Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
390753 Views
545 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUKDeviceSamsung Galaxy s7Operating SystemAndroid My Question or IssueRedownloaded app, and anytime I try and download something, notification stating "you discovered a premium feature!" Appears, despite having premium. I have attemp...
Plan Premium Country UK Device Samsung Galaxy s7 Operating System Android My Question or Issue Redownloaded app, and anytime I try and download something, notification stating ...
Community Legend
441 Views
1 replies
0 likes
PlanPremiumCountryMexicoDevice Operating SystemAndroid 6.0 My Question or IssueTengo spotify premium con suscripcion familiar, hace poco desintalé el app y la volví a instalar pero no me da todas las funciones premium, no me deja descargar musica, me...
Plan Premium Country Mexico Device Operating System Android 6.0 My Question or Issue Tengo spotify premium con suscripcion familiar, hace poco desintalé el app y la volví a in...
Spotify Star
1962 Views
3 replies
0 likes
PlanremiumCountryUs Operating SystemAndroid Oreo My Question or IssueWhen I click on a podcast from my home page it starts me way down the list of episodes. I've tried marking older episodes as played and that didn't help. See images for a better vis...
Plan remium Country Us Operating System Android Oreo My Question or Issue When I click on a podcast from my home page it starts me way down the list of episodes. I...
Newbie
403 Views
1 replies
1 likes
PlanPremiumCountryMExicoDeviceSamsung Operating SystemAndroid My Question or IssueI nedd help, I have a premium account, but when I download my playlist and turn to offline mode, can´t play song´s . The green arrow is right, but not play a song, just...
Plan Premium Country MExico Device Samsung Operating System Android My Question or Issue I nedd help, I have a premium account, but when I download my playlist and turn t...
393 Views
0 replies
1 likes
Plan ?Premium FinlandSamsung Galaxy S9+Operating SystemAndroid something My Question or IssueI have recently noticed that one of my six daily mixes doesn't work. When I go and try to listen to one of them, number one to be exact, it just says "unfort...
Plan ? Premium Finland Samsung Galaxy S9+ Operating System Android something My Question or Issue I have recently noticed that one of my six daily mixes doesn't work. When I go a...
Spotify Star
636 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S8+, PlayStation 4Operating SystemOreo My Question or IssueThe drag & drop bars to edit the queue order do not appear when using Android Connect to play on my PS4. The bars appear as normal when playing throug...
Plan Premium Country US Device Samsung Galaxy S8+, PlayStation 4 Operating System Oreo My Question or Issue The drag & drop bars to edit the queue order do not appear when using ...
1044 Views
0 replies
0 likes
My Android app is essentially useless. When ever I have reception (wifi or data), the app automatically pauses playback EVERYTIME my phone is unlocked. Also, it will randomly stop responding on my lock screen so I am unable to pause, skip, etc. unles...
My Android app is essentially useless. When ever I have reception (wifi or data), the app automatically pauses playback EVERYTIME my phone is unlocked. Also, it will randomly stop responding on my lo...
Regular
3445 Views
9 replies
0 likes
PlanPremiumCountryUSDeviceSamsung s10+Operating SystemWindows 10 1809 My Question or IssueWhen i am listening to spotify on my pc the app will launch on my android. The sound only plays through PC but this is super annoying as it drains the battery a...
Plan Premium Country US Device Samsung s10+ Operating System Windows 10 1809 My Question or Issue When i am listening to spotify on my pc the app will launch on my android. The ...
Casual Listener
542 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy J3Operating SystemAndroid 7.1.1 My Question or IssueThe songs "Alexander Hamilton" and "My Shot" from the Hamilton soundtrack are supposed to have Fact Tracks, but they don't display properly when the tracks ...
Plan Premium Country USA Device Samsung Galaxy J3 Operating System Android 7.1.1 My Question or Issue The songs "Alexander Hamilton" and "My Shot" from the Hamilton soundtrack a...
