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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842979 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842979 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14377 Views
  • 1 replies
  • 0 likes
  • 14377 Views
  • 1 replies
  • 0 likes

Downloaded music on SD card not recognized

PlanPremiumCountry FranceDeviceLenovo Moto G4/Honor 5C/Lenovo Moto E4Operating SystemAndroid 7.0 My Question or IssueHi, I'm having troubles with using dowloaded musics on Spotify Android. I use my account on 3 devices on which I download musics on t...

  • Casual Listener
  • Plan Premium Country  France Device Lenovo Moto G4/Honor 5C/Lenovo Moto E4 Operating System Android 7.0   My Question or Issue Hi, I'm having troubles with using dowloaded musics ...
  • Jose_M
  • Spotify Star
  • 2258 Views
  • 10 replies
  • 0 likes
  • 2258 Views
  • 10 replies
  • 0 likes

Disappearing widget and music playback randomly stops.

PlanPremiumCountryNetherlands, possible world-wide DeviceOnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue)Operating SystemAndroid Oreo My Question or Issue For a couple of weeks I, and a lot of my friends have b...

  • Regular
  • Plan Premium Country Netherlands, possible world-wide   Device OnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue) Operating System Android Oreo &nb...
  • Rediwed1
  • Regular
  • 439 Views
  • 2 replies
  • 1 likes
  • 439 Views
  • 2 replies
  • 1 likes

Solved!! Random music plays when im not even using Spotify

PlanPremiumCountry UKDeviceSamsung galaxy J5 2017Operating SystemAndroid My Question or Issue Yesterday I didn't press play on spotify on on my computer but it randomly started playing edm/dubstep music. Nothing I had ever listened to before.Then las...

  • Newbie
  • Plan Premium Country  UK Device Samsung galaxy J5 2017 Operating System Android   My Question or Issue  Yesterday I didn't press play on spotify on on my computer but it ra...
  • Nico
  • Community Legend
  • 2296 Views
  • 1 replies
  • 0 likes
  • 2296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Occasional Spotify playback controls out of sync with actual playback

PlanPremiumCountry FranceDeviceLG G6Operating SystemAndroid 8.0 My Question or IssueI've only had the phone since a little more than a month, when I received it brand new, so the install is quite fresh.I noticed some bad behavior with Spotify: someti...

  • Casual Listener
  • Plan Premium Country  France Device LG G6 Operating System Android 8.0   My Question or Issue I've only had the phone since a little more than a month, when I received it brand ne...
  • fengapapit
  • Music Fan
  • 2427 Views
  • 4 replies
  • 2 likes
  • 2427 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify doesnt play new songs in playlist

PlanFreeCountryThe NetherlandsDevice Samsung Galaxy 8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I add new songs into my playlist and play them on shuffle, the new songs are not played. The only way to get it to w...

  • Newbie
  • Plan Free Country The Netherlands Device  Samsung Galaxy 8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  If I add new song...
  • Alfredo
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • Shuffle Playlist
    Songs not playing
    Spotify
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Variety of problems on S7

PlanPremiumCountry UKDeviceSamsung S7Operating System Android 8.0.0Spotify version: 8.4.66.733 armV7 My Question or Issue I've been using my S7 for a while now and have had a variety of problems...1) The classic issue of once pausing a song on the lo...

  • Casual Listener
  •   Plan Premium Country  UK Device Samsung S7 Operating System   Android 8.0.0 Spotify version: 8.4.66.733 armV7   My Question or Issue  I've been using my S7 for...
  • JulianA_Bogota
  • Roadie
  • 454 Views
  • 1 replies
  • 1 likes
  • controls
    lock button
    lock screen
    S7
    skip songs
  • 454 Views
  • 1 replies
  • 1 likes

Superuser Contribution Searching reports that there's no internet connection while playing music not in cache

When I use Spotify search on my Android 8 phone, I get the notification that there are no offline results for the search string, and that I should go online. At the same time I'm playing music. Now you may think that this music is in the cache, but I...

  • Casual Listener
  • When I use Spotify search on my Android 8 phone, I get the notification that there are no offline results for the search string, and that I should go online. At the same time I'm playing music. Now y...
  • JulianA_Bogota
  • Roadie
  • 257 Views
  • 1 replies
  • 1 likes
  • 257 Views
  • 1 replies
  • 1 likes

New update had weird side effect

Plan PremiumCountry UKDevice One+5Operating System Android 8.1.0 My Question or Issue Hi all. Lately approved a new update for my Spotify app on Android from the Playstore. Only problem is, now my profile name appears under the name of EVERY song? Fo...

  • Casual Listener
  • Plan Premium Country UK Device One+5 Operating System Android 8.1.0   My Question or Issue   Hi all. Lately approved a new update for my Spotify app on Android fr...
  • Nico
  • Community Legend
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Sync Issue between Windows Desktop App and Android App

PlanPremiumCountry CanadaDeviceLG G6Operating SystemAndroid 8.0 My Question or Issue Syncing my entire song catalog from Windows 10 PC to Android App is no longer possible. It has stopped working completely. No solution that has been posted has been ...

