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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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6 likes

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Solved!! New Overlay

Since this day i got a new, weird overlay when i'm playing a perticular song. I dont like it and i would a appreciate it if it could be undone. But i didnt receive any updatesPlanPremiumCountryGermanyDeviceHuawei P20liteOperating SystemAndroid 8.0.0E...

Newbie

Since this day i got a new, weird overlay when i'm playing a perticular song. I dont like it and i would a appreciate it if it could be undone. But i didnt receive any updates Plan Premium Country...

Mantisentil

Community Legend

1139 Views

1 replies

0 likes

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Superuser Contribution Chromecast Built in Skips all songs

PlanPremiumCountryNetherlandDeviceGalaxy S8, Xiaomi Mi Box S, Nubia Z17S MiniOperating System(Android Pie, Andoid TV My Question or IssueXiaomi Mi Box S supports Chromecast built in. Every time when I want to cast music from any mobile device (also t...

Casual Listener

Plan Premium Country Netherland Device Galaxy S8, Xiaomi Mi Box S, Nubia Z17S Mini Operating System (Android Pie, Andoid TV 😎   My Question or Issue Xiaomi Mi Box S supports Chro...

Katerina

Spotify Legend

961 Views

3 replies

0 likes

Chromecast Android
MiBox s
Skiping tracks
  • 961 Views
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Superuser Contribution App randomly removes songs from permanently saved

PlanPremiumCountryPhilippines Device(Xiaomi Redmi Note 5 Pro)Operating System(Android Oreo, MIUI 9.5) My Question or IssueSometimes Spotify Android app randomly removes songs from "Songs". I haven't created any additional playlists. The songs aren't ...

Casual Listener

Plan Premium Country Philippines    Device (Xiaomi Redmi Note 5 Pro) Operating System (Android Oreo, MIUI 9.5)   My Question or Issue Sometimes Spotify Android app randomly ...

Katerina

Spotify Legend

500 Views

3 replies

0 likes

  • 500 Views
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extreme background mobile data usage

PlanPremiumCountryGermanyDeviceNokia 8Operating SystemAndroid 9 My Question or Issue Is it only me, or does Spotify use extreme background data?in 1,5 days it already has 7,9MB background data usage. Pretty sure it's because it synchronizes itself al...

Roadie

Plan Premium Country Germany Device Nokia 8 Operating System Android 9   My Question or Issue   Is it only me, or does Spotify use extreme background data? in 1,5 days it alread...

groove2spotify

Roadie

809 Views

2 replies

0 likes

background
mobile data
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  • 2 replies
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Only 150 Playlist songs played before Queue resets

So I have been experimenting with just playing the playlist sorted to get a least some alphabetical randomness. I have played nothing else but this playlist just to be consistent. As you can see below (see comments at the foot of each picture) this "...

Casual Listener

So I have been experimenting with just playing the playlist sorted to get a least some alphabetical randomness.  I have played nothing else but this playlist just to be consistent.   ...

Watootsie

Casual Listener

655 Views

2 replies

0 likes

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New user, change in UI, my library on Android is useless

Premium (joined spotify & prem on Dec 2018)MexicoSamsung S8/ Android My Question or IssueTwo months after joining Spotify I noticed a change in my library (mobile version). After spending a considerable time building it up, all of a sudden it turned ...

Newbie

Premium (joined spotify & prem on Dec 2018) Mexico Samsung S8/ Android   My Question or Issue Two months after joining Spotify I noticed a change in my library (mobile version). After s...

viktorskiski

Regular

1266 Views

2 replies

5 likes

liked songs
mobile app
my library
UI
  • 1266 Views
  • 2 replies
  • 5 likes

Spotify bluetooth disconnects every time a song changes

PlanPremiumCountryUSADeviceT-mobile Revvl 2Operating SystemAndroid 8.1.0 (Oreo) My Question or IssueI have a bluetooth radio (Kenwood DPX3) in my car that i specifically bought for spotify use. I had an iphone 5c that bluetooth worked with the radio ...

Newbie

  Plan Premium Country USA Device T-mobile Revvl 2 Operating System Android 8.1.0 (Oreo)   My Question or Issue I have a bluetooth radio (Kenwood DPX3) in my car that i specifica...

914 Views

0 replies

5 likes

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  • 5 likes

new interface

PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PRIME 2Operating SystemAndroid Oreo My Question or Issuewhen i was free on spotify, the new interface showed up, but when i become premium just got back to the default interface. tried to get help on fb...

Newbie

Plan Premium Country Brazil Device Samsung Galaxy J7 PRIME 2 Operating System Android Oreo   My Question or Issue when i was free on spotify, the new interface showed up, but when i be...

462 Views

0 replies

1 likes

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Can't show artist's playlist when going back

PlanPremiumCountry DeviceHuawei P10Operating SystemAndroid pie My Question or IssueWhen playing a song from an artist,the app is unable to show me te entire artist's songs list when clicking back/return and keep loading it showing a green circle. I d...

Casual Listener

Plan Premium Country   Device Huawei P10 Operating System Android pie   My Question or Issue When playing a song from an artist,the app is unable to show me te entire artist's son...

