Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194514 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535714 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439297 Views
565 replies
37 likes
PlanPremium / FamilyCountry UKDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or Issue In the last week my Android app has been misbehaving in the following way: Consistent crash when scrolling through 'artist' list.Unable to view li...
Plan Premium / Family Country UK Device Samsung Galaxy S8+ Operating System Android Oreo My Question or Issue In the last week my Android app has been misbehaving in...
Casual Listener
2122 Views
5 replies
6 likes
PlanPremiumCountryPanamá DeviceXiaomi Redmi Note 5 ProOperating SystemAndroid Oreo My Question or IssueAntes cuando estaba offline buscaba una canción /artista/álbum, y me aparecian muchos resultados y reproducia alguno, automáticamente las demás can...
Plan Premium Country Panamá Device Xiaomi Redmi Note 5 Pro Operating System Android Oreo My Question or Issue Antes cuando estaba offline buscaba una canción /arti...
Casual Listener
1371 Views
2 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueAccording to (https://support.spotify.com/us/using_spotify/features/spotify-radio/) there should be a like/dislike button when listening through a radio sta...
Plan Premium Country USA Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue According to (https://support.spotify.com/us/using_spotify/features/sp...
Newbie
4851 Views
14 replies
7 likes
PlanPremiumCountryBrazil Device(Moto Z2 Play)Operating System(Android Oreo) My Question or IssueOi! Mesmo com o aplicativo do Spotify e do Instagram totalmente atualizados, não aparece pra mim a opção de compartilhar músicas no Storires do Instagram....
Plan Premium Country Brazil Device (Moto Z2 Play) Operating System (Android Oreo) My Question or Issue Oi! Mesmo com o aplicativo do Spotify e do Instagram totalmente at...
Music Fan
28788 Views
23 replies
25 likes
PlanPremiumCountryAustraliaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueTwice in the past week I've been randomly logged out of Spotify (the issue may be related to changing SIM cards while travelling, but I can't confirm)...
Plan Premium Country Australia Device Samsung Galaxy S7 Operating System Android 8.0.0 My Question or Issue Twice in the past week I've been randomly logged out of Spotify (the issue...
468 Views
0 replies
0 likes
PlanPremiumCountryUnited statesDeviceNote 9Operating SystemAndroid pie My Question or IssueWhen I go to click on a artist in my library and then turn my screen off or go to home and go back to spotify I get an infinite green circle. If I go backwards...
Plan Premium Country United states Device Note 9 Operating System Android pie My Question or Issue When I go to click on a artist in my library and then turn my screen off or...
Casual Listener
979 Views
1 replies
0 likes
I have a Galaxy Watch S2 and it can't find Spotify in the Galaxy app store. How do I fix it?
I have a Galaxy Watch S2 and it can't find Spotify in the Galaxy app store. How do I fix it?
715 Views
0 replies
1 likes
PlanPremiumCountryUSADevicePixel 2 XLOperating SystemAndroid 9 PieCar2019 Honda Accord Hybrid EXMy Question or IssueI am wondering if anyone else has this issue? The Now Playing screen has strangely cropped and zoomed portion of the album art and it ...
Plan Premium Country USA Device Pixel 2 XL Operating System Android 9 Pie Car 2019 Honda Accord Hybrid EX My Question or Issue I am wondering if anyone else has this issue? The Now Playing...
1798 Views
0 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemEMUI 9 My Question or IssueRecently, I've noticed that my Spotify notifications aren't coloured based on the song's cover art, which is a feature I'm quite fond of. In the two screen...
Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System EMUI 9 My Question or Issue Recently, I've noticed that my Spotify notifications aren't coloured based on t...
673 Views
0 replies
0 likes
PlanPremiumCountryBrasil DeviceSamsung j7 prime Operating SystemAndroid 7.0 My Question or IssueSpotify decided that if its on the background it will randomly START playing whatever song it was playing before. I can be typing some form into chrome an...
Plan Premium Country Brasil Device Samsung j7 prime Operating System Android 7.0 My Question or Issue Spotify decided that if its on the background it will random...
393 Views
0 replies
0 likes
Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen or so times they'll show up but on artists that I ...
Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen...
429 Views
0 replies
0 likes
When using the mobile app, do you always have to hit "play" before selecting a device? (Cast device specifically). There seems to be an overlay that pops up when something is playing and that is where you can select a device to play music to. But I c...
When using the mobile app, do you always have to hit "play" before selecting a device? (Cast device specifically). There seems to be an overlay that pops up when something is playing and tha...
415 Views
0 replies
2 likes
PlanPremiumCountry Australia Device Android My Question or IssueWish to report a type error in Yusaf/Cat Steven's Matthew and Son album. The song "Baby get your head **bleep** on" says 'sereo version' instead of sterio version.
Plan Premium Country Australia Device Android My Question or Issue Wish to report a type error in Yusaf/Cat Steven's Matthew and Son album. The song "Baby get your hea...
474 Views
0 replies
0 likes
PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0 My Question or IssueMy issue is that for some reason after a period not using my Spotify app and then opening it, it will say i have no internet connection on my 4...
Plan Premium Country The Netherlands Device Samsung Galaxy S9+ Operating System Android 8.0.0 My Question or Issue My issue is that for some reason after a period not using my Spotif...
Casual Listener
517 Views
2 replies
0 likes
When I'm listening to music I will get an error which makes the album go white and says I have to have premium to peek at the next song, while I have premium. I also can't tap on the text or properly see it. PlanPremiumCountryNetherlandsDeviceWiko U ...
When I'm listening to music I will get an error which makes the album go white and says I have to have premium to peek at the next song, while I have premium. I also can't tap on the text or properly...
Community Legend
1135 Views
1 replies
0 likes
PlanPremium StudentCountryUSADevicePC Destktop and Laptop and iPhone--all my devicesOperating SystemWindows 10, iPhone My Question or IssueSpotify keeps switching to a different (the same every time) playlist after every song of the current playlist ...
Plan Premium Student Country USA Device PC Destktop and Laptop and iPhone--all my devices Operating System Windows 10, iPhone My Question or Issue Spotify keeps switching to a differ...
Spotify Legend
13916 Views
1 replies
2 likes
PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid 9 Pie My Question or IssueWhilst using the facial recognition and 'Smart lock screen notifications' feature, Spotify music controls on the lock screen are unusable without fi...
Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android 9 Pie My Question or Issue Whilst using the facial recognition and 'Smart lock screen notifications...
Spotify Legend
5558 Views
3 replies
0 likes
Hi, Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (and my other PC) through my home wifi. The only device that I ...
Hi, Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (an...
Spotify Legend
604 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was changed in a recent update, I find that when I save albums, the individua...
Plan Premium Country Canada Device Samsung Galaxy S7 Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was cha...
Casual Listener
1270 Views
1 replies
3 likes
It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist anytime they're listening to music or creating playl...
It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist a...
Casual Listener
1612 Views
2 replies
5 likes
