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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Random songs on locked screen and no No Album art/ covers anymore

My question/ issue: I was getting random songs showing up as playing on my locked screen, so I removed devices, disabled and logged out of Spotify. When started back up its got a different look and there's no longer any Album art anywhere, whether it...

Newbie

My question/ issue:  I was getting random songs showing up as playing on my locked screen, so I removed devices, disabled and logged out of Spotify. When started back up its got a different loo...

299 Views

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Fluctuating volume in car

Spotify PremiumCountry: Netherlands OnePlus 6, Android OxygenOS 9.0.4 Volkswagen Golf 7, 2018 model When I play music in the car, either via Bluetooth or Android Auto, the volume seems to fluctuate a lot. It seems to happen during the same parts of a...

Regular

Spotify Premium Country: Netherlands   OnePlus 6, Android OxygenOS 9.0.4   Volkswagen Golf 7, 2018 model     When I play music in the car, either via Bluetooth or Android ...

driekvds

Regular

453 Views

1 replies

0 likes

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  • 1 replies
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Samsung Galaxy J7Pro (SM-J730GM/DS) Chrashed when Spotify is installed

PlanPremiumCountry ArgentinaDeviceSamsung Galaxy J7 Pro (SM-J730GM/DS)Operating System(Android 8.1.0 My Question or Issue Hi I Installed Spotify on my Samsung Galaxy J7 Pro (SM-J730GM/DS) and Every time I open spotify It crashed & Restart.The only wa...

Newbie

Plan Premium Country  Argentina Device Samsung Galaxy J7 Pro (SM-J730GM/DS) Operating System (Android 8.1.0   My Question or Issue  Hi I Installed Spotify on my Samsung Galax...

316 Views

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No Soundquality Setting on Honor View 20

PlanPremiumCountryGermanyDeviceHonor View 20Operating SystemAndroid 9 My Question or IssueWhen I'm navigating to the Spotify Settings - Sounquality it's greyed out and in brackets it says "not available". As I'm on a premium plan (family) I was wonde...

Casual Listener

Plan Premium Country Germany Device Honor View 20 Operating System Android 9   My Question or Issue When I'm navigating to the Spotify Settings - Sounquality it's greyed out and in bra...

ib-spot

Casual Listener

394 Views

1 replies

0 likes

Soundquality
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Spotify starts playing randomly on my locked android

PlanPremium CountrySweden DeviceOnePlus 6 Operating SystemOxygenOs 9.0.3 My Question or IssueMy phone starts playing seemingly random songs (not from my playlists) even when it's locked and I'm not playing it myself from another source. I know I'm th...

Casual Listener

Plan Premium   Country Sweden   Device OnePlus 6   Operating System OxygenOs 9.0.3   My Question or Issue My phone starts playing seemingly random songs (not from my ...

Reval

Casual Listener

948 Views

2 replies

0 likes

Android
Oneplus
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Spotify "Play on this phone" doesnt work in android auto?

Hi All, So I have Spotify (I am premium) on my iPhone XR, my home PC, My work PC and on my Android head unit running Android Auto. Currently, if I am listening on my home/work pc then when I bring up my phone it generally starts playing where I left ...

Casual Listener

Hi All,   So I have Spotify (I am premium) on my iPhone XR, my home PC, My work PC and on my Android head unit running Android Auto. Currently, if I am listening on my home/work pc t...

379 Views

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1 likes

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Missing profile icon, social, following?

After the recent Android Spotify redesign to v8.4, my profile icon/photo is nowhere to be found. Hence, I can't find artists and users I follow and who follows me. This used to be under the Library tab. Can anyone point us to where social features ar...

Music Fan

After the recent Android Spotify redesign to v8.4, my profile icon/photo is nowhere to be found. Hence, I can't find artists and users I follow and who follows me. This used to be under the Library t...

nigelje

Music Fan

344 Views

1 replies

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Spotify Premium not working on my phone randomly

PlanPremiumCountry UKDeviceSony xperia ZOperating SystemAndroid My Question or Issue So i was wondering if there is an issue here or something i ammissing, i signed in both with my email and username, reset my phone, chekced my premium and it works o...

Regular

Plan Premium Country  UK Device Sony xperia Z Operating System Android   My Question or Issue  So i was wondering if there is an issue here or something i ammissing, i signed...

stiqqyjames

Regular

418 Views

3 replies

0 likes

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App Not Working on Razer Phone 2

PlanPremiumCountry USADeviceRazer Phone 2Operating SystemAndroid Oreo 8.1.0 My Question or Issue The app doesnt work like it did on my Samsung S9+. I cannot turn off Data Saver so the music quality is garbage. I can turn the phone to get Datat saver ...

Newbie

Plan Premium Country  USA Device Razer Phone 2 Operating System Android Oreo 8.1.0   My Question or Issue  The app doesnt work like it did on my Samsung S9+. I cannot turn of...

564 Views

0 replies

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Disable Spotify Connect!?

This happens on Samsung Galaxy S8. No matter where I listen to music to or how, Spotify opens on my phone, as well as every other device I have that has Spotify on it. I DO NOT WANT TO LISTEN TO SPOTIFY ON ALL DEVICES POSSIBLE I JUST WANT TO LISTEN T...

Casual Listener

  This happens on Samsung Galaxy S8. No matter where I listen to music to or how, Spotify opens on my phone, as well as every other device I have that has Spotify on it. I DO NOT WANT TO LISTEN...

Loxer

Community Legend

4082 Views

2 replies

13 likes

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Artist Tab

As you can see from the screen shot below, the Artist tab isn't loading anything except the bands name, yet I have 85 songs downloaded and can only play their music through the Songs tab. What's the cause of this issue? This is happening with numerou...

Newbie

As you can see from the screen shot below, the Artist tab isn't loading anything except the bands name, yet I have 85 songs downloaded and can only play their music through the Songs tab. What's the ...

399 Views

0 replies

0 likes

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Cant play an album

PlanFreeCountry DeviceSamsung Galaxy S9Operating System Android My Question or Issue I tried to play appetit for destruction by GnR, but the green play button disappeard. What happened?

Casual Listener

Plan Free Country   Device Samsung Galaxy S9 Operating System  Android   My Question or Issue  I tried to play appetit for destruction by GnR, but the green play button ...

220 Views

0 replies

0 likes

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Solved!! App stuck on car mode or premium user given free app

PlanPremiumCountry/usa MOTO z2 play android App no longer lets me see my artists or songs. All my songs have been moved to favorite playlist and they no longer populate the artist or album tab. I don't know if they are testing or this is a bug, but i...

Casual Listener

Plan Premium Country /usa  MOTO z2 play   android  App no longer lets me see my artists or songs. All my songs have been moved to favorite playlist and they no longer populate t...

wongboy22

Casual Listener

1625 Views

2 replies

0 likes

Android
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[Bug] Previous button is disabled for song with 'new' UI when shuffling through a playlist

Plan - PremiumCountry - USA Device - Nexus 5XOperating System - Android O My Question or Issue Found this pretty niche UI bug, not sure exactly which of the steps below are required but I'm not able to narrow it down anymore on my phone. Repro: - Add...

Newbie

Plan - Premium Country - USA   Device - Nexus 5X Operating System - Android O   My Question or Issue  Found this pretty niche UI bug, not sure exactly which of the steps be...

310 Views

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Superuser Contribution Sharing to Instagram Stories not available

PlanPremiumCountryBrazilDeviceXiaomi Redmi 5AOperating SystemAndroid 9 My Question or IssueThe option to share the track to my instagram stories is not available, even though I have it installed. The only sharing option for instagram is through a dir...

Newbie

Plan Premium Country Brazil Device Xiaomi Redmi 5A Operating System Android 9   My Question or Issue The option to share the track to my instagram stories is not available, even though...

Jemi

Spotify Legend

801 Views

1 replies

2 likes

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Spotify not stopping when an incoming call comes through

PlanPremium CountryIreland DeviceGoogle pixel 2 Operating SystemAndroid Oreo My Question or Issue When I listen to Spotify, if I get a phonecall it just plays over. I've missed so many calls due to this and I've no idea how to fix it. I've tried to h...

Newbie

    Plan Premium   Country Ireland    Device Google pixel 2   Operating System Android Oreo   My Question or Issue   When I listen to Spot...

306 Views

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Download problems

PlanPremiumCountry FranceDeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or Issue Everytime my playlist are downloading the storage go go my SD card to my phone. I want my music stay on the SD card but i can't

Newbie

  Plan Premium Country  France Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue  Everytime my playlist are downloading the storage go go my...

215 Views

0 replies

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Can't Listen to songs added from local files on mobile device

I added songs from Local Files on my PC to a playlist, and set it to download. I can listen to those songs on my PC but they just show up as grey on my phone, which also has the playlist set to download. Tried restarting, disabling firewall, deleting...

Newbie

I added songs from Local Files on my PC to a playlist, and set it to download.  I can listen to those songs on my PC but they just show up as grey on my phone, which also has the playlist set to...

285 Views

0 replies

1 likes

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Canciones bloqueadas

Hola! Alguien sabe a qué se debe que algunas canciones de ciertos artistas salen "deshabilitadas" o sea, si se ven en la lista de reproducción del artista pero salen en gris y no se pueden reproducir? Me pasa con el grupo Dir En Grey, solamente sale ...

Newbie

Hola! Alguien sabe a qué se debe que algunas canciones de ciertos artistas salen "deshabilitadas" o sea, si se ven en la lista de reproducción del artista pero salen en gris y no se pueden reproducir...

3295 Views

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bloqueada
bloqueado
bloqueo
deshabilitada
deshabilitado
dir en grey
Premium
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Local files from PC to Phone

PlanPremiumCountry USADeviceGoogle Pixel 3Operating SystemAndroid Oreo(?) My Question or Issue I want to get my local files onto my phone and I have successfully gotten the files on to my computer but I can't seem to download them on to my phone to l...

Newbie

Plan Premium Country  USA Device Google Pixel 3 Operating System Android Oreo(?)   My Question or Issue  I want to get my local files onto my phone and I have successfully go...

297 Views

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