Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30478 Views
  • 60 replies
  • 25 likes
  • 30478 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871556 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871556 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24981 Views
  • 3 replies
  • 0 likes
  • 24981 Views
  • 3 replies
  • 0 likes

Emojis in Playlist description not displayed (Android)

PlanFree/PremiumCountry Germany DeviceHuawei P20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, I put emojis in my playlist desricption and it's well displayed on my desktop Spotify Version (Windows 10), but the icons...

  • Roadie
  • Plan Free/Premium Country Germany   Device Huawei P20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, I put emojis in my playlist desri...
  • Brunelicia
  • Community Legend
  • 1239 Views
  • 1 replies
  • 0 likes
  • 1239 Views
  • 1 replies
  • 0 likes

App Crashes Immediately Upon Opening

PlanPremium - Family Country USA DeviceLG G6 Operating SystemAndroid My Question or IssueI am attempting to run Spotify version 8.4.91.861. However, immediately after the app opens, it crashes. I have attempted several re-installs at this point, each...

  • Newbie
  • Plan Premium - Family   Country  USA   Device LG G6   Operating System Android   My Question or Issue I am attempting to run Spotify version 8.4.91.861. However,...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Android app problems

PlanPremiumCountry CanadaDeviceSamsung S9Operating SystemAndroid 8.0.0 My Question or IssueMy playback is garbage Constantly stopping and starting songs while listening, even downloaded ones , takes forever to load any of the pages, (playlists, artis...

  • Newbie
  • Plan Premium Country  Canada Device Samsung S9 Operating System Android 8.0.0   My Question or Issue My playback is garbage  Constantly stopping and starting songs while lis...
  • Mantisentil
  • Community Legend
  • 445 Views
  • 1 replies
  • 1 likes
  • 445 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline mode with Android Auto

PlanPremiumCountry USADevicePixel (Original)Operating SystemAndroid 9.0 My Question or Issue As of Android Auto's 11/29 update, I can no longer control Spotify through Android Auto (A.A.) in offline mode. If I initiate it on my phone, either before o...

  • Regular
  • Plan Premium Country  USA Device Pixel (Original) Operating System Android 9.0   My Question or Issue  As of Android Auto's 11/29 update, I can no longer control Spotify thro...
  • Peter
  • Spotify Legend
  • 11120 Views
  • 39 replies
  • 36 likes
  • 11120 Views
  • 39 replies
  • 36 likes

Grey Songs on my phone

Hello Friends and Spotify Family So I had this problem last time and I don't remember how I fixed it.So I downloaded some songs from the web back when I didnt have premium. I have the songs on my computer and it plays but when I use it on my phone th...

  • Newbie
  • Hello Friends and Spotify Family So I had this problem last time and I don't remember how I fixed it. So I downloaded some songs from the web back when I didnt have premium. I have the songs on my c...
  • songassistant
  • Composer
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Spotify is constantly deleting my downloads

Spotify is regularly (few times a month) deleting my downloaded albums. Today, it happened again, but when I want to download them, it also saves them to my songs. Any suggestions?

  • Visitor
  • Spotify is regularly (few times a month) deleting my downloaded albums. Today, it happened again, but when I want to download them, it also saves them to my songs. Any suggestions?
  • Noah
  • Spotify Star
  • 161 Views
  • 1 replies
  • 1 likes
  • 161 Views
  • 1 replies
  • 1 likes

"Songs" tab not visible on Android 8.4.91.861

PlanPremiumCountryPoland DeviceAlcatel PIXI 4 7''Operating SystemAndroid My Question or Issue I am having issue with browsing My Library. I am using:1. Alcatel 7'' tablet with Android and Spotify version 8.4.91.8612. Xiaomi Mi A1 phone with Android a...

  • Casual Listener
  • Plan Premium Country Poland   Device Alcatel PIXI 4 7'' Operating System Android   My Question or Issue  I am having issue with browsing My Library. I am using: 1. Alcatel ...
  • Tarkis
  • Casual Listener
  • 1172 Views
  • 5 replies
  • 2 likes
  • 1172 Views
  • 5 replies
  • 2 likes

Can't share to Instagram

PlanPremiumCountry DeviceGalaxy S9+ My Question or Issue Can't share my music to instagram, both accounts are linked to the same facebook. This is hapening since my previous phone, the J7 Pro. Please help, I just changed my phone just to flex my good...

  • Visitor
  •   Plan Premium Country   Device Galaxy S9+   My Question or Issue  Can't share my music to instagram, both accounts are linked to the same facebook. This is hapening sinc...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Music stop when msg notifications pop up

I have Spotify on my huawei p20 android and every time I receive a msg or some notifications (but not all notifications, as for Facebook and Instagram) the music stop and I have to press play to listen the music again and again... I've tried to reins...

  • Newbie
  • I have Spotify on my huawei p20 android and every time I receive a msg or some notifications (but not all notifications, as for Facebook and Instagram) the music stop and I have to press play to list...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

App automatically logs off while I'm listening

Spotify is logging off like every 10-15 minutes, even when I'm using it and listening to music, it's super annoying. Sometimes app stops working, and while trying to log me off, it just crashes. PlanPremiumCountry Lithuania DeviceHuawei mate pro 20Op...

