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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115364 Views

27 replies

4 likes

  • 115364 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231863 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231863 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591491 Views

79 replies

3 likes

  • 591491 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485815 Views

580 replies

42 likes

Account
Free
  • 485815 Views
  • 580 replies
  • 42 likes

"Liking" a song on android no longer adds to "Saved" on desktop

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueSince they updated the android app, whenevr I "Like" a song on my android phone it is added to my "Liked Songs" playlist. However, when I go to my win...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Since they updated the android app, whenevr I "Like" a song on my and...

SpaceJesus

Casual Listener

466 Views

1 replies

1 likes

  • 466 Views
  • 1 replies
  • 1 likes

Podcast problems

PlanFreeCountryUSDeviceSamsung Galaxy 9, Windows PCOperating SystemDon't know/not relevant My Question or IssueI'm having trouble playing History of Rome podcast episodes. I checked and I don't have a problem with Revolutions episodes and the issue p...

Casual Listener

Plan Free Country US Device Samsung Galaxy 9, Windows PC Operating System Don't know/not relevant   My Question or Issue I'm having trouble playing History of Rome podcast episodes. I ...

Philistine88

Casual Listener

949 Views

2 replies

0 likes

  • 949 Views
  • 2 replies
  • 0 likes

Solved!! "Next/previous track" commands via audio jack not being recognized

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLOperating SystemAndroid 9.0 "Pie" My Question or IssueStandard wired earbuds often come with a button to control audio on the device. Single-click for pause/play, double-click for "next track" and triple...

Casual Listener

Plan Premium Country Canada Device Google Pixel 3 XL Operating System Android 9.0 "Pie"   My Question or Issue Standard wired earbuds often come with a button to control audio on the d...

sodap0p53

Casual Listener

2418 Views

3 replies

0 likes

  • 2418 Views
  • 3 replies
  • 0 likes

Current listening device changes when i press the Next music button

PlanPremiumCountryBrazilDeviceMotorola Z2 PlayOperating SystemAndroid 8.0.0 My Question or IssueWhile I'm listening on my PC using the windows client and use the lock screen or the notification bar controls to skip the current playing song, sometimes...

Newbie

Plan Premium Country Brazil Device Motorola Z2 Play Operating System Android 8.0.0   My Question or Issue While I'm listening on my PC using the windows client and use the lock screen ...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Spotify just overall bugging?

So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering problem after problem. Spotify doesn't even connect...

Newbie

So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering ...

560 Views

0 replies

0 likes

  • 560 Views
  • 0 replies
  • 0 likes

External Storage Not Showing Up

PlaPremiumCountryUnited statesDeviceGalaxy s7 edgeOperating SystemAndroid My Question or IssueMy external storage has 64 gb on it so it has plenty of room for music. I know it works fine because i have apps and pictures saved on it, but spotify isnt ...

Newbie

  PlaPremium Country United states Device Galaxy s7 edge Operating System Android     My Question or Issue My external storage has 64 gb on it so it has plenty of room for m...

747 Views

0 replies

0 likes

  • 747 Views
  • 0 replies
  • 0 likes

Genius / Behind the Lyrics should be removed completely

PlanPremiumCountryNetherlands DeviceGoogle Pixel XLOperating SystemLatest My Question or IssueI've tried to turn off behind the lyrics multiple times but without success and now the whole option to do so is gone.I would like to see an option to remov...

Newbie

  Plan Premium Country Netherlands   Device Google Pixel XL Operating System Latest   My Question or Issue I've tried to turn off behind the lyrics multiple times but ...

1608 Views

0 replies

4 likes

Behind the lyrics
Genius
sucks
  • 1608 Views
  • 0 replies
  • 4 likes

Playback problem with 4G network

PlanPremiumCountryItalyDevice(Huawei mate 10 pro)Operating System(Android 9) My Question or IssueIt's since yesterday that I've encountered some issues playing music under 4G network. The network is fully functional on other apps, only Spotify seems ...

Casual Listener

  Plan Premium Country Italy Device (Huawei mate 10 pro) Operating System (Android 9)   My Question or Issue It's since yesterday that I've encountered some issues playing music ...

Palix

Casual Listener

1107 Views

1 replies

1 likes

  • 1107 Views
  • 1 replies
  • 1 likes

Music stops loading after 3 songs

PlanPremiumCountryItalyDeviceHuawei p20Operating SystemAndroid 8.0.0 My Question or IssueWhen playing Spotify from my premium account on Android App, after 3 songs the streaming simply stops and I can't play music anymore, even restarting the app. Th...

Casual Listener

Plan Premium Country Italy Device Huawei p20 Operating System Android 8.0.0   My Question or Issue When playing Spotify from my premium account on Android App, after 3 songs the stream...

offgirl

Casual Listener

1390 Views

4 replies

1 likes

  • 1390 Views
  • 4 replies
  • 1 likes

Bluetooth audio connected but not playing

PlanFreeCountryUS DeviceMoto Z Droid PlayOperating SystemAndroid 8.0.0 My Question or IssueI've been listening to Spotify via Bluetooth in a 2015 Toyota Prius for a few weeks, suddenly it no longer plays audio when connected, only a second of the son...