Lod13

Casual Listener

400 Views

2 replies

0 likes

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Superuser Contribution Move saved Songs

Heyi use spotify with my tabletAs i installed spotify, the songs were saved to the general space of my android tablet.Than i changed the saving to my SD-Card, but the spotify has 11 GB Mainspace in use + the SDHow can i move the songs to the SD-Card?...

Casual Listener

Hey i use spotify with my tablet As i installed spotify, the songs were saved to the general space of my android tablet. Than i changed the saving to my SD-Card, but the spotify has 11 GB Mainspac...

Guido

Spotify Legend

552 Views

3 replies

0 likes

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Superuser Contribution Herunterladen nur über Wlan

PlanPremiumCountryDeutschland DeviceSony xperia xy premiumOperating SystemAndroid 9 My Question or Issue Herunterladen nur über Wlan Button aktiviert. Trotzdem kommt es den öfteren vor das mein Spotify über Mobilfunk Daten herunterladet. Warum tut es...

Newbie

  Plan Premium Country Deutschland  Device Sony xperia xy premium Operating System Android 9   My Question or Issue   Herunterladen nur über Wlan Button aktiviert. Tro...

Guido

Spotify Legend

24782 Views

1 replies

0 likes

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Superuser Contribution Albums not showing up in library but artist do.

.Planfamily PremiumCountryNetherlandsDeviceWiko Upulse lite Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSinds a couple of weeks a go suddenly when I click on certain artists in my library that i follow and saved (not d...

Newbie

. Plan family Premium Country Netherlands Device Wiko Upulse lite  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Sinds a couple of weeks a ...

Guido

Spotify Legend

686 Views

1 replies

0 likes

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Local files won't play

hey guys, so i'm on premium in australia and ive a motorola g6 plus on android something,my issue is that some of my local files work and some don'tlike take this for exampleas you can see electric barbarella doesnt work, but the thing is a few days ...

Newbie

hey guys, so i'm on premium in australia and ive a motorola g6 plus on android something, my issue is that some of my local files work and some don't like take this for example as you can see ...

Mantisentil

Community Legend

500 Views

1 replies

0 likes

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Solved!! Muting artists

My problem is that I don't have the feature allowing me to mute artists.I know it's available in my location, furthermore,people with Android also have it,nonetheless after thoroughly updating the app,the feature still isn't there.Any suggestions wha...

Newbie

My problem is that I don't have the feature allowing me to mute artists.I know it's available in my location, furthermore,people with Android also have it,nonetheless after thoroughly updating the ap...

Mantisentil

Community Legend

1873 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify 1.2.15 vs 1.2.8 for Tizen / Samsung Watch

Hello. As some of you may know, spotify for tizen was missing for about 3 weeks. Spotify team was able to solve this problem 2 days ago. But issues are still ongoing. Some of Tizen users (Galaxy Watch, Gear Sport, Galaxy Active) received version 1.2....

Music Fan

Hello. As some of you may know, spotify for tizen was missing for about 3 weeks. Spotify team was able to solve this problem 2 days ago. But issues are still ongoing.    Some of Tizen use...

Guido

Spotify Legend

737 Views

1 replies

0 likes

tizen
TizenOS
Tizenplatform
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Synchronized files no longer recognized

PlanPremiumCountryFrance DeviceSony xperia z3 compactOperating SystemAndroid 6.0.1 My Question or IssueIm using Spotify (currently version 8.4.97.807) on a Sony Xperia Z3 compact . This old phone do not have any SIM card, im using it for music and co...

Casual Listener

  Plan Premium Country France  Device Sony xperia z3 compact Operating System Android 6.0.1   My Question or Issue Im using Spotify (currently version 8.4.97.807) on a Sony ...

Franci77

Casual Listener

517 Views

1 replies

0 likes

synchronization
Troubleshooting
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I cant see songs

PlanPremiumCountryTurkeyDevice(ASUS ZENFONE MAX)Operating System(Android 6.0.1) My Issue is when I click the singers(on my library or On all Singers part ) I cant see anything,I cant see Singer's songs,I saved songs but I cant see,I see Just a black ...

Newbie

Plan Premium Country Turkey Device (ASUS ZENFONE MAX) Operating System (Android 6.0.1)   My Issue is when I click the singers(on my library or On all Singers part ) I cant see anything,...

Nico

Community Legend

596 Views

1 replies

0 likes

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No filter and search bar on top of playlists

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueIn previous releases, there was the easy to use filter-bar with sorting and search functionality on top of every playlist if swiped.That filter bar isn't ...

Visitor

Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue In previous releases, there was the easy to use filter-bar with sorting and se...

616 Views

0 replies

5 likes

  • 616 Views
  • 0 replies
  • 5 likes

Albums doesn't show

Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then these songs will appear in "Liked Songs" (Mac、iPad and...

Newbie

Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then the...

444 Views

0 replies

0 likes

  • 444 Views
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getting my account on my phone

HelloI signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but it always connects with his. Any info appreciated on ...

Casual Listener

Hello I signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but ...

CH101

Casual Listener

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
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