Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google Family Link with Spotify Family

My post is about linking google family link kids accounts to individual spotify family account. (spotify support told me I should contact google for thisbut perhaps some where already solve this?) I'm using:* Google Family Link with three <13 year ol...

  • Newbie
  • My post is about linking google family link kids accounts to individual spotify family account.  (spotify support told me I should contact google for thisbut perhaps some where already solve thi...
  • GhostDragon1979
  • Newbie
  • 29503 Views
  • 8 replies
  • 18 likes
  • assistant
    google
    Home
  • 29503 Views
  • 8 replies
  • 18 likes

Não foi feito o estorno da mudança de cartão

Estou com esse problema após trocar o pagamento para o cartão nubank. Estou aguardando o estorno. Espero que seja o mais breve possível.

  • Newbie
  • Estou com esse problema após trocar o pagamento para o cartão nubank. Estou aguardando o estorno. Espero que seja o mais breve possível.  
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Problems with WiFi speaker

PlanPremiumDeviceSamsung Galaxy S7 Operating SystemAndroid 8.0 Spotify seems to have a mind on its own when connected to my Wifi speaker. I have trouble adding songs to the queue and when I have songs in queue it skips every other song, I don't have ...

  • Newbie
  • Plan Premium Device Samsung Galaxy S7  Operating System Android 8.0   Spotify seems to have a mind on its own when connected to my Wifi speaker. I have trouble adding songs to the qu...
  • 344 Views
  • 0 replies
  • 0 likes
  • queue
    Skiping tracks
    speaker
    Wifi Casting
    wifi playback
  • 344 Views
  • 0 replies
  • 0 likes

Random songs on locked screen and no No Album art/ covers anymore

My question/ issue: I was getting random songs showing up as playing on my locked screen, so I removed devices, disabled and logged out of Spotify. When started back up its got a different look and there's no longer any Album art anywhere, whether it...

  • Newbie
  • My question/ issue:  I was getting random songs showing up as playing on my locked screen, so I removed devices, disabled and logged out of Spotify. When started back up its got a different loo...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Fluctuating volume in car

Spotify PremiumCountry: Netherlands OnePlus 6, Android OxygenOS 9.0.4 Volkswagen Golf 7, 2018 model When I play music in the car, either via Bluetooth or Android Auto, the volume seems to fluctuate a lot. It seems to happen during the same parts of a...

  • Regular
  • Spotify Premium Country: Netherlands   OnePlus 6, Android OxygenOS 9.0.4   Volkswagen Golf 7, 2018 model     When I play music in the car, either via Bluetooth or Android ...
  • driekvds
  • Regular
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Car Display shows wrong song title

PlanPremiumCountryGermany DeviceHuawei P20 ProOperating SystemAndroid 8.1 My Question or Issue I connect my Phone via Bluetooth in my car (VW Golf VII - 2015), when it plays the music it shows the song title of the prevoius song on the car screen.Thi...

  • Casual Listener
  • Plan Premium Country Germany   Device Huawei P20 Pro Operating System Android 8.1   My Question or Issue  I connect my Phone via Bluetooth in my car (VW Golf VII - 2015), wh...
  • poochini
  • Newbie
  • 1302 Views
  • 3 replies
  • 11 likes
  • 1302 Views
  • 3 replies
  • 11 likes

Missing profile icon, social, following?

After the recent Android Spotify redesign to v8.4, my profile icon/photo is nowhere to be found. Hence, I can't find artists and users I follow and who follows me. This used to be under the Library tab. Can anyone point us to where social features ar...

  • Music Fan
  • After the recent Android Spotify redesign to v8.4, my profile icon/photo is nowhere to be found. Hence, I can't find artists and users I follow and who follows me. This used to be under the Library t...
  • nigelje
  • Music Fan
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

album file corrupted with albums from downloaded songs

Plan Premium DeviceSamsung S8 and Apple IpodOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAm about to ditch Spotify because the software is so glitchy. I've had weeks of re downloading albums that disappear despite regul...

  • Regular
  • Plan Premium   Device Samsung S8 and Apple Ipod Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Am about to ditch Spotify because the software i...
  • pmwhf
  • Regular
  • 300 Views
  • 1 replies
  • 1 likes
  • 300 Views
  • 1 replies
  • 1 likes

Samsung Galaxy J7Pro (SM-J730GM/DS) Chrashed when Spotify is installed

PlanPremiumCountry ArgentinaDeviceSamsung Galaxy J7 Pro (SM-J730GM/DS)Operating System(Android 8.1.0 My Question or Issue Hi I Installed Spotify on my Samsung Galaxy J7 Pro (SM-J730GM/DS) and Every time I open spotify It crashed & Restart.The only wa...

  • Newbie
  • Plan Premium Country  Argentina Device Samsung Galaxy J7 Pro (SM-J730GM/DS) Operating System (Android 8.1.0   My Question or Issue  Hi I Installed Spotify on my Samsung Galax...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

No Soundquality Setting on Honor View 20

PlanPremiumCountryGermanyDeviceHonor View 20Operating SystemAndroid 9 My Question or IssueWhen I'm navigating to the Spotify Settings - Sounquality it's greyed out and in brackets it says "not available". As I'm on a premium plan (family) I was wonde...

  • Casual Listener
  • Plan Premium Country Germany Device Honor View 20 Operating System Android 9   My Question or Issue When I'm navigating to the Spotify Settings - Sounquality it's greyed out and in bra...
  • ib-spot
  • Casual Listener
  • 298 Views
  • 1 replies
  • 0 likes
  • Soundquality
  • 298 Views
  • 1 replies
  • 0 likes

Spotify starts playing randomly on my locked android

PlanPremium CountrySweden DeviceOnePlus 6 Operating SystemOxygenOs 9.0.3 My Question or IssueMy phone starts playing seemingly random songs (not from my playlists) even when it's locked and I'm not playing it myself from another source. I know I'm th...

