Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55443 Views
  • 68 replies
  • 25 likes
  • 55443 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27801 Views
  • 5 replies
  • 0 likes
  • 27801 Views
  • 5 replies
  • 0 likes

I have to reboot my phone in order to listen music from my earphones.

DeviceXiaomi mi5Operating SystemAndroid Oreo My Question or IssueAfter I formatted my phone I realized that if I want to listen music on my earphones. I don't know why but normal music app doesn't do the same thing as Spotify do. Spotify has importan...

  • Visitor
  • Device Xiaomi mi5 Operating System Android Oreo   My Question or Issue After I formatted my phone I realized that if I want to listen music on my earphones. I don't know why but norma...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Impossible de lire un titre sur mon compte

PlanPremium CountryFrance Operating System Android Windows 10 My Question or Issue Je ne peut plus lire quelques titres depuis très longtemps parcontre, quand je me connecte avec un autre compte ce titre fonctionne. Help.

  • Regular
  • Plan Premium   Country France   Operating System  Android Windows 10   My Question or Issue   Je ne peut plus lire quelques titres depuis très longtemps parcontre,...
  • Hdview
  • Regular
  • 865 Views
  • 8 replies
  • 0 likes
  • 865 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution AndroidAuto - Browse menu shows "no elements"

PlanPremiumCountryGermanyDeviceSamsung GalaxyS 8Operating SystemAndroid 9 (Pie) Spotify App Version 8.4.95.785AndroidAuto App Version 4.0.590434-release My Question or IssueHi All, The Brows menu in the Spotify App is working fine until I connect my ...

  • Newbie
  • Plan Premium Country Germany Device Samsung GalaxyS 8 Operating System Android 9 (Pie)  Spotify App Version  8.4.95.785 AndroidAuto App Version  4.0.590434-release   ...
  • Katerina
  • Spotify Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution play stored music without internet connection

PlanPremiumCountryGermanyDeviceSamsung S8Operating SystemAndroid 9Spotify version 8.4.95.785My Question or IssueSince a few days it is not possible to start playback of music which is stored on the device without an internet (wifi) connection. It doe...

  • Visitor
  • Plan Premium Country Germany Device Samsung S8 Operating System Android 9 Spotify version 8.4.95.785 My Question or Issue Since a few days it is not possible to start playback of music whic...
  • Katerina
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not showing up as a Google Home App's media account

PlanPremiumCountryIndiaDeviceXiaomi Pocophone F1Operating SystemAndroid Pie My Question or IssueWhen I try to use Spotify with my Google Home(Sony LF-SF50G) it complaints that I have to link my account first, but when I go to media accounts in the Ho...

  • Visitor
  • Plan Premium Country India Device Xiaomi Pocophone F1 Operating System Android Pie   My Question or Issue When I try to use Spotify with my Google Home(Sony LF-SF50G) it complaints tha...
  • Katerina
  • Spotify Legend
  • 1460 Views
  • 1 replies
  • 0 likes
  • 1460 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Design Change

Plan PremiumCountryTurkeyDevice(Huawei Mate 20 Lite)Operating System(Android Pie) My Question or IssueYesterday there was a change of design, but now it's not, and yesterday's design was beautiful. Please yesterday's design come back.

  • Newbie
  •   Plan  Premium Country Turkey Device (Huawei Mate 20 Lite) Operating System (Android Pie)   My Question or Issue Yesterday there was a change of design, but now it's not, a...
  • Katerina
  • Spotify Legend
  • 752 Views
  • 1 replies
  • 2 likes
  • 752 Views
  • 1 replies
  • 2 likes

How do i play louder ?

I have a speaker that i hook up with AUX however, it just wasn't loud enough. I hook it up with my laptop and its loud so i know its not the speaker, i downloaded an app that allow me to make sounds louder and it works with apps like youtube, but it ...

  • Casual Listener
  • I have a speaker that i hook up with AUX however, it just wasn't loud enough. I hook it up with my laptop and its loud so i know its not the speaker, i downloaded an app that allow me to make sounds ...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Unable to view Android Update notes section

How do I get access to this? It says I don't have the rights to view it.

  • Newbie
  • How do I get access to this? It says I don't have the rights to view it.   
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Android ICS - Not playing podcasts

Hi! I'm running Spotify version 8.4.57.803 on my ICS Android (version 4.0.4) and works like a charm, however the new functionality (podcasts) don't play.. Any other songs play without any issues... Is there another Spotify version that I could use or...

  • Visitor
  • Hi!    I'm running Spotify version 8.4.57.803 on my ICS Android (version 4.0.4) and works like a charm, however the new functionality (podcasts) don't play..    Any other song...
  • 520 Views
  • 0 replies
  • 0 likes
  • 4.0.4
    Android
    hrv
    ICS
    Podcasts
    problem
    Spotify
    version
  • 520 Views
  • 0 replies
  • 0 likes

I don't have a titel list on my phone

PlanPremiumCountryBelgiumDeviceMoto G6Operating SystemAndroid My Question or IssueOn my phone, i don't have a "title" list in my library. I can only choose playlist, artists and albums. I would like ti listen all my titles of all the album i liked.

