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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify app seems to crash when music plays over bluetooth

PlanPremium FamilyCountry GermanyDeviceNokia 7.1Operating SystemAndroid 9 Hi,when I use the Spotify android app in my car with a bluetooth connection I get the following error. The App is still working and when I press warten/wait the app is working ...

Newbie

Plan Premium Family Country  Germany Device Nokia 7.1 Operating System Android 9   Hi, when I use the Spotify android app in my car with a bluetooth connection I get the following...

238 Views

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1 likes

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Notification issue

Plan PremiumCountry UKDeviceGalaxy A5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue All my notification settings are set to "on" but I'm not receiving a notification (Email or within the app) when an artist I'm following...

Casual Listener

Plan  Premium Country  UK Device Galaxy A5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   All my notification settings are s...

276 Views

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Grey Songs on my phone

Hello Friends and Spotify Family So I had this problem last time and I don't remember how I fixed it.So I downloaded some songs from the web back when I didnt have premium. I have the songs on my computer and it plays but when I use it on my phone th...

Newbie

Hello Friends and Spotify Family So I had this problem last time and I don't remember how I fixed it. So I downloaded some songs from the web back when I didnt have premium. I have the songs on my c...

songassistant

Composer

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1 replies

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Favorited Songs/Albums on PC won't sync to Android

PlanFreeCountryUnited StatesDevicesAndroid S7, PC LaptopOperating SystemWindows 10 My Question or IssueHello there, I'm having an issue here. Whenever I favorite an entire album on my PC, it simply won't show up on my Android. However, when I individ...

Newbie

Plan Free Country United States Devices Android S7, PC Laptop Operating System Windows 10   My Question or Issue Hello there, I'm having an issue here. Whenever I favorite an entire al...

450 Views

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PC
S7
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Solved!! Not having block artist option

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy s6Operating SystemAndroid 7.0 My Question or Issue I have seen people have the option to block an artist but when i looked at where the button is supposed to be it was not there while i do have the n...

Casual Listener

Plan Premium Country  Netherlands Device Samsung Galaxy s6 Operating System Android 7.0   My Question or Issue  I have seen people have the option to block an artist but when...

Fabian420

Casual Listener

3931 Views

2 replies

4 likes

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Spotfiy not playing songs

PlanPremiumCountry ISRDeviceAndroid Moto Z2 play My Question or Issue Dear Community, recently my spotify app has become completly useless. at first, it stopped showing album pictures, then, it completly stopped playing any kind of music (except down...

Newbie

Plan Premium Country  ISR Device Android Moto Z2 play   My Question or Issue  Dear Community, recently my spotify app has become completly useless. at first, it stopped showing...

264 Views

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Spotify will only play one song from an artist

PlanPremium DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue When I want to play songs from an artist on Spotify on my phone, it will only play one of the songs on repeat, and when I go to quoue only the playing song is showing...

Newbie

  Plan Premium  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  When I want to play songs from an artist on Spotify on my phone, it wil...

213 Views

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How to delete a downloaded song without deleting it from Library

Hi, I wanted help to know how can I delete a single downloaded song from my device's memory (for offline use) without deleting that song from "My Library". How can I do this if it's possible? I see that clicking on "remove" in the song's option, the ...

Casual Listener

   Hi, I wanted help to know how can I delete a single downloaded song from my device's memory (for offline use) without deleting that song from "My Library". How can I do this if it's pos...

337 Views

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Spotify changes songs by itself

PlanPremium (until 10th Feb)Country GermanyDeviceSamsung S9+Operating SystemAndroid My Question or Issue When listening music via Android Auto, Spotify changes music automatically to whatever it wants. For example when I was listening to my library s...

Visitor

Plan Premium (until 10th Feb) Country  Germany Device Samsung S9+ Operating System Android   My Question or Issue  When listening music via Android Auto, Spotify changes musi...

552 Views

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Albums from artists appearing in random order in my saved albums

So it used to be like this. When I go to albums I've saved the albums from the same artist would appear in alphabetical order. For example I've saved all of the beatles' albums and they would appear in alphabetical order with the first album I see be...

Newbie

So it used to be like this. When I go to albums I've saved the albums from the same artist would appear in alphabetical order. For example I've saved all of the beatles' albums and they would appear ...

331 Views

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3 likes

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p20pro: Music starts again after headphones are unplugged

Hey guys, I'm seeking for advice for some strange behaviour of spotify in combination with my Huawei p20pro and Android 9, which lead to some rather uncomfortable situations already...After I enter a library or something I usually unplug my headphone...

Newbie

Hey guys,   I'm seeking for advice for some strange behaviour of spotify in combination with my Huawei p20pro and Android 9, which lead to some rather uncomfortable situations already... ...

293 Views

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Android
huawei
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Shuffle play on version 29 Jan 2019 with Premium

PlanPremiumCountryFinlandDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueSince updating to the latest version of the Spotify app on Android, I cannot change/remove the Shuffle play function; nothing happens when I press the selectio...

Casual Listener

Plan Premium Country Finland Device Samsung Galaxy 7 Operating System Android   My Question or Issue Since updating to the latest version of the Spotify app on Android, I cannot change...

Helka70

Casual Listener

208 Views

1 replies

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Mixed up artists- Folly

premium PlanFree/PremiumCountry USADeviceLG stylo Operating SystemAndroid My Question or Issue Hi I'm not sure I'm reporting this to the right place but I was browsing the page of an artist I like, Folly, and noticed that they had a new release I had...

Newbie

premium Plan Free/Premium Country  USA Device LG stylo  Operating System Android    My Question or Issue  Hi I'm not sure I'm reporting this to the right place bu...

306 Views

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mislabel
Site error
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Spotify on Android Auto (Connected to car) sometimes glitches

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or Issue I have been using Spotify inside Android Auto for months, directly via the display of my phone (not connected to the car). Recently, I got a new car, a...

Music Fan

Plan Premium Country Germany Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue  I have been using Spotify inside Android Auto for months, directl...

271 Views

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Random songs on playlists

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating System My Question or Issue Just today when shuffling a playlist I made for one specific artist, it started playing songs that are not on any of my other playlists. My wife and I both use thi...

Newbie

Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System     My Question or Issue  Just today when shuffling a playlist I made for one specific artist, it...

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Why is the android version different than the ios version?

My Question or Issue Why is the Android version so different than IOS? For example I cannot see my account in settings like IOS. Can I fix this?Spoiler (Highlight to read)

Casual Listener

  My Question or Issue  Why is the Android version so different than IOS? For example I cannot see my account in settings like IOS. Can I fix this?  

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Lock screen "don't play button" functionality

Hi Team, I am using Spotify on a Xiaomi Mi Mix 3 on Android Pie. In the lock screen I have a "don't play button" and I am trying to figure out if it is equivalent to not playing this song again or the artist as clicking on the same button inside the ...

Newbie

Hi Team,  I am using Spotify on a Xiaomi Mi Mix 3 on Android Pie. In the lock screen I have a "don't play button" and I am trying to figure out if it is equivalent to not playing this song agai...

167 Views

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Waze banner with car mode

PlanFree/PremiumCountry USADevice Samsung Galaxy 9Operating SystemAndroid 8.0.0 My Question or Issue I have car mode turned on and waze integration turned off. Every time I go back to the main screens, I get asked to turn on waze integration. I don't...

Newbie

Plan Free/Premium Country  USA Device  Samsung Galaxy 9 Operating System Android 8.0.0   My Question or Issue  I have car mode turned on and waze integration turned off....

Ross93

Casual Listener

375 Views

1 replies

1 likes

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How to stop constant Waze banner

Plan - PremiumCountry - USADevice - Moto G5Operating System - Androd 8.1.0My Question or Issue:Everytime I open the app there is a banner to connect to Waze App. It happens if the app is open and I unlock my phone and opo back up the Spotify app. I h...

Newbie

Plan - Premium Country - USA Device - Moto G5 Operating System - Androd 8.1.0 My Question or Issue: Everytime I open the app there is a banner to connect to Waze App. It happens if the app ...

Dillybar

Newbie

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1 replies

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spotify plays the wrong version of a song but only on phone

PlanPremiumCountryPoland Whenever I want to play a certain song (Mushroom by Can) spotify plays the wrong version - instead of the album (Tago Mago Remastered) version, it plays the one from compilation The Singles. This issue does not appear on desk...

Casual Listener

  Plan Premium Country Poland  Whenever I want to play a certain song (Mushroom by Can) spotify plays the wrong version - instead of the album (Tago Mago Remastered) version, it plays ...

230 Views

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