Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4987 Views

0 replies

6 likes

  • 4987 Views
  • 0 replies
  • 6 likes

[Partnerships] Samsung Gear Support - Tizen 4.0.0.2 upgrade Spotify disappears

Plan: Spotify PremiumCountry: Iceland Device: Samsung Gear Sport S3. Tizen 4.0.0.2Hi,After the new Tizen version 4.0.0.2 upgrade installed on my Samsung Gear Sport S3 (connected with Samsung S9), the Spotify app was deleted from the Gear and is also ...

Newbie

Plan: Spotify Premium Country: Iceland  Device: Samsung Gear Sport S3. Tizen 4.0.0.2 Hi, After the new Tizen version 4.0.0.2 upgrade installed on my Samsung Gear Sport S3 (connected with Sam...

robinkeski

Casual Listener

880 Views

2 replies

3 likes

  • 880 Views
  • 2 replies
  • 3 likes

Massive battery drain

I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stopping in settimgs appareantly fixes this but only when...

Casual Listener

I've read topics about this already, but they are old for over years and still this haven't been fixed? I saw that it's some kind of 'Spotify Connect' service that drains it so much but, force stoppi...

olsarxd

Casual Listener

821 Views

2 replies

2 likes

  • 821 Views
  • 2 replies
  • 2 likes

How to sync an existing offline song playlist list to Spotify

Hi,I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I can play each one of them, then do Shazam and connect Shazam...

Casual Listener

  Hi, I have few offline songs that has been copied from a CD that I bought on to my mobile. How can I create a playlist of those songs so that I can listen to them in Spotify online. I know I...

SV248

Casual Listener

587 Views

2 replies

0 likes

  • 587 Views
  • 2 replies
  • 0 likes

Equalizer missing in Android 9

I updated my phone to Android 9 and equalizer disappeared from Spotify. How do I get it back? I'm running Nokia 5 in Czech republic.

Casual Listener

  I updated my phone to Android 9 and equalizer disappeared from Spotify. How do I get it back? I'm running Nokia 5 in Czech republic. 

MVRV

Casual Listener

1070 Views

1 replies

0 likes

  • 1070 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognize microSD

I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage.https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/4559002?advanced=false&collapse_discussion=true&q=micro...

Newbie

I have read all the forums and blog posts on how to trick Spotify to recignize micro SD for offline storage. https://community.spotify.com/t5/Android/SD-card-isn-t-being-recognized-by-spotify/m-p/45...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Spotify stops playing after 10 seconds with Android P adaptive battery on

PlanpremiumCountryNZDevicePixel 2XLOperating SystemAndroid Pie My Question or IssueHi there, first time user here. sorry if this has been posted before.I've just starting using the pixel 2xl with adaptive battery on, and noticed Spotify will randomly...

Newbie

Plan premium Country NZ Device Pixel 2XL Operating System Android Pie    My Question or Issue Hi there, first time user here. sorry if this has been posted before. I've just star...

739 Views

0 replies

0 likes

  • 739 Views
  • 0 replies
  • 0 likes

Songs skipping after 15/20 seconds

Plan PremiumCountryUkDeviceGalaxy pro tablet A Android Hi, I hope someone can help me, my issue is that only 20 seconds of a song will play before skipping into another, I never hear a full song. I've tried turning off and on plenty of time and I've ...

Newbie

  Plan Premium Country Uk Device Galaxy pro tablet A    Android   Hi, I hope someone can help me, my issue is that only 20 seconds of a song will play before skipp...

418 Views

0 replies

1 likes

  • 418 Views
  • 0 replies
  • 1 likes

Music stops playing when my screen is off

After my screen is off for about a minute or so the music pauses. Anyone able to help me out with this?

Newbie

After my screen is off for about a minute or so the music pauses. Anyone able to help me out with this?

387 Views

0 replies

0 likes

  • 387 Views
  • 0 replies
  • 0 likes

Superuser Contribution Crossfade in Club Beats Playlist

PremiumCountryGermanyDeviceSamsung Galaxy 9Operating SystemAndroid P (9) My Question or IssueWhen I am turning off the crossfade Feature, Spotify use it nevertheless in the playlist: Club Beats. So the songs do not play to their end.

Newbie

Premium Country Germany Device Samsung Galaxy 9 Operating System Android P (9)   My Question or Issue When I am turning off the crossfade Feature, Spotify use it nevertheless in the pla...

Guido

Spotify Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Affichage de la bibliothèque

PlanPremium FamilyCountryFranceDeviceHuawei P20 LiteOperating SystemAndroid 8.0.0Spotify version : 8.4.97.807 My Question or IssueBonjour à tous, J'ai un problème d'affichage sur ma bibliothèque depuis quelque temps : les artistes présents sont uniqu...

Newbie

  Plan Premium Family Country France Device Huawei P20 Lite Operating System Android 8.0.0 Spotify version : 8.4.97.807   My Question or Issue Bonjour à tous,   J'ai un p...

1142 Views

0 replies

1 likes

  • 1142 Views
  • 0 replies
  • 1 likes

Previously available album is greyed out and unsearchable

PlanPremiumMobile phoneSamsung Galaxy S8Operating SystemAndroid My Question or IssueI have been using premium for family for about 4 months and is great so far. But I've come across an issue that has been annoying me a bit right now and that is, an a...

