Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry Device Samsung Galaxy S9+Operating System Android 9 My Question or Issue Since the update to Android 9, the app randomly shutdown, background commands especially on Bluetooth device don't work and every time i restart the phone the...
Plan Premium Country Device Samsung Galaxy S9+ Operating System Android 9 My Question or Issue Since the update to Android 9, the app randomly shutdown, back...
Casual Listener
10010 Views
9 replies
9 likes
Hy,when i create a new account on the form "Date of birth" there is excessive margin of bellow this image : i used screen 480x320 pixelsSpotify app version : 8.4.39.673Android Version : Oreoplease advice.Thanks,Deditian
Hy, when i create a new account on the form "Date of birth" there is excessive margin of bellow this image : i u...
Community Legend
597 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceGalaxy Note 5Operating SystemAndroid 7.0 Nougat My Question or IssueI have more music saved(liked/favorited) on my desktop app, but they are not showing up in the "Liked Songs" playlist on my Note 5 Mobile app. I'...
Plan Premium Country United States Device Galaxy Note 5 Operating System Android 7.0 Nougat My Question or Issue I have more music saved(liked/favorited) on my desktop app, but ...
830 Views
0 replies
0 likes
Is there any way, and if not - is there any official wishlist thread - so I could make Spotify stop playing music after some time (say: 2 hours)? Reason is very simple - I tend to play music when going to sleep, and it would be great if it stopped af...
Is there any way, and if not - is there any official wishlist thread - so I could make Spotify stop playing music after some time (say: 2 hours)? Reason is very simple - I tend to play mus...
Spotify Legend
505112 Views
20 replies
52 likes
So, I go to Edit Profile. Click the "Add to my account/Link to tinder". It goes to a loading wheel for a few seconds, and then a blank white screen forever.
So, I go to Edit Profile. Click the "Add to my account/Link to tinder". It goes to a loading wheel for a few seconds, and then a blank white screen forever.
Spotify Legend
68863 Views
5 replies
7 likes
PlanPremiumCountryColombiaDeviceHuawei P10 LiteOperating SystemAndroid 8.0 My Question or IssueAfter the new update, classifying songs is now a mess! I get that y'all are trying to develop some kind of algorithm, but for someone like me that has 170+...
Plan Premium Country Colombia Device Huawei P10 Lite Operating System Android 8.0 My Question or Issue After the new update, classifying songs is now a mess! I get that y'all are try...
307 Views
0 replies
0 likes
PlanPremiumCountryLithuaniaDeviceSamsung Galaxy J5 (SM-J510FN)Operating SystemAndroid NougatMy Question or IssueWhenever I open the Search tab on my phone it shows an error saying 'Sorry, something went wrong. That didn't work. Please have another go...
Plan Premium Country Lithuania Device Samsung Galaxy J5 (SM-J510FN) Operating System Android Nougat My Question or Issue Whenever I open the Search tab on my phone it shows an error saying '...
Casual Listener
1373 Views
8 replies
1 likes
My Question or Issue Hi, I have spotify on my amazon fire tablet and have never had a problem until yesterday. wneh I click on a band who ~I have a lot of songs for eg Manic Street Preachers 173, I click on them and all I get is a blank black screen....
My Question or Issue Hi, I have spotify on my amazon fire tablet and have never had a problem until yesterday. wneh I click on a band who ~I have a lot of songs for eg Manic Street P...
Casual Listener
2438 Views
7 replies
1 likes
PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid 9 My Question or IssueSince the last 2 weeks im not able to save an album to my songs like i did before. The save album button just doesnt do anything. I have to manually save the songs ...
Plan Premium Country Germany Device OnePlus 6 Operating System Android 9 My Question or Issue Since the last 2 weeks im not able to save an album to my songs like i did before. The s...
Composer
2208 Views
3 replies
3 likes
PlanPremiumCountryGreeceOperating SystemAndroid Oreo, Windows 10 My Question or IssueHey there, when I go to a Genre and hit the radio button, genre radio starts to play but when I press the "GENRE RADIO FOR" on the top of the screen I have an error ...
Plan Premium Country Greece Operating System Android Oreo, Windows 10 My Question or Issue Hey there, when I go to a Genre and hit the radio button, genre radio starts to play but...
700 Views
0 replies
0 likes
he None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry IsraelDeviceXiaomiOperating SystemAndroid My Question or Issue Hello friends, multiple artists with the same n...
he None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Israel Device Xiaomi Operating System Andr...
Regular
3627 Views
4 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueSo when I’m using Spotify, and my phone locks, I attempt to close Spotify by unlocking my phone, swiping down from the home screen, where I can se...
Plan Premium Country United Kingdom Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue So when I’m using Spotify, and my phone locks, I attempt ...
Spotify Star
392 Views
1 replies
0 likes
I placed the app in unmonitored but it's still lagging. However, I doesnt lag when I'm listening on my phone speaker, only through headphones. Help?Operating System Android galaxy s8
I placed the app in unmonitored but it's still lagging. However, I doesnt lag when I'm listening on my phone speaker, only through headphones. Help? Operating System Android galaxy s8 &nbs...
Spotify Star
349 Views
1 replies
0 likes
Plan: PremiumCountry: USA DevicePixel 2Operating SystemAndroid 9Spotify App Version 8.4.97.807 A few months ago I posted this thread complaining that the repeat button had been removed from the main playing screen, and hidden behind the dots. This mo...
Plan: Premium Country: USA Device Pixel 2 Operating System Android 9 Spotify App Version 8.4.97.807 A few months ago I posted this thread complaining that the repeat button had...
Spotify Star
732 Views
1 replies
1 likes
PlanPremiumDeviceOnePlus 3TOperating SystemAndroid Oreo (8.0)My Question or Issue Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missing, but those were available previously even when I'm offline since I have do...
Plan Premium Device OnePlus 3T Operating System Android Oreo (8.0) My Question or Issue Images in the app won't load, I have a stable Wi-Fi connection. Album covers are also missi...
Spotify Star
795 Views
1 replies
0 likes
PlanPremiumCountryVietnamMy Question or IssueI want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library.
Plan Premium Country Vietnam My Question or Issue I want to only download the Greatest Hits by Queen but it keeps saving the whole album into my library.
Community Legend
714 Views
1 replies
0 likes
Plan: Spotify PremiumCountry: Iceland Device: Samsung Gear Sport S3. Tizen 4.0.0.2Hi,After the new Tizen version 4.0.0.2 upgrade installed on my Samsung Gear Sport S3 (connected with Samsung S9), the Spotify app was deleted from the Gear and is also ...
Plan: Spotify Premium Country: Iceland Device: Samsung Gear Sport S3. Tizen 4.0.0.2 Hi, After the new Tizen version 4.0.0.2 upgrade installed on my Samsung Gear Sport S3 (connected with Sam...
Casual Listener
849 Views
2 replies
3 likes
I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stopping in settimgs appareantly fixes this but only when...
I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stoppi...
Casual Listener
802 Views
2 replies
2 likes
Hi,I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I can play each one of them, then do Shazam and connect Shazam...
Hi, I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I...
Casual Listener
559 Views
2 replies
0 likes
I updated my phone to Android 9 and equalizer disappeared from Spotify. How do I get it back? I'm running Nokia 5 in Czech republic.
I updated my phone to Android 9 and equalizer disappeared from Spotify. How do I get it back? I'm running Nokia 5 in Czech republic.
Casual Listener
1046 Views
1 replies
0 likes
