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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Solved!! Can't start spotify on Galaxy Note 9

Since last update (tonight)I can't open spotify. When clicking on the app icon it opens for a second,I can see spotify logo in the center and it immediate exits. No error message or any message at all - just kick me back to the home screen.Tried to r...

  • Regular
  • Since last update (tonight) I can't open spotify.   When clicking on the app icon it opens for a second, I can see spotify logo in the center and it immediate exits.   No error messag...
  • yan1v
  • Regular
  • 1183 Views
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  • 1183 Views
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Content not available to me - but it is for others. Why?

Hi.I'm using Spotify Premium since years but came across an issue recently which drives me mad:For some weird reason there is content which generally is available - but not to me.E.g.the new Backyard Babies Album (Sliver and Gold) is just not showing...

  • Newbie
  • Hi. I'm using Spotify Premium since years but came across an issue recently which drives me mad: For some weird reason there is content which generally is available - but not to me. E.g.the new Ba...
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  • empty album
    Empty playlists
    invisible files
    No content
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I can't cast anymore

Hi! After the update yesterday, my app no longer lets me view available devices to cast to. When I push the "devices available ", It just opens the song where you can favourite it or shuffle/repeat. Doesn't show devices anymore. PlanPremiumCountryGer...

  • Casual Listener
  • Hi! After the update yesterday, my app no longer lets me view available devices to cast to. When I push the "devices available ", It just opens the song where you can favourite it or shuffle/repeat. ...
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Notifications stop music playing while connected to a Bluetooth speaker

PlanPremiumCountryNZDeviceHuawei Nova 3Operating SystemAndroid Oreo My Question or IssueWhen I get a text or other notification, the music will cut out completely. My phone is attached to my Bluetooth speaker when this happens. The music stops for ab...

  • Newbie
  • Plan Premium Country NZ Device Huawei Nova 3 Operating System Android Oreo   My Question or Issue When I get a text or other notification, the music will cut out completely. My ph...
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  • 510 Views
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Certain artists not being played

PlanPremiumCountryUnited KingdomDeviceSony Xperia L1Operating SystemAndroid 7.0 My Question or IssueUnder the my music section I click on a certain artists name and none of their songs are listed it is just a blank black screen (screen shot attached)...

  • Newbie
  • Plan Premium Country United Kingdom Device Sony Xperia L1 Operating System Android 7.0   My Question or Issue Under the my music section I click on a certain artists name and none of t...
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Song changes

PlanpremiumCountryGermanyDevicelg g7 ThinQOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSong changes on it´s own without any interaction with buttons/touchscreen, google assistant deactivated.

  • Visitor
  • Plan premium Country Germany Device lg g7 ThinQ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Song changes on it´s own without any interaction wi...
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  • 182 Views
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Track information incorrect on VW in-car system

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid Pie My Question or IssuePlaying songs via Spotify over Bluetooth to my VW Polo works perfectly, except, when skipping tracks, the previous track info is always shown on the c...

  • Newbie
  • Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android Pie   My Question or Issue Playing songs via Spotify over Bluetooth to my VW Polo works perfectly, ex...
  • Dzimitori-San
  • Visitor
  • 1022 Views
  • 1 replies
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  • 1022 Views
  • 1 replies
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My computer's local music can't be download with my phone

PlanFreeCountryMalaysiaDeviceSamsung A30Operating SystemAndroid 9 My Question or Issuehow to let my phone download the local music from my computer? (I can do it when I am still using RedMi S2 with connecting to the same wifi, and it's automatically ...

  • Visitor
  • Plan Free Country Malaysia Device Samsung A30 Operating System Android 9   My Question or Issue how to let my phone download the local music from my computer? (I can do it when I am st...
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"Saved" songs not showing as saved within some albums or play screen

PlanPremiumDeviceOnePlus 5TOperating SystemAndroid P (9.0.4) It doesn't make much sense at all. I read a thread on this almost 3 years ago and it seems like it still hasn't been fixed. This only seems to happen with certain songs and not all of them....

PicsArt_03-16-11.20.13.jpg
  • Casual Listener
  • Plan Premium Device OnePlus 5T Operating System Android P (9.0.4)   It doesn't make much sense at all. I read a thread on this almost 3 years ago and it seems like it still hasn't been fi...
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  • bug android
    Feature
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I have to reboot my phone in order to listen music from my earphones.

DeviceXiaomi mi5Operating SystemAndroid Oreo My Question or IssueAfter I formatted my phone I realized that if I want to listen music on my earphones. I don't know why but normal music app doesn't do the same thing as Spotify do. Spotify has importan...

  • Visitor
  • Device Xiaomi mi5 Operating System Android Oreo   My Question or Issue After I formatted my phone I realized that if I want to listen music on my earphones. I don't know why but norma...
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Impossible de lire un titre sur mon compte

PlanPremium CountryFrance Operating System Android Windows 10 My Question or Issue Je ne peut plus lire quelques titres depuis très longtemps parcontre, quand je me connecte avec un autre compte ce titre fonctionne. Help.

  • Regular
  • Plan Premium   Country France   Operating System  Android Windows 10   My Question or Issue   Je ne peut plus lire quelques titres depuis très longtemps parcontre,...
  • Hdview
  • Regular
  • 926 Views
  • 8 replies
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  • 8 replies
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Solved!!Superuser Contribution AndroidAuto - Browse menu shows "no elements"

PlanPremiumCountryGermanyDeviceSamsung GalaxyS 8Operating SystemAndroid 9 (Pie) Spotify App Version 8.4.95.785AndroidAuto App Version 4.0.590434-release My Question or IssueHi All, The Brows menu in the Spotify App is working fine until I connect my ...

  • Newbie
  • Plan Premium Country Germany Device Samsung GalaxyS 8 Operating System Android 9 (Pie)  Spotify App Version  8.4.95.785 AndroidAuto App Version  4.0.590434-release   ...
  • Katerina
  • Spotify Legend
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Superuser Contribution play stored music without internet connection

PlanPremiumCountryGermanyDeviceSamsung S8Operating SystemAndroid 9Spotify version 8.4.95.785My Question or IssueSince a few days it is not possible to start playback of music which is stored on the device without an internet (wifi) connection. It doe...

  • Visitor
  • Plan Premium Country Germany Device Samsung S8 Operating System Android 9 Spotify version 8.4.95.785 My Question or Issue Since a few days it is not possible to start playback of music whic...
  • Katerina
  • Spotify Legend
  • 367 Views
  • 1 replies
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  • 367 Views
  • 1 replies
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Superuser Contribution Spotify not showing up as a Google Home App's media account

PlanPremiumCountryIndiaDeviceXiaomi Pocophone F1Operating SystemAndroid Pie My Question or IssueWhen I try to use Spotify with my Google Home(Sony LF-SF50G) it complaints that I have to link my account first, but when I go to media accounts in the Ho...

  • Visitor
  • Plan Premium Country India Device Xiaomi Pocophone F1 Operating System Android Pie   My Question or Issue When I try to use Spotify with my Google Home(Sony LF-SF50G) it complaints tha...
  • Katerina
  • Spotify Legend
  • 1479 Views
  • 1 replies
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  • 1479 Views
  • 1 replies
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Solved!!Superuser Contribution Design Change

Plan PremiumCountryTurkeyDevice(Huawei Mate 20 Lite)Operating System(Android Pie) My Question or IssueYesterday there was a change of design, but now it's not, and yesterday's design was beautiful. Please yesterday's design come back.

  • Newbie
  •   Plan  Premium Country Turkey Device (Huawei Mate 20 Lite) Operating System (Android Pie)   My Question or Issue Yesterday there was a change of design, but now it's not, a...
  • Katerina
  • Spotify Legend
  • 822 Views
  • 1 replies
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  • 1 replies
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How do i play louder ?

I have a speaker that i hook up with AUX however, it just wasn't loud enough. I hook it up with my laptop and its loud so i know its not the speaker, i downloaded an app that allow me to make sounds louder and it works with apps like youtube, but it ...

  • Casual Listener
  • I have a speaker that i hook up with AUX however, it just wasn't loud enough. I hook it up with my laptop and its loud so i know its not the speaker, i downloaded an app that allow me to make sounds ...
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Unable to view Android Update notes section

How do I get access to this? It says I don't have the rights to view it.

  • Newbie
  • How do I get access to this? It says I don't have the rights to view it.   
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Android ICS - Not playing podcasts

Hi! I'm running Spotify version 8.4.57.803 on my ICS Android (version 4.0.4) and works like a charm, however the new functionality (podcasts) don't play.. Any other songs play without any issues... Is there another Spotify version that I could use or...

  • Visitor
  • Hi!    I'm running Spotify version 8.4.57.803 on my ICS Android (version 4.0.4) and works like a charm, however the new functionality (podcasts) don't play..    Any other song...
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  • 4.0.4
    Android
    hrv
    ICS
    Podcasts
    problem
    Spotify
    version
  • 565 Views
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I don't have a titel list on my phone

PlanPremiumCountryBelgiumDeviceMoto G6Operating SystemAndroid My Question or IssueOn my phone, i don't have a "title" list in my library. I can only choose playlist, artists and albums. I would like ti listen all my titles of all the album i liked.

  • Visitor
  • Plan Premium Country Belgium Device Moto G6 Operating System Android   My Question or Issue On my phone, i don't have a "title" list in my library. I can only choose playlist, artists ...
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Stations

I cannot add anything to Stations under Your Library on ANdroid.When I listen to a song and select start song radion and then follow it simply adds it to my playlists and not stations.How do I create stations?

  • Regular
  • I cannot add anything to Stations under Your Library on ANdroid. When I listen to a song and select start song radion and then follow it simply adds it to my playlists and not stations. How do I ...
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  • 229 Views
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