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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5992 Views

0 replies

7 likes

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Superuser Contribution Spotify will only play 30-40 seconds of any track

PlanPremiumCountry United KingdomDevicehuawei P20Operating SystemAndroid 9 My Question or IssueI have never had an issue with my spotify premium before and have been experiencing this one for the last two months. Spotify will only play any track fro ...

Casual Listener

Plan Premium Country  United Kingdom Device huawei P20 Operating System Android 9   My Question or Issue I have never had an issue with my spotify premium before and have been exp...

Peter

Spotify Legend

1879 Views

2 replies

2 likes

Android
Huawei P20
  • 1879 Views
  • 2 replies
  • 2 likes

Ruined Song/Album Organisation

Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web?I used to browse my saved/ticked selection of music via albums as I find it's the mos...

Gig Goer

Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web? I used to browse my ...

484 Views

0 replies

1 likes

Android
Indexing
iphone
Music
Organisation
PC
  • 484 Views
  • 0 replies
  • 1 likes

How to start Spotify automatically connected to Cast device

Plan PremiumCountry Czech Device - Asus ZenPad 8Operating System Android 7 My Question or IssueHow to configure Spotify to automatically start playback at Cast device ? I play my music from Spotify using Google ChromeCast - now I have always point mu...

Regular

Plan Premium Country Czech   Device - Asus ZenPad 8 Operating System Android 7   My Question or Issue How to configure Spotify to automatically start playback at Cast device ? I...

542 Views

0 replies

1 likes

  • 542 Views
  • 0 replies
  • 1 likes

Asus ZenPad 8 - skip song by swaping picture not working

Plan PremiumCountry Czech Rep Device Asus ZenPad 8Operating SystemAndroid 7 My Question or IssueI ussually skip track by swapping on its picture, at my Nexus 7 and Honor 10 all OK, but with Asus ZenPad 8 this is not working, picture changes, anyway o...

Regular

Plan Premium Country Czech Rep   Device Asus ZenPad 8 Operating System Android 7   My Question or Issue I ussually skip track by swapping on its picture, at my Nexus 7 and...

268 Views

0 replies

0 likes

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Songs not downloading all the way

I'm a premium user in the US, and I'm having trouble with my Android Galaxy J3. The first issue is that many of my downloaded songs say that they are downloaded, but they only download for about a minute. The second issue I have is that many of my ar...

Casual Listener

I'm a premium user in the US, and I'm having trouble with my Android Galaxy J3. The first issue is that many of my downloaded songs say that they are downloaded, but they only download for about a mi...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

Al minimizar la app y regresar ocurre lo siguiente

Soy usuario premium y tengo mi musica descargada mi dispositivo es un huawei mate 10 lite y esto solo ocurre con los artistas que tengo descargados

Newbie

Soy usuario premium y tengo mi musica descargada mi dispositivo es un huawei mate 10 lite  y esto solo ocurre con los artistas que tengo descargados    

386 Views

0 replies

0 likes

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Disappearing Music

PlanFree/PremiumCountry DeviceZte Grandx 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android Oreo, I thinkMy Question or Issue So for the past few days I've noticed several of the clusters of songs under 'Artists' have just vanished. Bef...

Regular

Plan Free/Premium Country   Device Zte Grandx 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android Oreo, I think My Question or Issue  So for the past few...

Crain93

Regular

379 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Equalizer missing

PlanPremiumCountry AustraliaDeviceHuawei mate 20 proOperating System Android 9 My Question or Issue There is no EQ option in the menu anywhere.

Newbie

Plan Premium Country  Australia Device Huawei mate 20 pro Operating System  Android 9   My Question or Issue  There is no EQ option in the menu anywhere.

Katerina

Spotify Legend

12318 Views

2 replies

1 likes

  • 12318 Views
  • 2 replies
  • 1 likes

Lost music

My Question or Issue I switched my phones and all my music is gone. I logged in using my email and my username as well as my Facebook and nothing. All my playlists are gone. I thought an account is an account? No matter where you log on it's there. I...

Visitor

    My Question or Issue  I switched my phones and all my music is gone. I logged in using my email and my username as well as my Facebook and nothing. All my playlists are gone. I ...

Mantisentil

Community Legend

424 Views

3 replies

0 likes

  • 424 Views
  • 3 replies
  • 0 likes

Spotify not restarting after any notification on Galaxy watch

PlanPremiumCountryUK DeviceSamsung Galaxy watch Have been listening to downloaded music on spotify on my Galaxy watch while running with no problems until the past 2 weeks. Now when I get a notification Spotify no longer continues playing afterwards....

Casual Listener

  Plan Premium Country UK  Device Samsung Galaxy watch   Have been listening to downloaded music on spotify on my Galaxy watch while running with no problems until the past 2 w...

