Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 61788 Views
  • 68 replies
  • 26 likes
  • 61788 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28491 Views
  • 5 replies
  • 0 likes
  • 28491 Views
  • 5 replies
  • 0 likes

"All Albums" view loading indefinitely

PlanPremiumCountrySwitzerlandDeviceNexus 5X, Nokia 6, Samsung S10eOperating SystemAndroid Oreo and Pie My Question or IssueWhen I go to Library->Albums, the view loads indefinitely. This has been happening for a few weeks. New install didn't help.Cou...

  • Casual Listener
  • Plan Premium Country Switzerland Device Nexus 5X, Nokia 6, Samsung S10e Operating System Android Oreo and Pie   My Question or Issue When I go to Library->Albums, the view loads ind...
  • Mantisentil
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Urgent - Serious crashing on every time

PlanPremiumCountryMalaysia DeviceSamsung Galaxy S10 Plus Operating System Android 9.0 My Question or IssueEvery time I open Spotify I tried to back / Next / Pause / Resume always will crash showing Spotify isn't response, what happen on this issue ! ...

  • Visitor
  • Plan Premium Country Malaysia   Device Samsung Galaxy S10 Plus   Operating System  Android 9.0    My Question or Issue Every time I open Spotify I tried to back /...
  • Jessica198930
  • Visitor
  • 693 Views
  • 1 replies
  • 0 likes
  • Android 9
    Android Pie
    S10
    s10 plus
  • 693 Views
  • 1 replies
  • 0 likes

how many android mobile connected

how many android mobiles connect in one premium plan Plan Premium Country India Operating System (iOS 10, Android Oreo, Windows 10,etc.)

  • Visitor
  • how many android mobiles connect in one premium plan Plan Premium Country India Operating System (iOS 10, Android Oreo, Windows 10,etc.)
  • Mantisentil
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 385 Views
  • 1 replies
  • 0 likes

Remove 'Your heavy rotation' in Android Auto

PlanPremium FamilyDevicePixel XLOperating SystemAndroid 9 My Question or IssueIs it possible to remove or at least move down on home screen 'My heavy rotation' feature in Android Auto?I'm using Pixel XL in my car and all works great, but since late l...

  • Visitor
  • Plan Premium Family Device Pixel XL Operating System Android 9   My Question or Issue Is it possible to remove or at least move down on home screen 'My heavy rotation' feature in Android...
  • 897 Views
  • 0 replies
  • 4 likes
  • 897 Views
  • 0 replies
  • 4 likes

Solved!! Samsung galaxy watch issue

Hi, Everytime my phone rings or I end a call, I reject a call etc spotify starts playing. I close the app but it doesn't matter. This started after I downloaded the offline content. It is very annoying and also disturbs me at work as well as drains t...

  • Regular
  • Hi,   Everytime my phone rings or I end a call, I reject a call etc spotify starts playing. I close the app but it doesn't matter.   This started after I downloaded the offlin...
  • stephen12345
  • Regular
  • 14181 Views
  • 44 replies
  • 13 likes
  • 14181 Views
  • 44 replies
  • 13 likes

Random stopping and not changing songs through Bluetooth.

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy note 9Operating System My Question or IssueEvery once in a while I'll be listing to music and it will just stop and close the app. Or It the music will just stop and not close the app. Another probl...

  • Casual Listener
  •   Plan Premium Country United States Device Samsung Galaxy note 9 Operating System   My Question or Issue Every once in a while I'll be listing to music and it will just stop and ...
  • Mantisentil
  • Community Legend
  • 667 Views
  • 1 replies
  • 2 likes
  • 667 Views
  • 1 replies
  • 2 likes

Back / forward button not working

PlanPremiumCountryGermanyDeviceSamsung s8+Operating SystemLatest Android 9 My Question or Issue Hi , since the last Android update , the for/back button on Lockscreen Inst working same for Bluetooth controlls. Already tried reinstalling.Thanks in adv...

  • Casual Listener
  •   Plan Premium Country Germany Device Samsung s8+ Operating System Latest Android 9   My Question or Issue   Hi , since the last Android update , the for/back button on Loc...
  • Mantisentil
  • Community Legend
  • 1591 Views
  • 1 replies
  • 1 likes
  • 1591 Views
  • 1 replies
  • 1 likes

Controller not working on lockscreen

PlanPremiumCountryUSADeviceGalaxy S9+Operating SystemAndroid Pie My Question or IssueI just got this phone, upgrading from the galaxy s7. I can't change the music using any controller when the phone is locked. I have never had an issue with this befo...

  • Visitor
  •   Plan Premium Country USA Device Galaxy S9+ Operating System Android Pie   My Question or Issue I just got this phone, upgrading from the galaxy s7. I can't change the music usi...
  • Mantisentil
  • Community Legend
  • 1169 Views
  • 1 replies
  • 1 likes
  • 1169 Views
  • 1 replies
  • 1 likes

All Playlists in Shuffle Mode

PlanFreeCountryGermany DeviceHuawei P20 and Samsung Galaxy J7Operating SystemAndroid 8.0 My Question or IssueToday I noticed that all my own and other Playlists only can be played in Shuffle Mode, further I can't Skip a Song forward or backwards. Is ...

  • Regular
  • Plan Free Country Germany  Device Huawei P20 and Samsung Galaxy J7 Operating System Android 8.0   My Question or Issue Today I noticed that all my own and other Playlists only can...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

application on s9+ is extremely unstable

PlanPremiumCountrySpainDeviceSamsung Galaxy 9+Operating SystemAndroid 9 My Question or IssueGood Morning,I have a galaxy s9 + updated to Android 9. And since the last update the application is extremely unstable, forcing me to close it completely on ...

  • Newbie
  • Plan Premium Country Spain Device Samsung Galaxy 9+ Operating System Android 9   My Question or Issue Good Morning, I have a galaxy s9 + updated to Android 9. And since the last updat...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Repeat button not available

I cant locate the repeat or shuffle buttons on my Spotify free account. I am on Android and reside in India.PlanFreeCountry IndiaDeviceSamsungOperating SystemAndroid My Question or Issue Cant locate repeat or shuffle buttons and yes, I have checked t...

  • Casual Listener
  • I cant locate the repeat or shuffle buttons on my Spotify free account. I am on Android and reside in India. Plan Free Country  India Device Samsung Operating System Android   My ...
  • Spooner82
  • Regular
  • 709 Views
  • 5 replies
  • 0 likes
  • 709 Views
  • 5 replies
  • 0 likes

When downloading Podcasts it just downloads forever.

I used to be able to download a bunch of podcasts every morning before work now when we I hit download the indicator that spins saying it's downloading goes on forever. PlanPremiumCountryCanadaDeviceGoogle Pixel 2 XLOperating SystemAndroid Phone My Q...

  • Visitor
  • I used to be able to download a bunch of podcasts every morning before work now when we I hit download the indicator that spins saying it's downloading goes on forever.  Plan Premium Country ...
  • 364 Views
  • 0 replies
  • 1 likes
  • 364 Views
  • 0 replies
  • 1 likes

Not able to find spotify on Galaxy watch in singapore

PlanPremiumCountrySingaporeDeviceSamsung Galaxy Watch My Question or IssueHiI recently bought a Samsung galaxy watch. but I can't seem to download Spotify on the watch. it says and advertises that it is compatible. Any help on this will be much appre...

  • Casual Listener
  • Plan Premium Country Singapore Device Samsung Galaxy Watch   My Question or Issue Hi I recently bought a Samsung galaxy watch. but I can't seem to download Spotify on the watch. it...
  • Aziona
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

¿A dónde van las canciones a las que les pones pulgar arriba?

My Question or IssueEstaba escuchando canciones de la radio de una playlist y le di pulgar arriba a una canción antes de guardarla y esta dejó de reproducirse y ahora no puedo encontrarla en ningún lado, ni siquiera en el historial y esto ya me ha pa...

  • Visitor
  • My Question or Issue Estaba escuchando canciones de la radio de una playlist y le di pulgar arriba a una canción antes de guardarla y esta dejó de reproducirse y ahora no puedo encontrarla en ningún...
  • 739 Views
  • 0 replies
  • 1 likes
  • 739 Views
  • 0 replies
  • 1 likes

How do I remove recently played playlist?

So, I have spotify on my Samsung phone and I can't seem to remove any of the unwanted playlists from my recently played. I don't know if the update made it the remove option gone but I wanna remove the playlist, is there a way on how to do it?

  • Casual Listener
  • So, I have spotify on my Samsung phone and I can't seem to remove any of the unwanted playlists from my recently played. I don't know if the update made it the remove option gone but I wanna remove t...
  • 2598 Views
  • 0 replies
  • 5 likes
  • 2598 Views
  • 0 replies
  • 5 likes

Ajuda com downloads.

Quando vou tentar baixar alguma música, para ouvir incline, aparece a mensagem "O download parou pôr que não há espaço no dispositivo." Sendo que tenho 15GB livres no SD. Que é o meu local de armazenamento. Alguém pode me ajudar? É também não consigo...

  • Visitor
  • Quando vou tentar baixar alguma música, para ouvir incline, aparece a mensagem "O download parou pôr que não há espaço no dispositivo." Sendo que tenho 15GB livres no SD. Que é o meu local de armazen...
  • Bittencourt
  • Spotify Star
  • 624 Views
  • 1 replies
  • 0 likes
  • 624 Views
  • 1 replies
  • 0 likes

My Music glitches

Recently the Spotify app on my Android phone has been acting up. First, when I hit "My Albums" in My Music, I see the rotating circle loading icon indefinitely. It never loads. Second, when I go to "My Artists," almost all of the artists that were th...

  • Casual Listener
  • Recently the Spotify app on my Android phone has been acting up.   First, when I hit "My Albums" in My Music, I see the rotating circle loading icon indefinitely.  It never loads.  ...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

All albums not appearing

PlanPremiumCountryIndia DeviceMoto g5 plusOperating SystemAndroid Oreo My Question or IssueAfter the new update on March 2019, the song tab is not appearing in Spotify mobile. Also when I am not downloading all the songs from an album it is not showi...

  • Visitor
  • Plan Premium Country India   Device Moto g5 plus Operating System Android Oreo   My Question or Issue After the new update on March 2019, the song tab is not appearing in Sp...
  • Mantisentil
  • Community Legend
  • 4602 Views
  • 1 replies
  • 0 likes
  • 4602 Views
  • 1 replies
  • 0 likes

Cannot see Grouped Echo devices

I'm using Premium in the US on a Samsung Galaxy S9 with Android Pie (9) . Up until today had no difficulty connecting to an Echo speaker group via Amazon Alexa. There are 3 devices on this group. It previously appeared in my "devices available" as th...

  • Visitor
  • I'm using Premium in the US on a Samsung Galaxy S9 with Android Pie (9) . Up until today had no difficulty connecting to an Echo speaker group via Amazon Alexa. There are 3 devices on this group. It ...
  • 1409 Views
  • 0 replies
  • 10 likes
  • 1409 Views
  • 0 replies
  • 10 likes

Solved!!Superuser Contribution Can't sync local files

PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid 8.0.0, Windows 10 Pro My Question or IssueI can't sync local files on my PC to my Android phone.In the Android app, local songs are grayed out in mixed playlists and only non-local files are dow...

  • Casual Listener
  • Plan Premium Device Huawei P10 Lite Operating System Android 8.0.0, Windows 10 Pro   My Question or Issue I can't sync local files on my PC to my Android phone. In the Android app, loca...
  • digger5150
  • Music Fan
  • 6177 Views
  • 3 replies
  • 1 likes
  • 6177 Views
  • 3 replies
  • 1 likes