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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38760 Views
  • 65 replies
  • 25 likes
  • 38760 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875747 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875747 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

I can't view my albums

PlanPremiumCountryUK DeviceRedmi 5 plusOperating SystemAndroid My Question or IssueI can no longer view my albums, all I get is the green circle as though they're loading. I can view everything else fine. I've uninstalled and reinstalled but still no...

  • Newbie
  • Plan Premium Country UK  Device Redmi 5 plus Operating System Android   My Question or Issue I can no longer view my albums, all I get is the green circle as though they're loadin...
  • paulyboy013
  • Newbie
  • 1088 Views
  • 1 replies
  • 1 likes
  • 1088 Views
  • 1 replies
  • 1 likes

LG keyboard wont sign me in

PlanFree/PremiumCountry DeviceLG-D852Operating SystemAndroid My Question or IssueTo sign in i require my keyboard to flip on its side because its cracked and i nowhere have the funds to fix/replace right now. Anyways if i remember correctly when i wa...

  • Casual Listener
  • Plan Free/Premium Country   Device LG-D852 Operating System Android   My Question or Issue To sign in i require my keyboard to flip on its side because its cracked and i nowhere h...
  • Terel22
  • Casual Listener
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Spotify crashes when attempting to play a playlist with local files created on PC

Spotify crashes when I attempt to play a playlist with local files created on a windows 10 computer.PlanPremiumCountryUSA Devices involvedSamsung Galaxy S4, Custom built Windows 10 computer (AMD FX-8350, Asus M5A97 R2.0, GTX 1080 TI)Operating SystemW...

  • Newbie
  • Spotify crashes when I attempt to play a playlist with local files created on a windows 10 computer. Plan Premium Country USA  Devices involved Samsung Galaxy S4, Custom built Windows...
  • 417 Views
  • 0 replies
  • 5 likes
  • 417 Views
  • 0 replies
  • 5 likes

Changes to Artist Radio

PlanPremiumCountryUS DeviceSamsung Note 9Operating SystemAndroid Oreo I was always able to search an artist, click their profile, go to the artist's radio station and hit "follow." Within that station, it continually played similar music and the trac...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Note 9 Operating System Android Oreo   I was always able to search an artist, click their profile, go to the artist's radio station a...
  • Heathermaru
  • Casual Listener
  • 2256 Views
  • 2 replies
  • 14 likes
  • 2256 Views
  • 2 replies
  • 14 likes

Podcasts forgetting position when paused

PlanPremiumCountryUnited States DeviceGoogle Pixel 2 XL Operating SystemAndroid Pie Podcasts on Spotify seem to have trouble remembering my position when they're paused for more than a few minutes and don't seem to sync correctly which episodes I've ...

  • Casual Listener
  • Plan Premium Country United States  Device Google Pixel 2 XL  Operating System Android Pie   Podcasts on Spotify seem to have trouble remembering my position when they're&nbsp...
  • 297 Views
  • 0 replies
  • 3 likes
  • Podcasts
  • 297 Views
  • 0 replies
  • 3 likes

Shuffle won't stay on

PlanPremiumCountry USDeviceLG V20Operating SystemAndroid 8.0.0, spotify version 8.4.94.817 My Question or IssueApp for android recently updated and now shuffle will not stay on. It's the exact same issue as this "solved" thread: https://community.spo...

  • Newbie
  •   Plan Premium Country  US Device LG V20 Operating System Android 8.0.0, spotify version 8.4.94.817   My Question or Issue App for android recently updated and now shuffle w...
  • 1475 Views
  • 0 replies
  • 8 likes
  • 1475 Views
  • 0 replies
  • 8 likes

Recommendations don't change any more

PlanPremiumCountry GermanyDeviceSamsung Galaxy 9Operating SystemAndroid Oreo In December 2018 , I listened to"Weekend Man" by Royal Republic (https://open.spotify.com/album/1HLd7NluYOzyRuJsmjKYzQ?si=esv8EBBtTWKn9f5zZML4wQ) Shortly after that, my reco...

  • Music Fan
  •   Plan Premium Country  Germany Device Samsung Galaxy 9 Operating System Android Oreo      In December 2018 , I listened to"Weekend Man" by Royal Republic (ht...
  • Mavoy1
  • Regular
  • 816 Views
  • 1 replies
  • 2 likes
  • 816 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Forgot password and Login are not working in Android App

Hi, I am not able to login into the mobile app via facebook login. When I try using email, password reset is not working. When I click it just says link is expired. However I am able to login from the website. Please help.

  • Newbie
  • Hi,   I am not able to login into the mobile app via facebook login. When I try using email, password reset is not working. When  I click it just says link is expired. However I am able t...
  • Katerina
  • Spotify Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

What Happened To Shuffle?!

PlanPremiumCountryUK & USDevicePixel 2 XLOperating SystemAndroid Pie My Question or IssueWhy is the shuffle so limited now? Don't point me to the topic from years ago. I want actual shuffle back, not listen to my songs in a half-assed order by artist...

  • Music Fan
  • Plan Premium Country UK & US Device Pixel 2 XL Operating System Android Pie   My Question or Issue Why is the shuffle so limited now? Don't point me to the topic from years ago. I ...
  • 670 Views
  • 0 replies
  • 2 likes
  • 670 Views
  • 0 replies
  • 2 likes

My favourites list is gone after converting to premium.