MurrayMac

Casual Listener

2161 Views

9 replies

6 likes

Galaxy Watch
Notifications
Samsung
  • 2161 Views
  • 9 replies
  • 6 likes

Album art not displaying on mobile

PlanPremiumDeviceBlackBerry Z10Operating SystemBlackBerry 10 OS Version 10.3.3.3216 Album art doesn't seem to be displaying, instead it's the generic grey vinyl. The strange part is that even when my phone is connected to wifi, album art still won't ...

Newbie

Plan Premium Device BlackBerry Z10 Operating System BlackBerry 10 OS Version 10.3.3.3216    Album art doesn't seem to be displaying, instead it's the generic grey vinyl. The strange ...

510 Views

0 replies

0 likes

  • 510 Views
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Spotify back to previous page problem

PlanPremiumCountryTurkeyDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 Pie My Question or IssueHello everyone, I have a problem with my downloaded songs/albums. Sorry for the bad english Here is the problem; I can't back to previous page when i...

Newbie

Plan Premium Country Turkey Device Samsung Galaxy Note 9 Operating System Android 9 Pie   My Question or Issue Hello everyone,   I have a problem with my downloaded songs/albums...

472 Views

0 replies

0 likes

Offline issues
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Superuser Contribution There are many musics in my songs segment which i have never liked.

As you see, i have some troubles about my songs segment on my spotify , it was really good at the beginning of my using spotfy i used to add musics into songs segment that i liked but then everything has cnahged. I have many musics that i have never ...

Casual Listener

   As you see, i have some troubles about my songs segment on my spotify , it was really good at the beginning of my using spotfy i used to add musics into songs segment that i liked but t...

Katerina

Spotify Legend

773 Views

7 replies

0 likes

  • 773 Views
  • 7 replies
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Impossible de lire un titre sur mon compte

PlanPremium CountryFrance Operating System Android Windows 10 My Question or Issue Je ne peut plus lire quelques titres depuis très longtemps parcontre, quand je me connecte avec un autre compte ce titre fonctionne. Help.

Regular

Plan Premium   Country France   Operating System  Android Windows 10   My Question or Issue   Je ne peut plus lire quelques titres depuis très longtemps parcontre,...

Hdview

Regular

974 Views

8 replies

0 likes

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  • 8 replies
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Radio list does not work

PlanPremiumCountryAustriaDeviceHonor View 10Operating SystemAndroid 9 My Question or Issue Although I click on follow when playing Radios of Artists or whatever, the Radios do not appear in the Radio list in my account. For Artists etc following func...

Newbie

Plan Premium Country Austria Device Honor View 10 Operating System Android 9   My Question or Issue  Although I click on follow when playing Radios of Artists or whatever, the Rad...

345 Views

0 replies

0 likes

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Separate Artist with Same Name

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Multiple artist that's share the same name causing listeners issues. Artist - Quin is a female rnb artist and now a Male group Quin has been added to her art...

Newbie

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  Multiple artist that's share the same name causing listeners issues. Ar...

379 Views

0 replies

0 likes

  • 379 Views
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Albums don't show up in my library

PlanPremiumCountry GermanyDeviceHuawei P9Operating SystemAndroid My Question or Issue Since I have my Huawei P9, my Albums don't show up in the Library. I am using my Spotify Account on other Devices too and never had any probelms therw. However, sin...

Newbie

  Plan Premium Country  Germany Device Huawei P9 Operating System Android   My Question or Issue   Since I have my Huawei P9, my Albums don't show up in the Library. I...

597 Views

0 replies

3 likes

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Android 9 problems

PlanPremiumCountry Device Samsung Galaxy S9+Operating System Android 9 My Question or Issue Since the update to Android 9, the app randomly shutdown, background commands especially on Bluetooth device don't work and every time i restart the phone the...

Casual Listener

Plan Premium Country   Device  Samsung Galaxy S9+ Operating System  Android 9   My Question or Issue  Since the update to Android 9, the app randomly shutdown, back...

AnthonyCa

Casual Listener

10163 Views

9 replies

9 likes

  • 10163 Views
  • 9 replies
  • 9 likes

There is a wait!

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Just like Spotify, why there is a wait everytime i open the app, then i need to wait for the playlist to load and there is a wait everytime i ...

Newbie

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Just like Spotify, why there is a wait everyti...

331 Views

0 replies

1 likes

  • 331 Views
  • 0 replies
  • 1 likes

stuck when playing my song

PlanPremiumCountry DeviceSony xperia XZ1Operating SystemAndroid P My Question or Issue when playing the song by my phone,once I tap the bottom virtual navigation button(back,home,muti)there must be stuck in my song,no matter what interface,in the spo...

Newbie

Plan Premium Country   Device Sony xperia XZ1 Operating System Android P   My Question or Issue  when playing the song by my phone,once I tap the bottom virtual navigation bu...

425 Views

0 replies

0 likes

  • 425 Views
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