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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118503 Views

27 replies

4 likes

  • 118503 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238780 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238780 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599727 Views

79 replies

3 likes

  • 599727 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492193 Views

581 replies

42 likes

Account
Free
  • 492193 Views
  • 581 replies
  • 42 likes

I lost my charged music on my phone (but not on my pc) when I left premium to free version

PlanFree after PremiumCountryBelgiumDeviceHuaweiOperating SystemAndroid My Question or IssueI lost my charged music on my phone (but not on my pc) when I left premium to free version. I can read my charged music on the pc (full tracks without any adv...

Casual Listener

Plan Free after Premium Country Belgium Device Huawei Operating System Android   My Question or Issue I lost my charged music on my phone (but not on my pc) when I left premium to free...

Bittencourt

Spotify Star

751 Views

3 replies

0 likes

user
  • 751 Views
  • 3 replies
  • 0 likes

Spotify bluetooth streaming problems

PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating systemAndroid Streaming through bluetooth is causing spotify to pause for a few seconds, silently, continue counting up on track lapse time then go back to where it left off and continue. It does i...

Regular

Plan Premium Country Uk Device Samsung Galaxy S8 Operating system Android   Streaming through bluetooth is causing spotify to pause for a few seconds, silently, continue counting up on ...

1238 Views

0 replies

4 likes

Bluetooth streaming
  • 1238 Views
  • 0 replies
  • 4 likes

My "artists" disappeared

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryGermanyDeviceHuawei P10 liteOperating SystemAndroidMy Question or IssueToday I started Spotify and apparently I go...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Germany Device Huawei P10 lite Operating System An...

david_verschoor

Newbie

1054 Views

2 replies

4 likes

  • 1054 Views
  • 2 replies
  • 4 likes

Return report.

PlanFree/PremiumCountry Device(Huawei Honor)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAccidentally pressed "Report Explicit Content". Can I cancel it?

Newbie

Plan Free/Premium Country   Device (Huawei Honor) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Accidentally pressed "Report Explicit Conten...

ElainaD

Composer

1712 Views

1 replies

0 likes

  • 1712 Views
  • 1 replies
  • 0 likes

Solved!! [Playlists] View all Playlist Followers

PlanPremiumCountry Singapore Device(Macbook Air 2015)Operating System(OSX Yosemite) My Question or Issue Dear Spotify, I have been experiencing my songs in a playlist skipping the first 5s and the last 5s whenever I press next or it automatically loo...

Casual Listener

Plan Premium Country Singapore   Device (Macbook Air 2015) Operating System (OSX Yosemite)   My Question or Issue     Dear Spotify,   I have been experiencing m...

Nico

Community Legend

1281 Views

5 replies

0 likes

  • 1281 Views
  • 5 replies
  • 0 likes

Push notification is entirely black

I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult to hit in dark situations. Is there a way to fix th...

Roadie

I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult ...

690 Views

0 replies

1 likes

  • 690 Views
  • 0 replies
  • 1 likes

Solved!! Bluetooth FF (15s jump) on podcasts

Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetooth "next" it goes to next podcast which is not used....

Newbie

Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetoot...

Nico

Community Legend

1081 Views

1 replies

1 likes

  • 1081 Views
  • 1 replies
  • 1 likes

Welcher Geldbetrag wird abgerechnet?

Hallo,vielleicht kann mir jemand helfen. Wenn ich Spotify Premium über meinen Mobilfunkanbieter bezahle, wird dann 9,99€ oder 10,00€ von meinem Guthaben abgebucht? Ich würde mich sehr über Antworten freuen. Viele GrüßeMartin

Newbie

Hallo, vielleicht kann mir jemand helfen. Wenn ich Spotify Premium über meinen Mobilfunkanbieter bezahle, wird dann 9,99€ oder 10,00€ von meinem Guthaben abgebucht?   Ich würde mich sehr über...

leviE

Composer

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu Ad pops up every time I go to "Your Library" in Android app

PlanPremiumCountry U.S of ADeviceGalaxy Note 8Operating SystemAndroid OreoSpotify Version8.4.97.807 My Question or IssueWhen using the app and I select "Your Library", I see an ad for Hulu. I am not interested and would like for this to stop popping ...

Newbie

Plan Premium Country  U.S of A Device Galaxy Note 8 Operating System Android Oreo Spotify Version 8.4.97.807   My Question or Issue When using the app and I select "Your Li...

Guido

Spotify Legend

1164 Views

2 replies

1 likes

Android
Android Error
Galaxy
Hulu
pop-up
Samsung
  • 1164 Views
  • 2 replies
  • 1 likes

All Songs and Playlists are erased after restart of the mobile phone

PlanPremiumDevice(Galaxy A50 2019)Operating System(Android 9 Pie)My Question or IssueAfter each restart of my mobile phone all songs loaded offline are deleted and all playlists are gone. The storage location is then again the internal memory instead...

Newbie

Plan Premium Device (Galaxy A50 2019) Operating System (Android 9 Pie) My Question or Issue After each restart of my mobile phone all songs loaded offline are deleted and all playlists are gon...

683 Views

0 replies

2 likes

  • 683 Views
  • 0 replies
  • 2 likes

Erro no app

he app keeps changing music and playlist by itself. what horrible use experience

Newbie

  he app keeps changing music and playlist by itself. what horrible use experience

Nico

Community Legend

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Controls from headphones does not work

DeviceXiaomi Readme note 3 proOperating SystemAndroid 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM)) My Question or IssueControlls Play/Pause from headphones does not work as expcted# Open spotify, play any song and click pause. You should...

Newbie

Device Xiaomi Readme note 3 pro Operating System Android 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM))   My Question or Issue Controlls Play/Pause from headphones does not work...

526 Views

0 replies

0 likes

  • 526 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot Change Download Storage

PlanPremiumCountryCanadaDeviceGalaxy S10+Operating SystemAndroid Pie (9) My Question or IssueI recently tried to download songs onto my phone from the Spotify App and by default the songs are loaded into the SD card. I've tried changing the storage a...

Regular

  Plan Premium Country Canada Device Galaxy S10+ Operating System Android Pie (9)   My Question or Issue I recently tried to download songs onto my phone from the Spotify App and...

Katerina

Spotify Legend

1168 Views

3 replies

0 likes

  • 1168 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offline mode does not work

PlanPremiumCountryCanadaDeviceLG Q6Operating SystemAndroid My Question or IssueEverytime I am in offline mode my artists aren't clickable but the albums are. Also, the app says I have 484 liked songs but when I download my liked songs for offline it ...

Newbie

Plan Premium Country Canada Device LG Q6 Operating System Android   My Question or Issue Everytime I am in offline mode my artists aren't clickable but the albums are. Also, the app sa...

Katerina

Spotify Legend

1642 Views

2 replies

1 likes

  • 1642 Views
  • 2 replies
  • 1 likes

[Ads] Every time launching app, full screen ad appears

PlanPremiumCountryPolandDeviceHuawei BLA-L29Operating System9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11) My Question or IssueEvery single time I launch the app there's a full screen ad of "Premium Duo" even though I already have premium b...

Casual Listener

Plan Premium Country Poland Device Huawei BLA-L29 Operating System 9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11)   My Question or Issue Every single time I launch the app th...

414 Views

0 replies

1 likes

  • 414 Views
  • 0 replies
  • 1 likes

When on pause, pressing "next song" starts play

Hi,Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused. Is there any way to fix that? Thank you.

Regular

Hi, Whenever I want to skip songs but not play them, each press on "next song" starts playing the next song, and I want it to stay paused.   Is there any way to fix that?   Thank you.

leviE

Composer

2026 Views

2 replies

1 likes

Next Song
pause
skip
  • 2026 Views
  • 2 replies
  • 1 likes

Premium Features

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroid Pie My Question or IssueI'm new to Spotify, just signed up from Google Play. When on desktop, I have access to a number of features in my library.....Playlists, Songs, Artists, Albums, Podc...

Regular

Plan Premium Country Canada Device Pixel 3 Operating System Android Pie   My Question or Issue I'm new to Spotify, just signed up from Google Play.  When on desktop, I have access...

Bittencourt

Spotify Star

746 Views

1 replies

0 likes

Premium
  • 746 Views
  • 1 replies
  • 0 likes

Solved!! How do I download a song

PlanFamily PremiumCountryUKDeviceSamsung Galaxy S8Operating SystemAndroidMy Question or IssueHow do I download (make available offline) one song without having to download an entire playlist or album? And why isn't this an easy or intuitive thing to ...

Regular

Plan Family Premium Country UK Device Samsung Galaxy S8 Operating System Android My Question or Issue How do I download (make available offline) one song without having to download an entire...

Nico

Community Legend

2583 Views

1 replies

0 likes

Available offline button for individual songs
  • 2583 Views
  • 1 replies
  • 0 likes

[Android Q Beta] Bluetooth Playback Drops When Starting a Track

PlanPremium for FamilyCountryUnited StatesDeviceGoogle Pixel 2Operating SystemAndroid Q My Question or IssueThis post is in regards to a small bug I encountered while using Spotify with my Google Pixel 2 on the Android Q Beta. I've chosen to submit t...

Newbie

Plan Premium for Family Country United States Device Google Pixel 2 Operating System Android Q   My Question or Issue This post is in regards to a small bug I encountered while using S...

omarg247

Newbie

1115 Views

1 replies

1 likes

  • 1115 Views
  • 1 replies
  • 1 likes

Mobile app says i am following tons of people i do not follow

PlanFreeCountryUSA (florida)DeviceGalaxy S10Operating SystemAndroid My Question or Issuethe app on my galaxy says i am following close to a hundred people i am not, many i have never even listend to. does anybody know how to fix this?

Visitor

Plan Free Country USA (florida) Device Galaxy S10 Operating System Android   My Question or Issue the app on my galaxy says i am following close to a hundred people i am not, many i ha...

1854 Views

0 replies

0 likes

  • 1854 Views
  • 0 replies
  • 0 likes