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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375510 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7532 Views

0 replies

7 likes

  • 7532 Views
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  • 7 likes

Samsung S8 Restart Downloaded Music gone from the Mirco SD

PlanPremiumCountryAustraliaDeviceS8Operating SystemAndroid Pie 9.0 My Question or IssueBeen having this probaly for at least a few weeks now.... when even i restart my phone my spotify change storage to the phone storage... my Mirco SD SanDisk Ultra ...

Regular

Plan Premium Country Australia Device S8 Operating System Android Pie 9.0   My Question or Issue Been having this probaly for at least a few weeks now.... when even i restart my phone ...

NinjaSniper85_

Regular

1646 Views

7 replies

0 likes

  • 1646 Views
  • 7 replies
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Disable 'Connect' Feature request

Please add an option to disable spotify connect. I listen to spotify on my mobile and also desktop @ work (not at the same time). It is beyond infurating that when I get in my car my phone will play music remotely to my work laptop and also when I cl...

Visitor

Please add an option to disable spotify connect.   I listen to spotify on my mobile and also desktop @ work (not at the same time). It is beyond infurating that when I get in my car my phone w...

Nico

Community Legend

598 Views

1 replies

2 likes

  • 598 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Screen Gets Stuck On A Blank Loading Page

PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy S9Operating SystemAndroid 9 Pie My Question or IssueHello! My Spotify app gets stuck on a blank loading screen when navigating back to an album or playlist. This usually happens when going to the...

Casual Listener

Plan Free/Premium Country Philippines Device Samsung Galaxy S9 Operating System Android 9 Pie   My Question or Issue Hello! My Spotify app gets stuck on a blank loading screen when nav...

carlzacher

Casual Listener

1638 Views

2 replies

0 likes

  • 1638 Views
  • 2 replies
  • 0 likes

Spotify keeps rebooting when changing songs

PlanPremiumCountryFinlandDeviceAcer Iconia A3-A20Operating SystemAndroid Kitkat 4.4.2 My Question or IssueAt least when playing music in playlist mode, Spotify restarts after a few song changes (swipes). Music stops, green spotify-logo appears on the...

Casual Listener

Plan Premium Country Finland Device Acer Iconia A3-A20 Operating System Android Kitkat 4.4.2   My Question or Issue At least when playing music in playlist mode, Spotify restarts after...

Nixeri

Casual Listener

582 Views

2 replies

0 likes

  • 582 Views
  • 2 replies
  • 0 likes

How can I play these songs..

PlanFreeCountryRomania DeviceHuawei mate 20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can't I play these songs, is it just because they aren't available in my country or because they aren't released yet, for me..

Casual Listener

Plan Free Country Romania  Device Huawei mate 20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why can't I play these songs, is it just beca...

Nico

Community Legend

596 Views

3 replies

0 likes

  • 596 Views
  • 3 replies
  • 0 likes

Artist Library Removed

PlanPremiumCountryU.SDevice Operating SystemAndroid My Question or IssueI've spent two years downloading songs I like. When I want to listen to music, I go to the artist I want to hear and listen to the songs I like by them that I've downloaded. I pr...

Newbie

  Plan Premium Country U.S Device   Operating System Android   My Question or Issue I've spent two years downloading songs I like. When I want to listen to music, I go to th...

twigleg2

Music Fan

2461 Views

5 replies

27 likes

  • 2461 Views
  • 5 replies
  • 27 likes

Android 9 keeps rebooting and loses downloads

Plag I have a Nokia 6.1 Rani running Android 9. two major issues firstly every now and again when I launch Spotify my phone spontaneously reboots. Secondly when I go back to Spotify my downloads have gone and I have to redownload my playlist .only pa...

Casual Listener

Plag I have a Nokia 6.1 Rani running Android 9.  two major issues firstly every now and again when I launch Spotify my phone spontaneously reboots.  Secondly when I go back to Spotify my ...

Tezza_uk

Casual Listener

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
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Phone rebooting when launching spotify

hi,Android one - 9just upgraded to spotify premium and installed on phonr. every time I lasunch it reboots my phone????

Casual Listener

hi, Android one - 9 just upgraded to spotify premium and installed on phonr. every time I lasunch it reboots my phone????    

Tezza_uk

Casual Listener

503 Views

2 replies

0 likes

  • 503 Views
  • 2 replies
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Shuffle Play doesn't shuffle correctly

I have a playlist with two of my favourite artists on it and i like to shuffle play them but shuffle doesn't actual shuffle them properly. The ratio of songs between them is about 40/60 so you'd think the artists would play about the same amount of t...

Casual Listener

I have a playlist with two of my favourite artists on it and i like to shuffle play them but shuffle doesn't actual shuffle them properly. The ratio of songs between them is about 40/60 so you'd thin...

429 Views

0 replies

1 likes

  • 429 Views
  • 0 replies
  • 1 likes

Trouble downloading podcasts

PlanPremiumDeviceHuawei NovaOperating SystemAndroid My Question or Issue Downloading podcasts does't work on my smartphone anymore (Huawei Nova). Downloading songs is no trouble and it isn't the internet connection. I still have enough space and less...

Newbie

  Plan Premium Device Huawei Nova Operating System Android   My Question or Issue   Downloading podcasts does't work on my smartphone anymore (Huawei Nova). Downloading songs...

845 Views

0 replies

0 likes

Podcasts
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Solved!! Changing music while phone is locked - bluetooth and regular

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueSince the bluetooth car update came out I've been experiencing issues changing my music while my phone is locked. I can't change it from my lock screen ...

Newbie

Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android   My Question or Issue Since the bluetooth car update came out I've been experiencing issues changi...

Nico

Community Legend

3269 Views

1 replies

0 likes

  • 3269 Views
  • 1 replies
  • 0 likes

Last updates lost tracks from my Library

Plan: PremiumCountry: ArgentinaDevice: Moto G5Operating System: Android In the last app updates, it lost tracks from my Library.Open an artist, and see Artist Profile, not my tracks from this artist, as old versions.What kind of library is this? I ma...

Music Fan

Plan: Premium Country:  Argentina Device:  Moto G5 Operating System: Android    In the last app updates, it lost tracks from my Library. Open an artist, ...

424 Views

0 replies

0 likes

library malfunction
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Superuser Contribution Discover weekly and release radar

PlanPremiumCountryIndiaDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IsRelease radar and discover weekly are not yet available. I have subscribed for Spotify premium since it's launch in India. Thanks in advance

Newbie

  Plan Premium Country India Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Is Release radar and discover weekly are not yet available. I have subscri...

Jemi

Spotify Legend

1928 Views

1 replies

2 likes

  • 1928 Views
  • 1 replies
  • 2 likes

Superuser Contribution The new interface just doesn't make sense

PlanPremiumCountryUSADeviceSamsung S6 My Question or IssueThe new update has removed the single most useful feature from the library and on Spotify in general, namely the ability to curate personalized artist specific playlists just by saving the son...

Newbie

Plan Premium Country USA Device Samsung S6   My Question or Issue The new update has removed the single most useful feature from the library and on Spotify in general, namely the ability...

Jemi

Spotify Legend

1148 Views

1 replies

3 likes

saved music
Update
  • 1148 Views
  • 1 replies
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Superuser Contribution Shuffle play active when not turned on

PlanPremiumCountryCanadaDeviceGalacy S9+Operating SystemLatest android My Question or IssueI have downloaded a spotify playlist and even some of my custom playlists are doing it. When i start the playlist i always play in continuous mode never use th...

Newbie

  Plan Premium Country Canada Device Galacy S9+ Operating System Latest android   My Question or Issue I have downloaded a spotify playlist and even some of my custom playlists a...

Jemi

Spotify Legend

1077 Views

1 replies

0 likes

  • 1077 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Discover Weekly] Like & Dislike Buttons fehlen

PlanPremiumCountryDeutschlandDeviceSony Xperia XZ2Operating SystemAndroid Pie9 Hallo zusammen,Seit einiger Zeit sind bei der Playlist "Dein Mix der Woche" die Like-/Dislike-Buttons weg. Statt dessen wird mir dort der Repeat- und Shuffle-Button angeze...

Regular

Plan Premium Country Deutschland Device Sony Xperia XZ2 Operating System Android Pie9   Hallo zusammen, Seit einiger Zeit sind bei der Playlist "Dein Mix der Woche" die Like-/Dislike-B...

Guido

Spotify Legend

1323 Views

1 replies

0 likes

  • 1323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Constantly logged off requiring Spotify to be downloaded again

PlanPremiumCountryCanadaDevice Samsung Galaxy 9Operating SystemMost up to date SystemMy Question or IssueEveryday spotify stops working and says I'm offline and that I need to go online to log in. The only way of fixing this is to delete the app and ...

Newbie

  Plan Premium Country Canada Device  Samsung Galaxy 9 Operating System Most up to date System My Question or Issue Everyday spotify stops working and says I'm offline and that I ...

Jemi

Spotify Legend

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Podcasts stuck on downloading

Operating SystemAndroid OreoPhoneGoogle Pixel 1 My Question or IssueI'm trying to download multiple podcast episodes, and it's stuck on waiting to download. It's been like this all day. I've tried Restarting my phone, reinstalling Spotify, deleting t...

Casual Listener

    Operating System Android Oreo Phone Google Pixel 1   My Question or Issue I'm trying to download multiple podcast episodes, and it's stuck on waiting to download. It's been...

0cean

Casual Listener

5022 Views

2 replies

1 likes

  • 5022 Views
  • 2 replies
  • 1 likes

Superuser Contribution New spotify UI not showing

I got spotify premium yesterday and the latest UI doesn't show up, I still have the very old one.

Newbie

I got spotify premium yesterday and the latest UI doesn't show up,  I still have the very old one.  

Guido

Spotify Legend

1928 Views

3 replies

0 likes

  • 1928 Views
  • 3 replies
  • 0 likes

My spotify collapse every half an hour

PlanPremiumCountry DevicePoco f1Operating SystemAndroid My Question or IssueEvery half an hour while the spotify is playing music it collapse.

Newbie

  Plan Premium Country   Device Poco f1 Operating System Android    My Question or Issue Every half an hour while the spotify is playing music it collapse. 

Nico

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes