Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

114941 Views

27 replies

4 likes

  • 114941 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231138 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231138 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590400 Views

79 replies

3 likes

  • 590400 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485100 Views

580 replies

42 likes

Account
Free
  • 485100 Views
  • 580 replies
  • 42 likes

Shuffle play is not random

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryLithuaniaDeviceHuawei P20Operating SystemAndroid Oreo My Question or IssueWhenever I press "Shuffle play" on my creat...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Lithuania Device Huawei P20 Operating System Android&...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Can't select SD card for storage in settings

PlanFree/PremiumCountryNetherlands / german languageDeviceXiaomi Mi Pocophone F1Operating SystemAndroid 9 My Question or IssueI can't select the SD-card to store my downloaded songs. After Phone update, a lot downloaded songs were deleted. Now it's p...

Regular

Plan Free/Premium Country Netherlands / german language Device Xiaomi Mi Pocophone F1 Operating System Android 9   My Question or Issue I can't select the SD-card to store my downloade...

Nico

Community Legend

827 Views

1 replies

0 likes

  • 827 Views
  • 1 replies
  • 0 likes

Logging Spotify Bug when in Offline Mode - known problem for at least years

Hello, - I am a premium Spotify user- I am using an S9 note Android phone with Android Pie version My Spotify account on the Android phone was in Offline Mode and accidentally I've logged out of the application. Now I cannot log in anymore due to the...

Casual Listener

Hello,   - I am a premium Spotify user - I am using an S9 note Android phone with Android Pie version   My Spotify account on the Android phone was in Offline Mode and accide...

This_American

Newbie

770 Views

1 replies

2 likes

  • 770 Views
  • 1 replies
  • 2 likes

Premium features don't show up on android

PlanPremiumCountryCanadaDevicePixel 3Operating SystemAndroid Pie My Question or IssuePlease help......I just switched over from Google Play yesterday and starting to regret my decision. I paid for the premium account, and on my desktop it works fine,...

Regular

Plan Premium Country Canada Device Pixel 3 Operating System Android Pie   My Question or Issue Please help......I just switched over from Google Play yesterday and starting to regret m...

Bittencourt

Spotify Star

1332 Views

8 replies

0 likes

  • 1332 Views
  • 8 replies
  • 0 likes

downloaded songs deleted after phone update

PlanPremiumCountryitaly Devicesamsung galaxy S9Operating Systemandroid 9My Question or Issueafter every time I update the S.O. of my phone all the songs downloaded on my phone, i download them on the SD card, get deleted and must be downloaded back a...

Regular

Plan Premium Country italy   Device samsung galaxy S9 Operating System android 9 My Question or Issue after every time I update the S.O. of my phone all the songs downloaded on my phon...

665 Views

0 replies

1 likes

  • 665 Views
  • 0 replies
  • 1 likes

Having troubles adding songs from Black Sabbath's Paranoid album to my playlists

PlanPremiumCountryBrazilDeviceASUS ZenFone 4 MaxPlusOperating SystemWindows 10 My Question or IssueI'm trying to add the whole Black Sabbath's Paranoid (2009 Remastered Version) album to different playlists, but it won't work.I know how to properly a...

Casual Listener

Plan Premium Country Brazil Device ASUS ZenFone 4 MaxPlus Operating System Windows 10   My Question or Issue I'm trying to add the whole Black Sabbath's Paranoid (2009 Remastered Versi...

375 Views

0 replies

0 likes

  • 375 Views
  • 0 replies
  • 0 likes

Spotify app constantly crashing after Android 9 update

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid Pie I recently updated to Android Pie a few days ago and everything was fine. However, now I will try to open Spotify for it to give me a glance at the splash loading screen before a...

Newbie

Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android Pie   I recently updated to Android Pie a few days ago and everything was fine. However, now I will try to ope...

1022 Views

0 replies

2 likes

  • 1022 Views
  • 0 replies
  • 2 likes

So i see the free version of the app is still somewhat of a piece of s--h--i--t

So the its been months since i used spotify and the free app still sucks sure some improvements were made like you can actually sort songs aphabetically and find what song you have now. But still no queue or actual shuffling of songs. So really spoti...

Roadie

So the its been months since i used spotify and the free app still sucks sure some improvements were made like you can  actually sort songs aphabetically and find what song you have now. But sti...

469 Views

0 replies

0 likes

  • 469 Views
  • 0 replies
  • 0 likes

Cannot search for artists or go to artists' pages.

PlanPremium FamilyCountryUSA DeviceOnePlus 5Operating SystemAndroid 9 Pie My Question or Issue:Whenever I search for an artist, the results do not include the artist themselves, only playlists featuring the artists, or songs from them . Additionally,...

Casual Listener

Plan Premium Family Country USA   Device OnePlus 5 Operating System Android 9 Pie   My Question or Issue: Whenever I search for an artist, the results do not include the artist t...

Raresense

Casual Listener

1711 Views

6 replies

3 likes

artist
search artists
Troubleshooting
  • 1711 Views
  • 6 replies
  • 3 likes

Can't find certain songs and artists

I can't find songs from some of the renowned artists. For example, Anne Marie, Alec Benjamin, Why don't We are not available to listen. Is there something that can be done?PlanFreeCountryIndiaDevicePoco f1Operating SystemMIUI 10.3 My Question or Issu...