  • Newbie
  • Plan Premium Country  Canada Device LG G6 Operating System Android 8.0   My Question or Issue  Syncing my entire song catalog from Windows 10 PC to Android App is no longer p...
  • Loxer
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Random songs play instead of album

When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album I tried to play, although regularly get nothing be...

  • Gig Goer
  • When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album...
  • Nico
  • Community Legend
  • 9053 Views
  • 6 replies
  • 0 likes
  • 9053 Views
  • 6 replies
  • 0 likes

Plays Radio instead of Song

PlanPremiumCountry USDeviceOnePlus5Operating SystemAndroid Oreo My Question or Issue When I search for a song and select it from search it immediately starts a radio station based on that song, rather than the song itself. Is there a way to turn this...

  • Casual Listener
  • Plan Premium Country  US Device OnePlus5 Operating System Android Oreo   My Question or Issue  When I search for a song and select it from search it immediately starts a...
  • Loxer
  • Spotify Star
  • 1278 Views
  • 3 replies
  • 1 likes
  • 1278 Views
  • 3 replies
  • 1 likes

Cannot search while online

PlanPremiumCountryArgentinaDeviceSony Xperia XZ2Operating SystemAndroid Oreo My Question or IssueWhile playing music with WiFi or Data (usually connected to car or wireless speakers with Bluetooth), Spotify says I cannot search music or browse throug...

  • Newbie
  • Plan Premium Country Argentina Device Sony Xperia XZ2 Operating System Android Oreo   My Question or Issue While playing music with WiFi or Data (usually connected to car or wirel...
  • markcwitt
  • Casual Listener
  • 368 Views
  • 3 replies
  • 1 likes
  • Search offline online
  • 368 Views
  • 3 replies
  • 1 likes

The application does not recognize the SD

Good day, my Plan is PremiumCountry: ColombiaDevice: Sony Xperia XA1 Plus Operating System: Android 7 NougatMy Question is: I have followed all the instructions to transfer my playlists to the SD card that I have installed, unfortunately none has bee...

  • Casual Listener
  • Good day, my Plan is Premium Country: Colombia Device: Sony Xperia XA1 Plus  Operating System: Android 7 Nougat My Question is: I have followed all the instructions to transfer my ...
  • Bombadillo
  • Regular
  • 455 Views
  • 5 replies
  • 0 likes
  • 455 Views
  • 5 replies
  • 0 likes

Solved!! General Problem with Playlists

On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position. actually It's not good for large lists, you have to scoll and to read every title to get the right ...

  • Newbie
  •     On Android and other Systems, leaving a playlist and going back later from another, it moves you   to the top of the playlist,   not   to your old position.&n...
  • Will_T
  • Roadie
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot change top to bottom?

PremiumCountry United statesDeviceAndroidMy Question or Issue I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but now that I have switched it once and would like to change it back when I ...

  • Casual Listener
  • Premium Country  United states Device Android My Question or Issue  I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but...
  • SergioDavid
  • Roadie
  • 414 Views
  • 5 replies
  • 2 likes
  • 414 Views
  • 5 replies
  • 2 likes

Superuser Contribution Audiobooks and ads in wrong language

For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a German speaking country.Even when I try to search for...

  • Casual Listener
  • For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a Ge...
  • SergioDavid
  • Roadie
  • 450 Views
  • 3 replies
  • 1 likes
  • Ads playing wrong
    Audiobooks
    language settings
  • 450 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files

Until recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet up, all my devices are on the one network. Any advice ple...

  • Community Legend
  • Until  recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet ...
  • SergioDavid
  • Roadie
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo reproducir canciones descargadasy usar el modo offline

Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet. YA DESINSTALE LA APP, BORRE CACHÉ, ELIMINE MEDIOS OFFLINE (de hecho este es el único) y no he po...

  • Casual Listener
  • Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet.  YA DESINSTALE LA APP, BORRE CACHÉ, ELI...
  • Mummramon
  • Casual Listener
  • 1547 Views
  • 4 replies
  • 0 likes
  • 1547 Views
  • 4 replies
  • 0 likes

Trouble downloading

hiI can't seem to download the songsWhen i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings?Im actually french; here's the message in french (original)"Allez dans ...

  • Casual Listener
  • hi I can't seem to download the songs When i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings? Im actually fr...
  • Kuro2
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Repeat button missing

PlanFreeCountry USDeviceLG Stylo 2Operating SystemAndroid 7.0 My Question or Issue I recently discovered that I no longer have the shuffle and repeat buttons. Is this a premium feature now or what?

  • Casual Listener
  • Plan Free Country  US Device LG Stylo 2 Operating System Android 7.0   My Question or Issue  I recently discovered that I no longer have the shuffle and repeat buttons. Is th...
  • Temetius
  • Songwriter
  • 2908 Views
  • 5 replies
  • 0 likes
  • 2908 Views
  • 5 replies
  • 0 likes