Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27881 Views
  • 59 replies
  • 23 likes
  • 27881 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870422 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870422 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

Songs on a downloaded playlist are no longer showing up as downloaded when viewing the song's album.

PlanPremiumCountryUSA DeviceGoogle Pixel 2Operating SystemAndroid 9 PIe Previous behavior:-When listening to an album from the album view, I add a song I like to a downloaded playlist. -The added song would then get the downloaded symbol (green circl...

  • Regular
  •   Plan Premium Country USA  Device Google Pixel 2 Operating System Android 9 PIe   Previous behavior: -When listening to an album from the album view, I add a song I like to...
  • 258 Views
  • 0 replies
  • 3 likes
  • 258 Views
  • 0 replies
  • 3 likes

Difference between Free and Premium account

Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed. Menu of Spotify looks much different and i cant f...

Screenshot_20190118_172451_com.spotify.music.jpg Screenshot_20190118_172312_com.spotify.music.jpg
  • Regular
  • Hello. I started with free account today. I added some nice songs with heart icon and blocked some i dont like with minus icon. I thought it is a nice app and i buyed Premium. Then everything changed...
  • Piotrek052
  • Regular
  • 2619 Views
  • 6 replies
  • 0 likes
  • 2619 Views
  • 6 replies
  • 0 likes

(BRASIL) Aplicativo nao conecta.

Ola, estou com problemas para conectar. O aplicativo simplesmente parou de funcionar, fiz todo o procedimento padrao de limpar o cache, reinstalar o aplicativo, ate mesmo mudar de senha. Ainda assim, nao conecta pelo Facebook, nem por e-mail (aparece...

  • Newbie
  •     Ola, estou com  problemas para conectar. O aplicativo simplesmente parou de funcionar, fiz todo o procedimento padrao de limpar o cache, reinstalar o aplicativo,  ate mesmo ...
  • 1556 Views
  • 0 replies
  • 1 likes
  • Nao conecta
  • 1556 Views
  • 0 replies
  • 1 likes

Samsung phone can't see my samsung smart tv. Wife's apple phone does without issue...

PlanPremiumCountry CanadaDeviceSamsung Galaxy 9 plus Android Oreo My Question or Issue Why cant I connect but my wife's iphone can?

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy 9 plus   Android Oreo   My Question or Issue  Why cant I connect but my wife's iphone can?
  • 293 Views
  • 0 replies
  • 0 likes
  • Connect
    galaxy 9
    Smart TV
  • 293 Views
  • 0 replies
  • 0 likes

Where's the "Import" option on Spotify settings [Android]

I've searched a lot but all questions out there are about anything but this/are too outdated. I got a Samsung J8 and when I open "My Library" -> Settings -> Import your songs, I can normally listen to them, add to my playlist, etcetera.However, my ot...

  • Newbie
  • I've searched a lot but all questions out there are about anything but this/are too outdated.   I got a Samsung J8 and when I open "My Library" ->  Settings -> Import your songs, I ...
  • 413 Views
  • 0 replies
  • 0 likes
  • Android
    local
    Mobile
  • 413 Views
  • 0 replies
  • 0 likes

"Direct Play Only for Premium" - But I already have it?

Hello! I have a premium account. It used to be possible to direct play a song or artist via Google Assistant and Android Auto, when connected to my Mazda. Now, Google replies with "Direct play is only availible to premium subscribers of Spotify." Not...

  • Visitor
  • Hello!  I have a premium account. It used to be possible to direct play a song or artist via Google Assistant and Android Auto, when connected to my Mazda. Now, Google replies with "Direct play...
  • 348 Views
  • 0 replies
  • 1 likes
  • 348 Views
  • 0 replies
  • 1 likes

How to keep the Spotify notification in the notification screen

PlanPremiumCountry France DeviceSamsung Galaxy S9 Operating SystemAndroid Pie My Question or IssueHow to keep the Spotify notification permanently in the notification screen. Because the homescreen widget requires this to work properly. Thanks

  • Visitor
  • Plan Premium Country  France  Device Samsung Galaxy S9  Operating System Android Pie   My Question or Issue How to keep the Spotify notification permanently in the notif...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Queueing issues, Spotify crashing (new update: version 8.4.89.515)

PlanPremiumCountry USADeviceMoto g6 PlayOperating SystemAndroid Oreo My Question or Issue Trying to add an album to the queue (no issues before this update). I can add an album or song to queue if it's among the most recent of the artist's albums, bu...

  • Newbie
  •   Plan Premium Country  USA Device Moto g6 Play Operating System Android Oreo   My Question or Issue  Trying to add an album to the queue (no issues before this up...
  • the7thdarkness
  • Newbie
  • 808 Views
  • 2 replies
  • 3 likes
  • 808 Views
  • 2 replies
  • 3 likes

Unable to block artist or song from Discover Weekly / Release Radar / Daily Mix

PlanPremiumCountryUSA DeviceGoogle Pixel 3Operating SystemAndroid P My Question or Issue In all auto-generated playlists, there are songs that come up that have a different player interface than the normal one. This interface has larger album artwork...

  • Music Fan
  • Plan Premium Country USA  Device Google Pixel 3 Operating System Android P   My Question or Issue  In all auto-generated playlists, there are songs that come up that have a d...
  • 328 Views
  • 0 replies
  • 3 likes
  • 328 Views
  • 0 replies
  • 3 likes

Re-downloading music

PlanPremiumCountry UKDeviceSony Xperia XZ1Operating SystemAndroid Pie My Question or IssueFor some reason Spotify re-downloaded all my downloaded songs this morning - no idea why - just wondering if this indicated a problem of some sort.

