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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839960 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839960 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13639 Views
  • 1 replies
  • 0 likes
  • 13639 Views
  • 1 replies
  • 0 likes

Solved!! Delete entire download list

Is there a way to delete all my music? Im wanting to start fresh with my music.PlanFree/PremiumCountry CanadaDeviceLG G5Operating System My Question or Issue I just want to delete my music. All of it.

  • Casual Listener
  • Is there a way to delete all my music? Im wanting to start fresh with my music. Plan Free/Premium Country  Canada Device LG G5 Operating System     My Question or Issue &nbs...
  • Noah
  • Spotify Star
  • 10994 Views
  • 3 replies
  • 0 likes
  • 10994 Views
  • 3 replies
  • 0 likes

Superuser Contribution No way to report song issues

Plan/PremiumCountry Device, Samsung Galaxy S8Operating System Android Oreo My Question or Issue When I find a incorrect artist or song name there is no way to report it in the Android app. The article in help says press the 3 dots and I have but noth...

  • Casual Listener
  • Plan /Premium Country   Device , Samsung Galaxy S8 Operating System  Android Oreo   My Question or Issue   When I find a incorrect artist or song name  there ...
  • olopis
  • Regular
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music downloaded on my SD card is getting deleted every time i shut down my phone

PlanPremiumColombia DeviceMoto G6Operating SystemAndroid Oreo I'm downloading my music as I have always do on my SD card. I realized days ago that my music was no longer avaible on offline mode however, my SD card had the 20GB of music I downloaded p...

  • Newbie
  • Plan Premium Colombia   Device Moto G6 Operating System Android Oreo   I'm downloading my music as I have always do on my SD card. I realized days ago that my music was no lon...
  • SergioDavid
  • Roadie
  • 378 Views
  • 1 replies
  • 1 likes
  • 378 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reproduce siguiente canción pero muestra el nombre de la interior

El reproductor en spotify connect se lagea mucho ala hora de escuchar una lista de reproducción aveces el reproductor de la barra de notificaciones desaparece desinstalación e instalación varias veces en dispositivos pero el problema sigue. tengo una...

  • Visitor
  • El reproductor en spotify connect se lagea mucho ala hora de escuchar una lista de reproducción aveces el reproductor de la barra de notificaciones desaparece desinstalación e instalación varias vece...
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en la playlist shuffle syndrome

Prima Reproduscan y pasen de cancion. El problema afecta a otras listas. Https://open.spotify.com/user/spotify/playlist/37i9dQZF1DWUq3wF0JVtEy

  • Visitor
  • Prima  Reproduscan y pasen de cancion. El problema afecta a otras listas.  Https://open.spotify.com/user/spotify/playlist/37i9dQZF1DWUq3wF0JVtEy
  • SergioDavid
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wear OS native app removed?

Not talking about the built in Spotify integrated functionality that pops up whenever you start playing on your phone, but there use to be a (pretty horrible) stand alone app that you could install, i forget if it was through the play store or if it ...

  • Casual Listener
  • Not talking about the built in Spotify integrated functionality that pops up whenever you start playing on your phone, but there use to be a (pretty horrible) stand alone app that you could install, ...
  • BaronKrause
  • Casual Listener
  • 552 Views
  • 2 replies
  • 1 likes
  • 552 Views
  • 2 replies
  • 1 likes

"a facebook error has occurred"

PlanPremiumCountry UKDeviceSamsung GalaxyOperating SystemAndroid Oreo My Question or Issue Trying to log into Spotify on an android phone. Just comes up with error "a facebook error has occurred" immediately every time. Removing Spotify from Facebook...

  • Casual Listener
  •   Plan Premium Country  UK Device Samsung Galaxy Operating System Android Oreo   My Question or Issue  Trying to log into Spotify on an android phone. Just comes u...
  • Billy-J
  • Spotify Star
  • 1132 Views
  • 1 replies
  • 0 likes
  • 1132 Views
  • 1 replies
  • 0 likes

Solved!! "Play queue" button disappeared

PlanPremiumCountry FranceDeviceSamsung Galaxy S7 (SM-G930F)Operating SystemAndroid Oreo 8.0 My Question or Issue Sorry if the case is already solved on an other message. I didn't find a similar problem. So, I recently noticed a new player when I play...

  • Casual Listener
  •   Plan Premium Country  France Device Samsung Galaxy S7 (SM-G930F) Operating System Android Oreo 8.0   My Question or Issue  Sorry if the case is already solved on...
  • Billy-J
  • Spotify Star
  • 7242 Views
  • 5 replies
  • 0 likes
  • 7242 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to wifi on Honor 9

PlanPremiumCountry HungaryDeviceHonor 9Operating SystemAndroid 8.0.0 My Question or IssueSpotify doesn't see internet connection if the phone is connected to any Wifi network.To fix this, I deleted all the application's data and reinstall the applica...

  • Casual Listener
  • Plan Premium Country  Hungary Device Honor 9 Operating System Android 8.0.0   My Question or Issue Spotify doesn't see internet connection if the phone is connected to any Wi...
  • burbeci
  • Casual Listener
  • 999 Views
  • 2 replies
  • 0 likes
  • wifi android honor9
  • 999 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Finding profiles

PlanFreeCountry AustraliaDeviceOppo A73Operating SystemAndroid: CPH1725EX_11_A.27_180609Spotify Version: 8.4.64.555 My Question or Issue So on my phone when I go to search for a user I type in their user name and only a couple options come up and nei...

  • Regular
  • Plan Free Country   Australia Device Oppo A73 Operating System Android: CPH1725EX_11_A.27_180609 Spotify Version: 8.4.64.555   My Question or Issue  So on my phone when I g...
  • Alfredo
  • Roadie
  • 333 Views
  • 3 replies
  • 0 likes
  • 333 Views
  • 3 replies
  • 0 likes

EQ

PlanPremiumCountry BrasilDeviceOnePlus 3tOperating SystemAndroid Oreo NÃO TENHO EQUALIZADOR!

  • Newbie
  • Plan Premium Country  Brasil Device OnePlus 3t Operating System Android Oreo   NÃO TENHO EQUALIZADOR!   
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists missing

PlanFreeCountry Device Operating System My Question or Issue After the recent update my Android version of Spotify is missing all of my saved artists. It still shows my albums under the "Albums" section, but none of my artists are appearing under "Ar...

  • Casual Listener
  • Plan Free Country   Device   Operating System     My Question or Issue  After the recent update my Android version of Spotify is missing all of my saved artists. It...
  • steviesteve75
  • Casual Listener
  • 360 Views
  • 4 replies
  • 0 likes
  • 360 Views
  • 4 replies
  • 0 likes

i can't pay for premium

i checked everything that written on help but all them are ok. please help me iwant to know why that happens.

  • Newbie
  •   i checked everything that written on help but all them are ok. please help me iwant to know why that happens. 
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify offline downloads repeatedly deleted Huawei p10

I have premium on my Huawei P10. My spotify periodically deletes all of my downloaded songs/playlists/albums and each time I have to redownload everything which takes ages. I've had two Huawei p10s and this has been a problem for both phones. I pay f...

  • Newbie
  • I have premium on my Huawei P10. My spotify periodically deletes all of my downloaded songs/playlists/albums and each time I have to redownload everything which takes ages. I've had two Huawei p10s a...
  • Alfredo
  • Roadie
  • 425 Views
  • 1 replies
  • 1 likes
  • downloads
    huawei
    offline
  • 425 Views
  • 1 replies
  • 1 likes

Superuser Contribution Auto start

PlanFreeCountry DeviceSamsung Note 8Operating SystemOreo My Question or Issue When I connect my phone with car bluetooh, spotify starts automatically. Is it possible to disable it?

  • Regular
  • Plan Free Country   Device Samsung Note 8 Operating System Oreo   My Question or Issue  When I connect my phone with car bluetooh, spotify starts automatically. Is it possibl...
  • Alfredo
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Music playback stops after a while / no notification area control

PlanPremiumCountry HungaryDeviceOneplus 5TOperating SystemAndroid Oreo My Question or Issue Hello,I have an issue for some weeks now, where I do not have notification center playback control when I quit the app, and aslo the music playback just stops...

  • Newbie
  •   Plan Premium Country  Hungary Device Oneplus 5T Operating System Android Oreo   My Question or Issue  Hello, I have an issue for some weeks now, where I do not ...
  • J-kuremyr
  • Newbie
  • 456 Views
  • 2 replies
  • 2 likes
  • 456 Views
  • 2 replies
  • 2 likes

Superuser Contribution Local archives

PlanPremiumCountryBrazil Operating System(Android.) My Question or IssueHave tou guys removed the import files from the app? It still on the pc version tho

  • Newbie
  •   Plan Premium Country Brazil   Operating System (Android.)   My Question or Issue Have tou guys removed the import files from the app? It still on the pc version tho  
  • JuanSebastian
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music is muted on bluetooth, while the timer keeps running

AccountPremium Country NetherlandsDeviceOneplus 6Anker soundcore pro +Operating SystemAndroid Oreo 8.1.0 My Question or IssueIve got a problem playing music via bluetooth. The music is muted while i get notifications. To solve it i neef to disconnect...

  • Newbie
  • Account Premium   Country  Netherlands Device Oneplus 6 Anker soundcore pro + Operating System Android Oreo 8.1.0   My Question or Issue Ive got a problem playing mus...
  • Alfredo
  • Roadie
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps deleting my downloads

PlanPremiumCountryPhilippines DeviceXiaomi Redmi 5AOperating SystemAndroid 7.1.2 My Question or IssueI've checked out other posts on this same issue but nothing seems to resolve it.Basically, my Android device won't keep the downloads it has. It'll d...

  • Newbie
  • Plan Premium Country Philippines   Device Xiaomi Redmi 5A Operating System Android 7.1.2   My Question or Issue I've checked out other posts on this same issue but nothing seems ...
  • Alfredo
  • Roadie
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Env: prod