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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375738 Views

541 replies

34 likes

Account
Free
  • 375738 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

  • 7538 Views
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  • 7 likes

I cant see songs

PlanPremiumCountryTurkeyDevice(ASUS ZENFONE MAX)Operating System(Android 6.0.1) My Issue is when I click the singers(on my library or On all Singers part ) I cant see anything,I cant see Singer's songs,I saved songs but I cant see,I see Just a black ...

Newbie

Plan Premium Country Turkey Device (ASUS ZENFONE MAX) Operating System (Android 6.0.1)   My Issue is when I click the singers(on my library or On all Singers part ) I cant see anything,...

Nico

Community Legend

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

No filter and search bar on top of playlists

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueIn previous releases, there was the easy to use filter-bar with sorting and search functionality on top of every playlist if swiped.That filter bar isn't ...

Visitor

Plan Premium Country Germany Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue In previous releases, there was the easy to use filter-bar with sorting and se...

634 Views

0 replies

5 likes

  • 634 Views
  • 0 replies
  • 5 likes

Albums doesn't show

Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then these songs will appear in "Liked Songs" (Mac、iPad and...

Newbie

Plan Premium Country Taiwan Device Smartisan R1 Operating System Android 8.1.0 My Question or Issue I have installed Spotify Desktop (Mac)、iPad and Android, and I found if I save some songs, then the...

469 Views

0 replies

0 likes

  • 469 Views
  • 0 replies
  • 0 likes

getting my account on my phone

HelloI signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but it always connects with his. Any info appreciated on ...

Casual Listener

Hello I signed up for a trial free account. I downloaded the app on my Samsung Galaxy 7 Edge and it connected to my husbands spotify account. I have installed/uninstalled the app numerous times but ...

CH101

Casual Listener

443 Views

2 replies

0 likes

  • 443 Views
  • 2 replies
  • 0 likes

Android Spotify displays my username as numbers on song screen

PlanPremiumCountryJapan DeviceGoogle Pixel 3 XLOperating SystemAndroid Oreo My Question or IssueHi, so I've been having this issue for quite a while now, maybe more than a year.I used my Facebook account to sign up Spotify and I have the [Facebook Da...

Visitor

Plan Premium Country Japan   Device Google Pixel 3 XL Operating System Android Oreo   My Question or Issue Hi, so I've been having this issue for quite a while now, maybe mo...

530 Views

0 replies

0 likes

Android 9
  • 530 Views
  • 0 replies
  • 0 likes

Can't filter view saved songs by artists/search saved songs in new interface

PlanPremiumCountryBrazilDeviceAsus Zenfone 4Operating SystemAndroid 7.1.1 - Nougat My Question or IssueTwo days ago (April 30th), apparently my Spotify autoupdate to a new version (currently, 8.4.97.807) or simply a new interface. It seems like this ...

Casual Listener

Plan Premium Country Brazil Device Asus Zenfone 4 Operating System Android 7.1.1 - Nougat   My Question or Issue Two days ago (April 30th), apparently my Spotify autoupdate to a new ve...

felipe_trapt

Casual Listener

1178 Views

1 replies

1 likes

Filter songs
Search for a song expanded
viewing
  • 1178 Views
  • 1 replies
  • 1 likes

WiFi speaker starts working at home when listening to Spotify in car

PlanPremiumCountryUnited KingdomDevicesOne Plus 3T phone, Audio Pro 200 WiFi Speaker, BMW carOperating System(Android) My Question or IssueJust wondering if anyone can explain this rather odd issue I had yesterday!On Sunday morning I was listening to...

Regular

Plan Premium Country United Kingdom Devices One Plus 3T phone, Audio Pro 200 WiFi Speaker, BMW car Operating System (Android)   My Question or Issue Just wondering if anyone can explai...

674 Views

0 replies

0 likes

  • 674 Views
  • 0 replies
  • 0 likes

Solved!! My mobile did an automatic reset now i do not have premium

PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any moreI have an android deviceI tried to Install Spotify again, but nothing changed. Or shall I cancel the contract by email and boo...

Casual Listener

PPhello my mobile did an automatic reset. Now I tried to loggin in my account it worked, but premium is not working any more I have an android device I tried to Install Spotify again, but nothing c...

Nico

Community Legend

1146 Views

5 replies

0 likes

Premium
  • 1146 Views
  • 5 replies
  • 0 likes

[Android] Shuffle my saved/downloaded songs

I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloaded songs I have to 'like' them. The point is: I do...

Newbie

I am referring to this idea which is already closed unfortunately so I cannot give an answer... It is stated that the library function has changed recently and in order to shuffle my saved or downloa...

504 Views

0 replies

1 likes

Android
  • 504 Views
  • 0 replies
  • 1 likes

Wired Headphone button not working on lockscreen since Pie update

Plan PremiumCountryUSADeviceNote 9 Operating SystemPieMy IssueSince Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses function until phone manually unlocked and Spotify opened and play pressed in Spotify app.

Casual Listener

  Plan  Premium Country USA Device Note 9  Operating System Pie My Issue Since Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses fun...

bbrooksby

Casual Listener

788 Views

2 replies

0 likes

lockscreen
Note 9
Pie
wired headset
  • 788 Views
  • 2 replies
  • 0 likes

HUGE Battery drain on Samsung Galaxy S8

None of the below information is required. However, the more you DeviceSamsung Galaxy S8Operating SystemAndroid OreoMy Question or IssueSpotify absolutely murders my battery life for no discernable reason, over 10% in half an hour and I've found no f...