889 Views
0 replies
0 likes
PlanPremiumCountryUSADevicePixel 3Operating SystemAndroid Pie My Question or IssueMy library recently changed... I have no more Songs list; my Artists list has only one artist; and my albums list has four albums. I've tried nuking data, uninstalling/...
Plan Premium Country USA Device Pixel 3 Operating System Android Pie My Question or Issue My library recently changed... I have no more Songs list; my Artists list has ...
Newbie
685 Views
1 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device E4 Operating System My Question or IssueI am running Spotify on my Android phone and Everything thing...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device E4 Operating System &nbs...
544 Views
0 replies
0 likes
When I'm listening to a song,the song after 3-4 seconds it stopps.Fix it asap!Thanks
When I'm listening to a song,the song after 3-4 seconds it stopps.Fix it asap!Thanks
Community Legend
515 Views
1 replies
0 likes
I find the Spotify interface to be a tremendous pain! And it OFTEN does not respond like I expect. For something that costs $120/yr for millions of users, why isn't there a guideline document? Anyway, does anyone have an explanation for why I sometim...
I find the Spotify interface to be a tremendous pain! And it OFTEN does not respond like I expect. For something that costs $120/yr for millions of users, why isn't there a guideline docu...
Casual Listener
1200 Views
2 replies
3 likes
i have a premium account and use spotify from android. With the recent update, if I give a Like, the song is also automatically saved. First, these 2 features were separate. is there a solution for this? thank you
i have a premium account and use spotify from android. With the recent update, if I give a Like, the song is also automatically saved. First, these 2 features were separate. is there a solution for t...
430 Views
0 replies
0 likes
PlanFreeCountryAustralia DeviceOppo R11 Operating SystemAndroid My Question or IssueI don't have spotify when i try to search it in my galaxy watch app store?
Plan Free Country Australia Device Oppo R11 Operating System Android My Question or Issue I don't have spotify when i try to search it in my galaxy watch app store?
Community Legend
560 Views
1 replies
0 likes
When are you going to fix the spotify android app two old year bug that if doesn't allow to log in because the app is set to offline? The "solution" of reinstall and download again all your offline music is not a solution. Is an invitation to close t...
When are you going to fix the spotify android app two old year bug that if doesn't allow to log in because the app is set to offline? The "solution" of reinstall and download again all your ...
455 Views
0 replies
0 likes
PlanFree/PremiumCountryPortugalDeviceUlefone Armor 5Operating SystemAndroid Oreo 8.1 My Question or IssueWhen i download a playlist from another user i don't have to like all the musics, so i want to remove one or another song, i do not want to delet...
Plan Free/Premium Country Portugal Device Ulefone Armor 5 Operating System Android Oreo 8.1 My Question or Issue When i download a playlist from another user i don't have to lik...
546 Views
0 replies
0 likes
PlanPremiumCountryLatviaDeviceLG V30Operating SystemAndroid Oreo My Question or IssueI have downloaded the Spotify app on my brand new LG V30 (already had premium subscription because I have been using it previously on my Nexus 6) and experienced hug...
Plan Premium Country Latvia Device LG V30 Operating System Android Oreo My Question or Issue I have downloaded the Spotify app on my brand new LG V30 (already had premium subscr...
483 Views
0 replies
0 likes
PlanFamily PremiumCountry New Zealand DeviceSamsung Galaxy S6Operating SystemAndroid Nougat My Question or IssueSo when I go into "artists" to see/listen to a specific artist's discography that I've saved, it normally presents no issue. I can see and...
Plan Family Premium Country New Zealand Device Samsung Galaxy S6 Operating System Android Nougat My Question or Issue So when I go into "artists" to see/listen to a speci...
Newbie
4529 Views
4 replies
1 likes
PlanPremiumCountryPortugalDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueI don't know why, but since the last update, when I'm playing music in the background (most part of the time) the music stops and starts again randomly. It...
Plan Premium Country Portugal Device Samsung Galaxy S8 Operating System Android 9 My Question or Issue I don't know why, but since the last update, when I'm playing music in the...
Community Legend
1373 Views
1 replies
5 likes
