Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry RomaniaDeviceHuawei P10 liteOperating SystemAndroid Oreo My Question or Issue Ok so I realized that my notification buttons(pause, next song, last song) don't change color based on the thumbnail of the song I am currently playing. ...
Plan Premium Country Romania Device Huawei P10 lite Operating System Android Oreo My Question or Issue Ok so I realized that my notification buttons(pause, next s...
Community Legend
3187 Views
1 replies
0 likes
PlanFreeCountryFinland DeviceHuawei mediapad T3 8" wifi/LTEOperating SystemAndroid 7.0 My Question or Issue Hey, I just bought this tablet to my car, that i can use spotify better, however.. First problem is/was that app doesn't work landscape. That ...
Plan Free Country Finland Device Huawei mediapad T3 8" wifi/LTE Operating System Android 7.0 My Question or Issue Hey, I just bought this tablet to my car, tha...
485 Views
0 replies
3 likes
PlanPremiumCountry SwedenDeviceSamsung Galaxy S8+Operating SystemAndroid OreoMy Question or Issue Album art for dicover weekly is not displayed in english or in my set native language that is Swedish, last time i checked it was still the native langu...
Plan Premium Country Sweden Device Samsung Galaxy S8+ Operating System Android Oreo My Question or Issue Album art for dicover weekly is not displayed in english or in my se...
Spotify Star
534 Views
1 replies
0 likes
PlanFamilyCountry UKDeviceAndroidOperating SystemAndroid 7.0 My Question or Issue Simply playing songs already downloaded and get one or so minutes into it and the app closes for no reason. No other apps active.
Plan Family Country UK Device Android Operating System Android 7.0 My Question or Issue Simply playing songs already downloaded and get one or so minutes into it and the ...
306 Views
0 replies
0 likes
I find the Spotify interface to be a tremendous pain! And it OFTEN does not respond like I expect. For something that costs $120/yr for millions of users, why isn't there a guideline document? Anyway, does anyone have an explanation for why I sometim...
I find the Spotify interface to be a tremendous pain! And it OFTEN does not respond like I expect. For something that costs $120/yr for millions of users, why isn't there a guideline docu...
Casual Listener
1156 Views
2 replies
3 likes
PlanPremiumCountry: UK DeviceSamsung S7Operating SystemAndroid My Question or Issue I've not tried this on my PC but this issue is definitely on my phone. I have a number of playlists on my phone and sometimes when listening to a particular playlist ...
Plan Premium Country: UK Device Samsung S7 Operating System Android My Question or Issue I've not tried this on my PC but this issue is definitely on my phone. ...
Spotify Legend
727 Views
1 replies
0 likes
None of the below information Operating SystemAndroid Oreo My Question or Issue I know everyone struggles to get Spotify to work on BMW Connected Drive. I am just wondering if Spotify is giving any attention to the issue? The last version that worked...
None of the below information Operating System Android Oreo My Question or Issue I know everyone struggles to get Spotify to work on BMW Connected Drive. I am just wondering i...
Newbie
1480 Views
3 replies
3 likes
Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and they have access to modify my playlists.
Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and...
250 Views
0 replies
0 likes
PlanPremiumCountry PolandDeviceXiaomi Redmi Note 5 Pro (whyred)Operating SystemAndroid 9.0 P My Question or Issue Spotify crashed when i try to press song options (3 dots or long press on song) for example i can't use song radio or add to playlist so...
Plan Premium Country Poland Device Xiaomi Redmi Note 5 Pro (whyred) Operating System Android 9.0 P My Question or Issue Spotify crashed when i try to press song options (...
Regular
2252 Views
3 replies
0 likes
PlanFreeCountry USA DeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue How do I turn off shuffle play in the app and browser. It does not give me crossed arrows to do so. Also why can't I replay a song the I just heard anymore on...
Plan Free Country USA Device Samsung Galaxy Note 8 Operating SystemAndroid My Question or Issue How do I turn off shuffle play in the app and browser. It do...
