Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry LATVIADeviceSamsung A6Operating SystemAndroidMy Question or Issue Hello , I have same issue with Samsung Gear fit 2 PRO , i want play music from my phone and stop or switch tracks on my fit 2 pro , this is realy bag , because spoti...
Plan Premium Country LATVIA Device Samsung A6 Operating System Android My Question or Issue Hello , I have same issue with Samsung Gear fit 2 PRO , i want play m...
402 Views
0 replies
1 likes
PlanFreeCountry United StatesDeviceSamsung J3 Luna ProOperating SystemAndroid My Question or Issue There is an advertisement for Spotify Premium that begins with a surprisingly loud blast of car horns and traffic noises. I play Spotify in my car a lo...
Plan Free Country United States Device Samsung J3 Luna Pro Operating System Android My Question or Issue There is an advertisement for Spotify Premium that begins with a ...
Spotify Legend
1767 Views
3 replies
3 likes
PlanPremiumCountry CanadaDevicePixle Operating SystemAndroid My Question or IssueAll songs from Maroon5 have been removed from a single playlist. All the songs are current and have been put back on by me. Shuffle is absolutely pointless. It literally...
Plan Premium Country Canada Device Pixle Operating System Android My Question or Issue All songs from Maroon5 have been removed from a single playlist. All the songs are ...
245 Views
0 replies
0 likes
I use this old Android device as a player for the kitchen. But recently it stopped downloading songs. It could play already downloaded songs, but not stream. It had good connection and can play through webplayer alright. I've tried uninstalling and c...
I use this old Android device as a player for the kitchen. But recently it stopped downloading songs. It could play already downloaded songs, but not stream. It had good connection and can play throu...
Casual Listener
837 Views
4 replies
0 likes
PlanPremiumCountry NorewayDeviceSamsung Galaxy 9Operating System Android Oreo My Question or Issue Is thre any way to change the discover weekly picture? I had a picture of my ex as profilen picture on my facebook but has changed that over a year ago...
Plan Premium Country Noreway Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Is thre any way to change the discover weekly p...
349 Views
0 replies
0 likes
premium on Android 9 on the OnePlus 6 Cannot turn off the data saver and change the quality of the music
premium on Android 9 on the OnePlus 6 Cannot turn off the data saver and change the quality of the music
Newbie
2086 Views
2 replies
0 likes
PlanPremiumCountryUK DeviceSony Z5PremiumOperating SystemAndroid My Question or Issue Hi everyone, The spotify app doesn't seem to want to load Albums. It's just and endless loop of the loading wheel. I've tried deleting cache/clean install etc.
Plan Premium Country UK Device Sony Z5Premium Operating System Android My Question or Issue Hi everyone, The spotify app doesn't seem to want t...
Casual Listener
862 Views
5 replies
1 likes
PlanPremiumCountry IsraelDeviceSamsong J7Operating SystemAndroid 8.1.0 My Question or IssueHi, Whenever I make (or answer an incoming) phonecall, Spotify doesn't restart playing. I then either restart it manually, or forget and then notice it's too q...
Plan Premium Country Israel Device Samsong J7 Operating System Android 8.1.0 My Question or Issue Hi, Whenever I make (or answer an incoming) phonecall, Spotify ...
228 Views
0 replies
0 likes
PlanPremiumCountry CyprusDeviceSamsung Galaxy WatchOperating SystemTizen 4.0.0.1 My Question or Issue Hello,The problem I have is that I downloaded a playlist on my smartwatch so I can listen to it offline while I am at the gym. On the app it shows t...
Plan Premium Country Cyprus Device Samsung Galaxy Watch Operating System Tizen 4.0.0.1 My Question or Issue Hello, The problem I have is that I downloaded a playlist on ...
Visitor
26352 Views
10 replies
16 likes
PlanPremiumOperating SystemAndroid Hi, I've been having an issue recently where if I scroll to the bottom of my artists, Spotify crashes immediately. In general loading sesms to be slowing down and a lot of other issues have been coming up. I've trie...
Plan Premium Operating System Android Hi, I've been having an issue recently where if I scroll to the bottom of my artists, Spotify crashes immediately. In general loading sesms to be slo...
231 Views
0 replies
2 likes
PlanPremiumCountry Device(Kindle)Operating System(Fire OS 6.3.0.1) As the title stated, on reboot spotify switches to internal storage from SD. This makes it so i have to download my entire playlist once again. when i go to switch it back to the SD t...
Plan Premium Country Device (Kindle) Operating System (Fire OS 6.3.0.1) As the title stated, on reboot spotify switches to internal storage from SD. This makes it so i have to ...
Spotify Star
804 Views
1 replies
2 likes
PlanPremiumCountry PortugalDeviceXIAOMI MI5 Operating SystemAndroid 9.0 My Question or Issue Hello guys, My problem started out of nowhere, i dont really know if it was an update or something, but everytime i click on the 3 dots on any playlist or ev...
Plan Premium Country Portugal Device XIAOMI MI5 Operating System Android 9.0 My Question or Issue Hello guys, My problem started out of nowhere, i dont rea...
Casual Listener
960 Views
2 replies
0 likes
Don't Share To Music İn İnstagram Story Because I don't see İnstagram Story Button PlanPremiumCountry TurkeyDeviceHonor 9 LiteOperating SystemAndroid 8.0 Please Help Me Heeeeeelp
Don't Share To Music İn İnstagram Story Because I don't see İnstagram Story Button Plan Premium Country Turkey Device Honor 9 Lite Operating System Android 8.0 Plea...
Spotify Legend
1160 Views
10 replies
0 likes
Al abrir un "ARTISTA" en **bleep** de mi lista, no se visualizan los albumes. Queda cargando.
Al abrir un "ARTISTA" en **bleep** de mi lista, no se visualizan los albumes. Queda cargando.
Spotify Legend
398 Views
1 replies
0 likes
Plan : PremiumCountry : FranceDevice : Samsung A3 2016Operating System: Android v7.0 My Question or Issue:Sometimes ago, I added local files to desktop application (the album is "Gordon Webster Meets Hetty Kate -Gordon Webster, Hetty Kate-") thanks t...
Plan : Premium Country : France Device : Samsung A3 2016 Operating System: Android v7.0 My Question or Issue: Sometimes ago, I added local files to desktop application (the album is "Gor...
Casual Listener
1913 Views
3 replies
0 likes
DeviceSamsung Galaxy S5Operating SystemAndroid v5.0Screenshot My Question or IssueI don't get this: I'm trying to see my downloaded songs. They should be available offline, right? Then WHY am I EVER shown a loading spinner? I'm trying to see content ...
Device Samsung Galaxy S5 Operating System Android v5.0 Screenshot My Question or Issue I don't get this: I'm trying to see my downloaded songs. They should be availa...
Music Fan
1729 Views
7 replies
0 likes
PlanFreeCountryBelgiumDeviceNokia 7.1Operating SystemAnroid 9 (Pie) My Question or IssueMy bluetooth connection is extremely unstable after installing Spotify.I have a bluetooth connection in my car. I can make phone calls, receive and send text mess...
Plan Free Country Belgium Device Nokia 7.1 Operating System Anroid 9 (Pie) My Question or Issue My bluetooth connection is extremely unstable after installing Spotify. I have a blue...
405 Views
0 replies
1 likes
PlanPremiumCountryGreeceDeviceMeizu M6 NoteOperating SystemFlyme 7.1, Android 7.1.2 My Question or IssueTracks I have chosen for offline music, download in extremely low speeds. In other words and for reasons I'm not aware of, Spotify refuses to use ...
Plan Premium Country Greece Device Meizu M6 Note Operating System Flyme 7.1, Android 7.1.2 My Question or Issue Tracks I have chosen for offline music, download in extremely low spee...
Visitor
2148 Views
5 replies
0 likes
Playback of curated playlists often que far into songs, presumably where I last skipped out of them, rather than playing from the beginning. Ie: Home/Daily Mix# PlanPremiumCountry USADeviceNexus 6, and Android tabletOperating SystemAndroid N My Quest...
Playback of curated playlists often que far into songs, presumably where I last skipped out of them, rather than playing from the beginning. Ie: Home/Daily Mix# Plan Premium Country...
Spotify Legend
403 Views
1 replies
0 likes
PlanPremiumCountry ArgentinaDeviceXiaomi redmi note 4 Operating SystemAndroid 7 (nougat) My Question or Issue I can not share a song in the instagram stories because the option does not appear. I already tried installing and uninstalling instagram an...
Plan Premium Country Argentina Device Xiaomi redmi note 4 Operating System Android 7 (nougat) My Question or Issue I can not share a song in the in...
Spotify Legend
2490 Views
3 replies
0 likes
