Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
116559 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Newbie
234406 Views
149 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
594732 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
487977 Views
581 replies
42 likes
PlanPremiumCountryIndiaDevicePoco F1Operating SystemAndroid 9 Pie My Question or Issue Why are my Editor's Picks playlists different in my android app and windows app?The windows playlists are more relevant to me than the android ones.
Plan Premium Country India Device Poco F1 Operating System Android 9 Pie My Question or Issue Why are my Editor's Picks playlists different in my android app and windows app? ...
Newbie
1494 Views
3 replies
0 likes
How to fix media buttons not working on gs9 ???
How to fix media buttons not working on gs9 ???
405 Views
0 replies
0 likes
PlanPremiumCountryGermany DeviceOneplus 6TOperating SystemAndroid 9 My Question or Issue:There is no metadata on the cars display when connected via bluetooth. I have searched the previous posts and tried reinstalling, relogging, repairing and so on....
Plan Premium Country Germany Device Oneplus 6T Operating System Android 9 My Question or Issue: There is no metadata on the cars display when connected via bluetooth....
Newbie
1485 Views
3 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Gear Active Smartwatch My Question or IssueI'm listening to music on my watch using Wifi, not on offline mode, and with the "Download" option in my library turned off. Yet, every time I listen to a song and pull up ...
Plan Premium Country USA Device Samsung Gear Active Smartwatch My Question or Issue I'm listening to music on my watch using Wifi, not on offline mode, and with the "Download" option i...
422 Views
0 replies
0 likes
PlanFree after PremiumCountryBelgiumDeviceHuaweiOperating SystemAndroid My Question or IssueI lost my charged music on my phone (but not on my pc) when I left premium to free version. I can read my charged music on the pc (full tracks without any adv...
Plan Free after Premium Country Belgium Device Huawei Operating System Android My Question or Issue I lost my charged music on my phone (but not on my pc) when I left premium to free...
Spotify Star
747 Views
3 replies
0 likes
PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating systemAndroid Streaming through bluetooth is causing spotify to pause for a few seconds, silently, continue counting up on track lapse time then go back to where it left off and continue. It does i...
Plan Premium Country Uk Device Samsung Galaxy S8 Operating system Android Streaming through bluetooth is causing spotify to pause for a few seconds, silently, continue counting up on ...
1235 Views
0 replies
4 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceHuawei P10 liteOperating SystemAndroidMy Question or IssueToday I started Spotify and apparently I go...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Huawei P10 lite Operating System An...
Newbie
1046 Views
2 replies
4 likes
PlanFree/PremiumCountry Device(Huawei Honor)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAccidentally pressed "Report Explicit Content". Can I cancel it?
Plan Free/Premium Country Device (Huawei Honor) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Accidentally pressed "Report Explicit Conten...
Composer
1703 Views
1 replies
0 likes
PlanPremiumCountry Singapore Device(Macbook Air 2015)Operating System(OSX Yosemite) My Question or Issue Dear Spotify, I have been experiencing my songs in a playlist skipping the first 5s and the last 5s whenever I press next or it automatically loo...
Plan Premium Country Singapore Device (Macbook Air 2015) Operating System (OSX Yosemite) My Question or Issue Dear Spotify, I have been experiencing m...
Community Legend
1247 Views
5 replies
0 likes
I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult to hit in dark situations. Is there a way to fix th...
I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult ...
680 Views
0 replies
1 likes
Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetooth "next" it goes to next podcast which is not used....
Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetoot...
Community Legend
1076 Views
1 replies
1 likes
Hallo,vielleicht kann mir jemand helfen. Wenn ich Spotify Premium über meinen Mobilfunkanbieter bezahle, wird dann 9,99€ oder 10,00€ von meinem Guthaben abgebucht? Ich würde mich sehr über Antworten freuen. Viele GrüßeMartin
Hallo, vielleicht kann mir jemand helfen. Wenn ich Spotify Premium über meinen Mobilfunkanbieter bezahle, wird dann 9,99€ oder 10,00€ von meinem Guthaben abgebucht? Ich würde mich sehr über...
Composer
498 Views
1 replies
0 likes
PlanPremiumCountry U.S of ADeviceGalaxy Note 8Operating SystemAndroid OreoSpotify Version8.4.97.807 My Question or IssueWhen using the app and I select "Your Library", I see an ad for Hulu. I am not interested and would like for this to stop popping ...
Plan Premium Country U.S of A Device Galaxy Note 8 Operating System Android Oreo Spotify Version 8.4.97.807 My Question or Issue When using the app and I select "Your Li...
Spotify Legend
1156 Views
2 replies
1 likes
PlanPremiumDevice(Galaxy A50 2019)Operating System(Android 9 Pie)My Question or IssueAfter each restart of my mobile phone all songs loaded offline are deleted and all playlists are gone. The storage location is then again the internal memory instead...
Plan Premium Device (Galaxy A50 2019) Operating System (Android 9 Pie) My Question or Issue After each restart of my mobile phone all songs loaded offline are deleted and all playlists are gon...
679 Views
0 replies
2 likes
he app keeps changing music and playlist by itself. what horrible use experience
he app keeps changing music and playlist by itself. what horrible use experience
Community Legend
583 Views
1 replies
0 likes
DeviceXiaomi Readme note 3 proOperating SystemAndroid 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM)) My Question or IssueControlls Play/Pause from headphones does not work as expcted# Open spotify, play any song and click pause. You should...
Device Xiaomi Readme note 3 pro Operating System Android 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM)) My Question or Issue Controlls Play/Pause from headphones does not work...
522 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy S10+Operating SystemAndroid Pie (9) My Question or IssueI recently tried to download songs onto my phone from the Spotify App and by default the songs are loaded into the SD card. I've tried changing the storage a...
Plan Premium Country Canada Device Galaxy S10+ Operating System Android Pie (9) My Question or Issue I recently tried to download songs onto my phone from the Spotify App and...
Spotify Legend
1159 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceLG Q6Operating SystemAndroid My Question or IssueEverytime I am in offline mode my artists aren't clickable but the albums are. Also, the app says I have 484 liked songs but when I download my liked songs for offline it ...
Plan Premium Country Canada Device LG Q6 Operating System Android My Question or Issue Everytime I am in offline mode my artists aren't clickable but the albums are. Also, the app sa...
Spotify Legend
1632 Views
2 replies
1 likes
PlanPremiumCountryPolandDeviceHuawei BLA-L29Operating System9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11) My Question or IssueEvery single time I launch the app there's a full screen ad of "Premium Duo" even though I already have premium b...
Plan Premium Country Poland Device Huawei BLA-L29 Operating System 9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11) My Question or Issue Every single time I launch the app th...
412 Views
0 replies
1 likes
Hi,Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused. Is there any way to fix that? Thank you.
Hi, Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused. Is there any way to fix that? Thank you.
Composer
2015 Views
2 replies
1 likes
