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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373236 Views

540 replies

34 likes

Account
Free
  • 373236 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

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  • 7 likes

Spotify Green Wheel Loading

PlanPremiumCountryUnited statesDeviceNote 9Operating SystemAndroid pie My Question or IssueWhen I go to click on a artist in my library and then turn my screen off or go to home and go back to spotify I get an infinite green circle. If I go backwards...

Casual Listener

  Plan Premium Country United states Device Note 9 Operating System Android pie   My Question or Issue When I go to click on a artist in my library and then turn my screen off or...

Robbier6

Casual Listener

906 Views

1 replies

0 likes

  • 906 Views
  • 1 replies
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Galaxy Watch S2 can't find spotify in galaxy store

I have a Galaxy Watch S2 and it can't find Spotify in the Galaxy app store. How do I fix it?

Newbie

I have a Galaxy Watch S2 and it can't find Spotify in the Galaxy app store. How do I fix it?

681 Views

0 replies

1 likes

  • 681 Views
  • 0 replies
  • 1 likes

Spotify Now Playing/Full Screen only shows song title and not the artist. Plus, weird album art zoom

PlanPremiumCountryUSADevicePixel 2 XLOperating SystemAndroid 9 PieCar2019 Honda Accord Hybrid EXMy Question or IssueI am wondering if anyone else has this issue? The Now Playing screen has strangely cropped and zoomed portion of the album art and it ...

Newbie

Plan Premium Country USA Device Pixel 2 XL Operating System Android 9 Pie Car 2019 Honda Accord Hybrid EX My Question or Issue I am wondering if anyone else has this issue? The Now Playing...

1566 Views

0 replies

0 likes

Accord
album art
Android
android auto
fullscreen
Honda
Now playing
Spotify
Zoom
  • 1566 Views
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Coloured Notifications

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemEMUI 9 My Question or IssueRecently, I've noticed that my Spotify notifications aren't coloured based on the song's cover art, which is a feature I'm quite fond of. In the two screen...

Casual Listener

Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System EMUI 9   My Question or Issue Recently, I've noticed that my Spotify notifications aren't coloured based on t...

627 Views

0 replies

0 likes

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Spotify will randomly START playing a song if it's running on the background

PlanPremiumCountryBrasil DeviceSamsung j7 prime Operating SystemAndroid 7.0 My Question or IssueSpotify decided that if its on the background it will randomly START playing whatever song it was playing before. I can be typing some form into chrome an...

Casual Listener

  Plan Premium Country Brasil  Device Samsung j7 prime  Operating System Android 7.0   My Question or Issue Spotify decided that if its on the background it will random...

361 Views

0 replies

0 likes

  • 361 Views
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Saved songs don't appear under Artist

Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen or so times they'll show up but on artists that I ...

Newbie

Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
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Selecting a device before hitting play

When using the mobile app, do you always have to hit "play" before selecting a device? (Cast device specifically). There seems to be an overlay that pops up when something is playing and that is where you can select a device to play music to. But I c...

Casual Listener

When using the mobile app, do you always have to hit "play" before selecting a device? (Cast device specifically).   There seems to be an overlay that pops up when something is playing and tha...

350 Views

0 replies

2 likes

  • 350 Views
  • 0 replies
  • 2 likes

how to report a type error?

PlanPremiumCountry Australia Device Android My Question or IssueWish to report a type error in Yusaf/Cat Steven's Matthew and Son album. The song "Baby get your head **bleep** on" says 'sereo version' instead of sterio version.

Regular

Plan Premium Country Australia    Device Android   My Question or Issue Wish to report a type error in Yusaf/Cat Steven's Matthew and Son album. The song "Baby get your hea...

435 Views

0 replies

0 likes

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No connection on 4G/LTE but after restart i do

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0 My Question or IssueMy issue is that for some reason after a period not using my Spotify app and then opening it, it will say i have no internet connection on my 4...

Casual Listener

Plan Premium Country The Netherlands Device Samsung Galaxy S9+ Operating System Android 8.0.0   My Question or Issue My issue is that for some reason after a period not using my Spotif...

Chuckie1992

Casual Listener

476 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Peek at song error

When I'm listening to music I will get an error which makes the album go white and says I have to have premium to peek at the next song, while I have premium. I also can't tap on the text or properly see it. PlanPremiumCountryNetherlandsDeviceWiko U ...

Regular

When I'm listening to music I will get an error which makes the album go white and says I have to have premium to peek at the next song, while I have premium. I also can't tap on the text or properly...

