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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Import function doesn't show my sd card folder

PlanPremiumDeviceSamsung Galaxy J2Operating SystemAndroid My Question or IssueHi, I just got a new phone and was setting up my music, but when I go to the import function, my sd card folders don't show up. The app saves data in the card normally, I a...

Casual Listener

Plan Premium Device Samsung Galaxy J2 Operating System Android   My Question or Issue Hi, I just got a new phone and was setting up my music, but when I go to the import function, my sd ...

300 Views

0 replies

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album file corrupted with albums from downloaded songs

Plan Premium DeviceSamsung S8 and Apple IpodOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAm about to ditch Spotify because the software is so glitchy. I've had weeks of re downloading albums that disappear despite regul...

Regular

Plan Premium   Device Samsung S8 and Apple Ipod Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Am about to ditch Spotify because the software i...

pmwhf

Regular

407 Views

1 replies

1 likes

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Solved!! Unlink Clock from Spotify

PlanPremiumCountryCanada DeviceGoogle Pixel 1Operating SystemAndroid Kernel 3.18.12 My Question or Issue Hi I'm wondering it it's possible to unlink the Spotify app from the clock app as it sometimes has random notificaitons that pop up and disappear...

Casual Listener

Plan Premium Country Canada  Device Google Pixel 1 Operating System Android Kernel 3.18.12   My Question or Issue  Hi I'm wondering it it's possible to unlink the Spotify app...

Atlas_2

Casual Listener

18358 Views

4 replies

1 likes

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Solved!! Profile Trouble

How come people's accounts load when I look them up? They just say it's loading but they never do.

Casual Listener

How come people's accounts load when I look them up? They just say it's loading but they never do.   

Brunelicia

Community Legend

415 Views

1 replies

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how can you lunch a playlist in specific time everyday automatically

i want this for my clinic , i want it to work without from anybody else i just want it to play a playlist everyday in my workin hour i will shut it dowen manually before leavng any ideas ?? thank you

Newbie

i want this for my clinic , i want it to work without from anybody else  i just want it to play a playlist everyday in my workin hour  i will shut it dowen manually before leavng  &...

Brunelicia

Community Legend

284 Views

1 replies

0 likes

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Cannot see all albums/artist on My Library

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

Regular

Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...

1018 Views

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8 likes

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Solved!!Superuser Contribution "Your Library" redesign, where are my artists / albums??

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

Regular

Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...

Peter

Spotify Legend

30428 Views

29 replies

54 likes

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"Your Library" redesign, where are my artists / albums??

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

Regular

Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...

321 Views

0 replies

1 likes

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Solved!! Songs' pictures aren't showing in the main menu

Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as "Today Is The Day", "New Releases", "Just for you", "Jump ba...

Newbie

Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as...

Amadán

Casual Listener

1131 Views

1 replies

0 likes

Account
Troubleshooting
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Android app keeps crashing

PlanPremium student with HuluCountry USADeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My Question or IssueThe app keeps crashing. Itll play one song and just become unusable. Sometimes the app won't even load. Other times it just freezes where ...

Newbie

Plan Premium student with Hulu Country  USA Device Samsung Galaxy 9 Operating System Android 8.0.0   My Question or Issue The app keeps crashing. Itll play one song and just beco...

286 Views

0 replies

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Instagram story share

PlanPremiumCountry HungaryDeviceHuawei P20 LiteOperating SystemAndroid 8.0 My Question or Issue HiSo, i wanted to share music in my instagram story but i dont have the option to it.I have all the updates, i even reinstalled spotify and instagram, do ...

Newbie

Plan Premium Country  Hungary Device Huawei P20 Lite Operating System Android 8.0   My Question or Issue  Hi So, i wanted to share music in my instagram story but i dont hav...

Noah

Spotify Star

440 Views

1 replies

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Downloads from "Mix of the week"

Hello everybody,I have marked my "mix of the week"-playlist for download. What happens on Monday with the old songs, when they disappear from the mix of the week? Will they be automatically deleted from the phone memory, or will they stay in the phon...

Newbie

Hello everybody, I have marked my "mix of the week"-playlist for download. What happens on Monday with the old songs, when they disappear from the mix of the week? Will they be automatically deleted...