Regular

  Plan Free Country US   Device Moto Z Droid Play Operating System Android 8.0.0   My Question or Issue I've been listening to Spotify via Bluetooth in a 2015 Toyota Prius ...

krbroadfoot

Regular

32121 Views

9 replies

10 likes

bluetooth
Car
connection
Streaming Issue
  • 32121 Views
  • 9 replies
  • 10 likes

Music stops as soon as Samsung (S8) screen is locked.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

609 Views

0 replies

0 likes

  • 609 Views
  • 0 replies
  • 0 likes

Unlimited sur le Pc, mais Free sur le smartphone (même compte)

PlanUnlimitedCountryFranceDeviceGalaxyOperating SystemWindows 7 My Question or IssueBonjour, Je suis titulaire depuis 2016 d'un compte unlimited. Le forfait est débité tous les mois. Récemment, j'ai installé l'appli spotifiy sur mon smartphone. Je su...

Newbie

Plan Unlimited Country France Device Galaxy Operating System Windows 7   My Question or Issue Bonjour,   Je suis titulaire depuis 2016 d'un compte unlimited. Le forfait est débi...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

BMW ConnectedDrive Note 8 Android 9

To run the application in the car I have to remove and add a bluetooth device after entering the car every time. Although the application is open on my smartphone. PlanPremiumCountryPolandDevice(Samsung Note Operating System(Android 9) My Question or...

Casual Listener

To run the application in the car I have to remove and add a bluetooth device after entering the car every time. Although the application is open on my smartphone.   Plan Premium Country Po...

679 Views

0 replies

0 likes

  • 679 Views
  • 0 replies
  • 0 likes

Playlist search doesn't filter

Plan: PremiumCountry: Germany Device: Nexus 6POperating System: Android 8.1.0 (Oreo) My Question or IssueHey, first of all, I might be missing something here. I'm using the "search playlist" as a way to filter it because the "filter" bar is gone sinc...

Regular

Plan: Premium Country: Germany   Device: Nexus 6P Operating System: Android 8.1.0 (Oreo)   My Question or Issue Hey,   first of all, I might be missing something here. I'...

690 Views

0 replies

0 likes

  • 690 Views
  • 0 replies
  • 0 likes

Spotify purging my songs

PlanFreeCountryUSAOperatingAndroidMy Question or IssueAlmost the entire discography of 2 bands was purged from my "liked songs" list, with no way to get them back on. They still show up as liked, and when removing/re-adding the heart, a message sayin...

Newbie

Plan Free Country USA Operating Android My Question or Issue Almost the entire discography of 2 bands was purged from my "liked songs" list, with no way to get them back on. They still show up...

578 Views

0 replies

0 likes

  • 578 Views
  • 0 replies
  • 0 likes

No Changes in Recommendations

Hi , I have been using Spotify in India since launch on Samsung A7 (with Pie update). The App has stopped updating the recommended playlists and albums and keeps showing the same. Most of them I dont even listen to. Albums are static and not changing...

Regular

Hi , I have been using Spotify in India since launch on Samsung A7 (with Pie update). The App has stopped updating the recommended playlists and albums and keeps showing the same. Most of them I dont...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

I don't have equalizer

PlanPremiumCountryItalyDeviceHuawei Mate10 liteOperating SystemAndroid My Question or IssueMy Spotify App (v. 8.5.2.759) does not have the equalizer where it is supposed to be (see attachment). Why? How can I get it?

Casual Listener

Plan Premium Country Italy Device Huawei Mate10 lite Operating System Android   My Question or Issue My Spotify App (v. 8.5.2.759) does not have the equalizer where it is supposed to b...

Bittencourt

Spotify Star

742 Views

1 replies

0 likes

  • 742 Views
  • 1 replies
  • 0 likes

[Mobile] Artist page not loading when accessing from the library

PlanPremiumCountryUSADeviceLG rebel 4Operating SystemAndroid Oreo My Question or IssueThis seems to be an issue you claim to have fixed but clearly have not. When i go into the artists page in my library and try to select an artist, specifically Agai...

Casual Listener

Plan Premium Country USA Device LG rebel 4 Operating System Android Oreo   My Question or Issue This seems to be an issue you claim to have fixed but clearly have not.  &nbs...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Not allowed to view Release Notes?

I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it says access denied for each of the links.You do not ...

Newbie

I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it s...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

No Dislike Button on Daily Mix

PlanPremiumCountryUSADeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueI no longer have a dislike button when listening to the daily mix playlists. It's not in any hidden menus I can find either. Anyone else experiencing this?

Newbie

Plan Premium Country USA Device Google Pixel 2 Operating System Android 9   My Question or Issue I no longer have a dislike button when listening to the daily mix playlists. It's not i...

540 Views

0 replies

4 likes

  • 540 Views
  • 0 replies
  • 4 likes