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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41892 Views
  • 65 replies
  • 25 likes
  • 41892 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877694 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877694 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Multiple albums from several artists not available

PlanPremiumCountry SwedenDeviceOnePlus 5Operating SystemAndroid oreo My Question or Issue I listen to a lot of country music and today I noticed that several full albums (that I listened to a few days ago) are not available anymore. All Darius Rucker...

  • Casual Listener
  • Plan Premium Country  Sweden Device OnePlus 5 Operating System Android oreo   My Question or Issue  I listen to a lot of country music and today I noticed that several full a...
  • Mantisentil
  • Community Legend
  • 819 Views
  • 2 replies
  • 1 likes
  • 819 Views
  • 2 replies
  • 1 likes

Solved!! Spotify playlists/folders order isn't synced between Windows/Android.

Hello all!Today has ocurred something weird. I opened Spotify on my Android device and I saw that the order of the folders has changed. I thought that I accidentally changed the folders order in the Windows app, but I didn't. When I re-order the fold...

  • Casual Listener
  • Hello all! Today has ocurred something weird. I opened Spotify on my Android device and I saw that the order of the folders has changed. I thought that I accidentally changed the folders order in ...
  • user-removed
  • Not applicable
  • 2083 Views
  • 3 replies
  • 0 likes
  • 2083 Views
  • 3 replies
  • 0 likes

All my downloads constantly redownloading after a day or few hours.

All my songs on offline are continuously deleted, without me doing anything on my phone. After every few hours or a day or so, it redownloads all my songs. I just got a Spotify premium subscription and this is becoming really irritating as a user who...

  • Newbie
  • All my songs on offline are continuously deleted, without me doing anything on my phone. After every few hours or a day or so, it redownloads all my songs.  I just got a Spotify premium subscri...
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

Thumbs up/down went away with update.

Why was the thumbs up/down icon removed from radio? Is there a way to still personalize my radio channels?PlanPremiumCountry Device Samsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Why was the thumbs up/down icon removed from radio?  Is there a way to still personalize my radio channels? Plan Premium Country   Device  Samsung Galaxy 8 Operating System (iO...
  • Bgross388
  • Regular
  • 633 Views
  • 11 replies
  • 0 likes
  • 633 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can't play a song

PlanPremiumCountry ukDeviceSamsung Galaxy 9, PCOperating SystemAndroid Oreo, Windows 10 neither my pc or my phone can seem to be able to play the death grips song, beyond alive. This only started in the last hour or so. I have tried restarting spotif...

  • Newbie
  • Plan Premium Country  uk Device Samsung Galaxy 9, PC Operating System Android Oreo, Windows 10    neither my pc or my phone can seem to be able to play the death grips so...
  • Jemi
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Grey out, can't play

Can't play the music, i thought because of my plan. Then i change to premium and it turns out the same. I'm a newbee on spotify.PlanPremiumCountry IndonesiaDeviceVivo v5Operating SystemAndroid 6.0 My Question or Issue

  • Casual Listener
  • Can't play the music,  i thought because of my plan. Then i change to premium and it turns out the same.  I'm a newbee on spotify. Plan Premium Country  Indonesia Device Vivo v5 ...
  • Jemi
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No puedo ver mis álbumes en la app

Plan PremiumCountry EspañaDeviceXiaomi Mi A2 My Question or Issue No puedo ver mis álbumes, cuando entró se queda siempre pensando

  • Newbie
  • Plan Premium Country  España Device Xiaomi Mi A2   My Question or Issue  No puedo ver mis álbumes, cuando entró se queda siempre pensando  
  • Jemi
  • Spotify Legend
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

Full library view

PlanPremiumCountry U.S.ADeviceSamsung Galaxy 9 (SM-G960u1) Operating SystemAndroid 9.0My Question or IssueI know there are different views of the library for premium and free users. I have a premium account however my library still only displays play...

  • Casual Listener
  • Plan Premium Country  U.S.A Device Samsung Galaxy 9 (SM-G960u1)   Operating System Android 9.0 My Question or Issue I know there are different views of the library for premium and...
  • Cloudlion
  • Casual Listener
  • 653 Views
  • 4 replies
  • 0 likes
  • 653 Views
  • 4 replies
  • 0 likes

MIUI 10 no Spotify Playback Control Buttons

PlanPremiumCountry GermanyDeviceLeEco Le Pro 3 Elite (x722)Operating SystemAndroid 7.2 MIUI 10 17.02.19 Beta My Question or Issue As you can see in the screenshots I don't have the playback buttons which is very annyoing. Maybe someone had the same p...

  • Regular
  • Plan Premium Country  Germany Device LeEco Le Pro 3 Elite (x722) Operating System Android 7.2 MIUI 10 17.02.19 Beta   My Question or Issue  As you can see in the screenshots ...
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

Spotify Connect stopped working on AV receiver

PlanPremiumCountry USADeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or Issue My AV receiver stopped showing up as an available device (Denon AVR-X6400) after the most recent Spotify update. It's not listed on my wife's Galaxy S9 eit...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue   My AV receiver stopped showing up as an available device (Denon AVR...
  • 938 Views
  • 0 replies
  • 1 likes
  • Android 9
    Denon AVR
  • 938 Views
  • 0 replies
  • 1 likes

every day Spotify uninstalls all my songs

this is really annoying, haven't found a solution yet. any help would be appreciated

  • Casual Listener
  • this is really annoying, haven't found a solution yet. any help would be appreciated
  • payals73
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Is there a WIP Chromebook app?

Now, I'm aware of the several posts here asking about this, and I just want to know, is there anything in the works for a PLAY STORE version of Spotify redesigned for Chromebooks? Using the web player isn't the best in my experience since I like my p...

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  • Regular
  • Now, I'm aware of the several posts here asking about this, and I just want to know, is there anything in the works for a PLAY STORE version of Spotify redesigned for Chromebooks? Using the web playe...
  • 489 Views
  • 0 replies
  • 2 likes
  • chromebook
  • 489 Views
  • 0 replies
  • 2 likes

Artist songs

Some Artist are not available in India why like Charlie Puth Linkin park etc

  • Casual Listener
  • Some Artist are not available in India why like Charlie Puth Linkin park etc   
  • Darshanbs
  • Casual Listener
  • 574 Views
  • 2 replies
  • 0 likes
  • warner music
  • 574 Views
  • 2 replies
  • 0 likes

Solved!! Linkin Park and Green Day songs not available

Plan FreeCountry IndiaDevice Sony Xperia T2 UltraOperating System Android Lollipop 5.1 My Question or Issue I'm not able listen to Linkin Park and Green Day's songs as it shows that the song is not available. So i want to ask if this for everyone or ...

  • Newbie
  • Plan Free Country India Device Sony Xperia T2 Ultra Operating System Android Lollipop 5.1  My Question or Issue I'm not able listen to Linkin Park and Green Day's songs as it shows that the ...
  • Mantisentil
  • Community Legend
  • 11387 Views
  • 1 replies
  • 6 likes
  • Green Day
    linkin park
  • 11387 Views
  • 1 replies
  • 6 likes

Music switches song mid way through without permission

Premium for studentsUSAGalaxy Note 9My Question or Issue When I am listening to music on my phone or PC, spotify randomly switches to another playlist that I've never searched for.I have logged out of all sessions and removed the playlist but it keep...

  • Newbie
  • Premium for students USA Galaxy Note 9 My Question or Issue  When I am listening to music on my phone or PC, spotify randomly switches to another playlist that I've never searched for. I ha...
  • Noah
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Latest UI

PlanPremiumCountry India DeviceOne plus 6Operating SystemAndroid pie My Question or Issue I'm not able to acces the latest UIEarlier before i was able to acces it but suddenly it just shifted to the old UI.

  • Casual Listener
  • Plan Premium Country  India   Device One plus 6 Operating System Android pie   My Question or Issue  I'm not able to acces the latest UI Earlier before i was able to a...
  • Dhruv014
  • Casual Listener
  • 743 Views
  • 2 replies
  • 0 likes
  • UI
  • 743 Views
  • 2 replies
  • 0 likes

Spotify doesn't work with

PremiumItaly Redmi 5 PlusAndroid 9 Pie My Question or IssueHi.I've a problem with the android app of Spotify.Usually when i'm using mobile connection, it seems that i'm offline and i have to close and re-open the app to work. My provider is "Ho Mobil...

  • Newbie
  •   Premium Italy     Redmi 5 Plus Android 9 Pie   My Question or Issue Hi. I've a problem with the android app of Spotify. Usually when i'm using mobile connection, it...
  • isaumyam
  • Composer
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Still unable to post to Instagram Stories

PlanPremiumCountryUnited States DeviceLG G6Operating SystemAndroid version 8.8.0 My Question or Issue I have the most up to date version of Spotify, Instagram, and the Android operating system, but I'm still unable to share music to Instagram Stories...

  • Casual Listener
  • Plan Premium Country United States  Device LG G6 Operating System Android version 8.8.0   My Question or Issue  I have the most up to date version of Spotify, Instagram, and ...
  • Clément_L
  • Music Fan
  • 2012 Views
  • 5 replies
  • 0 likes
  • Functionality
    Instagram Stories
  • 2012 Views
  • 5 replies
  • 0 likes

Sort folders separately from playlists?

Why can't I sort my playlists on Android sorted logically, aka Alphabetically, but with folders on top, also alphabetically? You know, like you used to, and even Windows 95 could?

  • Gig Goer
  • Why can't I sort my playlists on Android sorted logically, aka Alphabetically, but with folders on top, also alphabetically?   You know, like you used to, and even Windows 95 could?
  • Clément_L
  • Music Fan
  • 497 Views
  • 1 replies
  • 1 likes
  • 497 Views
  • 1 replies
  • 1 likes

Shuffle all songs from library

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Since the last update I can't see all songs from my library by titles anymore to do Shuffle all, so how can we shuffle all songs from our Library now? I trie...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue  Since the last update I can't see all songs from my library by titles a...
  • Clément_L
  • Music Fan
  • 773 Views
  • 1 replies
  • 0 likes
  • 773 Views
  • 1 replies
  • 0 likes