  • Newbie
  • Plan Premium Country  UK Device Sony Xperia XZ1 Operating System Android Pie   My Question or Issue For some reason Spotify re-downloaded all my downloaded songs this morning - no...
  • Brunelicia
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

spotify app on Mi A1 crashes when I add local songs

PlanPremiumCountryBrazil Devicexiaomi Mi A1Operating SystemAndroid 8.1.0 My Issue Recently I've added a local file (a song) from my phone to spotify, and suddenly spotify started crashing when starting it; in order to isolate the problem I've uninsta...

  • Newbie
  •   Plan Premium Country Brazil   Device xiaomi Mi A1 Operating System Android 8.1.0   My Issue  Recently I've added a local file (a song) from my phone to spotify, and ...
  • renatodrubi
  • Casual Listener
  • 395 Views
  • 2 replies
  • 1 likes
  • 395 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Cannot start the radio station

PlanPremiumCountry TurkeyDeviceLenovo Vibe K5Operating SystemAndroid 5.1.1 My Question or Issue Ican't start the song radio on my phone. It says cannot play the radio station. Please try later.

  • Casual Listener
  •   Plan Premium Country  Turkey Device Lenovo Vibe K5 Operating System Android 5.1.1   My Question or Issue  Ican't start the song radio on my phone. It says cannot play...
  • Katerina
  • Spotify Legend
  • 1564 Views
  • 6 replies
  • 1 likes
  • 1564 Views
  • 6 replies
  • 1 likes

Problems with Spotyfi ruunning pleas HELP

Plan PremiumCountry PlDevice Huawei P10 pro bla l29 Operating System Emui 9.0.0 Im my Phone doesnt work running mode - mode inwith The app itself matched the music to the top of the rhythm of the run. I try reinstal - nothing change. the second probl...

  • Casual Listener
  • Plan Premium Country  Pl Device Huawei P10 pro bla l29  Operating System Emui 9.0.0  Im my Phone doesnt work running mode - mode inwith The app itself matched the music to the top ...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Cannot cast over WiFi to Sony STR-DN850

From my Android 8.1.0 Tablet I cannot cast to a Sony STR-DN850 over WiFi. It does not appear in CastTo device list. The divice is in the supported devices list. On same tablet, I use MediaMonkey and I am able to cast from it over WiFi without a probl...

  • Newbie
  •     From my Android  8.1.0 Tablet I cannot cast to a Sony STR-DN850 over WiFi. It does not appear in CastTo device list.   The divice is in the supported devices lis...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Google Home app can't link Spotify account

PlanPremium for Family (plan owner)CountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 My Question or Issue Trying to link my Spotify account with Google Home but when it tries to pull up the app to link my account, it gets s...

  • Newbie
  • Plan Premium for Family (plan owner) Country United States Device Samsung Galaxy Note 9 Operating System Android 8.1.0   My Question or Issue  Trying to link my Spotify account wi...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

No Radio option on one plus 6t

None of the below information is required. However, the more you provide the easier it will b for us to try and help.PlanPremiumCountry France Deviceone plus6tOperating Systemandroid pie Hello guys, hope you can help me i have no option to subscribe ...

Screenshot_20190121-211651.jpg
  • Visitor
  • None of the below information is required. However, the more you provide the easier it will b for us to try and help. Plan Premium Country France   Device one plus6t Operating System and...
  • ankitshah091
  • Casual Listener
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Waze pop up banner cant be disabled

PlanPremiumCountry Dominican Republic DevicePixel 1Operating SystemAndroid Pie 9 My Question or Issue I don't have waze installed, i went to settings /social and turned off thr waze option. I still gddt fhe annoying waze banner every time i open or m...

  • Casual Listener
  • Plan Premium Country  Dominican Republic  Device Pixel 1 Operating System Android Pie 9   My Question or Issue  I don't have waze installed, i went to settings /social a...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Album Vs Playlist

PlanFreeCountry AustraliaDevices(Samsung Galaxy 7, Samsung Ace Tablet, Desktop PC)Operating System(Windows 7) My Question or Issue Hi all,Relatively new to this.I have decided to save all my physical cd's onto spotify.When I search for albums in spot...

  • Newbie
  •   Plan Free Country  Australia Devices (Samsung Galaxy 7, Samsung Ace Tablet, Desktop PC) Operating System (Windows 7)   My Question or Issue   Hi all, Relativel...
  • songassistant
  • Composer
  • 2001 Views
  • 1 replies
  • 0 likes
  • 2001 Views
  • 1 replies
  • 0 likes

Can't search in playlist

Since the new update I can no longer search for a specific song in my playlists by dragging down near the top of the screen. It's so annoying. Is there a fix? PlanPREMIUM Family

  • Newbie
  • Since the new update I can no longer search for a specific song in my playlists by dragging down near the top of the screen. It's so annoying. Is there a fix?    Plan PREMIUM Family &nb...
  • AeroZ
  • Composer
  • 514 Views
  • 1 replies
  • 0 likes
  • 514 Views
  • 1 replies
  • 0 likes

Grayed out songs i didn't download on my library

PlanPremiumCountry Brazil My Question or Issue So, I have this problem where, specifically when I play my library's music on random, a LOT of songs I did not save (and did not even know about) are shown to me, and grayed out to boot. It seems they ar...

Screenshot_2019-01-13-15-38-32.png
  • Casual Listener
  • Plan Premium Country  Brazil    My Question or Issue  So, I have this problem where, specifically when I play my library's music on random, a LOT of songs I did not save (an...
  • Reylla
  • Casual Listener
  • 445 Views
  • 2 replies
  • 0 likes
  • 445 Views
  • 2 replies
  • 0 likes