PlanPremiumCountryIndiaDevice(one plus 5)Operating System, Android My favorite list is gone after I upgraded my account to premium. How can I recover it?

  • Newbie
  • Plan Premium Country India Device (one plus 5) Operating System , Android   My favorite list is gone after I upgraded my account to premium. How can I recover it?   
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with 4G

PlanPremiumCountry ItalyDeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or Issue When i'm with 4G, musics don't load.I must disconnect and reconnect the smartphone everytime i change a song

  • Newbie
  •   Plan Premium Country  Italy Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue   When i'm with 4G, musics don't load. I must disconnect and...
  • Katerina
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Endless loading spinner when trying to see my downloaded songs

DeviceSamsung Galaxy S5Operating SystemAndroid v5.0Screenshot My Question or IssueI don't get this: I'm trying to see my downloaded songs. They should be available offline, right? Then WHY am I EVER shown a loading spinner? I'm trying to see content ...

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  • Music Fan
  • Device Samsung Galaxy S5 Operating System Android v5.0 Screenshot       My Question or Issue I don't get this: I'm trying to see my downloaded songs. They should be availa...
  • lkllnd93
  • Music Fan
  • 1227 Views
  • 7 replies
  • 0 likes
  • 1227 Views
  • 7 replies
  • 0 likes

Superuser Contribution Does spotify app in India support mirrorlink?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9,Vivo V15,Vivo V11, etc.)Operating System(iOS 10, Android Oreo,etc.) My Question or IssueDoes the Spotify app support mirror link in India?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,Vivo V15,Vivo V11, etc.) Operating System (iOS 10, Android Oreo,etc.)   My Question or Issue Does the Spotify app su...
  • Katerina
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't share to Instagram's stories.

PlanPremiumCountry BrazilDeviceMotorola Moto G5Operating SystemAndroid Oreo My Question or Issue The option to share to Instagram story does not appear to me, only to share by Instagram direct. All the apps are update. Android version 8.1.0Spotify ve...

  • Casual Listener
  • Plan Premium Country  Brazil Device Motorola Moto G5 Operating System Android Oreo   My Question or Issue  The option to share to Instagram story does not appear to me, ...
  • Peter
  • Spotify Legend
  • 367 Views
  • 3 replies
  • 1 likes
  • 367 Views
  • 3 replies
  • 1 likes

Bug when displaying the User Name of a playlist creator

PlanPremiumCountry GermanyDeviceSamsung Galaxy 4Operating SystemAndroid Lollipop My Question or Issue When playing a playlist I have created, my unique Profile Name (combination of numbers and letters) is shown instead of the User Name I defined.

  • Casual Listener
  • Plan Premium Country  Germany Device Samsung Galaxy 4 Operating System Android Lollipop   My Question or Issue   When playing a playlist I have created, my unique Profile Na...
  • Schlossgeist
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify no muestra canciones guardadas en Todos los Artistas

Hola, ultimamente Spotify de Android no me muestra las canciones que tengo guardadas desde Artistas pero si las puedo ver si las busco por album guardado o canciones guardadas. Es decir si entro en la pestaña de Artistas y selecciono uno para ver las...

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  • Casual Listener
  • Hola, ultimamente Spotify de Android no me muestra las canciones que tengo guardadas desde Artistas pero si las puedo ver si las busco por album guardado o canciones guardadas.   Es decir si e...
  • Peter
  • Spotify Legend
  • 6565 Views
  • 3 replies
  • 1 likes
  • 6565 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local files on my Android

PlanPremiumCountry SpainDevice Samsung Galaxy S9Operating SystemAndroid My Question or IssueI have uploaded some files from my main computer; I can open them on Spotify when I'm on that computer, but not when I'm on my mobile phone (Samsung Galaxy S9...

  • Newbie
  • Plan Premium Country  Spain Device  Samsung Galaxy S9 Operating System Android   My Question or Issue I have uploaded some files from my main computer; I can open them on...
  • Katerina
  • Spotify Legend
  • 1076 Views
  • 1 replies
  • 1 likes
  • 1076 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files stops playing

PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI've got some local music files from my PC that I've synced to a playlist on my Spotify account and then downloaded onto my S8 using my Wifi. Unfortunately, wh...

  • Newbie
  •   Plan Premium Country  Sweden Device Samsung Galaxy 8 Operating System Android   My Question or Issue I've got some local music files from my PC that I've synced to a playl...
  • Katerina
  • Spotify Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Solved!! Options not available

I have premium but all options are disabled.Device : Huawei p20 lite

  • Casual Listener
  • I have premium but all options are disabled. Device : Huawei p20 lite
  • Noah
  • Spotify Star
  • 898 Views
  • 3 replies
  • 0 likes
  • Premium options disabled
  • 898 Views
  • 3 replies
  • 0 likes

Option to hide/block a playlist track is available in Spotify Free, but not in Premium

PlanPremiumCountry UKDeviceOnePlus 6Operating SystemAndroid version 9 (Pie) My Question or IssueThe free version of Spotify provides two additional icons when showing the track being played, a heart and a minus sign. Clicking on the the minus sign al...

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  • Newbie
  • Plan Premium Country  UK Device OnePlus 6 Operating System Android version 9 (Pie)   My Question or Issue The free version of Spotify provides two additional icons when showing th...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes