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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36022 Views
  • 64 replies
  • 25 likes
  • 36022 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

Superuser Contribution Equalizer missing

PlanPremiumCountry AustraliaDeviceHuawei mate 20 proOperating System Android 9 My Question or Issue There is no EQ option in the menu anywhere.

  • Newbie
  • Plan Premium Country  Australia Device Huawei mate 20 pro Operating System  Android 9   My Question or Issue  There is no EQ option in the menu anywhere.
  • Katerina
  • Spotify Legend
  • 12214 Views
  • 2 replies
  • 1 likes
  • 12214 Views
  • 2 replies
  • 1 likes

Discover weekly

PlanPremiumCountry NorewayDeviceSamsung Galaxy 9Operating System Android Oreo My Question or Issue Is thre any way to change the discover weekly picture? I had a picture of my ex as profilen picture on my facebook but has changed that over a year ago...

  • Newbie
  •   Plan Premium Country  Noreway Device Samsung Galaxy 9 Operating System  Android Oreo   My Question or Issue  Is thre any way to change the discover weekly p...
  • 267 Views
  • 0 replies
  • 0 likes
  • Discover Weekly
    picture
    profile picture
  • 267 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Cannot save/like songs using Google Assistant.

Plan PremiumCountry USDevice Samsung Galaxy S8Operating System Android 8.0.0 According to the link below, I should be able to say "I like/dislike this song" or "Thumbs up/down", which would also add (save) the song to my library in some cases (e.g., ...

  • Regular
  • Plan Premium Country US Device Samsung Galaxy S8 Operating System Android 8.0.0   According to the link below, I should be able to say "I like/dislike thi...
  • Katerina
  • Spotify Legend
  • 3641 Views
  • 1 replies
  • 1 likes
  • 3641 Views
  • 1 replies
  • 1 likes

Search bar

PlanPremiumCountry PolandDevice(Samsung Galaxy S8)Operating System(Android Oreo) My Question or Issue I wanted to search for an artist and that is what Spotify thinks I typed instead of what I really typed. And it won't go away.

  • Casual Listener
  • Plan Premium Country  Poland Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue  I wanted to search for an artist and that is what Spotify...
  • Noah
  • Spotify Star
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Spotify stops playing after phonecall

PlanPremiumCountry IsraelDeviceSamsong J7Operating SystemAndroid 8.1.0 My Question or IssueHi, Whenever I make (or answer an incoming) phonecall, Spotify doesn't restart playing. I then either restart it manually, or forget and then notice it's too q...

  • Newbie
  •   Plan Premium Country  Israel Device Samsong J7 Operating System Android 8.1.0  My Question or Issue Hi,   Whenever I make (or answer an incoming) phonecall, Spotify ...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Superuser Contribution New phone no songs playing/no playlists loading NOTHING WORKING!

PlanPremiumCountryVenezuela DeviceSamsung Galaxy J2 ProOperating SystemAndroid 7.1.1 My Question or Issue Hey lovely spotify community. Have a bit of an issue with a new phone I got. I load up spotify but can't load any of my playlists, just have the...

  • Casual Listener
  • Plan Premium Country Venezuela  Device Samsung Galaxy J2 Pro Operating System Android 7.1.1   My Question or Issue   Hey lovely spotify community. Have a bit of an issue wit...
  • Katerina
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Sort By Artist on Android

PlanPremiumDeviceOnePlus 3TOperating SystemAndroidMy Question or IssueThis issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, seven years have passed, and you still can't organize playlists or your library b...

  • Regular
  • Plan Premium Device OnePlus 3T Operating System Android My Question or Issue This issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, seven years have...
  • Lollausen
  • Regular
  • 589 Views
  • 3 replies
  • 0 likes
  • Android
    artist
  • 589 Views
  • 3 replies
  • 0 likes

Superuser Contribution Low sound with bluetooth

Hi i bought urbanears plattan 2 bluetooth yesterday. But there is a problem the sound is a bit low. I am using samsung galaxy a7 2017. I tried it with samsung s4 and s6 they do both great job about the sound. How can i fix this problem? I have alread...

  • Newbie
  •   Hi i bought urbanears plattan 2 bluetooth yesterday. But there is a problem the sound is a bit low. I am using samsung galaxy a7 2017. I tried it with samsung s4 and s6 they do both great job...
  • Katerina
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Crash when scrolling to the bottom of my artists.

PlanPremiumOperating SystemAndroid Hi, I've been having an issue recently where if I scroll to the bottom of my artists, Spotify crashes immediately. In general loading sesms to be slowing down and a lot of other issues have been coming up. I've trie...

  • Newbie
  • Plan Premium Operating System Android   Hi, I've been having an issue recently where if I scroll to the bottom of my artists, Spotify crashes immediately. In general loading sesms to be slo...
  • 144 Views
  • 0 replies
  • 2 likes
  • 144 Views
  • 0 replies
  • 2 likes

Why is it impossible to play music stored locally on an android on spotify?

Title topic says all. Why am I even still using spotify? Why can't a multimilion dollar company not create a coherent app with normal functionalities? I'm so annoyed with your entire company and it's lack of common sense, if you didn't have a monopol...

  • Casual Listener
  • Title topic says all. Why am I even still using spotify? Why can't a multimilion dollar company not create a coherent app with normal functionalities? I'm so annoyed with your entire company and it's...
  • Brunelicia
  • Community Legend
  • 683 Views
  • 3 replies
  • 1 likes
  • 683 Views
  • 3 replies
  • 1 likes

Superuser Contribution There are many musics in my songs segment which i have never liked.