Nico

Community Legend

1078 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution randomly switching to a different playlist

PlanPremium StudentCountryUSADevicePC Destktop and Laptop and iPhone--all my devicesOperating SystemWindows 10, iPhone My Question or IssueSpotify keeps switching to a different (the same every time) playlist after every song of the current playlist ...

Casual Listener

Plan Premium Student Country USA Device PC Destktop and Laptop and iPhone--all my devices Operating System Windows 10, iPhone   My Question or Issue Spotify keeps switching to a differ...

Guido

Spotify Legend

13804 Views

1 replies

2 likes

  • 13804 Views
  • 1 replies
  • 2 likes

Superuser Contribution Android Lockscreen full screen artwork and controls

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid 9 Pie My Question or IssueWhilst using the facial recognition and 'Smart lock screen notifications' feature, Spotify music controls on the lock screen are unusable without fi...

Casual Listener

Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android 9 Pie   My Question or Issue Whilst using the facial recognition and 'Smart lock screen notifications...

Guido

Spotify Legend

4908 Views

3 replies

0 likes

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  • 3 replies
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Superuser Contribution My Android phone won't connect to my pc via private wifi.

Hi, Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (and my other PC) through my home wifi. The only device that I ...

Newbie

Hi,   Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (an...

Guido

Spotify Legend

533 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Save an album, individual songs won't save any more

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was changed in a recent update, I find that when I save albums, the individua...

Newbie

Plan Premium Country Canada Device Samsung Galaxy S7   Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was cha...

roem

Casual Listener

1202 Views

1 replies

3 likes

  • 1202 Views
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Superuser Contribution Bring back My Library Artists!

It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist anytime they're listening to music or creating playl...

Regular

It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist a...

roem

Casual Listener

1534 Views

2 replies

5 likes

artists
Artists list
Artists View
Update
  • 1534 Views
  • 2 replies
  • 5 likes

Superuser Contribution New look of Spotify When you are open song

PlanPremiumCountryBulgariaDeviceHuawei p20 proOperating SystemAndroid The new look of Spotify is ugly please help to get the old one

Newbie

Plan Premium Country Bulgaria Device Huawei p20 pro Operating System Android   The new look of Spotify is ugly please help to get the old one    

Guido

Spotify Legend

607 Views

1 replies

1 likes

  • 607 Views
  • 1 replies
  • 1 likes

Superuser Contribution Certain songs show up in my playlist but the song wont play

PlanFreeCountryUSADeviceHuawei Honor 6X and Windows computerOperating SystemWindows 10 and Android version 7.0 My Question or IssueI have been using Spotify for a long time now, about a few years, and for the past year certain songs are showing in my...

Newbie

Plan Free Country USA Device Huawei Honor 6X and Windows computer Operating System Windows 10 and Android version 7.0   My Question or Issue I have been using Spotify for a long time n...

Guido

Spotify Legend

707 Views

1 replies

0 likes

  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs will repeat 2-3 times without repeat one mode enabled

For the past month (at least), a lot of songs will repeat 2-3 times even if the repeat one mode is not enabled. For some reason, it doesn't seem to happen with every artists. I always use the shuffle mode and I use the repeat mode as well (not the re...

Newbie

For the past month (at least), a lot of songs will repeat 2-3 times even if the repeat one mode is not enabled. For some reason, it doesn't seem to happen with every artists. I always use the shuffle...

Guido

Spotify Legend

863 Views

1 replies

0 likes

  • 863 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will only play a small portion of larger library

PlanPremiumCountryUSADeviceiPhone 6s Plus, iPhone SE, Samsung Galaxy S8, google home miniOperating SystemiOS 12, Android Pie, Windows 10Question or Issiue I have over 300 songs saved on spotify, I start at the top of my list of songs and about a thir...

Newbie

  Plan Premium Country USA Device iPhone 6s Plus, iPhone SE, Samsung Galaxy S8, google home mini Operating System iOS 12, Android Pie, Windows 10 Question or Issiue  I have over ...

Guido

Spotify Legend

693 Views

1 replies

0 likes

Playback issues
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Superuser Contribution No puedo descargar musica

PlanPremiumCountry DeviceLG G6Operating SystemANDROID My Question or IssueHola, soy usuario premium y ya tenia musica decargada en mi teléfono, pero de pronto ya no me dejó descargar más, me aparecia que necesitaba ser usuario Premium, y de hecho rei...

Newbie

  Plan Premium Country   Device LG G6 Operating System ANDROID   My Question or Issue Hola, soy usuario premium y ya tenia musica decargada en mi teléfono, pero de pronto ya...

Guido

Spotify Legend

791 Views

1 replies

0 likes

  • 791 Views
  • 1 replies
  • 0 likes