174 Views

0 replies

0 likes

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Spotify won't download over wifi if mobile data is set to wrong sim card

PlanPremiumCountryNetherlandsDeviceOnePlus 6T A6013Operating SystemOxygenOS 9.0.11 My Question or IssueWhen I try to download over wifi Spotify asks me to enable downloading over cellular. I discovered that telling my phone to use my UK sim card for ...

Newbie

Plan Premium Country Netherlands Device OnePlus 6T A6013 Operating System OxygenOS 9.0.11   My Question or Issue When I try to download over wifi Spotify asks me to enable downloading ...

212 Views

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Possibilità di vedere tutte le canzoni con un tasto

PlanFree/PremiumCountry DeviceOne Plus 3tOperating SystemAndroid Oreo My Question or IssueSarebbe possibile aggiungere un tasto per permettere la visione di tutte le canzoni quando si cerca un artista/gruppo invece che aprire tutti gli album per cerc...

Newbie

Plan Free/Premium Country   Device One Plus 3t Operating System Android Oreo   My Question or Issue Sarebbe possibile aggiungere un tasto per permettere la visione di tutte le can...

174 Views

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Swipe down to search gone?

PlanPremiumCountry Hong KongDeviceAsusOperating SystemAndroid Pie My Question or Issue Swiping down to search songs is gone? I used to search by swiping down but it seems like it won't work now, it was such a nice feature, is there any way to enable ...

Newbie

  Plan Premium Country  Hong Kong Device Asus Operating System Android Pie   My Question or Issue  Swiping down to search songs is gone? I used to search by swiping dow...

207 Views

0 replies

1 likes

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Single track repeat not working

PlanPremium Country GERDeviceSony Xperia XZ3Operating System Android 9 My Question or Issue The repeat button changes from repeat all to off. Thus single track repeat unavailable. Spotifys latest version. Tested in several playlists and other environ...

Newbie

Plan Premium  Country  GER Device Sony Xperia XZ3 Operating System  Android 9   My Question or Issue  The repeat button changes from repeat all to off.  Thus ...

301 Views

0 replies

1 likes

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Solved!! Android 9 update...unable to change tracks via Bluetooth

PremiumUSA DeviceSamsung S9+Android 9 Spotify Version 8.4.91.861 My Question or IssueAfter recent Android 9 update on Feb 2019, I'm unable to change track via Bluetooth.No response from Forward and Back controls on Honda CRV bluetooth controls.No iss...

Regular

Premium USA  Device Samsung S9+ Android 9    Spotify Version 8.4.91.861   My Question or Issue After recent Android 9 update on Feb 2019, I'm unable to change track via B...

NalLvsSPFY

Regular

1448 Views

1 replies

1 likes

Android 9
Changing Tracks
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[Bug] Album 'Recently Played' broken/ disordered

PlanPremiumCountry UKDeviceOneplus 3TOperating SystemAndroid 9 My Question or Issue Hi,When I filter my 'recently played' albums, they come up in a completely random order which does not correspond to the order I listened in.I know my account is not ...

Casual Listener

Plan Premium Country  UK Device Oneplus 3T Operating System Android 9   My Question or Issue  Hi, When I filter my 'recently played' albums, they come up in a completely ran...

259 Views

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App Crashes Immediately Upon Opening

PlanPremium - Family Country USA DeviceLG G6 Operating SystemAndroid My Question or IssueI am attempting to run Spotify version 8.4.91.861. However, immediately after the app opens, it crashes. I have attempted several re-installs at this point, each...

Newbie

Plan Premium - Family   Country  USA   Device LG G6   Operating System Android   My Question or Issue I am attempting to run Spotify version 8.4.91.861. However,...

346 Views

0 replies

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Emojis in Playlist description not displayed (Android)

PlanFree/PremiumCountry Germany DeviceHuawei P20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, I put emojis in my playlist desricption and it's well displayed on my desktop Spotify Version (Windows 10), but the icons...

Roadie

Plan Free/Premium Country Germany   Device Huawei P20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, I put emojis in my playlist desri...

Brunelicia

Community Legend

1546 Views

1 replies

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