As you see, i have some troubles about my songs segment on my spotify , it was really good at the beginning of my using spotfy i used to add musics into songs segment that i liked but then everything has cnahged. I have many musics that i have never ...

  • Casual Listener
  •    As you see, i have some troubles about my songs segment on my spotify , it was really good at the beginning of my using spotfy i used to add musics into songs segment that i liked but t...
  • Katerina
  • Spotify Legend
  • 394 Views
  • 7 replies
  • 0 likes
  • 394 Views
  • 7 replies
  • 0 likes

Bluetooth keeps stopping after installing Spotify

PlanFreeCountryBelgiumDeviceNokia 7.1Operating SystemAnroid 9 (Pie) My Question or IssueMy bluetooth connection is extremely unstable after installing Spotify.I have a bluetooth connection in my car. I can make phone calls, receive and send text mess...

  • Newbie
  • Plan Free Country Belgium Device Nokia 7.1 Operating System Anroid 9 (Pie)   My Question or Issue My bluetooth connection is extremely unstable after installing Spotify. I have a blue...
  • 337 Views
  • 0 replies
  • 1 likes
  • 337 Views
  • 0 replies
  • 1 likes

Andoid Spotify Premium

PlanPremiumCountry AustraliaDeviceHuawei RIO-L02Operating SystemAndroid KernelMy Question or Issue Help. I have a premium account but I am not getting the service I am paying for. My downloaded songs are all listed in the 'Songs' folder and the artis...

  • Casual Listener
  • Plan Premium Country  Australia Device Huawei RIO-L02 Operating System Android Kernel My Question or Issue  Help. I have a premium account but I am not getting the service I am pay...
  • Mantisentil
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • missing songs
  • 320 Views
  • 3 replies
  • 0 likes

Slow WLAN because of Spotify App

Hi together,I have a Huawei P20 lite lite with spotify installed. As soon as i start the spotify app, my wlan connection gets really slow. Websites take forever to load. As soon as i switch to mobile data everything is back to normal.When i use my Sa...

  • Casual Listener
  • Hi together, I have a Huawei P20 lite lite with spotify installed. As soon as i start the spotify app, my wlan connection gets really slow. Websites take forever to load. As soon as i switch to mobi...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

"Download" slider is set to "off" for all playlists. Cannot re-download; in Antarctica.

This has happened a few times before, and I've seen it around the forums without a satisfactory solution. Basically, I've been listening to spotify with no problems at all, and then it suddenly decided to lose track of all of the music I have downloa...

  • Newbie
  • This has happened a few times before, and I've seen it around the forums without a satisfactory solution.  Basically, I've been listening to spotify with no problems at all, and then it suddenl...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Behind the lyrics doesn't work

PlanPremium DeviceAsus Zenfone 5 Operating SystemAndroid Oreo My Question or Issue Before getting premium i was able to see behind the lyrics on spesific tracks or on playlists such as Behind the Lyrics: Hits but now i am not able to view it despite ...

  • Visitor
  • Plan Premium   Device Asus Zenfone 5  Operating System Android Oreo   My Question or Issue  Before getting premium i was able to see behind the lyrics on spesific tracks ...
  • user-removed
  • Not applicable
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes

Lost music

My Question or Issue I switched my phones and all my music is gone. I logged in using my email and my username as well as my Facebook and nothing. All my playlists are gone. I thought an account is an account? No matter where you log on it's there. I...

  • Visitor
  •     My Question or Issue  I switched my phones and all my music is gone. I logged in using my email and my username as well as my Facebook and nothing. All my playlists are gone. I ...
  • Mantisentil
  • Community Legend
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Spotify stops the bar when pausing a podcast

PlanPremiumCountryBrazil DeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Whenever I'm listening to a podcast and pauses it when I get back to the app and play it again it starts to play from the time it was paused but it star...

  • Newbie
  • Plan Premium Country Brazil   Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Whenever I'm listening to a podcast and pauses it when I ge...
  • 420 Views
  • 0 replies
  • 0 likes
  • pause
    podcast
  • 420 Views
  • 0 replies
  • 0 likes

How can I tell an artist my thoughts about his new album?

PlanPremiumCountry DeviceMobile Phone, PC, MacBook Pro Operating SystemAndroid 7.1.2 / Windows 10 My Question or Issue How can I tell an artist my thoughts about his new album?

  • Newbie
  • Plan Premium Country   Device Mobile Phone, PC, MacBook Pro   Operating System Android 7.1.2 / Windows 10     My Question or Issue  How can I tell an artist my th...
  • Mantisentil
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Phone restart deletes my entire downloaded library

PlanPremiumCountry PHDeviceS9+Operating SystemAndroid Pie My Question or Issue Ever since I've updated my os to Android Pie, Spotify now keeps deleting my entire library every single time I reset my phone. I have tried uninstall/reinstall yet the iss...

  • Newbie
  • Plan Premium Country  PH Device S9+ Operating System Android Pie   My Question or Issue  Ever since I've updated my os to Android Pie, Spotify now keeps deleting my entire li...
  • Mantisentil
  • Community Legend
  • 774 Views
  • 1 replies
  • 1 likes
  • 774 Views
  • 1 replies
  • 1 likes