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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397733 Views

547 replies

35 likes

Account
Free
  • 397733 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8522 Views

0 replies

7 likes

  • 8522 Views
  • 0 replies
  • 7 likes

Wired Headphone button not working on lockscreen since Pie update

Plan PremiumCountryUSADeviceNote 9 Operating SystemPieMy IssueSince Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses function until phone manually unlocked and Spotify opened and play pressed in Spotify app.

Casual Listener

  Plan  Premium Country USA Device Note 9  Operating System Pie My Issue Since Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses fun...

bbrooksby

Casual Listener

816 Views

2 replies

0 likes

lockscreen
Note 9
Pie
wired headset
  • 816 Views
  • 2 replies
  • 0 likes

HUGE Battery drain on Samsung Galaxy S8

None of the below information is required. However, the more you DeviceSamsung Galaxy S8Operating SystemAndroid OreoMy Question or IssueSpotify absolutely murders my battery life for no discernable reason, over 10% in half an hour and I've found no f...

Newbie

None of the below information is required. However, the more you  Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue Spotify absolutely murders my battery lif...

webbo

Regular

841 Views

1 replies

3 likes

  • 841 Views
  • 1 replies
  • 3 likes

Solved!! Music stops and app crashes when screen is off

PlanPremiumCountryFranceDeviceLG G6Operating SystemAndroid 8.0.0 My Question or IssueThe music stops a few seconds after i change app or turn off the screen, then when i try to get back to the app it crashes.Thank you in advance for your help.

Casual Listener

Plan Premium Country France Device LG G6 Operating System Android 8.0.0   My Question or Issue The music stops a few seconds after i change app or turn off the screen, then when i try ...

Billy-J

Spotify Star

5321 Views

5 replies

0 likes

Crash
  • 5321 Views
  • 5 replies
  • 0 likes

Song not fond

PlanPremiumCountryIsrael DeviceHuawei p20 proOperating SystemAndroid 9 My Question or IssueI looking for song nf - on another level And It's not showing up

Visitor

  Plan Premium Country Israel   Device Huawei p20 pro Operating System Android 9   My Question or Issue I looking for song nf - on another level  And It's not showing...

kirashi

Community Legend

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Albums not loading quick

PlanPremiumCountry DeviceMoto Z2Operating SystemAndroid Oreo My Question or IssueThe albums take a long time to corrrectly load since the last update, only the albums. Playlist and almost everything works fine. I clean cache, re-install the app and e...

Regular

  Plan Premium Country   Device Moto Z2 Operating System Android Oreo   My Question or Issue The albums take a long time to corrrectly load since the last update, only the a...

Anthonyequisde

Regular

991 Views

6 replies

0 likes

  • 991 Views
  • 6 replies
  • 0 likes

Solved!! Song restarts every time Spotify is opened

PlanPremiumCountryUSADeviceEonon Android Car StereoOperating SystemAndroid 8.1My Question or IssueWhen I open the app, the song restarts instead of picking up where it left off. My other Android devices play the song from the last point played. Not a...

Casual Listener

  Plan Premium Country USA Device Eonon Android Car Stereo Operating System Android 8.1 My Question or Issue When I open the app, the song restarts instead of picking up where it left ...

songassistant

Composer

2643 Views

1 replies

0 likes

Song restart
  • 2643 Views
  • 1 replies
  • 0 likes

Solved!! No Shuffle Button on ANDROID

Plan: FreeCountry: UKDevice: Samsung J3Operating System: ANDROIDMy Question or IssueIt's been asked 1000s of times before but none of the so called "solutions" seem to work.There is NO Shuffle button on ANDROIDOne post talked about "you can't UN-shuf...

Casual Listener

Plan: Free Country: UK Device: Samsung J3 Operating System: ANDROID My Question or Issue It's been asked 1000s of times before but none of the so called "solutions" seem to work. There ...

songassistant

Composer

2021 Views

1 replies

0 likes

  • 2021 Views
  • 1 replies
  • 0 likes

Spotify premium with google play prepaid card

Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay PlanPremiumCountryGermany DeviceSamsung galaxy S7 edgeOperating SystemAndroid My Question or Issue

Newbie

Hello, I bought a google play prepaid card because I wanted to buy spotify premium for a month, and I dont see an option for google pay  Plan Premium Country Germany  Device Samsung g...

songassistant

Composer

8136 Views

1 replies

1 likes

  • 8136 Views
  • 1 replies
  • 1 likes

Solved!! No repeat/shuffle option

PlanFreeCountry India Device LenovoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no shuffle/repeat button on my spotify. Please help as this is causing much trouble as I am unable to repeat a song or a playlist.

Casual Listener

  Plan Free Country India   Device Lenovo Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There is no shuffle/repeat button on my spotif...

Safia18

Casual Listener

3535 Views

4 replies

0 likes

  • 3535 Views
  • 4 replies
  • 0 likes

Unable to change track from steering wheel

PlanPremiumCountryThailandDeviceSamsung Galaxy S10+Operating SystemAndroid 9.0 My Question or IssueI'm using BMW 3 series (with iDrive 6) and was able to skip track using steering wheel control when I was using iPhone X (iOS 12). However, I can't do ...

Newbie

Plan Premium Country Thailand Device Samsung Galaxy S10+ Operating System Android 9.0   My Question or Issue I'm using BMW 3 series (with iDrive 6) and was able to skip track using ste...

1493 Views

0 replies

3 likes

Android 9
BMW
BMW and Spotify
BMW Connected
BMW integration
Samsung
  • 1493 Views
  • 0 replies
  • 3 likes

Compartir lo que escucho en Instagram storys

PlanPremiumCountryUruguayDeviceHuawei Y9 2019Operating SystemAndroid Oreo 8 My Question or IssueNo me aparece la opción de compartir lo que estoy escuchando en mis historias de Instagram. Tengo la versión más reciente de ambas aplicaciones, y ya prob...

Regular

Plan Premium Country Uruguay Device Huawei Y9 2019 Operating System Android Oreo 8   My Question or Issue No me aparece la opción de compartir lo que estoy escuchando en mis historias ...

nicolle_490

Regular

1673 Views

2 replies

2 likes

  • 1673 Views
  • 2 replies
  • 2 likes

Android app only showing me the free version even though I have premium

PlanPremiumCountryUKDeviceHuawei Honor 10Operating SystemAndroid 9 My Question or IssueI have a student premium account and everything was fine up until about 4 weeks ago when the app changed how it looked and I have since found out it is the way fre...

Casual Listener

Plan Premium Country UK Device Huawei Honor 10 Operating System Android 9   My Question or Issue I have a student premium account and everything was fine up until about 4 weeks ago whe...

Kamran

Composer

1713 Views

4 replies

1 likes

Android
Free
Premium
  • 1713 Views
  • 4 replies
  • 1 likes

"More like Artist/Playlist" section stuck on one artist for the past month

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s6 EdgeOperating SystemAndroid My Question or IssueI listened to the band "whoo" once a couple months ago and my "more like artist" section on the home screen has been stuck on "More like whoo" ever...

Regular

Plan Premium Country United States Device Samsung Galaxy s6 Edge Operating System Android   My Question or Issue I listened to the band "whoo" once a couple months ago and my "more lik...

Heyh

Regular

1275 Views

3 replies

2 likes

  • 1275 Views
  • 3 replies
  • 2 likes

downloaded songs get delated after any phone update

PlanPremium DeviceSamsung galaxy S9Operating Systemandroid 9 My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that ...

Regular

  Plan Premium   Device Samsung galaxy S9 Operating System android 9   My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get del...

410 Views

0 replies

1 likes

  • 410 Views
  • 0 replies
  • 1 likes

Cannot use Google Assistant on NVIDIA Shield

PlanPremium FamilyCountryUSADeviceNVIDIA Shield TVOperating SystemAndroid My Question or IssueWhen I try to use the google assistant to play music on my NVIDIA shield TV either directly through the remote or through one of my google home devices (hub...

Regular

  Plan Premium Family Country USA Device NVIDIA Shield TV Operating System Android   My Question or Issue When I try to use the google assistant to play music on my NVIDIA shield...

748 Views

0 replies

1 likes

  • 748 Views
  • 0 replies
  • 1 likes

Follow artists not working

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 pieSpotify Version 8.4.97.807 My Question or IssueI can't follow artists anymore, I press the follow button on any artist's page and it turns on the circle green and ...

Newbie

Plan Premium Country United States Device Samsung Galaxy Note 9 Operating System Android 9 pie Spotify Version 8.4.97.807   My Question or Issue I can't follow artists anymore, I pres...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

Downloads gone after reboot

PlanPremiumCountryGermanyDeviceMoto Z2 PlayOperating SystemAndroid 8.0, February patch My Question or IssueFor the last two versions, Spotify refuses to remember downloaded playlists. Songs synced from PC are shown as downloaded, but trying to play t...

Regular

Plan Premium Country Germany Device Moto Z2 Play Operating System Android 8.0, February patch   My Question or Issue For the last two versions, Spotify refuses to remember downloaded p...

Billy-J

Spotify Star

611 Views

3 replies

0 likes

  • 611 Views
  • 3 replies
  • 0 likes

Galaxy S9+ Crashes when using Spotify app

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid P My Question or IssueWhenever I open Spotify on my phone I can use it fine until my screen timesout. Then when I try to turn my screen back on it goes black, flahes, and then resta...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android P   My Question or Issue Whenever I open Spotify on my phone I can use it fine until my screen timesout. The...

yooc53

Casual Listener

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Spotify + Android Pie- app crashes, can't swap songs remotely, pausing songs

PlanPremiumCountry SwedenDeviceGalaxy s9+Operating SystemAndroid Pie My Question or Issue Issues are stated in the topic. The app crashes every now and then auto opens itself when it does. Music pauses every now and then. Seems to be related to the c...

Gig Goer

Plan Premium Country  Sweden Device Galaxy s9+ Operating System Android Pie   My Question or Issue  Issues are stated in the topic.   The app crashes every now and the...

yooc53

Casual Listener

4570 Views

13 replies

10 likes

  • 4570 Views
  • 13 replies
  • 10 likes

[Music] HiFi Quality - Lossless Streaming 16bit 44.1khz

I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Very High setting only applicable when listening throu...

Newbie

I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Ver...

539 Views

0 replies

0 likes

  • 539 Views
  • 0 replies
  • 0 likes