  • Visitor
  • Plan Premium Country Belgium Device Moto G6 Operating System Android   My Question or Issue On my phone, i don't have a "title" list in my library. I can only choose playlist, artists ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Stations

I cannot add anything to Stations under Your Library on ANdroid.When I listen to a song and select start song radion and then follow it simply adds it to my playlists and not stations.How do I create stations?

  • Regular
  • I cannot add anything to Stations under Your Library on ANdroid. When I listen to a song and select start song radion and then follow it simply adds it to my playlists and not stations. How do I ...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Google home casting greyed out

PlanPremiumCountry UKDevicePixel 2Operating SystemAndroid Pie My Question or Issue I am logged in to my account on two devices (obviously I don't use them both at the same time). Recently (since the last update?) One of my devices now shows all the G...

  • Casual Listener
  •   Plan Premium Country  UK Device Pixel 2 Operating System Android Pie   My Question or Issue  I am logged in to my account on two devices (obviously I don't use them b...
  • carpathianUA
  • Regular
  • 2579 Views
  • 7 replies
  • 0 likes
  • 2579 Views
  • 7 replies
  • 0 likes

Having to Reinstall on G5Plus Every Use

Plan/PremiumCountryUsaDeviceMoto G5 plusOperating SystemAndroid 8.1 My Question or IssueSearch crashes every use as well as trying to connect to Echo dot. I have to uninstall and reinstall. Then it works once and crashes again.

  • Newbie
  • Plan /Premium Country Usa Device Moto G5 plus Operating System Android 8.1   My Question or Issue Search crashes every use as well as trying to connect to Echo dot. I have to uninstall...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

New update - Offline Artist list and download songs

Hello,My smartphone has the new Spotify app update since around a week. I noticed that the library artist list doesn't match which the artist I have downloaded songs from, but artists I follow. Therefore it cannot be used offline...When offline, I ca...

  • Casual Listener
  • Hello, My smartphone has the new Spotify app update since around a week. I noticed that the library artist list doesn't match which the artist I have downloaded songs from, but artists I follow. The...
  • 508 Views
  • 0 replies
  • 11 likes
  • 508 Views
  • 0 replies
  • 11 likes

Offline saved songs list by artist

PlanPremiumCountry DeviceMoto g5Operating SystemAndroid 8.1.0 My Question or IssueI recently had an update that changed the "your library" page on the app. It looks good and all but it just does not work. My biggest problem is that I can't shuffle so...

  • Newbie
  • Plan Premium Country   Device Moto g5 Operating System Android 8.1.0   My Question or Issue I recently had an update that changed the "your library" page on the app. It looks good...
  • MokoMichel
  • Casual Listener
  • 792 Views
  • 1 replies
  • 6 likes
  • 792 Views
  • 1 replies
  • 6 likes

Unable to dowload songs

PlanPremiumDeviceASUS Zenfone 3Operating SystemAndroid 8.0 My Question or IssueAfter being unable to move my downloaded music to SD-Card, I deleted all app data, reinstalled the app and set download location to SD storage.Now whenever I try to downlo...

  • Newbie
  • Plan Premium Device ASUS Zenfone 3 Operating System Android 8.0   My Question or Issue After being unable to move my downloaded music to SD-Card, I deleted all app data, reinstalled the ...
  • 542 Views
  • 0 replies
  • 2 likes
  • 542 Views
  • 0 replies
  • 2 likes

Wifi Connection Lost Enable Streaming on celluar

PlanPremiumCountryUSDeviceGalaxy Watch (LTE, Verizon)Operating System My Question or IssueI just got a Galaxy Watch and connected it with my Galaxy S10. As soon as I'm out of Bluetooth range I get the message on the watch that reads "WIFI Connection ...

  • Casual Listener
  •   Plan Premium Country US Device Galaxy Watch (LTE, Verizon) Operating System     My Question or Issue I just got a Galaxy Watch and connected it with my Galaxy S10.  A...
  • diggitydawg510
  • Casual Listener
  • 3233 Views
  • 1 replies
  • 0 likes
  • 3233 Views
  • 1 replies
  • 0 likes

Newest update but no design change

PlanPremiumCountryGermanyDevice(Huawei P10)Operating System(Android 8.0.0/EMUI 8.0.0) My Question or IssueWhy do i have the old spotify player design (look at the screenshot) and how can i change this?Everyone of my friends has the new design. By the...

  • Newbie
  • Plan Premium Country Germany Device (Huawei P10) Operating System (Android 8.0.0/EMUI 8.0.0)   My Question or Issue Why do i have the old spotify player design (look at the screenshot)...
  • nicocencini
  • Music Fan
  • 446 Views
  • 2 replies
  • 5 likes
  • 446 Views
  • 2 replies
  • 5 likes

Android Auto sort

PlanPremium FamilyCountryUSADevicePixel 2XLOperating SystemAndroid 9.0 My Question or IssueWhen using the app on my phone, I have my lists sorted alphabetically. So when i look through albums, it's alphabetical by artist. But when using android auto ...

  • Newbie
  • Plan Premium Family Country USA Device Pixel 2XL Operating System Android 9.0   My Question or Issue When using the app on my phone, I have my lists sorted alphabetically.  So whe...
  • 612 Views
  • 0 replies
  • 11 likes
  • 612 Views
  • 0 replies
  • 11 likes