist 2: ...
Hi there sorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all...
Casual Listener
710 Views
1 replies
0 likes
PlanPremiumCountryItalyDevice(Huawei Mate10 light)Operating System(Android) My Question or IssueI have app version 8.5.1.734 on my device and I can't find the equalizer under Settings -> Music Quality.Why? Is it elsewhere in my version?
Plan Premium Country Italy Device (Huawei Mate10 light) Operating System (Android) My Question or Issue I have app version 8.5.1.734 on my device and I can't find the equalizer under...
618 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung s10+Operating SystemAndroid P My Question or IssueIs there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (1 for definite) 1: Once the app is Opened, it stays awake and drains battery...
Plan Premium Country UK Device Samsung s10+ Operating System Android P My Question or Issue Is there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (...
Casual Listener
8934 Views
25 replies
3 likes
PlanPremiumCountryNew ZealandDeviceSamsung Galaxy A5 Operating SystemAndroid My Question or IssueDownloaded Spotify this morning and was transfering all my music etc. over from my old music apps, when I realised that my app doesn't have a menu where ...
Plan Premium Country New Zealand Device Samsung Galaxy A5 Operating System Android My Question or Issue Downloaded Spotify this morning and was transfering all my music etc. ov...
Roadie
709 Views
1 replies
1 likes
PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A6Operating SystemAndroid Pie My Question or IssueAfter every restart, I think because of my SD card, Spotify has to download every song again, and I have to switch the storage option to SD card again...
Plan Premium Country Philippines Device Samsung Galaxy A6 Operating System Android Pie My Question or Issue After every restart, I think because of my SD card, Spotify has to downloa...
440 Views
0 replies
1 likes
PlanFreeCountrySaudi ArabiaDeviceSamsung J7 Prime (old), Huawei P30 Pro (new) Operating System(Android 7.0 and 9.0) My Question or IssueHello! I just wanted to ask how the skipping works, just wondering why I can skip songs on my old phone without Sp...
Plan Free Country Saudi Arabia Device Samsung J7 Prime (old), Huawei P30 Pro (new) Operating System (Android 7.0 and 9.0) My Question or Issue Hello! I just wanted to a...
Composer
1115 Views
3 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy 8, PCOperating SystemAndroid Oreo, Windows 10 My issue is with the new Spotify update. I have close to the maximum amount of songs on a single device (about 3,200), all of them carefully sourced & selec...
Plan Premium Country Australia Device Samsung Galaxy 8, PC Operating System Android Oreo, Windows 10 My issue is with the new Spotify update. I have close to the maximum amount o...
Casual Listener
2160 Views
6 replies
11 likes
PlanPremiumCountryArgentinaDeviceLG Q6 Operating SystemAndroid Nougat 7.1.1 La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif de un estado de WhatsApp, lo cual me parece raro porque los archivos gif no ti...
Plan Premium Country Argentina Device LG Q6 Operating System Android Nougat 7.1.1 La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif...
459 Views
0 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have a problem connecting my local files from my Windows computer to my Samsung galaxy 9. I create a folder and add it to my library and then check the box so...
Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android My Question or Issue I have a problem connecting my local files from my Windows computer to my Samsung ga...
514 Views
0 replies
0 likes
PlanFreeCountry IndiaDeviceMi note 4Operating System(Android7) My Question or Issue
Plan Free Country India Device Mi note 4 Operating System (Android7) My Question or Issue
812 Views
0 replies
1 likes
Hello, here is a few informations PlanFree (plan to premium soon)CountryFrance (Réunion island precisely)DeviceSamsung galaxy J2/S6Operating SystemAndroid GO 8.1 My Question or IssueYour services on Android aka Google play are still unavaible for Reu...
Hello, here is a few informations Plan Free (plan to premium soon) Country France (Réunion island precisely) Device Samsung galaxy J2/S6 Operating System Android GO 8.1 My Qu...
1257 Views
0 replies
0 likes
Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to. PlanFreeCountryUSADeviceLG Stylo 4Operating SystemAn...
Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to.&n...
668 Views
0 replies
0 likes
I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which did fix the problem for some people. I do not have...
I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which...
Not applicable
406 Views
1 replies
0 likes
I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist.This happens both on my Android phone and on my Windows...
I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist. Th...
414 Views
0 replies
0 likes
PlanPremiumCountryIrelandDeviceSamsung Galaxy 9+My Question or IssueFirst Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue is wiped - and only that song plays. Tried skipping, moving to th...
Plan Premium Country Ireland Device Samsung Galaxy 9+ My Question or Issue First Man by DSmash is the only song that plays. I'll play something else and after a second it's gone - whole queue ...
Newbie
1544 Views
6 replies
1 likes
Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. Turns out the EU implement volume restrictions, chan...
Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. T...
482 Views
0 replies
0 likes
PlanPremiumCountryU.s.DevicePixel 2Operating SystemAndroid 9 My Question or IssueWhen you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" button it does nothing no matter how many times you click the button! It's supp...
Plan Premium Country U.s. Device Pixel 2 Operating System Android 9 My Question or Issue When you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" but...
1661 Views
0 replies
3 likes
I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated it and made sure all app permissions and notificati...
I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated ...
415 Views
0 replies
0 likes
PlanPremium FamilyCountryAccount is in Germany but im currently in New Zealand.DeviceSamsung Galaxy S8+Operating SystemAndroid 9 After restarting my phone spotify redownloads all the songs that i previously downloaded and rests my Storage device back...
Plan Premium Family Country Account is in Germany but im currently in New Zealand. Device Samsung Galaxy S8+ Operating System Android 9 After restarting my phone spotify redownloads a...
Spotify Legend
567 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLG TributeOperating SystemAndroid-Exact OS is irrelevant, this is a GENERAL FUNCTIONALITY query. My Question or IssueHow do I fully stop a song that is playing? To be explicitly clear on my question, by "fully sto...
Plan Premium Country United States Device LG Tribute Operating System Android-Exact OS is irrelevant, this is a GENERAL FUNCTIONALITY query. My Question or Issue How do I fully stop ...
786 Views
0 replies
0 likes