Casual Listener
7261 Views
2 replies
2 likes
I am a Premium user in the US and have been having this recurring issue with my Samsung S9 for about a month now. Every time I start my Spotify app, it'll work fine, but when I unlock my phone it automatically pauses the playback. This happens every ...
I am a Premium user in the US and have been having this recurring issue with my Samsung S9 for about a month now. Every time I start my Spotify app, it'll work fine, but when I unlock my phon...
250 Views
0 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 9+Operating SystemAndroid 9 My Question or IssueI have been having many issues with the Spotify app. It has been crashing a lot and has been having a massive battery drain since the update. It also seems to be ...
Plan Premium Country Device Samsung Galaxy 9+ Operating System Android 9 My Question or Issue I have been having many issues with the Spotify app. It has been cra...
Newbie
656 Views
2 replies
1 likes
PlanPremiumCountry USADeviceS9+Operating SystemAndroid Pie (issue existed before Pie update though) My Question or Issue I have a 64gb S9+. I also have a 128gb SD card installed to the device. When I used Spotify in the years past, there was an optio...
Plan Premium Country USA Device S9+ Operating System Android Pie (issue existed before Pie update though) My Question or Issue I have a 64gb S9+. I also have a ...
316 Views
0 replies
0 likes
PlanFree/PremiumCountry USA DevicePixel 2Operating SystemAndroid pie My Question or Issue When is autoplay suppose to kick in? I have it enabled it settings but it never seems to work.
Plan Free/Premium Country USA Device Pixel 2 Operating System Android pie My Question or Issue When is autoplay suppose to kick in? I have it enabled it set...
Casual Listener
462 Views
2 replies
0 likes
PlanPremiumCountry LATVIADeviceSamsung A6Operating SystemAndroidMy Question or Issue Hello , I have same issue with Samsung Gear fit 2 PRO , i want play music from my phone and stop or switch tracks on my fit 2 pro , this is realy bag , because spoti...
Plan Premium Country LATVIA Device Samsung A6 Operating System Android My Question or Issue Hello , I have same issue with Samsung Gear fit 2 PRO , i want play m...
411 Views
0 replies
1 likes
PlanFreeCountry United StatesDeviceSamsung J3 Luna ProOperating SystemAndroid My Question or Issue There is an advertisement for Spotify Premium that begins with a surprisingly loud blast of car horns and traffic noises. I play Spotify in my car a lo...
Plan Free Country United States Device Samsung J3 Luna Pro Operating System Android My Question or Issue There is an advertisement for Spotify Premium that begins with a ...
Spotify Legend
1798 Views
3 replies
3 likes
PlanPremiumCountry CanadaDevicePixle Operating SystemAndroid My Question or IssueAll songs from Maroon5 have been removed from a single playlist. All the songs are current and have been put back on by me. Shuffle is absolutely pointless. It literally...
Plan Premium Country Canada Device Pixle Operating System Android My Question or Issue All songs from Maroon5 have been removed from a single playlist. All the songs are ...
268 Views
0 replies
0 likes
I use this old Android device as a player for the kitchen. But recently it stopped downloading songs. It could play already downloaded songs, but not stream. It had good connection and can play through webplayer alright. I've tried uninstalling and c...
I use this old Android device as a player for the kitchen. But recently it stopped downloading songs. It could play already downloaded songs, but not stream. It had good connection and can play throu...
Casual Listener
856 Views
4 replies
0 likes
PlanPremiumCountry NorewayDeviceSamsung Galaxy 9Operating System Android Oreo My Question or Issue Is thre any way to change the discover weekly picture? I had a picture of my ex as profilen picture on my facebook but has changed that over a year ago...
Plan Premium Country Noreway Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Is thre any way to change the discover weekly p...
359 Views
0 replies
0 likes
premium on Android 9 on the OnePlus 6 Cannot turn off the data saver and change the quality of the music
premium on Android 9 on the OnePlus 6 Cannot turn off the data saver and change the quality of the music
Newbie
2114 Views
2 replies
0 likes