Visitor

Plan Premium Mobile phone Samsung Galaxy S8 Operating System Android   My Question or Issue I have been using premium for family for about 4 months and is great so far. But I've come acr...

Dankhound

Newbie

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Spotify takes me out

Hi, I'm running the Spotify app on Android Pie, but this also happened on Oreo and Nougat. I like to download my playlists and then turn on offline mode to avoid using data plan. But after a time letting app closed, not like days, but just hours, whe...

Casual Listener

Hi, I'm running the Spotify app on Android Pie, but this also happened on Oreo and Nougat.   I like to download my playlists and then turn on offline mode to avoid using data plan. But after a...

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

Who's the genius who removed the "Filter" option and replaced it with "Find In Playlist"?

I mean, you must have a good reason to remove a practical and ergonomical feature like the Filter and replace it with a quasi-hidden bummer now called Find In Playlist. Before it only took a swipe-down to be absle to find a song within a Spotify play...

Newbie

I mean, you must have a good reason to remove a practical and ergonomical feature like the Filter and replace it with a quasi-hidden bummer now called Find In Playlist.    Before it only ...

477 Views

0 replies

1 likes

  • 477 Views
  • 0 replies
  • 1 likes

Galaxy S9+ EQ problems

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueThis never happened on my Galaxy S7, but I recently got my new S9+ and have found that when I start Spotify, my custom EQ doesn't 'activate' until I g...

Regular

Plan Premium Country Australia Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue This never happened on my Galaxy S7, but I recently got my new S9+ and hav...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Android tablet issues

I have all my songs downloaded, but when I go to my library, then artists, then select an artist no songs show up at all.i have uninstalled Spotify, reinstalled, redownloaded all my music and it’s still presenting with the same issue, any advice?Plan...

Newbie

I have all my songs downloaded, but when I go to my library, then artists, then select an artist no songs show up at all. i have uninstalled Spotify, reinstalled, redownloaded all my music and it’s ...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Solved!! Galaxy S10 - App Won't Login

PlanPremiumCountryUSDeviceSamsung s10Operating SystemAndroid Pie Got a Galaxy S10 last week, downloaded the Spotify app, and when I open it I get the login screen, but once I log in, the app shuts down. If I enter the wrong password, it alerts me of ...

Regular

Plan Premium Country US Device Samsung s10 Operating System Android Pie   Got a Galaxy S10 last week, downloaded the Spotify app, and when I open it I get the login screen, but once I l...

satt_mereno

Regular

4172 Views

2 replies

1 likes

  • 4172 Views
  • 2 replies
  • 1 likes

Problem with synced MP3s on Android

Hello, I dont know where to write , but I'll try it here - Haven't found proper tech support forum yet.Anyway - I have a problem with my mp3s synced to my mobile. When I try to queue them in playlist, usually it skips to another "Spotify-based" song ...

Casual Listener

Hello, I dont know where to write , but I'll try it here - Haven't found proper tech support forum yet. Anyway - I have a problem with my mp3s synced to my mobile. When I try to queue them in play...

Bittencourt

Spotify Star

1851 Views

9 replies

0 likes

  • 1851 Views
  • 9 replies
  • 0 likes

Android Notification Widget + Stopping Mid Song

My Question or IssuePremium plan, problems on android with Galaxy S9+, spotify version 8.4.97.807 Hey everyone, so I realize that this has been happening for a while, but for some reason Spotify freezes with all notification widgets, include the andr...

Newbie

My Question or Issue Premium plan, problems on android with Galaxy S9+, spotify version 8.4.97.807   Hey everyone, so I realize that this has been happening for a while, but for some reason S...

816 Views

0 replies

0 likes

Android
Crash
Galaxy
galaxy buds
gs9
Samsung
  • 816 Views
  • 0 replies
  • 0 likes

One daily mix for 5 days straight

PlanFreeCountryUSADeviceLg Stylo4 Operating SystemAndriod 8.1 My Question or IssueHi there!I am having some problems with the daily mix feature. I listen to my daily mixes more than other playlist on spotify. However for the past five days straight I...

Visitor

Plan Free Country USA Device Lg Stylo4  Operating System Andriod 8.1   My Question or Issue Hi there!I am having some problems with the daily mix feature. I listen to my daily mix...

dstnceswmer

Newbie

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Mobile Not Loading Saved Artist Playlist (After Clean Reinstall and Removal of Offline Devices)

PlanPremiumCountryUSDeviceMoto Z Play My Question or IssueMore and more recently, it seems that whenever I attempt to access a saved songs playlist (such as my saved Talking Heads songs) on my phone, it'll do the loading screen for a hot second and t...

Casual Listener

Plan Premium Country US Device Moto Z Play   My Question or Issue More and more recently, it seems that whenever I attempt to access a saved songs playlist (such as my saved Talking Head...

TheMightyNerd

Casual Listener

672 Views

1 replies

0 likes

loading issues
saved artist
saved songs
  • 672 Views
  • 1 replies
  • 0 likes