Newbie

None of the below information is required. However, the more you  Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue Spotify absolutely murders my battery lif...

webbo

Regular

805 Views

1 replies

3 likes

  • 805 Views
  • 1 replies
  • 3 likes

Solved!! Music stops and app crashes when screen is off

PlanPremiumCountryFranceDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueThe music stops a few seconds after i change app or turn off the screen, then when i try to get back to the app it crashes.Thank you in advance for your help.

Casual Listener

Plan Premium Country France Device LG G6 Operating System Android 8.0.0   My Question or Issue The music stops a few seconds after i change app or turn off the screen, then when i try ...

Billy-J

Spotify Star

5260 Views

5 replies

0 likes

Crash
  • 5260 Views
  • 5 replies
  • 0 likes

Song not fond

PlanPremiumCountryIsrael DeviceHuawei p20 proOperating SystemAndroid 9 My Question or IssueI looking for song nf - on another level And It's not showing up

Visitor

  Plan Premium Country Israel   Device Huawei p20 pro Operating System Android 9   My Question or Issue I looking for song nf - on another level  And It's not showing...

kirashi

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Albums not loading quick

PlanPremiumCountry DeviceMoto Z2Operating SystemAndroid Oreo My Question or IssueThe albums take a long time to corrrectly load since the last update, only the albums. Playlist and almost everything works fine. I clean cache, re-install the app and e...

Regular

  Plan Premium Country   Device Moto Z2 Operating System Android Oreo   My Question or Issue The albums take a long time to corrrectly load since the last update, only the a...

Anthonyequisde

Regular

956 Views

6 replies

0 likes

  • 956 Views
  • 6 replies
  • 0 likes

Solved!! Song restarts every time Spotify is opened

PlanPremiumCountryUSADeviceEonon Android Car StereoOperating SystemAndroid 8.1My Question or IssueWhen I open the app, the song restarts instead of picking up where it left off. My other Android devices play the song from the last point played. Not a...

Casual Listener

  Plan Premium Country USA Device Eonon Android Car Stereo Operating System Android 8.1 My Question or Issue When I open the app, the song restarts instead of picking up where it left ...

songassistant

Composer

2608 Views

1 replies

0 likes

Song restart
  • 2608 Views
  • 1 replies
  • 0 likes

Solved!! No Shuffle Button on ANDROID

Plan: FreeCountry: UKDevice: Samsung J3Operating System: ANDROIDMy Question or IssueIt's been asked 1000s of times before but none of the so called "solutions" seem to work.There is NO Shuffle button on ANDROIDOne post talked about "you can't UN-shuf...

Casual Listener

Plan: Free Country: UK Device: Samsung J3 Operating System: ANDROID My Question or Issue It's been asked 1000s of times before but none of the so called "solutions" seem to work. There ...

songassistant

Composer

1991 Views

1 replies

0 likes

  • 1991 Views
  • 1 replies
  • 0 likes

Spotify premium with google play prepaid card

Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay PlanPremiumCountryGermany DeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue

Newbie

Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay  Plan Premium Country Germany  Device Samsung g...

songassistant

Composer

8104 Views

1 replies

1 likes

  • 8104 Views
  • 1 replies
  • 1 likes

Solved!! No repeat/shuffle option

PlanFreeCountry India Device LenovoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no shuffle/repeat button on my spotify. Please help as this is causing much trouble as I am unable to repeat a song or a playlist.

Casual Listener

  Plan Free Country India   Device Lenovo Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There is no shuffle/repeat button on my spotif...

Safia18

Casual Listener

3430 Views

4 replies

0 likes

  • 3430 Views
  • 4 replies
  • 0 likes

Unable to change track from steering wheel

PlanPremiumCountryThailandDeviceSamsung Galaxy S10+Operating SystemAndroid 9.0 My Question or IssueI'm using BMW 3 series (with iDrive 6) and was able to skip track using steering wheel control when I was using iPhone X (iOS 12). However, I can't do ...

Newbie

Plan Premium Country Thailand Device Samsung Galaxy S10+ Operating System Android 9.0   My Question or Issue I'm using BMW 3 series (with iDrive 6) and was able to skip track using ste...

1469 Views

0 replies

3 likes

Android 9
BMW
BMW and Spotify
BMW Connected
BMW integration
Samsung
  • 1469 Views
  • 0 replies
  • 3 likes

Compartir lo que escucho en Instagram storys

PlanPremiumCountryUruguayDeviceHuawei Y9 2019Operating SystemAndroid Oreo 8 My Question or IssueNo me aparece la opción de compartir lo que estoy escuchando en mis historias de Instagram. Tengo la versión más reciente de ambas aplicaciones, y ya prob...

Regular

Plan Premium Country Uruguay Device Huawei Y9 2019 Operating System Android Oreo 8   My Question or Issue No me aparece la opción de compartir lo que estoy escuchando en mis historias ...

nicolle_490

Regular

1645 Views

2 replies

2 likes

  • 1645 Views
  • 2 replies
  • 2 likes