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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388838 Views

545 replies

34 likes

Account
Free
  • 388838 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8069 Views

0 replies

7 likes

  • 8069 Views
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  • 7 likes

Connecting via Android Auto, still plays on my desktop

PlanPremiumCountryUSADeviceSamsung S10+/S9+/S8Operating SystemAndroid multiple versions/Windows 10 My Question or IssueWhen I am listening to spotify using the Windows Desktop application, and not through my phone, everything is great.I move to my ca...

Newbie

Plan Premium Country USA Device Samsung S10+/S9+/S8 Operating System Android multiple versions/Windows 10   My Question or Issue When I am listening to spotify using the Windows Deskto...

326 Views

0 replies

0 likes

  • 326 Views
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Google assistant, song will play for a second, pause for 30, then play properly

Not sure if this is a Spotify issue or Google assistant issue. PlanPremium DeviceS10Operating SystemAndroid My Question or IssueWhen I use Google assistant to play Spotify, the song will play for a second, pause for 30 seconds, then play properly.

Newbie

Not sure if this is a Spotify issue or Google assistant issue.  Plan Premium   Device S10 Operating System Android    My Question or Issue When I use Google assistant to...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

Spotify Car view Playlist restarts on screen timeout

PlanpremiumCountryUsaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueThe new cast view app started out fine. But when I play one of the Playlists it will start it and then randomly jump back to the first Playlist and first son...

Newbie

Planpremium Country Usa Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue The new cast view app started out fine. But when I play one of the Playlists i...

431 Views

0 replies

0 likes

  • 431 Views
  • 0 replies
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Favourite playlist incomplete & can't save to SD card

PlanpremiumCountryUKDeviceHuawei p9 lite My Question or IssueThe new layout is quite inconvenient without the songs library but according to other posts it's simply been renamed to "favourites" playlist this would be fine except my favourites playlis...

Newbie

Plan premium Country UK Device Huawei p9 lite   My Question or Issue The new layout is quite inconvenient without the songs library but according to other posts it's simply been rename...

Mjlark

Casual Listener

732 Views

1 replies

0 likes

favourites playlist
SD-card
Update
  • 732 Views
  • 1 replies
  • 0 likes

Artwork over the car bluetooth infotainment system.

PlanPremiumCountryPoland DeviceXiaomi Redmi Note 5 Operating SystemAndroid 8.1.0Spotify 8.4.98.892My Question or IssueHello, I have an issue with my spotify over the bluetooth infotainment system. Car does playback from the spotify correctly, it disp...

Newbie

Plan Premium Country Poland  Device Xiaomi Redmi Note 5  Operating System Android 8.1.0 Spotify 8.4.98.892 My Question or Issue Hello,    I have an issue with my spoti...

629 Views

0 replies

2 likes

  • 629 Views
  • 0 replies
  • 2 likes

These constant updates is a constant degradation

My Question or IssueWhy do spotify keep pushing updates that almost always are for the worst. The positioning of functions in the player in example. The "add to playlist" button is now up in the top right, making it hard to reach. Just to get to thes...

Casual Listener

My Question or Issue Why do spotify keep pushing updates that almost always are for the worst. The positioning of functions in the player in example. The "add to playlist" button is now up in the to...

778 Views

0 replies

3 likes

  • 778 Views
  • 0 replies
  • 3 likes

Solved!! Behind the lyrics not working

PlanPremiumCountryEcuadorDeviceHuawei p smart 2019Operating SystemAndroid Pie My Question or IssueBehind the lyrics not working sometimes when you forward a song in beta version 8.5.0.735

Casual Listener

Plan Premium Country Ecuador Device Huawei p smart 2019 Operating System Android Pie   My Question or Issue Behind the lyrics not working sometimes when you forward a song in beta vers...

Nico

Community Legend

3191 Views

3 replies

0 likes

  • 3191 Views
  • 3 replies
  • 0 likes

No Artist listed

PlanPremiumCountryFrance DeviceSamsung A5 2017Operating SystemAndroid 8.0.0 Hi, I've got my albums listed by artist's alphabetical order but nothing appears in the artist section (5 artists that I hid but that's all). I used to be able to browse my m...

Regular

Plan Premium Country France   Device Samsung A5 2017 Operating System Android 8.0.0   Hi,   I've got my albums listed by artist's alphabetical order but nothing appears ...

AlexKoss

Regular

1669 Views

10 replies

2 likes

  • 1669 Views
  • 10 replies
  • 2 likes

Spotify keeps crashing

PlanPremiumCountry DeviceLG K20Operating SystemAndroid My Question or IssueWhenever I try to use Google maps and lately my messaging app, Spotify crashes. It still shows as open in my apps but the widget disappears and the music stops playing. Often ...

Newbie

  Plan Premium Country   Device LG K20 Operating System Android    My Question or Issue Whenever I try to use Google maps and lately my messaging app, Spotify crashes. ...

Nico

Community Legend

1144 Views

1 replies

0 likes

  • 1144 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo aceptar la invitación al plan familiar

PlanPremiumCountryMexicoDeviceSamsung galaxy j7 primeOperating System(Android My Question or IssueMi hermano me envio la invitacion para formar parte del plan familiar premium, y cuando intento confirmar el registro al plan, me dice que no se puede, ...

Casual Listener

Plan Premium Country Mexico Device Samsung galaxy j7 prime Operating System (Android   My Question or Issue Mi hermano me envio la invitacion para formar parte del plan familiar premiu...