  • Newbie
  • Spotify is logging off like every 10-15 minutes, even when I'm using it and listening to music, it's super annoying.  Sometimes app stops working, and while trying to log me off, it just crashes...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

How to use Mobile & Desktop...

PlanPremiumCountryUSA DeviceGoogle Pixel XL 2 - HP LaptopOperating SystemAndroid 9 - Windows 10My Question or IssueI like to use my phone to listen to podcasts on my commute. I also like to use my laptop to listen to music while at work during the da...

  • Regular
  • Plan Premium Country USA  Device Google Pixel XL 2 - HP Laptop Operating System Android 9 - Windows 10 My Question or Issue I like to use my phone to listen to podcasts on my commute.&n...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Shuffle play on version 29 Jan 2019 with Premium

PlanPremiumCountryFinlandDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueSince updating to the latest version of the Spotify app on Android, I cannot change/remove the Shuffle play function; nothing happens when I press the selectio...

  • Casual Listener
  • Plan Premium Country Finland Device Samsung Galaxy 7 Operating System Android   My Question or Issue Since updating to the latest version of the Spotify app on Android, I cannot change...
  • Helka70
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Spotify app seems to crash when music plays over bluetooth

PlanPremium FamilyCountry GermanyDeviceNokia 7.1Operating SystemAndroid 9 Hi,when I use the Spotify android app in my car with a bluetooth connection I get the following error. The App is still working and when I press warten/wait the app is working ...

Screenshot_20190208-071150.png
  • Newbie
  • Plan Premium Family Country  Germany Device Nokia 7.1 Operating System Android 9   Hi, when I use the Spotify android app in my car with a bluetooth connection I get the following...
  • 172 Views
  • 0 replies
  • 1 likes
  • 172 Views
  • 0 replies
  • 1 likes

Notification issue

Plan PremiumCountry UKDeviceGalaxy A5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue All my notification settings are set to "on" but I'm not receiving a notification (Email or within the app) when an artist I'm following...

  • Casual Listener
  • Plan  Premium Country  UK Device Galaxy A5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   All my notification settings are s...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Spotify Bluetooth controls and Metadata JVC Car Stereo

PlanPremiumCountry CanadaDeviceGoogle Pixel 2 XLOperating SystemAndroid Pie 9.0 My Question or Issue Hi there, so I would like to report a bug in the newest update to the Google Play store app, essentially the problem is as follows: Yesterday I was a...

  • Regular
  • Plan Premium Country  Canada Device Google Pixel 2 XL Operating System Android Pie 9.0   My Question or Issue  Hi there, so I would like to report a bug in the newest update ...
  • mgc24747
  • Newbie
  • 9022 Views
  • 16 replies
  • 12 likes
  • bluetooth
    Bug Playlist
    car audio
  • 9022 Views
  • 16 replies
  • 12 likes

Favorited Songs/Albums on PC won't sync to Android

PlanFreeCountryUnited StatesDevicesAndroid S7, PC LaptopOperating SystemWindows 10 My Question or IssueHello there, I'm having an issue here. Whenever I favorite an entire album on my PC, it simply won't show up on my Android. However, when I individ...

  • Newbie
  • Plan Free Country United States Devices Android S7, PC Laptop Operating System Windows 10   My Question or Issue Hello there, I'm having an issue here. Whenever I favorite an entire al...
  • 338 Views
  • 0 replies
  • 0 likes
  • PC
    S7
  • 338 Views
  • 0 replies
  • 0 likes

Android pie on s9+ and spotify

PlanPremiumCountryNetherlandOperating System(Android pie on s9plus) My Question or Issue After restart of the phone. Spotify deletes all downloaded music and downloads it again to the phone memory. I have to turn of wifi. Change it back to memory car...

  • Newbie
  • Plan Premium Country Netherland Operating System (Android pie on s9plus)   My Question or Issue  After restart of the phone. Spotify deletes all downloaded music and downloads it ag...
  • DDDann
  • Newbie
  • 746 Views
  • 2 replies
  • 7 likes
  • 746 Views
  • 2 replies
  • 7 likes

Spotfiy not playing songs

PlanPremiumCountry ISRDeviceAndroid Moto Z2 play My Question or Issue Dear Community, recently my spotify app has become completly useless. at first, it stopped showing album pictures, then, it completly stopped playing any kind of music (except down...

  • Newbie
  • Plan Premium Country  ISR Device Android Moto Z2 play   My Question or Issue  Dear Community, recently my spotify app has become completly useless. at first, it stopped showing...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Spotify will only play one song from an artist

PlanPremium DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue When I want to play songs from an artist on Spotify on my phone, it will only play one of the songs on repeat, and when I go to quoue only the playing song is showing...

  • Newbie
  •   Plan Premium  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  When I want to play songs from an artist on Spotify on my phone, it wil...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

How to delete a downloaded song without deleting it from Library

Hi, I wanted help to know how can I delete a single downloaded song from my device's memory (for offline use) without deleting that song from "My Library". How can I do this if it's possible? I see that clicking on "remove" in the song's option, the ...

  • Casual Listener
  •    Hi, I wanted help to know how can I delete a single downloaded song from my device's memory (for offline use) without deleting that song from "My Library". How can I do this if it's pos...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes