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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35980 Views
  • 64 replies
  • 25 likes
  • 35980 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!! Downloading a Playlist to an Android Phone Question

PremiumUnited StatesSamsung Galaxy J3 Luna ProAndroid 6.0.1 Hello,I have installed the Spotify App on my phone and understand how to compile a playlist.That done,can I then dowload a playlist(or playlists) to my phone? That is,can I put those data on...

  • Regular
  •     Premium United States Samsung Galaxy J3 Luna Pro Android 6.0.1   Hello, I have installed the Spotify App on my phone and understand how to compile a playlist. That done,ca...
  • wbee
  • Regular
  • 786 Views
  • 2 replies
  • 0 likes
  • 786 Views
  • 2 replies
  • 0 likes

Galaxy watch no settings

PlanPremiumCountry SwedenDeviceSamsung Galaxy watchOperating SystemTeizen 4.0 My Question or Issue when I open settings I only get to chose playback mod so I can't choose a Bluetooth device

  • Newbie
  • Plan Premium Country  Sweden Device Samsung Galaxy watch Operating System Teizen 4.0   My Question or Issue  when I open settings I only get to chose playback mod s...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Lineage OS 16 - app not starting

PlanPremiumDeviceSamsung Galaxy S4 mini (i9195I)Operating SystemAndroid 9, Lineage OS 16 distribution My Question or Issue Hello, I have a fresh install of Lineage OS. After installing Spotify, the app crashes on start, just showing the initial logo....

  • Newbie
  • Plan Premium Device Samsung Galaxy S4 mini (i9195I) Operating System Android 9, Lineage OS 16 distribution   My Question or Issue  Hello, I have a fresh install of Lineage OS. After...
  • 1571 Views
  • 0 replies
  • 0 likes
  • Android 9
    crashing
    lineageos
  • 1571 Views
  • 0 replies
  • 0 likes

Loading is stuck, have to reboot after every listen (Possible Garmin connect conflict?)

PlanPremiumCountryItaly DeviceSamsung Galaxy J5sOperating SystemAndroid 6.1 My Question or IssueLoading is stuck after every listen, the only choice I have is to restart the app every time I want to change song-playlist.Never happened before, I've al...

  • Newbie
  • Plan Premium Country Italy  Device Samsung Galaxy J5s Operating System Android 6.1   My Question or Issue Loading is stuck after every listen, the only choice I have is to restart...
  • Loxer
  • Community Legend
  • 550 Views
  • 1 replies
  • 0 likes
  • Cache
    loading
    reboot
    Search
    stuck
  • 550 Views
  • 1 replies
  • 0 likes

Spotify pausing music randomly itself

Plan: PremiumCountry: ThailandDeviceXperia Z5 CompactOperating SystemAndroid N 7.1.1 When I play music and leave for 20-30 sec. the music will pause. But I didn't open any other music and video app.

  • Casual Listener
  • Plan: Premium Country: Thailand Device Xperia Z5 Compact Operating System Android N 7.1.1   When I play music and leave for 20-30 sec. the music will pause. But I didn't open any oth...
  • iDirector
  • Regular
  • 723 Views
  • 2 replies
  • 0 likes
  • 723 Views
  • 2 replies
  • 0 likes

Can not open library/albums

Hi,I've been using spotify for a long time without any bugs at all.Sadly lately I'm not able anymore to open the "albums" section in my library. It just shows that it is loading but nothing happens even after 10 minutes.What I already tried:- made su...

  • Casual Listener
  • Hi, I've been using spotify for a long time without any bugs at all. Sadly lately I'm not able anymore to open the "albums" section in my library. It just shows that it is loading but nothing happe...
  • Loxer
  • Community Legend
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

remove my favorite albums and songs

PlanPremiumCountry GermanyDeviceOneplus5Operating SystemAndroid P My Question or Issue Can't remove the songs from my favorite albums and songs, that's annoying.

photo_2019-02-24_11-38-41.jpg
  • Newbie
  • Plan Premium Country  Germany Device Oneplus5 Operating System Android P   My Question or Issue  Can't remove the songs from my favorite albums and songs, that's annoying. &...
  • 900 Views
  • 0 replies
  • 5 likes
  • 900 Views
  • 0 replies
  • 5 likes

Solved!! Cannot Create or save radio stations?

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 2 XLOperating SystemAndroid 9 I believeMy Issue The option to save radio stations from songs, playlists and artists doesn't show up for me and there is no option to create one under the stations tab i...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 2 XL Operating System Android 9 I believe My Issue  The option to save radio stations from songs, playlists and artists doesn't sh...
  • Mantisentil
  • Community Legend
  • 3916 Views
  • 1 replies
  • 1 likes
  • 3916 Views
  • 1 replies
  • 1 likes

Solved!! Album list not shown / load on Android

since two weeks it isn't possible to load the album list on my android devices. Artist, playlist and so one, works. On my windows Laptop no problems, album list are load.I uninstall Spotify and install again but it doesn't help. PlanPremiumCountry De...

  • Casual Listener
  • since two weeks it isn't possible to load the album list on my android devices. Artist, playlist and so one, works. On my windows Laptop no problems, album list are load. I uninstall Spotify and ins...
  • Mantisentil
  • Community Legend
  • 954 Views
  • 3 replies
  • 0 likes
  • 954 Views
  • 3 replies
  • 0 likes

Auto play on playlist end does not work

Hello,It seems the auto play on playlist end no longer works on the Android app. I've tried reinstalling the app but it did not solve anything. Several of my playlists behave the same, with this feature not working despite it is being selected in Set...

  • Casual Listener
  • Hello, It seems the auto play on playlist end no longer works on the Android app. I've tried reinstalling the app but it did not solve anything. Several of my playlists behave the same, with this fe...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Albums cannot be loaded under my library

PlanPremiumCountryHong KongDeviceOnkyoGRANBEAT DP-CMX1Operating SystemAndroid 6.0.1My Question or IssueEverything works under my library except when I try to tap "Albums" section, none of the saved albums can be display, instead it give me the "Green...

  • Newbie
  • Plan Premium Country Hong Kong Device OnkyoGRANBEAT DP-CMX1 Operating System Android 6.0.1 My Question or Issue Everything works under my library except when I try to tap "Albums" secti...
  • Mantisentil
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Downloaded songs getting deleted after turning on phone

PlanPremiumCountryChileDeviceSamsung Galaxy S9+Operating SystemAndroid PieMy Question or IssueHey guys need some help here. This issue is new for me and it has become really annoying cause it deletes every single song I've downloaded in my library. I...

  • Newbie
  • Plan Premium Country Chile Device Samsung Galaxy S9+ Operating System Android Pie My Question or Issue Hey guys need some help here. This issue is new for me and it has become really annoyin...
  • 311 Views
  • 0 replies
  • 1 likes
  • 311 Views
  • 0 replies
  • 1 likes

Spotify Crashing

PlanPremiumCountry PortugalDeviceXIAOMI MI5 Operating SystemAndroid 9.0 My Question or Issue Hello guys, My problem started out of nowhere, i dont really know if it was an update or something, but everytime i click on the 3 dots on any playlist or ev...

  • Casual Listener
  • Plan Premium Country  Portugal Device XIAOMI MI5  Operating System Android 9.0   My Question or Issue  Hello guys,   My problem started out of nowhere, i dont rea...
  • xhm11x
  • Casual Listener
  • 852 Views
  • 2 replies
  • 0 likes
  • 852 Views
  • 2 replies
  • 0 likes

Notification Bar Disappears

PlanPremiumCountry United StatesDeviceLg Stylo 4Operating SystemAndroid 8.1 My Question or Issue So as soon as I pause a song outside of the app, whether in my notification bar or my lock screen, the Spotify player disappears. This is very annoying. ...

