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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118507 Views

27 replies

4 likes

  • 118507 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238785 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238785 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599732 Views

79 replies

3 likes

  • 599732 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492202 Views

581 replies

42 likes

Account
Free
  • 492202 Views
  • 581 replies
  • 42 likes

Album Art missing from downloaded Local Files.

PlanPremiumCountryMalaysiaDeviceHonor 8x (Android Oreo)Operating SystemWindows 10 My Question or IssueI have many local song files that aren't on Spotify that I have downloaded to my Android and each of the songs have different album art. Problem: Th...

Casual Listener

Plan Premium Country Malaysia Device Honor 8x (Android Oreo) Operating System Windows 10   My Question or Issue I have many local song files that aren't on Spotify that I have download...

ElainaD

Composer

16739 Views

1 replies

0 likes

album art
bug android
  • 16739 Views
  • 1 replies
  • 0 likes

I dont have a library of saved songs

PremiumCountry DeviceSamsung galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI seem to no longer have a library, everytime I save a song it adds it to a playlist called liked songs and not to my library. The only...

Newbie

Premium Country   Device Samsung galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I seem to no longer have a library, everytime I sav...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

Local files not syncing from mac to android phone

I have Spotify Premium and I am able to access my local files on my Mac computer. I created a playlist and added a soundtack from my local files to the playlist. All the songs transferred over on my Mac and I can play them on the computer, but only 4...

Newbie

I have Spotify Premium and I am able to access my local files on my Mac computer. I created a playlist and added a soundtack from my local files to the playlist. All the songs transferred over on my ...

494 Views

0 replies

0 likes

  • 494 Views
  • 0 replies
  • 0 likes

Samsung Active Watch

Guys, I just got a new Samsung Active Watch and downloaded the Spotify App, but I simple don't have the 'Remote Mode' in it settings. It just allows me to play it as a standalone device. I just wanna use it to control the music in my phone. I already...

Newbie

Guys,   I just got a new Samsung Active Watch and downloaded the Spotify App, but I simple don't have the 'Remote Mode' in it settings. It just allows me to play it as a standalone device. I j...

824 Views

0 replies

0 likes

remote mode
Samsung Gear
samsung wear
  • 824 Views
  • 0 replies
  • 0 likes

Like dislike buttons on radio?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueAre the Thumbs up and thumbs down buttons on Radio gone? How do I choose what songs I like or dislike to change the radio to be more to my liking?

Newbie

Plan Premium Country United States Device Samsung Galaxy 9+ Operating System Android   My Question or Issue Are the Thumbs up and thumbs down buttons on Radio gone? How do I choose wha...

WalkingBlkBear

Casual Listener

1068 Views

4 replies

6 likes

  • 1068 Views
  • 4 replies
  • 6 likes

Downloads not showing up

My Question or IssueIf I have more than 100 downloads on any artist they don't show up. I will click the artist & it will show the loading circle and then just be blank. This happens for to of my favorite artists & is very frustrating. It started hap...

Casual Listener

My Question or Issue If I have more than 100 downloads on any artist they don't show up. I will click the artist & it will show the loading circle and then just be blank. This happens for to of ...

470 Views

0 replies

0 likes

  • 470 Views
  • 0 replies
  • 0 likes

Control Buttons dont work on lockscreen S10±

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10+Operating SystemAndroid Oreo 9 My Question or IssueThe Control Buttons appear on the lockscreen but dont work. Spotify is allowed to run all the time, so I dont think It is a permission error

Newbie

  Plan Premium Country Brazil Device Samsung Galaxy S10+ Operating System Android Oreo 9   My Question or Issue The Control Buttons appear on the lockscreen but dont work. Spotif...

Nico

Community Legend

1375 Views

3 replies

2 likes

  • 1375 Views
  • 3 replies
  • 2 likes

No way to stop Chromecasting in the app

PlanPremiumCountryCanadaDeviceSamsung Galaxy Tab A 10.5 (2018), Google Chromecast 3rd GenerationOperating SystemAndroid Oreo My Question or IssueThere is no way to stop casting to a Chromecast from the Spotify app. Have to open Google Home app and ov...

Music Fan

Plan Premium Country Canada Device Samsung Galaxy Tab A 10.5 (2018), Google Chromecast 3rd Generation Operating System Android Oreo   My Question or Issue There is no way to stop casti...

2816 Views

0 replies

0 likes

Google Home Chromecast Android
  • 2816 Views
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[Android] [Shuffle Play] Art Cover Bug

DeviceSamsung Galaxy 8Operating SystemAndroid Oreo Bug Report:When you go on an artist page and play with [Shuffle Play] every art cover are zoomed as if it was a video and you can press the image to remove the interface.It's not doing it on every ar...

Newbie

Device Samsung Galaxy 8 Operating System Android Oreo   Bug Report: When you go on an artist page and play with [Shuffle Play] every art cover are zoomed as if it was a video and you ...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Superuser Contribution Radio Stations arent working as described....

PlanPremiumCountryUSA DeviceOnePlus 6TOperating SystemAndroid My Question or IssueRadio Stations recently changed functionality. However even the new described functionality is not working for me. I create a station and it downloads a 50 song playlis...

Casual Listener

Plan Premium Country USA   Device OnePlus 6T Operating System Android    My Question or Issue Radio Stations recently changed functionality. However even the new described f...