Guido

Spotify Legend

936 Views

3 replies

0 likes

  • 936 Views
  • 3 replies
  • 0 likes

I can not to be part for the premium family plan to my brother.

PlanPremiumCountryMexicoDeviceSamsung galaxy j7 primeOperating SystemAndroid My Question or IssueMy brother sent me the invitation to be part for the premium family plan, and when i try to confirm the registration to the plan, he tells me that he can...

Casual Listener

Plan Premium Country Mexico Device Samsung galaxy j7 prime Operating System Android   My Question or Issue My brother sent me the invitation to be part for the premium family plan, and...

Nico

Community Legend

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify opening on android when used on another device

PlanPremiumCountryUKDeviceXperia A1 & iPhone 6sOperating SystemiOS 12, Android 8/Oreo My Question or IssueWhenever my boyfriend uses our account on his phone, Spotify will launch in my notification bar whether I am using my phone or not. I could be w...

Casual Listener

Plan Premium Country UK Device Xperia A1 & iPhone 6s Operating System iOS 12, Android 8/Oreo   My Question or Issue Whenever my boyfriend uses our account on his phone, Spotify wil...

Guido

Spotify Legend

719 Views

3 replies

0 likes

Android
iphone
Premium
  • 719 Views
  • 3 replies
  • 0 likes

Superuser Contribution Disabling Lyrics option doesn't work after update

PlanPremiumDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueBehind the Lyrics doesn't go away even if you disabled it. It was working fine before last update (I updated it today). I'm not sure if it's intended but Behind the Ly...

Newbie

Plan Premium Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue Behind the Lyrics doesn't go away even if you disabled it. It was working fine before last...

Guido

Spotify Legend

1408 Views

6 replies

1 likes

Android 8
Bug or Update
lyrics
  • 1408 Views
  • 6 replies
  • 1 likes

Superuser Contribution Full artwork on premium not working?

PlanPremiumCountry DeviceXiaomi mi a2 liteOperating SystemAndroid pie I recently had to return to the free version and I noticed the fullscreen artwork feathre was working fine when i played my music but then, when I got premium back, only one or two...

Casual Listener

Plan Premium Country   Device Xiaomi mi a2 lite Operating System Android pie   I recently had to return to the free version and I noticed the fullscreen artwork feathre was working...

marusero97

Casual Listener

635 Views

4 replies

0 likes

  • 635 Views
  • 4 replies
  • 0 likes

Interface Error with OnePlus6T

PlanPremiumCountryIndiaDeviceOneplus 6TOperating SystemAndroid Pie My Question or IssueSpotify Has multiple bugs and error on one plus 6T The application does not show "Song section" Artist, Album, Songs do not sync ( if song is downloaded under arti...

Casual Listener

Plan Premium Country India Device Oneplus 6T Operating System Android Pie     My Question or Issue Spotify Has multiple bugs and error on one plus 6T  The application does ...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Superuser Contribution New Now Playing UI

I am a premium a user. I got the new now playing ui few days ago for one day then it got changed back to the old UI.

Casual Listener

I am a premium a user. I got the new now playing ui few days ago for one day then it got changed back to the old UI.

Magomin

Casual Listener

1099 Views

4 replies

1 likes

  • 1099 Views
  • 4 replies
  • 1 likes

Solved!! Android 9 bluetooth controls not working

PlanPremiumCountry UssDeviceS9+Operating SystemAndroid 9 pie My Question or Issue Since updating while driving I can not use my steering wheel controls to change a song. I tried activating permissions again and it did not fix it. When the phone is un...

Casual Listener

  Plan Premium Country  Uss Device S9+ Operating System Android 9 pie   My Question or Issue  Since updating while driving I can not use my steering wheel controls to c...

mr_smiles

Newbie

16977 Views

5 replies

2 likes

  • 16977 Views
  • 5 replies
  • 2 likes

Android apps page shows default Android icon, cannot launch specific song.

PlanPremiumCountryIn USA, using Canadian account.DevicePixel 1, 2 years old. Device is in dev mode, no dev options enabled.Operating SystemAndroid Pie, latest.My Question or IssueSee attached screenshot. Note the default Android icon with a small Spo...

Newbie

Plan Premium Country In USA, using Canadian account. Device Pixel 1, 2 years old. Device is in dev mode, no dev options enabled. Operating System Android Pie, latest. My Question or Issue Se...

597 Views

0 replies

0 likes

  • 597 Views
  • 0 replies
  • 0 likes

No Connect-Devices available when starting via widget

Hi there,I've got a little bug on my phone. When I start Spotify via the homescreen widget, I can't connect to my devices (neither Chromecast, Chromecast Audio, nor Pioneer AV-Receiver). I have to close the app and open it via the icon in app drawer....

Newbie

Hi there, I've got a little bug on my phone. When I start Spotify via the homescreen widget, I can't connect to my devices (neither Chromecast, Chromecast Audio, nor Pioneer AV-Receiver). I have to ...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Volume increases when opening another app

PlanPremiumCountryUkDeviceSamsung s10 plusOperating SystemAndroid 9 My Question or IssueVolume normalisation is on, but when I open one specific app, the volume increases by about 20%, and then reduces on app closure. The app is a game called toon bl...

Newbie

  Plan Premium Country Uk Device Samsung s10 plus Operating System Android 9   My Question or Issue Volume normalisation is on, but when I open one specific app, the volume incre...

889 Views

0 replies

8 likes

  • 889 Views
  • 0 replies
  • 8 likes