Newbie

I can't find songs from some of the renowned artists. For example, Anne Marie, Alec Benjamin, Why don't We are not available to listen. Is there something that can be done? Plan Free Country Indi...

Brunelicia

Community Legend

1482 Views

1 replies

0 likes

  • 1482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Make Spotify use both internal and SD storage

Is it possible to make Spotify use both internal storage and SD card on my Android phone? The SD card is almost full and my internal storage still has a lot of free space.

Casual Listener

Is it possible to make Spotify use both internal storage and SD card on my Android phone? The SD card is almost full and my internal storage still has a lot of free space.

Guido

Spotify Legend

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums defaulting to shuffle

PlanPremiumCountryUKDeviceOnePlus 6Operating SystemAndroid 9Despite taking shuffle off downloaded albums, ever time I play them again they are back on shuffle. It seems to default to this all the time. Any suggestions?

Newbie

Plan Premium Country UK Device OnePlus 6 Operating System Android 9 Despite taking shuffle off downloaded albums, ever time I play them again they are back on shuffle. It seems to default to ...

Guido

Spotify Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Saved albums are no longer added to liked songs

PlanPremiumCountryGermanyDeviceHonor 6XOperating SystemAndroid 7, EMUI 5 My Question or IssueThis has been happening ever since i got the new (worse) navigation with an update.: When I save an album its songss are no longer added to the "Liked Songs"...

Newbie

Plan Premium Country Germany Device Honor 6X Operating System Android 7, EMUI 5   My Question or Issue This has been happening ever since i got the new (worse) navigation with an updat...

881 Views

0 replies

14 likes

  • 881 Views
  • 0 replies
  • 14 likes

an ad that won't 'dismiss' off the daily mix playlist screen

PlanFreeCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listening to it. And I try clicking "dismiss" but the background changes sometimes but you still...

Visitor

Plan Free Country US Device Samsung Galaxy S9 Operating System Android      There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listenin...

753 Views

0 replies

2 likes

Ads freezing app
Android
Troubleshooting
  • 753 Views
  • 0 replies
  • 2 likes

Album Art missing from downloaded Local Files.

PlanPremiumCountryMalaysiaDeviceHonor 8x (Android Oreo)Operating SystemWindows 10 My Question or IssueI have many local song files that aren't on Spotify that I have downloaded to my Android and each of the songs have different album art. Problem: Th...

Casual Listener

Plan Premium Country Malaysia Device Honor 8x (Android Oreo) Operating System Windows 10   My Question or Issue I have many local song files that aren't on Spotify that I have download...

ElainaD

Composer

16631 Views

1 replies

0 likes

album art
bug android
  • 16631 Views
  • 1 replies
  • 0 likes

I dont have a library of saved songs

PremiumCountry DeviceSamsung galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI seem to no longer have a library, everytime I save a song it adds it to a playlist called liked songs and not to my library. The only...

Newbie

Premium Country   Device Samsung galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I seem to no longer have a library, everytime I sav...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Local files not syncing from mac to android phone

I have Spotify Premium and I am able to access my local files on my Mac computer. I created a playlist and added a soundtack from my local files to the playlist. All the songs transferred over on my Mac and I can play them on the computer, but only 4...

Newbie

I have Spotify Premium and I am able to access my local files on my Mac computer. I created a playlist and added a soundtack from my local files to the playlist. All the songs transferred over on my ...

482 Views

0 replies

0 likes

  • 482 Views
  • 0 replies
  • 0 likes

Samsung Active Watch

Guys, I just got a new Samsung Active Watch and downloaded the Spotify App, but I simple don't have the 'Remote Mode' in it settings. It just allows me to play it as a standalone device. I just wanna use it to control the music in my phone. I already...

Newbie

Guys,   I just got a new Samsung Active Watch and downloaded the Spotify App, but I simple don't have the 'Remote Mode' in it settings. It just allows me to play it as a standalone device. I j...

821 Views

0 replies

0 likes

remote mode
Samsung Gear
samsung wear
  • 821 Views
  • 0 replies
  • 0 likes

Like dislike buttons on radio?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueAre the Thumbs up and thumbs down buttons on Radio gone? How do I choose what songs I like or dislike to change the radio to be more to my liking?

Newbie

Plan Premium Country United States Device Samsung Galaxy 9+ Operating System Android   My Question or Issue Are the Thumbs up and thumbs down buttons on Radio gone? How do I choose wha...

WalkingBlkBear

Casual Listener

1056 Views

4 replies

6 likes

  • 1056 Views
  • 4 replies
  • 6 likes

Downloads not showing up

My Question or IssueIf I have more than 100 downloads on any artist they don't show up. I will click the artist & it will show the loading circle and then just be blank. This happens for to of my favorite artists & is very frustrating. It started hap...

Casual Listener

My Question or Issue If I have more than 100 downloads on any artist they don't show up. I will click the artist & it will show the loading circle and then just be blank. This happens for to of ...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes