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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 854622 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20425 Views
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  • 20425 Views
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Superuser Contribution Cant search online, even though I'm in online mode

PlanPremiumCountry USDeviceGalaxy S8Operating SystemAndroid 8.0 My Question or Issue Spotify will not let me search for a song or artist. Every time I try, it says to go online to search. I know that im online, because browse and discover work perfec...

  • Newbie
  • Plan Premium Country  US Device Galaxy S8 Operating System Android 8.0   My Question or Issue  Spotify will not let me search for a song or artist. Every time I try, it says ...
  • Katerina
  • Spotify Legend
  • 224 Views
  • 1 replies
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  • 224 Views
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Superuser Contribution Searching for new music

PlanPremiumCountry England DeviceSamsung galaxy S6 edge My Question or IssueI have spotify downloaded on my phone and it works fine with playing music I have downloaded however when I go to search new music it only let's me search for music I've down...

  • Newbie
  •   Plan Premium Country  England  Device Samsung galaxy S6 edge   My Question or Issue I have spotify downloaded on my phone and it works fine with playing music I have do...
  • Guido
  • Spotify Legend
  • 343 Views
  • 1 replies
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  • 343 Views
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Superuser Contribution Visual bug

PlanPremiumCountry United KingdomDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo I've encountered something weird. After going out of the Spotify and going back in after 1-2 times, I get a strange visual bug. I have mostly all normal function...

  • Newbie
  • Plan Premium Country  United Kingdom Device Samsung Galaxy Note 8 Operating System Android Oreo   I've encountered something weird. After going out of the Spotify and going ba...
  • Guido
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
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Superuser Contribution Green Spinning Circle Hangs Forever

the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, like Kendrick. It just hangs! How can this be? The mus...

  • Casual Listener
  • the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, lik...
  • Guido
  • Spotify Legend
  • 1180 Views
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  • APP HANGS
    slow
    SPINING CIRCLE
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Superuser Contribution Spotify stops playing when I change apps. Pixel 2 XL Android 9.0

I just got a shiny new Pixel 2 XL (Verizon, Android 9.0 Pie). I love it! But whenever I use Spotify it just quits playing the moment I shift to another app or the screen goes off. Which sucks cause Iistening to music in my car is ESSENTIAL to my life...

  • Newbie
  • I just got a shiny new Pixel 2 XL (Verizon, Android 9.0 Pie). I love it!  But whenever I use Spotify it just quits playing the moment I shift to another app or the screen goes off. Which sucks c...
  • Guido
  • Spotify Legend
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
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Podcasts can't be played on Android

PlanPremiumCountry IsraelDeviceLg G6Operating SystemAndroid Oreo My Question or Issue Podcasts can not be played on Android for over 2 weeks now. The app give me the option to only download the podcast (any podcast) but it never gets downloaded.The o...

  • Casual Listener
  • Plan Premium Country  Israel Device Lg G6 Operating System Android Oreo   My Question or Issue   Podcasts can not be played on Android for over 2 weeks now. The app giv...
  • Matalo
  • Roadie
  • 243 Views
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  • 243 Views
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Como puedo eliminar musica importada desde el celular?

Hola a todos, pues resulta que se me ocurrio importar la musica que tenia en el celular a spotify con la ilusion de que se pudiera escuchar, obvio no sucedio asi, no me deja eliminarlas, no aparece la opcion. y pues la verdad es bastante molestoo ten...

  • Newbie
  • Hola a todos, pues resulta que se me ocurrio importar la musica  que tenia en el celular a spotify con la ilusion  de que se pudiera escuchar, obvio no sucedio asi, no me  deja elimina...
  • Wolfmansoul
  • Casual Listener
  • 2423 Views
  • 1 replies
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  • 2423 Views
  • 1 replies
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App play/pause/change music by itself when connected with headphone

PlanPremiumCountry BrazilDeviceHuawei P9Operating SystemAndroid 7.0 My Question or IssueIn the recent week i've been experiencing some weird behavior from the app. Out of nowhere (still couldn't find some action on my phone that could be related) the...

  • Newbie
  • Plan Premium Country  Brazil Device Huawei P9 Operating System Android 7.0   My Question or Issue In the recent week i've been experiencing some weird behavior from the app. Out...
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  • 192 Views
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Superuser Contribution Spotify ignores proxy settings

PlanPremium (Family) CountryDE DeviceSony E5823 (Xperia Z5 Compact) Operating SystemAndroid 7.1.1 My Question or Issue After installing a firewall and a Web proxy on my home LAN to try and protect my children from **bleep** and abuse on the Web, Spot...

  • Casual Listener
  • Plan Premium (Family)   Country DE   Device Sony E5823 (Xperia Z5 Compact)   Operating System Android 7.1.1   My Question or Issue   After installing a firewall...
  • mwilck
  • Casual Listener
  • 1767 Views
  • 2 replies
  • 0 likes
  • 1767 Views
  • 2 replies
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'No Internet connection available' with 4G mobile network

PlanPremiumCountryU.S.A. DeviceOnePlus 5 Operating SystemAndroid Oreo My Question or IssueApp works just fine on wifi but as soon as I switch to my mobile network, it displays 'No Internet connection available'. Anything other than Spotify uses my mo...

  • Newbie
  • Plan Premium Country U.S.A.  Device OnePlus 5  Operating System Android Oreo   My Question or Issue App works just fine on wifi but as soon as I switch to my mobile netw...
  • 447 Views
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  • 1 likes
  • 4G
    Andorid
    mobile network
    Offline Access
  • 447 Views
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Playlist won't shuffle correctly

ok so i just added a few new albums to my playlist and it won't play my old music i added before hand, just my recently added ones. please help, its super annoying and i keep hearing the same albums over and over again.

  • Newbie
  • ok so i just added a few new albums to my playlist and it won't play my old music i added before hand, just my recently added ones. please help, its super annoying and i keep hearing the same albums ...
  • 171 Views
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  • 1 likes
  • 171 Views
  • 0 replies
  • 1 likes

Superuser Contribution remote volume control

PlanPremium My Question or IssueDo i have the ability to control the volume on the playing device, from a different device?

  • Visitor
  • Plan Premium   My Question or Issue Do i have the ability to control the volume on the playing device, from a different device?
  • user-removed
  • Not applicable
  • 4938 Views
  • 4 replies
  • 1 likes
  • 4938 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Local songs being skipped

PlanPremium Country Netherlands DeviceSamsung Galaxy S5 NeoOperating SystemAndroid 6.0.1, the latest available update for my (somewhat outdated) device. My Question or Issue Hi there, For a few weeks now ive noticed that local songs ive downloaded to...

  • Regular
  •   Plan Premium   Country  Netherlands   Device Samsung Galaxy S5 Neo Operating System Android 6.0.1, the latest available update for my (somewhat outdated) device. &nbs...
  • Stanvandewall
  • Regular
  • 3053 Views
  • 11 replies
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  • 3053 Views
  • 11 replies
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Track info not updated when OS is Android 8.0 Oreo

I've seen numereous reports of issues with track info of Spotify users using Android 8.0. Issues with Android Auto, Bluetooth the only status I've seen: Not right nowI do not have the feeling these issues are taken seriously by Spotify. As a premium ...

Screenshot_spotify_fail.png
  • Casual Listener
  • I've seen numereous reports of issues with track info of Spotify users using Android 8.0. Issues with Android Auto, Bluetooth the only status I've seen: Not right now I do not have the feeling these...
  • PenguinPusher
  • Casual Listener
  • 373 Views
  • 1 replies
  • 3 likes
  • 373 Views
  • 1 replies
  • 3 likes

Discover Weekly isn't displaying

Plan- Premium (student discount)Country- USADevice- Google Pixel 1Operating System- Android Pie (9.0) My Question or IssueI have had Spotify Premium for about three weeks, and I haven't had access to the typical weekly Discover Playlist. While I *do*...

  • Newbie
  •   Plan- Premium (student discount) Country- USA Device- Google Pixel 1 Operating System- Android Pie (9.0)   My Question or Issue I have had Spotify Premium for about three weeks, an...
  • Loxer
  • Spotify Star
  • 982 Views
  • 1 replies
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  • 982 Views
  • 1 replies
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Spotify working like **bleep** ....is there a fix coming?

After the last update Spotify stops and starts on its own. Song titles displayed are not what is playing.Is there a fix coming to make it worth using again?

  • Casual Listener
  • After the last update Spotify stops and starts on its own.  Song titles displayed are not what is playing. Is there a fix coming to make it worth using again?
  • Billy-J
  • Spotify Star
  • 1987 Views
  • 5 replies
  • 0 likes
  • 1987 Views
  • 5 replies
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No Storage Option in Android App Settings

PlanPremiumCountryUSA DeviceSamsung Galaxy S7 activeOperating SystemAndroid 8.0 My Question or IssueSpotify on my phone stopped saving files to my SD card. I opened the Spotify Settings and there is no longer a Storage option. Is there any way to mak...

  • Gig Goer
  • Plan Premium Country USA   Device Samsung Galaxy S7 active Operating System Android 8.0   My Question or Issue Spotify on my phone stopped saving files to my SD card. I opened th...
  • olken2000
  • Gig Goer
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
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Google Assistant and Spotify offline mode?

Google Assistant will not play downloaded tracks in Spotify when Spotify is in offline mode. Is there a fix?

  • Regular
  •    Google Assistant will not play downloaded tracks in Spotify when Spotify is in offline mode. Is there a fix?
  • 231 Views
  • 0 replies
  • 1 likes
  • 231 Views
  • 0 replies
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Superuser Contribution Voice commands not working on Android Auto

PlanPremiumCountryBrazil DeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueThis is weird (I think): Android Auto voice commands work with waze and google maps just fine, and voice commands work well with Spotify when I'm using ...

  • Newbie
  • Plan Premium Country Brazil  Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue This is weird (I think): Android Auto voice commands work with waz...
  • ClassicalGas
  • Gig Goer
  • 11653 Views
  • 26 replies
  • 9 likes
  • 11653 Views
  • 26 replies
  • 9 likes

Can't search

I'm aving trouble searching. It says I'm not online, but I am. I can play songs in all my playlist, even those that aren't downloaded, but whenever I try to search, it says I'm not connected to the internet. When is Spotify going to fix all the probl...

  • Casual Listener
  • I'm aving trouble searching. It says I'm not online, but I am. I can play songs in all my playlist, even those that aren't downloaded, but whenever I try to search, it says I'm not connected to the i...
  • Billy-J
  • Spotify Star
  • 2901 Views
  • 1 replies
  • 2 likes
  • 2901 Views
  • 1 replies
  • 2 likes