  • Newbie
  •   Plan Premium Country  United States Device Lg Stylo 4 Operating System Android 8.1   My Question or Issue  So as soon as I pause a song outside of the app, whether in...
  • 554 Views
  • 0 replies
  • 0 likes
  • Notification bar player
    Notification panel
  • 554 Views
  • 0 replies
  • 0 likes

Upgraded to Android 9 and Spotify 8.4.94.817 and now song titles don't show up in car

Plan: PremiumCountry: USDevice: Samsung Galaxy 9Operating System: Android 9 My Question or Issue: I received an upgrade to my Samsung Galaxy 9 and all metadata (song title, etc) is no longer visible when connected to my car (2012 Audi A6). I then upg...

  • Newbie
  • Plan: Premium Country: US Device: Samsung Galaxy 9 Operating System: Android 9  My Question or Issue:   I received an upgrade to my Samsung Galaxy 9 and all metadata (song title,...
  • 642 Views
  • 0 replies
  • 1 likes
  • 642 Views
  • 0 replies
  • 1 likes

Superuser Contribution playlist crossfades with option unset, and skips to wrong time code in songs

I'm listening to the Spotify Playlist "Tiki Torch" (spotify:user:spotify:playlist:37i9dQZF1DWSlskcBvOTt0) on my Android client, with my Windows 10 client open to control it. I have crossfade turned off, and gapless playback turned on. However, it see...

  • Music Fan
  • I'm listening to the Spotify Playlist "Tiki Torch" (spotify:user:spotify:playlist:37i9dQZF1DWSlskcBvOTt0) on my Android client, with my Windows 10 client open to control it.  I have crossfade tu...
  • Peter
  • Spotify Legend
  • 737 Views
  • 1 replies
  • 0 likes
  • Crossfade
    Crossfade on spotify’s playlists
    gapless playback
    playback
  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset "Played" History

PlanPremium CountryUSA DeviceSamsung Galaxy Grand Prime Operating SystemAndroid My Question or IssueSometimes I listen to podcasts until I fall asleep and would like to reset some files listed as "Played" even though I may not have technically been l...

  • Newbie
  • Plan Premium   Country USA   Device Samsung Galaxy Grand Prime   Operating System Android   My Question or Issue Sometimes I listen to podcasts until I fall asleep an...
  • Peter
  • Spotify Legend
  • 5651 Views
  • 1 replies
  • 2 likes
  • 5651 Views
  • 1 replies
  • 2 likes

android wear - pairing with app issues

PlanPremiumCountryIsrael DeviceSamsung galaxy s8(anroid 8 and android wear OS 2.2)Operating SystemAndroid 8 android wear os 2.2 My Question or Issue I have been trying to pair my account with my mobovi ticwatch pro.When i run to the spotify app, it a...

  • Visitor
  • Plan Premium Country Israel  Device Samsung galaxy s8(anroid 8  and android wear OS 2.2) Operating System Android 8 android wear os 2.2   My Question or Issue  I have be...
  • user-removed
  • Not applicable
  • 2006 Views
  • 3 replies
  • 2 likes
  • Wear OS
  • 2006 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Sort by Artist on Mobile (Android)

PlanPremium DeviceOnePlus 3TOperating SystemAndroid My Question or IssueThis issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, seven years have passed, and you still can't organize playlists or your library...

  • Regular
  • Plan Premium   Device OnePlus 3T Operating System Android   My Question or Issue This issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, ...
  • Peter
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to play album

PlanFreeCountry DeviceMoto G6Operating SystemAndroid My Question or Issue Why is it that whenever I select an album on mobile, it will play 2-3 songs from that album before playing "Suggested Songs?" Usually, it stops playing the artist altogether an...

  • Newbie
  • Plan Free Country   Device Moto G6 Operating System Android   My Question or Issue   Why is it that whenever I select an album on mobile, it will play 2-3 songs fr...
  • Katerina
  • Spotify Legend
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes