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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Infinite Loading in Albums

Yeah hi, The Spotify app is pi**ing me off sooo much for the past week.First, for some StUPID reason I cant download any songs. And now suddenly, out of nowhere I CAN download songs, but when I downloaded Lady Gaga Shallow, there is an infinite loadi...

  • Newbie
  • Yeah hi, The Spotify app is pi**ing me off sooo much for the past week. First, for some StUPID reason I cant download any songs. And now suddenly, out of nowhere I CAN download songs, but when I dow...
  • Dorowan
  • Music Fan
  • 628 Views
  • 1 replies
  • 2 likes
  • 628 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Genius: Behind the lyrics

Is Genius: Behind the lyrics not availiable anymore on Android? If not Why? I really liked it and i miss it!

  • Regular
  • Is Genius: Behind the lyrics not availiable anymore on Android? If not Why? I really liked it and i miss it!
  • Peter
  • Spotify Legend
  • 2504 Views
  • 9 replies
  • 0 likes
  • 2504 Views
  • 9 replies
  • 0 likes

Spotify not stopping when an incoming call comes through

PlanPremium CountryIreland DeviceGoogle pixel 2 Operating SystemAndroid Oreo My Question or Issue When I listen to Spotify, if I get a phonecall it just plays over. I've missed so many calls due to this and I've no idea how to fix it. I've tried to h...

  • Newbie
  •     Plan Premium   Country Ireland    Device Google pixel 2   Operating System Android Oreo   My Question or Issue   When I listen to Spot...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Album library on ONE device refuses to load

PlanFree/PremiumCountry United KingdomDevicePocophone F1Operating SystemAndroid Pie My Question or IssueSo I fancied listening to an album today and, whilst on the underground, the album list wouldn't load with the green icon perpetually spinning. Ne...

  • Casual Listener
  •   Plan Free/Premium Country  United Kingdom Device Pocophone F1 Operating System Android Pie   My Question or Issue So I fancied listening to an album today and, whilst on t...
  • Dorowan
  • Music Fan
  • 400 Views
  • 4 replies
  • 1 likes
  • 400 Views
  • 4 replies
  • 1 likes

Liked song from notification does not get saved

PlanPremiumCountry DeviceHuawei P9Operating SystemAndroid 7.0 My Question or Issue When I 'like' song from notification center, it does not get saved. Liked couple of songs yesterday but cannot find them anymore. See screenshots attached.

Screenshot_20190206-121129.png Screenshot_20190206-121137.png
  • Casual Listener
  • Plan Premium Country   Device Huawei P9 Operating System Android 7.0   My Question or Issue  When I 'like' song from notification center, it does not get saved. Liked couple ...
  • Brunelicia
  • Community Legend
  • 638 Views
  • 5 replies
  • 0 likes
  • 638 Views
  • 5 replies
  • 0 likes

Interface Issue

PlanPremium Operating SystemAndroid My Question or IssueThe interface of my friend is completely different on the button "Your library"(1 picture), this is not so convenient. There are a lot more buttons in my interface(2 picture), while a friend has...

  • Casual Listener
  • Plan Premium  Operating System Android   My Question or Issue The interface of my friend is completely different on the button  "Your library"(1 picture), this is not s...
  • Mantisentil
  • Community Legend
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

Download problems

PlanPremiumCountry FranceDeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or Issue Everytime my playlist are downloading the storage go go my SD card to my phone. I want my music stay on the SD card but i can't

  • Newbie
  •   Plan Premium Country  France Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue  Everytime my playlist are downloading the storage go go my...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Spotify alle Alben button nicht da

PlanPremiumCountry DeutschlandDeviceHuawei Mate 20 proOperating System Android My Question or Issue Hallo ich habe ein Problem mit den Hörbücher. Wenn ich zum beispiel die drei Suche gibt es bei mir den Punkt alle Alben anzeigen leider nicht ich habe...

  • Newbie
  • Plan Premium Country  Deutschland Device Huawei Mate 20 pro Operating System  Android   My Question or Issue  Hallo ich habe ein Problem mit den Hörbücher. Wenn ich zum ...
  • Frosch__x
  • Newbie
  • 5800 Views
  • 6 replies
  • 12 likes
  • 5800 Views
  • 6 replies
  • 12 likes

Can't Listen to songs added from local files on mobile device

I added songs from Local Files on my PC to a playlist, and set it to download. I can listen to those songs on my PC but they just show up as grey on my phone, which also has the playlist set to download. Tried restarting, disabling firewall, deleting...

  • Newbie
  • I added songs from Local Files on my PC to a playlist, and set it to download.  I can listen to those songs on my PC but they just show up as grey on my phone, which also has the playlist set to...
  • 218 Views
  • 0 replies
  • 1 likes
  • 218 Views
  • 0 replies
  • 1 likes

Canciones bloqueadas

Hola! Alguien sabe a qué se debe que algunas canciones de ciertos artistas salen "deshabilitadas" o sea, si se ven en la lista de reproducción del artista pero salen en gris y no se pueden reproducir? Me pasa con el grupo Dir En Grey, solamente sale ...

  • Newbie
  • Hola! Alguien sabe a qué se debe que algunas canciones de ciertos artistas salen "deshabilitadas" o sea, si se ven en la lista de reproducción del artista pero salen en gris y no se pueden reproducir...
  • 3014 Views
  • 0 replies
  • 0 likes
  • bloqueada
    bloqueado
    bloqueo
    deshabilitada
    deshabilitado
    dir en grey
    Premium
  • 3014 Views
  • 0 replies
  • 0 likes

Horrific layout update (version 8.4.88.150)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) Just updated the app to version 8.4.88.150Upon entering an artist name in search, when you look at "Releases" (which now scrolls horizontally) there is no further break...

  • Music Fan
  • Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   Just updated the app to version 8.4.88.150 Upon entering an artist name in search, when ...
  • Xanderius4
  • Casual Listener
  • 6459 Views
  • 13 replies
  • 13 likes
  • complaint
    Update
  • 6459 Views
  • 13 replies
  • 13 likes

Spotify stops automatically at Samsung Galaxy S9

PlanPremiumCountryNetherlands DeviceSamsung Galaxy S9 My Question or Issue Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same problem on my Galaxy S6) Spotify stops automatically after a while.The app is still activ...

  • Casual Listener
  •   Plan Premium Country Netherlands  Device Samsung Galaxy S9   My Question or Issue  Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same...
  • NalLvsSPFY
  • Regular
  • 27247 Views
  • 1 replies
  • 17 likes
  • 27247 Views
  • 1 replies
  • 17 likes

Local files from PC to Phone

PlanPremiumCountry USADeviceGoogle Pixel 3Operating SystemAndroid Oreo(?) My Question or Issue I want to get my local files onto my phone and I have successfully gotten the files on to my computer but I can't seem to download them on to my phone to l...

  • Newbie
  • Plan Premium Country  USA Device Google Pixel 3 Operating System Android Oreo(?)   My Question or Issue  I want to get my local files onto my phone and I have successfully go...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Low Quality Album Art [Premium][Samsung Galaxy S5]

Plan Premium Country Philippines Device Samsung Galaxy S5 Operating System Android Marshmallow My Question or Issuemy Spotify Premium when I first used it was amazing, everything was HD and crisp. But a month after, on the middle of my 2nd monthly su...

  • Newbie
  • Plan Premium   Country Philippines   Device Samsung Galaxy S5   Operating System Android Marshmallow   My Question or Issue my Spotify Premium when I first...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Can't login after phone restart

PlanPremiumCountry GermanyDeviceHuawei Mate 9 My Question or Issue Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offline. The only solution I have found by now is to completely remove Spotify and rei...

  • Casual Listener
  • Plan Premium Country  Germany Device Huawei Mate 9   My Question or Issue  Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offl...
  • GhostMW
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • 507 Views
  • 2 replies
  • 0 likes

Problem with the size of my download

Hi,I've got a One Plus 5t, and I'm subscribed to Spotify. I found on the setting that we can change the qyaliquof our download. I read that use more stockage in my phone, but ... it's using too much place on my phone and I want to go back ! How can I...

  • Newbie
  • Hi, I've got a One Plus 5t, and I'm subscribed to Spotify. I found on the setting that we can change the qyaliquof our download. I read that use more stockage in my phone, but ... it's using too muc...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Instagram story share

PlanPremiumCountry HungaryDeviceHuawei P20 LiteOperating SystemAndroid 8.0 My Question or Issue HiSo, i wanted to share music in my instagram story but i dont have the option to it.I have all the updates, i even reinstalled spotify and instagram, do ...

  • Newbie
  • Plan Premium Country  Hungary Device Huawei P20 Lite Operating System Android 8.0   My Question or Issue  Hi So, i wanted to share music in my instagram story but i dont hav...
  • Noah
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Music stops playing after only 1 song

PlanPremiumCountryUnited States DeviceSamsung Galaxy S9+Operating SystemAndroid Pie (beta) My Question or IssueIf I search for an artist, and scroll down to 'See All Songs' I get a huge list. I press the first song, and it plays, then the music compl...

  • Casual Listener
  • Plan Premium Country United States   Device Samsung Galaxy S9+ Operating System Android Pie (beta)    My Question or Issue If I search for an artist, and scroll down to 'See...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Superuser Contribution Constant Waze Banner part 2

PlanPremiumCountry CanadaDevice Samsung Galaxy S7Operating SystemAndroid 8.0.0 Spotify version: latest version on Google play as of Jan 24, 2019. My Question or Issue Recently Spotify started using the car screen when connected to my car Bluetooth. W...

  • Casual Listener
  • Plan Premium Country  Canada Device  Samsung Galaxy S7 Operating System Android 8.0.0   Spotify version:  latest version on Google play as of Jan 24, 2019.   My Qu...
  • Katerina
  • Spotify Legend
  • 1180 Views
  • 10 replies
  • 6 likes
  • 1180 Views
  • 10 replies
  • 6 likes

Solved!! Lock screen controls don't work

PlanPremiumCountry ItalyDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello, with Android Oreo lock screen controls are shown as usual but aren't working. The same thing happens when the device is connected with car audio s...

  • Casual Listener
  • Plan Premium Country  Italy Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  Hello, with Android Oreo lock screen controls are shown as usual bu...
  • missbennet
  • Casual Listener
  • 16468 Views
  • 2 replies
  • 1 likes
  • 16468 Views
  • 2 replies
  • 1 likes