DiazEA

Casual Listener

690 Views

2 replies

0 likes

  • 690 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't share songs on instagram stories

PlanPremiumCountryIsraelDeviceXiaomi Pocophone F1Operating SystemAndroid Pie (Android 9)My Question or IssueI don't have the option to share songs on instagram after I tried to reinstall Spotify again and again.

Casual Listener

Plan Premium Country Israel Device Xiaomi Pocophone F1 Operating System Android Pie (Android 9) My Question or Issue I don't have the option to share songs on instagram after I tried to rein...

Eduardosaurio_

Newbie

20968 Views

4 replies

6 likes

Instagram spotify premium
Instagram Stories
  • 20968 Views
  • 4 replies
  • 6 likes

Unplayable music

Hi, I always listen to the song "hit em up" -tupac but today I went to listen and the music was not touchable, why this? the rapper is dead, please, how do I fix this?

Newbie

Hi, I always listen to the song "hit em up" -tupac but today I went to listen and the music was not touchable, why this? the rapper is dead, please, how do I fix this?

ThaKilla

Casual Listener

1502 Views

4 replies

1 likes

  • 1502 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify in ultra power saving mode

PlanPremiumCountry France DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWhen I (or when it automaticaly) lock my phone in ultra power saving mode, spotify stop playing musics after few seconds. I think this is caused by andro...

Casual Listener

Plan Premium Country  France  Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue When I (or when it automaticaly) lock my phone in ultra power savin...

Peter

Spotify Legend

14157 Views

6 replies

3 likes

  • 14157 Views
  • 6 replies
  • 3 likes

Pause/Skip Lock Screen Issue

PlanPremiumCountryUSDeviceS10+Operating SystemAndroid 9 (Pie) Spotify Version 8.5.0.735My Question or IssueOn lock screen music cannot be paused or forwarded/reversed to next/previous song. Started happening 4-9-19 Have already unintstalled and reins...

Newbie

Plan Premium Country US Device S10+ Operating System Android 9 (Pie) Spotify Version 8.5.0.735 My Question or Issue On lock screen music cannot be paused or forwarded/reversed to next/previo...

Nico

Community Legend

668 Views

1 replies

1 likes

  • 668 Views
  • 1 replies
  • 1 likes

Lost artists and partial albums with update

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 and PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueSince the latest update, I cannot look up saved songs by artist. Also, partial albums are gone from my albums list. I am a Premi...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S7 and PC Operating System Android Oreo, Windows 10   My Question or Issue Since the latest update, I cannot look up saved song...

Kblev

Newbie

3668 Views

9 replies

17 likes

artist
Update
  • 3668 Views
  • 9 replies
  • 17 likes

Superuser Contribution Where did my library songs list go?

I've been using the premium for family for about 4 months now. at first in my library i had four lists: playlists, artists, albums, and songs (these are my downloaded lists). a while ago an update occurred and the songs list disappeared on my mobile ...

Newbie

I've been using the premium for family for about 4 months now. at first in my library i had four lists: playlists, artists, albums, and songs (these are my downloaded lists).   a while ago an ...

Katerina

Spotify Legend

1600 Views

1 replies

1 likes

  • 1600 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't play songs in android auto

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel Operating SystemAndroid 9. Spotify 8.5.0.735. Android Auto 4.1.590944-release My Question or IssueAndroid auto will not play any songs, either through the phone or the head unit. It displays the "Get...

Newbie

Plan Premium Country United Kingdom Device Google Pixel  Operating System Android 9. Spotify 8.5.0.735. Android Auto 4.1.590944-release   My Question or Issue Android auto wi...

Katerina

Spotify Legend

881 Views

1 replies

0 likes

  • 881 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't find my public playlist from other account

Hi,I created a public playlist on a freshly creater premium account.I can't find the playlist from other account (I search for by its unique name, with no results). Tried with 2 other different accounts, a free and a premium one.wth! I'm giving Spoti...

Music Fan

Hi, I created a public playlist on a freshly creater premium account. I can't find the playlist from other account (I search for by its unique name, with no results). Tried with 2 other different a...

Katerina

Spotify Legend

681 Views

1 replies

0 likes

  • 681 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ecouter mes coups de coeur

Bonjour, on peut renseigner des chansons favorites ave les coeurs et les ajouter à la bibliothéque, mais comment les ecouter à la suite ou en aléatoire?

Newbie

Bonjour, on peut renseigner des chansons favorites ave les coeurs et les ajouter à la bibliothéque, mais comment les ecouter à la suite ou en aléatoire?

Katerina

Spotify Legend

2748 Views

2 replies

1 likes

Mobile
  • 2748 Views
  • 2 replies
  • 1 likes

Shuffle not working plays multiple of same song in a row

PlanPremiumCountry DeviceGalaxy note 8Operating SystemAndroid 9.0 My Question or IssueWhen I shuffle my playlists the shuffle plays several of the same song in a row. Even showing it that way in the queue

Newbie

Plan Premium Country   Device Galaxy note 8 Operating System Android 9.0   My Question or Issue When I shuffle my playlists the shuffle plays several of the same song in a row. Ev...

503 Views

0 replies

0 likes

New issue report
  • 503 Views
  • 0 replies
  • 0 likes