  • Casual Listener
  • Plan Premium   Country Sweden   Device OnePlus 6   Operating System OxygenOs 9.0.3   My Question or Issue My phone starts playing seemingly random songs (not from my ...
  • Reval
  • Casual Listener
  • 773 Views
  • 2 replies
  • 0 likes
  • Android
    Oneplus
  • 773 Views
  • 2 replies
  • 0 likes

Spotify Starts Playing Randomly on Android Phone

PlanPremiumCountry DeviceOneplus 6Operating SystemOxygenOS 9.0.3 My Question or Issue Starting today, my phone would randomly start playing songs on Spotify while the phone was locked and without me opening Spotify myself. It is getting annoying beca...

  • Newbie
  • Plan Premium Country   Device Oneplus 6 Operating System OxygenOS 9.0.3   My Question or Issue  Starting today, my phone would randomly start playing songs on Spotify while t...
  • nigelje
  • Music Fan
  • 736 Views
  • 1 replies
  • 1 likes
  • Playing Randomly
  • 736 Views
  • 1 replies
  • 1 likes

Spotify "Play on this phone" doesnt work in android auto?

Hi All, So I have Spotify (I am premium) on my iPhone XR, my home PC, My work PC and on my Android head unit running Android Auto. Currently, if I am listening on my home/work pc then when I bring up my phone it generally starts playing where I left ...

  • Newbie
  • Hi All,   So I have Spotify (I am premium) on my iPhone XR, my home PC, My work PC and on my Android head unit running Android Auto. Currently, if I am listening on my home/work pc t...
  • 297 Views
  • 0 replies
  • 1 likes
  • 297 Views
  • 0 replies
  • 1 likes

Devices Detect works bad

PlanPremiumCountryPoland DeviceSamsung Galaxy A3Operating SystemAndroid 6.0.1 My Question or IssueI have spotify on the phone and on a linux machine (linux mint 18). Spotify on the linux is running (not playing songs necessarily) all the time but the...

  • Casual Listener
  • Plan Premium Country Poland  Device Samsung Galaxy A3 Operating System Android 6.0.1   My Question or Issue I have spotify on the phone and on a linux machine (linux mint 18). Spo...
  • mihahauke
  • Casual Listener
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

App Not Working on Razer Phone 2

PlanPremiumCountry USADeviceRazer Phone 2Operating SystemAndroid Oreo 8.1.0 My Question or Issue The app doesnt work like it did on my Samsung S9+. I cannot turn off Data Saver so the music quality is garbage. I can turn the phone to get Datat saver ...

  • Newbie
  • Plan Premium Country  USA Device Razer Phone 2 Operating System Android Oreo 8.1.0   My Question or Issue  The app doesnt work like it did on my Samsung S9+. I cannot turn of...
  • 488 Views
  • 0 replies
  • 0 likes
  • 488 Views
  • 0 replies
  • 0 likes

Solved!! App stuck on car mode or premium user given free app

PlanPremiumCountry/usa MOTO z2 play android App no longer lets me see my artists or songs. All my songs have been moved to favorite playlist and they no longer populate the artist or album tab. I don't know if they are testing or this is a bug, but i...

Screenshot_20190214-135343.png Screenshot_20190214-135346.png Screenshot_20190214-135350.png
  • Casual Listener
  • Plan Premium Country /usa  MOTO z2 play   android  App no longer lets me see my artists or songs. All my songs have been moved to favorite playlist and they no longer populate t...
  • wongboy22
  • Casual Listener
  • 1450 Views
  • 2 replies
  • 0 likes
  • Android
  • 1450 Views
  • 2 replies
  • 0 likes

Artist Tab

As you can see from the screen shot below, the Artist tab isn't loading anything except the bands name, yet I have 85 songs downloaded and can only play their music through the Songs tab. What's the cause of this issue? This is happening with numerou...

  • Newbie
  • As you can see from the screen shot below, the Artist tab isn't loading anything except the bands name, yet I have 85 songs downloaded and can only play their music through the Songs tab. What's the ...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

Cant play an album

PlanFreeCountry DeviceSamsung Galaxy S9Operating System Android My Question or Issue I tried to play appetit for destruction by GnR, but the green play button disappeard. What happened?

  • Casual Listener
  • Plan Free Country   Device Samsung Galaxy S9 Operating System  Android   My Question or Issue  I tried to play appetit for destruction by GnR, but the green play button ...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Albums folder doesn't load on Android 8.0.0 I get the green circle instead but nothing happens

PlanPremiumCountry SpainDeviceOne Plus 3TOperating SystemAndroid 8.0.0Spotify version8.4.92.949 My Question or Issue When I try to reach my Albums folder in my library, it shows the green circle and the folder doesn't load at all. I have this problem...

  • Casual Listener
  • Plan Premium Country  Spain Device One Plus 3T Operating System Android 8.0.0 Spotify version 8.4.92.949   My Question or Issue  When I try to reach my Albums folder in my ...
  • Dorowan
  • Music Fan
  • 576 Views
  • 4 replies
  • 1 likes
  • my albums
  • 576 Views
  • 4 replies
  • 1 likes

[Bug] Previous button is disabled for song with 'new' UI when shuffling through a playlist

Plan - PremiumCountry - USA Device - Nexus 5XOperating System - Android O My Question or Issue Found this pretty niche UI bug, not sure exactly which of the steps below are required but I'm not able to narrow it down anymore on my phone. Repro: - Add...

  • Newbie
  • Plan - Premium Country - USA   Device - Nexus 5X Operating System - Android O   My Question or Issue  Found this pretty niche UI bug, not sure exactly which of the steps be...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes